[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f0GBR7hkchOySXy3Fnujepgr_wRwmOzZVHMaHzEfm3cA":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":17,"tags":18,"homepage":24,"download_link":25,"security_score":26,"vuln_count":27,"unpatched_count":27,"last_vuln_date":28,"fetched_at":29,"vulnerabilities":30,"developer":31,"crawl_stats":28,"alternatives":34,"analysis":135,"fingerprints":254},"paldesk-live-chat-helpdesk","Paldesk –  Live Chat & Helpdesk","1.1.5","paldesk","https:\u002F\u002Fprofiles.wordpress.org\u002Fpaldesk\u002F","\u003Cp>Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FRKOOBRAWY38?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>INTEGRATIONS:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.\u003C\u002Fp>\n\u003Cpre>\u003Ccode>• Email\n• Facebook\n• Twitter\n• Android & iOS Apps\n• Website\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard – or even from Slack!\u003C\u002Fp>\n\u003Cp>Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>MAJOR FEATURES:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.\u003C\u002Fp>\n\u003Cp>Explore some of the essential features Paldesk has to offer, listed below.\u003C\u002Fp>\n\u003Cp>•   \u003Cstrong>Multichat Support\u003C\u002Fstrong> – Add multiple chats and install them on more than one website.\u003Cbr \u002F>\n•   \u003Cstrong>Working Hours\u003C\u002Fstrong> – Add multiple chats and install them on more than one website.\u003Cbr \u002F>\n•   \u003Cstrong>Smart Chat Routing\u003C\u002Fstrong> – Assign chats to the ideal agent.\u003Cbr \u002F>\n•   \u003Cstrong>Ticketing\u003C\u002Fstrong> – Create, manage, respond and resolve tickets.\u003Cbr \u002F>\n•   \u003Cstrong>Predefined Answers\u003C\u002Fstrong> – Respond to FAQ questions faster and get more done.\u003Cbr \u002F>\n•   \u003Cstrong>chat Customization\u003C\u002Fstrong> – Customize your look and color of your website chat.\u003Cbr \u002F>\n•   \u003Cstrong>Notifications\u003C\u002Fstrong> – Get notified via email when a new conversation arrives.\u003C\u002Fp>\n\u003Cp>Compatible with Chrome, Firefox, Safari and Microsoft Edge.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>EASY INSTALLATION\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paldesk – Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress.\u003C\u002Fp>\n\u003Cp>Start your journey! Get chatting! Download the Paldesk plugin now and \u003Ca href=\"https:\u002F\u002Fwww.paldesk.com\u002Fregistration-short?utm_source=wordpress.com&utm_medium=referral&utm_campaign=wordpress_plugin\" rel=\"nofollow ugc\">sign up here\u003C\u002Fa> for a free trial!\u003C\u002Fp>\n\u003Ch3>Override chat css Style\u003C\u002Fh3>\n\u003Cp>To override chat css, use class “.paldesk-chat” as parent class and “!important” for property values. Examples can be found in {plugin folder}\u002Fcss\u002Fsite\u002Fpaldesk-chat-override.css.tpl\u003C\u002Fp>\n","Powerful live chat & helpdesk plugin made for your WordPress website. Convert leads to sales & help customers in real time - it's free!",30,4748,100,1,"2020-08-18T09:07:00.000Z","5.5.0","",[19,20,21,22,23],"customer-support","helpdesk","instant-messaging","live-chat","ticketing-system","http:\u002F\u002Fpaldesk.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fpaldesk-live-chat-helpdesk.zip",85,0,null,"2026-03-15T15:16:48.613Z",[],{"slug":7,"display_name":7,"profile_url":8,"plugin_count":14,"total_installs":11,"avg_security_score":26,"avg_patch_time_days":11,"trust_score":32,"computed_at":33},84,"2026-04-03T21:33:39.197Z",[35,57,79,96,115],{"slug":36,"name":37,"version":38,"author":39,"author_profile":40,"description":41,"short_description":42,"active_installs":43,"downloaded":44,"rating":13,"num_ratings":45,"last_updated":46,"tested_up_to":47,"requires_at_least":48,"requires_php":49,"tags":50,"homepage":52,"download_link":53,"security_score":54,"vuln_count":55,"unpatched_count":14,"last_vuln_date":56,"fetched_at":29},"hive-support","Hive Support | AI-Powered Help Desk, Live Chat and Chatbot","1.2.11","Hive Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fhivesupport\u002F","\u003Cp>Improve your WordPress customer support with Hive Support – a simple, user-friendly helpdesk and live chat plugin designed to make support tasks easier and more efficient.