[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$ftxLHapCa_Xa13edh5yy6kTxt7CHASztpa7IL7f_lqN8":3,"$fc4LGqTtLh2YVLH9pO2Th1BgQUANHOn9U_s4oa_1pvQY":267,"$f6P9o9_aj-R_M64BZ948SPlJjWb61obnHy74C7IzyaHU":271},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":11,"num_ratings":11,"last_updated":13,"tested_up_to":14,"requires_at_least":15,"requires_php":16,"tags":17,"homepage":21,"download_link":22,"security_score":23,"vuln_count":11,"unpatched_count":11,"last_vuln_date":24,"fetched_at":25,"discovery_status":26,"vulnerabilities":27,"developer":28,"crawl_stats":24,"alternatives":34,"analysis":136,"fingerprints":244},"wpbuddy","WPBuddy – Get Reliable WordPress Support","1.0.6","WP Problem Solvers","https:\u002F\u002Fprofiles.wordpress.org\u002Fwpproblemsolvers\u002F","\u003Cp>Streamline your customer support process with WP Problem Solvers Support Ticket. This plugin allows admin users on your WordPress site to easily create support tickets from the admin dashboard and integrates seamlessly with the WP Problem Solvers ticket system.\u003C\u002Fp>\n\u003Ch3>🤖 HOW IT WORKS\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Download and Install the Plugin\u003C\u002Fstrong>: The first step is to download and install the WPBuddy Support Ticket plugin on your WordPress site. The plugin can be downloaded from the WordPress Plugin Directory. \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Acquire a Maintenance Plan with \u003Ca href=\"https:\u002F\u002Fwpproblemsolvers.com\" rel=\"nofollow ugc\">WP Problem Solvers\u003C\u002Fa>\u003C\u002Fstrong>: To use the WPBuddy Support Ticket plugin, you will need a maintenance subscription plan with WP Problem Solvers. This plan provides access to a range of maintenance and support services.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Configure the Plugin with the API Key\u003C\u002Fstrong>: After installing the plugin, you will need to configure it with your WP Problem Solvers API key. This key is provided to you when you sign up for a maintenance subscription plan. Once you’ve entered the API key into the plugin settings, you’re ready to start submitting support requests!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Submit Support Requests\u003C\u002Fstrong>: With the WPBuddy Support Ticket plugin, submitting support requests is a breeze. Simply navigate to the support section of your WordPress site and fill out the support request form. Your request will be sent directly to the WP Problem Solvers ticket system, where it will be promptly handled by the site’s expert support team.\u003Cbr \u002F>\nPlease note that you will need a maintenance subscription plan with WP Problem Solvers to use this plugin.\u003Cbr \u002F>\nPlease visit \u003Ca href=\"https:\u002F\u002Fwpproblemsolvers.com\" rel=\"nofollow ugc\">WP Problem Solvers\u003C\u002Fa> to learn more about our maintenance plans and support services.\u003Cbr \u002F>\nOur Terms of Service and Privacy Policy can be found \u003Ca href=\"https:\u002F\u002Fwpproblemsolvers.com\u002Fterms-of-service\u002F\" rel=\"nofollow ugc\">here\u003C\u002Fa> and \u003Ca href=\"https:\u002F\u002Fwpproblemsolvers.com\u002Fprivacy-policy\u002F\" rel=\"nofollow ugc\">here\u003C\u002Fa>.\u003C\u002Fli>\n\u003C\u002Ful>\n","WPBuddy streamlines customer support by enabling WordPress admin users to create support tickets seamlessly from the dashboard, integrated with WP Pro …",0,2362,"2026-06-22T20:58:00.000Z","7.0.2","5.6","7.4",[18,19,20],"customer-support","support-tickets","ticket-system","https:\u002F\u002Fwpproblemsolvers.com\u002Fwpbuddy\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwpbuddy.1.0.6.zip",100,null,"2026-07-22T17:31:50.256Z","no_bundle",[],{"slug":29,"display_name":7,"profile_url":8,"plugin_count":30,"total_installs":11,"avg_security_score":23,"avg_patch_time_days":31,"trust_score":32,"computed_at":33},"wpproblemsolvers",2,30,94,"2026-08-25T22:51:13.555Z",[35,57,79,98,119],{"slug":36,"name":37,"version":38,"author":39,"author_profile":40,"description":41,"short_description":42,"active_installs":43,"downloaded":44,"rating":23,"num_ratings":45,"last_updated":46,"tested_up_to":14,"requires_at_least":47,"requires_php":16,"tags":48,"homepage":52,"download_link":53,"security_score":54,"vuln_count":55,"unpatched_count":11,"last_vuln_date":56,"fetched_at":25},"majestic-support","Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin","1.2.0","Majestic Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fahmadmj\u002F","\u003Cp>Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers’ support experience. This plugin generates and manages support tickets online, offering innovative features such as email piping, unlimited agents, customizable reply responses, invoicing history, and file attachment options.\u003C\u002Fp>\n\u003Cp>👉 \u003Ca href=\"http:\u002F\u002Fdemo.majesticsupport.com\u002F\" rel=\"nofollow ugc\">View Demo\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002Fchannel\u002FUCdEoePgwPrWaxJ__eA6vLIA\" rel=\"nofollow ugc\">Watch Videos\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fsupport\u002F\" rel=\"nofollow ugc\">Support\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002F\" rel=\"nofollow ugc\">Plugin Homepage\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8zdTsKbgeYE?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>This plugin is particularly useful because customers can easily submit tickets from your website’s front end without needing to register. In addition, the administrator can create and complete tasks on behalf of users, streamlining the support process. Furthermore, you have complete control over the plugin’s support form customization, allowing you to display any relevant information to customers. Lastly, customers can attach files to their support tickets, ensuring that all necessary information is available to address their concerns.\u003C\u002Fp>\n\u003Ch4>Translations\u003C\u002Fh4>\n\u003Cp>Majestic Support is available in English, Arabic (العربية), German(Deutsch), Spanish(Español), French(Français), Italian(Italiano), Dutch(Nederlands), Polish(Polski), Brazilian Portuguese(Português do Brasil), Russian(Русский), Czech(Čeština), Greek(Ελληνικά), Indonesian(Bahasa Indonesia), Japanese(日本語), Swedish(Svenska), Thai(ไทย), Turkish(Türkçe), Cinese(简体中文), Malaysian(Bahasa Melayu), Korean(한국어), Romanian(Română) and Filipino(Tagalog)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Key Features Of Majestic Support\u003C\u002Fstrong>:\u003Cbr \u002F>\nKey features that make Majestic Support stand out from the rest include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Users on the front end can create tickets\u003C\u002Fli>\n\u003Cli>Ticket-specific smart reply answers that can be modified\u003C\u002Fli>\n\u003Cli>Allows you to place support icons in a variety of places on your website.