[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f_YEYRfDINxM6WnbsVCxV-bBjl2y98CtWTnaf_wmiu_E":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":13,"last_updated":14,"tested_up_to":15,"requires_at_least":16,"requires_php":17,"tags":18,"homepage":22,"download_link":23,"security_score":24,"vuln_count":13,"unpatched_count":13,"last_vuln_date":25,"fetched_at":26,"vulnerabilities":27,"developer":28,"crawl_stats":25,"alternatives":36,"analysis":135,"fingerprints":197},"support-hero","Support Hero","1.0.0","Fernando Acosta","https:\u002F\u002Fprofiles.wordpress.org\u002Famgnando\u002F","\u003Ch4>Make your customers happier by educating them through self-help support\u003C\u002Fh4>\n\u003Cp>Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.\u003C\u002Fp>\n\u003Cp>With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming the way users troubleshoot issues on the websites.\u003C\u002Fp>\n\u003Cp>Most small software companies can’t afford offering 24\u002F7 customer support. It’s just not feasible.  The other thing I would add is that offering efficient self help resources can help a lot with that. Users don’t expect us to be available 24\u002F7, but they still appreciate being able to find the answer to their question quickly!\u003C\u002Fp>\n\u003Ch3>How it works:\u003C\u002Fh3>\n\u003Ch4>Create knowledge base articles and tutorials\u003C\u002Fh4>\n\u003Cp>Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources.\u003C\u002Fp>\n\u003Ch4>Deliver Help 24\u002F7, right within your app or website\u003C\u002Fh4>\n\u003Cp>95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find!\u003C\u002Fp>\n\u003Ch4>Know what’s working, and what’s not\u003C\u002Fh4>\n\u003Cp>Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.\u003C\u002Fp>\n\u003Ch4>Leverage the statistics to improve your Help Center\u003C\u002Fh4>\n\u003Cp>Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FrVOgsodhxV4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>I have to say that I have always been very skeptic about\u003Cbr \u002F>\n  help desk support, but Support Hero is very straightforward\u003Cbr \u002F>\n  and intuitive. The time spent on the support emails has been\u003Cbr \u002F>\n  reduced by the 50%, which is amazing!\u003Cbr \u002F>\n  \u003Cstrong>Francesca Castaldi, Panel Manager at WhatUsersDo\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Make your customers happier by educating them through self-help support",10,1287,0,"2018-05-09T15:32:00.000Z","4.9.29","4.0","5.6",[19,20,21],"knowledge-base","self-help-support","support","","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-hero.zip",85,null,"2026-03-15T15:16:48.613Z",[],{"slug":29,"display_name":7,"profile_url":8,"plugin_count":30,"total_installs":31,"avg_security_score":32,"avg_patch_time_days":33,"trust_score":34,"computed_at":35},"amgnando",7,109440,89,5,92,"2026-04-04T09:04:55.532Z",[37,63,84,106,120],{"slug":38,"name":39,"version":40,"author":41,"author_profile":42,"description":43,"short_description":44,"active_installs":45,"downloaded":46,"rating":47,"num_ratings":48,"last_updated":49,"tested_up_to":50,"requires_at_least":51,"requires_php":52,"tags":53,"homepage":58,"download_link":59,"security_score":60,"vuln_count":61,"unpatched_count":13,"last_vuln_date":62,"fetched_at":26},"support-genix-lite","Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System","1.4.43","DevItems","https:\u002F\u002Fprofiles.wordpress.org\u002Fdevitemsllc\u002F","\u003Ch4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\u002F7 Chatbot, Smart Automation, and Reports\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Support Genix\u003C\u002Fstrong> is a powerful, \u003Cstrong>AI-powered helpdesk plugin\u003C\u002Fstrong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with \u003Cstrong>AI-powered reply generation\u003C\u002Fstrong>, \u003Cstrong>create knowledge base docs with AI\u003C\u002Fstrong> and enhance customer satisfaction with \u003Cstrong>24\u002F7 automated chatbot support\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With \u003Cstrong>unlimited tickets, agents, and customers\u003C\u002Fstrong>, plus advanced \u003Cstrong>AI features\u003C\u002Fstrong>, custom fields, and automated notifications, you’ll never miss an important issue again.\u003C\u002Fp>\n\u003Ch3>👇 Helpful Links to Get Started\u003C\u002Fh3>\n\u003Cp>🔎 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore\" rel=\"nofollow ugc\">Learn More\u003C\u002Fa> | 📄 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fdocs\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> | 📍 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Froadmaps\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps\" rel=\"nofollow ugc\">Roadmaps\u003C\u002Fa> | 🚀 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Explore Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🚀 Everything You Need for Smarter Customer Support\u003C\u002Fh3>\n\u003Cp>Support Genix is a \u003Cstrong>great alternative\u003C\u002Fstrong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering \u003Cstrong>enterprise-level features\u003C\u002Fstrong> at a fraction of the cost, with \u003Cstrong>no per-agent pricing\u003C\u002Fstrong> and \u003Cstrong>lifetime plans available\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Perfect for \u003Cstrong>e-commerce stores\u003C\u002Fstrong>, \u003Cstrong>digital product sellers\u003C\u002Fstrong>, \u003Cstrong>agencies\u003C\u002Fstrong>, \u003Cstrong>SaaS companies\u003C\u002Fstrong>, \u003Cstrong>educational platforms\u003C\u002Fstrong>, \u003Cstrong>membership sites\u003C\u002Fstrong> etc.