
SendPulse – Live Chat and Chatbot Security & Risk Analysis
wordpress.org/plugins/sendpulse-live-chat-and-chatbotFree live chat and chatbot plugin by SendPulse. Add live chats to your website to engage your site visitors and help solve their issues in real time.
Is SendPulse – Live Chat and Chatbot Safe to Use in 2026?
Generally Safe
Score 100/100SendPulse – Live Chat and Chatbot has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.
The static analysis of the sendpulse-live-chat-and-chatbot plugin v1.1 reveals a generally good security posture. There are no identified AJAX handlers, REST API routes, shortcodes, or cron events, resulting in a zero attack surface, which significantly reduces the potential for external exploitation. Furthermore, the code signals indicate no dangerous functions, no raw SQL queries (all use prepared statements), no file operations, no external HTTP requests, and no bundled libraries, all of which are positive security indicators.
However, there are a few areas that warrant attention. The complete absence of nonce checks and capability checks across any potential entry points is a significant concern. While the current analysis shows zero entry points, if this plugin were to evolve and introduce such points in the future, they would likely be unprotected. The output escaping is at 85%, meaning 15% of outputs are not properly escaped, which could lead to cross-site scripting (XSS) vulnerabilities if user-supplied data is not sanitized before output. The vulnerability history is clean, with no recorded CVEs, which is excellent and suggests a history of secure development. Despite the lack of immediate exploitable vulnerabilities based on the current analysis, the absence of robust security checks (nonces, capabilities) and the presence of unescaped outputs represent potential weaknesses.
In conclusion, while the plugin currently presents a very low risk due to its minimal attack surface and clean vulnerability history, the lack of essential security checks like nonces and capability checks, along with the minor unescaped output rate, indicates areas where improvements can be made to ensure future resilience and prevent potential vulnerabilities as the plugin develops. The plugin's strengths lie in its avoidance of dangerous functions, raw SQL, and external requests, but its weaknesses lie in the absence of fundamental WordPress security practices.
Key Concerns
- No nonce checks
- No capability checks
- Unescaped output detected (15%)
SendPulse – Live Chat and Chatbot Security Vulnerabilities
SendPulse – Live Chat and Chatbot Release Timeline
SendPulse – Live Chat and Chatbot Code Analysis
Output Escaping
SendPulse – Live Chat and Chatbot Attack Surface
WordPress Hooks 5
Maintenance & Trust
SendPulse – Live Chat and Chatbot Maintenance & Trust
Maintenance Signals
Community Trust
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SendPulse – Live Chat and Chatbot Developer Profile
5 plugins · 2K total installs
How We Detect SendPulse – Live Chat and Chatbot
Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.
Asset Fingerprints
/wp-content/plugins/sendpulse-live-chat-and-chatbot/assets/css/sendpulse-chat-widget.css/wp-content/plugins/sendpulse-live-chat-and-chatbot/assets/js/sendpulse-chat-widget.jshttps://static.sendpulse.com/chat/client/sp-chat-client.min.jssendpulse-livechat/assets/css/sendpulse-chat-widget.css?ver=sendpulse-livechat/assets/js/sendpulse-chat-widget.js?ver=HTML / DOM Fingerprints
sp-chat-widgetdata-live-chat-idSendPulseChatWidget