\u003C\u002Fli>\n\u003Cli>Tickets can be made by administrators and agents on behalf of users\u003C\u002Fli>\n\u003Cli>You can manage an unlimited number of agents in the base version\u003C\u002Fli>\n\u003Cli>Users may request to have their data removed, and administrators may delete or anonymize it\u003C\u002Fli>\n\u003Cli>The base version does not impose ticket limitations\u003C\u002Fli>\n\u003Cli>Several attachments can be uploaded by a user, agent, or administrator while creating a ticket or replying to a ticket\u003C\u002Fli>\n\u003Cli>Manage an unlimited number of tickets and create an unlimited number of agent profiles\u003C\u002Fli>\n\u003Cli>Agent performance reports will provide you with valuable insights into the performance of your support system\u003C\u002Fli>\n\u003Cli>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>THE PLUGIN’S KEY FREE VERSION FEATURES THAT MAKE IT MAJESTIC:\u003C\u002Fh3>\n\u003Cp>There are many top-notch help desk plugins for WordPress, but Majestic Support stands out as the most practical one. This is because its basic free version provides several following enhancements over competing solutions.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Smart Replies To New Tickets\u003C\u002Fstrong>\u003Cbr \u002F>\nIn response to new tickets, the Smart Reply functionality allows you to automatically search for and provide relevant responses back to the user. When a new ticket is received, Majestic Support will perform a search and suggest quick and relevant responses to a customer query.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Fields Manager\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin allows you to create customized support forms by adding custom fields. An admin can add, edit, rename, publish, unpublish, and require or unrequire fields for users and visitors. Additionally, you can also change the display order of the fields, like where you want to show the fields on the support form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Custom Fields\u003C\u002Fstrong>\u003Cbr \u002F>\nExtra fields are sometimes required; this is no problem. Majestic Support offers 12+ custom fields (text field, dropdown, checkbox, radio button, text area, dependent fields, admin only, date, email, upload file, multi-select, and T&C ).\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Themes\u003C\u002Fstrong>\u003Cbr \u002F>\nThemes make our site more beautiful and eye-catching. The plugin is flexible and easy to use, it can integrate seamlessly with any WordPress theme, so it can be used right away. With this feature, you can also change the plugin’s colors from seven preset color themes with different color palettes.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Support To Everyone\u003C\u002Fstrong>\u003Cbr \u002F>\nBoth free and paid users can access Majestic Support; user-friendly support is also available in the form of video support. The plugin explains nearly all of its Majestic features through video tutorials.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>System Log\u003C\u002Fstrong>\u003Cbr \u002F>\nAs an admin, you’d like to know everything that happened on the system. With the system log, you will know everything about tickets, from when they arrived at your help desk to how an agent reacted to them and what happened next.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Slugs\u003C\u002Fstrong>\u003Cbr \u002F>\nMake the web address unique according to your needs for identifying a particular page on a website in an easy-to-read form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>MORE FEATURES WITH THE FREE VERSION\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Front-end Tickets\u003C\u002Fstrong>: Users can create tickets from the front end.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Visitor\u002FGuest Tickets\u003C\u002Fstrong>: Often users do not want to create an account to open a support ticket. Guest tickets are a very important feature and it is free.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Tickets\u003C\u002Fstrong>: There are not any limits on tickets in the base version.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Agents\u003C\u002Fstrong>: The system support unlimited agents in the admin area in the base version.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Support Icon\u003C\u002Fstrong>: This is very important to show the support icon on your site, Majestic Support offers a support icon for the front end with various position options.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Create Ticket for Users\u003C\u002Fstrong>: Admin\u002Fagent can create a ticket on behalf of any user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>GDPR\u003C\u002Fstrong>: Majestic Support is fully compatible with GDPR law and can be easily configured to show GDPR-related information.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Erase Data Requests\u003C\u002Fstrong>: Users can ask to erase their data and the admin has the option to delete or anonymize their data.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Multiple Attachments\u003C\u002Fstrong>: User\u002Fagent\u002Fadmin can upload multiple attachments in ticket creation and ticket replies\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Attachment Size and Type\u003C\u002Fstrong>: Admin can control ticket attachments by their size and extension type.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Powerful Filters and Sorting\u003C\u002Fstrong>: The system offers powerful filters for both user and admin to search tickets with sorting options.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Priorities\u003C\u002Fstrong>: Priority associated with the ticket defines the importance, and the system highlights the priorities with an admin-defined different color on the ticket listing and ticket detail page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Departments\u003C\u002Fstrong>: Create departments that relate to the various business units in your organization. It will be sales, support, and billing, you can create any department in the admin panel. The user will select a department when he creates the ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Ticket Status\u003C\u002Fstrong>: Show the ticket status message and different colors to highlight it.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Notification\u003C\u002Fstrong>: The system sends an email notification to the user, agents, and admin in different actions i.e new ticket, reply, close ticket, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Edit Ticket\u003C\u002Fstrong>: Admin\u002Fagent can edit any ticket at any time.