\u003C\u002Fp>\n\u003Ch3>🤖 AI-Powered Features (New!)\u003C\u002Fh3>\n\u003Cp>Transform your support workflow with cutting-edge artificial intelligence:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FU_I59cup2-Y?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Help Me Write\u003C\u002Fstrong> – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot\u003C\u002Fstrong> – Provide instant answers 24\u002F7 from your knowledge base, reducing ticket volume by 40%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Writing Assistant\u003C\u002Fstrong> – Create comprehensive help documentation 10x faster using OpenAI and Claude.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>See AI Features in Action:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FEm9kxCRM0d0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Watch how the AI Chatbot answers customer questions 24\u002F7 using your knowledge base.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FJOYALNjfxQ4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Learn how to create professional help articles in minutes with AI Writing Assistant.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8Yj1iLg9kVk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>⚡ Core Features That Scale With You\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Everything\u003C\u002Fstrong> – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Management\u003C\u002Fstrong> – Build a self-service help center that empowers customers to find answers instantly.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations\u003C\u002Fstrong> – Connect with WooCommerce and Envato to enhance your support workflow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email to Ticket Conversion (Pro)\u003C\u002Fstrong> – Automatically convert incoming emails into organized support tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations (Pro)\u003C\u002Fstrong> – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Documentation Suggestions (Pro)\u003C\u002Fstrong> – Automatically suggest relevant help articles while customers create tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Track user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Complete Customization\u003C\u002Fstrong> – Custom fields, ticket categories, role-based permissions, and branding options.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>📊 Powerful Analytics & Reporting\u003C\u002Fh3>\n\u003Cp>Track every metric that matters with comprehensive analytics dashboards:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FfBsoonYiha0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Monitor user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality.\u003C\u002Fp>\n\u003Ch3>▶️ Video Tutorial\u003C\u002Fh3>\n\u003Cp>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO_qX3Bi5YN4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>❤️ Free Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Help Me Write (AI Reply Assistant) (New)\u003C\u002Fli>\n\u003Cli>AI-Powered Chatbot (New)\u003C\u002Fli>\n\u003Cli>AI Chatbot Analytics & Tracking (New)\u003C\u002Fli>\n\u003Cli>AI Writing Assistant for Knowledge Base (New)\u003C\u002Fli>\n\u003Cli>Chatbot-Only Documentation Mode (New)\u003C\u002Fli>\n\u003Cli>Smarter Knowledge Base Analytics (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Ticket Categories\u003C\u002Fli>\n\u003Cli>Ticket Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Priority System\u003C\u002Fli>\n\u003Cli>Ticket Status\u003C\u002Fli>\n\u003Cli>Ticket Transfer\u003C\u002Fli>\n\u003Cli>Support Tickets Report\u003C\u002Fli>\n\u003Cli>Undo Feature for Agents\u003C\u002Fli>\n\u003Cli>Category Order Management\u003C\u002Fli>\n\u003Cli>Automatic Agent Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Knowledge Base Management (New)\u003C\u002Fli>\n\u003Cli>Knowledge Base Layout & Style Customization (New)\u003C\u002Fli>\n\u003Cli>Full Site Editing (FSE) Support\u003C\u002Fli>\n\u003Cli>BetterDocs Migration Tool\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Team & User Roles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Customers\u003C\u002Fli>\n\u003Cli>Agent Roles & Permissions\u003C\u002Fli>\n\u003Cli>Multiple Role Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communication & Workflow\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Saved Replies\u003C\u002Fli>\n\u003Cli>Filters & Sorting\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations & Compatibility\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration\u003C\u002Fli>\n\u003Cli>Envato Marketplace Integration\u003C\u002Fli>\n\u003Cli>Fluent Support Migration Tool\u003C\u002Fli>\n\u003Cli>Multisite Support\u003C\u002Fli>\n\u003Cli>WPML Compatibility\u003C\u002Fli>\n\u003Cli>Multilingual Support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Setup & Design\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Setup Wizard\u003C\u002Fli>\n\u003Cli>Fully Responsive Design\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔥 Pro Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ticket Creation via Chatbot (New)\u003C\u002Fli>\n\u003Cli>Smart Documentation Suggestions (New)\u003C\u002Fli>\n\u003Cli>Auto Close Inactive Tickets\u003C\u002Fli>\n\u003Cli>Auto-Trash & Auto-Delete Tickets\u003C\u002Fli>\n\u003Cli>Conditional Logic for Custom Fields (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email to Ticket Conversion\u003C\u002Fli>\n\u003Cli>Mailbox Binding & Management (New)\u003C\u002Fli>\n\u003Cli>Ticket Transfer Between Mailboxes\u003C\u002Fli>\n\u003Cli>Ticket Tagging System\u003C\u002Fli>\n\u003Cli>Ticket Hotlink Sharing\u003C\u002Fli>\n\u003Cli>Customizable Text Editor Height\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration (Advanced)\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>WhatsApp Integration\u003C\u002Fli>\n\u003Cli>Slack Integration\u003C\u002Fli>\n\u003Cli>FluentCRM Integration\u003C\u002Fli>\n\u003Cli>Tutor LMS Integration\u003C\u002Fli>\n\u003Cli>BetterDocs Integration\u003C\u002Fli>\n\u003Cli>Webhook Integration (Incoming & Outgoing)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Analytics & Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance Insights\u003C\u002Fli>\n\u003Cli>Weekend & Holiday Settings\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>User Access & Login\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Login with Google & Envato\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🤝 Why Businesses Choose Support Genix\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>🚀 Effortless Ticket Management\u003C\u002Fstrong>\u003Cbr \u002F>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛠️ Customizable Support System\u003C\u002Fstrong>\u003Cbr \u002F>\nTailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>👥 Multi-Agent Support\u003C\u002Fstrong>\u003Cbr \u002F>\nCollaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📱 Email Notifications & Auto-Updates\u003C\u002Fstrong>\u003Cbr \u002F>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.\u003C\u002Fp>\n\u003Ch3>❤️ Support Genix Lite Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Help Me Write (New)\u003C\u002Fstrong> – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI-Powered Chatbot (New)\u003C\u002Fstrong> – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\u002F7 automated support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Chatbot Analytics (New)\u003C\u002Fstrong> – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Writing Assistant for Knowledge Base (New)\u003C\u002Fstrong> – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Chatbot-Only Documentation Mode (New)\u003C\u002Fstrong> – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smarter Knowledge Base Analytics (New)\u003C\u002Fstrong> – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Tickets\u003C\u002Fstrong> – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Categories\u003C\u002Fstrong> – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Custom Fields\u003C\u002Fstrong> – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Priority System\u003C\u002Fstrong> – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Status\u003C\u002Fstrong> – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer\u003C\u002Fstrong> – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Support Tickets Report\u003C\u002Fstrong> – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Undo Feature for Agents\u003C\u002Fstrong> – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Category Order Management\u003C\u002Fstrong> – Easily reorder support ticket categories with drag-and-drop functionality for better organization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Automatic Agent Assignment\u003C\u002Fstrong> – Automatically assign tickets to agents based on predefined assignment rules. If no agent is initially assigned, the system will automatically assign the ticket to the first replying agent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Management (New)\u003C\u002Fstrong> – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Layout & Style Customization (New)\u003C\u002Fstrong> – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Layouts + FSE Support\u003C\u002Fstrong> – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ BetterDocs Migration Tool\u003C\u002Fstrong> – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Team & User Roles:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Agents\u003C\u002Fstrong> – Add as many agents