WP-Safety

3CX Free Live Chat, Calls & Messaging Security & Risk Analysis

wordpress.org/plugins/wp-live-chat-support

Chat with your website visitors in real-time for free! Engage with your customers and increase sales.

100K active installs v10.0.17 PHP 5.4+ WP 5.3+ Updated Aug 25, 2025
free-live-chatlive-chatlive-helplive-supportwordpress-live-chat
94
A · Safe
CVEs total15
Unpatched0
Last CVEApr 28, 2022
Plugin page Download
Safety Verdict

Is 3CX Free Live Chat, Calls & Messaging Safe to Use in 2026?

Generally Safe

Score 94/100

3CX Free Live Chat, Calls & Messaging has a strong security track record. Known vulnerabilities have been patched promptly. It's a solid choice for most WordPress installations.

15 known CVEsLast CVE: Apr 28, 2022Updated 8mo ago
Risk Assessment

The "wp-live-chat-support" plugin v10.0.17 exhibits a mixed security posture. While it shows positive signs like the absence of dangerous functions, 100% prepared SQL statements, and a history of no currently unpatched CVEs, significant concerns arise from its static analysis. The plugin has a small but concerning attack surface with 2 entry points, both of which are unprotected due to missing authentication or permission checks. This exposes critical functionalities to unauthorized access. Furthermore, a substantial percentage (59%) of its output escaping is not properly handled, creating a high risk of Cross-Site Scripting (XSS) vulnerabilities.

Key Concerns

  • Unprotected AJAX handler
  • Unprotected REST API route
  • Insufficient output escaping (59% proper)
  • Large number of historical CVEs (15)
  • Historical critical vulnerabilities (2)
  • Historical high vulnerability (1)
Vulnerabilities
15 published

3CX Free Live Chat, Calls & Messaging Security Vulnerabilities

CVEs by Year

1 CVE in 2014
2014
2 CVEs in 2015
2015
1 CVE in 2016
2016
3 CVEs in 2017
2017
3 CVEs in 2018
2018
3 CVEs in 2019
2019
1 CVE in 2020
2020
1 CVE in 2022
2022
Patched Has unpatched

Severity Breakdown

Critical
2
High
1
Medium
12

15 total CVEs

WF-4c298a24-b68b-450e-b823-f91841046783-wp-live-chat-supporthigh · 8.8Improper Control of Generation of Code ('Code Injection')

3CX Live Chat <= 9.4.2 - Local File Inclusion

Apr 28, 2022 Patched in 9.4.3 (635d)
WF-a72ce900-7999-45ee-a46a-6dd0a8f5931d-wp-live-chat-supportmedium · 5.4Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 8.1.9 - Stored Cross-Site Scripting

Jul 12, 2020 Patched in 8.2.0 (1290d)
CVE-2019-12498critical · 9.8Missing Authorization

WP Live Chat Support <= 8.0.32 - Unprotected Functions

May 31, 2019 Patched in 8.0.33 (1698d)
CVE-2019-14950medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 8.0.27 - Unauthenticated Stored Cross-Site Scripting

May 15, 2019 Patched in 8.0.27 (1714d)
CVE-2019-9913medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 8.0.17 - Cross-Site Scripting

Feb 5, 2019 Patched in 8.0.18 (1813d)
CVE-2018-18460medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 8.0.15 - Cross-Site Scripting

Oct 17, 2018 Patched in 8.0.16 (1924d)
CVE-2018-11105medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

3CX Live Chat <= 8.0.07 - Cross-Site Scripting

Jul 2, 2018 Patched in 8.0.08 (2031d)
CVE-2018-9864medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 8.0.05 - Stored Cross-Site Scripting

Apr 9, 2018 Patched in 8.0.06 (2115d)
CVE-2017-18507medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 7.1.04 - Cross-Site Scripting

Aug 2, 2017 Patched in 7.1.05 (2365d)
CVE-2017-18508medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 7.1.02 - Cross-Site Scripting

Jul 10, 2017 Patched in 7.1.03 (2388d)
CVE-2017-2187medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 7.0.06 - Cross-Site Scripting

May 16, 2017 Patched in 7.0.07 (2443d)
CVE-2016-10879medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

3CX Free Live Chat <= 6.2.03 - Unauthenticated Stored Cross-Site Scripting

Aug 1, 2016 Patched in 6.2.04 (2731d)
WF-07067eb5-d15e-4342-914f-5e2a08ea8bb4-wp-live-chat-supportcritical · 9.8Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')

WP Live Chat Support <= 4.3.5 - Blind SQL Injection

Jul 6, 2015 Patched in 4.4.0 (3123d)
WF-550ae92f-6250-4cbd-85d0-a9054aee3916-wp-live-chat-supportmedium · 6.4Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

WP Live Chat Support <= 4.3.5 - Stored Cross-site Scripting

Jul 6, 2015 Patched in 4.4.0 (3123d)
CVE-2014-10386medium · 6.1Improper Neutralization of Special Elements in Output Used by a Downstream Component ('Injection')

