[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f1sz4IP8DGF6W6UJS9QI7ghHg0MKSc4Hp7C9xbcHXND0":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":13,"vuln_count":11,"unpatched_count":11,"last_vuln_date":27,"fetched_at":28,"vulnerabilities":29,"developer":30,"crawl_stats":27,"alternatives":35,"analysis":142,"fingerprints":1140},"smart-support","Smart Support – Self-Hosted customer support helpdesk & Ticket system","1.0.8","Smart Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fsmartsupportteam\u002F","\u003Cp>Smart Support is a modern, full‑featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently.\u003C\u002Fp>\n\u003Cp>Smart Support transforms your WordPress site into a \u003Cstrong>full-featured helpdesk system\u003C\u002Fstrong>.  Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support — right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FuKoNmzWbgXQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch4>What your customers get\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>A unified Support Center page powered by the \u003Ccode>[smart_support_page]\u003C\u002Fcode> shortcode with tabs for Login, Register, Dashboard, and Create Ticket\u003C\u002Fli>\n\u003Cli>Simple, secure login and registration with optional first\u002Flast‑name auto‑fill and “remember me”\u003C\u002Fli>\n\u003Cli>Password reset link and optional Google reCAPTCHA (v2, v2 Invisible, or v3) protection\u003C\u002Fli>\n\u003Cli>An easy ticket form with rich text editor support and file attachments\u003C\u002Fli>\n\u003Cli>A personal dashboard to view, search, and filter their tickets by status, department, and state\u003C\u002Fli>\n\u003Cli>Clear ticket timelines with messages and attachments\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>What your team gets\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Structured ticket lifecycle: open, delayed, closed (with reopen and close actions)\u003C\u002Fli>\n\u003Cli>Auto‑close inactive tickets after a configurable number of days\u003C\u002Fli>\n\u003Cli>Auto‑delay mode to mark stale tickets as “Delayed” and notify customers\u003C\u002Fli>\n\u003Cli>Departments, products, and priorities to organize and route requests\u003C\u002Fli>\n\u003Cli>Role‑based access: customer, agent, manager, administrator (fully capability‑driven)\u003C\u002Fli>\n\u003Cli>Agent ticket visibility controls: own tickets, department tickets, or all tickets\u003C\u002Fli>\n\u003Cli>Inline reply with attachments and internal notes capability (via standard replies)\u003C\u002Fli>\n\u003Cli>Email notifications for new tickets, replies, delays\u002Fclosures, and more (templated and translatable)\u003C\u002Fli>\n\u003Cli>Analytics dashboard powered for volume, status, and performance insights\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Highlights\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Manage unlimited support tickets\u003C\u002Fli>\n\u003Cli>Assign roles: Support Users, Agents, Supervisors\u003C\u002Fli>\n\u003Cli>Real-time ticket reply notifications\u003C\u002Fli>\n\u003Cli>Customer feedback with a 5-star rating system\u003C\u002Fli>\n\u003Cli>Responsive, mobile-friendly interface\u003C\u002Fli>\n\u003Cli>Frontend‑first design: the entire portal runs on a single page via \u003Ccode>[smart_support_page]\u003C\u002Fcode>\u003C\u002Fli>\n\u003Cli>Robust attachments: size\u002Ftype limits, previews, and secure download handling\u003C\u002Fli>\n\u003Cli>Powerful filtering: status, department, state, and keyword search on the dashboard\u003C\u002Fli>\n\u003Cli>Accessibility‑minded UI and fully responsive layout that looks great on mobile and desktop\u003C\u002Fli>\n\u003Cli>Security built‑in: nonces, strict capability checks, comprehensive sanitization and escaping, and reCAPTCHA integration\u003C\u002Fli>\n\u003Cli>Translation‑ready and multisite‑compatible\u003C\u002Fli>\n\u003Cli>Clean, well‑structured code that follows WordPress coding standards\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Shortcode\u003C\u002Fh4>\n\u003Cp>Add this to any page to create your full Support Center: \u003Ccode>[smart_support_page]\u003C\u002Fcode>\u003C\u002Fp>\n\u003Ch4>QA checklist: ticket closing attachments\u003C\u002Fh4>\n\u003Cp>Use this quick checklist when validating the \u003Ccode>Ticket Closing\u003C\u002Fcode> settings:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Confirm \u003Ccode>Delete attachments when ticket is closed\u003C\u002Fcode> is OFF by default.\u003C\u002Fli>\n\u003Cli>Close a ticket with the toggle OFF and verify ticket\u002Freply attachments remain.\u003C\u002Fli>\n\u003Cli>Enable the toggle, close a ticket, and verify ticket + reply attachment rows are removed.\u003C\u002Fli>\n\u003Cli>With the toggle enabled, verify attachment files under uploads \u003Ccode>\u002Fsmart-support\u002F\u003C\u002Fcode> are removed when present.\u003C\u002Fli>\n\u003Cli>Close an already closed ticket and verify no additional attachment deletion history entry is created.\u003C\u002Fli>\n\u003Cli>Reopen a closed ticket and verify attachments are not restored.