[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fHPEJHpkT4WnMlFDlhp8YconDrZ1MWIV8jBfMUFUQ6OA":3,"$fW4sWFTKnAb4ZeWibGQL9S4-xF0QjFzjWzsj7YqEH8SU":500,"$fCKC669z1RiVoslyaWpmVH2CQdjrUNFAfu_8rkoIjlfY":504},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":27,"vuln_count":28,"unpatched_count":29,"last_vuln_date":30,"fetched_at":31,"discovery_status":32,"vulnerabilities":33,"developer":52,"crawl_stats":39,"alternatives":55,"analysis":153,"fingerprints":462},"thrivedesk","Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk","2.1.7","ThriveDesk","https:\u002F\u002Fprofiles.wordpress.org\u002Fthrivedesk\u002F","\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8aN5UWMOdjg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>ThriveDesk – Customer Support Help Desk for WordPress & WooCommerce\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Manage all customer conversations in one place. Reply to emails, answer live chats, open and resolve support tickets, and handle WooCommerce order requests — all from ThriveDesk, without ever leaving your dashboard. ThriveDesk is customer support software for WordPress that connects directly to your WooCommerce store so your agents can view order history, check shipping status, issue refunds, and manage subscriptions from inside every support ticket. No extra plugins. No tab switching. No compromises.\u003C\u002Fp>\n\u003Cp>Trusted by 2,000+ startups and growing businesses worldwide.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.thrivedesk.com\" rel=\"nofollow ugc\">Start your 7-day free trial — no credit card required.\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Why WordPress and WooCommerce Businesses Choose ThriveDesk\u003C\u002Fh3>\n\u003Cp>Most help desk tools are built for generic SaaS companies and bolted onto WordPress as an afterthought. ThriveDesk is different. We built native WooCommerce and WordPress support from day one — because your ecommerce customers don’t wait for tab-switching, and your agents shouldn’t have to either.\u003C\u002Fp>\n\u003Cp>When a customer emails asking “where is my order?”, your agent gets the full picture: order details, tracking status, payment method, subscription tier, and purchase history — all inside the ticket view. No toggling back to WooCommerce admin. No copy-pasting order IDs. Just context, instantly.\u003C\u002Fp>\n\u003Cp>But ThriveDesk isn’t only a WooCommerce help desk. It’s complete customer support software for WordPress — with a shared inbox, WordPress ticketing system, live chat, AI customer support, self-service knowledge base, workflow automation, team reporting, and mobile apps. Everything you need to run a professional ecommerce support operation, without the enterprise price tag.\u003C\u002Fp>\n\u003Ch3>WooCommerce Support, Done Right\u003C\u002Fh3>\n\u003Ch3>Built-In, Not Bolted On\u003C\u002Fh3>\n\u003Cp>ThriveDesk’s WooCommerce integration was built by our own engineers — not assembled from third-party connectors. That means it’s fast, reliable, and deeply embedded into how your support workflow actually operates. Combine it with AI customer support, a full WordPress ticketing system, and a WooCommerce help desk that actually understands ecommerce — and you have everything in one place.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FlmajbvfY_GQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What your agents can do from inside every support ticket:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>View complete order history\u003C\u002Fstrong> — every order the customer has placed, at a glance\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Check real-time shipping status\u003C\u002Fstrong> — no need to open a tracking link separately\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Cancel or refund orders\u003C\u002Fstrong> — process refunds without switching to WooCommerce admin\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Add, edit, or remove order items\u003C\u002Fstrong> — modify orders directly from the ticket view\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Manage subscriptions\u003C\u002Fstrong> — add, modify, or cancel subscription plans on the spot\u003C\u002Fli>\n\u003Cli>\u003Cstrong>View customer lifetime value\u003C\u002Fstrong> — understand who you’re talking to before you reply\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>No data is stored on ThriveDesk servers. Everything syncs via API in real-time, cached locally for speed. Your customer data stays yours.\u003C\u002Fp>\n\u003Ch3>WooCommerce My Account — Embedded Support Portal\u003C\u002Fh3>\n\u003Cp>With ThriveDesk’s \u003Cstrong>WPPortal\u003C\u002Fstrong>, you can embed a full customer support portal directly on your WooCommerce My Account page. Your customers can view their tickets, read your knowledge base, and start new support conversations — all without leaving your store. No external links. No confusion. Just seamless support integrated into the shopping experience they already know.\u003C\u002Fp>\n\u003Ch3>Granular Agent Permissions\u003C\u002Fh3>\n\u003Cp>Not every agent needs access to every order action. ThriveDesk gives you granular permission controls — decide exactly which agents can issue refunds, cancel orders, or modify subscriptions. Protect your operations while empowering your team.\u003C\u002Fp>\n\u003Ch3>Works with WooCommerce Subscriptions\u003C\u002Fh3>\n\u003Cp>Running a subscription business? ThriveDesk handles subscription management natively. Your agents can view subscription status, upcoming billing dates, plan details, and modify or cancel subscriptions — all from the ticket. Customer asks to pause their subscription? Done, in seconds, without leaving the conversation.\u003C\u002Fp>\n\u003Ch3>A Complete Helpdesk — Not Just a WooCommerce Plugin\u003C\u002Fh3>\n\u003Cp>ThriveDesk gives you everything a modern support team needs, built into one clean, fast, and affordable platform.\u003C\u002Fp>\n\u003Ch3>Shared Inbox & Ticketing System — Your Team’s Command Center\u003C\u002Fh3>\n\u003Cp>Stop losing customer emails in personal inboxes. ThriveDesk’s shared inbox for WordPress consolidates all your support channels — email, live chat, and more — into one unified support ticket system where your entire team can collaborate. Every customer message becomes a trackable support ticket. Nothing falls through the cracks.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Key capabilities:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Collision detection\u003C\u002Fstrong> — prevents two agents from replying to the same ticket at once\u003C\u002Fli>\n\u003Cli>\u003Cstrong>@Mentions\u003C\u002Fstrong> — loop teammates into a conversation instantly\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Private Notes\u003C\u002Fstrong> — internal team discussion inside a ticket, invisible to the customer\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Canned Responses\u003C\u002Fstrong> — save and reuse your best replies; syncs in real-time across all agents\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tags and Labels\u003C\u002Fstrong> — categorize tickets for routing, reporting, and pattern-spotting\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Fields\u003C\u002Fstrong> — capture structured data per ticket: dropdown, text, toggle, and more\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Snooze Conversations\u003C\u002Fstrong> — natural language scheduling: “follow up in 2 hours”, “tomorrow at 3pm”\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Schedule Reply\u003C\u002Fstrong> — write your reply now, deliver it at the right moment\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Undo Send\u003C\u002Fstrong> — 5–30 second configurable delay to catch mistakes before they reach customers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Split Conversations\u003C\u002Fstrong> — cleanly separate when one ticket becomes two distinct issues\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Merge and Bulk Actions\u003C\u002Fstrong> — handle multiple tickets at once; merge duplicates with two clicks\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Every inbox can be configured independently — separate your sales email from your support email, your billing from your technical queue, without ever losing context.\u003C\u002Fp>\n\u003Ch3>Live Chat — Real-Time Support on Your WordPress Site\u003C\u002Fh3>\n\u003Cp>ThriveDesk’s live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding required.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What makes it different:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Multiple agents can assist one customer simultaneously — no more customers waiting for the “right” person\u003C\u002Fli>\n\u003Cli>Shareable chat links — hand off a live conversation to a specialist without starting over\u003C\u002Fli>\n\u003Cli>Contact form with custom fields — capture exactly the information you need before the conversation starts\u003C\u002Fli>\n\u003Cli>Audio notifications — agents never miss an incoming chat\u003C\u002Fli>\n\u003Cli>Firebase-powered push notifications — reliable delivery even across multiple agents\u003C\u002Fli>\n\u003Cli>Mobile-responsive — works perfectly for customers on any device\u003C\u002Fli>\n\u003Cli>RGB launcher animation — subtle, customizable attention cue for your widget button\u003C\u002Fli>\n\u003Cli>Drag-and-drop file attachments — customers can share screenshots directly in chat\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Your agents see the full conversation history, customer contact details, and (for WooCommerce stores) the customer’s order history — right inside the chat panel.\u003C\u002Fp>\n\u003Ch3>Knowledge Base — Self-Service Support That Actually Works\u003C\u002Fh3>\n\u003Cp>Reduce your support ticket volume by up to 70% with a well-built self-service knowledge base. ThriveDesk’s knowledge base is fast to build, easy to maintain, and designed to help customers find answers before they email you.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What you can do:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Build a branded public help center with a custom domain\u003C\u002Fli>\n\u003Cli>Create internal documentation for your team\u003C\u002Fli>\n\u003Cli>Embed help content directly in your live chat widget (in-app help)\u003C\u002Fli>\n\u003Cli>Publish \u003Cstrong>WPPortal\u003C\u002Fstrong> — a full help center embedded inside any WordPress page\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>The editor is built for speed:\u003C\u002Fstrong>\u003Cbr \u002F>\n– Context-aware AI editing — generate documentation 3x faster\u003Cbr \u002F>\n– Toggle blocks — collapsible sections for clean, scannable articles\u003Cbr \u002F>\n– Stepper blocks — numbered step-by-step instructions for tutorials and walkthroughs\u003Cbr \u002F>\n– Media manager — add images and videos to any article\u003Cbr \u002F>\n– Drag-and-drop article ordering and sub-folder category structure\u003Cbr \u002F>\n– Article autosaving with version history — never lose a draft\u003C\u002Fp>\n\u003Cp>\u003Cstrong>AI-powered search\u003C\u002Fstrong> understands intent, not just keywords. A customer searching “I can’t log in” finds your password reset article even if it’s titled “Account Access.” Shareable search result links let your agents point customers to specific answers.