as needed to support your team’s growth, with no restrictions on user access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Customers\u003C\u002Fstrong> – Serve an unlimited number of customers, allowing your business to grow without support system limitations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Agent Roles & Permissions\u003C\u002Fstrong> – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multiple Role Assignment\u003C\u002Fstrong> – Assign multiple roles to users simultaneously for flexible permission management across teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Communication & Workflow:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email Notifications\u003C\u002Fstrong> – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Saved Replies\u003C\u002Fstrong> – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Filters & Sorting\u003C\u002Fstrong> – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations & Compatibility:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration\u003C\u002Fstrong> – View customer order history directly within support tickets for instant purchase context and faster resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fluent Support Migration Tool\u003C\u002Fstrong> – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multisite Support\u003C\u002Fstrong> – Full compatibility with WordPress Multisite networks for managing support across multiple sites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WPML Compatibility\u003C\u002Fstrong> – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multilingual Support\u003C\u002Fstrong> – Easily translate the plugin into any language using your preferred translation tool or system. It’s fully compatible with popular translation plugins, ensuring seamless localization for global users.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Setup & Design:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Setup Wizard\u003C\u002Fstrong> – Quick and easy setup process with guided wizard for faster onboarding and configuration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fully Responsive Design\u003C\u002Fstrong> – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.\u003C\u002Fp>\n\u003Ch3>🔥 Premium Features (Support Genix Pro)\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Creation via Chatbot (New)\u003C\u002Fstrong> – Allow customers to create support tickets directly from the chatbot interface when their questions require human assistance, ensuring seamless escalation with full conversation context.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smart Documentation Suggestions (New)\u003C\u002Fstrong> – Display relevant help articles from your knowledge base automatically while customers create tickets, empowering self-service and reducing incoming support volume by up to 40%.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto Close Inactive Ticket\u003C\u002Fstrong> – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized without manual intervention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto-Trash & Auto-Delete Tickets\u003C\u002Fstrong> – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized for better performance.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Conditional Logic for Custom Fields (New)\u003C\u002Fstrong> – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need without overwhelming customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email to Ticket Conversion\u003C\u002Fstrong> – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input for faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Mailbox Binding & Management (New)\u003C\u002Fstrong> – Associate specific email addresses directly with support tickets, enabling organized multi-mailbox management, automatic routing, and department-based email handling.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer Between Mailboxes\u003C\u002Fstrong> – Move tickets across different mailbox categories for better organization, departmental routing, and workload distribution across your support team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Tags\u003C\u002Fstrong> – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries and issue types.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Hotlink\u003C\u002Fstrong> – Provide customers with secure, one-click access to their tickets directly. Each hotlink automatically logs the customer into the support portal, allowing them to view and manage their tickets without manually signing in.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Text Editor Height\u003C\u002Fstrong> – Adjust the initial height of the text editor to match your team’s preferences for more comfortable ticket creation and reply workflows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration (Advanced)\u003C\u002Fstrong> – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Webhook Integration\u003C\u002Fstrong> – Integrate with external services like Zapier, HubSpot, and more, improving communication and automating ticket updates across your entire tech stack.