[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fF_TR2ADbDH75HXBFMOuF6R1WJn03bWNJaXjtjnfiC3k":3,"$fzDv5u22R-JuTrAUgTGqeLc-_VD62PR1jlM-TSzr98zc":571,"$fvV2u5KFBv3a_ZT0Nk0e9fAKqkHXoGsBQHKK_op6fNYc":575},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":11,"num_ratings":11,"last_updated":13,"tested_up_to":14,"requires_at_least":15,"requires_php":16,"tags":17,"homepage":23,"download_link":24,"security_score":25,"vuln_count":11,"unpatched_count":11,"last_vuln_date":26,"fetched_at":27,"discovery_status":28,"vulnerabilities":29,"developer":30,"crawl_stats":26,"alternatives":37,"analysis":137,"fingerprints":519},"polanger-ticket-system-for-woocommerce","Polanger Ticket System for WooCommerce","1.2.2","Polanger","https:\u002F\u002Fprofiles.wordpress.org\u002Fpolangersoft\u002F","\u003Cp>\u003Cstrong>Polanger Ticket System\u003C\u002Fstrong> is a support ticket plugin for WooCommerce. It provides a ticket-based support system integrated with WooCommerce.\u003C\u002Fp>\n\u003Ch4>Key Features\u003C\u002Fh4>\n\u003Cp>Polanger Ticket System includes the following features:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Chat-style messaging interface\u003C\u002Fli>\n\u003Cli>Real-time collision detection (Agent Lock)\u003C\u002Fli>\n\u003Cli>Automatic email notifications\u003C\u002Fli>\n\u003Cli>Customizable categories & priorities\u003C\u002Fli>\n\u003Cli>WooCommerce order & product linking\u003C\u002Fli>\n\u003Cli>Customer ticket closing option\u003C\u002Fli>\n\u003Cli>Maximum active tickets limit\u003C\u002Fli>\n\u003Cli>Auto-close inactive tickets\u003C\u002Fli>\n\u003Cli>HPOS compatible\u003C\u002Fli>\n\u003Cli>Fully translatable (i18n ready)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Ticket Management\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Create Tickets\u003C\u002Fstrong> – Customers can easily create support tickets from their My Account page\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Track Status\u003C\u002Fstrong> – Monitor tickets through Open, In Progress, Waiting, Resolved, and Closed statuses\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Priority Levels\u003C\u002Fstrong> – Organize tickets by urgency with customizable priority levels (Low, Normal, High, Urgent)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Categories\u003C\u002Fstrong> – Categorize tickets for better organization and routing\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Order Association\u003C\u002Fstrong> – Link tickets to specific WooCommerce orders for context\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Product Association\u003C\u002Fstrong> – Connect tickets to purchased products\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Chat Interface\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Real-time Updates\u003C\u002Fstrong> – Automatic polling for new messages without page refresh\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Chat-style Design\u003C\u002Fstrong> – Familiar messaging interface like popular chat apps\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Admin & Customer Badges\u003C\u002Fstrong> – Clear distinction between support team and customer messages\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Time Stamps\u003C\u002Fstrong> – Human-readable “X minutes ago” format\u003C\u002Fli>\n\u003Cli>\u003Cstrong>User Avatars\u003C\u002Fstrong> – Visual identification for all participants\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Security & Control\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Agent Lock \u002F Collision Detection\u003C\u002Fstrong> – Prevents multiple admins from working on the same ticket simultaneously with real-time warnings\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Heartbeat System\u003C\u002Fstrong> – 30-second presence checks to track active viewers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Auto-Leave Detection\u003C\u002Fstrong> – Automatically removes inactive agents using sendBeacon API\u003C\u002Fli>\n\u003Cli>\u003Cstrong>2-Minute Timeout\u003C\u002Fstrong> – Inactive admins are automatically removed from viewer list\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Max Active Tickets\u003C\u002Fstrong> – Limit how many open tickets a customer can have at once\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Nonce Verification\u003C\u002Fstrong> – All AJAX requests are secured with WordPress nonces\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Capability Checks\u003C\u002Fstrong> – Role-based access control for all operations\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Settings\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Enable\u002FDisable System\u003C\u002Fstrong> – Turn the entire ticket system on or off\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Require Product Purchase\u003C\u002Fstrong> – Only allow customers who purchased products to create tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom No-Purchase Message\u003C\u002Fstrong> – WYSIWYG editor for custom messages with links\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tickets Per Page\u003C\u002Fstrong> – Control pagination for ticket lists\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Customer Ticket Closing\u003C\u002Fstrong> – Allow or prevent customers from closing their own tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Auto-Close Days\u003C\u002Fstrong> – Automatically close tickets after X days of inactivity\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Max Active Tickets\u003C\u002Fstrong> – Set maximum number of active tickets per customer\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Email Notifications\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>New Ticket Alerts\u003C\u002Fstrong> – Admin receives email when a new ticket is created\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Reply Notifications\u003C\u002Fstrong> – Customers receive email when admin replies\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Admin Email\u003C\u002Fstrong> – Set a specific email address for notifications\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Enable\u002FDisable\u003C\u002Fstrong> – Full control over email notifications\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Interface\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Admin Dashboard\u003C\u002Fstrong> – Gradient headers, card-based layout\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Status Color Coding\u003C\u002Fstrong> – Each status has a distinct color for quick identification\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Priority Indicators\u003C\u002Fstrong> – Visual priority badges with customizable colors\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Row Highlighting\u003C\u002Fstrong> – Ticket list rows colored by status\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Hover Effects\u003C\u002Fstrong> – Smooth animations and transitions\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Fully Responsive\u003C\u002Fstrong> – Works perfectly on all devices\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Unread Badge\u003C\u002Fstrong> – Shows unread ticket count in My Account menu\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>WooCommerce Integration\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>My Account Integration\u003C\u002Fstrong> – Seamless “Support Tickets” tab in customer account\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Order Linking\u003C\u002Fstrong> – Associate tickets with specific orders\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Product Linking\u003C\u002Fstrong> – Connect tickets to purchased products\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Purchase Verification\u003C\u002Fstrong> – Optionally require product purchase for ticket creation\u003C\u002Fli>\n\u003Cli>\u003Cstrong>HPOS Compatible\u003C\u002Fstrong> – Full support for High-Performance Order Storage\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Developer Friendly\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Hook System\u003C\u002Fstrong> – Extensive action and filter hooks for customization\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Clean Code\u003C\u002Fstrong> – WordPress Coding Standards compliant (PHPCS)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Database Tables\u003C\u002Fstrong> – Optimized performance with dedicated tables\u003C\u002Fli>\n\u003Cli>\u003Cstrong>i18n Ready\u003C\u002Fstrong> – Complete translation support with .pot file\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Debug Logging\u003C\u002Fstrong> – Built-in logging when WP_DEBUG is enabled\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Available Hooks for Developers\u003C\u002Fh4>\n\u003Cp>Use these common extension points:\u003C\u002Fp>\n\u003Ch3>Actions (examples)\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ccode>PGTS_ticket_created\u003C\u002Fcode> – Fires when a new ticket row is inserted.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_message_added\u003C\u002Fcode> – Fires when a ticket message is stored.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_ticket_status_changed\u003C\u002Fcode> – Fires after status update.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_admin_composer_tools\u003C\u002Fcode> – Add custom tools to admin reply composer.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_tickets_list_row_columns\u003C\u002Fcode> – Add extra columns to admin list rows.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Filters (examples)\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ccode>PGTS_ticket_validation_error\u003C\u002Fcode> – Add custom validation for ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_ticket_custom_fields_data\u003C\u002Fcode> – Inject custom fields into ticket creation payload.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_ticket_created_response\u003C\u002Fcode> – Modify AJAX success response after ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_settings_tabs\u003C\u002Fcode> – Add custom settings tabs.\u003C\u002Fli>\n\u003Cli>\u003Ccode>PGTS_template_path\u003C\u002Fcode> – Override template lookup subdirectory.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>For the complete list of all free hooks and filters, see:\u003Cbr \u002F>\n    docs\u002Fdeveloper.txt\u003C\u002Fp>\n\u003Ch4>Pro Version\u003C\u002Fh4>\n\u003Cp>The Pro version extends the plugin with 10 modular addons that can be enabled or disabled independently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Support Panel\u003C\u002Fstrong>\u003Cbr \u002F>\nA complete frontend support interface for agents. Manage tickets without WordPress admin access. Includes ticket claiming system, internal notes, agent assignment, live messaging with real-time updates, and customer search functionality.