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Free Core Features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Modern dashboard settings \u003C\u002Fli>\n\u003Cli>Internal notes\u003C\u002Fli>\n\u003Cli>Ticket layout with sidebar details\u003C\u002Fli>\n\u003Cli>Role badges and avatars in replies\u003C\u002Fli>\n\u003Cli>Real-time open ticket count in the menu\u003C\u002Fli>\n\u003Cli>Responsive design across desktop, tablet, and mobile\u003C\u002Fli>\n\u003Cli>Agent notifications for user and agent replies\u003C\u002Fli>\n\u003Cli>Dashboard notification center with ticket links\u003C\u002Fli>\n\u003Cli>Waiting icon indicator for unanswered tickets\u003C\u002Fli>\n\u003Cli>Configurable notification settings\u003C\u002Fli>\n\u003Cli>Frontend support integration with a comprehensive notification system\u003C\u002Fli>\n\u003Cli>Three roles: Support User, Support Agent, Support Supervisor\u003C\u002Fli>\n\u003Cli>Role management admin panel\u003C\u002Fli>\n\u003Cli>Real-time capability assignment\u002Fremoval\u003C\u002Fli>\n\u003Cli>Supervisor-level access with analytics and notifications\u003C\u002Fli>\n\u003Cli>Agent department assignment system for ticket filtering\u003C\u002Fli>\n\u003Cli>Users can close\u002Freopen their own tickets\u003C\u002Fli>\n\u003Cli>“Reply & Close” button for quick actions\u003C\u002Fli>\n\u003Cli>Auto-assign tickets to agents on reply\u003C\u002Fli>\n\u003Cli>Agent permission to create new tickets (configurable)\u003C\u002Fli>\n\u003Cli>5-star rating system for ticket replies\u003C\u002Fli>\n\u003Cli>Dashboard rating column with average values\u003C\u002Fli>\n\u003Cli>Agent performance analytics with average and total ratings\u003C\u002Fli>\n\u003Cli>Agent performance dashboard\u003C\u002Fli>\n\u003Cli>Average rating and total ratings per agent\u003C\u002Fli>\n\u003Cli>Updated Chart.js integration for reports\u003C\u002Fli>\n\u003Cli>Auto-delay tickets after inactivity\u003C\u002Fli>\n\u003Cli>Global search by ID, subject, or content\u003C\u002Fli>\n\u003Cli>Highlighted results with counts\u003C\u002Fli>\n\u003Cli>Compact search bar for admin list\u003C\u002Fli>\n\u003Cli>Flexible ticket number formats (Sequential: 2501001, Hash-based: #121)\u003C\u002Fli>\n\u003Cli>Optional tickets sidebar with ticket list for quick navigation between tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Premium Add-ons\u003C\u002Fh3>\n\u003Cp>Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-email-bridge\u002F\" rel=\"nofollow ugc\">Email Bridge\u003C\u002Fa>\u003C\u002Fstrong>: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fcanned-replies\u002F\" rel=\"nofollow ugc\">Canned Replies\u003C\u002Fa>\u003C\u002Fstrong>: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fcustom-status\u002F\" rel=\"nofollow ugc\">Custom Status\u003C\u002Fa>\u003C\u002Fstrong>: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fregistration-fields\u002F\" rel=\"nofollow ugc\">Registration Fields\u003C\u002Fa>\u003C\u002Fstrong>: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fticket-templates\u002F\" rel=\"nofollow ugc\">Ticket Templates\u003C\u002Fa>\u003C\u002Fstrong>: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Ffront-end-support\u002F\" rel=\"nofollow ugc\">Front-end Support\u003C\u002Fa>\u003C\u002Fstrong>: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce Tickets\u003C\u002Fa>\u003C\u002Fstrong>: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-guest-support\u002F\" rel=\"nofollow ugc\">Guest Support\u003C\u002Fa>\u003C\u002Fstrong>: Allow guests to submit support tickets without registration using email-only authentication.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-widget\u002F\" rel=\"nofollow ugc\">Smart Widget\u003C\u002Fa>\u003C\u002Fstrong>: Bring instant, on-page support with a customizable floating widget. Users can search knowledge base, view tickets, and contact support without leaving the page.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-auto-responder\u002F\" rel=\"nofollow ugc\">Auto Responder\u003C\u002Fa>\u003C\u002Fstrong>: Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-documentation\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003C\u002Fstrong>: Instantly insert knowledge base articles into ticket replies. Search, preview, and insert documentation from Instant Knowledgebase without leaving the ticket screen.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-private-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa>\u003C\u002Fstrong>: Securely exchange sensitive login details inside support tickets without email, chat apps, or risk. Share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system with automatic cleanup when tickets are resolved.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-sla-service-level-agreement\u002F\" rel=\"nofollow ugc\">SLA (Service Level Agreement)\u003C\u002Fa>\u003C\u002Fstrong>: Enforce response and resolution commitments with advanced SLA management. Track time to first response and time to resolution, configure business hours, monitor compliance in real-time, and prevent SLA breaches with proactive alerts.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-time-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa>\u003C\u002Fstrong>: Accurately track time spent on support tickets by agents, departments, and clients. Monitor productivity, improve response efficiency, and manage billable support hours with complete transparency and detailed analytics.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-productivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa>\u003C\u002Fstrong>: Enhance agent productivity with comprehensive workflow tools. Edit tickets with full history tracking, manage replies (edit, delete, split), use trash functionality with restore, print tickets, smart ordering options, tasks list widget, personal notes widget, and CC recipients with granular notification preferences. Streamline your support workflow and improve team collaboration.\u003C\u002Fp>\n\u003Ch4>Easy Setup\u003C\u002Fh4>\n\u003Cp>1) Install and activate the plugin\u003Cbr \u002F>\n2) Configure departments, priorities, products, and user roles\u003Cbr \u002F>\n3) Create a page and add the \u003Ccode>[smart_support_page]\u003C\u002Fcode> shortcode\u003Cbr \u002F>\n4) Enable Google reCAPTCHA (optional) under Advanced settings\u003Cbr \u002F>\n5) Start managing support tickets\u003C\u002Fp>\n\u003Ch4>Notes on Privacy & Security\u003C\u002Fh4>\n\u003Cp>Smart Support uses \u003Ca href=\"https:\u002F\u002Fwww.google.com\u002Frecaptcha\u002Fapi\u002Fsiteverify\" rel=\"nofollow ugc\">Google reCAPTCHA\u003C\u002Fa> (optional) for spam prevention (\u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa> & \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>) and \u003Ca href=\"https:\u002F\u002Fwww.chartjs.org\" rel=\"nofollow ugc\">Chart.js\u003C\u002Fa> in the admin for analytics (\u003Ca href=\"https:\u002F\u002Fwww.chartjs.org\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa> & \u003Ca href=\"https:\u002F\u002Fwww.chartjs.org\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs.