
Smartsupp – live chat, AI shopping assistant and chatbots Security & Risk Analysis
wordpress.org/plugins/smartsupp-live-chatBoost your sales and turn visitors into customers with live chat, AI tools and chatbots. Smartsupp is trusted by 100,000+ online stores.
Is Smartsupp – live chat, AI shopping assistant and chatbots Safe to Use in 2026?
Generally Safe
Score 98/100Smartsupp – live chat, AI shopping assistant and chatbots has a strong security track record. Known vulnerabilities have been patched promptly.
The static analysis of smartsupp-live-chat v3.9.2 reveals a generally strong security posture with several positive indicators. The complete absence of dangerous functions, SQL queries utilizing prepared statements exclusively, and a very high percentage of properly escaped output are commendable. Furthermore, the presence of nonce and capability checks, despite a limited attack surface, suggests an awareness of basic security principles. However, the lack of any taint analysis flows being analyzed is a concern, as it means potential vulnerabilities in how data is handled and processed might have been missed. The vulnerability history shows two medium-severity CVEs in the past, primarily related to Cross-Site Scripting (XSS) and Cross-Site Request Forgery (CSRF). While there are currently no unpatched vulnerabilities, the historical presence of these common web security flaws, especially XSS, warrants continued vigilance. The last recorded vulnerability date also suggests a potential for undiscovered issues that could emerge in future versions.
Key Concerns
- No taint analysis flows analyzed
- Historical medium-severity CVEs (2)
Smartsupp – live chat, AI shopping assistant and chatbots Security Vulnerabilities
CVEs by Year
Severity Breakdown
2 total CVEs
Smartsupp – live chat, AI shopping assistant and chatbots <= 3.9.1 - Authenticated (Subscriber+) Stored Cross-Site Scripting
Smartsupp – live chat, chatbots, AI and lead generation <= 3.6 - Cross-Site Request Forgery
Smartsupp – live chat, AI shopping assistant and chatbots Code Analysis
SQL Query Safety
Output Escaping
Smartsupp – live chat, AI shopping assistant and chatbots Attack Surface
WordPress Hooks 7
Maintenance & Trust
Smartsupp – live chat, AI shopping assistant and chatbots Maintenance & Trust
Maintenance Signals
Community Trust
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Smartsupp – live chat, AI shopping assistant and chatbots Developer Profile
2 plugins · 20K total installs
How We Detect Smartsupp – live chat, AI shopping assistant and chatbots
Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.
Asset Fingerprints
/wp-content/plugins/smartsupp-live-chat/public/css/smartsupp-style.css/wp-content/plugins/smartsupp-live-chat/public/js/smartsupp-widget.js/wp-content/plugins/smartsupp-live-chat/public/js/smartsupp-backend.jsSmartsupp/wp-content/plugins/smartsupp-live-chat/public/js/smartsupp-widget.js/wp-content/plugins/smartsupp-live-chat/public/js/smartsupp-backend.jssmartsupp-live-chat/public/css/smartsupp-style.css?ver=smartsupp-live-chat/public/js/smartsupp-widget.js?ver=smartsupp-live-chat/public/js/smartsupp-backend.js?ver=HTML / DOM Fingerprints
smartsupp-chat-widget<!-- Smartsupp chat code --><!-- END Smartsupp chat code -->data-widget-idSmartsupp/wp-json/smartsupp/v1/nonce/wp-json/smartsupp/v1/chat