WP Live Chat Support < 4.1.0 - JavaScript Code Injection

Jul 20, 2014 Patched in 4.1.0 (3680d)
Version History

3CX Free Live Chat, Calls & Messaging Release Timeline

v10.0.17Current
v10.0.16
v10.0.15
v10.0.14
v10.0.13
v10.0.12
v10.0.11
v10.0.10
v10.0.9
v10.0.8
v10.0.7
v10.0.6
v10.0.5
v10.0.4
v10.0.3
v10.0.2
v10.0.1
v10.0.0
v9.4.3
v9.4.21 CVE
WF-4c298a24-b68b-450e-b823-f91841046783-wp-live-chat-support
Code Analysis
Analyzed Mar 16, 2026

3CX Free Live Chat, Calls & Messaging Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
7
10 escaped
Nonce Checks
1
Capability Checks
3
File Operations
0
External Requests
0
Bundled Libraries
0

Output Escaping

59% escaped17 total outputs
Attack Surface
2 unprotected

3CX Free Live Chat, Calls & Messaging Attack Surface

Entry Points2
Unprotected2

AJAX Handlers 1

authwp_ajax_check_updateincludes\class-wplc-plugin.php:163

REST API Routes 1

POST/wp-json/wp-live-chat-support/v1/autoconfigurepublic\class-wplc-plugin-public.php:127
WordPress Hooks 12
actionplugins_loadedincludes\class-wplc-plugin.php:144
actionadmin_enqueue_scriptsincludes\class-wplc-plugin.php:160
actionadmin_enqueue_scriptsincludes\class-wplc-plugin.php:161
actionplugin_row_metaincludes\class-wplc-plugin.php:162
actionadmin_menuincludes\class-wplc-plugin.php:165
actionadmin_initincludes\class-wplc-plugin.php:166
actionrest_api_initincludes\class-wplc-plugin.php:179
actionwp_footerincludes\class-wplc-plugin.php:180
filterscript_loader_tagincludes\class-wplc-plugin.php:181
actionwp_enqueue_scriptsincludes\class-wplc-plugin.php:182
actionwp_enqueue_scriptsincludes\class-wplc-plugin.php:183
actionadmin_noticeswp-live-chat-support.php:110
Maintenance & Trust

3CX Free Live Chat, Calls & Messaging Maintenance & Trust

Maintenance Signals

WordPress version tested6.8.5
Last updatedAug 25, 2025
PHP min version5.4
Downloads3.9M

Community Trust

Rating92/100
Number of ratings821
Active installs100K
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Developer Profile

3CX Free Live Chat, Calls & Messaging Developer Profile

WP-LiveChat

1 plugin · 100K total installs

75
trust score
Avg Security Score
94/100
Avg Patch Time
2205 days
View full developer profile
Detection Fingerprints

How We Detect 3CX Free Live Chat, Calls & Messaging

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/wp-live-chat-support/css/wplc-plugin-admin.css/wp-content/plugins/wp-live-chat-support/js/wplc-plugin-admin.js/wp-content/plugins/wp-live-chat-support/js/wplc-chat-main.js/wp-content/plugins/wp-live-chat-support/css/wplc-chat-main.css/wp-content/plugins/wp-live-chat-support/css/wplc-chat-responsive.css/wp-content/plugins/wp-live-chat-support/css/wplc-chat-custom.css/wp-content/plugins/wp-live-chat-support/js/wplc-chat-new-conversation.js/wp-content/plugins/wp-live-chat-support/js/wplc-chat-new-conversation-new.js
Script Paths
/wp-content/plugins/wp-live-chat-support/js/wplc-plugin-admin.js/wp-content/plugins/wp-live-chat-support/js/wplc-chat-main.js
Version Parameters
wp-live-chat-support/css/wplc-plugin-admin.css?ver=wp-live-chat-support/js/wplc-plugin-admin.js?ver=wp-live-chat-support/js/wplc-chat-main.js?ver=wp-live-chat-support/css/wplc-chat-main.css?ver=wp-live-chat-support/css/wplc-chat-responsive.css?ver=wp-live-chat-support/css/wplc-chat-custom.css?ver=wp-live-chat-support/js/wplc-chat-new-conversation.js?ver=wp-live-chat-support/js/wplc-chat-new-conversation-new.js?ver=

HTML / DOM Fingerprints

CSS Classes
wplc_chat_box_outerwplc_chat_box_innerwplc_chat_headerwplc_chat_message_sent_by_agentwplc_chat_message_sent_by_userwplc_chat_input_fieldwplc_chat_send_buttonwplc_agent_typing+1 more
HTML Comments
<!-- 3CX Live Chat v10.0.17 --><!-- WPLC Chat Box --><!-- WPLC New Conversation Form --><!-- WPLC Agent Typing Indicator -->
Data Attributes
data-wplc-chat-iddata-wplc-agent-iddata-wplc-user-iddata-wplc-conversation-iddata-wplc-agent-typingdata-wplc-user-typing+1 more
JS Globals
wplc_chat_settingswplc_chat_datawplc_chat_activewplc_chat_historywplc_chat_typing_indicator
REST Endpoints
/wp-json/wp-live-chat-support/v1/autoconfigure
FAQ

Frequently Asked Questions about 3CX Free Live Chat, Calls & Messaging