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>File Attachments addon\u003C\u002Fstrong>\u003Cbr \u002F>\nThe File Attachments addon allows customers and agents to attach files to new tickets and replies. In Pro settings, you can enable or disable uploads, set the maximum file size (MB), and restrict allowed file types. It supports drag-and-drop uploads, secure storage, and nonce-protected download links, and integrates seamlessly with the Support Panel and ticket messages.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Canned Responses\u003C\u002Fstrong>\u003Cbr \u002F>\nCreate and use pre-written responses for common questions. Features include keyboard shortcuts, categories, dynamic placeholders ({customer_name}, {ticket_id}, etc.), personal and global responses, and usage tracking.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Auto Assignment\u003C\u002Fstrong>\u003Cbr \u002F>\nAutomatically assign unassigned tickets to agents after a configurable time period. Supports “Least Active” and “Round Robin” strategies, agent capacity limits, and race condition protection.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>SLA Management\u003C\u002Fstrong>\u003Cbr \u002F>\nTrack response and resolution times with Service Level Agreements. Features priority-based SLA policies, working hours support, automatic pause\u002Fresume when waiting for customer, breach detection, and visual SLA indicators.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics Dashboard\u003C\u002Fstrong>\u003Cbr \u002F>\nReal-time analytics for support operations. Monitor live ticket status, SLA health, daily performance, agent metrics, breach rates, and reopen rates. Includes smart caching and AJAX refresh.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Customer Priority\u003C\u002Fstrong>\u003Cbr \u002F>\nAutomatic customer scoring based on order history and spending. Priority customers are sorted to the top of ticket lists. Includes customer insights panel with order history, ticket history, and manual priority override.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Agent Notifications\u003C\u002Fstrong>\u003Cbr \u002F>\nReal-time notifications for support agents when new tickets arrive or customers reply.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Merge\u002FSplit Tickets\u003C\u002Fstrong>\u003Cbr \u002F>\nMerge related tickets into one or split complex tickets into multiple separate tickets.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Rating\u003C\u002Fstrong>\u003Cbr \u002F>\nCollect customer satisfaction ratings after ticket closure to measure support quality.\u003C\u002Fp>\n\u003Cp>More information:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpolanger.com\u002Fproduct\u002Fpolanger-ticket-system-for-woocommerce\u002F\" rel=\"nofollow ugc\">Pro Version\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpolanger.com\u002Fpolanger-ticket-for-woocommerce\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpolanger.com\u002Fpolanger-ticket-for-woocommerce\u002Fdocs\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n","Allows customers to create and manage support tickets from their WooCommerce account page.",0,97,"2026-04-13T12:09:00.000Z","6.9.4","5.8","7.4",[18,19,20,21,22],"customer-service","helpdesk","wocommerce-support","woocommerce-helpdesk","woocommerce-tickets","https:\u002F\u002Fpolanger.com\u002Fproduct\u002Fpolanger-ticket-system-for-woocommerce","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fpolanger-ticket-system-for-woocommerce.1.2.2.zip",100,null,"2026-04-16T10:56:18.058Z","no_bundle",[],{"slug":31,"display_name":7,"profile_url":8,"plugin_count":32,"total_installs":33,"avg_security_score":25,"avg_patch_time_days":34,"trust_score":35,"computed_at":36},"polangersoft",5,20,30,94,"2026-05-19T21:22:54.517Z",[38,57,73,97,117],{"slug":39,"name":40,"version":41,"author":42,"author_profile":43,"description":44,"short_description":45,"active_installs":11,"downloaded":46,"rating":25,"num_ratings":47,"last_updated":48,"tested_up_to":49,"requires_at_least":50,"requires_php":16,"tags":51,"homepage":55,"download_link":56,"security_score":25,"vuln_count":11,"unpatched_count":11,"last_vuln_date":26,"fetched_at":27},"nexlifydesk","NexlifyDesk","1.0.5","NexlifyLabs","https:\u002F\u002Fprofiles.wordpress.org\u002Fnexlifycreator\u002F","\u003Cp>NexlifyDesk transforms your WordPress site into a comprehensive customer support platform. Featuring advanced ticket management, intelligent duplicate detection, multi-channel email integration, and seamless WooCommerce connectivity, it delivers enterprise-level support capabilities while maintaining complete data control and security.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Documentation\u003C\u002Fstrong>: Check out the \u003Ca href=\"https:\u002F\u002Fnexlifylabs.com\u002Fnexlifydesk-documentation\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Full Documentation & Setup Guide\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>NexlifyDesk is a comprehensive, enterprise-grade helpdesk solution designed specifically for WordPress. Built with scalability, security, and efficiency at its core, it provides everything you need to deliver exceptional customer support while maintaining complete control over your data and workflows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Why Choose NexlifyDesk?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Transform your customer support with a professional ticketing system that grows with your business. Whether you’re a small business handling dozens of tickets or an enterprise managing thousands, NexlifyDesk provides the tools, automation, and insights you need to deliver outstanding customer experiences.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Core Capabilities:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Advanced Ticket Management\u003C\u002Fstrong> – Complete lifecycle management with intelligent routing and automation\u003Cbr \u002F>\n– \u003Cstrong>Multi-Channel Email Integration\u003C\u002Fstrong> – Convert emails to tickets with IMAP\u002FPOP3, AWS WorkMail, and Google Workspace support\u003Cbr \u002F>\n– \u003Cstrong>Intelligent Duplicate Detection\u003C\u002Fstrong> – AI-powered semantic analysis prevents ticket fragmentation\u003Cbr \u002F>\n– \u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Deep integration with order history and customer context\u003Cbr \u002F>\n– \u003Cstrong>Enterprise Security\u003C\u002Fstrong> – Built-in spam protection, rate limiting, and secure file handling\u003C\u002Fp>\n\u003Ch3>Key Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Frontend Customer Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Ticket Submission & Management\u003C\u002Fstrong> – Clean, user-friendly interface for ticket submission, history tracking, and progress monitoring\u003Cbr \u002F>\n– \u003Cstrong>Real-time Updates\u003C\u002Fstrong> – AJAX-powered interface with live status updates and instant reply notifications\u003Cbr \u002F>\n– \u003Cstrong>File Attachments\u003C\u002Fstrong> – Multiple file type support with configurable size limits and security validation\u003Cbr \u002F>\n– \u003Cstrong>Responsive Design\u003C\u002Fstrong> – Optimized experience across desktop, tablet, and mobile devices\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Advanced Admin Dashboard\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Centralized Ticket Management\u003C\u002Fstrong> – Comprehensive admin interface with filtering, search, and bulk operations\u003Cbr \u002F>\n– \u003Cstrong>Real-time Statistics\u003C\u002Fstrong> – Live dashboard with ticket counts, response times, and performance metrics\u003Cbr \u002F>\n– \u003Cstrong>Agent Assignment\u003C\u002Fstrong> – Intelligent auto-assignment with manual override and load balancing capabilities\u003Cbr \u002F>\n– \u003Cstrong>Status Management\u003C\u002Fstrong> – Five ticket statuses (Open, In Progress, Pending, Resolved, Closed) with automated workflows\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Agent Roles & Permissions System\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Custom Agent Positions\u003C\u002Fstrong> – Unlimited agent roles with granular permission control and capability management\u003Cbr \u002F>\n– \u003Cstrong>Performance Tracking\u003C\u002Fstrong> – Monitor response times, resolution rates, and workload distribution analytics\u003Cbr \u002F>\n– \u003Cstrong>Capability Management\u003C\u002Fstrong> – Fine-grained control over agent permissions (view tickets, assignments, categories, reports)\u003Cbr \u002F>\n– \u003Cstrong>Orphaned Ticket Management\u003C\u002Fstrong> – Automatic ticket reassignment when agents are deactivated or removed\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Professional Communication Tools\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Internal Notes\u003C\u002Fstrong> – Private agent-to-agent communication within tickets (invisible to customers)\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong> – Fully customizable templates with dynamic placeholders and conditional delivery\u003Cbr \u002F>\n– \u003Cstrong>Notification Control\u003C\u002Fstrong> – Granular settings for notification timing, recipients, and trigger conditions\u003Cbr \u002F>\n– \u003Cstrong>Professional Templates\u003C\u002Fstrong> – Pre-designed email templates for all ticket lifecycle events and SLA notifications\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Intelligent Automation\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Enhanced Duplicate Detection\u003C\u002Fstrong> – Advanced multi-layer algorithms with semantic text analysis and automatic merging\u003Cbr \u002F>\n– \u003Cstrong>Smart Auto-Assignment\u003C\u002Fstrong> – Intelligent ticket distribution based on agent availability and workload balancing\u003Cbr \u002F>\n– \u003Cstrong>SLA Monitoring\u003C\u002Fstrong> – Automated tracking and breach notifications to maintain service level agreements\u003Cbr \u002F>\n– \u003Cstrong>Auto-Closure\u003C\u002Fstrong> – Automatic ticket closure after 48 hours of inactivity with system notifications\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Piping & Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Multi-Provider Support\u003C\u002Fstrong> – Convert emails to tickets with Custom IMAP\u002FPOP3, AWS WorkMail, and Google Workspace\u002FGmail integration\u003Cbr \u002F>\n– \u003Cstrong>Flexible Email