\u003C\u002Fp>\n\u003Cp>Dark mode, SEO-friendly URLs, and a full CRUD API for developers who need to pull content programmatically.\u003C\u002Fp>\n\u003Ch3>AI Customer Support — Powered by Data, Grounded in Honesty\u003C\u002Fh3>\n\u003Cp>ThriveDesk’s AI assistant, \u003Cstrong>NEO\u003C\u002Fstrong>, is trained on your own knowledge base, uploaded documents, website content, and Q&A pairs. It handles repetitive questions automatically so your team can focus on conversations that need a human touch.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>NEO can:\u003C\u002Fstrong>\u003Cbr \u002F>\n– Auto-reply to customer queries without agent intervention\u003Cbr \u002F>\n– Suggest draft replies for agents to review and send\u003Cbr \u002F>\n– Classify incoming tickets by tag and priority automatically\u003Cbr \u002F>\n– Hand off smoothly to a human agent with full conversation context preserved\u003Cbr \u002F>\n– Be trained progressively — add new knowledge sources and they take effect instantly\u003C\u002Fp>\n\u003Cp>\u003Cstrong>AI Copilot\u003C\u002Fstrong> assists your human agents in real-time:\u003Cbr \u002F>\n– Instant ticket summarization — catch up on a long thread in seconds\u003Cbr \u002F>\n– “Generate AI Draft” — AI writes a full reply based on conversation history and context\u003Cbr \u002F>\n– Proactive suggestions — Copilot flags actions and drafts without being prompted\u003C\u002Fp>\n\u003Cp>We’re honest about what AI can and can’t do. In the first months, realistic AI resolution rates sit between 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first-tier support requests. But “deflected by AI” is not the same as “resolved by AI.” We’ll never tell you AI replaces human judgment — it amplifies it.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>“Powered By AI, Support By Human.”\u003C\u002Fstrong> That’s the right balance.\u003C\u002Fp>\n\u003Ch3>Automation — Stop Doing Work That Should Happen Automatically\u003C\u002Fh3>\n\u003Cp>ThriveDesk’s workflow automation lets you define rules that handle routine operations without any manual effort. No code. Just simple if\u002Fthen logic. Especially powerful for ecommerce support — where order status emails, refund requests, and shipping queries follow predictable patterns that should never need manual triage.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What you can automate:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Routing\u003C\u002Fstrong> — route tickets to the right team based on subject, content, or custom field values\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tagging\u003C\u002Fstrong> — auto-tag “refund”, “billing”, “shipping” based on keywords\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Assignment\u003C\u002Fstrong> — round-robin or rule-based agent assignment\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Escalation\u003C\u002Fstrong> — flag tickets with no reply after a set time\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Notifications\u003C\u002Fstrong> — alert a senior agent when a high-value customer writes in\u003C\u002Fli>\n\u003Cli>\u003Cstrong>SLA management\u003C\u002Fstrong> — set and enforce response time targets by ticket type\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Real examples teams use:\u003C\u002Fstrong>\u003Cbr \u002F>\n1. Subject contains “refund” \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> tag as Billing \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> assign to Billing team\u003Cbr \u002F>\n2. Customer email matches VIP list \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> add private note \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> assign to senior agent\u003Cbr \u002F>\n3. No agent reply in 4 hours \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> tag as Urgent \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> notify team lead\u003Cbr \u002F>\n4. Contact form dropdown = “Subscription” \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> route to Subscription team automatically\u003Cbr \u002F>\n5. Order status email detected \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> tag \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> move to Order Updates folder\u003C\u002Fp>\n\u003Cp>Automation runs silently in the background, reducing manual triage work and ensuring nothing slips through.\u003C\u002Fp>\n\u003Ch3>Reporting — Know How Your Team Is Actually Performing\u003C\u002Fh3>\n\u003Cp>Make decisions based on data, not gut feeling. ThriveDesk’s reporting dashboards give you a clear view of support operations across every dimension.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Four dashboards, four perspectives:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Conversations Dashboard\u003C\u002Fstrong> — ticket volume, open vs. closed, trends over time\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Happiness Dashboard\u003C\u002Fstrong> — CSAT scores and satisfaction trend analysis\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Leaderboard Dashboard\u003C\u002Fstrong> — individual agent performance, response times, resolution rates\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Company Performance Dashboard\u003C\u002Fstrong> — team benchmarks measured against your own goals\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Track average turnaround time, resolution rates, customer satisfaction scores, and volume trends across any date range. Your CSAT score is shareable — display it as a badge on your website to build trust with prospective customers.\u003C\u002Fp>\n\u003Ch3>SmartApp — Connect Any Data Source to Your Helpdesk\u003C\u002Fh3>\n\u003Cp>Every business has unique internal data. ThriveDesk’s \u003Cstrong>SmartApp\u003C\u002Fstrong> is a no-code drag-and-drop app builder that lets you connect external APIs and surface any customer data — CRM records, subscription status, product usage metrics, billing history — directly inside a support ticket.\u003C\u002Fp>\n\u003Cp>No more switching between your helpdesk and your backend dashboards. Build a custom app once, and your agents always have the context they need.\u003C\u002Fp>\n\u003Ch3>Mobile Apps — Support from Anywhere\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>iOS App (v2.0):\u003C\u002Fstrong>\u003Cbr \u002F>\n– Redesigned conversations list for fast ticket triage\u003Cbr \u002F>\n– Floating Quick Action Bar — assign, change status, add tags, or reply in one tap\u003Cbr \u002F>\n– Full conversation history visible while composing a reply\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Android App:\u003C\u002Fstrong>\u003Cbr \u002F>\n– View, reply, and forward tickets\u003Cbr \u002F>\n– @Mention colleagues in internal notes\u003Cbr \u002F>\n– Swipe actions for fast ticket management\u003Cbr \u002F>\n– Live chat support\u003Cbr \u002F>\n– Dark mode\u003Cbr \u002F>\n– Real-time WebSocket updates — always in sync with your desktop\u003C\u002Fp>\n\u003Ch3>Integrations Built for the WordPress Ecosystem\u003C\u002Fh3>\n\u003Cp>ThriveDesk connects with the tools WordPress and WooCommerce businesses already use:\u003C\u002Fp>\n\u003Ch3>E-Commerce & Payments\u003C\u002Fh3>\n\u003Cp>  Integration\u003Cbr \u002F>\n  What it does in ThriveDesk\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>WooCommerce\u003C\u002Fstrong>\u003Cbr \u002F>\n  Orders, refunds, subscriptions, customer history — all inside tickets\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>Easy Digital Downloads (EDD)\u003C\u002Fstrong>\u003Cbr \u002F>\n  Digital product purchase history in every ticket\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>SureCart\u003C\u002Fstrong>\u003Cbr \u002F>\n  All-in-one digital product platform data\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>Freemius\u003C\u002Fstrong>\u003Cbr \u002F>\n  Real-time customer and license data\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>Stripe\u003C\u002Fstrong>\u003Cbr \u002F>\n  Customer billing details and transaction history\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>Paddle\u003C\u002Fstrong>\u003Cbr \u002F>\n  Subscription status, billing dates, payment methods\u003C\u002Fp>\n\u003Ch3>Developer Integrations\u003C\u002Fh3>\n\u003Cp>  Integration\u003Cbr \u002F>\n  What it does\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>API & Webhooks\u003C\u002Fstrong>\u003Cbr \u002F>\n  Build custom integrations (Plus plan and above)\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>SmartApp\u003C\u002Fstrong>\u003Cbr \u002F>\n  Connect any external API via drag-and-drop — no code\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>GitHub\u003C\u002Fstrong>\u003Cbr \u002F>\n  Display repo names, issue titles, and status inside tickets\u003C\u002Fp>\n\u003Cp>  \u003Cstrong>WordPress Forms\u003C\u002Fstrong>\u003Cbr \u002F>\n  Compatible with any WordPress form builder for ticket creation\u003C\u002Fp>\n\u003Ch3>The WordPress Plugin — Lightweight, Fast, GDPR-Ready\u003C\u002Fh3>\n\u003Cp>The ThriveDesk WordPress plugin is built to be light. No extra database queries. No impact on your site’s loading speed. No coding required to set up.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What the plugin includes:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WPPortal\u003C\u002Fstrong> — embed your full help center (tickets + knowledge base) on any WordPress page or WooCommerce My Account page with a single shortcode\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Live chat widget\u003C\u002Fstrong> — add ThriveDesk live chat to your site in minutes\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Form builder compatibility\u003C\u002Fstrong> — connect any existing WordPress contact form to create support tickets automatically\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GDPR-compliant\u003C\u002Fstrong> — nonce verification and secure form handling built in\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Auto-cache clearing\u003C\u002Fstrong> — plugin settings updates clear the cache automatically\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Works with any WordPress theme. No page builder required.\u003C\u002Fp>\n\u003Ch3>Free Migration — Switching Is Painless\u003C\u002Fh3>\n\u003Cp>Already on Zendesk or Help Scout? Move to ThriveDesk at no cost.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>From Zendesk:\u003C\u002Fstrong> Complete migration — all conversations, contacts, and history preserved\u003C\u002Fli>\n\u003Cli>\u003Cstrong>From Help Scout:\u003C\u002Fstrong> Full 1:1 migration — conversations, contacts, history, and conditions matched\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Both migrations are included free. Zero data loss guaranteed. Our team handles it.\u003C\u002Fp>\n\u003Ch3>What ThriveDesk Customers Say\u003C\u002Fh3>\n\u003Cblockquote>\n\u003Cp>\u003Cem>“Many businesses live under the impression that only renowned companies offer premium services. This is not always the case. After some digging, we found ThriveDesk. It has been a game changer for us since then.”