[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f6UXUiKvUsQFDQrVmKj_DQSYTEJ3DYGVijz6JiA-x0sY":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":24,"download_link":25,"security_score":26,"vuln_count":27,"unpatched_count":27,"last_vuln_date":28,"fetched_at":29,"vulnerabilities":30,"developer":31,"crawl_stats":28,"alternatives":39,"analysis":148,"fingerprints":273},"ticket-press","TicketPress","1.4.1","Abiral Neupane","https:\u002F\u002Fprofiles.wordpress.org\u002Fabiralneupane\u002F","\u003Cp>This plugin adds to WordPress the features of a complete ticket system. This allows users to submit tickets to report problems or get support on whatever they want. This plugin is so light that it will give a negligible weight for the site.\u003C\u002Fp>\n\u003Cp>The plugin works based on two shortcodes:\u003C\u002Fp>\n\u003Cp>[my_tickets] -> For listing all tickets\u003Cbr \u002F>\n[new_ticket] -> For opening new ticket\u003C\u002Fp>\n\u003Cp>This plugin, after the installation does every setup, including creating of two pages for my tickets and new tickets in the site. Along with this, you will be presented with ready-made styling for the form.\u003Cbr \u002F>\nSo, with this feature, you can easily startup a support system, just by activating the plugin.\u003C\u002Fp>\n\u003Cp>Note: By default the scope isn’t created. You need to create one from Tickets > Scope Menu\u003C\u002Fp>\n","Easy to use & customize Customer Support System in WordPress! You are just a one click away to embed this system",10,2068,100,3,"2015-12-22T15:57:00.000Z","4.3.34","3.5","",[20,21,4,22,23],"support","ticket","ticket-system","ticketpress","http:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsupport-press","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fticket-press.1.4.1.zip",85,0,null,"2026-03-15T15:16:48.613Z",[],{"slug":32,"display_name":7,"profile_url":8,"plugin_count":33,"total_installs":34,"avg_security_score":35,"avg_patch_time_days":36,"trust_score":37,"computed_at":38},"abiralneupane",5,1040,88,30,86,"2026-04-04T17:25:24.439Z",[40,63,87,108,127],{"slug":41,"name":42,"version":43,"author":44,"author_profile":45,"description":46,"short_description":47,"active_installs":48,"downloaded":49,"rating":50,"num_ratings":51,"last_updated":52,"tested_up_to":53,"requires_at_least":54,"requires_php":18,"tags":55,"homepage":59,"download_link":60,"security_score":35,"vuln_count":61,"unpatched_count":27,"last_vuln_date":62,"fetched_at":29},"awesome-support","Awesome Support – WordPress HelpDesk & Support Plugin","6.3.7","awesomesupport","https:\u002F\u002Fprofiles.wordpress.org\u002Fawesomesupport\u002F","\u003Cp>\u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.\u003C\u002Fp>\n\u003Cp>And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.\u003C\u002Fp>\n\u003Cp>Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk!  You can also go hands-on with the \u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa> or scroll down to the bottom of this page for screen shots.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Product Tour\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F-SV-IUD6WvI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>For premium one-on-one support or pre-sales questions please visit the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">official site\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>What does it do?\u003C\u002Fh3>\n\u003Cp>Check out the user-friendly features of this awesome plugin:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Ticketing\u003C\u002Fstrong>: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Import\u003C\u002Fstrong>: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk\u003C\u002Fli>\n\u003Cli>\u003Cstrong>E-mail notifications\u003C\u002Fstrong>: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Restricted access\u003C\u002Fstrong>: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>File upload\u003C\u002Fstrong>: you control when files can be uploaded, how many files, and how large they are\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple products\u003C\u002Fstrong>: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple departments\u003C\u002Fstrong>: provide support for multiple departments\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom fields\u003C\u002Fstrong>: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Terms & conditions\u003C\u002Fstrong>: ask users to agree to your your terms and conditions before they open a ticket\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Old tickets\u003C\u002Fstrong>: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tickets waiting on you\u003C\u002Fstrong>: Quickly see all tickets still waiting for a reply\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Collaboration\u003C\u002Fstrong>: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sorting And Filtering\u003C\u002Fstrong>: includes an amazing flexible sorting, filtering and tagging system for your tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Security\u003C\u002Fstrong>: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tracking\u003C\u002Fstrong>: easily track where a ticket originated (support form, email, facebook, phone call etc.)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Prioritize your way\u003C\u002Fstrong>: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Time Tracking\u003C\u002Fstrong>: basic time tracking is included!  Admins can even adjust time and all time changes are logged directly in the ticket.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Labels\u003C\u002Fstrong>: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WordPress UI\u003C\u002Fstrong>: Uses the familiar WordPress administration user interface so there is almost no learning curve!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>REST API\u003C\u002Fstrong>: We love it when developers use our products.  The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GDPR READY\u003C\u002Fstrong>: Our registration screen can be easily configured to show GDPR related information\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GUTENBERG AWARE\u003C\u002Fstrong>: Compatible with the new WordPress editor known as Gutenberg\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WOOCOMMERCE INTEGRATION\u003C\u002Fstrong>: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Fawesome-support-features\u002F\" rel=\"nofollow ugc\">View the full list of features on our website\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">getawesomesupport.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Femail-support\u002F\" rel=\"nofollow ugc\">E-Mail Piping\u003C\u002Fa> – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-fields\u002F\" rel=\"nofollow ugc\">Custom Fields\u003C\u002Fa> – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpaid-support-woocommerce\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – charge users for using your support services.  Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – this is a must-have bridge between your WooCommerce store and Awesome Support\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fproductivity\u002F\" rel=\"nofollow ugc\">Powerpack\u003C\u002Fa> – Adds 30+ powerful additional functions to Awesome Support. Merge\u002Fsplit\u002Flock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Responses\u003C\u002Fa> – preconfigure replies to common questions, and access them in one click when replying to a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fgravity-forms\u002F\" rel=\"nofollow ugc\">Gravity Forms\u003C\u002Fa> – create custom ticket forms with this very popular WordPress forms builder\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-notes\u002F\" rel=\"nofollow ugc\">Private Notes\u003C\u002Fa> – insert notes into tickets that only agents and admins can view\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQs\u003C\u002Fa> – Powerful FAQ management make your agents more productive\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fnotifications\u002F\" rel=\"nofollow ugc\">Notifications\u003C\u002Fa> – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-status\u002F\" rel=\"nofollow ugc\">Custom Status and Labels\u003C\u002Fa> – create unlimited custom labels that give you new levels of organization for your tickets\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fadvanced-reports-statistics\u002F\" rel=\"nofollow ugc\">Advanced Reports and Statistics\u003C\u002Fa> – create hundreds of custom charts and tables from a base of 6 core reports\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-report-widgets\u002F\" rel=\"nofollow ugc\">Admin Report Widgets\u003C\u002Fa> – More than a dozen customizable widgets with key statistics on your WordPress dashboard!