Support Board Cloud Security & Risk Analysis

wordpress.org/plugins/support-board-cloud

A Free one-click-to-install Live Chat plugin. No coding skills required. Used by more than 2000 customers on WordPress.

200 active installs v1.0.5 PHP 7.4+ WP 3.0.0+ Updated May 26, 2025
chatchatbotfree-live-chatlive-chatlivechat
100
A · Safe
CVEs total0
Unpatched0
Last CVENever
Safety Verdict

Is Support Board Cloud Safe to Use in 2026?

Generally Safe

Score 100/100

Support Board Cloud has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 10mo ago
Risk Assessment

The 'support-board-cloud' v1.0.5 plugin exhibits a generally strong security posture based on the provided static analysis. The absence of dangerous functions, SQL queries without prepared statements, unescaped output, file operations, and external HTTP requests are all positive indicators. The presence of a nonce check is also commendable. The plugin has no recorded vulnerability history, suggesting a mature and secure development process or a lack of public scrutiny.

However, the analysis does reveal some areas for potential concern. The lack of capability checks on the identified entry points (shortcodes) is a significant weakness, as it implies that any user, regardless of their role or permissions, could potentially interact with or trigger functionality associated with these shortcodes. While the attack surface is small and the taint analysis shows no critical or high severity flows, the absence of capability checks could still lead to unintended behavior or information leakage if the shortcodes are not carefully implemented.

In conclusion, 'support-board-cloud' v1.0.5 is built with several good security practices. The most notable weakness is the lack of capability checks on its shortcodes, which could be exploited if the shortcode functionality is sensitive. The absence of vulnerabilities in its history is a positive sign, but it doesn't negate the need to address the identified potential weakness in the code.

Key Concerns

  • Missing capability checks on shortcodes
Vulnerabilities
None known

Support Board Cloud Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Code Analysis
Analyzed Mar 16, 2026

Support Board Cloud Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
1
24 escaped
Nonce Checks
1
Capability Checks
0
File Operations
0
External Requests
0
Bundled Libraries
0

Output Escaping

96% escaped25 total outputs
Data Flows
All sanitized

Data Flow Analysis

2 flows
sbcloud_admin (index.php:84)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface

Support Board Cloud Attack Surface

Entry Points2
Unprotected0

Shortcodes 2

[sb-tickets] index.php:250
[sb-articles] index.php:251
WordPress Hooks 5
actionadmin_menuindex.php:245
actionnetwork_admin_menuindex.php:246
actionadmin_enqueue_scriptsindex.php:247
actionwp_enqueue_scriptsindex.php:248
filterscript_loader_tagindex.php:249
Maintenance & Trust

Support Board Cloud Maintenance & Trust

Maintenance Signals

WordPress version tested6.8.5
Last updatedMay 26, 2025
PHP min version7.4
Downloads7K

Community Trust

Rating100/100
Number of ratings2
Active installs200
Developer Profile

Support Board Cloud Developer Profile

supportboard

1 plugin · 200 total installs

94
trust score
Avg Security Score
100/100
Avg Patch Time
30 days
View full developer profile
Detection Fingerprints

How We Detect Support Board Cloud

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/support-board-cloud/assets/style.css
Script Paths
https://cloud.board.support/account/js/init.js
Version Parameters
support-board-cloud/assets/style.css?ver=init.js?id=

HTML / DOM Fingerprints

CSS Classes
sbcloud-table
Data Attributes
sbcloud-chat-idsbcloud-multisite-routingsbcloud-visibility-typesbcloud-visibility-idssbcloud-visibility-post-typessbcloud-synch-wp-users+1 more
JS Globals
SB_DEFAULT_DEPARTMENTSB_DEFAULT_USERSB_TICKETSSB_ARTICLES_PAGE
Shortcode Output
<div id="sb-tickets"></div><script>var SB_ARTICLES_PAGE = true</script><div id="sb-articles"></div>
FAQ

Frequently Asked Questions about Support Board Cloud