\u003C\u002Fem>\u003Cbr \u002F>\n  — Mohammad Zannatun Nime, Support Executive, \u003Cstrong>Themesgrove\u003C\u002Fstrong>\u003Cbr \u002F>\n  (Switched from Help Scout. Saved $4,200 per year.)\u003C\u002Fp>\n\u003Cp>\u003Cem>“User classification data became vital for us. We needed to serve our premium customers first to keep our business running. ThriveDesk made that possible.”\u003C\u002Fem>\u003Cbr \u002F>\n  — Mehedi Hasan, CEO, \u003Cstrong>Themefisher\u003C\u002Fstrong>\u003Cbr \u002F>\n  (Switched from Zendesk. Increased sales by enabling premium customer prioritization.)\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Ch3>Privacy and Security\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>GDPR-compliant plugin architecture\u003C\u002Fli>\n\u003Cli>Nonce verification for all form submissions\u003C\u002Fli>\n\u003Cli>No WooCommerce customer data stored on ThriveDesk servers\u003C\u002Fli>\n\u003Cli>99.95% platform uptime\u003C\u002Fli>\n\u003Cli>No third-party data brokers or advertising trackers\u003C\u002Fli>\n\u003C\u002Ful>\n","Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.",100,13515,90,13,"2026-04-07T07:09:00.000Z","6.9.4","4.9","7.4",[20,21,22,23,24],"chatbot","helpdesk","live-chat","support-ticket","woocommerce-support","https:\u002F\u002Fwww.thrivedesk.com\u002F?utm_source=wp-plugins&utm_campaign=plugin-uri&utm_medium=wp-dash","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fthrivedesk.2.1.7.zip",99,1,0,"2024-11-11 00:00:00","2026-04-16T10:56:18.058Z","no_bundle",[34],{"id":35,"url_slug":36,"title":37,"description":38,"plugin_slug":4,"theme_slug":39,"affected_versions":40,"patched_in_version":41,"severity":42,"cvss_score":43,"cvss_vector":44,"vuln_type":45,"published_date":30,"updated_date":46,"references":47,"days_to_patch":49,"patch_diff_files":50,"patch_trac_url":39,"research_status":39,"research_verified":51,"research_rounds_completed":29,"research_plan":39,"research_summary":39,"research_vulnerable_code":39,"research_fix_diff":39,"research_exploit_outline":39,"research_model_used":39,"research_started_at":39,"research_completed_at":39,"research_error":39,"poc_status":39,"poc_video_id":39,"poc_summary":39,"poc_steps":39,"poc_tested_at":39,"poc_wp_version":39,"poc_php_version":39,"poc_playwright_script":39,"poc_exploit_code":39,"poc_has_trace":51,"poc_model_used":39,"poc_verification_depth":39},"CVE-2025-24536","wordpress-helpdesk-live-chat-plugin-powered-by-ai-thrivedesk-reflected-cross-site-scripting","WordPress Helpdesk & Live Chat Plugin Powered by AI – ThriveDesk \u003C= 2.0.6 - Reflected Cross-Site Scripting","The WordPress Helpdesk & Live Chat Plugin Powered by AI – ThriveDesk plugin for WordPress is vulnerable to Reflected Cross-Site Scripting in all versions up to, and including, 2.0.6 due to insufficient input sanitization and output escaping. This makes it possible for unauthenticated attackers to inject arbitrary web scripts in pages that execute if they can successfully trick a user into performing an action such as clicking on a link.",null,"\u003C=2.0.6","2.0.7","medium",6.1,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:C\u002FC:L\u002FI:L\u002FA:N","Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","2025-02-20 16:13:33",[48],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fda18dce3-f8f9-48ae-b767-0b72ffd75c1e?source=api-prod",102,[],false,{"slug":4,"display_name":7,"profile_url":8,"plugin_count":28,"total_installs":11,"avg_security_score":27,"avg_patch_time_days":49,"trust_score":53,"computed_at":54},78,"2026-05-19T19:44:50.763Z",[56,74,97,116,133],{"slug":57,"name":58,"version":59,"author":60,"author_profile":61,"description":62,"short_description":63,"active_installs":64,"downloaded":65,"rating":11,"num_ratings":28,"last_updated":66,"tested_up_to":16,"requires_at_least":67,"requires_php":68,"tags":69,"homepage":72,"download_link":73,"security_score":11,"vuln_count":29,"unpatched_count":29,"last_vuln_date":39,"fetched_at":31},"jotform-ai-chatbot","AI Chatbot – Jotform","3.7.1","Jotform","https:\u002F\u002Fprofiles.wordpress.org\u002Fjotform\u002F","\u003Cp>Jotform AI Chatbot, the best \u003Cstrong>AI Chatbot\u003C\u002Fstrong> that automates support, answers FAQs, drives \u003Cstrong>WooCommerce\u003C\u002Fstrong> sales, generates leads, and boosts engagement — easy setup, no coding!\u003C\u002Fp>\n\u003Cp>🟪 Jotform AI Chatbot allows businesses to engage visitors, guide them through forms, and streamline communication effortlessly. By providing seamless, real-time assistance, it helps convert passive visitors into active users.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FWUFl9IVWqNg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>💬 What does the Jotform AI Chatbot do?\u003C\u002Fh4>\n\u003Cp>The Jotform AI Chatbot plugin allows you to \u003Cstrong>easily create and train custom chatbots\u003C\u002Fstrong> to \u003Cstrong>handle queries, guide users, and share information\u003C\u002Fstrong>. It offers \u003Cstrong>seamless publish\u003C\u002Fstrong> on any WordPress site without coding and enhances user engagement through \u003Cstrong>interactive conversations\u003C\u002Fstrong>. You can \u003Cstrong>customize\u003C\u002Fstrong> chatbot personas, tones, and styles to align with your brand identity. With \u003Cstrong>WooCommerce integration\u003C\u002Fstrong>, the plugin supports online stores with product Q&A, order tracking, and cart recovery.\u003C\u002Fp>\n\u003Ch4>🎥 Product demo videos:\u003C\u002Fh4>\n\u003Cp>▶️ \u003Ca href=\"https:\u002F\u002Flink.jotform.com\u002FgKw5OEf1Kq\" rel=\"nofollow ugc\">How to Use Jotform AI Chatbot on WordPress\u003C\u002Fa>\u003Cbr \u002F>\n▶️ \u003Ca href=\"https:\u002F\u002Flink.jotform.com\u002FXZ3hoL4IRx\" rel=\"nofollow ugc\">How to Set Up Your Chatbot WordPress Plugin in 5 Minutes\u003C\u002Fa>\u003Cbr \u002F>\n▶️ \u003Ca href=\"https:\u002F\u002Flink.jotform.com\u002FwEhyKfnbDS\" rel=\"nofollow ugc\">How to Install Jotform AI Chatbot WordPress Plugin\u003C\u002Fa>\u003Cbr \u002F>\n▶️ \u003Ca href=\"https:\u002F\u002Flink.jotform.com\u002FcEaxwHnep7\" rel=\"nofollow ugc\">How to Connect Your Jotform AI Chatbot to Your WooCommerce Store\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>🚀 Why use Jotform AI Chatbot on your WordPress website?\u003C\u002Fh4>\n\u003Cp>💬 \u003Cstrong>Instant responses\u003C\u002Fstrong>: Provide quick and accurate answers to FAQs, ensuring users receive the necessary information immediately.\u003Cbr \u002F>\n📱 \u003Cstrong>Mobile-fiendly live chat widget\u003C\u002Fstrong>: A fully responsive chat experience that adapts seamlessly to desktop, tablet, and mobile devices. Ensure every visitor enjoys smooth, accessible conversations—anytime, anywhere.\u003Cbr \u002F>\nℹ️ \u003Cstrong>Multilingual support\u003C\u002Fstrong>: Communicate with users in their preferred language to expand your global reach.\u003Cbr \u002F>\n🎨 \u003Cstrong>Customizable branding\u003C\u002Fstrong>: Align the chatbot’s design with your website’s branding for a cohesive and integrated user experience.\u003Cbr \u002F>\n🔒 \u003Cstrong>Secure and reliable\u003C\u002Fstrong>: Built on Jotform’s robust infrastructure, the AI Chatbot keeps your data safe and ensures consistent, dependable performance.\u003C\u002Fp>\n\u003Ch4>🚀 Top features of Jotform AI Chatbot WordPress Plugin\u003C\u002Fh4>\n\u003Cp>🟣 \u003Cstrong>Advanced customization & training\u003C\u002Fstrong>: With the Agent Builder, you can tailor responses, tone, layout control, appearance, and target device, using your data and insights for personalized interactions.\u003Cbr \u002F>\n🟣 \u003Cstrong>Auto train\u003C\u002Fstrong>: The plugin automatically crawls your website content and trains the chatbot without any manual setup. Whenever you update your pages or add a new page, blog post, or FAQ, the chatbot stays in sync and instantly learns from the latest information. This ensures visitors always receive accurate, up-to-date answers, saving you hours of maintenance while delivering a smarter, more reliable customer experience.\u003Cbr \u002F>\n🟣 \u003Cstrong>Chatbot visibility\u003C\u002Fstrong>: Decide where the chatbot should appear on your website. You can choose which pages or typed URLs the chatbot will be shıwn or hidden.\u003Cbr \u002F>\n🟣 \u003Cstrong>Form assistance\u003C\u002Fstrong>: Guide users through form completion with a conversational flow to reduce errors and improve submission success.\u003Cbr \u002F>\n🟣 \u003Cstrong>Chatbot Conversations\u003C\u002Fstrong>: View and manage all user chats directly from your WordPress dashboard. Track interactions, review messages, and respond in real time—without leaving your  site.\u003C\u002Fp>\n\u003Ch4>🌍 Multi-language AI Chatbot for global support\u003C\u002Fh4>\n\u003Cp>The Jotform AI Chatbot automatically adapts to your visitors’ preferred language, supporting seamless conversations in dozens of languages worldwide. Deliver personalized, AI-powered assistance in your users’ native language—no manual setup required.\u003C\u002Fp>\n\u003Ch4>🛒 Smart eCommerce chatbot\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Boost your WooCommerce store with Jotform AI Chatbot WordPress Plugin:\u003C\u002Fli>\n\u003Cli>Engage visitors by answering product questions in real time\u003C\u002Fli>\n\u003Cli>Assist with order tracking\u003C\u002Fli>\n\u003Cli>Reduce cart abandonment\u003C\u002Fli>\n\u003Cli>Drive more completed purchases\u003C\u002Fli>\n\u003Cli>Suggest relevant items and create natural upsell moments\u003C\u002Fli>\n\u003Cli>Turn casual visitors into repeat buyers with always-on assistance\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>💡\u003Cem>Tip: Want to get started even faster? Explore our ready-made \u003Ca href=\"https:\u002F\u002Flink.jotform.com\u002F71R2XHz9A7\" rel=\"nofollow ugc\">AI Chatbot templates\u003C\u002Fa> for various industries. Choose a template, customize it, and publish it on your website in minutes.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>ℹ️ If you have any questions or concerns regarding your online forms, chatbots, or our Agent Builder, feel free to contact our friendly 24-7 \u003Ca href=\"https:\u002F\u002Flink.jotform.com\u002FxNCqA3ySkh\" rel=\"nofollow ugc\">support team\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>🔍 Discover all the features and capabilities of the Jotform AI Chatbot Plugin in our detailed \u003Ca href=\"https:\u002F\u002Flink.jotform.com\u002FYfrmv3z1JH\" rel=\"nofollow ugc\">user guide\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch4>Who can benefit from Jotform AI Chatbot?\u003C\u002Fh4>\n\u003Cp>Jotform AI Chatbot is designed to meet the needs of various users and industries:\u003C\u002Fp>\n\u003Cp>🛒 \u003Cstrong>WooCommerce store owners\u003C\u002Fstrong>: Help shoppers find the perfect products, provide instant support, and handle order tracking to reduce cart abandonment.\u003Cbr \u002F>\n👩🏽‍💼 \u003Cstrong>Small to mid-sized business owners\u003C\u002Fstrong> using WordPress who want to capture leads, qualify visitors, or provide instant support.\u003Cbr \u002F>\n✏️ \u003Cstrong>Agencies and freelancers\u003C\u002Fstrong> who build WordPress websites for clients and need to add interactive engagement tools.\u003Cbr \u002F>\n🧳 \u003Cstrong>Travel and hospitality businesses\u003C\u002Fstrong> (hotels, tour operators, restaurants) that want to answer booking inquiries instantly, share availability, and improve the guest experience on their websites.