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ftime-tracking-invoicing\u002F\" rel=\"nofollow ugc\">Advanced Time Tracking\u003C\u002Fa> – Track and record time down to the reply level using automatic or manual timers.  Export data for invoicing.  View critical time and billing reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fauto-close\u002F\" rel=\"nofollow ugc\">Auto Close\u003C\u002Fa> – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Conduct suveys to see how your agents are performing.  Extremely customizable with multiple survey types and methods!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpublic-tickets\u002F\" rel=\"nofollow ugc\">Public Tickets\u003C\u002Fa> – Use your tickets to create a searchable archive of solutions.  Assign public\u002Fprivate control over tickets and replies to customers, agents!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fguest-tickets\u002F\" rel=\"nofollow ugc\">Guest Tickets\u003C\u002Fa> – Allow new users to enter their first ticket without the separate step of creating an account.  Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsmart-agent-assignment\u002F\" rel=\"nofollow ugc\">Smart Agent Assignment\u003C\u002Fa> – Have multiple agents with multiple departments and\u002For multiple products?  Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fdocumentation\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system.  Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fremote-tickets\u002F\" rel=\"nofollow ugc\">Remote Tickets\u003C\u002Fa> – Adds a pop-up ticket form to one or more remote websites.  Quickly and easily funnel tickets from all your websites to one core support site!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-facebook-chat-bot-early-release\u002F\" rel=\"nofollow ugc\">Smart Replies\u003C\u002Fa> – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fservice-level-agreements-sla\u002F\" rel=\"nofollow ugc\">Service Level Agreements\u003C\u002Fa> – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fissue-tracking\u002F\" rel=\"nofollow ugc\">Issue Tracking\u003C\u002Fa> – Easily manage multiple related tickets.  Very useful for product recalls, bug tracking, system-down situations and more. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-faq\u002F\" rel=\"nofollow ugc\">Custom FAQ\u003C\u002Fa> – Use any WordPress custom post type as your FAQ source.  Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-business-rules-engine-zapier-integration-beta\u002F\" rel=\"nofollow ugc\">Business Rules Engine With Zapier Integration\u003C\u002Fa> – Powerful rules engine for your tickets.  Automatically respond to tickets, change status, close tickets and more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcompany-profiles-shared-tickets-early-release\u002F\" rel=\"nofollow ugc\">Company Profiles\u003C\u002Fa> – Allow multiple users from the same company to manage a single pool of tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fscheduled-tickets\u002F\" rel=\"nofollow ugc\">Scheduled Tickets\u003C\u002Fa> – Create recurring tickets on daily\u002Fweekly\u002Fmonthly\u002Fannual schedules\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagent-front-end-early-release\u002F\" rel=\"nofollow ugc\">Agent Front End\u003C\u002Fa> – Allow untrusted agents to manage their tickets without access to wp-admin\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Bundles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstartup-bundle\" rel=\"nofollow ugc\">Startup Bundle\u003C\u002Fa> – A 50% discount on the 5 most common add-ons for unlimited sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstandard-bundle\" rel=\"nofollow ugc\">Standard Bundle\u003C\u002Fa> – A discount of 20%-60% on the 8 most common add-ons\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprofessional-bundle\" rel=\"nofollow ugc\">Professional Bundle\u003C\u002Fa> – A discount of 45%-70% on the add-ons most useful for e-commerce sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fenterprise-bundled\" rel=\"nofollow ugc\">Enterprise Bundle\u003C\u002Fa> – A discount of 50%-70% on the most common add-ons used in larger businesses.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagency-bundle\" rel=\"nofollow ugc\">Agency Bundle\u003C\u002Fa> – A discount of 55%-80% on a bundle of almost all our add-ons.  You get an even bigger discount if you purchase this package without the option for technical support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Roadmap\u003C\u002Fh3>\n\u003Cp>Want to know what’s next for Awesome Support? \u003Ca href=\"https:\u002F\u002Ftrello.com\u002Fb\u002FpHYdtkHc\" rel=\"nofollow ugc\">Check out the roadmap\u003C\u002Fa>. You can also vote for the ideas you like best!\u003C\u002Fp>\n\u003Ch3>Add-Ons\u003C\u002Fh3>\n\u003Cp>Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002F\" rel=\"nofollow ugc\">Check out our add-ons page\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>Team\u003C\u002Fh3>\n\u003Cp>Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Fteam\u002F\" rel=\"nofollow ugc\">team page\u003C\u002Fa>. Many thanks to them all!\u003C\u002Fp>\n\u003Cp>Our key core developers on the Awesome Support Development Team in 2018 include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ante Laca\u003C\u002Fli>\n\u003Cli>Muhammad Tahir Nazir\u003C\u002Fli>\n\u003Cli>Nigel Bahadur\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With contributions from customers such as:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Rolly Bueno\u003C\u002Fli>\n\u003Cli>Naveen Giri\u003C\u002Fli>\n\u003Cli>Nathan Moinvaziri\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Translators\u003C\u002Fh3>\n\u003Cp>Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017\u002F2021:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Miquel Martínez – Catalan\u003C\u002Fli>\n\u003Cli>Samer Haddad – Arabic\u003C\u002Fli>\n\u003Cli>Paul Hecko – Portuguese\u003C\u002Fli>\n\u003Cli>Thiago Rocon Kuwabara – Portuguese\u003C\u002Fli>\n\u003Cli>Denison Carlos – Portuguese (Brazil)\u003C\u002Fli>\n\u003Cli>Davey Hurkmans – Dutch\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity.  On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project!\u003Cbr \u002F>\n\u003Ca href=\"http:\u002F\u002Fcoderisk.com\u002Fwp\u002Fplugin\u002Fawesome-support\u002FRIPS-vo8pzWBS4X\" rel=\"nofollow ugc\">\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Related Companies Disclosure\u003C\u002Fstrong>\u003Cbr \u002F>\nAwesome Support now manages the newly released \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsimplepress\u002F\" rel=\"ugc\">Simple-Press Forums Plugin\u003C\u002Fa> as well.