\u003C\u002Fp>\n\u003Cp>✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every customer.\u003C\u002Fp>\n\u003Cp>🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.\u003C\u002Fp>\n\u003Cp>With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.\u003C\u002Fp>\n\u003Cp>Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FxwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\" rel=\"nofollow ugc\">🚀 \u003Cstrong>Get Pro\u003C\u002Fstrong>\u003C\u002Fa>  | \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002F\" rel=\"nofollow ugc\">\u003Cstrong>Docs\u003C\u002Fstrong>\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3> ✴️ Hive Supports Key Features \u003C\u002Fh3>\n\u003Cp>✅  \u003Cstrong>Ticket Management System (Free) – \u003C\u002Fstrong> Manage unlimited tickets, agents, and customers with customizable filters and statuses.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Smart AI-Based Chatbot (Pro) – \u003C\u002Fstrong> Offer 24\u002F7 support with ChatGPT integration, prompt-based AI training, fine-tuning, and preset questions for quick replies.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Business Inbox (Free) – \u003C\u002Fstrong> Create and customize multiple support mailboxes. (Web-based and Email Based)\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Live Chat (Pro) – \u003C\u002Fstrong> Enable or disable live chat on any page and customize the chat widget’s text and appearance\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Agent Activity Tracking (Free) – \u003C\u002Fstrong> Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.\u003C\u002Fp>\n\u003Ch4> More Features of Hive Support \u003C\u002Fh4>\n\u003Col>\n\u003Cli>\u003Cstrong>Manage Support Agents (Free) – \u003C\u002Fstrong> Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket Reports (Free) – \u003C\u002Fstrong> Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Notifications (Free) – \u003C\u002Fstrong> Send customizable email notifications to customers and agents, including subject and body text.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Response Templates (Pro) – \u003C\u002Fstrong> Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Automation Trigger (Pro) – \u003C\u002Fstrong> Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Ticket Fields (Pro) – \u003C\u002Fstrong> Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Performance Reports (Pro) – \u003C\u002Fstrong>Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.\u003C\u002Fli>\n\u003Cli>\u003Cstrong> Integration Capabilities (Pro) – \u003C\u002Fstrong> Hive Support is now fully integrated with Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce, CRM, and LMS platforms.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>🛡️ GDPR Compliant Helpdesk\u003C\u002Fh3>\n\u003Cp>Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.\u003C\u002Fp>\n\u003Ch3>📌 Why Choose the Hive Support Plugin for your WordPress Website?\u003C\u002Fh3>\n\u003Ch4>⏳ Improved Response Time\u003C\u002Fh4>\n\u003Cp>Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.\u003C\u002Fp>\n\u003Ch4>📑 All-inclusive Analytics and Reporting\u003C\u002Fh4>\n\u003Cp>Gain insights into common issues, response times, and customer satisfaction to improve your support services.\u003C\u002Fp>\n\u003Ch4>🛡️ Better User Experience\u003C\u002Fh4>\n\u003Cp>Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.\u003C\u002Fp>\n\u003Ch4>🔗 Integration with Other Tools\u003C\u002Fh4>\n\u003Cp>Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📍 Useful Guide for Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Ftelegram-integration\u002F\" rel=\"nofollow ugc\">Telegram Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fdiscord-integration\u002F\" rel=\"nofollow ugc\">Discord Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fmanage-your-tickets-using-whatsapp-with-hive-support\u002F\" rel=\"nofollow ugc\">WhatsApp Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>⚙️ How to Use Hive Support on your WordPress Site\u003C\u002Fh4>\n\u003Cp>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fgetting-started-with-hive-support\u002F\" rel=\"nofollow ugc\"> How to Install the Hive Support.