\u003Cbr \u002F>\n🧑🏾‍💻 \u003Cstrong>SaaS companies\u003C\u002Fstrong> using WordPress for their marketing sites that need to engage prospects, qualify leads, and direct them to demos, trials, or pricing pages.\u003Cbr \u002F>\n📚 \u003Cstrong>Content creators, coaches, and educators\u003C\u002Fstrong> who want to automate responses, book sessions, or provide resources through their site.\u003Cbr \u002F>\n🎉 \u003Cstrong>Event organizers\u003C\u002Fstrong>: Simplify event registration, answer attendee questions, and provide real-time updates.\u003Cbr \u002F>\n💬 \u003Cstrong>Customer support teams\u003C\u002Fstrong>: Deliver 24-7 assistance to resolve user issues, answer common questions, and escalate complex queries when necessary.\u003C\u002Fp>\n\u003Ch3>🛠️ External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to external services to provide functionality and improve user experience. Below are the details of the external services used:\u003C\u002Fp>\n\u003Cp>🌟 \u003Cstrong>Jotform AI platform\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The plugin connects to Jotform’s servers to enable chatbot creation, training, and deployment. This includes accessing your Jotform account data to retrieve chatbot configurations and training data.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.jotform.com\u002Fprivacy\u002F?utm_source=wordpress&utm_medium=plugin_directory&utm_campaign=chatbot_plugin_content&utm_content=privacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.jotform.com\u002Fai-terms\u002F?utm_source=wordpress&utm_medium=plugin_directory&utm_campaign=chatbot_plugin_content&utm_content=ai-terms\" rel=\"nofollow ugc\">AI Terms of Use\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.jotform.com\u002Fterms\u002F?utm_source=wordpress&utm_medium=plugin_directory&utm_campaign=chatbot_plugin_content&utm_content=terms\" rel=\"nofollow ugc\">Terms of Use\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>⚙️ \u003Cstrong>API usage\u003C\u002Fstrong>\u003Cbr \u002F>\n  – The plugin makes external API requests on the following domain to enable chatbot-related functionalities:\u003Cbr \u002F>\n         \u003Cstrong>https:\u002F\u002Fapi.jotform.com\u003C\u002Fstrong>\u003Cbr \u002F>\n  – The plugin uses this domain [\u003Cstrong>https:\u002F\u002Fapi.jotform.com\u003C\u002Fstrong>] as an API service to create realtime chatbot agent conversions.\u003C\u002Fp>\n\u003Cp>☁️ \u003Cstrong>CDN usage\u003C\u002Fstrong>\u003Cbr \u002F>\n– The plugin makes external CDN requests on the following domain to enable chatbot-related functionalities:\u003Cbr \u002F>\n       \u003Cstrong>https:\u002F\u002Fcdn.jotfor.ms\u003C\u002Fstrong>\u003Cbr \u002F>\n– The plugin uses the domain [\u003Cstrong>https:\u002F\u002Fcdn.jotfor.ms\u003C\u002Fstrong>] as a CDN service to deliver and render the embedded AI Chatbot.\u003C\u002Fp>\n\u003Cp>🔑 \u003Cstrong>API Key usage\u003C\u002Fstrong>\u003Cbr \u002F>\n– The plugin uses an API key, which is sent to the domain [\u003Cstrong>https:\u002F\u002Fapi.jotform.com\u003C\u002Fstrong>] to authenticate with the Jotform API service.\u003C\u002Fp>\n\u003Cp>🛍️ \u003Cstrong>WooCommerce integration\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>If WooCommerce is installed and connected, the plugin can access WooCommerce data (such as products, orders, and customer information) to allow the chatbot to answer related questions. This data remains on your WordPress site and is not sent to third-party services except through Jotform’s servers when needed for chatbot responses.\u003C\u002Fp>\n\u003Ch3>📎 Data disclosure\u003C\u002Fh3>\n\u003Cp>The plugin may send the following data to external services:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Chatbot configurations and training data (sent to Jotform servers).\u003C\u002Fli>\n\u003Cli>User input and interaction data (processed to generate responses).\u003C\u002Fli>\n\u003Cli>IP address and metadata for debugging and analytics purposes.\u003C\u002Fli>\n\u003C\u002Ful>\n","AI chatbot that automates support, answers FAQs, drives WooCommerce sales, generates leads, and boosts engagement — easy setup, no coding!",4000,81400,"2026-03-12T12:31:00.000Z","","7.0",[70,20,71,21,22],"ai","chatgpt","http:\u002F\u002Fwordpress.org\u002Fplugins\u002Fjotform-ai-chatbot\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fjotform-ai-chatbot.3.7.1.zip",{"slug":75,"name":76,"version":77,"author":78,"author_profile":79,"description":80,"short_description":81,"active_installs":82,"downloaded":83,"rating":84,"num_ratings":85,"last_updated":86,"tested_up_to":16,"requires_at_least":87,"requires_php":18,"tags":88,"homepage":92,"download_link":93,"security_score":94,"vuln_count":95,"unpatched_count":29,"last_vuln_date":96,"fetched_at":31},"support-genix-lite","Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System","1.4.44","DevItems","https:\u002F\u002Fprofiles.wordpress.org\u002Fdevitemsllc\u002F","\u003Ch4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\u002F7 Chatbot, Smart Automation, and Reports\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Support Genix\u003C\u002Fstrong> is a powerful, \u003Cstrong>AI-powered helpdesk plugin\u003C\u002Fstrong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with \u003Cstrong>AI-powered reply generation\u003C\u002Fstrong>, \u003Cstrong>create knowledge base docs with AI\u003C\u002Fstrong> and enhance customer satisfaction with \u003Cstrong>24\u002F7 automated chatbot support\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With \u003Cstrong>unlimited tickets, agents, and customers\u003C\u002Fstrong>, plus advanced \u003Cstrong>AI features\u003C\u002Fstrong>, custom fields, and automated notifications, you’ll never miss an important issue again.\u003C\u002Fp>\n\u003Ch3>👇 Helpful Links to Get Started\u003C\u002Fh3>\n\u003Cp>🔎 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore\" rel=\"nofollow ugc\">Learn More\u003C\u002Fa> | 📄 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fdocs\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> | 📍 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Froadmaps\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps\" rel=\"nofollow ugc\">Roadmaps\u003C\u002Fa> | 🚀 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Explore Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🚀 Everything You Need for Smarter Customer Support\u003C\u002Fh3>\n\u003Cp>Support Genix is a \u003Cstrong>great alternative\u003C\u002Fstrong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering \u003Cstrong>enterprise-level features\u003C\u002Fstrong> at a fraction of the cost, with \u003Cstrong>no per-agent pricing\u003C\u002Fstrong> and \u003Cstrong>lifetime plans available\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Perfect for \u003Cstrong>e-commerce stores\u003C\u002Fstrong>, \u003Cstrong>digital product sellers\u003C\u002Fstrong>, \u003Cstrong>agencies\u003C\u002Fstrong>, \u003Cstrong>SaaS companies\u003C\u002Fstrong>, \u003Cstrong>educational platforms\u003C\u002Fstrong>, \u003Cstrong>membership sites\u003C\u002Fstrong> etc.\u003C\u002Fp>\n\u003Ch3>🤖 AI-Powered Features (New!)\u003C\u002Fh3>\n\u003Cp>Transform your support workflow with cutting-edge artificial intelligence:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FU_I59cup2-Y?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Help Me Write\u003C\u002Fstrong> – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot\u003C\u002Fstrong> – Provide instant answers 24\u002F7 from your knowledge base, reducing ticket volume by 40%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Writing Assistant\u003C\u002Fstrong> – Create comprehensive help documentation 10x faster using OpenAI and Claude.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>See AI Features in Action:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FEm9kxCRM0d0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Watch how the AI Chatbot answers customer questions 24\u002F7 using your knowledge base.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FJOYALNjfxQ4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Learn how to create professional help articles in minutes with AI Writing Assistant.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8Yj1iLg9kVk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>⚡ Core Features That Scale With You\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Everything\u003C\u002Fstrong> – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Management\u003C\u002Fstrong> – Build a self-service help center that empowers customers to find answers instantly.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations\u003C\u002Fstrong> – Connect with WooCommerce and Envato to enhance your support workflow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email to Ticket Conversion (Pro)\u003C\u002Fstrong> – Automatically convert incoming emails into organized support tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations (Pro)\u003C\u002Fstrong> – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Documentation Suggestions (Pro)\u003C\u002Fstrong> – Automatically suggest relevant help articles while customers create tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Track user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Complete Customization\u003C\u002Fstrong> – Custom fields, ticket categories, role-based permissions, and branding options.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>📊 Powerful Analytics & Reporting\u003C\u002Fh3>\n\u003Cp>Track every metric that matters with comprehensive analytics dashboards:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FfBsoonYiha0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Monitor user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality.\u003C\u002Fp>\n\u003Ch3>▶️ Video Tutorial\u003C\u002Fh3>\n\u003Cp>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO_qX3Bi5YN4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>❤️ Free Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Help Me Write (AI Reply Assistant) (New)\u003C\u002Fli>\n\u003Cli>AI-Powered Chatbot (New)\u003C\u002Fli>\n\u003Cli>AI Chatbot Analytics & Tracking (New)\u003C\u002Fli>\n\u003Cli>AI Writing Assistant for Knowledge Base (New)\u003C\u002Fli>\n\u003Cli>Chatbot-Only Documentation Mode (New)\u003C\u002Fli>\n\u003Cli>Smarter Knowledge Base Analytics (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Ticket Categories\u003C\u002Fli>\n\u003Cli>Ticket Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Priority System\u003C\u002Fli>\n\u003Cli>Ticket Status\u003C\u002Fli>\n\u003Cli>Ticket Transfer\u003C\u002Fli>\n\u003Cli>Support Tickets Report\u003C\u002Fli>\n\u003Cli>Undo Feature for Agents\u003C\u002Fli>\n\u003Cli>Category Order Management\u003C\u002Fli>\n\u003Cli>Automatic Agent Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Knowledge Base Management (New)\u003C\u002Fli>\n\u003Cli>Knowledge Base Layout & Style Customization (New)\u003C\u002Fli>\n\u003Cli>Full Site Editing (FSE) Support\u003C\u002Fli>\n\u003Cli>BetterDocs Migration Tool\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Team & User Roles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Customers\u003C\u002Fli>\n\u003Cli>Agent Roles & Permissions\u003C\u002Fli>\n\u003Cli>Multiple Role Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communication & Workflow\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Saved Replies\u003C\u002Fli>\n\u003Cli>Filters & Sorting\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations & Compatibility\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration\u003C\u002Fli>\n\u003Cli>Envato Marketplace Integration\u003C\u002Fli>\n\u003Cli>Fluent Support Migration Tool\u003C\u002Fli>\n\u003Cli>Multisite Support\u003C\u002Fli>\n\u003Cli>WPML Compatibility\u003C\u002Fli>\n\u003Cli>Multilingual Support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Setup & Design\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Setup Wizard\u003C\u002Fli>\n\u003Cli>Fully Responsive Design\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔥 Pro Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ticket Creation via Chatbot (New)\u003C\u002Fli>\n\u003Cli>Smart Documentation Suggestions (New)\u003C\u002Fli>\n\u003Cli>Auto Close Inactive Tickets\u003C\u002Fli>\n\u003Cli>Auto-Trash & Auto-Delete Tickets\u003C\u002Fli>\n\u003Cli>Conditional Logic for Custom Fields (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email to Ticket Conversion\u003C\u002Fli>\n\u003Cli>Mailbox Binding & Management (New)\u003C\u002Fli>\n\u003Cli>Ticket Transfer Between Mailboxes\u003C\u002Fli>\n\u003Cli>Ticket Tagging System\u003C\u002Fli>\n\u003Cli>Ticket Hotlink Sharing\u003C\u002Fli>\n\u003Cli>Customizable Text Editor Height\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration (Advanced)\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>WhatsApp Integration\u003C\u002Fli>\n\u003Cli>Slack Integration\u003C\u002Fli>\n\u003Cli>FluentCRM Integration\u003C\u002Fli>\n\u003Cli>Tutor LMS Integration\u003C\u002Fli>\n\u003Cli>BetterDocs Integration\u003C\u002Fli>\n\u003Cli>Webhook Integration (Incoming & Outgoing)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Analytics & Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance Insights\u003C\u002Fli>\n\u003Cli>Weekend & Holiday Settings\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>User Access & Login\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Login with Google & Envato\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🤝 Why Businesses Choose Support Genix\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>🚀 Effortless Ticket Management\u003C\u002Fstrong>\u003Cbr \u002F>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛠️ Customizable Support System\u003C\u002Fstrong>\u003Cbr \u002F>\nTailor your support process to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with your customers and team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>👥 Multi-Agent Support\u003C\u002Fstrong>\u003Cbr \u002F>\nCollaborate with your team efficiently. Multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📱 Email Notifications & Auto-Updates\u003C\u002Fstrong>\u003Cbr \u002F>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.\u003C\u002Fp>\n\u003Ch3>❤️ Support Genix Lite Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Help Me Write (New)\u003C\u002Fstrong> – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI-Powered Chatbot (New)\u003C\u002Fstrong> – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\u002F7 automated support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Chatbot Analytics (New)\u003C\u002Fstrong> – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Writing Assistant for Knowledge Base (New)\u003C\u002Fstrong> – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Chatbot-Only Documentation Mode (New)\u003C\u002Fstrong> – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smarter Knowledge Base Analytics (New)\u003C\u002Fstrong> – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Tickets\u003C\u002Fstrong> – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Categories\u003C\u002Fstrong> – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Custom Fields\u003C\u002Fstrong> – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Priority System\u003C\u002Fstrong> – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Status\u003C\u002Fstrong> – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer\u003C\u002Fstrong> – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Support Tickets Report\u003C\u002Fstrong> – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Undo Feature for Agents\u003C\u002Fstrong> – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Category Order Management\u003C\u002Fstrong> – Easily reorder support ticket categories with drag-and-drop functionality for better organization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Automatic Agent Assignment\u003C\u002Fstrong> – Automatically assign tickets to agents based on predefined rules. If no agent is assigned, the system assigns the ticket to the first replying agent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Management (New)\u003C\u002Fstrong> – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Layout & Style Customization (New)\u003C\u002Fstrong> – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Layouts + FSE Support\u003C\u002Fstrong> – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ BetterDocs Migration Tool\u003C\u002Fstrong> – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Team & User Roles:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Agents\u003C\u002Fstrong> – Add as many agents as needed to support your team’s growth, with no restrictions on user access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Customers\u003C\u002Fstrong> – Serve an unlimited number of customers, allowing your business to grow without support system limitations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Agent Roles & Permissions\u003C\u002Fstrong> – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multiple Role Assignment\u003C\u002Fstrong> – Assign multiple roles to users simultaneously for flexible permission management across teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Communication & Workflow:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email Notifications\u003C\u002Fstrong> – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Saved Replies\u003C\u002Fstrong> – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Filters & Sorting\u003C\u002Fstrong> – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations & Compatibility:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration\u003C\u002Fstrong> – View customer order history directly within support tickets for instant purchase context and faster resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fluent Support Migration Tool\u003C\u002Fstrong> – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multisite Support\u003C\u002Fstrong> – Full compatibility with WordPress Multisite networks for managing support across multiple sites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WPML Compatibility\u003C\u002Fstrong> – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multilingual Support\u003C\u002Fstrong> – Easily translate the plugin into any language. Fully compatible with popular translation plugins for seamless localization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Setup & Design:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Setup Wizard\u003C\u002Fstrong> – Quick and easy setup process with guided wizard for faster onboarding and configuration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fully Responsive Design\u003C\u002Fstrong> – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.\u003C\u002Fp>\n\u003Ch3>🔥 Premium Features (Support Genix Pro)\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Creation via Chatbot (New)\u003C\u002Fstrong> – Allow customers to create support tickets directly from the chatbot when questions require human assistance, with full conversation context.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smart Documentation Suggestions (New)\u003C\u002Fstrong> – Display relevant help articles from your knowledge base while customers create tickets, reducing incoming support volume by up to 40%.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto Close Inactive Ticket\u003C\u002Fstrong> – Automatically close resolved tickets after a set period, keeping your helpdesk clean and workflow organized.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto-Trash & Auto-Delete Tickets\u003C\u002Fstrong> – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Conditional Logic for Custom Fields (New)\u003C\u002Fstrong> – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email to Ticket Conversion\u003C\u002Fstrong> – Convert incoming emails into tickets automatically via email piping, streamlining your workflow for faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Mailbox Binding & Management (New)\u003C\u002Fstrong> – Associate email addresses with support tickets for organized multi-mailbox management, automatic routing, and department-based handling.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer Between Mailboxes\u003C\u002Fstrong> – Move tickets across mailbox categories for better organization, departmental routing, and workload distribution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Tags\u003C\u002Fstrong> – Organize and prioritize tickets with customizable tags for quick sorting and easy identification of customer issues.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Hotlink\u003C\u002Fstrong> – Provide customers with secure, one-click access to their tickets. Each hotlink automatically logs the customer into the support portal without manual sign-in.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Text Editor Height\u003C\u002Fstrong> – Adjust the text editor height to match your team’s preferences for comfortable ticket creation and replies.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration (Advanced)\u003C\u002Fstrong> – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Webhook Integration\u003C\u002Fstrong> – Integrate with external services like Zapier, HubSpot, and more to automate ticket updates across your tech stack.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics & Performance:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Performance Insights\u003C\u002Fstrong> – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, or monthly. Key support metrics delivered directly to your inbox.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Weekend & Holiday Settings\u003C\u002Fstrong> – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Access & Login:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Login with Google & Envato\u003C\u002Fstrong> – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Priority Support\u003C\u002Fstrong> – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.\u003C\u002Fp>\n\u003Cp>More features and enhancements coming with regular updates! 🚀 Upgrade today to unlock all these powerful tools and take your customer support to the next level!\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>⚡ Powerful Integrations Available in Support Genix\u003C\u002Fh3>\n\u003Cp>Connect with the tools you already use! Manage queries faster with powerful integrations. 