\u003C\u002Fp>\n","The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.",7000,530891,70,194,"2026-01-09T03:27:00.000Z","6.8.5","4.0",[56,20,57,22,58],"helpdesk","support-ticket","tickets","https:\u002F\u002Fgetawesomesupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fawesome-support.6.3.7.zip",24,"2026-01-15 15:56:56",{"slug":64,"name":65,"version":66,"author":67,"author_profile":68,"description":69,"short_description":70,"active_installs":71,"downloaded":72,"rating":13,"num_ratings":73,"last_updated":74,"tested_up_to":75,"requires_at_least":76,"requires_php":77,"tags":78,"homepage":82,"download_link":83,"security_score":84,"vuln_count":85,"unpatched_count":27,"last_vuln_date":86,"fetched_at":29},"majestic-support","Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin","1.1.2","Majestic Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fahmadmj\u002F","\u003Cp>Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers’ support experience. This plugin generates and manages support tickets online, offering innovative features such as email piping, unlimited agents, customizable reply responses, invoicing history, and file attachment options.\u003C\u002Fp>\n\u003Cp>👉 \u003Ca href=\"http:\u002F\u002Fdemo.majesticsupport.com\u002F\" rel=\"nofollow ugc\">View Demo\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002Fchannel\u002FUCdEoePgwPrWaxJ__eA6vLIA\" rel=\"nofollow ugc\">Watch Videos\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fsupport\u002F\" rel=\"nofollow ugc\">Support\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002F\" rel=\"nofollow ugc\">Plugin Homepage\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8zdTsKbgeYE?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>This plugin is particularly useful because customers can easily submit tickets from your website’s front end without needing to register. In addition, the administrator can create and complete tasks on behalf of users, streamlining the support process. Furthermore, you have complete control over the plugin’s support form customization, allowing you to display any relevant information to customers. Lastly, customers can attach files to their support tickets, ensuring that all necessary information is available to address their concerns.\u003C\u002Fp>\n\u003Ch4>Translations\u003C\u002Fh4>\n\u003Cp>Majestic Support is available in English, Arabic (العربية), German(Deutsch), Spanish(Español), French(Français), Italian(Italiano), Dutch(Nederlands), Polish(Polski), Brazilian Portuguese(Português do Brasil), Russian(Русский), Czech(Čeština), Greek(Ελληνικά), Indonesian(Bahasa Indonesia), Japanese(日本語), Swedish(Svenska), Thai(ไทย), Turkish(Türkçe), Cinese(简体中文), Malaysian(Bahasa Melayu), Korean(한국어), Romanian(Română) and Filipino(Tagalog)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Key Features Of Majestic Support\u003C\u002Fstrong>:\u003Cbr \u002F>\nKey features that make Majestic Support stand out from the rest include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Users on the front end can create tickets\u003C\u002Fli>\n\u003Cli>Ticket-specific smart reply answers that can be modified\u003C\u002Fli>\n\u003Cli>Allows you to place support icons in a variety of places on your website.\u003C\u002Fli>\n\u003Cli>Tickets can be made by administrators and agents on behalf of users\u003C\u002Fli>\n\u003Cli>You can manage an unlimited number of agents in the base version\u003C\u002Fli>\n\u003Cli>Users may request to have their data removed, and administrators may delete or anonymize it\u003C\u002Fli>\n\u003Cli>The base version does not impose ticket limitations\u003C\u002Fli>\n\u003Cli>Several attachments can be uploaded by a user, agent, or administrator while creating a ticket or replying to a ticket\u003C\u002Fli>\n\u003Cli>Manage an unlimited number of tickets and create an unlimited number of agent profiles\u003C\u002Fli>\n\u003Cli>Agent performance reports will provide you with valuable insights into the performance of your support system\u003C\u002Fli>\n\u003Cli>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>THE PLUGIN’S KEY FREE VERSION FEATURES THAT MAKE IT MAJESTIC:\u003C\u002Fh3>\n\u003Cp>There are many top-notch help desk plugins for WordPress, but Majestic Support stands out as the most practical one. This is because its basic free version provides several following enhancements over competing solutions.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Smart Replies To New Tickets\u003C\u002Fstrong>\u003Cbr \u002F>\nIn response to new tickets, the Smart Reply functionality allows you to automatically search for and provide relevant responses back to the user. When a new ticket is received, Majestic Support will perform a search and suggest quick and relevant responses to a customer query.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Fields Manager\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin allows you to create customized support forms by adding custom fields. An admin can add, edit, rename, publish, unpublish, and require or unrequire fields for users and visitors. Additionally, you can also change the display order of the fields, like where you want to show the fields on the support form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Custom Fields\u003C\u002Fstrong>\u003Cbr \u002F>\nExtra fields are sometimes required; this is no problem. Majestic Support offers 12+ custom fields (text field, dropdown, checkbox, radio button, text area, dependent fields, admin only, date, email, upload file, multi-select, and T&C ).\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Themes\u003C\u002Fstrong>\u003Cbr \u002F>\nThemes make our site more beautiful and eye-catching. The plugin is flexible and easy to use, it can integrate seamlessly with any WordPress theme, so it can be used right away. With this feature, you can also change the plugin’s colors from seven preset color themes with different color palettes.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Support To Everyone\u003C\u002Fstrong>\u003Cbr \u002F>\nBoth free and paid users can access Majestic Support; user-friendly support is also available in the form of video support. The plugin explains nearly all of its Majestic features through video tutorials.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>System Log\u003C\u002Fstrong>\u003Cbr \u002F>\nAs an admin, you’d like to know everything that happened on the system. With the system log, you will know everything about tickets, from when they arrived at your help desk to how an agent reacted to them and what happened next.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Slugs\u003C\u002Fstrong>\u003Cbr \u002F>\nMake the web address unique according to your needs for identifying a particular page on a website in an easy-to-read form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>MORE FEATURES WITH THE FREE VERSION\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Front-end Tickets\u003C\u002Fstrong>: Users can create tickets from the front end.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Visitor\u002FGuest Tickets\u003C\u002Fstrong>: Often users do not want to create an account to open a support ticket. Guest tickets are a very important feature and it is free.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Tickets\u003C\u002Fstrong>: There are not any limits on tickets in the base version.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Agents\u003C\u002Fstrong>: The system support unlimited agents in the admin area in the base version.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Support Icon\u003C\u002Fstrong>: This is very important to show the support icon on your site, Majestic Support offers a support icon for the front end with various position options.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Create Ticket for Users\u003C\u002Fstrong>: Admin\u002Fagent can create a ticket on behalf of any user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>GDPR\u003C\u002Fstrong>: Majestic Support is fully compatible with GDPR law and can be easily configured to show GDPR-related information.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Erase Data Requests\u003C\u002Fstrong>: Users can ask to erase their data and the admin has the option to delete or anonymize their data.