ilGhera Support System for WooCommerce Security & Risk Analysis

wordpress.org/plugins/wc-support-system

Give support to your WooComerce customers with this fast and easy to use ticket system.

80 active installs v1.2.10 PHP + WP 5.0+ Updated Feb 10, 2026
orderssupportthreadticketwoocommerce
93
A · Safe
CVEs total3
Unpatched0
Last CVEJan 5, 2026
Safety Verdict

Is ilGhera Support System for WooCommerce Safe to Use in 2026?

Generally Safe

Score 93/100

ilGhera Support System for WooCommerce has a strong security track record. Known vulnerabilities have been patched promptly.

3 known CVEsLast CVE: Jan 5, 2026Updated 1mo ago
Risk Assessment

The wc-support-system plugin v1.2.10 presents a mixed security posture. While it demonstrates good practices such as a high percentage of prepared SQL statements and a significant number of nonce and capability checks, there are notable areas of concern. The presence of 2 AJAX handlers without authentication checks and 2 taint flows with unsanitized paths indicate potential vulnerabilities that could be exploited by attackers. The plugin's vulnerability history, with 3 known CVEs including high and medium severity issues like Missing Authorization and SQL Injection, further reinforces these concerns. Although there are currently no unpatched CVEs, the recurring nature of these vulnerability types suggests a pattern that warrants attention. Overall, while the plugin incorporates some security measures, the identified entry points lacking authentication and the historical vulnerability trends necessitate a cautious approach to its deployment.

Key Concerns

  • AJAX handlers without auth checks
  • Taint flows with unsanitized paths (High severity)
  • Historical high severity vulnerabilities (SQLi, Missing Auth)
  • Output escaping is not fully proper (64%)
Vulnerabilities
3

ilGhera Support System for WooCommerce Security Vulnerabilities

CVEs by Year

2 CVEs in 2023
2023
1 CVE in 2026
2026
Patched Has unpatched

Severity Breakdown

High
2
Medium
1

3 total CVEs

CVE-2025-14034medium · 5.3Missing Authorization

ilGhera Support System for WooCommerce <= 1.2.6 - Missing Authorization to Authenticated (Subscriber+) Arbitrary Ticket Deletion

Jan 5, 2026 Patched in 1.2.7 (1d)
CVE-2023-41686high · 7.3Missing Authorization

Woocommerce Support System <= 1.2.2 - Missing Authorization

Sep 4, 2023 Patched in 1.2.3 (255d)
CVE-2023-41685high · 7.2Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')

Woocommerce Support System <= 1.2.1 - Authenticated (Administrator+) SQL Injection via 'orderby'

Sep 4, 2023 Patched in 1.2.2 (255d)
Code Analysis
Analyzed Mar 16, 2026

ilGhera Support System for WooCommerce Code Analysis

Dangerous Functions
0
Raw SQL Queries
3
16 prepared
Unescaped Output
80
142 escaped
Nonce Checks
17
Capability Checks
17
File Operations
0
External Requests
0
Bundled Libraries
1

Bundled Libraries

jQuery

SQL Query Safety

84% prepared19 total queries

Output Escaping

64% escaped222 total outputs
Data Flows
2 unsanitized

Data Flow Analysis

6 flows2 with unsanitized paths
get_ticket_content_callback (includes\class-wc-support-system.php:930)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface
2 unprotected

ilGhera Support System for WooCommerce Attack Surface

Entry Points10
Unprotected2

AJAX Handlers 9

authwp_ajax_delete-ticketincludes\class-wc-support-system.php:66
authwp_ajax_delete-threadincludes\class-wc-support-system.php:67
authwp_ajax_change-ticket-statusincludes\class-wc-support-system.php:68
authwp_ajax_get_ticket_contentincludes\class-wc-support-system.php:69
noprivwp_ajax_get_ticket_contentincludes\class-wc-support-system.php:70
authwp_ajax_product-select-warningincludes\class-wc-support-system.php:71
noprivwp_ajax_product-select-warningincludes\class-wc-support-system.php:72
authwp_ajax_update-additional-recipientsincludes\class-wc-support-system.php:73
noprivwp_ajax_update-additional-recipientsincludes\class-wc-support-system.php:74

