WP Support Ticket Security & Risk Analysis

wordpress.org/plugins/wp-support-ticket

User support plugin. Registered users will be able to create/ reply support tickets. Admin can reply on the tickets from admin panel.

100 active installs v3.4.7 PHP + WP 2.0.2+ Updated Jul 10, 2023
replysupportsupport-ticketuser-supportwordpress-support
85
A · Safe
CVEs total0
Unpatched0
Last CVENever
Safety Verdict

Is WP Support Ticket Safe to Use in 2026?

Generally Safe

Score 85/100

WP Support Ticket has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 2yr ago
Risk Assessment

The "wp-support-ticket" v3.4.7 plugin exhibits a generally strong security posture based on the provided static analysis. The absence of any known CVEs and the consistently low severity of past vulnerabilities suggest a mature and well-maintained codebase regarding external security threats. The plugin also demonstrates good internal security practices by exclusively using prepared statements for all SQL queries and including nonce checks and capability checks on entry points. There are no identified critical or high-severity issues from taint analysis, and the attack surface, while present with 5 shortcodes, appears to be protected as no unprotected entry points were found.

Key Concerns

  • Low output escaping (30%)
  • Bundled outdated jQuery v1.11.0
Vulnerabilities
None known

WP Support Ticket Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Code Analysis
Analyzed Mar 16, 2026

WP Support Ticket Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
25 prepared
Unescaped Output
48
21 escaped
Nonce Checks
6
Capability Checks
3
File Operations
0
External Requests
0
Bundled Libraries
1

Bundled Libraries

jQuery1.11.0

SQL Query Safety

100% prepared25 total queries

Output Escaping

30% escaped69 total outputs
Data Flows
All sanitized

Data Flow Analysis

4 flows
new_support_reply_noti_clean (includes\class-notification.php:67)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface

WP Support Ticket Attack Surface

Entry Points5
Unprotected0

Shortcodes 5

[create_support] support-shortcodes.php:7
[ticket_details] support-shortcodes.php:49
[ticket_list] support-shortcodes.php:50
[ticket] support-shortcodes.php:51
[ticket_search] support-shortcodes.php:52
WordPress Hooks 30
actionadmin_noticesincludes\class-notification.php:4
actionwp_headincludes\class-notification.php:5
actioninitincludes\class-notification.php:6
actionadmin_initincludes\class-notification.php:7
filterwp_handle_upload_prefilterincludes\class-reply.php:196
filterwp_handle_upload_prefilterincludes\class-reply.php:299
actionwp_enqueue_scriptsincludes\class-scripts.php:5
actionadmin_enqueue_scriptsincludes\class-scripts.php:6
actionadmin_menuincludes\class-settings.php:5
actionadmin_initincludes\class-settings.php:6
actioninitincludes\class-support-data.php:5
actionadd_meta_boxesincludes\class-ticket-meta.php:6
actionadd_meta_boxesincludes\class-ticket-meta.php:7
actionadd_meta_boxesincludes\class-ticket-meta.php:8
actionadd_meta_boxesincludes\class-ticket-meta.php:9
actionsave_postincludes\class-ticket-meta.php:10
filterwp_handle_upload_prefilterincludes\class-ticket-meta.php:139
filtermanage_edit-ticket_columnsincludes\class-ticket.php:5
actionmanage_ticket_posts_custom_columnincludes\class-ticket.php:6
filtermanage_edit-ticket_sortable_columnsincludes\class-ticket.php:7
actionpre_get_postsincludes\class-ticket.php:8
actioninitincludes\class-ticket.php:9
actionpost_edit_form_tagsupport.php:103
actionplugins_loadedsupport.php:104
actiontemplate_redirectsupport.php:105
actionload-post.phpsupport.php:108
actionload-post-new.phpsupport.php:109
actioninitsupport.php:114
actioninitsupport.php:115
filterquery_varssupport.php:116
Maintenance & Trust

WP Support Ticket Maintenance & Trust

Maintenance Signals

WordPress version tested6.2.9
Last updatedJul 10, 2023
PHP min version
Downloads13K

Community Trust

Rating74/100
Number of ratings6
Active installs100
Developer Profile

WP Support Ticket Developer Profile

aviplugins.com

9 plugins · 8K total installs

62
trust score
Avg Security Score
76/100
Avg Patch Time
617 days
View full developer profile
Detection Fingerprints

How We Detect WP Support Ticket

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/wp-support-ticket/assets/style-support-admin.css/wp-content/plugins/wp-support-ticket/assets/style-support.css/wp-content/plugins/wp-support-ticket/js/ap.cookie.js/wp-content/plugins/wp-support-ticket/js/ap-tabs.js/wp-content/plugins/wp-support-ticket/js/jquery.validate.min.js/wp-content/plugins/wp-support-ticket/js/additional-methods.js
Script Paths
wp-support-ticket/assets/style-support-admin.csswp-support-ticket/js/ap.cookie.jswp-support-ticket/js/ap-tabs.jswp-support-ticket/assets/style-support.csswp-support-ticket/js/jquery.validate.min.jswp-support-ticket/js/additional-methods.js

HTML / DOM Fingerprints

CSS Classes
support-notice-clear
HTML Comments
||||| <(`0_0`)> () (afo) () ()-() admin
Data Attributes
name="support_ticket_form"name="reply_ticket_form"
JS Globals
tinyMCEwp_support_ticket_dataap_cookieap_tabsjQuery
Shortcode Output
[support_ticket][support_ticket_display][support_ticket_form][support_ticket_reply_form]
FAQ

Frequently Asked Questions about WP Support Ticket