\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3>🎉 Other Plugins from WPCommerz\u003C\u002Fh3>\n\u003Cp>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fguidant\u002F\" rel=\"ugc\">\u003Cstrong>WP Guidant:\u003C\u002Fstrong>\u003C\u002Fa> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdarklup-lite-wp-dark-mode\u002F\" rel=\"ugc\">\u003Cstrong>Darklup:\u003C\u002Fstrong>\u003C\u002Fa> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.\n\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwceazy\u002F\" rel=\"ugc\">\u003Cstrong>wcEazy:\u003C\u002Fstrong>\u003C\u002Fa> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.\n\u003C\u002Fp>\n\u003Cp>\u003Cstrong>❤️ Loved Hive Support?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Join our \u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fgroups\u002Fwpcommerz\" rel=\"nofollow ugc\">Facebook Group\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Learn from our tutorials on \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002F@wpcommerz8042\" rel=\"nofollow ugc\">Youtube Channel\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Or rate Darklup on \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fhive-support\u002F#reviews\" rel=\"ugc\">WordPress\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Privacy Policy\u003C\u002Fh3>\n\u003Cp>Hive Support uses \u003Ca href=\"https:\u002F\u002Fappsero.com\" rel=\"nofollow ugc\">Appsero\u003C\u002Fa> SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.\u003C\u002Fp>\n\u003Cp>Appsero SDK \u003Cstrong>does not gather any data by default.\u003C\u002Fstrong> The SDK only starts gathering basic telemetry data \u003Cstrong>when a user allows it via the admin notice\u003C\u002Fstrong>. We collect the data to ensure a great user experience for all our users.\u003C\u002Fp>\n\u003Cp>Integrating Appsero SDK \u003Cstrong>DOES NOT IMMEDIATELY\u003C\u002Fstrong> start gathering data, \u003Cstrong>without confirmation from users in any case.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Learn more about how \u003Ca href=\"https:\u002F\u002Fappsero.com\u002Fprivacy-policy\u002F\" rel=\"nofollow ugc\">Appsero collects and uses this data\u003C\u002Fa>.\u003C\u002Fp>\n","The All-In-One Help Desk, Live Chat & AI Chat Bot Plugin for WordPress.",50,9434,2,"2026-03-09T11:28:00.000Z","6.9.4","6.5","7.4",[51,19,20,22,23],"chatbot","https:\u002F\u002Fgethivesupport.com\u002Ffeatures","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhive-support.1.2.11.zip",66,11,"2025-06-05 17:48:57",{"slug":58,"name":59,"version":60,"author":61,"author_profile":62,"description":63,"short_description":64,"active_installs":65,"downloaded":66,"rating":67,"num_ratings":68,"last_updated":69,"tested_up_to":47,"requires_at_least":70,"requires_php":49,"tags":71,"homepage":74,"download_link":75,"security_score":76,"vuln_count":77,"unpatched_count":27,"last_vuln_date":78,"fetched_at":29},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.5","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.",10000,488372,98,287,"2026-01-28T06:09:00.000Z","5.6",[19,20,72,73,23],"support","ticket","https:\u002F\u002Fsupportcandy.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupportcandy.3.4.5.zip",76,16,"2026-01-30 00:00:00",{"slug":80,"name":81,"version":6,"author":82,"author_profile":83,"description":84,"short_description":85,"active_installs":13,"downloaded":86,"rating":13,"num_ratings":87,"last_updated":88,"tested_up_to":89,"requires_at_least":90,"requires_php":91,"tags":92,"homepage":94,"download_link":95,"security_score":13,"vuln_count":27,"unpatched_count":27,"last_vuln_date":28,"fetched_at":29},"engagebay-livechat","EngageBay Live Chat Support","engagebay","https:\u002F\u002Fprofiles.wordpress.org\u002Fengagebay\u002F","\u003Cp>\u003Cstrong>EngageBay Live Chat Support\u003C\u002Fstrong> helps you connect with your website visitors instantly.