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Registration\u003C\u002Fstrong>: The system offers a beautiful registration form to register a new user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Login Form\u003C\u002Fstrong>: The system has its login form to log in to the user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Captcha\u002FReCaptcha\u003C\u002Fstrong>: Another exciting feature. The system offers its captcha and googles Recaptcha to stop spamming.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Thank you Message for Visitor\u003C\u002Fstrong>: Admin can add a special message for the visitor, a message will show after the successful ticket submission.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>HTML Editor\u003C\u002Fstrong>: HTML editor for ticket summary, ticket reply, notes, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Term & Conditions\u003C\u002Fstrong>: Admin can add Terms & Conditions on the ticket submission page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Themes\u003C\u002Fstrong>: Themes make our site more beautiful and eye catchy. By using this feature, you can change your plugin colors or can select colors from seven preset color themes with different color palettes.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Templates\u003C\u002Fstrong>: Majestic Support offers full power to the admin, the admin can edit any email template in the HTML editor. The system includes beautiful predefined email templates.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Custom Message for new ticket\u003C\u002Fstrong>: This is an important feature in that the admin shows a message\u002Finstruction (any message in Text Editor) on the ticket submission form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Admin\u002FAgent Only\u003C\u002Fstrong>: This field is visible to the admin and agent only.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hide Agent\u002FAdmin Info\u003C\u002Fstrong>: Admin can hide agent information like email, and name from the user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Configuration\u003C\u002Fstrong>: Another admin power is the system offering enable\u002Fdisable action base email notifications like ticket reply, close ticket, change priority, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strength & Flexibility\u003C\u002Fstrong>: Majestic Support is built using WordPress best practices both on the front end and the back end. This results in an efficient, robust, and intuitive plugin.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Easy to Use:\u003C\u002Fstrong> The ticket system builds based on the latest style. You will find it very easy to use.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>RTL ready\u003C\u002Fstrong>: Majestic Support also supports RTL languages.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Fully Responsive\u003C\u002Fstrong>: Majestic Support work on all type of devices including smartphones, tablets, laptops, and desktops. Layouts auto-adjust according to devices.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>System Errors\u003C\u002Fstrong>: The system record every error and shows it in the admin area.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hide\u002FShow Menu\u003C\u002Fstrong>: In configurations, administrators can hide or show Majestic Support for any menu item.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Translation\u003C\u002Fstrong>: Majestic Support is multi-language and has over 35 translations available.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Pagination\u003C\u002Fstrong>: On the configurations page, the administrator can specify one record per page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Majestic Support has reported on\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>Get a summary of tickets handled by every staff member\u003C\u002Fli>\n\u003Cli>Get a detailed report of tickets handled by every staff member\u003C\u002Fli>\n\u003Cli>Get a detailed report of tickets created by every user\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by status\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by priorities\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by departments\u003C\u002Fli>\n\u003Cli>Get a summary of tickets created by the channel\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FYDYnagRWyEU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch3>PREMIUM EXTENTIONS\u003C\u002Fh3>\n\u003Cp>In addition to providing a thorough overview of your support tickets, the plugin offers several handy premium features that make them easier to manage.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Agents\u003C\u002Fa> – Agents assist users connected to the support system and play a crucial role in the help desk. By adding this add-on, you may add more agents and give them different permissions to make it easier for users to take action on their tickets. Additionally, agents can create, delete, close, and perform any other action given to them by the admin.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fagent-auto-assignment\u002F\" rel=\"nofollow ugc\">Agent Auto Assign\u003C\u002Fa> – Ticket auto-assignment is a simple but critical process in the handling and closing of help desk tickets. When auto-assign is enabled, the ticket is assigned to an appropriate agent based on the rules.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmultiple-ticket-forms\u002F\" rel=\"nofollow ugc\">Multi Forms\u003C\u002Fa> – By using this multi-form functionality, admins, agents, and users, as well as visitors with the necessary permissions, can create different ticket forms to accommodate various request types based on user roles.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – From the comfort of an email account, create tickets or reply to them. For example, you could offer your clients a special email address like support@yourdomain.com. The emails received in this email will be converted to tickets. The add-on also contains built-in options to control how to manage responses to tickets that have been closed, unrecognized email addresses, and much more.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmerge-tickets\u002F\" rel=\"nofollow ugc\">Merge Tickets\u003C\u002Fa> – Hundreds of tickets have been submitted for assistance, some of which may be on the same topic and have similar questions. To provide support for each ticket with the same topic would be a waste of time. With this add-on, you can merge any of the two tickets or more with the same topic and query and provide support.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – This feature gives your tickets an additional layer of security so that users can safely enter passwords and other sensitive credentials onto the tickets.