Provide Live Help Security & Risk Analysis

wordpress.org/plugins/provide-live-help

Provide Live Support to your Customers with Live Chat widget by Provide Live Help

10 active installs v1.0.4 PHP + WP 1.5+ Updated Nov 20, 2011
helpdesklive-chatlive-helplive-supportwidget
85
A · Safe
CVEs total0
Unpatched0
Last CVENever
Safety Verdict

Is Provide Live Help Safe to Use in 2026?

Generally Safe

Score 85/100

Provide Live Help has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 14yr ago
Risk Assessment

The static analysis of the 'provide-live-help' plugin v1.0.4 reveals a seemingly robust security posture at first glance. There are no detected entry points like AJAX handlers, REST API routes, shortcodes, or cron events that are exposed to external interaction. Furthermore, the code signals indicate a lack of dangerous functions, file operations, and external HTTP requests, which are common sources of vulnerabilities. The complete absence of raw SQL queries and a clear indication of prepared statements being used exclusively is also a positive sign. However, a significant concern arises from the fact that 100% of the 7 output operations are not properly escaped. This represents a critical weakness, as unsanitized output can lead to cross-site scripting (XSS) vulnerabilities, allowing attackers to inject malicious scripts into web pages viewed by users. The plugin's vulnerability history is clean, with no recorded CVEs, suggesting it may have been free of known exploitable flaws in the past. This, combined with the limited attack surface, might contribute to this clean history. Despite the lack of identified critical taint flows or dangerous code patterns, the unescaped output is a serious oversight that undermines the plugin's overall security.

Key Concerns

  • Unescaped output found
Vulnerabilities
None known

Provide Live Help Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Code Analysis
Analyzed Mar 17, 2026

Provide Live Help Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
7
0 escaped
Nonce Checks
0
Capability Checks
0
File Operations
0
External Requests
0
Bundled Libraries
0

Output Escaping

0% escaped7 total outputs
Attack Surface

Provide Live Help Attack Surface

Entry Points0
Unprotected0
WordPress Hooks 3
actioninitlive_support.php:17
actionadmin_headlive_support.php:21
actionwp_footerlive_support.php:23
Maintenance & Trust

Provide Live Help Maintenance & Trust

Maintenance Signals

WordPress version tested3.2.1
Last updatedNov 20, 2011
PHP min version
Downloads5K

Community Trust

Rating60/100
Number of ratings1
Active installs10
Developer Profile

Provide Live Help Developer Profile

plh7

1 plugin · 10 total installs

84
trust score
Avg Security Score
85/100
Avg Patch Time
30 days
View full developer profile
Detection Fingerprints

How We Detect Provide Live Help

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/provide-live-help/live_support.js
Script Paths
//static.ssl7.net/extjs/lib/adapter/ext/ext-base.js//static.ssl7.net/extjs/lib/ext-all.js
Version Parameters
provide-live-help/live_support.js?ver=

HTML / DOM Fingerprints

CSS Classes
x-websitechat_preview
Data Attributes
websitechat_submitwebsitechat_alignwebsitechat_culturewebsitechat_buttonwebsitechat_vt
JS Globals
Ext.ux.LiveSupportAdminApp
FAQ

Frequently Asked Questions about Provide Live Help