WPChat – Livechat Customer Support Suite Security & Risk Analysis

wordpress.org/plugins/smashballoon-wpchat-livechat-customer-support

Add a free chat widget to WordPress. Connect with customers on WhatsApp, Messenger, Telegram & Instagram to provide instant support and boost sales.

200 active installs v1.3.1 PHP 8.0+ WP 5.8+ Updated Mar 12, 2026
chatcustomer-supportlive-chatwhatsappwhatsapp-business
100
A · Safe
CVEs total0
Unpatched0
Last CVENever
Safety Verdict

Is WPChat – Livechat Customer Support Suite Safe to Use in 2026?

Generally Safe

Score 100/100

WPChat – Livechat Customer Support Suite has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 22d ago
Risk Assessment

The plugin "smashballoon-wpchat-livechat-customer-support" v1.3.1 demonstrates a strong security posture based on the provided static analysis and vulnerability history. The absence of any identified dangerous functions, unsanitized taint flows, or unescaped output signals robust coding practices. The high percentage of SQL queries using prepared statements and the presence of nonce and capability checks further indicate a commitment to security. The plugin's attack surface, comprising only one shortcode and no unprotected AJAX handlers or REST API routes, is minimal and well-protected.

The vulnerability history is equally impressive, with zero recorded CVEs across all severity levels. This lack of historical vulnerabilities suggests a well-maintained and secure codebase over time. The plugin appears to have been developed with security as a priority, utilizing best practices such as prepared statements for database interactions and proper output escaping.

Overall, this plugin presents a low-risk profile. The static analysis reveals no immediate critical or high-severity issues, and the historical data reinforces this positive assessment. While the presence of file operations and external HTTP requests are standard for many plugins, their context within a secure framework is crucial. Without further dynamic analysis or specific exploit attempts, this plugin is considered very secure.

Vulnerabilities
None known

WPChat – Livechat Customer Support Suite Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Code Analysis
Analyzed Mar 16, 2026

WPChat – Livechat Customer Support Suite Code Analysis

Dangerous Functions
0
Raw SQL Queries
3
179 prepared
Unescaped Output
0
81 escaped
Nonce Checks
5
Capability Checks
4
File Operations
10
External Requests
3
Bundled Libraries
0