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fpaid-support\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – For using your support services, charge users. Create subscriptions based on duration, such as a monthly membership, or the number of tickets, like 10 tickets per month, or charge for each ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ftime-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa> – Track the time spent on tickets in the most precise manner while also providing client and agent-level reporting. Keep a manual record of the time invested in each ticket response.  When the ticket is open in the agent’s browser track the time with a single click, and stop the time tracking with one click once the agent has finished with the ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-overdue\u002F\" rel=\"nofollow ugc\">Ticket Overdue\u003C\u002Fa> – An “overdue ticket” is one that has not been resolved or has not been responded to in a timely manner. By adding this add-on, you can set auto-overdue tickets, overdue by priority, and cron job overdue.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export\u003C\u002Fa> – Exports are used to keep data on the local system. By adding this add-on, you can export any of the ticket data, like ticket detail, ticket history, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-history\u002F\" rel=\"nofollow ugc\">Ticket History\u003C\u002Fa> – As an admin, you’d like to know everything that happened on a ticket, from when it arrived at your help desk to how an agent reacted to it and what happened next. So, with the ticket history extension, you can see a summary of all the activities that have taken place on a ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fauto-close-ticket\u002F\" rel=\"nofollow ugc\">Ticket Auto Close\u003C\u002Fa> – Automatic ticket closure reduces your effort to close the ticket manually. By enabling the add-on, tickets will be automatically closed after a set period or pre-defined rules, as determined by the administrator. While a ticket is open, it can also be closed based on the agent’s response.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ffeedback\u002F\" rel=\"nofollow ugc\">Feedback\u003C\u002Fa> – By adding this add-on, you can get feedback from your users to enhance the quality of your services. This add-on allows you to automatically collect feedback responses that rate your agent’s performance on a ticket. This add-on sends a feedback link after a ticket is closed. The user will click on a survey link and fill out the survey form on your website.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fhelptopic\u002F\" rel=\"nofollow ugc\">Help Topic\u003C\u002Fa> – The Help Topic is used to assist the end user in locating the desired area where they want to get instant support. By adding this add-on, you can add multiple help topics with different names to help your customers more easily.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Finternal-note\u002F\" rel=\"nofollow ugc\">Private Note\u003C\u002Fa> – Add notes to tickets that are only visible to agents and administrators.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fknowledge-base\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> – With this add-on, you can add several knowledge bases and group solutions into various categories to better serve users. Knowledge bases are typically used to respond to basic customer inquiries.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Response\u003C\u002Fa> – Predetermined answers to typical inquiries are referred to as canned answers. Instead of constantly typing the same response or pasting it from another source, the agent can insert a premade response that is activated by keystrokes or from a drop-down menu by adding this add-on.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmax-tickets\u002F\" rel=\"nofollow ugc\">Max Tickets\u003C\u002Fa> – The Help Desk usually offers unlimited tickets, which can cause huge traffic and gradually affect support services. The administrator can limit the user to creating a certain number of tickets by installing this add-on. The user can only create a certain number of tickets, which is set by the administrator. Admin can also limit the number of tickets that agents can open at once.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fuser-options\u002F\" rel=\"nofollow ugc\">User Options\u003C\u002Fa> – User options allow adding Google Re-Captcha or Majestic Support Re-Captcha to the registration form. Furthermore, users can register according to the roles defined by the admin, such as subscriber, author, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-actions\u002F\" rel=\"nofollow ugc\">Ticket Actions\u003C\u002Fa> – With the basic version, limited options are available for every ticket, like create, edit, and delete. But with the ticket action extension, you can get more options like print ticket, lock ticket, make a ticket in progress, and change the ticket priority.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fannouncement\u002F\" rel=\"nofollow ugc\">Announcements\u003C\u002Fa> – Keep your customers updated on the latest trends. With this add-on, make unlimited announcements against various categories to explore information associated with the help desk.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fdownloads\u002F\" rel=\"nofollow ugc\">Downloads\u003C\u002Fa> – Both the admin and agent can create unlimited downloads and attach multiple files to support their site; even more, both can also add downloads category-wise. A download can only be added by an agent with the admin’s permission.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQ\u003C\u002Fa> – Add unlimited FAQs to answer all the basic  …\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n","Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.",3000,129078,8,"2026-07-07T13:48:00.000Z","5.5",[18,49,50,51,20],"helpdesk","support-desk","support-plugin","https:\u002F\u002Fwww.majesticsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fmajestic-support.1.2.0.zip",82,10,"2026-07-10 14:20:24",{"slug":58,"name":59,"version":60,"author":61,"author_profile":62,"description":63,"short_description":64,"active_installs":65,"downloaded":66,"rating":67,"num_ratings":68,"last_updated":69,"tested_up_to":14,"requires_at_least":70,"requires_php":71,"tags":72,"homepage":75,"download_link":76,"security_score":77,"vuln_count":45,"unpatched_count":11,"last_vuln_date":78,"fetched_at":25},"wp-ticket","Customer Support Ticket System & Helpdesk","6.0.6","emarket-design","https:\u002F\u002Fprofiles.wordpress.org\u002Femarket-design\u002F","\u003Cp>WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.