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics & Performance:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Performance Insights\u003C\u002Fstrong> – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, monthly, or custom intervals. Track key support metrics delivered directly to your inbox to drive data-informed decisions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Weekend & Holiday Settings\u003C\u002Fstrong> – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Access & Login:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Login with Google & Envato\u003C\u002Fstrong> – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Priority Support\u003C\u002Fstrong> – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.\u003C\u002Fp>\n\u003Cp>More features and enhancements are coming on regular updates! 🚀 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>⚡ Powerful Integrations Available in Support Genix\u003C\u002Fh3>\n\u003Cp>Connect with the tools you already use! Verify purchase codes, communicate with customers, and manage queries faster with powerful integrations. 🚀\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛒 Connect Your Digital Marketplace\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Envato Marketplace Integration\u003C\u002Fstrong> – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💬 Reach Customers Wherever They Are\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WhatsApp Integration (Pro)\u003C\u002Fstrong> – Support customers on WhatsApp with automatic ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Slack Integration (Pro)\u003C\u002Fstrong> – Get real-time ticket updates via Slack for better team collaboration.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💡 Seamless eCommerce Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Manage WooCommerce customer queries and orders directly in Support Genix.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>EDD Integration (Pro)\u003C\u002Fstrong> – Simplified support for Easy Digital Downloads with seamless ticket management.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎯 Amplify Your Marketing & Learning Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>FluentCRM Integration (Pro)\u003C\u002Fstrong> – Efficient CRM management of customer relations and communications.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tutor LMS Integration (Pro)\u003C\u002Fstrong> – Manage support tickets for students, courses, and instructors.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>📉 Reduce Ticket Volume Automatically\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>BetterDocs Integration (Pro)\u003C\u002Fstrong> – Auto-suggest relevant articles before tickets are created to reduce  …\u003C\u002Fli>\n\u003C\u002Ful>\n","Manage customer support with a powerful helpdesk & support ticket system — track customer tickets, resolve, and streamline your support workflow.",1000,45156,88,9,"2026-03-15T10:43:00.000Z","6.9.4","5.0","7.2",[54,55,56,19,57],"ai-chatbot","customer-support","helpdesk","support-ticket","http:\u002F\u002Fsupportgenix.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-genix-lite.1.4.43.zip",97,3,"2025-09-03 00:00:00",{"slug":64,"name":65,"version":66,"author":67,"author_profile":68,"description":69,"short_description":70,"active_installs":71,"downloaded":72,"rating":73,"num_ratings":74,"last_updated":75,"tested_up_to":76,"requires_at_least":77,"requires_php":22,"tags":78,"homepage":22,"download_link":82,"security_score":32,"vuln_count":61,"unpatched_count":13,"last_vuln_date":83,"fetched_at":26},"freshdesk-support","Freshdesk (official)","2.4.1","Freshworks","https:\u002F\u002Fprofiles.wordpress.org\u002Ffreshdeskintegration\u002F","\u003Cp>With the Freshdesk (official) plugin, you can now:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>quickly integrate the help widget into your WordPress site or blog\u003C\u002Fli>\n\u003Cli>convert comments on your WordPress site into Freshdesk tickets\u003C\u002Fli>\n\u003Cli>allow users on WordPress to seamlessly login to your support portal via SSO\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Manual Installation\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Download the latest version of the ‘Freshdesk (official)’  plugin from the WordPress plugin directory.\u003C\u002Fli>\n\u003Cli>Extract the zip and upload the “freshdesk-support” directory to your \u002Fwp-content\u002Fplugins directory.\u003C\u002Fli>\n\u003Cli>Go to the ‘Plugins’ page in your admin section and activate the plugin.