ChatSupport Security & Risk Analysis

wordpress.org/plugins/chatsupport

The ChatSupport plugin enables you to easily add a live chat widget to your WordPress site and start providing support to your web visitors.

60 active installs v2.4 PHP + WP + Updated Sep 11, 2023
chat-answeringchat-pluginchat-widgetfree-chatlive-chat
85
A · Safe
CVEs total0
Unpatched0
Last CVENever
Download
Safety Verdict

Is ChatSupport Safe to Use in 2026?

Generally Safe

Score 85/100

ChatSupport has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 2yr ago
Risk Assessment

Based on the provided static analysis and vulnerability history, the 'chatsupport' plugin v2.4 exhibits a strong security posture with no critical or high-severity issues identified. The absence of known CVEs and a clean vulnerability history are positive indicators. The plugin also demonstrates good coding practices by avoiding dangerous functions, performing all SQL queries using prepared statements, and having no file operations or external HTTP requests. This suggests a development team that is mindful of common security pitfalls.

However, there are areas for improvement. The most significant concern is the low percentage of properly escaped output (47%). This means that nearly half of the output within the plugin is not being properly sanitized, leaving it vulnerable to Cross-Site Scripting (XSS) attacks. While the attack surface is currently zero, this lack of output escaping on many outputs is a notable weakness. Additionally, the complete absence of nonce and capability checks across all entry points, though currently not exploitable due to the zero attack surface, indicates a potential oversight that could become a risk if any new entry points are introduced without these essential security measures.

Key Concerns

  • Low output escaping percentage
  • No nonce checks
  • No capability checks
Vulnerabilities
None known

ChatSupport Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Code Analysis
Analyzed Mar 16, 2026

ChatSupport Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
10
9 escaped
Nonce Checks
0
Capability Checks
0
File Operations
0
External Requests
0
Bundled Libraries
0

Output Escaping

47% escaped19 total outputs
Attack Surface

ChatSupport Attack Surface

Entry Points0
Unprotected0
WordPress Hooks 4
actionadmin_menuChatSupport.php:40
actionadmin_initChatSupport.php:43
actioninitChatSupport.php:65
actionwp_enqueue_scriptsChatSupport.php:66
Maintenance & Trust

ChatSupport Maintenance & Trust

Maintenance Signals

WordPress version tested6.3.8
Last updatedSep 11, 2023
PHP min version
Downloads5K

Community Trust

Rating0/100
Number of ratings0
Active installs60
Developer Profile

ChatSupport Developer Profile

chatsuppport

1 plugin · 60 total installs

84
trust score
Avg Security Score
85/100
Avg Patch Time
30 days
View full developer profile
Detection Fingerprints

How We Detect ChatSupport

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/chatsupport/css/cs-wordpress-style.css/wp-content/plugins/chatsupport/css/reset.css/wp-content/plugins/chatsupport/images/ChatSupportLogo.png/wp-content/plugins/chatsupport/images/chatsupport-white-logo-icon.svg/wp-content/plugins/chatsupport/images/wordpress-logo.svg/wp-content/plugins/chatsupport/images/link-icon.svg/wp-content/plugins/chatsupport/images/chatsupport-logo.svg/wp-content/plugins/chatsupport/images/template-icon.png+2 more
Script Paths
https://app.chatsupport.co/api/client/get/script/

HTML / DOM Fingerprints

CSS Classes
wordpress-plugin-wrpwordpress-plugin-setupdisplay-nonebtn-progressingwidget-installwordpress-project-clipswidget-installwordpress-project-clips+4 more
HTML Comments
<!--===========================================--><!-- Runs on plugin deactivation--><!-- Deletes the database field --><!--===========================================-->+10 more
Data Attributes
siteUrlid="cwa-login"id="widgetId"id="widgetThemeColor"id="logoUrl"id="widgetName"+3 more
JS Globals
window._lsvar _ls
FAQ

Frequently Asked Questions about ChatSupport