\u003Cbr \u002F>\nAdd a powerful live chat widget to your WordPress site and provide \u003Cstrong>real-time customer support\u003C\u002Fstrong> to boost engagement and capture more leads.\u003C\u002Fp>\n\u003Ch3>🌟 Why Businesses Use EngageBay Live Chat\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>💬 Communicate with visitors in \u003Cstrong>real time\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>🛤️ Track the entire \u003Cstrong>customer journey\u003C\u002Fstrong> in one place\u003C\u002Fli>\n\u003Cli>📢 Send \u003Cstrong>proactive messages\u003C\u002Fstrong> to invite visitors to chat\u003C\u002Fli>\n\u003Cli>📑 Access detailed \u003Cstrong>chat transcripts\u003C\u002Fstrong> for insights\u003C\u002Fli>\n\u003Cli>🤝 Build trust and enhance your \u003Cstrong>brand reputation\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>👥 Provide agents with full \u003Cstrong>customer information\u003C\u002Fstrong> during chats\u003C\u002Fli>\n\u003Cli>⭐ Collect \u003Cstrong>customer feedback\u003C\u002Fstrong> after each session\u003C\u002Fli>\n\u003Cli>👨‍👩‍👧 Collaborate as a \u003Cstrong>team\u003C\u002Fstrong> for quick solutions\u003C\u002Fli>\n\u003Cli>📊 Measure performance with in-depth \u003Cstrong>reports & analytics\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>🤖 Use the upcoming \u003Cstrong>chatbot feature\u003C\u002Fstrong> for automated engagement\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔑 Key Features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>🖥️ Install the chat widget on \u003Cstrong>unlimited websites\u003C\u002Fstrong> at no extra cost\u003C\u002Fli>\n\u003Cli>🎨 Fully \u003Cstrong>customize the chat widget\u003C\u002Fstrong> to match your brand style\u003C\u002Fli>\n\u003Cli>⌨️ Create \u003Cstrong>shortcuts\u003C\u002Fstrong> for common replies to save time\u003C\u002Fli>\n\u003Cli>🔄 Seamlessly \u003Cstrong>transfer chats\u003C\u002Fstrong> between agents\u003C\u002Fli>\n\u003Cli>👀 Track visitors as they browse your site for \u003Cstrong>context-based support\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>📧 Send \u003Cstrong>chat transcripts via email\u003C\u002Fstrong> once sessions end\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Why Choose EngageBay Live Chat Support?\u003C\u002Fh3>\n\u003Cp>Unlike generic chat plugins, EngageBay combines \u003Cstrong>live chat + CRM + helpdesk\u003C\u002Fstrong> into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.\u003C\u002Fp>\n","Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boost engagement, and grow your business.",10306,3,"2025-09-11T16:37:00.000Z","6.8.5","5.0","7.2",[93,19,82,20,22],"chat-widget","https:\u002F\u002Fwww.engagebay.com\u002Fservice\u002Ffree-live-chat-software","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fengagebay-livechat.1.1.5.zip",{"slug":97,"name":98,"version":99,"author":100,"author_profile":101,"description":102,"short_description":103,"active_installs":13,"downloaded":104,"rating":105,"num_ratings":106,"last_updated":107,"tested_up_to":89,"requires_at_least":108,"requires_php":109,"tags":110,"homepage":17,"download_link":112,"security_score":113,"vuln_count":14,"unpatched_count":14,"last_vuln_date":114,"fetched_at":29},"revechat","REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More","6.4.4","REVE Chat","https:\u002F\u002Fprofiles.wordpress.org\u002Frevechat\u002F","\u003Cp>REVE Chat is a complete customer service, marketing, and sales solution for different industries such as Ecommerce, SaaS, Telecom, Banking, Finance, Real Estate, and more. It unifies real-time live chat, AI-driven chatbots, smart helpdesk, and multichannel campaigns into a single platform.\u003C\u002Fp>\n\u003Cp>You can use it to qualify & capture leads, reduce cart abandonment, provide personalized product recommendations, deliver instant support, and more. REVE Chat WordPress plugin provides a super easy installation process for customers to avail the great features we have to offer.