\u003C\u002Fli>\n\u003Cli>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>In case of NGNIX Server\u003C\u002Fh3>\n\u003Cp>Follow the below steps:\u003C\u002Fp>\n\u003Cp>Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002F {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Findex.php?q=uri&args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Cp>Case #2 – If your domain is like example.com\u002Ffreshdesk, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002Ffreshdesk {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Ffreshdesksso\u002Findex.php?q=$uri&$args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Ch3>In case of Apache Server\u003C\u002Fh3>\n\u003Cp>Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”\u003C\u002Fp>\n","Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.",900,47000,50,8,"2024-07-01T06:21:00.000Z","6.4.8","3.4",[79,80,81,56,19],"contact-form","customer-support-software","freshdesk","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffreshdesk-support.2.4.1.zip","2024-04-12 00:00:00",{"slug":85,"name":86,"version":87,"author":88,"author_profile":89,"description":90,"short_description":91,"active_installs":92,"downloaded":93,"rating":92,"num_ratings":94,"last_updated":95,"tested_up_to":50,"requires_at_least":96,"requires_php":97,"tags":98,"homepage":101,"download_link":102,"security_score":103,"vuln_count":104,"unpatched_count":13,"last_vuln_date":105,"fetched_at":26},"knowledgebase","Knowledge Base","2.3.2","Ajay","https:\u002F\u002Fprofiles.wordpress.org\u002Fajay\u002F","\u003Cp>\u003Ca href=\"https:\u002F\u002Fwebberzone.com\u002Fplugins\u002Fknowledgebase\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> is an easy-to-use WordPress plugin that allows you to create a knowledge base \u002F FAQ section on your site.\u003C\u002Fp>\n\u003Cp>You can use it to create a single or multi-product knowledge base with little effort.\u003C\u002Fp>\n\u003Cp>The plugin was born after I tried several free plugins and themes that didn’t fit my purpose. It’s designed to be very easy to install and use out of the box.\u003C\u002Fp>\n\u003Cp>You can view a \u003Ca href=\"https:\u002F\u002Fwebberzone.com\u002Fsupport\u002Fknowledgebase\u002F\" rel=\"nofollow ugc\">live demo of my knowledge base\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch4>Terminology\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Articles\u003C\u002Fstrong>: A custom post type \u003Ccode>wz_knowledgebase\u003C\u002Fcode> is used to store all the knowledge base articles\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sections\u003C\u002Fstrong>: A custom taxonomy ( \u003Ccode>kbcategory\u003C\u002Fcode> ) used to create the knowledge base. You will need \u003Cem>at least one category\u003C\u002Fem> to display the knowledge base. Add these categories under \u003Cem>Knowledge Base > Sections\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tags\u003C\u002Fstrong>: Additionally you can use tags ( \u003Ccode>kbtags\u003C\u002Fcode> ) can also be used for each knowledge base article.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Main features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Supports unlimited knowledge bases using different sections with unlimited nested levels\u003C\u002Fli>\n\u003Cli>Inbuilt styles that display the Knowledge Base beautifully and are fully responsive – Uses the \u003Ca href=\"http:\u002F\u002Fwww.responsivegridsystem.com\u002F\" rel=\"nofollow ugc\">Responsive Grid System\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Customizable permalinks: Archives are enabled so your knowledge base can be viewed automatically at \u003Ccode>\u002Fknowledgebase\u002F\u003C\u002Fcode> upon activation. You can change this on the Settings page\u003C\u002Fli>\n\u003Cli>Shortcode: \u003Ccode>[knowledgebase]\u003C\u002Fcode> will allow you to display the knowledge base on any page you choose. For other shortcodes, check the FAQ\u003C\u002Fli>\n\u003Cli>Gutenberg block: You can display the knowledge base using a block. Find it by typing \u003Ccode>kb\u003C\u002Fcode> or \u003Ccode>knowledge base\u003C\u002Fcode> when adding a new block\u003C\u002Fli>\n\u003Cli>Breadcrumbs: Default templates include breadcrumbs. Alternatively, use the function or shortcode to display this where you want\u003C\u002Fli>\n\u003Cli>Widgets: WZKB Articles, WZKB Sections and WZKB Breadcrumbs\u003C\u002Fli>\n\u003Cli>Inbuilt cache to speed up the display of your knowledge base articles\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Contribute\u003C\u002Fh4>\n\u003Cp>If you have an idea, I’d love to hear it. WebberZone Knowledge Base is also available on \u003Ca href=\"https:\u002F\u002Fgithub.com\u002FWebberZone\u002Fknowledgebase\" rel=\"nofollow ugc\">Github\u003C\u002Fa>. You can \u003Ca href=\"https:\u002F\u002Fgithub.com\u002FWebberZone\u002Fknowledgebase\u002Fissues\" rel=\"nofollow ugc\">create an issue on the Github page\u003C\u002Fa> or, better yet, fork the plugin, add a new feature and send me a pull request.