🚀\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛒 Connect Your Digital Marketplace\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Envato Marketplace Integration\u003C\u002Fstrong> – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💬 Reach Customers Wherever They Are\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WhatsApp Integration (Pro)\u003C\u002Fstrong> – Support customers on WhatsApp with automatic ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Slack Integration (Pro)\u003C\u002Fstrong> – Get real-time ticket updates via Slack for better team collaboration.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💡 Seamless eCommerce Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Manage WooCommerce customer queries and orders directly in Support Genix.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>EDD Integration (Pro)\u003C\u002Fstrong> – Simplified support for Easy Digital Downloads with seamless ticket management.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎯 Amplify Your Marketing & Learning Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>FluentCRM Integration (Pro)\u003C\u002Fstrong> – Efficient CRM management of customer relations and communications.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tutor LMS Integration (Pro)\u003C\u002Fstrong> – Manage support tickets for students, courses, and instructors.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>📉 Reduce Ticket Volume Automatically\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>BetterDocs Integration (Pro)\u003C\u002Fstrong> – Auto-suggest relevant articles before tickets are created to reduce volume.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>All integrations work out of the box with no technical expertise needed.\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🎬 Community Tutorials\u003C\u002Fh3>\n\u003Cp>Learn from our amazing community members who’ve created helpful tutorials:\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FuhL2hkjnBb0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003Cbr \u002F>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fa4-TINcT7Zg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n","AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.",1000,51618,88,9,"2026-04-08T08:19:00.000Z","5.0",[89,90,21,91,23],"ai-chatbot","customer-support","knowledge-base","http:\u002F\u002Fsupportgenix.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-genix-lite.1.4.44.zip",97,3,"2025-09-03 00:00:00",{"slug":98,"name":99,"version":100,"author":101,"author_profile":102,"description":103,"short_description":104,"active_installs":105,"downloaded":106,"rating":11,"num_ratings":107,"last_updated":108,"tested_up_to":16,"requires_at_least":109,"requires_php":110,"tags":111,"homepage":114,"download_link":115,"security_score":11,"vuln_count":29,"unpatched_count":29,"last_vuln_date":39,"fetched_at":31},"help-dialog","AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support","3.3.6","echoplugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fechoplugins\u002F","\u003Cp>\u003Cstrong>⚠️ This plugin is being discontinued.\u003C\u002Fstrong> We recommend switching to \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-knowledge-base\u002F\" rel=\"ugc\">Echo Knowledge Base\u003C\u002Fa> which includes a free, more powerful AI Chat.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Features not available in KB AI Chat:\u003C\u002Fstrong> FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Free KB AI Chat features:\u003C\u002Fstrong>\u003Cbr \u002F>\n* Built-in ChatGPT and Google Gemini support\u003Cbr \u002F>\n* AI training from your KB articles\u003Cbr \u002F>\n* Source citations in AI responses\u003Cbr \u002F>\n* Chat history and analytics\u003Cbr \u002F>\n* AI Smart Search\u003C\u002Fp>\n\u003Cp>\u003Cstrong>PRO features:\u003C\u002Fstrong>\u003Cbr \u002F>\n* Agent Handoff and Feedback\u003Cbr \u002F>\n* Email Notifications\u003Cbr \u002F>\n* PDF Training Data\u003C\u002Fp>\n\u003Cp>Learn more about \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-knowledge-base\u002F\" rel=\"ugc\">Echo Knowledge Base\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>✅ AI Chat Integration\u003C\u002Fh3>\n\u003Cp>AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>73 % fewer repeat tickets (our own numbers)\u003C\u002Fstrong>\u003Cbr \u002F>\nAfter enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Why Customers Love It\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Answers in Seconds, Day or Night\u003C\u002Fstrong>\u003Cbr \u002F>\nThe bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Set-Up in a Coffee Break\u003C\u002Fstrong>\u003Cbr \u002F>\nA guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Visible ROI, Fast\u003C\u002Fstrong>\u003Cbr \u002F>\nMost teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Built-In Extras\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Content Gap Alerts\u003C\u002Fstrong> – Flags missing or outdated KB articles so you fix an issue once and never hear about it again.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Pain-point analytics\u003C\u002Fstrong> – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart learning\u003C\u002Fstrong> – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Intelligent Agent Handover\u003C\u002Fstrong> – Multiple triggers ensure users get human help when needed:\n\u003Cul>\n\u003Cli>\u003Cstrong>Keyword Detection\u003C\u002Fstrong>: Automatically offers agent support when users mention terms like “human”, “agent”, or “support”\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sentiment Analysis\u003C\u002Fstrong>: Detects frustrated users through thumbs down feedback and offers immediate human assistance\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Always-On Option\u003C\u002Fstrong>: Display a persistent “Talk to Agent” button for instant human connection\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Powered by AI Engine\u003C\u002Fstrong>, the leading WordPress AI plugin that also drives site-wide content and image generation.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Intelligent Agent Handover Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Our smart handover system ensures no customer gets stuck:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Multi-Trigger System\u003C\u002Fstrong> – Detects when users need human help through keywords, negative feedback, or manual request\u003C\u002Fli>\n\u003Cli>\u003Cstrong>One-Click Setup\u003C\u002Fstrong> – Configure agent buttons, keywords, and routing in minutes\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Workflows\u003C\u002Fstrong> – Route to different teams based on keywords or customer type (beta)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>For detailed setup instructions, visit our \u003Ca href=\"https:\u002F\u002Fwww.echoknowledgebase.com\u002Fdocumentation\u002Fai-chat\u002F\" rel=\"nofollow ugc\">AI Chat Integration Guide\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>✅ Contact Form\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Add contact form to any page\u003C\u002Fli>\n\u003Cli>Get instant email notifications for inquiries\u003C\u002Fli>\n\u003Cli>Track which pages generate inquiries\u003C\u002Fli>\n\u003Cli>Ensure no customer question goes unanswered\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>✅ FAQs\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Create custom questions and answers\u003C\u002Fli>\n\u003Cli>Display FAQs on any page\u003C\u002Fli>\n\u003Cli>Share FAQs across multiple pages\u003C\u002Fli>\n\u003Cli>Customize content for individual pages\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>✅ Search\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Search FAQs and documentation\u003C\u002Fli>\n\u003Cli>Integrate with \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-knowledge-base\u002F\" rel=\"ugc\">Echo Knowledge Base\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Search posts and custom post types\u003C\u002Fli>\n\u003Cli>Quick access to relevant content\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>✅ Contact Options\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Add phone support link\u003C\u002Fli>\n\u003Cli>Include custom URL links\u003C\u002Fli>\n\u003Cli>Multiple contact methods\u003C\u002Fli>\n\u003Cli>Easy access to support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>✅ Customization\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Match your website’s branding\u003C\u002Fli>\n\u003Cli>Customize widget appearance\u003C\u002Fli>\n\u003Cli>Adjust colors and styles\u003C\u002Fli>\n\u003Cli>Flexible design options\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See the AI Chat in action. Open it in the right bottom corner of our website: \u003Ca href=\"https:\u002F\u002Fwww.echoknowledgebase.com\u002F\" rel=\"nofollow ugc\">AI Chat Demo\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>⭐ How Will AI Chat Assist My Customers?\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs.\u003C\u002Fli>\n\u003Cli>The AI Chat assistant provides 24\u002F7 automated support by learning from your knowledge base and documentation.\u003C\u002Fli>\n\u003Cli>AI Chat widget provides FAQs, search, and a contact form.\u003C\u002Fli>\n\u003Cli>The contact form is available for user queries and issue submissions.\u003C\u002Fli>\n\u003Cli>Easy-to-find support questions can be displayed on any page.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>⭐ KEY FEATURES\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Quick, five-minute setup.\u003C\u002Fli>\n\u003Cli>Intelligent agent handover with keyword detection and sentiment analysis.\u003C\u002Fli>\n\u003Cli>Full conversation context preserved during agent transfers.\u003C\u002Fli>\n\u003Cli>A lightweight and customizable widget that works great with your branding.\u003C\u002Fli>\n\u003Cli>Supports RTL and WCAG accessibility.\u003C\u002Fli>\n\u003Cli>Responsive design that works with any theme.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>⭐ WHY CHOOSE AI CHAT WIDGET?