Live Chat by Click4Assistance UK Security & Risk Analysis

wordpress.org/plugins/click4assistance-live-chat-real-time-visitor-monitoring

Wordpress Live Chat Plugin by Click4Assistance UK provider of Web Chat, Chatbot and AI Agent Software – 24/7 omnichannel communication with customers.

10 active installs v2.0 PHP + WP 4.0+ Updated Jul 31, 2025
live-chatlive-chat-websiteweb-chatweb-chat-for-websitewordpress-live-chat-plugin
100
A · Safe
CVEs total0
Unpatched0
Last CVENever
Safety Verdict

Is Live Chat by Click4Assistance UK Safe to Use in 2026?

Generally Safe

Score 100/100

Live Chat by Click4Assistance UK has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 8mo ago
Risk Assessment

The plugin 'click4assistance-live-chat-real-time-visitor-monitoring' version 2.0 exhibits a mixed security posture. On the positive side, the plugin demonstrates good practices by avoiding dangerous functions, using prepared statements for all SQL queries, and having no recorded vulnerabilities or CVEs. It also boasts a small attack surface with only one shortcode and no detected AJAX handlers or REST API routes that lack proper authorization checks. However, a significant concern arises from the taint analysis, which identified a flow with unsanitized paths. Furthermore, a critical weakness is the complete lack of output escaping for all nine identified output points, leaving it vulnerable to Cross-Site Scripting (XSS) attacks.

The vulnerability history indicates a clean slate, which is encouraging and suggests diligent development or a lack of targeting thus far. However, the presence of an unsanitized path flow and the prevalent unescaped output are serious flaws that can be exploited. The absence of nonce checks and capability checks on its limited entry points, while not directly exploitable in this version due to other factors, points to potential future risks if functionality is expanded without implementing these security measures. The plugin's strengths lie in its avoidance of common dangerous practices and its clean vulnerability record, but the identified taint flow and universal output unescaping represent substantial and immediate risks.

Key Concerns

  • Unescaped output on all outputs
  • Flows with unsanitized paths
  • No nonce checks
  • No capability checks
Vulnerabilities
None known

Live Chat by Click4Assistance UK Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Code Analysis
Analyzed Mar 17, 2026

Live Chat by Click4Assistance UK Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
9
0 escaped
Nonce Checks
0
Capability Checks
0
File Operations
0
External Requests
0
Bundled Libraries
0

Output Escaping

0% escaped9 total outputs
Data Flows
1 unsanitized

Data Flow Analysis

1 flows1 with unsanitized paths
<Click4Assistance_import_admin> (Click4Assistance_import_admin.php:0)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface

Live Chat by Click4Assistance UK Attack Surface

Entry Points1
Unprotected0

Shortcodes 1

[C4AChatButton] index.php:29
WordPress Hooks 4
actionadmin_menuindex.php:24
actionwp_footerindex.php:43
actionwp_footerindex.php:44
actionwidgets_initindex.php:76
Maintenance & Trust

Live Chat by Click4Assistance UK Maintenance & Trust

Maintenance Signals

WordPress version tested5.3.21
Last updatedJul 31, 2025
PHP min version
Downloads3K

Community Trust

Rating100/100
Number of ratings1
Active installs10
Developer Profile

Live Chat by Click4Assistance UK Developer Profile

Click4Assistance

1 plugin · 10 total installs

94
trust score
Avg Security Score
100/100
Avg Patch Time
30 days
View full developer profile
Detection Fingerprints

How We Detect Live Chat by Click4Assistance UK

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/click4assistance-live-chat-real-time-visitor-monitoring/Click4Assistance_widget.php

HTML / DOM Fingerprints

CSS Classes
Click4Assistance_Widget
JS Globals
C4A
Shortcode Output
<script type="text/javascript" >function InitialiseC4A() {/* Chat Tool */var Tool16 = new C4A.Tools(1);
FAQ

Frequently Asked Questions about Live Chat by Click4Assistance UK