\u003C\u002Fp>\n\u003Cp>You can start on our Free plan (no credit card required). As your usage grows, you can upgrade to one of our paid plans as per your need. We also offer an optional 14-day full-feature trial to explore everything we have to offer for your business.\u003C\u002Fp>\n\u003Cp>Start your journey with \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">REVE Chat\u003C\u002Fa> now by clicking the link.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FWPEhFtSU7NI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Why is REVE Chat a Must for Your WordPress Website?\u003C\u002Fh3>\n\u003Cp>REVE Chat offers a complete solution with a variety of powerful features, such as:\u003C\u002Fp>\n\u003Cp>🤖 \u003Cstrong>AI-Powered Conversations:\u003C\u002Fstrong> Augmented by LLMs, REVE Chatbots are able to respond and provide solutions like a human agent.\u003Cbr \u002F>\n📥 \u003Cstrong>Smart Omnichannel Single Inbox:\u003C\u002Fstrong> Manage live chat conversations and chatbot interactions from one unified view so that agents don’t have to manage multiple tools.\u003Cbr \u002F>\n📈 \u003Cstrong>Higher Lead Generation and Sales:\u003C\u002Fstrong> With \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Flive-chat-software\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">Live Chat\u003C\u002Fa> and Chatbot, your company can convert more customers, reduce cart abandonment, recommend solutions, and more.\u003Cbr \u002F>\n🎫 \u003Cstrong>Manage Issues Efficiently:\u003C\u002Fstrong> Through an \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fticketing\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">omnichannel ticketing system\u003C\u002Fa>, collect issues via email, widget, chat, and more, and resolve them with speed and efficiency.\u003Cbr \u002F>\n📣 \u003Cstrong>Built-in Campaigns:\u003C\u002Fstrong> REVE Chat goes beyond chat as you can efficiently run WhatsApp, Web Push, and SMS campaigns from the same platform and convert visitors into customers.\u003Cbr \u002F>\n⚡ \u003Cstrong>Easy-to-Use Solution:\u003C\u002Fstrong> Install our plugin, connect with our platform, and seamlessly chat with customers within a few minutes.\u003Cbr \u002F>\n📊 \u003Cstrong>Actionable Analytics:\u003C\u002Fstrong> Track everything regarding customer activity, live chat conversations, SLA, FRT, and more, in an intuitive dashboard to track ROI and overall customer service performance.\u003Cbr \u002F>\n🔗 \u003Cstrong>Deep System Integrations:\u003C\u002Fstrong> Integrate with popular platforms like WooCommerce, Google My Business, and HubSpot CRM for a more cohesive business ecosystem.\u003Cbr \u002F>\n🛡️ \u003Cstrong>Enterprise-Ready Controls:\u003C\u002Fstrong> Make use of role-based access control, SSO options, and more to maintain privacy and compliance.\u003Cbr \u002F>\n🎁 \u003Cstrong>Start for Free:\u003C\u002Fstrong> REVE Chat is completely free for all users and has paid plans for users that need more advanced features and tools for business growth.\u003C\u002Fp>\n\u003Ch3>The Best REVE Chat Features\u003C\u002Fh3>\n\u003Cp>💬 \u003Cstrong>AI-powered Live Chat & Instant Messaging:\u003C\u002Fstrong> Provide fast, real-time conversations with AI Copilot assistance to resolve queries instantly and personalize customer experiences.\u003Cbr \u002F>\n📹 \u003Cstrong>One-click Video and Voice Call:\u003C\u002Fstrong> Chat with customers via video or voice with just one click of a button.\u003Cbr \u002F>\n🤝 \u003Cstrong>Smooth Co-browsing & Screen Sharing:\u003C\u002Fstrong> Collaborate with customers when needed to solve complex problems and technical issues.\u003Cbr \u002F>\n🤖 \u003Cstrong>Powerful AI Chatbots:\u003C\u002Fstrong> Create \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fchatbots\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">AI chatbots\u003C\u002Fa> configured with deep system integration to quickly address customer queries in any channel.\u003Cbr \u002F>\n🏗️ \u003Cstrong>Drag-and-Drop Chatbot Flow Builder:\u003C\u002Fstrong> Easily create chatbots by adding elements as needed without any coding knowledge required.