\u003C\u002Fp>\n","Effortlessly build a comprehensive knowledge base for unlimited products on your WordPress site and elevate your customer support experience.",100,13988,2,"2025-11-29T05:54:00.000Z","6.3","7.4",[99,100,19,85,21],"documentation","faq","https:\u002F\u002Fgithub.com\u002FWebberZone\u002Fknowledgebase","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fknowledgebase.2.3.2.zip",96,4,"2025-07-17 11:39:27",{"slug":107,"name":108,"version":109,"author":110,"author_profile":111,"description":112,"short_description":113,"active_installs":13,"downloaded":114,"rating":92,"num_ratings":94,"last_updated":115,"tested_up_to":50,"requires_at_least":17,"requires_php":97,"tags":116,"homepage":22,"download_link":119,"security_score":92,"vuln_count":13,"unpatched_count":13,"last_vuln_date":25,"fetched_at":26},"deardocs","DearDocs – Documentation, Knowledge Base, Help Center & FAQs","1.0.25","codersuraz","https:\u002F\u002Fprofiles.wordpress.org\u002Fcodersuraz\u002F","\u003Cp>DearDocs is the ultimate \u003Cstrong>Documentation Plugin for WordPress\u003C\u002Fstrong>, designed to help you build a professional \u003Cstrong>Knowledge Base\u003C\u002Fstrong>, \u003Cstrong>Help Center\u003C\u002Fstrong>, or \u003Cstrong>Support Wiki\u003C\u002Fstrong> in minutes. Whether you need to create \u003Cstrong>Technical Documentation\u003C\u002Fstrong>, \u003Cstrong>Product User Manuals\u003C\u002Fstrong>, or an extensive \u003Cstrong>FAQ\u003C\u002Fstrong> section, DearDocs provides a sleek, searchable interface that your users will love.\u003C\u002Fp>\n\u003Cp>With its AJAX-powered search and hierarchical organization, it transforms your standard WordPress site into a comprehensive \u003Cstrong>Self-Service Support Center\u003C\u002Fstrong>. Reduce support tickets by empowering your customers to find answers fast using a high-performance \u003Cstrong>Documentation Knowledge Base\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Key Features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>⚡ Instant AJAX Documentation Search\u003C\u002Fstrong>: A lightning-fast help center search that suggests documentation articles as users type.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>📚 Hierarchical Knowledge Base\u003C\u002Fstrong>: Organize your \u003Cstrong>support docs\u003C\u002Fstrong> effectively with unlimited categories and subcategories for a structured \u003Cstrong>wiki\u003C\u002Fstrong> experience.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>📑 Table of Contents (TOC)\u003C\u002Fstrong>: Automatically generate a Table of Contents for your long \u003Cstrong>documentation articles\u003C\u002Fstrong> and technical guides.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>🧱 Gutenberg Documentation Block\u003C\u002Fstrong>: Display your \u003Cstrong>documentation grid\u003C\u002Fstrong> anywhere using the native Gutenberg block with 4 professional layout designs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>🔍 SEO Optimized Support Docs\u003C\u002Fstrong>: Built with SEO best practices. Semantic HTML and heading structures help your \u003Cstrong>Knowledge Base\u003C\u002Fstrong> rank higher in search results.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>🎨 Powerful Customization\u003C\u002Fstrong>: Adjust your \u003Cstrong>help center\u003C\u002Fstrong> sidebar width, content layout, and colors directly from the settings panel.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>🧩 Shortcode Support\u003C\u002Fstrong>: Use \u003Ccode>[deardocs]\u003C\u002Fcode>, \u003Ccode>[deardocs_search]\u003C\u002Fcode>, \u003Ccode>[deardocs_toc]\u003C\u002Fcode>, and \u003Ccode>[deardocs_faq]\u003C\u002Fcode> to place your \u003Cstrong>knowledge base\u003C\u002Fstrong> anywhere.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>📱 Mobile Responsive Help Desk\u003C\u002Fstrong>: A fully responsive design ensures your \u003Cstrong>product docs\u003C\u002Fstrong> look stunning on mobile, tablet, and desktop.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>🛠 Developer Friendly Wiki\u003C\u002Fstrong>: Highly extensible with hooks (\u003Ccode>deardocs_before_content\u003C\u002Fcode>, etc.) and template overrides for a custom \u003Cstrong>support portal\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Perfect for creating:\u003Cbr \u002F>\n*   Product Documentation & User Manuals\u003Cbr \u002F>\n*   Company Knowledge Bases & Internal Wikis\u003Cbr \u002F>\n*   Customer Support Centers & Help Desks\u003Cbr \u002F>\n*   API Documentation & Developer Portals\u003Cbr \u002F>\n*   Searchable FAQ Pages\u003C\u002Fp>\n","Create a searchable Documentation site, Knowledge Base, or Help Center. Manage your support wiki and product docs with this powerful WordPress plugin.",356,"2026-01-16T11:14:00.000Z",[99,117,118,19,21],"faqs","help-center","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fdeardocs.1.0.25.zip",{"slug":121,"name":122,"version":123,"author":124,"author_profile":125,"description":126,"short_description":127,"active_installs":13,"downloaded":128,"rating":13,"num_ratings":13,"last_updated":129,"tested_up_to":50,"requires_at_least":51,"requires_php":52,"tags":130,"homepage":133,"download_link":134,"security_score":92,"vuln_count":13,"unpatched_count":13,"last_vuln_date":25,"fetched_at":26},"floatyfaq","FloatyFAQ","2.0.3","Mario Merola","https:\u002F\u002Fprofiles.wordpress.org\u002Fmonant\u002F","\u003Cp>FloatyFAQ is a comprehensive FAQ management system for WordPress that provides an elegant, user-friendly interface for your customers to find answers quickly.