\u003C\u002Fp>\n","Self-Hosted helpdesk & Customer Support ticket system for WordPress with advance ticket management, user roles, and frontend features.",0,558,100,1,"2026-03-12T21:49:00.000Z","6.9.4","5.0","7.4",[20,21,22,23,24],"customer-service","helpdesk","support","support-system","ticketing","https:\u002F\u002Fsmartsupportdesk.com\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsmart-support.1.0.8.zip",null,"2026-03-15T15:16:48.613Z",[],{"slug":31,"display_name":7,"profile_url":8,"plugin_count":14,"total_installs":11,"avg_security_score":13,"avg_patch_time_days":32,"trust_score":33,"computed_at":34},"smartsupportteam",30,94,"2026-04-04T08:26:16.718Z",[36,59,80,103,121],{"slug":37,"name":38,"version":39,"author":40,"author_profile":41,"description":42,"short_description":43,"active_installs":44,"downloaded":45,"rating":46,"num_ratings":47,"last_updated":48,"tested_up_to":16,"requires_at_least":49,"requires_php":18,"tags":50,"homepage":54,"download_link":55,"security_score":56,"vuln_count":57,"unpatched_count":11,"last_vuln_date":58,"fetched_at":28},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.5","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.",10000,488372,98,287,"2026-01-28T06:09:00.000Z","5.6",[51,21,22,52,53],"customer-support","ticket","ticketing-system","https:\u002F\u002Fsupportcandy.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupportcandy.3.4.5.zip",76,16,"2026-01-30 00:00:00",{"slug":60,"name":61,"version":62,"author":63,"author_profile":64,"description":65,"short_description":66,"active_installs":67,"downloaded":68,"rating":56,"num_ratings":69,"last_updated":70,"tested_up_to":16,"requires_at_least":71,"requires_php":18,"tags":72,"homepage":76,"download_link":77,"security_score":56,"vuln_count":78,"unpatched_count":11,"last_vuln_date":79,"fetched_at":28},"js-support-ticket","JS Help Desk – AI-Powered Support & Ticketing System","3.0.6","JoomSky","https:\u002F\u002Fprofiles.wordpress.org\u002Frabilal\u002F","\u003Cp>JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency—all 100% free.\u003C\u002Fp>\n\u003Ch4>Key Resources\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fdemo.jshelpdesk.com\" rel=\"nofollow ugc\">JS Help Desk Demo\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002F\" rel=\"nofollow ugc\">Plugin Homepage\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fyoutu.be\u002FHxSBUoMSKs8\" rel=\"nofollow ugc\">Video Tutorials\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Free Version Major Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Core Ticketing & Management\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Professional Support System\u003C\u002Fstrong>: Enterprise-level ticketing for all users.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Tickets & Agents\u003C\u002Fstrong>: No artificial limits on your growth.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Departments\u003C\u002Fstrong>: Organize by Sales, Support, Billing, etc.\u003Cbr \u002F>\n– \u003Cstrong>Priority Management\u003C\u002Fstrong>: Highlight urgent issues with custom colors.\u003Cbr \u002F>\n– \u003Cstrong>Internal Notes\u003C\u002Fstrong>: Agents can add private notes for internal collaboration.\u003Cbr \u002F>\n– \u003Cstrong>Custom Statuses\u003C\u002Fstrong>: Track ticket progress with clear status messages.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User & Agent Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Front-end Submission\u003C\u002Fstrong>: Users create and track tickets without accessing the dashboard.\u003Cbr \u002F>\n– \u003Cstrong>Guest\u002FVisitor Tickets\u003C\u002Fstrong>: Allow users to open tickets without creating an account.\u003Cbr \u002F>\n– \u003Cstrong>Fully Responsive\u003C\u002Fstrong>: Optimized for smartphones, tablets, and desktops.\u003Cbr \u002F>\n– \u003Cstrong>HTML Editor\u003C\u002Fstrong>: Rich text support for ticket summaries and replies.\u003Cbr \u002F>\n– \u003Cstrong>Multiple Attachments\u003C\u002Fstrong>: Admin-controlled size and file type limits.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Automation & AI\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>AI-Powered Reply Suggestions\u003C\u002Fstrong>: Generate context-aware smart responses to save time.\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong>: Automated alerts for new tickets, replies, and status changes.\u003Cbr \u002F>\n– \u003Cstrong>Field & Email Managers\u003C\u002Fstrong>: Full control over 12+ custom fields and HTML email templates.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security & Compliance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>GDPR Ready\u003C\u002Fstrong>: Built-in tools for data erasure and anonymization.\u003Cbr \u002F>\n– \u003Cstrong>Spam Protection\u003C\u002Fstrong>: Supports built-in Captcha and Google reCAPTCHA.\u003Cbr \u002F>\n– \u003Cstrong>Terms & Conditions\u003C\u002Fstrong>: Require agreement before ticket submission.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Customization & Reporting\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Color Themes\u003C\u002Fstrong>: 7 preset palettes to match your brand.\u003Cbr \u002F>\n– \u003Cstrong>Detailed Reports\u003C\u002Fstrong>: Summaries by agent, department, priority, and status.\u003Cbr \u002F>\n– \u003Cstrong>RTL Ready\u003C\u002Fstrong>: Full support for right-to-left languages.\u003Cbr \u002F>\n– \u003Cstrong>Translations\u003C\u002Fstrong>: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.