Help Center by BestWebSoft Security & Risk Analysis

wordpress.org/plugins/zendesk-help-center

Backup and export Help Center content automatically to your WordPress website database.

10 active installs v1.1.3 PHP + WP 5.6+ Updated Jun 10, 2025
backupbackup-datadatabasezendeskzendesk-plugin
100
A · Safe
CVEs total1
Unpatched0
Last CVEApr 12, 2017
Safety Verdict

Is Help Center by BestWebSoft Safe to Use in 2026?

Generally Safe

Score 100/100

Help Center by BestWebSoft has a strong security track record. Known vulnerabilities have been patched promptly.

1 known CVELast CVE: Apr 12, 2017Updated 9mo ago
Risk Assessment

The "zendesk-help-center" plugin version 1.1.3 exhibits a generally good security posture, with several strong security practices in place. The static analysis reveals a small attack surface with no apparent unprotected entry points. The plugin makes good use of prepared statements for SQL queries and demonstrates a high percentage of properly escaped output, significantly mitigating common web vulnerabilities. The absence of critical or high-severity taint flows further reinforces this positive assessment. The plugin's vulnerability history shows only one known medium-severity CVE, which has been patched, indicating a relatively stable security record over time. However, the presence of any SQL queries (even with prepared statements) and file operations could be areas for deeper scrutiny in more complex scenarios. Overall, this version appears reasonably secure based on the provided data, with a focus on preventing common web security flaws.

Key Concerns

  • 1 medium CVE known, now patched
  • SQL queries present
  • File operations present
Vulnerabilities
1

Help Center by BestWebSoft Security Vulnerabilities

CVEs by Year

1 CVE in 2017
2017
Patched Has unpatched

Severity Breakdown

Medium
1

1 total CVE

CVE-2017-18542medium · 6.1Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Help Center by BestWebSoft <= 1.0.4 - Cross-Site Scripting

Apr 12, 2017 Patched in 1.0.5 (2477d)
Code Analysis
Analyzed Mar 16, 2026

Help Center by BestWebSoft Code Analysis

Dangerous Functions
0
Raw SQL Queries
9
20 prepared
Unescaped Output
26
462 escaped
Nonce Checks
21
Capability Checks
3
File Operations
16
External Requests
7
Bundled Libraries
0

SQL Query Safety

69% prepared29 total queries

Output Escaping

95% escaped488 total outputs
Data Flows
All sanitized

Data Flow Analysis

6 flows
bws_add_menu_render (bws_menu\bws_menu.php:12)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface

Help Center by BestWebSoft Attack Surface

Entry Points2
Unprotected0

AJAX Handlers 2

authwp_ajax_bws_submit_request_feature_actionbws_menu\class-bws-settings.php:1452
authwp_ajax_bws_submit_uninstall_reason_actionbws_menu\deactivation-form.php:432
WordPress Hooks 19
filterload_textdomain_mofilebws_menu\bws_functions.php:37
filtermce_external_pluginsbws_menu\bws_functions.php:1081
filtermce_buttonsbws_menu\bws_functions.php:1082
actionadmin_initbws_menu\bws_functions.php:1357
actionadmin_enqueue_scriptsbws_menu\bws_functions.php:1358
actionadmin_headbws_menu\bws_functions.php:1359
actionadmin_footerbws_menu\bws_functions.php:1360
actionadmin_noticesbws_menu\bws_functions.php:1362
actionwp_enqueue_scriptsbws_menu\bws_functions.php:1364
actionadmin_menuzendesk-help-center.php:1634
actioninitzendesk-help-center.php:1635
actionadmin_initzendesk-help-center.php:1636
actionplugins_loadedzendesk-help-center.php:1637
actionadmin_enqueue_scriptszendesk-help-center.php:1639
filtercron_scheduleszendesk-help-center.php:1642
actionauto_synchronize_zendesk_hczendesk-help-center.php:1644
filterplugin_action_linkszendesk-help-center.php:1647
filterplugin_row_metazendesk-help-center.php:1648
actionadmin_noticeszendesk-help-center.php:1650

Scheduled Events 2

auto_synchronize_zendesk_hc
auto_synchronize_zendesk_hc
Maintenance & Trust

Help Center by BestWebSoft Maintenance & Trust

Maintenance Signals

WordPress version tested6.7.5
Last updatedJun 10, 2025
PHP min version
Downloads5K

Community Trust

Rating100/100
Number of ratings1
Active installs10
Developer Profile

Help Center by BestWebSoft Developer Profile

bestweblayout

32 plugins · 17K total installs

78
trust score
Avg Security Score
98/100
Avg Patch Time
1944 days
View full developer profile
Detection Fingerprints

How We Detect Help Center by BestWebSoft

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

HTML / DOM Fingerprints

FAQ

Frequently Asked Questions about Help Center by BestWebSoft