SendPulse – Live Chat and Chatbot Security & Risk Analysis

wordpress.org/plugins/sendpulse-live-chat-and-chatbot

Free live chat and chatbot plugin by SendPulse. Add live chats to your website to engage your site visitors and help solve their issues in real time.

100 active installs v1.1 PHP 5.6+ WP 5.7+ Updated Sep 22, 2025
ai-chatchat-widgetchatbotlive-chatlivechat
100
A · Safe
CVEs total0
Unpatched0
Last CVENever
Download
Safety Verdict

Is SendPulse – Live Chat and Chatbot Safe to Use in 2026?

Generally Safe

Score 100/100

SendPulse – Live Chat and Chatbot has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 8mo ago
Risk Assessment

The static analysis of the sendpulse-live-chat-and-chatbot plugin v1.1 reveals a generally good security posture. There are no identified AJAX handlers, REST API routes, shortcodes, or cron events, resulting in a zero attack surface, which significantly reduces the potential for external exploitation. Furthermore, the code signals indicate no dangerous functions, no raw SQL queries (all use prepared statements), no file operations, no external HTTP requests, and no bundled libraries, all of which are positive security indicators.

However, there are a few areas that warrant attention. The complete absence of nonce checks and capability checks across any potential entry points is a significant concern. While the current analysis shows zero entry points, if this plugin were to evolve and introduce such points in the future, they would likely be unprotected. The output escaping is at 85%, meaning 15% of outputs are not properly escaped, which could lead to cross-site scripting (XSS) vulnerabilities if user-supplied data is not sanitized before output. The vulnerability history is clean, with no recorded CVEs, which is excellent and suggests a history of secure development. Despite the lack of immediate exploitable vulnerabilities based on the current analysis, the absence of robust security checks (nonces, capabilities) and the presence of unescaped outputs represent potential weaknesses.

In conclusion, while the plugin currently presents a very low risk due to its minimal attack surface and clean vulnerability history, the lack of essential security checks like nonces and capability checks, along with the minor unescaped output rate, indicates areas where improvements can be made to ensure future resilience and prevent potential vulnerabilities as the plugin develops. The plugin's strengths lie in its avoidance of dangerous functions, raw SQL, and external requests, but its weaknesses lie in the absence of fundamental WordPress security practices.

Key Concerns

  • No nonce checks
  • No capability checks
  • Unescaped output detected (15%)
Vulnerabilities
None known

SendPulse – Live Chat and Chatbot Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Version History

SendPulse – Live Chat and Chatbot Release Timeline

v1.1Current
v1.0
Code Analysis
Analyzed Mar 16, 2026

SendPulse – Live Chat and Chatbot Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
2
11 escaped
Nonce Checks
0
Capability Checks
0
File Operations
0
External Requests
0
Bundled Libraries
0

Output Escaping

85% escaped13 total outputs
Attack Surface

SendPulse – Live Chat and Chatbot Attack Surface

Entry Points0
Unprotected0
WordPress Hooks 5
actionplugins_loadedsendpulse-livechat.php:31
actionadmin_menusendpulse-livechat.php:46
actionadmin_initsendpulse-livechat.php:151
actionwp_footersendpulse-livechat.php:202
actioninitsendpulse-livechat.php:209
Maintenance & Trust

SendPulse – Live Chat and Chatbot Maintenance & Trust

Maintenance Signals

WordPress version tested6.8.5
Last updatedSep 22, 2025
PHP min version5.6
Downloads3K

Community Trust

Rating0/100
Number of ratings0
Active installs100
Developer Profile

SendPulse – Live Chat and Chatbot Developer Profile

SendPulse

5 plugins · 2K total installs

87
trust score
Avg Security Score
99/100
Avg Patch Time
39 days
View full developer profile
Detection Fingerprints

How We Detect SendPulse – Live Chat and Chatbot

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/sendpulse-live-chat-and-chatbot/assets/css/sendpulse-chat-widget.css/wp-content/plugins/sendpulse-live-chat-and-chatbot/assets/js/sendpulse-chat-widget.js
Script Paths
https://static.sendpulse.com/chat/client/sp-chat-client.min.js
Version Parameters
sendpulse-livechat/assets/css/sendpulse-chat-widget.css?ver=sendpulse-livechat/assets/js/sendpulse-chat-widget.js?ver=

HTML / DOM Fingerprints

CSS Classes
sp-chat-widget
Data Attributes
data-live-chat-id
JS Globals
SendPulseChatWidget
FAQ

Frequently Asked Questions about SendPulse – Live Chat and Chatbot