\u003C\u002Fp>\n\u003Ch4>Shortcodes\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ccode>[jssupportticket]\u003C\u002Fcode> – Control Panel\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_addticket]\u003C\u002Fcode> – Add New Ticket form\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_mytickets]\u003C\u002Fcode> – User Ticket List\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Premium Add-Ons\u003C\u002Fh3>\n\u003Cp>JS Help Desk is a complete help desk system with 35+ professional addons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – Create\u002Freply to tickets via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ftime-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa> – Log time spent on resolutions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fpaid-support\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – Charge per ticket or subscription.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagents\u002F\" rel=\"nofollow ugc\">Agents\u003C\u002Fa> – Multi-agent management & permissions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagent-auto-assign\u002F\" rel=\"nofollow ugc\">Agent Auto Assign\u003C\u002Fa> – Rule-based ticket routing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmulti-forms\u002F\" rel=\"nofollow ugc\">Multi Forms\u003C\u002Fa> – Unique forms per department.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmerge-ticket\u002F\" rel=\"nofollow ugc\">Merge Tickets\u003C\u002Fa> – Combine duplicate queries easily.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Foverdue\u002F\" rel=\"nofollow ugc\">Ticket Overdue\u003C\u002Fa> – Track SLA deadlines & response times.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fsmtp\u002F\" rel=\"nofollow ugc\">SMTP\u003C\u002Fa> – Custom email protocol for reliability.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fban-email\u002F\" rel=\"nofollow ugc\">Ban Email\u003C\u002Fa> – Block specific users or domains.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – Connect support to customer orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Store & auto-delete sensitive data.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-cc\u002F\" rel=\"nofollow ugc\">Email CC\u003C\u002Fa> – Keep stakeholders updated on tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fexport\u002F\" rel=\"nofollow ugc\">Export\u003C\u002Fa> – Export ticket data\u002Fhistory to CSV.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdesktop-notification\u002F\" rel=\"nofollow ugc\">Desktop Notification\u003C\u002Fa> – Real-time browser alerts.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fticket-history\u002F\" rel=\"nofollow ugc\">Ticket History\u003C\u002Fa> – Full audit log of all ticket actions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fclose-ticket\u002F\" rel=\"nofollow ugc\">Ticket Auto Close\u003C\u002Fa> – Auto-close inactive ticket threads.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffeedback\u002F\" rel=\"nofollow ugc\">Feedback\u003C\u002Fa> – Collect agent performance ratings.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fhelptopic\u002F\" rel=\"nofollow ugc\">Helptopic\u003C\u002Fa> – Categorize queries for easy browsing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Finternal-note\u002F\" rel=\"nofollow ugc\">Private Note\u003C\u002Fa> – Private internal agent communication.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fknowledge-base\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> – Self-service documentation portal.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Response\u003C\u002Fa> – Pre-defined templates for fast replies.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmax-ticket\u002F\" rel=\"nofollow ugc\">Max Tickets\u003C\u002Fa> – Limit open tickets per user\u002Fagent.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmail-chimp\u002F\" rel=\"nofollow ugc\">Mail Chimp\u003C\u002Fa> – Sync users to marketing mailing lists.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fuser-options\u002F\" rel=\"nofollow ugc\">User Options\u003C\u002Fa> – Advanced registration & Captcha.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Factions\u002F\" rel=\"nofollow ugc\">Ticket Actions\u003C\u002Fa> – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fannouncements\u002F\" rel=\"nofollow ugc\">Announcements\u003C\u002Fa> – Broadcast news to all support users.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdownloads\u002F\" rel=\"nofollow ugc\">Downloads\u003C\u002Fa> – Share supporting files with customers.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQ\u003C\u002Fa> – Database of frequently asked questions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fadmin-widget\u002F\" rel=\"nofollow ugc\">Admin Widgets\u003C\u002Fa> – Real-time stats on WP dashboard.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Finternal-mail\u002F\" rel=\"nofollow ugc\">Internal Mail\u003C\u002Fa> – Agent-to-agent messaging system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fenvato\u002F\" rel=\"nofollow ugc\">Envato Validation\u003C\u002Fa> – Verify purchase codes for tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fwidget\u002F\" rel=\"nofollow ugc\">Front-End Widgets\u003C\u002Fa> – Display ticket stats in sidebars.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmulti-language-email-templates\u002F\" rel=\"nofollow ugc\">Multi Language Emails\u003C\u002Fa> – Language-based templates.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Feasy-digital-download\u002F\" rel=\"nofollow ugc\">Easy Digital Download\u003C\u002Fa> – Integrated support for EDD.\u003C\u002Fli>\n\u003C\u002Ful>\n","Professional, beautiful, complete and powerful help desk & support system for WordPress.",6000,554190,73,"2026-02-24T04:34:00.000Z","5.5",[73,21,74,75,53],"ai-support","knowledgebase","support-ticket","https:\u002F\u002Fwww.jshelpdesk.