Shortcodes 1

[support-tickets-table] includes\class-wc-support-system.php:78
WordPress Hooks 29
actionwss_cron_tickets_actionincludes\class-wc-support-system.php:46
actionadmin_initincludes\class-wc-support-system.php:48
actionadmin_initincludes\class-wc-support-system.php:49
actionadmin_menuincludes\class-wc-support-system.php:50
actionadmin_enqueue_scriptsincludes\class-wc-support-system.php:52
actionwp_enqueue_scriptsincludes\class-wc-support-system.php:54
actionadmin_footerincludes\class-wc-support-system.php:56
actionadmin_footerincludes\class-wc-support-system.php:57
actionadmin_footerincludes\class-wc-support-system.php:58
actionadmin_footerincludes\class-wc-support-system.php:59
actioninitincludes\class-wc-support-system.php:61
actioninitincludes\class-wc-support-system.php:62
actioninitincludes\class-wc-support-system.php:63
actioninitincludes\class-wc-support-system.php:64
actionwp_footerincludes\class-wc-support-system.php:76
filterthe_contentincludes\class-wc-support-system.php:80
filterset-screen-optionincludes\class-wc-support-system.php:81
filterparse_queryincludes\class-wc-support-system.php:82
actionwp_footerincludes\class-wc-support-system.php:1389
actionadmin_headincludes\class-wc-support-system.php:1551
actionwp_footerincludes\class-wc-support-system.php:1553
actionadmin_initincludes\ilghera-notice\class-ilghera-notice.php:64
actionadmin_enqueue_scriptsincludes\ilghera-notice\class-ilghera-notice.php:65
actionadmin_noticesincludes\ilghera-notice\class-ilghera-notice.php:230
actionadmin_noticesincludes\ilghera-notice\class-ilghera-notice.php:240
actionadmin_noticesincludes\ilghera-notice\class-ilghera-notice.php:250
actionadmin_noticeswc-support-system.php:47
actionplugins_loadedwc-support-system.php:83
actionbefore_woocommerce_initwc-support-system.php:91

Scheduled Events 1

wss_cron_tickets_action
Maintenance & Trust

ilGhera Support System for WooCommerce Maintenance & Trust

Maintenance Signals

WordPress version tested6.9.4
Last updatedFeb 10, 2026
PHP min version
Downloads10K

Community Trust

Rating100/100
Number of ratings3
Active installs80
Developer Profile

ilGhera Support System for WooCommerce Developer Profile

ilGhera

13 plugins · 2K total installs

78
trust score
Avg Security Score
99/100
Avg Patch Time
150 days
View full developer profile
Detection Fingerprints

How We Detect ilGhera Support System for WooCommerce

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/wc-support-system/assets/css/backend.css/wp-content/plugins/wc-support-system/assets/css/frontend.css/wp-content/plugins/wc-support-system/assets/js/backend.js/wp-content/plugins/wc-support-system/assets/js/frontend.js
Script Paths
/wp-content/plugins/wc-support-system/assets/js/backend.js/wp-content/plugins/wc-support-system/assets/js/frontend.js
Version Parameters
wc-support-system/assets/css/backend.css?ver=wc-support-system/assets/css/frontend.css?ver=wc-support-system/assets/js/backend.js?ver=wc-support-system/assets/js/frontend.js?ver=

HTML / DOM Fingerprints

CSS Classes
wss-ticket-itemwss-ticket-listwss-ticket-contentwss-ticket-headerwss-ticket-bodywss-ticket-footerwss-new-ticket-formwss-thread-item+22 more
Data Attributes
data-ticket-iddata-thread-id
JS Globals
wss_datawss_ajax_object
Shortcode Output
[support-tickets-table]
FAQ

Frequently Asked Questions about ilGhera Support System for WooCommerce