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Multiple Attachments\u003C\u002Fstrong>: User\u002Fagent\u002Fadmin can upload multiple attachments in ticket creation and ticket replies\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Attachment Size and Type\u003C\u002Fstrong>: Admin can control ticket attachments by their size and extension type.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Powerful Filters and Sorting\u003C\u002Fstrong>: The system offers powerful filters for both user and admin to search tickets with sorting options.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Priorities\u003C\u002Fstrong>: Priority associated with the ticket defines the importance, and the system highlights the priorities with an admin-defined different color on the ticket listing and ticket detail page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Departments\u003C\u002Fstrong>: Create departments that relate to the various business units in your organization. It will be sales, support, and billing, you can create any department in the admin panel. The user will select a department when he creates the ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Ticket Status\u003C\u002Fstrong>: Show the ticket status message and different colors to highlight it.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Notification\u003C\u002Fstrong>: The system sends an email notification to the user, agents, and admin in different actions i.e new ticket, reply, close ticket, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Edit Ticket\u003C\u002Fstrong>: Admin\u002Fagent can edit any ticket at any time.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Registration\u003C\u002Fstrong>: The system offers a beautiful registration form to register a new user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Login Form\u003C\u002Fstrong>: The system has its login form to log in to the user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Captcha\u002FReCaptcha\u003C\u002Fstrong>: Another exciting feature. The system offers its captcha and googles Recaptcha to stop spamming.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Thank you Message for Visitor\u003C\u002Fstrong>: Admin can add a special message for the visitor, a message will show after the successful ticket submission.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>HTML Editor\u003C\u002Fstrong>: HTML editor for ticket summary, ticket reply, notes, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Term & Conditions\u003C\u002Fstrong>: Admin can add Terms & Conditions on the ticket submission page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Themes\u003C\u002Fstrong>: Themes make our site more beautiful and eye catchy. By using this feature, you can change your plugin colors or can select colors from seven preset color themes with different color palettes.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Templates\u003C\u002Fstrong>: Majestic Support offers full power to the admin, the admin can edit any email template in the HTML editor. The system includes beautiful predefined email templates.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Custom Message for new ticket\u003C\u002Fstrong>: This is an important feature in that the admin shows a message\u002Finstruction (any message in Text Editor) on the ticket submission form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Admin\u002FAgent Only\u003C\u002Fstrong>: This field is visible to the admin and agent only.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hide Agent\u002FAdmin Info\u003C\u002Fstrong>: Admin can hide agent information like email, and name from the user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Configuration\u003C\u002Fstrong>: Another admin power is the system offering enable\u002Fdisable action base email notifications like ticket reply, close ticket, change priority, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strength & Flexibility\u003C\u002Fstrong>: Majestic Support is built using WordPress best practices both on the front end and the back end. This results in an efficient, robust, and intuitive plugin.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Easy to Use:\u003C\u002Fstrong> The ticket system builds based on the latest style. You will find it very easy to use.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>RTL ready\u003C\u002Fstrong>: Majestic Support also supports RTL languages.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Fully Responsive\u003C\u002Fstrong>: Majestic Support work on all type of devices including smartphones, tablets, laptops, and desktops. Layouts auto-adjust according to devices.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>System Errors\u003C\u002Fstrong>: The system record every error and shows it in the admin area.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hide\u002FShow Menu\u003C\u002Fstrong>: In configurations, administrators can hide or show Majestic Support for any menu item.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Translation\u003C\u002Fstrong>: Majestic Support is multi-language and has over 35 translations available.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Pagination\u003C\u002Fstrong>: On the configurations page, the administrator can specify one record per page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Majestic Support has reported on\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>Get a summary of tickets handled by every staff member\u003C\u002Fli>\n\u003Cli>Get a detailed report of tickets handled by every staff member\u003C\u002Fli>\n\u003Cli>Get a detailed report of tickets created by every user\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by status\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by priorities\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by departments\u003C\u002Fli>\n\u003Cli>Get a summary of tickets created by the channel\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FYDYnagRWyEU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch3>PREMIUM EXTENTIONS\u003C\u002Fh3>\n\u003Cp>In addition to providing a thorough overview of your support tickets, the plugin offers several handy premium features that make them easier to manage.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Agents\u003C\u002Fa> – Agents assist users connected to the support system and play a crucial role in the help desk. By adding this add-on, you may add more agents and give them different permissions to make it easier for users to take action on their tickets. Additionally, agents can create, delete, close, and perform any other action given to them by the admin.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fagent-auto-assignment\u002F\" rel=\"nofollow ugc\">Agent Auto Assign\u003C\u002Fa> – Ticket auto-assignment is a simple but critical process in the handling and closing of help desk tickets. When auto-assign is enabled, the ticket is assigned to an appropriate agent based on the rules.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmultiple-ticket-forms\u002F\" rel=\"nofollow ugc\">Multi Forms\u003C\u002Fa> – By using this multi-form functionality, admins, agents, and users, as well as visitors with the necessary permissions, can create different ticket forms to accommodate various request types based on user roles.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – From the comfort of an email account, create tickets or reply to them. For example, you could offer your clients a special email address like support@yourdomain.com. The emails received in this email will be converted to tickets. The add-on also contains built-in options to control how to manage responses to tickets that have been closed, unrecognized email addresses, and much more.