\u003C\u002Fp>\n\u003Cp>Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>See WP Ticket in Action\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FGsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Who is this for?\u003C\u002Fstrong>\u003Cbr \u002F>\n* Businesses that want to handle customer inquiries from their own website\u003Cbr \u002F>\n* Agencies managing support for multiple clients\u003Cbr \u002F>\n* IT teams running an internal helpdesk\u003Cbr \u002F>\n* WooCommerce or Easy Digital Downloads store owners\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Free Features\u003C\u002Fstrong>\u003Cbr \u002F>\n* Frontend ticket submission form (shortcode or block)\u003Cbr \u002F>\n* Assign tickets to support agents\u003Cbr \u002F>\n* Set ticket priority and status\u003Cbr \u002F>\n* Email notifications for customers and agents\u003Cbr \u002F>\n* Agent management with dedicated agent pages\u003Cbr \u002F>\n* Role-based access (Agent and Manager roles)\u003Cbr \u002F>\n* Responsive design — works on all devices\u003Cbr \u002F>\n* Spam protection with CAPTCHA support\u003Cbr \u002F>\n* Restrict ticket submission to logged-in users only\u003Cbr \u002F>\n* Customizable form fields from plugin settings\u003Cbr \u002F>\n* No coding required\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Features (Pro & Enterprise)\u003C\u002Fstrong>\u003Cbr \u002F>\n* File attachments on tickets\u003Cbr \u002F>\n* Canned responses for faster replies\u003Cbr \u002F>\n* Departments for organizing support teams\u003Cbr \u002F>\n* Custom fields for tickets\u003Cbr \u002F>\n* Advanced search and filtering\u003Cbr \u002F>\n* SLA tracking and automation rules\u003Cbr \u002F>\n* WooCommerce integration\u003Cbr \u002F>\n* Easy Digital Downloads integration\u003Cbr \u002F>\n* MailChimp integration\u003Cbr \u002F>\n* CSV import\u002Fexport\u003Cbr \u002F>\n* Real-time helpdesk dashboard with stats and charts\u003Cbr \u002F>\n* And much more\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F\" rel=\"nofollow ugc\">View Live Demo\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fdocs.emdplugins.com\u002Fwp-ticket-community\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003C\u002Fstrong>\u003C\u002Fp>\n","Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.",400,54587,86,27,"2026-07-21T12:26:00.000Z","4.5","",[18,73,49,74,20],"help-desk","support-ticket","https:\u002F\u002Femdplugins.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwp-ticket.6.0.6.zip",88,"2026-06-12 14:23:52",{"slug":80,"name":81,"version":82,"author":83,"author_profile":84,"description":85,"short_description":86,"active_installs":31,"downloaded":87,"rating":23,"num_ratings":30,"last_updated":88,"tested_up_to":89,"requires_at_least":90,"requires_php":16,"tags":91,"homepage":96,"download_link":97,"security_score":23,"vuln_count":11,"unpatched_count":11,"last_vuln_date":24,"fetched_at":25},"mwb-zendesk-woo-order-sync","Order Sync with Zendesk for WooCommerce","2.2.2","WP Swings","https:\u002F\u002Fprofiles.wordpress.org\u002Fwpswings\u002F","\u003Cp>Order Sync with Zendesk for WooCommerce plugin will provide a managed process for dealing with new tickets and assembling customers’ order data. It is a two-way integration between Zendesk and WooCommerce.\u003C\u002Fp>\n\u003Cp>The admin needs to install the \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fmarketplace\u002Fapps\u002Fsupport\u002F210789\u002Fwoocommerce-orders\u002F\" rel=\"nofollow ugc\">\u003Cstrong>WooCommerce Orders\u003C\u002Fstrong>\u003C\u002Fa> (from Zendesk Marketplace) before syncing this plugin. It is essentially, a Zendesk-oriented solution that will only work for WooCommerce orders.\u003C\u002Fp>\n\u003Cp>The admin can directly verify ticket details from their WooCommerce, removing the need to check their Zendesk account each time. Order Sync with Zendesk for WooCommerce plugin enhances the workflow of WooCommerce stores and improves customer support ticket management. It also helps customers register their queries and follow up on them efficiently.\u003C\u002Fp>\n\u003Cp>Zendesk integration with WordPress And WooCommerce plugin enhances the workflow of WooCommerce stores and improves ticket management. Also, it helps customers register their queries and follow up on them efficiently.\u003C\u002Fp>\n\u003Cp>Zendesk WordPress & WooCommerce Integration is a remarkable way to improve the user experience. It helps establish better communication between the customers and store owners through chat ticketing, strengthening the customer-buyer relationship. And keeps the customers satisfied\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>\u003Cstrong>NOTE: For using Order Sync with Zendesk for WooCommerce plugin, you need to install the \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fmarketplace\u002Fapps\u002Fsupport\u002F210789\u002Fwoocommerce-orders\u002F\" rel=\"nofollow ugc\">\u003Cstrong>WooCommerce Orders App\u003C\u002Fstrong>\u003C\u002Fa> from the Zendesk Marketplace.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Ch3>MAIN FEATURES FOR ADMIN\u003C\u002Fh3>\n\u003Cp>Admin can decide the number of WooCommerce orders and details of new customers’ requests to be displayed.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>A New Report Section has been added for admin to quickly view all the important details in a glance this report include subject, customer, status, ticket priority etc\u003C\u002Fli>\n\u003Cli>You have the option to automatically generate a ticket when a new user registers on your website. This saves time and ensures immediate assistance for users right from the start.\u003C\u002Fli>\n\u003Cli>A custom widget has been created, which you can place on anywhere on the website to show the ticket history. This enhances user experience by providing easy access to past support interactions.\u003C\u002Fli>\n\u003Cli>Our WooCommerce Zendesk Integrations is compatible with the HPOS (High-Performance Order Sync) feature of WooCommerce.\u003C\u002Fli>\n\u003Cli>WooCommerce Orders App provides live information about your customers’ orders.\u003C\u002Fli>\n\u003Cli>Whenever a ticket is raised, the WooCommerce order app fetches the live order values and the total number of orders in your Zendesk dashboard. \u003C\u002Fli>\n\u003Cli>Admins can see all the tickets generated by any particular customer. \u003C\u002Fli>\n\u003Cli>The order data fetched by Zendesk from the WooCommerce store contains the order items and their attributes.\u003C\u002Fli>\n\u003Cli>The Admin can enable the option for email notification to get notified with all the details related to the ticket when a customer raises a ticket.