\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Innovative features and ongoing improvements\u003C\u002Fli>\n\u003Cli>Friendly and timely 24\u002F7 support\u003C\u002Fli>\n\u003Cli>Integrated with \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-knowledge-base\u002F\" rel=\"ugc\">Echo Knowledge Base\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Unlimited AI Chat widgets and FAQs\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See our AI Chat documentation \u003Ca href=\"https:\u002F\u002Fwww.echoknowledgebase.com\u002Fdocumentation\u002F\" title=\"AI Chat documentation\" rel=\"nofollow ugc\">here\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>—\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>⭐ \u003Cstrong>OUR FREE COMPLEMENTARY PLUGINS\u003C\u002Fstrong> ⭐\u003C\u002Fp>\n\u003Cp>✅ \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-knowledge-base\" rel=\"ugc\">Echo Knowledge Base\u003C\u002Fa>\u003C\u002Fstrong> is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-knowledge-base\" rel=\"ugc\">Learn More\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>✅ \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fcreative-addons-for-elementor\" rel=\"ugc\">Creative Add-Ons for Elementor\u003C\u002Fa>\u003C\u002Fstrong> helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fcreative-addons-for-elementor\" rel=\"ugc\">Learn More\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>✅ \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-show-ids\u002F\" rel=\"ugc\">Show IDs\u003C\u002Fa>\u003C\u002Fstrong> reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fecho-show-ids\u002F\" rel=\"ugc\">Learn More\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>✅ \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fscroll-down-arrow\u002F\" rel=\"ugc\">Scroll Down Arrow\u003C\u002Fa>\u003C\u002Fstrong> Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Improve customer support with AI chat, live agent handover, FAQs, search, and contact form. Cut support tickets by 50% or more while boosting sales.",200,14225,6,"2026-02-23T01:09:00.000Z","5.4","5.6",[112,113,20,21,22],"ai-gpt","chat","https:\u002F\u002Fwww.echoknowledgebase.com\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhelp-dialog.3.3.6.zip",{"slug":117,"name":118,"version":119,"author":120,"author_profile":121,"description":122,"short_description":123,"active_installs":11,"downloaded":124,"rating":125,"num_ratings":85,"last_updated":126,"tested_up_to":16,"requires_at_least":127,"requires_php":68,"tags":128,"homepage":67,"download_link":130,"security_score":131,"vuln_count":28,"unpatched_count":28,"last_vuln_date":132,"fetched_at":31},"revechat","REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More","6.4.4","REVE Chat","https:\u002F\u002Fprofiles.wordpress.org\u002Frevechat\u002F","\u003Cp>REVE Chat is a complete customer service, marketing, and sales solution for different industries such as Ecommerce, SaaS, Telecom, Banking, Finance, Real Estate, and more. It unifies real-time live chat, AI-driven chatbots, smart helpdesk, and multichannel campaigns into a single platform.\u003C\u002Fp>\n\u003Cp>You can use it to qualify & capture leads, reduce cart abandonment, provide personalized product recommendations, deliver instant support, and more. REVE Chat WordPress plugin provides a super easy installation process for customers to avail the great features we have to offer.\u003C\u002Fp>\n\u003Cp>You can start on our Free plan (no credit card required). As your usage grows, you can upgrade to one of our paid plans as per your need. We also offer an optional 14-day full-feature trial to explore everything we have to offer for your business.\u003C\u002Fp>\n\u003Cp>Start your journey with \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">REVE Chat\u003C\u002Fa> now by clicking the link.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FWPEhFtSU7NI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Why is REVE Chat a Must for Your WordPress Website?\u003C\u002Fh3>\n\u003Cp>REVE Chat offers a complete solution with a variety of powerful features, such as:\u003C\u002Fp>\n\u003Cp>🤖 \u003Cstrong>AI-Powered Conversations:\u003C\u002Fstrong> Augmented by LLMs, REVE Chatbots are able to respond and provide solutions like a human agent.\u003Cbr \u002F>\n📥 \u003Cstrong>Smart Omnichannel Single Inbox:\u003C\u002Fstrong> Manage live chat conversations and chatbot interactions from one unified view so that agents don’t have to manage multiple tools.\u003Cbr \u002F>\n📈 \u003Cstrong>Higher Lead Generation and Sales:\u003C\u002Fstrong> With \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Flive-chat-software\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">Live Chat\u003C\u002Fa> and Chatbot, your company can convert more customers, reduce cart abandonment, recommend solutions, and more.\u003Cbr \u002F>\n🎫 \u003Cstrong>Manage Issues Efficiently:\u003C\u002Fstrong> Through an \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fticketing\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">omnichannel ticketing system\u003C\u002Fa>, collect issues via email, widget, chat, and more, and resolve them with speed and efficiency.\u003Cbr \u002F>\n📣 \u003Cstrong>Built-in Campaigns:\u003C\u002Fstrong> REVE Chat goes beyond chat as you can efficiently run WhatsApp, Web Push, and SMS campaigns from the same platform and convert visitors into customers.\u003Cbr \u002F>\n⚡ \u003Cstrong>Easy-to-Use Solution:\u003C\u002Fstrong> Install our plugin, connect with our platform, and seamlessly chat with customers within a few minutes.\u003Cbr \u002F>\n📊 \u003Cstrong>Actionable Analytics:\u003C\u002Fstrong> Track everything regarding customer activity, live chat conversations, SLA, FRT, and more, in an intuitive dashboard to track ROI and overall customer service performance.\u003Cbr \u002F>\n🔗 \u003Cstrong>Deep System Integrations:\u003C\u002Fstrong> Integrate with popular platforms like WooCommerce, Google My Business, and HubSpot CRM for a more cohesive business ecosystem.\u003Cbr \u002F>\n🛡️ \u003Cstrong>Enterprise-Ready Controls:\u003C\u002Fstrong> Make use of role-based access control, SSO options, and more to maintain privacy and compliance.\u003Cbr \u002F>\n🎁 \u003Cstrong>Start for Free:\u003C\u002Fstrong> REVE Chat is completely free for all users and has paid plans for users that need more advanced features and tools for business growth.\u003C\u002Fp>\n\u003Ch3>The Best REVE Chat Features\u003C\u002Fh3>\n\u003Cp>💬 \u003Cstrong>AI-powered Live Chat & Instant Messaging:\u003C\u002Fstrong> Provide fast, real-time conversations with AI Copilot assistance to resolve queries instantly and personalize customer experiences.\u003Cbr \u002F>\n📹 \u003Cstrong>One-click Video and Voice Call:\u003C\u002Fstrong> Chat with customers via video or voice with just one click of a button.\u003Cbr \u002F>\n🤝 \u003Cstrong>Smooth Co-browsing & Screen Sharing:\u003C\u002Fstrong> Collaborate with customers when needed to solve complex problems and technical issues.\u003Cbr \u002F>\n🤖 \u003Cstrong>Powerful AI Chatbots:\u003C\u002Fstrong> Create \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fchatbots\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">AI chatbots\u003C\u002Fa> configured with deep system integration to quickly address customer queries in any channel.\u003Cbr \u002F>\n🏗️ \u003Cstrong>Drag-and-Drop Chatbot Flow Builder:\u003C\u002Fstrong> Easily create chatbots by adding elements as needed without any coding knowledge required.\u003Cbr \u002F>\n🛎️ \u003Cstrong>Smart Helpdesk:\u003C\u002Fstrong> Provide both customers and agents with innovative tools to report, collect, manage, and resolve tickets.\u003Cbr \u002F>\n🚀 \u003Cstrong>Robust Campaign Management:\u003C\u002Fstrong> Utilize Web Push notifications, \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fwhatsapp-campaign\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">WhatsApp campaigns\u003C\u002Fa>, and SMS messages to engage with users effectively, generating more leads and sales.\u003Cbr \u002F>\n🎨 \u003Cstrong>Fully-Customizable Chat Widget:\u003C\u002Fstrong> Bring your brand’s identity into your chat widget and give it a more premium feel.\u003Cbr \u002F>\n📱 \u003Cstrong>Multi-widget Deployment:\u003C\u002Fstrong> Deploy multiple widgets according to your use, whether they are powered by chatbots, just for live chat, or one that allows your customers to report and track tickets.\u003Cbr \u002F>\n🛒 \u003Cstrong>Deep Ecommerce Integrations:\u003C\u002Fstrong> Seamlessly connect with WooCommerce to recover carts, recommend products, and personalize campaigns that drive more sales.\u003Cbr \u002F>\n📈 \u003Cstrong>Analytics Dashboard:\u003C\u002Fstrong> Monitor all conversations, check conversations, track agent performances, and campaign ROI in a comprehensive dashboard.\u003Cbr \u002F>\n📝 \u003Cstrong>Custom Forms:\u003C\u002Fstrong> Create personalized and in-depth forms for specific purposes and uses.\u003C\u002Fp>\n\u003Ch3>Why Use REVE Chat Over Other Plugins?\u003C\u002Fh3>\n\u003Cp>If you’ve looked at plugins like Tawk.to, Tidio, Crisp, Chaty or LiveChat, you’ve probably noticed they mainly focus on website chat. REVE Chat goes further by combining customer support, automation, and outreach into one platform:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More than Just Chat:\u003C\u002Fstrong> Most plugins focus on live chat or chatbot, while REVE Chat combines both of those, along with AI capabilities, ticketing, campaigns, and more in one plugin.\u003Cbr \u002F>\n\u003Cstrong>True Omnichannel Support:\u003C\u002Fstrong> Engage customers in all channels (not just website) while also collecting and resolving tickets from multiple sources.\u003Cbr \u002F>\n\u003Cstrong>AI That Works With You:\u003C\u002Fstrong> Instead of only rule-based bots, REVE Chat offers AI-powered chatbots and an AI Copilot that can assist agents in real time for faster, more natural responses.\u003Cbr \u002F>\n\u003Cstrong>Built to Grow With You:\u003C\u002Fstrong> From startups to enterprises, REVE Chat includes role-based controls, integrations, and analytics that scale as you do.\u003C\u002Fp>\n\u003Ch3>Who Can Use This Plugin?\u003C\u002Fh3>\n\u003Cp>REVE Chat is great for businesses in all industries, but we offer different kinds of specialized use cases and features for each industry.\u003C\u002Fp>\n\u003Ch4>Ecommerce\u003C\u002Fh4>\n\u003Cp>🛒 \u003Cstrong>Personalized Recommendations:\u003C\u002Fstrong> Display product carousels and smart catalogs tailored to visitor behavior.\u003Cbr \u002F>\n⚙️ \u003Cstrong>WooCommerce Integration:\u003C\u002Fstrong> Seamlessly connect your store to recover carts and process orders in real time.\u003Cbr \u002F>\n📣 \u003Cstrong>Targeted Campaigns:\u003C\u002Fstrong> Run Web Push, WhatsApp, and SMS campaigns that drive repeat purchases.\u003Cbr \u002F>\n⚡ \u003Cstrong>Proactive Support:\u003C\u002Fstrong> Use proactive chats and triggers to reduce cart abandonment and assist buyers instantly.\u003C\u002Fp>\n\u003Ch4>Banking & Finance\u003C\u002Fh4>\n\u003Cp>🏦 \u003Cstrong>Smart FAQ Chatbots:\u003C\u002Fstrong> Automate responses to common banking queries smartly and securely.\u003Cbr \u002F>\n💰 \u003Cstrong>Loan & Product Guidance:\u003C\u002Fstrong> Recommend loan options, savings plans, or cards based on customer needs.\u003Cbr \u002F>\n🔒 \u003Cstrong>Secure Transaction Gateways:\u003C\u002Fstrong> Provide real-time support for payments with added authentication.\u003Cbr \u002F>\n📝 \u003Cstrong>Streamlined Onboarding:\u003C\u002Fstrong> Use custom forms and co-browsing to guide users through account setup.\u003C\u002Fp>\n\u003Ch4>Insurance\u003C\u002Fh4>\n\u003Cp>🛡️ \u003Cstrong>Claims & Applications:\u003C\u002Fstrong> Provide customized forms, collect customer information, and process them directly via chatbots or live chat.\u003Cbr \u002F>\n📞 \u003Cstrong>Virtual Assistance:\u003C\u002Fstrong> Offer onboarding and personalized support with live chat, co-browsing, voice, or video.\u003Cbr \u002F>\n🔀 \u003Cstrong>Advanced Routing:\u003C\u002Fstrong> Direct policyholders to the right agent based on query type.\u003Cbr \u002F>\n📅 \u003Cstrong>Proactive Campaigns:\u003C\u002Fstrong> Send renewal reminders and policy updates via SMS or WhatsApp.