SQL Query Safety

98% prepared182 total queries

Output Escaping

100% escaped81 total outputs
Attack Surface

WPChat – Livechat Customer Support Suite Attack Surface

Entry Points1
Unprotected0

Shortcodes 1

[wpchat] src\Common\Services\Chat\ChatBubbleGUIService.php:43
WordPress Hooks 42
actionadmin_menusrc\Common\Services\AdminPagesService.php:58
actionadmin_initsrc\Common\Services\AdminPagesService.php:59
actionin_admin_headersrc\Common\Services\AdminPagesService.php:60
filteruser_has_capsrc\Common\Services\AdminPagesService.php:61
filtermembers_get_capabilitiessrc\Common\Services\AdminPagesService.php:62
actionwpchat_analytics_process_aggregatessrc\Common\Services\Analytics\AnalyticsCron.php:75
actionwpchat_analytics_cleanup_old_datasrc\Common\Services\Analytics\AnalyticsCron.php:76
actionwpchat_analytics_quick_aggregationsrc\Common\Services\Analytics\AnalyticsCron.php:77
filtercron_schedulessrc\Common\Services\Analytics\AnalyticsCron.php:80
actionwpchat_plugin_activatedsrc\Common\Services\Analytics\AnalyticsCron.php:83
actionwpchat_plugin_deactivatedsrc\Common\Services\Analytics\AnalyticsCron.php:84
actioninitsrc\Common\Services\Analytics\AnalyticsCron.php:87
filterscript_loader_tagsrc\Common\Services\AssetsManagerService.php:116
actioninitsrc\Common\Services\AssetsManagerService.php:117
actioninitsrc\Common\Services\AssetsManagerService.php:118
actionadmin_enqueue_scriptssrc\Common\Services\AssetsManagerService.php:119
actionadmin_enqueue_scriptssrc\Common\Services\AssetsManagerService.php:120
actionadmin_enqueue_scriptssrc\Common\Services\AssetsManagerService.php:121
actionwp_enqueue_scriptssrc\Common\Services\AssetsManagerService.php:122
actionwp_enqueue_scriptssrc\Common\Services\AssetsManagerService.php:123
actionwp_enqueue_scriptssrc\Common\Services\AssetsManagerService.php:124
filteradmin_body_classsrc\Common\Services\AssetsManagerService.php:125
actionwp_footersrc\Common\Services\Chat\ChatBubbleGUIService.php:28
actioninitsrc\Common\Services\Chat\ChatBubbleGUIService.php:29
actionwpchat_agent_updatedsrc\Common\Services\Database\AgentRoutingService.php:39
actionwpchat_agent_updatedsrc\Common\Services\Database\AgentRoutingService.php:40
actionwpchat_license_activatedsrc\Common\Services\EntitlementCronService.php:67
actionwpchat_license_deactivatedsrc\Common\Services\EntitlementCronService.php:70
actionwp_loadedsrc\Common\Services\LicenseCronService.php:61
actionwpchat_plugin_deactivatedsrc\Common\Services\LicenseCronService.php:64
actionadmin_initsrc\Common\Services\PluginActivationService.php:41
actionactivated_pluginsrc\Common\Services\PluginActivationService.php:42
actionpre_current_active_pluginssrc\Common\Services\PluginActivationService.php:43
actionwpchat_license_activatedsrc\Common\Services\PluginUpgradeService.php:49
actionrest_api_initsrc\Common\Services\RestAPIService.php:39
actioninitsrc\Common\Services\TranslationService.php:32
actioninitsrc\Common\Services\VectorEmbeddingService.php:33
actionwpchat_vector_generation_cronsrc\Common\Services\VectorEmbeddingService.php:34
actionwpchat_embedding_usage_stats_cronsrc\Common\Services\VectorEmbeddingService.php:38
actionupdate_option_wpchat_private_settingssrc\Common\Services\VectorEmbeddingService.php:42
actionwpchat_api_token_updatedsrc\Common\Services\VectorEmbeddingService.php:48
actionwpchat_plugin_deactivatedsrc\Common\Services\VectorEmbeddingService.php:49

Scheduled Events 7

wpchat_analytics_process_aggregates
wpchat_analytics_quick_aggregation
wpchat_analytics_cleanup_old_data
wpchat_vector_generation_cron
wpchat_vector_generation_cron
wpchat_vector_generation_cron
wpchat_embedding_usage_stats_cron
Maintenance & Trust

WPChat – Livechat Customer Support Suite Maintenance & Trust

Maintenance Signals

WordPress version tested6.9.4
Last updatedMar 12, 2026
PHP min version8.0
Downloads2K

Community Trust

Rating90/100
Number of ratings2
Active installs200
Developer Profile

WPChat – Livechat Customer Support Suite Developer Profile

Syed Balkhi

94 plugins · 23.5M total installs

73
trust score
Avg Security Score
91/100
Avg Patch Time
795 days
View full developer profile
Detection Fingerprints

How We Detect WPChat – Livechat Customer Support Suite

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/smashballoon-wpchat-livechat-customer-support/public/assets/fonts/inter/inter.css/wp-content/plugins/smashballoon-wpchat-livechat-customer-support/public/js/wp-chat-admin-*.js/wp-content/plugins/smashballoon-wpchat-livechat-customer-support/public/js/wp-chat-frontend-*.js
Version Parameters
smashballoon-wpchat-livechat-customer-support/public/assets/fonts/inter/inter.css?ver=smashballoon-wpchat-livechat-customer-support/public/js/wp-chat-admin-*.js?ver=smashballoon-wpchat-livechat-customer-support/public/js/wp-chat-frontend-*.js?ver=

HTML / DOM Fingerprints

CSS Classes
wp-chat-admin-body
Data Attributes
data-wpchat-admin-menu
JS Globals
wpChat
FAQ

Frequently Asked Questions about WPChat – Livechat Customer Support Suite