Management\u003C\u002Fstrong> – Configurable options to retain or delete emails after ticket creation\u003Cbr \u002F>\n– \u003Cstrong>Advanced Spam Protection\u003C\u002Fstrong> – Built-in filtering, blocking, and rate limiting to prevent abuse and maintain security\u003Cbr \u002F>\n– \u003Cstrong>Intelligent Email Processing\u003C\u002Fstrong> – Automatic sender detection, thread management, and duplicate prevention algorithms\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Enhanced Admin Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Real-time Ticket Management\u003C\u002Fstrong> – Live-updating interface with read\u002Funread status indicators and priority sorting\u003Cbr \u002F>\n– \u003Cstrong>Smart Prioritization\u003C\u002Fstrong> – Unread tickets automatically surface first for immediate attention\u003Cbr \u002F>\n– \u003Cstrong>Instant Notifications\u003C\u002Fstrong> – Real-time updates without page refresh for seamless workflow management\u003Cbr \u002F>\n– \u003Cstrong>Bulk Operations\u003C\u002Fstrong> – Enhanced bulk actions for efficient ticket management and workflow optimization\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Categories & Organization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Categories\u003C\u002Fstrong> – Organize tickets with custom categories, descriptions, and hierarchical structures\u003Cbr \u002F>\n– \u003Cstrong>Priority Management\u003C\u002Fstrong> – Four priority levels (Low, Medium, High, Urgent) with visual indicators and automated workflows\u003Cbr \u002F>\n– \u003Cstrong>Advanced Search & Filtering\u003C\u002Fstrong> – Comprehensive search across all fields with multiple filter combinations\u003Cbr \u002F>\n– \u003Cstrong>Bulk Operations\u003C\u002Fstrong> – Manage multiple tickets simultaneously for improved efficiency\u003C\u002Fp>\n\u003Cp>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Order History Access\u003C\u002Fstrong> – Built-in order lookup functionality for WooCommerce stores with comprehensive order details\u003Cbr \u002F>\n– \u003Cstrong>Customer Context\u003C\u002Fstrong> – Direct access to order information from within tickets for enhanced customer support\u003Cbr \u002F>\n– \u003Cstrong>Order-based Duplicate Detection\u003C\u002Fstrong> – Intelligent linking of tickets to existing order conversations for context preservation\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Reporting & Analytics\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Performance Metrics\u003C\u002Fstrong> – Comprehensive reports on ticket volume, response times, and agent performance analytics\u003Cbr \u002F>\n– \u003Cstrong>Visual Analytics\u003C\u002Fstrong> – Interactive charts for ticket trends, priority distribution, and monthly statistical analysis\u003Cbr \u002F>\n– \u003Cstrong>Activity Monitoring\u003C\u002Fstrong> – Real-time feed of all support activities across your team for operational transparency\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Developer & Advanced Features\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Template Override System\u003C\u002Fstrong> – Customize frontend templates by copying to your theme for complete design control\u003Cbr \u002F>\n– \u003Cstrong>Shortcode System\u003C\u002Fstrong> – Flexible shortcodes like \u003Ccode>[nexlifydesk_ticket_form]\u003C\u002Fcode> and \u003Ccode>[nexlifydesk_ticket_list]\u003C\u002Fcode> with customizable attributes\u003Cbr \u002F>\n– \u003Cstrong>Data Management\u003C\u002Fstrong> – Configurable retention policies with optional purge functionality for compliance requirements\u003Cbr \u002F>\n– \u003Cstrong>Rate Limiting\u003C\u002Fstrong> – Built-in protection against spam and abuse with configurable thresholds\u003Cbr \u002F>\n– \u003Cstrong>Caching System\u003C\u002Fstrong> – Optimized performance with intelligent cache management for enhanced responsiveness\u003C\u002Fp>\n\u003Ch3>Duplicate Ticket Detection\u003C\u002Fh3>\n\u003Cp>NexlifyDesk features an advanced three-layer duplicate detection system designed to maintain organized support queues and prevent ticket fragmentation:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Detection Layers:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Exact Subject Matching\u003C\u002Fstrong> – Identifies identical subjects from the same user within the last 30 days and automatically adds new messages as replies to existing tickets\u003Cbr \u002F>\n– \u003Cstrong>Order Number Pattern Recognition\u003C\u002Fstrong> – Recognizes order\u002Finvoice number patterns (such as “Order #12345” or “#ABC123”) and intelligently links related communications to unified conversation threads\u003Cbr \u002F>\n– \u003Cstrong>Semantic Content Analysis\u003C\u002Fstrong> – Employs advanced cosine similarity algorithms to compare keywords between new and recent tickets from the same user, with configurable 80% similarity threshold and intelligent stopword filtering\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Experience\u003C\u002Fstrong>\u003Cbr \u002F>\nWhen duplicate tickets are detected, users receive clear notifications that their message has been added to an existing conversation, maintaining contextual continuity and communication history.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Administrative Control\u003C\u002Fstrong>\u003Cbr \u002F>\n– Enable or disable duplicate detection in NexlifyDesk > Settings\u003Cbr \u002F>\n– Adjust sensitivity thresholds to match your workflow requirements\u003Cbr \u002F>\n– Monitor duplicate detection statistics and effectiveness in the reports dashboard\u003Cbr \u002F>\n– Configure semantic analysis parameters for optimal accuracy\u003C\u002Fp>\n\u003Ch3>Usage\u003C\u002Fh3>\n\u003Ch3>Shortcode Reference\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Ccode>[nexlifydesk_ticket_form]\u003C\u002Fcode>\u003C\u002Fstrong> – Display the ticket submission form\u003Cbr \u002F>\n– \u003Ccode>show_title=\"no\"\u003C\u002Fcode> – Hide the page title\u003Cbr \u002F>\n– \u003Ccode>category=\"5\"\u003C\u002Fcode> – Pre-select a specific category by ID\u003Cbr \u002F>\n– \u003Ccode>priority=\"high\"\u003C\u002Fcode> – Set default priority level (low, medium, high, urgent)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ccode>[nexlifydesk_ticket_list]\u003C\u002Fcode>\u003C\u002Fstrong> – Display ticket history and management\u003Cbr \u002F>\n– \u003Ccode>show_title=\"no\"\u003C\u002Fcode> – Hide the page title\u003Cbr \u002F>\n– \u003Ccode>status=\"open\"\u003C\u002Fcode> – Filter tickets by status (open, in-progress, pending, resolved, closed)\u003Cbr \u002F>\n– \u003Ccode>limit=\"10\"\u003C\u002Fcode> – Limit the number of tickets displayed per page\u003C\u002Fp>\n\u003Ch3>Administrative Menu Structure\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>NexlifyDesk\u003C\u002Fstrong> (Main Menu)\u003Cbr \u002F>\n– \u003Cstrong>All Tickets\u003C\u002Fstrong> – Comprehensive ticket management with advanced filtering and bulk operations\u003Cbr \u002F>\n– \u003Cstrong>Categories\u003C\u002Fstrong> – Create and manage custom ticket categories and hierarchies\u003Cbr \u002F>\n– \u003Cstrong>Settings\u003C\u002Fstrong> – Complete configuration panel for all plugin features and integrations\u003Cbr \u002F>\n– \u003Cstrong>Reports\u003C\u002Fstrong> – Analytics dashboard with charts, metrics, and performance insights\u003Cbr \u002F>\n– \u003Cstrong>Agent Positions\u003C\u002Fstrong> – Role and capability management for team members\u003Cbr \u002F>\n– \u003Cstrong>Order History\u003C\u002Fstrong> – WooCommerce order lookup and integration features\u003Cbr \u002F>\n– \u003Cstrong>Email Templates\u003C\u002Fstrong> – Customize all notification templates with dynamic content\u003Cbr \u002F>\n– \u003Cstrong>Support\u003C\u002Fstrong> – Direct access to plugin support and documentation resources\u003C\u002Fp>\n\u003Ch3>Ticket Status Workflow\u003C\u002Fh3>\n\u003Cp>Five distinct statuses provide complete ticket lifecycle management:\u003Cbr \u002F>\n– \u003Cstrong>Open\u003C\u002Fstrong> – Newly submitted tickets awaiting initial agent response\u003Cbr \u002F>\n– \u003Cstrong>In Progress\u003C\u002Fstrong> – Tickets actively being worked on by assigned agents\u003Cbr \u002F>\n– \u003Cstrong>Pending\u003C\u002Fstrong> – Tickets waiting for customer response or additional information\u003Cbr \u002F>\n– \u003Cstrong>Resolved\u003C\u002Fstrong> – Tickets marked as solved, awaiting customer confirmation\u003Cbr \u002F>\n– \u003Cstrong>Closed\u003C\u002Fstrong> – Completed tickets (closed manually or automatically after 48 hours)\u003C\u002Fp>\n\u003Ch3>Agent Capability System\u003C\u002Fh3>\n\u003Cp>Custom agent roles support granular permission control:\u003Cbr \u002F>\n– \u003Cstrong>View All Tickets\u003C\u002Fstrong> – Organization-wide ticket access across all agents and departments\u003Cbr \u002F>\n– \u003Cstrong>Assign Tickets\u003C\u002Fstrong> – Ability to delegate tickets to other agents or departments\u003Cbr \u002F>\n– \u003Cstrong>Manage Categories\u003C\u002Fstrong> – Create, edit, and organize ticket categories and hierarchies\u003Cbr \u002F>\n– \u003Cstrong>View Reports\u003C\u002Fstrong> – Access to analytics, performance metrics, and statistical dashboards\u003C\u002Fp>\n\u003Ch3>Customization\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Settings Panel Configuration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong> – Control delivery timing, recipients, and notification triggers\u003Cbr \u002F>\n– \u003Cstrong>Default Values\u003C\u002Fstrong> – Configure default priority levels, categories, and agent assignments\u003Cbr \u002F>\n– \u003Cstrong>File Upload Controls\u003C\u002Fstrong> – Manage allowed file types, size limits, and security validation\u003Cbr \u002F>\n– \u003Cstrong>SLA Management\u003C\u002Fstrong> – Set response time targets, breach notifications, and escalation rules\u003Cbr \u002F>\n– \u003Cstrong>Automation Rules\u003C\u002Fstrong> – Configure auto-assignment, duplicate detection, and closure policies\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Template Customization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Dynamic Placeholders\u003C\u002Fstrong> – Use variables like \u003Ccode>{ticket_id}\u003C\u002Fcode>, \u003Ccode>{user_name}\u003C\u002Fcode>, \u003Ccode>{subject}\u003C\u002Fcode>, \u003Ccode>{ticket_content}\u003C\u002Fcode> for personalized communications\u003Cbr \u002F>\n– \u003Cstrong>HTML Support\u003C\u002Fstrong> – Rich text formatting with live preview functionality\u003Cbr \u002F>\n– \u003Cstrong>Multiple Templates\u003C\u002Fstrong> – Separate customization for each notification type and event\u003Cbr \u002F>\n– \u003Cstrong>Multi-language Ready\u003C\u002Fstrong> – Support for internationalization and localization\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Visual Customization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>CSS Override\u003C\u002Fstrong> – Add custom styles through your theme’s stylesheet\u003Cbr \u002F>\n– \u003Cstrong>Template System\u003C\u002Fstrong> – Override plugin templates for complete structural control\u003Cbr \u002F>\n– \u003Cstrong>Responsive Design\u003C\u002Fstrong> – Mobile-first approach with tablet and desktop optimization\u003Cbr \u002F>\n– \u003Cstrong>Color Schemes\u003C\u002Fstrong> – Customize visual elements to match your brand identity\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Advanced Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>WooCommerce Support\u003C\u002Fstrong> – Deep integration with order management and customer history\u003Cbr \u002F>\n– \u003Cstrong>Multisite Compatibility\u003C\u002Fstrong> – Full support for WordPress multisite networks\u003Cbr \u002F>\n– \u003Cstrong>Developer Hooks\u003C\u002Fstrong> – Extensive action and filter hooks for custom functionality\u003Cbr \u002F>\n– \u003Cstrong>REST API Ready\u003C\u002Fstrong> – Prepared for future API integrations and third-party connections\u003C\u002Fp>\n\u003Ch3>Performance & Security\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Optimized Performance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Smart Caching\u003C\u002Fstrong> – Intelligent cache management for database queries and duplicate detection\u003Cbr \u002F>\n– \u003Cstrong>AJAX Interface\u003C\u002Fstrong> – Seamless user experience with real-time updates and no page reloads\u003Cbr \u002F>\n– \u003Cstrong>Optimized Database\u003C\u002Fstrong> – Efficient query structure and indexing for large ticket volumes\u003Cbr \u002F>\n– \u003Cstrong>Background Processing\u003C\u002Fstrong> – Email handling and notifications processed asynchronously\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security Features\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Nonce Verification\u003C\u002Fstrong> – WordPress security tokens for all form submissions and AJAX requests\u003Cbr \u002F>\n– \u003Cstrong>Data Sanitization\u003C\u002Fstrong> – Comprehensive input validation and output escaping\u003Cbr \u002F>\n– \u003Cstrong>File Upload Security\u003C\u002Fstrong> – MIME type validation, file extension verification, and size limits\u003Cbr \u002F>\n– \u003Cstrong>Rate Limiting\u003C\u002Fstrong> – Built-in protection against spam, abuse, and automated attacks\u003Cbr \u002F>\n– \u003Cstrong>Capability-based Access\u003C\u002Fstrong> – Role-based permissions with granular access control\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Management\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Configurable Retention\u003C\u002Fstrong> – Flexible data retention policies for compliance requirements\u003Cbr \u002F>\n– \u003Cstrong>Optional Purging\u003C\u002Fstrong> – Safe data removal options with confirmation safeguards\u003Cbr \u002F>\n– \u003Cstrong>Database Tools\u003C\u002Fstrong> – Maintenance utilities for optimization and cleanup\u003Cbr \u002F>\n– \u003Cstrong>Full Export Options\u003C\u002Fstrong> – Complete data portability for migrations and backups\u003C\u002Fp>\n\u003Ch3>Support & Documentation\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Getting Help and Support\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Email Support\u003C\u002Fstrong>: support@nexlifylabs.com for technical assistance and general inquiries\u003Cbr \u002F>\n– \u003Cstrong>Official Website\u003C\u002Fstrong>: https:\u002F\u002Fnexlifylabs.com for documentation, tutorials, and updates\u003Cbr \u002F>\n– \u003Cstrong>Comprehensive Documentation\u003C\u002Fstrong>: Complete setup guides and feature documentation available on our website\u003Cbr \u002F>\n– \u003Cstrong>Community Support\u003C\u002Fstrong>: WordPress.org plugin forums for community assistance and discussions\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Support Services\u003C\u002Fstrong>\u003Cbr \u002F>\nUpgrade to premium support for priority assistance, advanced features, and dedicated technical support with faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Feature Requests and Feedback\u003C\u002Fstrong>\u003Cbr \u002F>\nWe value your input! Send feature suggestions and feedback through our support channels to help shape future development.\u003C\u002Fp>\n\u003Ch3>Privacy & Data Protection\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Data Storage and Security\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Local Storage\u003C\u002Fstrong>: All ticket data is stored in your WordPress database with no external servers\u003Cbr \u002F>\n– \u003Cstrong>Complete Control\u003C\u002Fstrong>: Maintain full control over your support data and customer information\u003Cbr \u002F>\n– \u003Cstrong>No Third-party Dependencies\u003C\u002Fstrong>: Core functionality operates independently without external service requirements\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Handling and Privacy\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Your Mail System\u003C\u002Fstrong>: Uses your existing email infrastructure and SMTP settings\u003Cbr \u002F>\n– \u003Cstrong>No External Services\u003C\u002Fstrong>: Email processing occurs on your server without third-party involvement\u003Cbr \u002F>\n– \u003Cstrong>Privacy Compliant\u003C\u002Fstrong>: Designed to meet GDPR, CCPA, and other privacy regulation requirements\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Portability and Export\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Complete Export\u003C\u002Fstrong>: Export all ticket data, attachments, and configurations in standard formats\u003Cbr \u002F>\n– \u003Cstrong>WordPress Compatibility\u003C\u002Fstrong>: Data exports use WordPress-standard formats for easy migration\u003Cbr \u002F>\n– \u003Cstrong>GDPR Ready\u003C\u002Fstrong>: Built-in tools for data export, modification, and deletion to support privacy rights\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security Measures and Compliance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Data Encryption\u003C\u002Fstrong>: Sensitive data encryption for secure storage and transmission\u003Cbr \u002F>\n– \u003Cstrong>Regular Security Audits\u003C\u002Fstrong>: Ongoing security reviews and updates for vulnerability protection\u003Cbr \u002F>\n– \u003Cstrong>Best Practices\u003C\u002Fstrong>: Implementation follows WordPress security best practices and guidelines\u003C\u002Fp>\n\u003Cp>For complete privacy policy details, visit: \u003Ca href=\"https:\u002F\u002Fnexlifylabs.com\u002Fprivacy-policy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Uninstall Process\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Data Retention (Default Behavior)\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Safe Preservation\u003C\u002Fstrong>: All plugin data (tickets, attachments, categories, settings) is preserved during uninstallation\u003Cbr \u002F>\n– \u003Cstrong>Data Safety\u003C\u002Fstrong>: Your support history and customer data remain intact for future plugin reinstallation\u003Cbr \u002F>\n– \u003Cstrong>WordPress Standard\u003C\u002Fstrong>: Follows WordPress plugin standards for data preservation\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Complete Data Removal (Optional)\u003C\u002Fstrong>\u003Cbr \u002F>\n1. Navigate to NexlifyDesk > Settings before uninstalling\u003Cbr \u002F>\n2. Uncheck “Preserve all tickets and plugin data during uninstallation”\u003Cbr \u002F>\n3. Save settings and proceed with plugin uninstallation\u003Cbr \u002F>\n4. All plugin data will be permanently removed from your database\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Important Warning\u003C\u002Fstrong>: Complete data removal is irreversible. Always create a full backup before enabling data removal or uninstalling the plugin. This ensures you can restore your support data if needed.\u003C\u002Fp>\n","Enterprise-grade WordPress helpdesk solution with intelligent ticket management, email piping, agent workflows, and WooCommerce integration.",545,1,"2025-07-25T12:22:00.000Z","6.8.5","6.2",[18,52,19,53,54],"customer-support","support","support-ticket-system","","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fnexlifydesk.1.0.5.zip",{"slug":58,"name":59,"version":60,"author":61,"author_profile":62,"description":63,"short_description":64,"active_installs":11,"downloaded":65,"rating":25,"num_ratings":47,"last_updated":66,"tested_up_to":14,"requires_at_least":67,"requires_php":16,"tags":68,"homepage":71,"download_link":72,"security_score":25,"vuln_count":11,"unpatched_count":11,"last_vuln_date":26,"fetched_at":27},"smart-support","Smart Support – Self-Hosted customer support helpdesk & Ticket system","1.0.9","Smart Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fsmartsupportteam\u002F","\u003Cp>Smart Support is a modern, full‑featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently.\u003C\u002Fp>\n\u003Cp>Smart Support transforms your WordPress site into a \u003Cstrong>full-featured helpdesk system\u003C\u002Fstrong>.  Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support — right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FuKoNmzWbgXQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch4>What your customers get\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>A unified Support Center page powered by the \u003Ccode>[smart_support_page]\u003C\u002Fcode> shortcode with tabs for Login, Register, Dashboard, and Create Ticket\u003C\u002Fli>\n\u003Cli>Simple, secure login and registration with optional first\u002Flast‑name auto‑fill and “remember me”\u003C\u002Fli>\n\u003Cli>Password reset link and optional Google reCAPTCHA (v2, v2 Invisible, or v3) protection\u003C\u002Fli>\n\u003Cli>An easy ticket form with rich text editor support and file attachments\u003C\u002Fli>\n\u003Cli>A personal dashboard to view, search, and filter their tickets by status, department, and state\u003C\u002Fli>\n\u003Cli>Clear ticket timelines with messages and attachments\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>What your team gets\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Structured ticket lifecycle: open, delayed, closed (with reopen and close actions)\u003C\u002Fli>\n\u003Cli>Auto‑close inactive tickets after a configurable number of days\u003C\u002Fli>\n\u003Cli>Auto‑delay mode to mark stale tickets as “Delayed” and notify customers\u003C\u002Fli>\n\u003Cli>Departments, products, and priorities to organize and route requests\u003C\u002Fli>\n\u003Cli>Role‑based access: customer, agent, manager, administrator (fully capability‑driven)\u003C\u002Fli>\n\u003Cli>Agent ticket visibility controls: own tickets, department tickets, or all tickets\u003C\u002Fli>\n\u003Cli>Inline reply with attachments and internal notes capability (via standard replies)\u003C\u002Fli>\n\u003Cli>Email notifications for new tickets, replies, delays\u002Fclosures, and more (templated and translatable)\u003C\u002Fli>\n\u003Cli>Analytics dashboard powered for volume, status, and performance insights\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Highlights\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Manage unlimited support tickets\u003C\u002Fli>\n\u003Cli>Assign roles: Support Users, Agents, Supervisors\u003C\u002Fli>\n\u003Cli>Real-time ticket reply notifications\u003C\u002Fli>\n\u003Cli>Customer feedback with a 5-star rating system\u003C\u002Fli>\n\u003Cli>Responsive, mobile-friendly interface\u003C\u002Fli>\n\u003Cli>Frontend‑first design: the entire portal runs on a single page via \u003Ccode>[smart_support_page]\u003C\u002Fcode>\u003C\u002Fli>\n\u003Cli>Robust attachments: size\u002Ftype limits, previews, and secure download handling\u003C\u002Fli>\n\u003Cli>Powerful filtering: status, department, state, and keyword search on the dashboard\u003C\u002Fli>\n\u003Cli>Accessibility‑minded UI and fully responsive layout that looks great on mobile and desktop\u003C\u002Fli>\n\u003Cli>Security built‑in: nonces, strict capability checks, comprehensive sanitization and escaping, and reCAPTCHA integration\u003C\u002Fli>\n\u003Cli>Translation‑ready and multisite‑compatible\u003C\u002Fli>\n\u003Cli>Clean, well‑structured code that follows WordPress coding standards\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Shortcode\u003C\u002Fh4>\n\u003Cp>Add this to any page to create your full Support Center: \u003Ccode>[smart_support_page]\u003C\u002Fcode>\u003C\u002Fp>\n\u003Ch4>QA checklist: ticket closing attachments\u003C\u002Fh4>\n\u003Cp>Use this quick checklist when validating the \u003Ccode>Ticket Closing\u003C\u002Fcode> settings:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Confirm \u003Ccode>Delete attachments when ticket is closed\u003C\u002Fcode> is OFF by default.\u003C\u002Fli>\n\u003Cli>Close a ticket with the toggle OFF and verify ticket\u002Freply attachments remain.\u003C\u002Fli>\n\u003Cli>Enable the toggle, close a ticket, and verify ticket + reply attachment rows are removed.\u003C\u002Fli>\n\u003Cli>With the toggle enabled, verify attachment files under uploads \u003Ccode>\u002Fsmart-support\u002F\u003C\u002Fcode> are removed when present.\u003C\u002Fli>\n\u003Cli>Close an already closed ticket and verify no additional attachment deletion history entry is created.\u003C\u002Fli>\n\u003Cli>Reopen a closed ticket and verify attachments are not restored.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Free Core Features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Modern dashboard settings \u003C\u002Fli>\n\u003Cli>Internal notes\u003C\u002Fli>\n\u003Cli>Ticket layout with sidebar details\u003C\u002Fli>\n\u003Cli>Role badges and avatars in replies\u003C\u002Fli>\n\u003Cli>Real-time open ticket count in the menu\u003C\u002Fli>\n\u003Cli>Responsive design across desktop, tablet, and mobile\u003C\u002Fli>\n\u003Cli>Agent notifications for user and agent replies\u003C\u002Fli>\n\u003Cli>Dashboard notification center with ticket links\u003C\u002Fli>\n\u003Cli>Waiting icon indicator for unanswered tickets\u003C\u002Fli>\n\u003Cli>Configurable notification settings\u003C\u002Fli>\n\u003Cli>Frontend support integration with a comprehensive notification system\u003C\u002Fli>\n\u003Cli>Three roles: Support User, Support Agent, Support Supervisor\u003C\u002Fli>\n\u003Cli>Role management admin panel\u003C\u002Fli>\n\u003Cli>Real-time capability assignment\u002Fremoval\u003C\u002Fli>\n\u003Cli>Supervisor-level access with analytics and notifications\u003C\u002Fli>\n\u003Cli>Agent department assignment system for ticket filtering\u003C\u002Fli>\n\u003Cli>Users can close\u002Freopen their own tickets\u003C\u002Fli>\n\u003Cli>“Reply & Close” button for quick actions\u003C\u002Fli>\n\u003Cli>Auto-assign tickets to agents on reply\u003C\u002Fli>\n\u003Cli>Agent permission to create new tickets (configurable)\u003C\u002Fli>\n\u003Cli>5-star rating system for ticket replies\u003C\u002Fli>\n\u003Cli>Dashboard rating column with average values\u003C\u002Fli>\n\u003Cli>Agent performance analytics with average and total ratings\u003C\u002Fli>\n\u003Cli>Agent performance dashboard\u003C\u002Fli>\n\u003Cli>Average rating and total ratings per agent\u003C\u002Fli>\n\u003Cli>Updated Chart.js integration for reports\u003C\u002Fli>\n\u003Cli>Auto-delay tickets after inactivity\u003C\u002Fli>\n\u003Cli>Global search by ID, subject, or content\u003C\u002Fli>\n\u003Cli>Highlighted results with counts\u003C\u002Fli>\n\u003Cli>Compact search bar for admin list\u003C\u002Fli>\n\u003Cli>Flexible ticket number formats (Sequential: 2501001, Hash-based: #121)\u003C\u002Fli>\n\u003Cli>Optional tickets sidebar with ticket list for quick navigation between tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Premium Add-ons\u003C\u002Fh3>\n\u003Cp>Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-email-bridge\u002F\" rel=\"nofollow ugc\">Email Bridge\u003C\u002Fa>\u003C\u002Fstrong>: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fcanned-replies\u002F\" rel=\"nofollow ugc\">Canned Replies\u003C\u002Fa>\u003C\u002Fstrong>: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fcustom-status\u002F\" rel=\"nofollow ugc\">Custom Status\u003C\u002Fa>\u003C\u002Fstrong>: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fregistration-fields\u002F\" rel=\"nofollow ugc\">Registration Fields\u003C\u002Fa>\u003C\u002Fstrong>: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fticket-templates\u002F\" rel=\"nofollow ugc\">Ticket Templates\u003C\u002Fa>\u003C\u002Fstrong>: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Ffront-end-support\u002F\" rel=\"nofollow ugc\">Front-end Support\u003C\u002Fa>\u003C\u002Fstrong>: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce Tickets\u003C\u002Fa>\u003C\u002Fstrong>: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-guest-support\u002F\" rel=\"nofollow ugc\">Guest Support\u003C\u002Fa>\u003C\u002Fstrong>: Allow guests to submit support tickets without registration using email-only authentication.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-widget\u002F\" rel=\"nofollow ugc\">Smart Widget\u003C\u002Fa>\u003C\u002Fstrong>: Bring instant, on-page support with a customizable floating widget. Users can search knowledge base, view tickets, and contact support without leaving the page.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-auto-responder\u002F\" rel=\"nofollow ugc\">Auto Responder\u003C\u002Fa>\u003C\u002Fstrong>: Automatically send responses to support tickets based on intelligent rules. Respond instantly based on departments, products, keywords, ticket status, and business hours.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-documentation\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003C\u002Fstrong>: Instantly insert knowledge base articles into ticket replies. Search, preview, and insert documentation from Instant Knowledgebase without leaving the ticket screen.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-private-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa>\u003C\u002Fstrong>: Securely exchange sensitive login details inside support tickets without email, chat apps, or risk. Share credentials such as usernames, passwords, URLs, and access notes directly within the ticket system with automatic cleanup when tickets are resolved.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-sla-service-level-agreement\u002F\" rel=\"nofollow ugc\">SLA (Service Level Agreement)\u003C\u002Fa>\u003C\u002Fstrong>: Enforce response and resolution commitments with advanced SLA management. Track time to first response and time to resolution, configure business hours, monitor compliance in real-time, and prevent SLA breaches with proactive alerts.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-time-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa>\u003C\u002Fstrong>: Accurately track time spent on support tickets by agents, departments, and clients. Monitor productivity, improve response efficiency, and manage billable support hours with complete transparency and detailed analytics.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsmartsupportdesk.com\u002Fadd-on\u002Fsmart-support-productivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa>\u003C\u002Fstrong>: Enhance agent productivity with comprehensive workflow tools. Edit tickets with full history tracking, manage replies (edit, delete, split), use trash functionality with restore, print tickets, smart ordering options, tasks list widget, personal notes widget, and CC recipients with granular notification preferences. Streamline your support workflow and improve team collaboration.\u003C\u002Fp>\n\u003Ch4>Easy Setup\u003C\u002Fh4>\n\u003Cp>1) Install and activate the plugin\u003Cbr \u002F>\n2) Configure departments, priorities, products, and user roles\u003Cbr \u002F>\n3) Create a page and add the \u003Ccode>[smart_support_page]\u003C\u002Fcode> shortcode\u003Cbr \u002F>\n4) Enable Google reCAPTCHA (optional) under Advanced settings\u003Cbr \u002F>\n5) Start managing support tickets\u003C\u002Fp>\n\u003Ch4>Notes on Privacy & Security\u003C\u002Fh4>\n\u003Cp>Smart Support uses \u003Ca href=\"https:\u002F\u002Fwww.google.com\u002Frecaptcha\u002Fapi\u002Fsiteverify\" rel=\"nofollow ugc\">Google reCAPTCHA\u003C\u002Fa> (optional) for spam prevention (\u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa> & \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>) and \u003Ca href=\"https:\u002F\u002Fwww.chartjs.org\" rel=\"nofollow ugc\">Chart.js\u003C\u002Fa> in the admin for analytics (\u003Ca href=\"https:\u002F\u002Fwww.chartjs.org\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa> & \u003Ca href=\"https:\u002F\u002Fwww.chartjs.org\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs.\u003C\u002Fp>\n","Self-Hosted helpdesk & Customer Support ticket system for WordPress with advance ticket management, user roles, and frontend features.",705,"2026-04-08T20:24:00.000Z","5.0",[18,19,53,69,70],"support-system","ticketing","https:\u002F\u002Fsmartsupportdesk.com\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsmart-support.1.0.9.zip",{"slug":74,"name":75,"version":76,"author":77,"author_profile":78,"description":79,"short_description":80,"active_installs":81,"downloaded":82,"rating":83,"num_ratings":84,"last_updated":85,"tested_up_to":14,"requires_at_least":86,"requires_php":16,"tags":87,"homepage":92,"download_link":93,"security_score":94,"vuln_count":95,"unpatched_count":11,"last_vuln_date":96,"fetched_at":27},"fluent-support","Fluent Support – Helpdesk & Customer Support Ticket System","2.1.1","Shahjahan Jewel","https:\u002F\u002Fprofiles.wordpress.org\u002Ftechjewel\u002F","\u003Ch4>Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress\u003C\u002Fh4>\n\u003Cp>Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FCqkgrF7JG5k?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>🔗 Official Website Link: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002F\" rel=\"nofollow ugc\">Official Website\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Join Our FB Community: \u003Ca href=\"https:\u002F\u002Ffacebook.com\u002Fgroups\u002Ffluentsupport\" rel=\"nofollow ugc\">FluentSupport Facebook Group\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Official 5 Minutes Guide: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002Ffluent-support-101\u002F\" rel=\"nofollow ugc\">Getting started in 5 minutes\u003C\u002Fa>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F29NRuKkVSSI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>Your Self-hosted Customer Support Desk in WordPress\u003C\u002Fh4>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Ffluentsupport.com\" rel=\"nofollow ugc\">Fluent Support\u003C\u002Fa> is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.\u003C\u002Fp>\n\u003Cp>Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.\u003C\u002Fp>\n\u003Cp>Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.\u003C\u002Fp>\n\u003Cp>From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.\u003C\u002Fp>\n\u003Cp>Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.\u003C\u002Fp>\n\u003Ch4>Support FEATURES Every Business Needs\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>All-in-One Customer Support Solution\u003C\u002Fstrong>\u003Cbr \u002F>\nWith Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.\u003C\u002Fli>\n\u003Cli>Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.\u003C\u002Fli>\n\u003Cli>Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.\u003C\u002Fli>\n\u003Cli>Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. \u003Cstrong>We don’t believe in Add-ons.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Customer Support Portal\u003C\u002Fstrong>\u003Cbr \u002F>\nYour customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.\u003C\u002Fp>\n\u003Cp>We’ve made \u003Cstrong>design improvements\u003C\u002Fstrong> and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Segmentation and Reporting\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.\u003C\u002Fli>\n\u003Cli>Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.\u003C\u002Fli>\n\u003Cli>Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.\u003C\u002Fli>\n\u003Cli>Admin\u002FSupport Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.\u003C\u002Fli>\n\u003Cli>Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.\u003C\u002Fli>\n\u003Cli>Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>AI-Powered Customer Support (PRO)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Generate AI-crafted responses for efficiency.\u003C\u002Fli>\n\u003Cli>Choose Responses from suggested drafts.\u003C\u002Fli>\n\u003Cli>Customize prompts and fine-tune replies to match your brand’s voice.\u003C\u002Fli>\n\u003Cli>Quickly summarize messages to understand queries faster.\u003C\u002Fli>\n\u003Cli>Analyze the message tone to respond appropriately.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎉 Out-of-the-box Productivity Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom Automated and Manual workflows\u003C\u002Fli>\n\u003Cli>Send a response to multiple support tickets at once. Very useful for similar queries.\u003C\u002Fli>\n\u003Cli>Close support tickets by filtering tickets that are older than 20 days (as an example).\u003C\u002Fli>\n\u003Cli>Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.\u003C\u002Fli>\n\u003Cli>Quickly edit a customer’s info from the ticket page or add a note for later usage.\u003C\u002Fli>\n\u003Cli>Get notified when multiple agents are engaging the same ticket.\u003C\u002Fli>\n\u003Cli>Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.\u003C\u002Fli>\n\u003Cli>Mention agents to specific tickets to get the right people involved.\u003C\u002Fli>\n\u003Cli>GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.\u003C\u002Fli>\n\u003Cli>Manual Time Tracking for tracking time spent on tickets and premium support.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Built for Speed & Productivity\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.\u003C\u002Fp>\n\u003Cp>For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Fully Self-hosted and Open Source\u003C\u002Fstrong>\u003Cbr \u002F>\nWith a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom dashboards\u003C\u002Fli>\n\u003Cli>Fully customizable ticket forms\u003C\u002Fli>\n\u003Cli>Host support portal on \u003Cstrong>headless\u003C\u002Fstrong> subdomain\u003C\u002Fli>\n\u003Cli>Setup custom self-managed email parser\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Fully GDPR Ready\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Modern. Powerful. Super Fast\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Built with VueJS and REST API as a Single-page Application.\u003C\u002Fli>\n\u003Cli>Fast-loading, lean interface so anyone can use it without any learning curve.\u003C\u002Fli>\n\u003Cli>Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.\u003C\u002Fli>\n\u003Cli>Separate DB Tables, and it doesn’t affect your WordPress page speed.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Seamless Integrations & Features (Pro)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support features and integrations that will help your business –\u003C\u002Fp>\n\u003Ch4>Seamless e-commerce support with WooCommerce & EDD:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Let your customers open a support ticket against an order so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your customers select a store product for the query.\u003C\u002Fli>\n\u003Cli>View your customer’s orders and purchase history from a ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Membership Support with WordPress Membership Plugins\u003C\u002Fh4>\n\u003Cp>If you have a membership site with Restrict Content Pro \u002F Paid Membership Pro \u002F Wishlist Member then we got your covered.\u003Cbr \u002F>\nWhen you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your members open a support ticket so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View your customer’s membership history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Make your Learning Management System more interactive\u003C\u002Fh4>\n\u003Cp>If you have a LMS site running on LearnDash \u002F LifterLMS \u002F TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your learners open a support ticket so you know exactly what they want to know.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View learning history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Core BuddyPress\u002FBuddyBoss Support\u003C\u002Fh4>\n\u003Cp>With BuddyPress\u002FBuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.\u003C\u002Fp>\n\u003Cp>So you can \u003Cstrong>ALWAYS\u003C\u002Fstrong> respond with the right message!\u003C\u002Fp>\n\u003Ch4>Automate Smartly and Do More in Less Time\u003C\u002Fh4>\n\u003Cp>With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with\u003Cbr \u002F>\n* Add internal notes\u003Cbr \u002F>\n* Set ticket priority\u003Cbr \u002F>\n* Assign appropriate support agents automatically\u003C\u002Fp>\n\u003Cp>With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.\u003C\u002Fp>\n\u003Ch4>Migrate From Other Support Plugins\u003C\u002Fh4>\n\u003Cp>If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.\u003C\u002Fp>\n\u003Ch4> Migrate From Awesome Support – WordPress HelpDesk & Support Plugin\u003C\u002Fh4>\n\u003Cp>For Awesome Support   users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the Awesome Support migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take few minutes depends on your support tickets size\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete Awesome Support Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support Dashboard.\u003C\u002Fli>\n\u003Cli>Resolve away!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Migrate From SupportCandy – Helpdesk & Support Ticket System\u003C\u002Fh4>\n\u003Cp>For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the SupportCandy migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete SupportCandy Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support plugin.\u003C\u002Fli>\n\u003Cli>Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Reviews by WordPress Experts\u003C\u002Fh4>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FP0S5RKkSOhc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=980&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FMrgbYAY9E9s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FtTyvYHK8hcA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FHxiJ6zLpbw8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FqncHY5GsVIU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Other Plugins By The Same Team\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-crm\u002F\" rel=\"ugc\">FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentform\u002F\" rel=\"ugc\">Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-tables\u002F\" rel=\"ugc\">Ninja Tables – Easiest Data Table Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-charts\u002F\" rel=\"ugc\">Ninja Charts – WordPress Charts and Graphs Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwp-payment-form\u002F\" rel=\"ugc\">Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentforms-pdf\u002F\" rel=\"ugc\">PDF Generator For Fluent Forms – The Contact Form Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-smtp\u002F\" rel=\"ugc\">FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Contribute\u003C\u002Fh3>\n\u003Cp>Fluent Support is an open source project. You can view the full sources (unminified JS) and  contribute to the project on GitHub: https:\u002F\u002Fgithub.com\u002FWPManageNinja\u002Ffluent-support\u003C\u002Fp>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to several external services for various functionalities.