\u003C\u002Fp>\n\u003Ch4>Key Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Floating Balloon Widget\u003C\u002Fstrong> – Customizable floating button accessible from any page\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Category System\u003C\u002Fstrong> – Organize FAQs into logical categories\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Search\u003C\u002Fstrong> – Fuzzy search with typo tolerance across all FAQs\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Interactive Analytics\u003C\u002Fstrong> – Visual charts showing views, category distribution, and hourly patterns\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Rating System\u003C\u002Fstrong> – Users can rate FAQs as helpful or not helpful\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multilingual Support\u003C\u002Fstrong> – Automatic language detection and translations\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Scheduled FAQs\u003C\u002Fstrong> – Show FAQs only during specific time periods (seasonal content)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Caching\u003C\u002Fstrong> – Improved performance with intelligent caching system\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Statistics Dashboard\u003C\u002Fstrong> – Track views, ratings, and user interactions\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Drag & Drop Ordering\u003C\u002Fstrong> – Easy reordering of categories and FAQs\u003C\u002Fli>\n\u003Cli>\u003Cstrong>URL Redirects\u003C\u002Fstrong> – Option to redirect to external pages instead of showing answers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Mobile Responsive\u003C\u002Fstrong> – Fully responsive design\u003C\u002Fli>\n\u003Cli>\u003Cstrong>White Label Ready\u003C\u002Fstrong> – Customizable branding for agencies\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Perfect For\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Customer support teams\u003C\u002Fli>\n\u003Cli>Documentation sites\u003C\u002Fli>\n\u003Cli>Help centers\u003C\u002Fli>\n\u003Cli>Knowledge bases\u003C\u002Fli>\n\u003Cli>Product information\u003C\u002Fli>\n\u003C\u002Ful>\n","Interactive FAQ system with floating balloon, categories, search and statistics.",126,"2026-02-10T10:36:00.000Z",[131,100,132,19,21],"customer-service","help","https:\u002F\u002Fwww.mametech.com\u002Ffloatyfaq","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffloatyfaq.2.0.3.zip",{"attackSurface":136,"codeSignals":167,"taintFlows":188,"riskAssessment":189,"analyzedAt":196},{"hooks":137,"ajaxHandlers":163,"restRoutes":164,"shortcodes":165,"cronEvents":166,"entryPointCount":13,"unprotectedCount":13},[138,145,149,154,159],{"type":139,"name":140,"callback":141,"priority":142,"file":143,"line":144},"action","admin_menu","settings_menu",59,"includes\\admin\\class-supporthero-admin.php",19,{"type":139,"name":146,"callback":147,"file":143,"line":148},"admin_init","plugin_settings",20,{"type":139,"name":150,"callback":151,"priority":73,"file":152,"line":153},"wp_footer","widget","includes\\class-supporthero-widget.php",18,{"type":139,"name":155,"callback":156,"file":157,"line":158},"init","load_plugin_textdomain","supporthero.php",46,{"type":139,"name":160,"callback":161,"file":157,"line":162},"plugins_loaded","get_instance",94,[],[],[],[],{"dangerousFunctions":168,"sqlUsage":169,"outputEscaping":171,"fileOperations":13,"externalRequests":13,"nonceChecks":13,"capabilityChecks":186,"bundledLibraries":187},[],{"prepared":13,"raw":13,"locations":170},[],{"escaped":172,"rawEcho":33,"locations":173},22,[174,178,180,182,184],{"file":175,"line":176,"context":177},"includes\\admin\\views\\html-textarea-field.php",12,"raw output",{"file":152,"line":179,"context":177},30,{"file":152,"line":181,"context":177},41,{"file":152,"line":183,"context":177},42,{"file":152,"line":185,"context":177},43,1,[],[],{"summary":190,"deductions":191},"Based on the provided static analysis and vulnerability history, the \"support-hero\" plugin v1.0.0 exhibits a strong security posture. The absence of any identified entry points like AJAX handlers, REST API routes, shortcodes, or cron events significantly reduces the attack surface. Furthermore, the code signals are generally positive, with 100% of SQL queries using prepared statements and a high percentage of output escaping. The presence of a capability check is also a good sign of basic access control.",[192,194],{"reason":193,"points":33},"Zero nonce checks observed",{"reason":195,"points":104},"High percentage of unescaped output (19%)","2026-03-17T00:35:00.024Z",{"wat":198,"direct":205},{"assetPaths":199,"generatorPatterns":200,"scriptPaths":201,"versionParams":203},[],[],[202],"\u002Fwp-content\u002Fplugins\u002Fsupport-hero\u002Fincludes\u002Fjs\u002Fwidget.js",[204],"support-hero\u002Fwidget.js?ver=",{"cssClasses":206,"htmlComments":207,"htmlAttributes":208,"restEndpoints":209,"jsGlobals":210,"shortcodeOutput":212},[],[],[],[],[211],"window.supportHeroWidget",[]]