\u003C\u002Fli>\n\u003Cli>The Admin can completely customize the email template from the WooCommerce email section.\u003C\u002Fli>\n\u003Cli>Along with the order details, the admin can also sync the order meta keys on Zendesk using Order Fields from Order Configuration Settings.\u003C\u002Fli>\n\u003Cli>The admin can configure the plugin to automatically sync the order status with CRM and create a Zendesk ticket based on the chosen order status.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>MAIN FEATURES FOR CUSTOMERS\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>In the Ticket History tab, customers can view all the tickets that they have generated.  The ticket list will contain tickets generated from different billing email addresses.\u003C\u002Fli>\n\u003Cli>Customers can create a new Zendesk ticket upon clicking the “Create Ticket” button in the My Account section by using any of their billing emails—no need to go to Zendesk to create tickets. \u003C\u002Fli>\n\u003Cli>Customers can also add their comments from WooCommerce. It will be reflected in the admin’s Zendesk account. \u003C\u002Fli>\n\u003Cli>Customers can review their chat history with your agents for tickets from the Ticket History section. This allows them to keep track of their interactions in one place.\u003C\u002Fli>\n\u003Cli>Customers and Admin both will get an email notification when a customer raises a ticket.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Visit \u003Ca href=\"https:\u002F\u002Fdocs.wpswings.com\u002Forder-sync-with-zendesk-for-woocommerce\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=zendesk-doc\" rel=\"nofollow ugc\">\u003Cstrong>Order Sync with Zendesk for WooCommerce Documentation\u003C\u002Fstrong>\u003C\u002Fa> to learn more about the features and working of the plugin. Check out our \u003Ca href=\"https:\u002F\u002Fsupport.wpswings.com\u002Fwordpress-plugins-knowledge-base\u002Fcategory\u002Fzendesk-woo-order-sync\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=zendesk-kb\" rel=\"nofollow ugc\">\u003Cstrong>Zendesk Plugin knowledge base\u003C\u002Fstrong>\u003C\u002Fa> for some deep insights and FAQs on the plugin.\u003C\u002Fp>\n\u003Ch3>ZENDESK FOR WOOCOMMERCE PLUGIN COMPATIBILITIES\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce HPOS:\u003C\u002Fstrong> Our Order Sync with Zendesk for WooCommerce plugin is fully compatible with WooCommerce HPOS (High-Performance Order Sync). \u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>This compatibility improves your store’s performance by enabling speedier and smoother order synchronization for large volumes, ensuring that your operations function normally even during periods of heavy demand.\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>If you need support or have questions, kindly use our online chat window \u003Ca href=\"https:\u002F\u002Fwpswings.com\u002Fcontact-us\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=contact-us\" rel=\"nofollow ugc\">\u003Cstrong>here\u003C\u002Fstrong>\u003C\u002Fa> and discover all types of  \u003Ca href=\"https:\u002F\u002Fwpswings.com\u002Fwoocommerce-plugins\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=woocommerce-plugins\" rel=\"nofollow ugc\">\u003Cstrong>WooCommerce Extensions\u003C\u002Fstrong>\u003C\u002Fa> for your eCommerce store.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>Get Huge Discount offers – \u003Ca href=\"https:\u002F\u002Fwpswings.com\u002Foffers\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=offers\" rel=\"nofollow ugc\">\u003Cstrong>Get More Offers\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>If our documentation doesn’t contain the solution to your problem, you can visit the \u003Ca href=\"https:\u002F\u002Fforums.wpswings.com\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=forum\" rel=\"nofollow ugc\">\u003Cstrong>WP Swings Forums Community\u003C\u002Fstrong>\u003C\u002Fa> or \u003Ca href=\"https:\u002F\u002Fwpswings.com\u002Fsubmit-query\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=query\" rel=\"nofollow ugc\">\u003Cstrong>Generate a ticket\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Create and Revamp your eCommerce store with \u003Ca href=\"https:\u002F\u002Fwpswings.com\u002Fwoocommerce-services\u002F?utm_source=zendesk-org-page&utm_medium=referral&utm_campaign=woocommerce-service\" rel=\"nofollow ugc\">\u003Cstrong>WooCommerce Services\u003C\u002Fstrong>\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Manage Customer Support Tickets and Orders with Zendesk Woo Order Sync",6783,"2026-04-08T07:49:00.000Z","6.9.5","5.5.0",[92,73,93,94,95],"customer-support-ticket-system","integration","order-sync","zendesk","https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fmwb-zendesk-woo-order-sync\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fmwb-zendesk-woo-order-sync.2.2.2.zip",{"slug":99,"name":100,"version":101,"author":102,"author_profile":103,"description":104,"short_description":105,"active_installs":55,"downloaded":106,"rating":107,"num_ratings":30,"last_updated":108,"tested_up_to":109,"requires_at_least":110,"requires_php":71,"tags":111,"homepage":114,"download_link":115,"security_score":116,"vuln_count":117,"unpatched_count":30,"last_vuln_date":118,"fetched_at":25},"codebard-help-desk","CodeBard Help Desk","1.1.2","CodeBard","https:\u002F\u002Fprofiles.wordpress.org\u002Fcodebard\u002F","\u003Cp>Provide professional support to users in your own language with CodeBard Help Desk. \u003C\u002Fp>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fhelp-desk-demo.codebard.com\" rel=\"nofollow ugc\">Check out the Live Demo here\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Its professional features include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Users\u003C\u002Fli>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Unlimited Departments\u003C\u002Fli>\n\u003Cli>Multi Language\u003C\u002Fli>\n\u003Cli>Easy Language translation from WP admin\u003C\u002Fli>\n\u003Cli>English, Spanish (Intl.), Indian (Hindu) languages included\u003C\u002Fli>\n\u003Cli>Front End Tickets\u003C\u002Fli>\n\u003Cli>Front End Interface for Users\u003C\u002Fli>\n\u003Cli>Front End Interface for Support Admins and Agents\u003C\u002Fli>\n\u003Cli>Easy to Use\u003C\u002Fli>\n\u003Cli>Private Tickets\u003C\u002Fli>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Ticket and Reply Attachments\u003C\u002Fli>\n\u003Cli>Support Admins, Support Agents with separate permissions\u003C\u002Fli>\n\u003Cli>Easy ticket management\u003C\u002Fli>\n\u003Cli>Responsive\u003C\u002Fli>\n\u003Cli>Extensible\u003C\u002Fli>\n\u003Cli>Compatible with all Themes and Plugins\u003C\u002Fli>\n\u003Cli>Adapts to visuals of any Theme\u003C\u002Fli>\n\u003Cli>Hooks and Filters\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>In the \u003Ca href=\"http:\u002F\u002Fhelp-desk-demo.codebard.