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmerge-tickets\u002F\" rel=\"nofollow ugc\">Merge Tickets\u003C\u002Fa> – Hundreds of tickets have been submitted for assistance, some of which may be on the same topic and have similar questions. To provide support for each ticket with the same topic would be a waste of time. With this add-on, you can merge any of the two tickets or more with the same topic and query and provide support.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – This feature gives your tickets an additional layer of security so that users can safely enter passwords and other sensitive credentials onto the tickets.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fpaid-support\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – For using your support services, charge users. Create subscriptions based on duration, such as a monthly membership, or the number of tickets, like 10 tickets per month, or charge for each ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ftime-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa> – Track the time spent on tickets in the most precise manner while also providing client and agent-level reporting. Keep a manual record of the time invested in each ticket response.  When the ticket is open in the agent’s browser track the time with a single click, and stop the time tracking with one click once the agent has finished with the ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-overdue\u002F\" rel=\"nofollow ugc\">Ticket Overdue\u003C\u002Fa> – An “overdue ticket” is one that has not been resolved or has not been responded to in a timely manner. By adding this add-on, you can set auto-overdue tickets, overdue by priority, and cron job overdue.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export\u003C\u002Fa> – Exports are used to keep data on the local system. By adding this add-on, you can export any of the ticket data, like ticket detail, ticket history, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-history\u002F\" rel=\"nofollow ugc\">Ticket History\u003C\u002Fa> – As an admin, you’d like to know everything that happened on a ticket, from when it arrived at your help desk to how an agent reacted to it and what happened next. So, with the ticket history extension, you can see a summary of all the activities that have taken place on a ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fauto-close-ticket\u002F\" rel=\"nofollow ugc\">Ticket Auto Close\u003C\u002Fa> – Automatic ticket closure reduces your effort to close the ticket manually. By enabling the add-on, tickets will be automatically closed after a set period or pre-defined rules, as determined by the administrator. While a ticket is open, it can also be closed based on the agent’s response.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ffeedback\u002F\" rel=\"nofollow ugc\">Feedback\u003C\u002Fa> – By adding this add-on, you can get feedback from your users to enhance the quality of your services. This add-on allows you to automatically collect feedback responses that rate your agent’s performance on a ticket. This add-on sends a feedback link after a ticket is closed. The user will click on a survey link and fill out the survey form on your website.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fhelptopic\u002F\" rel=\"nofollow ugc\">Help Topic\u003C\u002Fa> – The Help Topic is used to assist the end user in locating the desired area where they want to get instant support. By adding this add-on, you can add multiple help topics with different names to help your customers more easily.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Finternal-note\u002F\" rel=\"nofollow ugc\">Private Note\u003C\u002Fa> – Add notes to tickets that are only visible to agents and administrators.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fknowledge-base\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> – With this add-on, you can add several knowledge bases and group solutions into various categories to better serve users. Knowledge bases are typically used to respond to basic customer inquiries.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Response\u003C\u002Fa> – Predetermined answers to typical inquiries are referred to as canned answers. Instead of constantly typing the same response or pasting it from another source, the agent can insert a premade response that is activated by keystrokes or from a drop-down menu by adding this add-on.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmax-tickets\u002F\" rel=\"nofollow ugc\">Max Tickets\u003C\u002Fa> – The Help Desk usually offers unlimited tickets, which can cause huge traffic and gradually affect support services. The administrator can limit the user to creating a certain number of tickets by installing this add-on. The user can only create a certain number of tickets, which is set by the administrator. Admin can also limit the number of tickets that agents can open at once.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fuser-options\u002F\" rel=\"nofollow ugc\">User Options\u003C\u002Fa> – User options allow adding Google Re-Captcha or Majestic Support Re-Captcha to the registration form. Furthermore, users can register according to the roles defined by the admin, such as subscriber, author, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-actions\u002F\" rel=\"nofollow ugc\">Ticket Actions\u003C\u002Fa> – With the basic version, limited options are available for every ticket, like create, edit, and delete. But with the ticket action extension, you can get more options like print ticket, lock ticket, make a ticket in progress, and change the ticket priority.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fannouncement\u002F\" rel=\"nofollow ugc\">Announcements\u003C\u002Fa> – Keep your customers updated on the latest trends. With this add-on, make unlimited announcements against various categories to explore information associated with the help desk.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fdownloads\u002F\" rel=\"nofollow ugc\">Downloads\u003C\u002Fa> – Both the admin and agent can create unlimited downloads and attach multiple files to support their site; even more, both can also add downloads category-wise. A download can only be added by an agent with the admin’s permission.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQ\u003C\u002Fa> – Add unlimited FAQs to answer all the basic  …\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n","Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.",2000,90231,8,"2025-12-19T05:45:00.000Z","6.9.4","5.5","7.4",[79,56,80,81,22],"customer-support","support-desk","support-plugin","https:\u002F\u002Fwww.majesticsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fmajestic-support.1.1.2.zip",87,7,"2025-06-12 00:00:00",{"slug":88,"name":89,"version":90,"author":91,"author_profile":92,"description":93,"short_description":94,"active_installs":95,"downloaded":96,"rating":97,"num_ratings":98,"last_updated":99,"tested_up_to":100,"requires_at_least":101,"requires_php":77,"tags":102,"homepage":18,"download_link":103,"security_score":104,"vuln_count":105,"unpatched_count":106,"last_vuln_date":107,"fetched_at":29},"nirweb-support","Nirweb support","3.0.3","NirWp Team","https:\u002F\u002Fprofiles.wordpress.org\u002Fnirweb\u002F","\u003Cblockquote>\n\u003Cp>Aside from news websites, almost all websites of the world require a support system, \u003Cstrong>do you agree?\u003C\u002Fstrong>\u003Cbr \u002F>\n  The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>So we have agreed that using a support plugin is a need for every website, even yours, dear friend .\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Well!\u003C\u002Fstrong> The question that arises now is what features should a good support plugin have?\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fdemo.nirwp.com\u002Fticket-free\" rel=\"nofollow ugc\">wordpress & woocommerce support plugin Demo\u003C\u002Fa>  \u002F user&pass: demo\u003C\u002Fp>\n\u003Cp>To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The ability to define infinite departments\u003C\u002Fstrong>\u003Cbr \u002F>\nIf your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The ability to define infinite representatives.