\u003C\u002Fp>\n\u003Ch4>Telecom\u003C\u002Fh4>\n\u003Cp>📡 \u003Cstrong>Roaming and Plan Activation:\u003C\u002Fstrong> From understanding customer needs to completing plan\u002Froaming\u002Fservice activation, all can be done through a chatbot with deep system integration capability.\u003Cbr \u002F>\n📥 \u003Cstrong>Smart Ticketing System:\u003C\u002Fstrong> Handle customer issues across multiple channels in one inbox.\u003Cbr \u002F>\n💡 \u003Cstrong>Plan & Package Suggestions:\u003C\u002Fstrong> Recommend subscriptions tailored to usage patterns and customer needs through an AI-powered Chatbot.\u003Cbr \u002F>\n🗺️ \u003Cstrong>Custom Journeys:\u003C\u002Fstrong> Guide users through onboarding, troubleshooting, upgrades, and more.\u003Cbr \u002F>\n💳 \u003Cstrong>Secure Billing Support:\u003C\u002Fstrong> Assist customers with payment gateways and billing via API integration.\u003C\u002Fp>\n\u003Ch4>Real Estate\u003C\u002Fh4>\n\u003Cp>🏠 \u003Cstrong>Smart Property Search:\u003C\u002Fstrong> Use chatbots to recommend listings with carousels and catalogs.\u003Cbr \u002F>\n📞 \u003Cstrong>Instant Lead Capture:\u003C\u002Fstrong> Collect buyer and seller details via live chat and chatbot through custom forms.\u003Cbr \u002F>\n🎥 \u003Cstrong>Virtual Property Tours:\u003C\u002Fstrong> Host guided tours and consultations through video and co-browsing.\u003Cbr \u002F>\n🔔 \u003Cstrong>Follow-up Campaigns:\u003C\u002Fstrong> Automate reminders for viewings and offers via WhatsApp, Web Push, or SMS.\u003C\u002Fp>\n\u003Ch4>SaaS\u003C\u002Fh4>\n\u003Cp>💻 \u003Cstrong>Lead Qualification Bots:\u003C\u002Fstrong> Capture and qualify leads before passing them to sales.\u003Cbr \u002F>\n🌍 \u003Cstrong>24\u002F7 Multichannel Support:\u003C\u002Fstrong> Provide round-the-round help via live chat, ticketing, and chatbots inside your SaaS platforms.\u003Cbr \u002F>\n📈 \u003Cstrong>Upsell Campaigns:\u003C\u002Fstrong> Run web and WhatsApp campaigns to drive feature adoption, renewals, and upgrades.\u003Cbr \u002F>\n🔍 \u003Cstrong>Retention Insights:\u003C\u002Fstrong> Track usage and support metrics to improve customer success.\u003C\u002Fp>\n\u003Ch3>Integration That Powers Your Workflow\u003C\u002Fh3>\n\u003Cp>REVE Chat connects seamlessly with the tools you already use.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>CRM & Business Tools:\u003C\u002Fstrong> HubSpot CRM, Google Business Profile, Salesforce, Zapier, Pipedrive, etc.\u003Cbr \u002F>\n\u003Cstrong>Google Platforms:\u003C\u002Fstrong> Google Business Profile, YouTube, Google Play, etc.\u003Cbr \u002F>\n\u003Cstrong>Analytics:\u003C\u002Fstrong> GTM, Google Analytics, Power BI, and Custom Analytics System.\u003Cbr \u002F>\n\u003Cstrong>Collaboration & Communication:\u003C\u002Fstrong> Facebook Comment & Messenger, WhatsApp, Telegram, Viber, Instagram, Twitter, and more.\u003Cbr \u002F>\n\u003Cstrong>APIs & Webhooks:\u003C\u002Fstrong> Flexible options to extend REVE Chat into your own systems.\u003C\u002Fp>\n\u003Cp>To learn more about how REVE Chat can help your business, \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fdemo-request\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">request a free consultation\u003C\u002Fa> with one of our experts now.\u003C\u002Fp>\n\u003Ch3>Pricing at a glance\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Free plan (forever)\u003C\u002Fstrong> – Core chat features with limited monthly conversations.\u003Cbr \u002F>\n\u003Cstrong>Conversation-based pricing\u003C\u002Fstrong> – Pay only for the conversations you need as your traffic grows.\u003Cbr \u002F>\n\u003Cstrong>Optional Add-Ons\u003C\u002Fstrong> – AI Credit, Whitelabel, Integrations and much more for your business needs.\u003Cbr \u002F>\n\u003Cstrong>14-day trial\u003C\u002Fstrong> – Unlock all of our features and try it out for 14 days.\u003C\u002Fp>\n\u003Cp>For more pricing details, please check out our \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fpricing\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">pricing page\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>Should you need any assistance, feel free to chat with our customer service professionals at our \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">Website\u003C\u002Fa> or email us at support@revechat.com.\u003C\u002Fp>\n\u003Ch3>Contributors & Developers\u003C\u002Fh3>\n\u003Cp>REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.\u003C\u002Fp>\n\u003Ch3>Contributors & Developers\u003C\u002Fh3>\n\u003Cp>REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.\u003C\u002Fp>\n","A free all-in-one customer service and lead generation platform capable of engaging, retaining, and converting customers.",31815,96,"2026-04-07T05:35:00.000Z","2.7",[20,90,21,22,129],"livechat","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Frevechat.6.4.5.zip",79,"2025-04-09 00:00:00",{"slug":134,"name":135,"version":136,"author":137,"author_profile":138,"description":139,"short_description":140,"active_installs":141,"downloaded":142,"rating":11,"num_ratings":143,"last_updated":144,"tested_up_to":16,"requires_at_least":145,"requires_php":18,"tags":146,"homepage":148,"download_link":149,"security_score":150,"vuln_count":151,"unpatched_count":28,"last_vuln_date":152,"fetched_at":31},"hive-support","Hive Support | AI-Powered Help Desk, Live Chat and Chatbot","1.2.11","Hive Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fhivesupport\u002F","\u003Cp>Improve your WordPress customer support with Hive Support – a simple, user-friendly helpdesk and live chat plugin designed to make support tasks easier and more efficient.\u003C\u002Fp>\n\u003Cp>✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every customer.\u003C\u002Fp>\n\u003Cp>🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.\u003C\u002Fp>\n\u003Cp>With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.\u003C\u002Fp>\n\u003Cp>Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FxwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\" rel=\"nofollow ugc\">🚀 \u003Cstrong>Get Pro\u003C\u002Fstrong>\u003C\u002Fa>  | \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002F\" rel=\"nofollow ugc\">\u003Cstrong>Docs\u003C\u002Fstrong>\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3> ✴️ Hive Supports Key Features \u003C\u002Fh3>\n\u003Cp>✅  \u003Cstrong>Ticket Management System (Free) – \u003C\u002Fstrong> Manage unlimited tickets, agents, and customers with customizable filters and statuses.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Smart AI-Based Chatbot (Pro) – \u003C\u002Fstrong> Offer 24\u002F7 support with ChatGPT integration, prompt-based AI training, fine-tuning, and preset questions for quick replies.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Business Inbox (Free) – \u003C\u002Fstrong> Create and customize multiple support mailboxes. (Web-based and Email Based)\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Live Chat (Pro) – \u003C\u002Fstrong> Enable or disable live chat on any page and customize the chat widget’s text and appearance\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Agent Activity Tracking (Free) – \u003C\u002Fstrong> Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.\u003C\u002Fp>\n\u003Ch4> More Features of Hive Support \u003C\u002Fh4>\n\u003Col>\n\u003Cli>\u003Cstrong>Manage Support Agents (Free) – \u003C\u002Fstrong> Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket Reports (Free) – \u003C\u002Fstrong> Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Notifications (Free) – \u003C\u002Fstrong> Send customizable email notifications to customers and agents, including subject and body text.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Response Templates (Pro) – \u003C\u002Fstrong> Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Automation Trigger (Pro) – \u003C\u002Fstrong> Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Ticket Fields (Pro) – \u003C\u002Fstrong> Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Performance Reports (Pro) – \u003C\u002Fstrong>Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.\u003C\u002Fli>\n\u003Cli>\u003Cstrong> Integration Capabilities (Pro) – \u003C\u002Fstrong> Hive Support is now fully integrated with Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce, CRM, and LMS platforms.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>🛡️ GDPR Compliant Helpdesk\u003C\u002Fh3>\n\u003Cp>Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.\u003C\u002Fp>\n\u003Ch3>📌 Why Choose the Hive Support Plugin for your WordPress Website?\u003C\u002Fh3>\n\u003Ch4>⏳ Improved Response Time\u003C\u002Fh4>\n\u003Cp>Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.\u003C\u002Fp>\n\u003Ch4>📑 All-inclusive Analytics and Reporting\u003C\u002Fh4>\n\u003Cp>Gain insights into common issues, response times, and customer satisfaction to improve your support services.\u003C\u002Fp>\n\u003Ch4>🛡️ Better User Experience\u003C\u002Fh4>\n\u003Cp>Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.\u003C\u002Fp>\n\u003Ch4>🔗 Integration with Other Tools\u003C\u002Fh4>\n\u003Cp>Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📍 Useful Guide for Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Ftelegram-integration\u002F\" rel=\"nofollow ugc\">Telegram Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fdiscord-integration\u002F\" rel=\"nofollow ugc\">Discord Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fmanage-your-tickets-using-whatsapp-with-hive-support\u002F\" rel=\"nofollow ugc\">WhatsApp Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>⚙️ How to Use Hive Support on your WordPress Site\u003C\u002Fh4>\n\u003Cp>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fgetting-started-with-hive-support\u002F\" rel=\"nofollow ugc\"> How to Install the Hive Support.\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3>🎉 Other Plugins from WPCommerz\u003C\u002Fh3>\n\u003Cp>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fguidant\u002F\" rel=\"ugc\">\u003Cstrong>WP Guidant:\u003C\u002Fstrong>\u003C\u002Fa> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdarklup-lite-wp-dark-mode\u002F\" rel=\"ugc\">\u003Cstrong>Darklup:\u003C\u002Fstrong>\u003C\u002Fa> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.\n\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwceazy\u002F\" rel=\"ugc\">\u003Cstrong>wcEazy:\u003C\u002Fstrong>\u003C\u002Fa> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.\n\u003C\u002Fp>\n\u003Cp>\u003Cstrong>❤️ Loved Hive Support?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Join our \u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fgroups\u002Fwpcommerz\" rel=\"nofollow ugc\">Facebook Group\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Learn from our tutorials on \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002F@wpcommerz8042\" rel=\"nofollow ugc\">Youtube Channel\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Or rate Darklup on \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fhive-support\u002F#reviews\" rel=\"ugc\">WordPress\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Privacy Policy\u003C\u002Fh3>\n\u003Cp>Hive Support uses \u003Ca href=\"https:\u002F\u002Fappsero.com\" rel=\"nofollow ugc\">Appsero\u003C\u002Fa> SDK to collect some telemetry data upon user’s confirmation. 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