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fjs-support-ticket.3.0.6.zip",21,"2026-03-03 20:36:25",{"slug":81,"name":82,"version":83,"author":84,"author_profile":85,"description":86,"short_description":87,"active_installs":88,"downloaded":89,"rating":90,"num_ratings":91,"last_updated":92,"tested_up_to":93,"requires_at_least":94,"requires_php":95,"tags":96,"homepage":98,"download_link":99,"security_score":100,"vuln_count":101,"unpatched_count":11,"last_vuln_date":102,"fetched_at":28},"wp-ticket","Customer Support Ticket System & Helpdesk Plugin for WordPress","6.0.4","emarket-design","https:\u002F\u002Fprofiles.wordpress.org\u002Femarket-design\u002F","\u003Cblockquote>\n\u003Cp>\u003Cstrong>LIVE DEMO SITE\u003C\u002Fstrong>\u003Cbr \u002F>\n  \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n  Powerful | Easy to use | Beautiful\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.\u003C\u002Fp>\n\u003Cp>Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Introduction Video to get you started\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FGsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>RELATED PLUGINS YOU MAY LIKE\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fkcentercom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Knowledge Center Starter\u003C\u002Fa> Great knowledge base software for helping your customers and employees to find answers faster.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimcom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Starter\u003C\u002Fa> The best in class issue and project management solution for successful projects.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimpro.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Professional\u003C\u002Fa> Unleash Powerful Issue Management: Software Issue Manager Professional\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsiment.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Enterprise\u003C\u002Fa> Achieve Development Zen: Software Issue Manager Enterprise\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fespotlight-com.emdplugins.com\" rel=\"nofollow ugc\">Employee Spotlight Starter\u003C\u002Fa> Everything you need to display and manage staff profiles.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpeasycontactcom.emdplugins.com\" rel=\"nofollow ugc\">WP Easy Contact Starter\u003C\u002Fa> Complete contact management solution to start, develop and grow your customer relationships.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Frequestaquote.emdplugins.com\u002F\" rel=\"nofollow ugc\">Request a quote Starter\u003C\u002Fa> The Best Sales Quoting software for WordPress.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketpro.emdplugins.com\" rel=\"nofollow ugc\">WP Ticket Professional\u003C\u002Fa> Streamline Support Requests with WP Ticket Professional WordPress Plugin\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketent.emdplugins.com\u002F\" rel=\"nofollow ugc\">WP Ticket Enterprise\u003C\u002Fa> Enhance Service Excellence with WP Ticket Enterprise\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Enterprise grade Customer Service Software & Support Ticket System Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleashes-revenue-generation-with-customer-support-plans\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monetize Support with Support Plans\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unveils-individual-dashboards-for-superior-support\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Your Support Team\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combat Spam Effectively\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhanced Communication\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-consistent-interface-across-all-devices\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamless Support Anywhere, Anytime\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customize-your-ticket-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create a seamless support experience that enhances customer satisfaction\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customer-support-client-area\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Users: Elevate User Engagement with WP Ticket\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-role-based-helpdesk-access-control\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Role Based Helpdesk Access Control\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-shared-helpdesk-ticket-inbox\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-frontend-support-ticket-and-agent-profile-editing\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance overall system adoption and productivity.\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Secure helpdesk system by allowing you to control access rights\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Promote collaboration among staff\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-time-based-customer-support-automation\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamline support processes and reduce manual intervention\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-event-based-workflows-automate-customer-support-tasks\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Free up time for higher-priority tasks\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-organization-of-support-staff-across-multiple-departments\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effective organization of support staff into distinct departments.