\u003C\u002Fstrong>\u003Cbr \u002F>\nWe will still be by your side if you need to add various representatives to your team.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>Complete accordance with \u003Cstrong>WooCommerce\u003C\u002Fstrong> and \u003Cstrong>Easy Digital Downloads\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Prepared answers\u003C\u002Fstrong>\u003Cbr \u002F>\nMany of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Searching the tickets\u003C\u002Fstrong>\u003Cbr \u002F>\nWhenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!\u003C\u002Fp>\n\u003Cp>All sections being AJAX and therefore doubly beautiful.\u003Cbr \u002F>\nWe have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Floating support icon on the website\u003C\u002Fstrong>\u003Cbr \u002F>\nYou could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!\u003C\u002Fp>\n\u003Ch3>List of some features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Users\u003C\u002Fli>\n\u003Cli>Unlimited Products\u003C\u002Fli>\n\u003Cli>Unlimited Departments \u003C\u002Fli>\n\u003Cli>Unlimited Pre answer\u003C\u002Fli>\n\u003Cli>Agents can create tickets on behalf of users \u003C\u002Fli>\n\u003Cli>Agents can view only their tickets or all tickets\u003C\u002Fli>\n\u003Cli>Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. \u003C\u002Fli>\n\u003Cli>Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.\u003C\u002Fli>\n\u003Cli>And …\u003C\u002Fli>\n\u003C\u002Ful>\n","NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce",1000,22067,84,12,"2023-12-05T12:07:00.000Z","6.4.8","5.0",[56,20,57,22],"https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fnirweb-support.zip",58,2,1,"2025-01-31 00:00:00",{"slug":109,"name":110,"version":111,"author":112,"author_profile":113,"description":114,"short_description":115,"active_installs":116,"downloaded":117,"rating":37,"num_ratings":118,"last_updated":119,"tested_up_to":53,"requires_at_least":120,"requires_php":18,"tags":121,"homepage":123,"download_link":124,"security_score":125,"vuln_count":85,"unpatched_count":27,"last_vuln_date":126,"fetched_at":29},"wp-ticket","Customer Support Ticket System & Helpdesk Plugin for WordPress","6.0.4","emarket-design","https:\u002F\u002Fprofiles.wordpress.org\u002Femarket-design\u002F","\u003Cblockquote>\n\u003Cp>\u003Cstrong>LIVE DEMO SITE\u003C\u002Fstrong>\u003Cbr \u002F>\n  \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n  Powerful | Easy to use | Beautiful\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.\u003C\u002Fp>\n\u003Cp>Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Introduction Video to get you started\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FGsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>RELATED PLUGINS YOU MAY LIKE\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fkcentercom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Knowledge Center Starter\u003C\u002Fa> Great knowledge base software for helping your customers and employees to find answers faster.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimcom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Starter\u003C\u002Fa> The best in class issue and project management solution for successful projects.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimpro.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Professional\u003C\u002Fa> Unleash Powerful Issue Management: Software Issue Manager Professional\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsiment.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Enterprise\u003C\u002Fa> Achieve Development Zen: Software Issue Manager Enterprise\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fespotlight-com.emdplugins.com\" rel=\"nofollow ugc\">Employee Spotlight Starter\u003C\u002Fa> Everything you need to display and manage staff profiles.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpeasycontactcom.emdplugins.com\" rel=\"nofollow ugc\">WP Easy Contact Starter\u003C\u002Fa> Complete contact management solution to start, develop and grow your customer relationships.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Frequestaquote.emdplugins.com\u002F\" rel=\"nofollow ugc\">Request a quote Starter\u003C\u002Fa> The Best Sales Quoting software for WordPress.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketpro.emdplugins.com\" rel=\"nofollow ugc\">WP Ticket Professional\u003C\u002Fa> Streamline Support Requests with WP Ticket Professional WordPress Plugin\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketent.emdplugins.com\u002F\" rel=\"nofollow ugc\">WP Ticket Enterprise\u003C\u002Fa> Enhance Service Excellence with WP Ticket Enterprise\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Enterprise grade Customer Service Software & Support Ticket System Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleashes-revenue-generation-with-customer-support-plans\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monetize Support with Support Plans\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unveils-individual-dashboards-for-superior-support\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Your Support Team\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combat Spam Effectively\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhanced Communication\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-consistent-interface-across-all-devices\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamless Support Anywhere, Anytime\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customize-your-ticket-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create a seamless support experience that enhances customer satisfaction\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customer-support-client-area\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Users: Elevate User Engagement with WP Ticket\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-role-based-helpdesk-access-control\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Role Based Helpdesk Access Control\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-shared-helpdesk-ticket-inbox\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-frontend-support-ticket-and-agent-profile-editing\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance overall system adoption and productivity.\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Secure helpdesk system by allowing you to control access rights\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Promote collaboration among staff\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-time-based-customer-support-automation\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamline support processes and reduce manual intervention\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-event-based-workflows-automate-customer-support-tasks\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Free up time for higher-priority tasks\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-organization-of-support-staff-across-multiple-departments\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effective organization of support staff into distinct departments.