Live Chat & AI Chatbot – onWebChat Security & Risk Analysis

wordpress.org/plugins/onwebchat

Add live chat and a 24/7 AI chatbot to your site. Engage visitors instantly, automate support, and convert more visitors into customers.

700 active installs v3.5.3 PHP 5.4+ WP 4.7+ Updated Mar 17, 2026
ai-chatbotcustomer-support-chatlive-chatwoocommerce-chatbotwordpress-live-chat
99
A · Safe
CVEs total1
Unpatched0
Last CVEOct 14, 2020
Safety Verdict

Is Live Chat & AI Chatbot – onWebChat Safe to Use in 2026?

Generally Safe

Score 99/100

Live Chat & AI Chatbot – onWebChat has a strong security track record. Known vulnerabilities have been patched promptly. It's a solid choice for most WordPress installations.

1 known CVELast CVE: Oct 14, 2020Updated 2mo ago
Risk Assessment

The 'onwebchat' v3.5.3 plugin exhibits a generally strong security posture based on the static analysis. The complete absence of unprotected entry points, including AJAX handlers and REST API routes, is a significant strength, indicating that developers have implemented authentication and authorization checks for critical functionalities. The code also demonstrates good practices by using prepared statements for all SQL queries and a high percentage of properly escaped output, which helps mitigate common injection and cross-site scripting vulnerabilities. The presence of numerous nonce and capability checks further reinforces this secure design.

Key Concerns

  • High number of external HTTP requests
  • Some output potentially unescaped
  • Past high severity vulnerability
Vulnerabilities
1 published

Live Chat & AI Chatbot – onWebChat Security Vulnerabilities

CVEs by Year

1 CVE in 2020
2020
Patched Has unpatched

Severity Breakdown

High
1

1 total CVE

CVE-2020-5642high · 8.8Cross-Site Request Forgery (CSRF)

Live Chat – Live support <= 3.1.0 - Cross-Site Request Forgery

Oct 14, 2020 Patched in 3.2.0 (1196d)
Version History

Live Chat & AI Chatbot – onWebChat Release Timeline

v3.5.3Current
v3.5.1
v3.5.0
v3.4.1
v3.4.0
v3.3.2
v3.3.1
v3.3.0
v3.2.0
v3.1.01 CVE
v3.0.51 CVE
v3.0.41 CVE
v3.0.31 CVE
v3.0.21 CVE
v3.0.11 CVE
v2.1.01 CVE
v2.0.21 CVE
v2.0.11 CVE
v2.0.01 CVE
v1.0.131 CVE
Code Analysis
Analyzed Mar 17, 2026

Live Chat & AI Chatbot – onWebChat Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
9
45 escaped
Nonce Checks
11
Capability Checks
10
File Operations
0
External Requests
6
Bundled Libraries
0

Output Escaping

83% escaped54 total outputs
Data Flows · Security
All sanitized

Data Flow Analysis

10 flows
onwebchat_handle_advanced_actions (admin\tabs\advanced.php:62)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface

Live Chat & AI Chatbot – onWebChat Attack Surface

Entry Points7
Unprotected0

AJAX Handlers 7

authwp_ajax_onwebchat_wc_sync_nowincludes\woocommerce-sync.php:48
authwp_ajax_onwebchat_wc_regenerate_secretincludes\woocommerce-sync.php:49
authwp_ajax_onwebchat_wc_reset_sync_statusincludes\woocommerce-sync.php:50
authwp_ajax_onwebchat_wc_connectincludes\woocommerce-sync.php:51
authwp_ajax_onwebchat_wc_manual_process_batchincludes\woocommerce-sync.php:52
authwp_ajax_onwebchat_wc_get_sync_statusincludes\woocommerce-sync.php:53
authwp_ajax_onwebchat_wc_save_sync_enabledincludes\woocommerce-sync.php:54
WordPress Hooks 14
actionadmin_initincludes\woocommerce-sync.php:31
actionadmin_noticesincludes\woocommerce-sync.php:34
actionwoocommerce_update_productincludes\woocommerce-sync.php:37
actionwoocommerce_new_productincludes\woocommerce-sync.php:38
actionwp_trash_postincludes\woocommerce-sync.php:41
actionbefore_delete_postincludes\woocommerce-sync.php:42
actiononwebchat_wc_bulk_sync_batchincludes\woocommerce-sync.php:45
actionplugins_loadedonwebchat.php:34
actionadmin_enqueue_scriptsonwebchat.php:41
actionadmin_menuonwebchat.php:44
actionadmin_noticesonwebchat.php:47
actionadmin_initonwebchat.php:50
actionadmin_initonwebchat.php:53
actionwp_footeronwebchat.php:61

Scheduled Events 1

onwebchat_wc_bulk_sync_batch
Maintenance & Trust

Live Chat & AI Chatbot – onWebChat Maintenance & Trust

Maintenance Signals

WordPress version tested6.9.4
Last updatedMar 17, 2026
PHP min version5.4
Downloads35K

Community Trust

Rating94/100
Number of ratings24
Active installs700
Developer Profile

Live Chat & AI Chatbot – onWebChat Developer Profile

onWebChat

1 plugin · 700 total installs

78
trust score
Avg Security Score
99/100
Avg Patch Time
1196 days
View full developer profile
Detection Fingerprints

How We Detect Live Chat & AI Chatbot – onWebChat

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/onwebchat/css/onwebchat.css

HTML / DOM Fingerprints

Data Attributes
onwebchat_plugin_optiononwebchat_plugin_option_useronwebchat_plugin_option_hideonwebchat_plugin_option_api_codeonwebchat_wc_sync_enabledonwebchat_wc_sync_mode+4 more
JS Globals
onWebChat
FAQ

Frequently Asked Questions about Live Chat & AI Chatbot – onWebChat