\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-get-more-work-out-of-your-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Agent Capabilities with Easy Customization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-leverage-the-power-of-out-of-the-box-customizations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Leverage the power of out-of-the-box customizations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Showcase Latest Support Requests\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Efficiency\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-categorization-for-enhanced-management\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effortless Ticket Organization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-enhance-customer-insights-with-custom-fields\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Integrate custom fields within WP Ticket\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleash-the-potential-of-custom-helpdesk-reports\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin\u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-arrange-actions-based-on-urgency-and-importance\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Arrange actions based on urgency and importance\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-efficient-consistent-helpdesk-conversations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamlined HelpDesk Support Operations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-stay-updated-instant-notifications-for-customers-and-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Stay Informed: Real-Time Notifications for Customers and Agents\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fexpedite-customer-support-with-quick-searches\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Expedite customer support with quick searches\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Feffortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Get a quick, real-time summary of the most important helpdesk metrics \u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-powerful-helpdesk-search-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Powerful helpdesk search forms\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Ftrack-agent-performance-through-integrated-dashboard-in-wp-ticket\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monitor Agent Performance via Integrated Dashboard in WP Ticket\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Save time and resources by eliminating manual data entry and updates\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-mailchimp-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamlessly integrate support processes with their email marketing strategy\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-microsoft-active-directory-ldap-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Automate updates and ensure consistent team data\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-smart-search-and-columns-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combine multiple criteria for targeted information retrieval\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-import-export-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Simplify migration from other customer support systems\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-easy-digital-downloads-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Connect customer orders and products with support tickets\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-woocommerce-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Wp Ticket Woocommerce Addon\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-canned-responses-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\"> Elevate overall efficiency with WP Ticket’s Canned Responses Addon\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-incoming-email-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Clutter-free and streamlined customer support experience\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>PLUGIN LINKS\u003C\u002Fstrong>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fdocs.emdplugins.com\u002Fwp-ticket-community\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Documentation\u003C\u002Fa>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>This plugin’s code was generated by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fquick-start\u002F\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> plugin and sell its designs by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fbecome-a-selldev-author\u002F\" rel=\"nofollow ugc\">becoming a SellDev author\u003C\u002Fa> \u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.",500,53030,86,27,"2025-09-04T19:17:00.000Z","6.8.5","4.5","",[51,21,23,75,97],"ticket-system","https:\u002F\u002Femdplugins.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwp-ticket.6.0.4.zip",91,7,"2025-09-26 00:00:00",{"slug":104,"name":105,"version":106,"author":107,"author_profile":108,"description":109,"short_description":110,"active_installs":111,"downloaded":112,"rating":113,"num_ratings":114,"last_updated":115,"tested_up_to":93,"requires_at_least":116,"requires_php":95,"tags":117,"homepage":118,"download_link":119,"security_score":13,"vuln_count":14,"unpatched_count":11,"last_vuln_date":120,"fetched_at":28},"wats","WP Advanced Ticket System, Elite Support Helpdesk","1.0.65","firebird75","https:\u002F\u002Fprofiles.wordpress.org\u002Ffirebird75\u002F","\u003Cp>This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.\u003C\u002Fp>\n\u003Ch4>Plugin’s Official website\u003C\u002Fh4>\n\u003Cp>WP Advanced Ticket System : \u003Ca href=\"https:\u002F\u002Fwww.ticket-system.net\u002F\" title=\"WP Advanced Ticket System\" rel=\"nofollow ugc\">ticket-system.net\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.