\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-get-more-work-out-of-your-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Agent Capabilities with Easy Customization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-leverage-the-power-of-out-of-the-box-customizations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Leverage the power of out-of-the-box customizations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Showcase Latest Support Requests\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Efficiency\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-categorization-for-enhanced-management\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effortless Ticket Organization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-enhance-customer-insights-with-custom-fields\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Integrate custom fields within WP Ticket\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleash-the-potential-of-custom-helpdesk-reports\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin\u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-arrange-actions-based-on-urgency-and-importance\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Arrange actions based on urgency and importance\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-efficient-consistent-helpdesk-conversations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamlined HelpDesk Support Operations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-stay-updated-instant-notifications-for-customers-and-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Stay Informed: Real-Time Notifications for Customers and Agents\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fexpedite-customer-support-with-quick-searches\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Expedite customer support with quick searches\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Feffortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Get a quick, real-time summary of the most important helpdesk metrics \u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-powerful-helpdesk-search-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Powerful helpdesk search forms\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Ftrack-agent-performance-through-integrated-dashboard-in-wp-ticket\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monitor Agent Performance via Integrated Dashboard in WP Ticket\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Save time and resources by eliminating manual data entry and updates\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-mailchimp-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamlessly integrate support processes with their email marketing strategy\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-microsoft-active-directory-ldap-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Automate updates and ensure consistent team data\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-smart-search-and-columns-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combine multiple criteria for targeted information retrieval\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-import-export-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Simplify migration from other customer support systems\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-easy-digital-downloads-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Connect customer orders and products with support tickets\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-woocommerce-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Wp Ticket Woocommerce Addon\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-canned-responses-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\"> Elevate overall efficiency with WP Ticket’s Canned Responses Addon\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-incoming-email-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Clutter-free and streamlined customer support experience\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>PLUGIN LINKS\u003C\u002Fstrong>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fdocs.emdplugins.com\u002Fwp-ticket-community\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Documentation\u003C\u002Fa>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>This plugin’s code was generated by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fquick-start\u002F\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> plugin and sell its designs by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fbecome-a-selldev-author\u002F\" rel=\"nofollow ugc\">becoming a SellDev author\u003C\u002Fa> \u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.",500,53030,27,"2025-09-04T19:17:00.000Z","4.5",[79,56,122,57,22],"support-system","https:\u002F\u002Femdplugins.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwp-ticket.6.0.4.zip",91,"2025-09-26 00:00:00",{"slug":128,"name":129,"version":130,"author":131,"author_profile":132,"description":133,"short_description":134,"active_installs":135,"downloaded":136,"rating":137,"num_ratings":85,"last_updated":138,"tested_up_to":75,"requires_at_least":139,"requires_php":140,"tags":141,"homepage":143,"download_link":144,"security_score":145,"vuln_count":146,"unpatched_count":27,"last_vuln_date":147,"fetched_at":29},"elex-helpdesk-customer-support-ticket-system","ELEX WordPress HelpDesk & Customer Ticketing System","3.3.6","ELEXtensions","https:\u002F\u002Fprofiles.wordpress.org\u002Felextensions\u002F","\u003Cp>ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.\u003Cbr \u002F>\nThe plugin is boosted with unlimited tickets, unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, agents’ satisfaction rating and customer feedback and much more!\u003Cbr \u002F>\nUnlike other SaaS-based plugins, ELEX WordPress HelpDesk Plugin does not store your data in the cloud. Rather, all your data is stored on your system, making it one of the best WordPress support desk plugin in the market. Data privacy is one less thing to worry about with ELEX WordPress HelpDesk Plugin!\u003C\u002Fp>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited Tickets & Agents\u003C\u002Fli>\n\u003Cli>Simple & Intuitive Interface\u003C\u002Fli>\n\u003Cli>Custom Ticket Views\u003C\u002Fli>\n\u003Cli>Essential Triggers & Automation\u003C\u002Fli>\n\u003Cli>Email Piping\u003C\u002Fli>\n\u003Cli>Canned Responses & Rich Text\u003C\u002Fli>\n\u003Cli>Detailed Visual Reports\u003C\u002Fli>\n\u003Cli>Backup & Restore\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>Pay For Support Integration – Accept Payment for the Support Services\u003C\u002Fli>\n\u003Cli>Agent Signatures using Addons\u003C\u002Fli>\n\u003Cli>Send SMS Notifications using Addons\u003C\u002Fli>\n\u003Cli>Seamlessly integrated to WooCommerce\u003C\u002Fli>\n\u003Cli>Lots of customisation options\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>How to use WSDesk – WordPress HelpDesk & Support Ticket Plugin – Video\u003C\u002Fh4>\n\u003Cp>[https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=EF33WP3BGgw&t=2s]\u003C\u002Fp>\n\u003Ch4>[Premium] Fully Managed WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin\u003C\u002Fh4>\n\u003Cp>For complete list of latest features and details, please visit \u003Ca href=\"https:\u002F\u002Felextensions.com\u002Fproduct\u002Fopen-source-helpdesk-customer-support-ticketing-system\u002F\" rel=\"nofollow ugc\">WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin\u003C\u002Fa> Product page.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cul>\n\u003Cli> Agent Satisfaction Score.\u003C\u002Fli>\n\u003Cli> OpenAI ChatGPT Integration for Auto-Generated Replies.\u003C\u002Fli>\n\u003Cli> WooCommerce Integration. Show total number of orders, Order number, Total purchase price, etc on the ticket details.\u003C\u002Fli>\n\u003Cli> Multiple Triggers & Automations.\u003C\u002Fli>\n\u003Cli> Auto-Tagging And Assigning.\u003C\u002Fli>\n\u003Cli> Archive Tickets\u003C\u002Fli>\n\u003Cli> Agent Notifications\u003C\u002Fli>\n\u003Cli> Automated Emails.\u003C\u002Fli>\n\u003Cli> Convert your unread emails to tickets using Outlook Oauth.\u003C\u002Fli>\n\u003Cli> Send SMS Notifications to the Customers.\u003C\u002Fli>\n\u003Cli> WSChat – WordPress Live Chat Plugin Integration.\u003C\u002Fli>\n\u003Cli> Google Chat Integration.\u003C\u002Fli>\n\u003Cli> Import Zendesk Tickets.\u003C\u002Fli>\n\u003Cli> Knowledge Base Integration.\u003C\u002Fli>\n\u003Cli> Accept Payment for Support & Convert to Credits using Pay for Suppoer AddOn.