\u003C\u002Fp>\n\u003Ch4>Spam Protection Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Google reCAPTCHA\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity.\u003Cbr \u002F>\nIt sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled.\u003Cbr \u002F>\nThis service is provided by Google: \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>Migration Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Zendesk API (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers.\u003Cbr \u002F>\nData exchanged includes Zendesk API credentials, ticket data, user details, and attachments.\u003Cbr \u002F>\nThis service is provided by Zendesk: \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fcustomers-partners\u002Fterms-of-use\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fagreements-and-terms\u002Fprivacy-notice\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Help Scout API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments.\u003Cbr \u002F>\nData exchanged includes Help Scout API access token, conversation data, customer details, and attachments.\u003Cbr \u002F>\nThis service is provided by Help Scout: \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fterms-of-service\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Freshdesk API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments.\u003Cbr \u002F>\nData exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history.\u003Cbr \u002F>\nThis service is provided by Freshdesk: \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fterms\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>JSHelpdesk Integration (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin.\u003Cbr \u002F>\nData accessed includes local server files, ticket data, and customer information — all processed within your own server environment.\u003Cbr \u002F>\nNo external service connection is made for this integration.\u003C\u002Fp>\n\u003Ch4>Local Migration Tools\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Awesome Support and SupportCandy\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin includes migration tools for Awesome Support and SupportCandy plugins.\u003Cbr \u002F>\nThese tools access ticket and customer data directly from your WordPress database and perform all operations locally.\u003Cbr \u002F>\nNo external connections are established, and all processing occurs within your own server.\u003C\u002Fp>\n","Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.",10000,262527,90,63,"2026-04-10T12:07:00.000Z","5.6",[88,19,89,90,91],"customer-support-plugin","support-plugin","support-ticket","wordpress-support-ticket","https:\u002F\u002Ffluentsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffluent-support.2.1.1.zip",89,7,"2026-01-05 00:00:00",{"slug":98,"name":99,"version":100,"author":101,"author_profile":102,"description":103,"short_description":104,"active_installs":81,"downloaded":105,"rating":106,"num_ratings":107,"last_updated":108,"tested_up_to":14,"requires_at_least":86,"requires_php":16,"tags":109,"homepage":112,"download_link":113,"security_score":114,"vuln_count":115,"unpatched_count":11,"last_vuln_date":116,"fetched_at":27},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.6","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>AI Assistant (Pro) :\u003C\u002Fh4>\n\u003Cp>Enhance your support workflow with our powerful AI Assistant feature, designed to improve agent efficiency and response quality.\u003C\u002Fp>\n\u003Cp>Key capabilities include:\u003Cbr \u002F>\n* Ticket Summary – Instantly generate a concise summary of long or complex tickets, helping agents quickly understand the issue without reading the entire conversation.\u003Cbr \u002F>\n* Polish Agent Replies – Draft quickly and let the Polish (AI) button refine your grammar, tone, and clarity. The AI automatically analyzes the entire ticket thread for context, ensuring every response is pinpoint accurate. You can continue to provide follow-up prompts to tweak the suggestion until you’re satisfied, then simply click \u003Cstrong>Replace\u003C\u002Fstrong> or \u003Cstrong>Append\u003C\u002Fstrong> to the editor.\u003Cbr \u002F>\n* Custom AI Prompts – Administrators can define custom prompt instructions from the settings panel. The AI will follow these instructions while polishing replies, allowing you to align responses with your brand voice and support guidelines.\u003C\u002Fp>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fpsm-request-a-quote\u002F\" rel=\"ugc\">PSM Request a Quote for WooCommerce\u003C\u002Fa> – Allow customers to request a quote for WooCommerce products with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.",495992,98,287,"2026-03-24T07:45:00.000Z",[52,19,53,110,111],"ticket","ticketing-system","https:\u002F\u002Fsupportcandy.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupportcandy.3.4.6.zip",76,17,"2026-01-30 00:00:00",{"slug":118,"name":119,"version":120,"author":121,"author_profile":122,"description":123,"short_description":124,"active_installs":125,"downloaded":126,"rating":114,"num_ratings":127,"last_updated":128,"tested_up_to":14,"requires_at_least":129,"requires_php":16,"tags":130,"homepage":133,"download_link":134,"security_score":114,"vuln_count":135,"unpatched_count":11,"last_vuln_date":136,"fetched_at":27},"js-support-ticket","JS Help Desk – AI-Powered Support & Ticketing System","3.0.7","JoomSky","https:\u002F\u002Fprofiles.wordpress.org\u002Frabilal\u002F","\u003Cp>JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency.\u003C\u002Fp>\n\u003Cp>Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering.\u003C\u002Fp>\n\u003Ch4>Key Resources\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fdemo.jshelpdesk.com\" rel=\"nofollow ugc\">JS Help Desk Demo\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002F\" rel=\"nofollow ugc\">Plugin Homepage\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fyoutu.be\u002FHxSBUoMSKs8\" rel=\"nofollow ugc\">Video Tutorials\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Free Version Major Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Core Ticketing & Management\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Professional Support System\u003C\u002Fstrong>: Enterprise-level ticketing for all users.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Tickets & Agents\u003C\u002Fstrong>: No artificial limits on your growth.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Departments\u003C\u002Fstrong>: Organize by Sales, Support, Billing, etc.\u003Cbr \u002F>\n– \u003Cstrong>Priority Management\u003C\u002Fstrong>: Highlight urgent issues with custom colors.\u003Cbr \u002F>\n– \u003Cstrong>Internal Notes\u003C\u002Fstrong>: Agents can add private notes for internal collaboration.\u003Cbr \u002F>\n– \u003Cstrong>Custom Statuses\u003C\u002Fstrong>: Track ticket progress with clear status messages.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Zywrap AI Copilot (New!)\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Zero Prompt Engineering:\u003C\u002Fstrong> Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest.\u003Cbr \u002F>\n– \u003Cstrong>1-Click Summaries:\u003C\u002Fstrong> Instantly summarize long, complex ticket threads to get up to speed in seconds.\u003Cbr \u002F>\n– \u003Cstrong>Smart Data Extraction:\u003C\u002Fstrong> Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards.\u003Cbr \u002F>\n– \u003Cstrong>Instant Translation:\u003C\u002Fstrong> Break language barriers by translating customer messages or agent replies with a single click.\u003Cbr \u002F>\n– \u003Cstrong>Auto-Draft Replies:\u003C\u002Fstrong> Generate complete, professional responses based on the context of the entire ticket history.\u003Cbr \u002F>\n– \u003Cstrong>Dynamic Routing:\u003C\u002Fstrong> Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User & Agent Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Front-end Submission\u003C\u002Fstrong>: Users create and track tickets without accessing the dashboard.\u003Cbr \u002F>\n– \u003Cstrong>Guest\u002FVisitor Tickets\u003C\u002Fstrong>: Allow users to open tickets without creating an account.\u003Cbr \u002F>\n– \u003Cstrong>Fully Responsive\u003C\u002Fstrong>: Optimized for smartphones, tablets, and desktops.\u003Cbr \u002F>\n– \u003Cstrong>HTML Editor\u003C\u002Fstrong>: Rich text support for ticket summaries and replies.\u003Cbr \u002F>\n– \u003Cstrong>Multiple Attachments\u003C\u002Fstrong>: Admin-controlled size and file type limits.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Automation & AI\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>AI-Powered Reply Suggestions\u003C\u002Fstrong>: Generate context-aware smart responses to save time.\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong>: Automated alerts for new tickets, replies, and status changes.\u003Cbr \u002F>\n– \u003Cstrong>Field & Email Managers\u003C\u002Fstrong>: Full control over 12+ custom fields and HTML email templates.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security & Compliance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>GDPR Ready\u003C\u002Fstrong>: Built-in tools for data erasure and anonymization.\u003Cbr \u002F>\n– \u003Cstrong>Spam Protection\u003C\u002Fstrong>: Supports built-in Captcha and Google reCAPTCHA.\u003Cbr \u002F>\n– \u003Cstrong>Terms & Conditions\u003C\u002Fstrong>: Require agreement before ticket submission.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Customization & Reporting\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Color Themes\u003C\u002Fstrong>: 7 preset palettes to match your brand.\u003Cbr \u002F>\n– \u003Cstrong>Detailed Reports\u003C\u002Fstrong>: Summaries by agent, department, priority, and status.\u003Cbr \u002F>\n– \u003Cstrong>RTL Ready\u003C\u002Fstrong>: Full support for right-to-left languages.\u003Cbr \u002F>\n– \u003Cstrong>Translations\u003C\u002Fstrong>: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.\u003C\u002Fp>\n\u003Ch4>Shortcodes\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ccode>[jssupportticket]\u003C\u002Fcode> – Control Panel\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_addticket]\u003C\u002Fcode> – Add New Ticket form\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_mytickets]\u003C\u002Fcode> – User Ticket List\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Premium Add-Ons\u003C\u002Fh3>\n\u003Cp>JS Help Desk is a complete help desk system with 35+ professional addons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – Create\u002Freply to tickets via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ftime-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa> – Log time spent on resolutions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fpaid-support\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – Charge per ticket or subscription.