\u003C\u002Fp>\n\u003Ch4>WATS offers multiple ways for your customers to submit tickets :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>through the frontend form without any authentication nor registration (Premium release)\u003C\u002Fli>\n\u003Cli>through the admin site via the shared guest user feature without any registration\u003C\u002Fli>\n\u003Cli>through the admin side for all users with a minimum level of contributor\u003C\u002Fli>\n\u003Cli>directly by email (Premium release)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>WP Advanced Ticket System key features\u003C\u002Fh4>\n\u003Ch4>Free release of WordPress support plugin :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>ticket submission through the admin for registered users\u003C\u002Fli>\n\u003Cli>ticket submission through the admin for unregistered users via the shared guest user feature\u003C\u002Fli>\n\u003Cli>ticket submission and update on behalf of users, usefull for call centre\u003C\u002Fli>\n\u003Cli>priority, status, type and product values preset by the admin\u003C\u002Fli>\n\u003Cli>priority, status, type and product keys definition and update for each ticket\u003C\u002Fli>\n\u003Cli>ticket statistics through dashboard and frontend widgets\u003C\u002Fli>\n\u003Cli>smooth integration with WordPress themes\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>In addition to that, WP Advanced Ticket System Premium release brings in :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>ticket submission through the frontend (Premium release)\u003C\u002Fli>\n\u003Cli>ticket submission through email piping (Premium release)\u003C\u002Fli>\n\u003Cli>ticket assignment (Premium release)\u003C\u002Fli>\n\u003Cli>file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)\u003C\u002Fli>\n\u003Cli>HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)\u003C\u002Fli>\n\u003Cli>unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read\u002Fwrite rights for each section (Premium release)\u003C\u002Fli>\n\u003Cli>internal comments support for private exchanges between admins (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification upon new ticket submission for admins (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification at regular intervals based on ticket due date (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification upon ticket update for ticket originator, updaters and admins (Premium release)\u003C\u002Fli>\n\u003Cli>complete control over mail notifications format through the API (Premium release)\u003C\u002Fli>\n\u003Cli>ticket list filtering, sorting and export to Excel in the frontend (Premium release)\u003C\u002Fli>\n\u003Cli>advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)\u003C\u002Fli>\n\u003Cli>possibility to group users by company (Premium release)\u003C\u002Fli>\n\u003Cli>scalability : able to work on websites with more than 50.000 users! (Premium release)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.\u003C\u002Fp>\n\u003Ch4>Examples of use of WATS :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>WordPress technical support software\u003C\u002Fli>\n\u003Cli>complaint ticket system\u003C\u002Fli>\n\u003Cli>trouble report system\u003C\u002Fli>\n\u003Cli>IT ticketing system\u003C\u002Fli>\n\u003Cli>repair tracking system\u003C\u002Fli>\n\u003Cli>call log system\u003C\u002Fli>\n\u003Cli>customer relationship management (CRM) system\u003C\u002Fli>\n\u003Cli>software release lifecycle management\u003C\u002Fli>\n\u003Cli>service request system\u003C\u002Fli>\n\u003Cli>company, hotel or real estate service desk\u003C\u002Fli>\n\u003Cli>helpdesk system\u003C\u002Fli>\n\u003Cli>contact form with database tracking\u003C\u002Fli>\n\u003Cli>collaborative content site with frontend post submission\u003C\u002Fli>\n\u003Cli>appointment request system\u003C\u002Fli>\n\u003Cli>easy ticket management for large organization\u003C\u002Fli>\n\u003Cli>booking system\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Translations :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>English (Minimum release : 1.0, Originator : Olivier)\u003C\u002Fli>\n\u003Cli>French (Minimum release : 1.0, Originator : Olivier)\u003C\u002Fli>\n\u003Cli>German (Minimum release : 1.0.23, Originator : Tobias Kalleder)\u003C\u002Fli>\n\u003Cli>Spanish (Minimum release : 1.0.49, Originator : Esteban)\u003C\u002Fli>\n\u003Cli>Lithuanian (Minimum release : 1.0.50, Originator : Arturas)\u003C\u002Fli>\n\u003Cli>Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)\u003C\u002Fli>\n\u003Cli>Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)\u003C\u002Fli>\n\u003Cli>Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)\u003C\u002Fli>\n\u003Cli>Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)\u003C\u002Fli>\n\u003Cli>Belarussian (Minimum release : 1.0.56, Originator : Alex)\u003C\u002Fli>\n\u003Cli>Romanian (Minimum release : 1.0.56, Originator : Alex)\u003C\u002Fli>\n\u003Cli>Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)\u003C\u002Fli>\n\u003Cli>Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)\u003C\u002Fli>\n\u003Cli>Slovak (Minimum release : 1.0.57, Originator : Branco)\u003C\u002Fli>\n\u003Cli>Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)\u003C\u002Fli>\n\u003Cli>Ukrainian (Minimum release : 1.0.59, Originator : Howard)\u003C\u002Fli>\n\u003Cli>Irish (Minimum release : 1.0.62, Originator : Jordan)\u003C\u002Fli>\n\u003C\u002Ful>\n","WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.",200,105036,80,58,"2025-10-12T15:14:00.000Z","4.0",[21,22,23,52,97],"http:\u002F\u002Fwww.ticket-system.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwats.1.0.65.zip","2021-08-16 00:00:00",{"slug":122,"name":123,"version":124,"author":125,"author_profile":126,"description":127,"short_description":128,"active_installs":129,"downloaded":130,"rating":13,"num_ratings":131,"last_updated":132,"tested_up_to":16,"requires_at_least":133,"requires_php":18,"tags":134,"homepage":137,"download_link":138,"security_score":139,"vuln_count":140,"unpatched_count":14,"last_vuln_date":141,"fetched_at":28},"hive-support","Hive Support | AI-Powered Help Desk, Live Chat and Chatbot","1.2.11","Hive Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fhivesupport\u002F","\u003Cp>Improve your WordPress customer support with Hive Support – a simple, user-friendly helpdesk and live chat plugin designed to make support tasks easier and more efficient.