\u003C\u002Fli>\n\u003Cli> Timely compatibility updates and bug fixes.\u003C\u002Fli>\n\u003Cli> Premium Support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fblockquote>\n\u003Ch4>Why choose ELEX WordPress HelpDesk Plugin?\u003C\u002Fh4>\n\u003Cp>Offering excellent customer support is critical for the success of any organization. ELEX WordPress HelpDesk Plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.\u003C\u002Fp>\n\u003Ch4>What is a Help Desk or Support Ticket System?\u003C\u002Fh4>\n\u003Cp>In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, creates a unique customer service ticket and then routes it through a defined customer support process based on the SLA.\u003C\u002Fp>\n\u003Cp>People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.\u003C\u002Fp>\n\u003Ch4>Why you need a support ticket system to handle customer support?\u003C\u002Fh4>\n\u003Cp>Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.\u003C\u002Fp>\n\u003Cp>Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.\u003C\u002Fp>\n\u003Cp>Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and it’s status. It time to get started with a customer support ticket system if you already don’t have one.\u003C\u002Fp>\n\u003Ch4>Benefits of open-source helpdesk software\u003C\u002Fh4>\n\u003Cp>An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.\u003C\u002Fp>\n\u003Cp>ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. This is the best helpdesk software available for WordPress\u002FWooCommerce platform if the usability and customer support are considered.\u003C\u002Fp>\u003C\u002Fp>\n","ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.",300,22747,78,"2026-01-29T12:30:00.000Z","3.0.1","7.1.8",[56,57,22,58,142],"woocommerce","https:\u002F\u002Felextensions.com\u002Fplugin\u002Fwsdesk-wordpress-helpdesk-plugin-free-version\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Felex-helpdesk-customer-support-ticket-system.3.3.6.zip",82,13,"2026-02-04 20:43:43",{"attackSurface":149,"codeSignals":219,"taintFlows":266,"riskAssessment":267,"analyzedAt":272},{"hooks":150,"ajaxHandlers":211,"restRoutes":212,"shortcodes":213,"cronEvents":218,"entryPointCount":105,"unprotectedCount":27},[151,156,160,162,164,168,173,177,180,181,185,190,194,198,202,203,206],{"type":152,"name":153,"callback":154,"file":155,"line":33},"action","admin_menu","register_ticketpress_menu","admin\\class.admin.php",{"type":152,"name":157,"callback":158,"file":155,"line":159},"init","tickets_page",6,{"type":152,"name":157,"callback":161,"file":155,"line":85},"register_ticket_status",{"type":152,"name":157,"callback":163,"file":155,"line":73},"register_ticket_scope",{"type":152,"name":165,"callback":166,"file":155,"line":167},"admin_footer","register_status_into_inline_edit",9,{"type":152,"name":169,"callback":170,"file":171,"line":172},"admin_init","tp_page_init","admin\\class.settings.php",4,{"type":152,"name":174,"callback":175,"file":176,"line":172},"add_meta_boxes","add_meta_box","admin\\class.tickets-meta.php",{"type":152,"name":178,"callback":179,"file":176,"line":33},"save_post","save",{"type":152,"name":178,"callback":179,"file":176,"line":145},{"type":152,"name":157,"callback":182,"file":183,"line":184},"grab_new_ticket","classes\\class.frontview.php",14,{"type":186,"name":187,"callback":188,"file":183,"line":189},"filter","single_template","set_ticket_single_template",15,{"type":186,"name":191,"callback":192,"file":183,"line":193},"comments_template","tp_comment_template",16,{"type":152,"name":195,"callback":196,"file":197,"line":85},"wp_enqueue_scripts","load_front_script","classes\\class.scripts.php",{"type":152,"name":199,"callback":200,"file":201,"line":105},"tp_form_start","add_error_message","includes\\form_actions.php",{"type":152,"name":199,"callback":199,"file":201,"line":14},{"type":152,"name":204,"callback":204,"file":201,"line":205},"tp_form_end",22,{"type":186,"name":207,"callback":208,"file":209,"line":210},"quicktags_settings","tp_show_quicktags","includes\\functions.helpers.php",115,[],[],[214,216],{"tag":215,"callback":215,"file":183,"line":98},"my_tickets",{"tag":217,"callback":217,"file":183,"line":146},"new_ticket",[],{"dangerousFunctions":220,"sqlUsage":221,"outputEscaping":223,"fileOperations":27,"externalRequests":27,"nonceChecks":106,"capabilityChecks":106,"bundledLibraries":265},[],{"prepared":27,"raw":27,"locations":222},[],{"escaped":14,"rawEcho":224,"locations":225},23,[226,229,231,233,235,237,239,241,243,244,246,248,250,253,254,255,256,257,258,260,261,262,264],{"file":227,"line":224,"context":228},"admin\\class.admin-fields.php","raw output",{"file":227,"line":230,"context":228},34,{"file":155,"line":232,"context":228},151,{"file":155,"line":234,"context":228},163,{"file":176,"line":236,"context":228},31,{"file":176,"line":238,"context":228},33,{"file":176,"line":240,"context":228},36,{"file":183,"line":242,"context":228},49,{"file":201,"line":11,"context":228},{"file":201,"line":245,"context":228},53,{"file":201,"line":247,"context":228},117,{"file":201,"line":249,"context":228},148,{"file":251,"line":252,"context":228},"templates\\my-tickets.php",21,{"file":251,"line":205,"context":228},{"file":251,"line":205,"context":228},{"file":251,"line":224,"context":228},{"file":251,"line":61,"context":228},{"file":251,"line":230,"context":228},{"file":259,"line":85,"context":228},"templates\\single-ticket.php",{"file":259,"line":167,"context":228},{"file":259,"line":11,"context":228},{"file":259,"line":263,"context":228},11,{"file":259,"line":189,"context":228},[],[],{"summary":268,"deductions":269},"The ticket-press v1.4.1 plugin exhibits a generally strong security posture with no recorded vulnerabilities or critical code signals. The absence of known CVEs and the complete use of prepared statements for SQL queries are positive indicators.  Furthermore, the plugin demonstrates good practices by implementing nonce checks and capability checks for its entry points, and the static analysis reveals no dangerous functions or file operations.\n\nHowever, a significant concern arises from the low percentage of properly escaped output (12%). This suggests that a substantial number of output operations within the plugin may be vulnerable to Cross-Site Scripting (XSS) attacks. While taint analysis shows no current issues, the presence of unescaped output presents a potential attack vector that could be exploited if malicious input were to reach these vulnerable output points. The limited attack surface (2 shortcodes) is a positive aspect, but the output escaping weakness requires attention.\n\nIn conclusion, ticket-press v1.4.1 has a solid foundation in terms of preventing common vulnerabilities like SQL injection and unauthorized access. The lack of historical vulnerabilities further supports this. The primary weakness lies in output escaping, which, if unaddressed, could lead to security issues. Strengthening output sanitization should be the focus for improving the plugin's overall security.",[270],{"reason":271,"points":73},"Low output escaping percentage","2026-03-17T00:52:57.164Z",{"wat":274,"direct":282},{"assetPaths":275,"generatorPatterns":279,"scriptPaths":280,"versionParams":281},[276,277,278],"\u002Fwp-content\u002Fplugins\u002Fticket-press\u002Fasset\u002Fcss\u002Fstyle.css","\u002Fwp-content\u002Fplugins\u002Fticket-press\u002Fasset\u002Fcss\u002Fstyle-1.css","\u002Fwp-content\u002Fplugins\u002Fticket-press\u002Fasset\u002Fcss\u002Fstyle-2.css",[],[],[],{"cssClasses":283,"htmlComments":290,"htmlAttributes":291,"restEndpoints":300,"jsGlobals":301,"shortcodeOutput":302},[284,285,286,287,288,289],"tp-alert","tp-alert-error","operator-section","operator-assign","ticket-section","ticket-visibility",[],[292,293,294,295,296,297,298,299],"name=\"assigned_to\"","id=\"assigned-to\"","name=\"tp_ticket_visibility\"","id=\"tp_ticket_visibility\"","name=\"post_title\"","name=\"post_content\"","name=\"post_scope\"","name=\"btn_tp_submit\"",[],[],[303,304],"[my_tickets]","[new_ticket]"]