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>, try changing the theme from Theme Switcher widget on the right column to see how CodeBard Help Desk adapts to different themes!\u003C\u002Fp>\n\u003Cp>Use Language admin to easily translate your plugin into your own language or change your own language’s translation. New language packs will be upcoming! If you would like to contribute a translation for your own language, \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcb_p3_en-US.zip\" rel=\"nofollow ugc\">download this sample language file\u003C\u002Fa> to translate and then contact us from our \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcontact\" rel=\"nofollow ugc\">contact page\u003C\u002Fa> to get credited.\u003C\u002Fp>\n\u003Cp>Quickstart Guide is \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-for-wordpress-quickstart-guide\" rel=\"nofollow ugc\">here\u003C\u002Fa> and detailed manual is \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-for-wordpress-manual\" rel=\"nofollow ugc\">here\u003C\u002Fa>. All settings in your Plugin admin has detailed and easy to understand descriptions.\u003C\u002Fp>\n\u003Cp>\nFree support is available through Plugin forum, and Premium support is available through \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fsupport\" rel=\"nofollow ugc\">CodeBard site\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>If you have a WooCommerce store, get the \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-woocommerce-integration\" rel=\"nofollow ugc\">WooCommerce Integration Addon\u003C\u002Fa> to power up your Help Desk and provide professional support to your store’s customers easily:\u003C\u002Fp>\n\u003Cp>Remember to follow us on Twitter (@codebardcom) or join our Newsletter by your Quickstart Wizard to hear about new features, announcements and goodies!\u003C\u002Fp>\n","Multi Language Professional Support Ticket System with Unlimited Users, Unlimited Tickets, Unlimited Departments, Agents and many features",5851,60,"2024-11-29T03:07:00.000Z","6.7.5","4.0",[73,112,113,19,20],"support-system","support-ticket-system","https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-for-wordpress\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fcodebard-help-desk.1.1.2.zip",49,3,"2025-02-14 00:00:00",{"slug":120,"name":121,"version":38,"author":120,"author_profile":122,"description":123,"short_description":124,"active_installs":11,"downloaded":125,"rating":11,"num_ratings":11,"last_updated":126,"tested_up_to":127,"requires_at_least":128,"requires_php":71,"tags":129,"homepage":131,"download_link":132,"security_score":133,"vuln_count":134,"unpatched_count":134,"last_vuln_date":135,"fetched_at":25},"helpdeskwp","Help Desk WP","https:\u002F\u002Fprofiles.wordpress.org\u002Fhelpdeskwp\u002F","\u003Cp>Help Desk and customer support.\u003C\u002Fp>\n\u003Cp>In order to set up the Help Desk WP on your website please follow the steps below. First off you need to create a new page as your support portal page and then there is a shortcode that you should put on the page.\u003C\u002Fp>\n\u003Cp>[helpdesk_support_portal]\u003C\u002Fp>\n\u003Cp>The above shortcode will render the content of the helpdesk on your page. Another thing you should do is set your page as the support portal page in Help Desk WP settings.\u003C\u002Fp>\n\u003Cp>In order to set that page navigate to WordPress -> Help Desk WP and at the top of the page open up the settings and then in the Portal Page tab you can select your page and save it.\u003C\u002Fp>\n\u003Cp>Your support system is ready now. Your customers can open that page and submit their tickets.\u003C\u002Fp>\n\u003Cp>The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer them.\u003C\u002Fp>\n\u003Cp>Watch the following video for more information.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FMqKqwe0fgqA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Sorting And Filtering\u003C\u002Fli>\n\u003Cli>Custom Category\u003C\u002Fli>\n\u003Cli>Custom Type\u003C\u002Fli>\n\u003Cli>Custom Priority\u003C\u002Fli>\n\u003Cli>Custom Status\u003C\u002Fli>\n\u003Cli>Email Notification\u003C\u002Fli>\n\u003Cli>Customers Dashboard\u003C\u002Fli>\n\u003Cli>Documentations\u003C\u002Fli>\n\u003C\u002Ful>\n","Help Desk and customer support.",1271,"2022-01-30T19:48:00.000Z","5.9.13","5.2",[18,49,130,74,20],"support","https:\u002F\u002Fhelpdeskwp.github.io\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhelpdeskwp.zip",63,1,"2023-04-19 00:00:00",{"attackSurface":137,"codeSignals":179,"taintFlows":206,"riskAssessment":234,"analyzedAt":243},{"hooks":138,"ajaxHandlers":163,"restRoutes":164,"shortcodes":177,"cronEvents":178,"entryPointCount":30,"unprotectedCount":30},[139,145,150,155,159],{"type":140,"name":141,"callback":142,"file":143,"line":144},"action","rest_api_init","register_rest_routes","includes\\class-wpbuddy-rest-api.php",39,{"type":140,"name":146,"callback":147,"file":148,"line":149},"admin_init","register_admin_settings","wpbuddy.php",103,{"type":140,"name":151,"callback":152,"priority":153,"file":148,"line":154},"admin_menu","create_admin_menu",999,104,{"type":140,"name":156,"callback":157,"file":148,"line":158},"admin_footer","render_admin_footer",105,{"type":140,"name":160,"callback":161,"file":148,"line":162},"admin_enqueue_scripts","enqueue_admin_scripts",106,[],[165,172],{"namespace":166,"route":167,"methods":168,"callback":170,"permissionCallback":24,"file":143,"line":171},"wpbuddy\u002Fv1","\u002Fcreate-ticket",[169],"POST","create_ticket_cb",48,{"namespace":166,"route":173,"methods":174,"callback":175,"permissionCallback":24,"file":143,"line":176},"\u002Fvalidate-license",[169],"validate_license_cb",58,[],[],{"dangerousFunctions":180,"sqlUsage":181,"outputEscaping":183,"fileOperations":134,"externalRequests":117,"nonceChecks":134,"capabilityChecks":30,"bundledLibraries":205},[],{"prepared":11,"raw":11,"locations":182},[],{"escaped":184,"rawEcho":185,"locations":186},19,9,[187,191,192,193,194,196,198,200,203],{"file":188,"line":189,"context":190},"includes\\admin\\views\\html-admin-navigation.php",4,"raw output",{"file":188,"line":185,"context":190},{"file":188,"line":185,"context":190},{"file":188,"line":55,"context":190},{"file":188,"line":195,"context":190},11,{"file":197,"line":195,"context":190},"includes\\admin\\views\\html-admin-tab-news.php",{"file":197,"line":199,"context":190},15,{"file":201,"line":202,"context":190},"includes\\admin\\views\\html-faqs.php",12,{"file":204,"line":199,"context":190},"includes\\admin\\views\\html-news-item.php",[],[207,226],{"entryPoint":208,"graph":209,"unsanitizedCount":11,"severity":225},"create_ticket_cb (includes\\class-wpbuddy-rest-api.php:72)",{"nodes":210,"edges":222},[211,216],{"id":212,"type":213,"label":214,"file":143,"line":215},"n0","source","$_FILES",112,{"id":217,"type":218,"label":219,"file":143,"line":220,"wp_function":221},"n1","sink","file_get_contents() [SSRF\u002FLFI]",135,"file_get_contents",[223],{"from":212,"to":217,"sanitized":224},true,"low",{"entryPoint":227,"graph":228,"unsanitizedCount":11,"severity":225},"\u003Cclass-wpbuddy-rest-api> (includes\\class-wpbuddy-rest-api.php:0)",{"nodes":229,"edges":232},[230,231],{"id":212,"type":213,"label":214,"file":143,"line":215},{"id":217,"type":218,"label":219,"file":143,"line":220,"wp_function":221},[233],{"from":212,"to":217,"sanitized":224},{"summary":235,"deductions":236},"The \"wpbuddy\" plugin v1.0.5 exhibits a mixed security posture. On the positive side, the plugin demonstrates good practices by not utilizing dangerous functions, exclusively employing prepared statements for SQL queries, and properly escaping a significant portion of its output. The absence of known CVEs and vulnerabilities in its history is a strong indicator of diligent security development. Furthermore, the plugin avoids bundled libraries, which can often be a source of outdated and vulnerable code.\n\nHowever, there are significant concerns regarding the plugin's attack surface. All identified entry points, specifically two REST API routes, lack proper permission callbacks. This means that any user, regardless of their role or privileges, could potentially interact with these routes. While the taint analysis did not reveal any critical or high-severity unsanitized flows, the lack of authentication on these REST API endpoints presents a substantial risk. Without proper checks, malicious actors could exploit these routes for various purposes, depending on their functionality.\n\nIn conclusion, while \"wpbuddy\" v1.0.5 has several security strengths, the unprotected REST API routes are a critical weakness. This lack of access control is a severe security oversight that significantly elevates the risk associated with this plugin. Addressing these unprotected entry points should be the immediate priority for improving the plugin's security.",[237,239,241],{"reason":238,"points":55},"REST API routes without permission callbacks",{"reason":240,"points":55},"Total entry points without auth checks",{"reason":242,"points":117},"Unescaped output detected","2026-03-17T07:02:48.172Z",{"wat":245,"direct":258},{"assetPaths":246,"generatorPatterns":251,"scriptPaths":252,"versionParams":253},[247,248,249,250],"\u002Fwp-content\u002Fplugins\u002Fwpbuddy\u002Fassets\u002Fsrc\u002Fwpbuddy-admin.css","\u002Fwp-content\u002Fplugins\u002Fwpbuddy\u002Fassets\u002Fsrc\u002Fwpbuddy-admin.js","\u002Fwp-content\u002Fplugins\u002Fwpbuddy\u002Fassets\u002Fdist\u002Fwpbuddy-admin.min.css","\u002Fwp-content\u002Fplugins\u002Fwpbuddy\u002Fassets\u002Fdist\u002Fwpbuddy-admin.min.js",[],[248,250],[254,255,256,257],"wpbuddy\u002Fassets\u002Fsrc\u002Fwpbuddy-admin.css?ver=","wpbuddy\u002Fassets\u002Fsrc\u002Fwpbuddy-admin.js?ver=","wpbuddy\u002Fassets\u002Fdist\u002Fwpbuddy-admin.min.css?ver=","wpbuddy\u002Fassets\u002Fdist\u002Fwpbuddy-admin.min.js?ver=",{"cssClasses":259,"htmlComments":260,"htmlAttributes":261,"restEndpoints":262,"jsGlobals":264,"shortcodeOutput":266},[4],[],[],[263],"\u002Fwp-json\u002Fwpbuddy\u002F",[265],"WPBuddy",[],{"error":224,"url":268,"statusCode":269,"statusMessage":270,"message":270},"http:\u002F\u002Flocalhost\u002Fapi\u002Fplugins\u002Fwpbuddy\u002Fbundle",404,"no bundle for this plugin yet",{"slug":4,"current_version":6,"total_versions":272,"versions":273},7,[274,280,287,294,301,308,315],{"version":6,"download_url":22,"svn_tag_url":275,"released_at":24,"has_diff":276,"diff_files_changed":277,"diff_lines":24,"trac_diff_url":278,"vulnerabilities":279,"is_current":224},"https:\u002F\u002Fplugins.svn.wordpress.org\u002Fwpbuddy\u002Ftags\u002F1.0.6\u002F",false,[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fwpbuddy%2Ftags%2F1.0.5&new_path=%2Fwpbuddy%2Ftags%2F1.0.6",[],{"version":281,"download_url":282,"svn_tag_url":283,"released_at":24,"has_diff":276,"diff_files_changed":284,"diff_lines":24,"trac_diff_url":285,"vulnerabilities":286,"is_current":276},"1.0.5","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwpbuddy.1.0.5.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fwpbuddy\u002Ftags\u002F1.0.5\u002F",[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fwpbuddy%2Ftags%2F1.0.4&new_path=%2Fwpbuddy%2Ftags%2F1.0.5",[],{"version":288,"download_url":289,"svn_tag_url":290,"released_at":24,"has_diff":276,"diff_files_changed":291,"diff_lines":24,"trac_diff_url":292,"vulnerabilities":293,"is_current":276},"1.0.4","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwpbuddy.1.0.4.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fwpbuddy\u002Ftags\u002F1.0.4\u002F",[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fwpbuddy%2Ftags%2F1.0.3&new_path=%2Fwpbuddy%2Ftags%2F1.0.4",[],{"version":295,"download_url":296,"svn_tag_url":297,"released_at":24,"has_diff":276,"diff_files_changed":298,"diff_lines":24,"trac_diff_url":299,"vulnerabilities":300,"is_current":276},"1.0.3","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwpbuddy.1.0.3.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fwpbuddy\u002Ftags\u002F1.0.3\u002F",[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fwpbuddy%2Ftags%2F1.0.2&new_path=%2Fwpbuddy%2Ftags%2F1.0.3",[],{"version":302,"download_url":303,"svn_tag_url":304,"released_at":24,"has_diff":276,"diff_files_changed":305,"diff_lines":24,"trac_diff_url":306,"vulnerabilities":307,"is_current":276},"1.0.2","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwpbuddy.1.0.2.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fwpbuddy\u002Ftags\u002F1.0.2\u002F",[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fwpbuddy%2Ftags%2F1.0.1&new_path=%2Fwpbuddy%2Ftags%2F1.0.2",[],{"version":309,"download_url":310,"svn_tag_url":311,"released_at":24,"has_diff":276,"diff_files_changed":312,"diff_lines":24,"trac_diff_url":313,"vulnerabilities":314,"is_current":276},"1.0.1","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwpbuddy.1.0.1.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fwpbuddy\u002Ftags\u002F1.0.1\u002F",[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fwpbuddy%2Ftags%2F1.0&new_path=%2Fwpbuddy%2Ftags%2F1.0.1",[],{"version":316,"download_url":317,"svn_tag_url":318,"released_at":24,"has_diff":276,"diff_files_changed":319,"diff_lines":24,"trac_diff_url":24,"vulnerabilities":320,"is_current":276},"1.0","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwpbuddy.1.0.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fwpbuddy\u002Ftags\u002F1.0\u002F",[],[]]