\u003C\u002Fp>\n\u003Cp>✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every customer.\u003C\u002Fp>\n\u003Cp>🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.\u003C\u002Fp>\n\u003Cp>With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.\u003C\u002Fp>\n\u003Cp>Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FxwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\" rel=\"nofollow ugc\">🚀 \u003Cstrong>Get Pro\u003C\u002Fstrong>\u003C\u002Fa>  | \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002F\" rel=\"nofollow ugc\">\u003Cstrong>Docs\u003C\u002Fstrong>\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3> ✴️ Hive Supports Key Features \u003C\u002Fh3>\n\u003Cp>✅  \u003Cstrong>Ticket Management System (Free) – \u003C\u002Fstrong> Manage unlimited tickets, agents, and customers with customizable filters and statuses.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Smart AI-Based Chatbot (Pro) – \u003C\u002Fstrong> Offer 24\u002F7 support with ChatGPT integration, prompt-based AI training, fine-tuning, and preset questions for quick replies.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Business Inbox (Free) – \u003C\u002Fstrong> Create and customize multiple support mailboxes. (Web-based and Email Based)\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Live Chat (Pro) – \u003C\u002Fstrong> Enable or disable live chat on any page and customize the chat widget’s text and appearance\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Agent Activity Tracking (Free) – \u003C\u002Fstrong> Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.\u003C\u002Fp>\n\u003Ch4> More Features of Hive Support \u003C\u002Fh4>\n\u003Col>\n\u003Cli>\u003Cstrong>Manage Support Agents (Free) – \u003C\u002Fstrong> Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket Reports (Free) – \u003C\u002Fstrong> Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Notifications (Free) – \u003C\u002Fstrong> Send customizable email notifications to customers and agents, including subject and body text.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Response Templates (Pro) – \u003C\u002Fstrong> Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Automation Trigger (Pro) – \u003C\u002Fstrong> Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Ticket Fields (Pro) – \u003C\u002Fstrong> Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Performance Reports (Pro) – \u003C\u002Fstrong>Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.\u003C\u002Fli>\n\u003Cli>\u003Cstrong> Integration Capabilities (Pro) – \u003C\u002Fstrong> Hive Support is now fully integrated with Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce, CRM, and LMS platforms.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>🛡️ GDPR Compliant Helpdesk\u003C\u002Fh3>\n\u003Cp>Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.\u003C\u002Fp>\n\u003Ch3>📌 Why Choose the Hive Support Plugin for your WordPress Website?\u003C\u002Fh3>\n\u003Ch4>⏳ Improved Response Time\u003C\u002Fh4>\n\u003Cp>Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.\u003C\u002Fp>\n\u003Ch4>📑 All-inclusive Analytics and Reporting\u003C\u002Fh4>\n\u003Cp>Gain insights into common issues, response times, and customer satisfaction to improve your support services.\u003C\u002Fp>\n\u003Ch4>🛡️ Better User Experience\u003C\u002Fh4>\n\u003Cp>Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.\u003C\u002Fp>\n\u003Ch4>🔗 Integration with Other Tools\u003C\u002Fh4>\n\u003Cp>Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📍 Useful Guide for Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Ftelegram-integration\u002F\" rel=\"nofollow ugc\">Telegram Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fdiscord-integration\u002F\" rel=\"nofollow ugc\">Discord Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fmanage-your-tickets-using-whatsapp-with-hive-support\u002F\" rel=\"nofollow ugc\">WhatsApp Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>⚙️ How to Use Hive Support on your WordPress Site\u003C\u002Fh4>\n\u003Cp>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fgetting-started-with-hive-support\u002F\" rel=\"nofollow ugc\"> How to Install the Hive Support.\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3>🎉 Other Plugins from WPCommerz\u003C\u002Fh3>\n\u003Cp>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fguidant\u002F\" rel=\"ugc\">\u003Cstrong>WP Guidant:\u003C\u002Fstrong>\u003C\u002Fa> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdarklup-lite-wp-dark-mode\u002F\" rel=\"ugc\">\u003Cstrong>Darklup:\u003C\u002Fstrong>\u003C\u002Fa> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.\n\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwceazy\u002F\" rel=\"ugc\">\u003Cstrong>wcEazy:\u003C\u002Fstrong>\u003C\u002Fa> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.\n\u003C\u002Fp>\n\u003Cp>\u003Cstrong>❤️ Loved Hive Support?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Join our \u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fgroups\u002Fwpcommerz\" rel=\"nofollow ugc\">Facebook Group\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Learn from our tutorials on \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002F@wpcommerz8042\" rel=\"nofollow ugc\">Youtube Channel\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Or rate Darklup on \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fhive-support\u002F#reviews\" rel=\"ugc\">WordPress\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Privacy Policy\u003C\u002Fh3>\n\u003Cp>Hive Support uses \u003Ca href=\"https:\u002F\u002Fappsero.com\" rel=\"nofollow ugc\">Appsero\u003C\u002Fa> SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.\u003C\u002Fp>\n\u003Cp>Appsero SDK \u003Cstrong>does not gather any data by default.\u003C\u002Fstrong> The SDK only starts gathering basic telemetry data \u003Cstrong>when a user allows it via the admin notice\u003C\u002Fstrong>. 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