Helpdesk for tech and creative needs by TheIToons Security & Risk Analysis

wordpress.org/plugins/wp-support-by-theitoons

Instant chat support for WordPress tech, design, or marketing issues — directly in your WP dashboard.

10 active installs v2.4.1 PHP + WP 3.0.1+ Updated May 30, 2025
graphic-designerlive-helptech-supportwebmasterwordpress-help
100
A · Safe
CVEs total0
Unpatched0
Last CVENever
Safety Verdict

Is Helpdesk for tech and creative needs by TheIToons Safe to Use in 2026?

Generally Safe

Score 100/100

Helpdesk for tech and creative needs by TheIToons has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 11mo ago
Risk Assessment

The "wp-support-by-theitoons" v2.4.1 plugin exhibits a concerning security posture due to its attack surface. While the code signals indicate good practices like the absence of dangerous functions, the use of prepared statements for all SQL queries, and proper output escaping, the significant number of unprotected AJAX handlers presents a clear risk. With 4 out of 4 AJAX entry points lacking authentication checks, an attacker could potentially exploit these handlers to perform unauthorized actions.

The taint analysis shows no identified flows with unsanitized paths, which is a positive indicator. Furthermore, the plugin has no recorded vulnerability history, suggesting a lack of publicly known security flaws. However, the presence of unprotected AJAX endpoints remains a critical weakness. The absence of nonces and capability checks on these handlers exacerbates the risk, as it allows any user, regardless of their privileges, to interact with these potentially sensitive functionalities.

In conclusion, the plugin demonstrates strengths in its handling of SQL and output, and its clean vulnerability history is commendable. Nevertheless, the unprotected AJAX handlers are a substantial security concern that needs immediate attention. This oversight creates a significant attack surface that could be leveraged by malicious actors to compromise the website's integrity.

Key Concerns

  • 4 unprotected AJAX handlers
  • 0 nonce checks on AJAX
  • 0 capability checks on AJAX
Vulnerabilities
None known

Helpdesk for tech and creative needs by TheIToons Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Version History

Helpdesk for tech and creative needs by TheIToons Release Timeline

v2.4.1Current
v2.4
v2.3
v2.2.1
Code Analysis
Analyzed Apr 16, 2026

Helpdesk for tech and creative needs by TheIToons Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
0
3 escaped
Nonce Checks
0
Capability Checks
0
File Operations
1
External Requests
1
Bundled Libraries
0

Output Escaping

100% escaped3 total outputs
Attack Surface
4 unprotected

Helpdesk for tech and creative needs by TheIToons Attack Surface

Entry Points4
Unprotected4

AJAX Handlers 4

authwp_ajax_store_tokentheitoonsplugin.php:254
noprivwp_ajax_store_tokentheitoonsplugin.php:255
authwp_ajax_logintheitoonsplugin.php:258
noprivwp_ajax_logintheitoonsplugin.php:259
WordPress Hooks 7
actionadmin_enqueue_scriptsreact-admin-enqueue.php:3
actionwp_enqueue_scriptsreact-admin-enqueue.php:25
actionplugins_loadedtheitoonsplugin.php:175
actionadmin_menutheitoonsplugin.php:241
actionrest_api_inittheitoonsplugin.php:335
actionplugins_loadedtheitoonsplugin.php:400
actioninittheitoonsplugin.php:407
Maintenance & Trust

Helpdesk for tech and creative needs by TheIToons Maintenance & Trust

Maintenance Signals

WordPress version tested6.7.5
Last updatedMay 30, 2025
PHP min version
Downloads2K

Community Trust

Rating100/100
Number of ratings1
Active installs10
Developer Profile

Helpdesk for tech and creative needs by TheIToons Developer Profile

TheIToons

3 plugins · 60 total installs

94
trust score
Avg Security Score
100/100
Avg Patch Time
30 days
View full developer profile
Detection Fingerprints

How We Detect Helpdesk for tech and creative needs by TheIToons

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/wp-support-by-theitoons/react-admin-enqueue.js
Script Paths
/wp-content/plugins/wp-support-by-theitoons/react-admin-enqueue.js

HTML / DOM Fingerprints

JS Globals
window.TIWSP_REST_NAMESPACE
REST Endpoints
/wp-json/tiwsp/v1/login
FAQ

Frequently Asked Questions about Helpdesk for tech and creative needs by TheIToons