CVE-2025-10658

SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover

mediumImproper Restriction of Excessive Authentication Attempts

6.5

CVSS Score

6.5

CVSS Score

medium

Severity

3.3.8

Patched in

Time to patch

Description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

CVSS Vector Breakdown

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

None

Scope

Unchanged

Low

Confidentiality

Low

Integrity

None

Availability

Technical Details

Affected versions<=3.3.7

PublishedSeptember 19, 2025

Last updatedSeptember 20, 2025

Affected pluginsupportcandy

References

https://www.wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=api-prod

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