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagents\u002F\" rel=\"nofollow ugc\">Agents\u003C\u002Fa> – Multi-agent management & permissions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagent-auto-assign\u002F\" rel=\"nofollow ugc\">Agent Auto Assign\u003C\u002Fa> – Rule-based ticket routing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmulti-forms\u002F\" rel=\"nofollow ugc\">Multi Forms\u003C\u002Fa> – Unique forms per department.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmerge-ticket\u002F\" rel=\"nofollow ugc\">Merge Tickets\u003C\u002Fa> – Combine duplicate queries easily.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Foverdue\u002F\" rel=\"nofollow ugc\">Ticket Overdue\u003C\u002Fa> – Track SLA deadlines & response times.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fsmtp\u002F\" rel=\"nofollow ugc\">SMTP\u003C\u002Fa> – Custom email protocol for reliability.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fban-email\u002F\" rel=\"nofollow ugc\">Ban Email\u003C\u002Fa> – Block specific users or domains.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – Connect support to customer orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Store & auto-delete sensitive data.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-cc\u002F\" rel=\"nofollow ugc\">Email CC\u003C\u002Fa> – Keep stakeholders updated on tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fexport\u002F\" rel=\"nofollow ugc\">Export\u003C\u002Fa> – Export ticket data\u002Fhistory to CSV.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdesktop-notification\u002F\" rel=\"nofollow ugc\">Desktop Notification\u003C\u002Fa> – Real-time browser alerts.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fticket-history\u002F\" rel=\"nofollow ugc\">Ticket History\u003C\u002Fa> – Full audit log of all ticket actions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fclose-ticket\u002F\" rel=\"nofollow ugc\">Ticket Auto Close\u003C\u002Fa> – Auto-close inactive ticket threads.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffeedback\u002F\" rel=\"nofollow ugc\">Feedback\u003C\u002Fa> – Collect agent performance ratings.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fhelptopic\u002F\" rel=\"nofollow ugc\">Helptopic\u003C\u002Fa> – Categorize queries for easy browsing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Finternal-note\u002F\" rel=\"nofollow ugc\">Private Note\u003C\u002Fa> – Private internal agent communication.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fknowledge-base\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> – Self-service documentation portal.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Response\u003C\u002Fa> – Pre-defined templates for fast replies.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmax-ticket\u002F\" rel=\"nofollow ugc\">Max Tickets\u003C\u002Fa> – Limit open tickets per user\u002Fagent.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmail-chimp\u002F\" rel=\"nofollow ugc\">Mail Chimp\u003C\u002Fa> – Sync users to marketing mailing lists.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fuser-options\u002F\" rel=\"nofollow ugc\">User Options\u003C\u002Fa> – Advanced registration & Captcha.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Factions\u002F\" rel=\"nofollow ugc\">Ticket Actions\u003C\u002Fa> – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fannouncements\u002F\" rel=\"nofollow ugc\">Announcements\u003C\u002Fa> – Broadcast news to all support users.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdownloads\u002F\" rel=\"nofollow ugc\">Downloads\u003C\u002Fa> – Share supporting files with customers.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQ\u003C\u002Fa> – Database of frequently asked questions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fadmin-widget\u002F\" rel=\"nofollow ugc\">Admin Widgets\u003C\u002Fa> – Real-time stats on WP dashboard.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Finternal-mail\u002F\" rel=\"nofollow ugc\">Internal Mail\u003C\u002Fa> – Agent-to-agent messaging system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fenvato\u002F\" rel=\"nofollow ugc\">Envato Validation\u003C\u002Fa> – Verify purchase codes for tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fwidget\u002F\" rel=\"nofollow ugc\">Front-End Widgets\u003C\u002Fa> – Display ticket stats in sidebars.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmulti-language-email-templates\u002F\" rel=\"nofollow ugc\">Multi Language Emails\u003C\u002Fa> – Language-based templates.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Feasy-digital-download\u002F\" rel=\"nofollow ugc\">Easy Digital Download\u003C\u002Fa> – Integrated support for EDD.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Privacy & Third-Party Service Disclosure\u003C\u002Fh3>\n\u003Cp>To provide advanced AI functionalities, JS Help Desk integrates with the \u003Cstrong>Zywrap Cloud API\u003C\u002Fstrong> (a third-party service).\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Data 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The plugin effectively utilizes prepared statements for all SQL queries and properly escapes all output, significantly reducing the risk of common vulnerabilities like SQL injection and cross-site scripting. The presence of nonce and capability checks on all AJAX handlers is also a positive indicator of robust access control.\n\nHowever, the taint analysis reveals two flows with unsanitized paths, categorized as high severity. While not explicitly detailed as vulnerabilities, these unsanitized paths represent potential entry points for attackers if input is not handled with extreme care downstream. The absence of any recorded historical vulnerabilities is a strong positive, suggesting a commitment to security or a lack of targeted attacks, but it doesn't entirely negate the risks identified in the taint analysis.\n\nOverall, the plugin exhibits good security practices in many areas. The primary concern lies with the identified unsanitized paths in the taint analysis. 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Despite these concerns, the foundation of secure coding practices evident in the analysis is commendable, making it a relatively low-risk plugin with the caveat of needing to investigate and remediate the taint flow issues.",[515],{"reason":516,"points":517},"High severity unsanitized taint flows found",12,"2026-04-16T14:09:23.347Z",{"wat":520,"direct":541},{"assetPaths":521,"generatorPatterns":530,"scriptPaths":531,"versionParams":532},[522,523,524,525,526,527,528,529],"\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fcss\u002Ffrontend.css","\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Ffrontend.js","\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fcss\u002Fadmin.css","\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fadmin.js","\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fticket.js","\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fticket_frontend.js","\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fticket_admin.js","\u002Fwp-content\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fassets\u002Fcss\u002Fticket_admin.css",[],[523,525,526,527,528],[533,534,535,536,537,538,539,540],"polanger-ticket-system-for-woocommerce\u002Fassets\u002Fcss\u002Ffrontend.css?ver=","polanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Ffrontend.js?ver=","polanger-ticket-system-for-woocommerce\u002Fassets\u002Fcss\u002Fadmin.css?ver=","polanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fadmin.js?ver=","polanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fticket.js?ver=","polanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fticket_frontend.js?ver=","polanger-ticket-system-for-woocommerce\u002Fassets\u002Fjs\u002Fticket_admin.js?ver=","polanger-ticket-system-for-woocommerce\u002Fassets\u002Fcss\u002Fticket_admin.css?ver=",{"cssClasses":542,"htmlComments":563,"htmlAttributes":564,"restEndpoints":567,"jsGlobals":568,"shortcodeOutput":570},[543,544,545,546,547,548,549,550,551,552,553,554,555,556,557,558,559,560,561,562],"pgts-ticket-list","pgts-ticket-item","pgts-ticket-subject","pgts-ticket-status","pgts-ticket-date","pgts-ticket-new","pgts-ticket-details","pgts-ticket-replies","pgts-reply-item","pgts-reply-author","pgts-reply-date","pgts-reply-content","pgts-reply-form","pgts-reply-textarea","pgts-reply-submit","pgts-create-ticket-form","pgts-create-ticket-subject","pgts-create-ticket-description","pgts-create-ticket-submit","pgts-my-account-tickets",[],[565,566],"data-pgts-ticket-id","data-pgts-reply-id",[],[569],"pgts_vars",[],{"error":244,"url":572,"statusCode":573,"statusMessage":574,"message":574},"http:\u002F\u002Flocalhost\u002Fapi\u002Fplugins\u002Fpolanger-ticket-system-for-woocommerce\u002Fbundle",404,"no bundle for this plugin yet",{"slug":4,"current_version":6,"total_versions":576,"versions":577},3,[578,583,590],{"version":6,"download_url":24,"svn_tag_url":579,"released_at":26,"has_diff":242,"diff_files_changed":580,"diff_lines":26,"trac_diff_url":581,"vulnerabilities":582,"is_current":244},"https:\u002F\u002Fplugins.svn.wordpress.org\u002Fpolanger-ticket-system-for-woocommerce\u002Ftags\u002F1.2.2\u002F",[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fpolanger-ticket-system-for-woocommerce%2Ftags%2F1.2.1&new_path=%2Fpolanger-ticket-system-for-woocommerce%2Ftags%2F1.2.2",[],{"version":584,"download_url":585,"svn_tag_url":586,"released_at":26,"has_diff":242,"diff_files_changed":587,"diff_lines":26,"trac_diff_url":588,"vulnerabilities":589,"is_current":242},"1.2.1","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fpolanger-ticket-system-for-woocommerce.1.2.1.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fpolanger-ticket-system-for-woocommerce\u002Ftags\u002F1.2.1\u002F",[],"https:\u002F\u002Fplugins.trac.wordpress.org\u002Fchangeset?old_path=%2Fpolanger-ticket-system-for-woocommerce%2Ftags%2F1.2.0&new_path=%2Fpolanger-ticket-system-for-woocommerce%2Ftags%2F1.2.1",[],{"version":591,"download_url":592,"svn_tag_url":593,"released_at":26,"has_diff":242,"diff_files_changed":594,"diff_lines":26,"trac_diff_url":26,"vulnerabilities":595,"is_current":242},"1.2.0","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fpolanger-ticket-system-for-woocommerce.1.2.0.zip","https:\u002F\u002Fplugins.svn.wordpress.org\u002Fpolanger-ticket-system-for-woocommerce\u002Ftags\u002F1.2.0\u002F",[],[]]