\u003Cbr \u002F>\n🛎️ \u003Cstrong>Smart Helpdesk:\u003C\u002Fstrong> Provide both customers and agents with innovative tools to report, collect, manage, and resolve tickets.\u003Cbr \u002F>\n🚀 \u003Cstrong>Robust Campaign Management:\u003C\u002Fstrong> Utilize Web Push notifications, \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fwhatsapp-campaign\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">WhatsApp campaigns\u003C\u002Fa>, and SMS messages to engage with users effectively, generating more leads and sales.\u003Cbr \u002F>\n🎨 \u003Cstrong>Fully-Customizable Chat Widget:\u003C\u002Fstrong> Bring your brand’s identity into your chat widget and give it a more premium feel.\u003Cbr \u002F>\n📱 \u003Cstrong>Multi-widget Deployment:\u003C\u002Fstrong> Deploy multiple widgets according to your use, whether they are powered by chatbots, just for live chat, or one that allows your customers to report and track tickets.\u003Cbr \u002F>\n🛒 \u003Cstrong>Deep Ecommerce Integrations:\u003C\u002Fstrong> Seamlessly connect with WooCommerce to recover carts, recommend products, and personalize campaigns that drive more sales.\u003Cbr \u002F>\n📈 \u003Cstrong>Analytics Dashboard:\u003C\u002Fstrong> Monitor all conversations, check conversations, track agent performances, and campaign ROI in a comprehensive dashboard.\u003Cbr \u002F>\n📝 \u003Cstrong>Custom Forms:\u003C\u002Fstrong> Create personalized and in-depth forms for specific purposes and uses.\u003C\u002Fp>\n\u003Ch3>Why Use REVE Chat Over Other Plugins?\u003C\u002Fh3>\n\u003Cp>If you’ve looked at plugins like Tawk.to, Tidio, Crisp, Chaty or LiveChat, you’ve probably noticed they mainly focus on website chat. REVE Chat goes further by combining customer support, automation, and outreach into one platform:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More than Just Chat:\u003C\u002Fstrong> Most plugins focus on live chat or chatbot, while REVE Chat combines both of those, along with AI capabilities, ticketing, campaigns, and more in one plugin.\u003Cbr \u002F>\n\u003Cstrong>True Omnichannel Support:\u003C\u002Fstrong> Engage customers in all channels (not just website) while also collecting and resolving tickets from multiple sources.\u003Cbr \u002F>\n\u003Cstrong>AI That Works With You:\u003C\u002Fstrong> Instead of only rule-based bots, REVE Chat offers AI-powered chatbots and an AI Copilot that can assist agents in real time for faster, more natural responses.\u003Cbr \u002F>\n\u003Cstrong>Built to Grow With You:\u003C\u002Fstrong> From startups to enterprises, REVE Chat includes role-based controls, integrations, and analytics that scale as you do.\u003C\u002Fp>\n\u003Ch3>Who Can Use This Plugin?\u003C\u002Fh3>\n\u003Cp>REVE Chat is great for businesses in all industries, but we offer different kinds of specialized use cases and features for each industry.\u003C\u002Fp>\n\u003Ch4>Ecommerce\u003C\u002Fh4>\n\u003Cp>🛒 \u003Cstrong>Personalized Recommendations:\u003C\u002Fstrong> Display product carousels and smart catalogs tailored to visitor behavior.\u003Cbr \u002F>\n⚙️ \u003Cstrong>WooCommerce Integration:\u003C\u002Fstrong> Seamlessly connect your store to recover carts and process orders in real time.\u003Cbr \u002F>\n📣 \u003Cstrong>Targeted Campaigns:\u003C\u002Fstrong> Run Web Push, WhatsApp, and SMS campaigns that drive repeat purchases.\u003Cbr \u002F>\n⚡ \u003Cstrong>Proactive Support:\u003C\u002Fstrong> Use proactive chats and triggers to reduce cart abandonment and assist buyers instantly.\u003C\u002Fp>\n\u003Ch4>Banking & Finance\u003C\u002Fh4>\n\u003Cp>🏦 \u003Cstrong>Smart FAQ Chatbots:\u003C\u002Fstrong> Automate responses to common banking queries smartly and securely.\u003Cbr \u002F>\n💰 \u003Cstrong>Loan & Product Guidance:\u003C\u002Fstrong> Recommend loan options, savings plans, or cards based on customer needs.\u003Cbr \u002F>\n🔒 \u003Cstrong>Secure Transaction Gateways:\u003C\u002Fstrong> Provide real-time support for payments with added authentication.\u003Cbr \u002F>\n📝 \u003Cstrong>Streamlined Onboarding:\u003C\u002Fstrong> Use custom forms and co-browsing to guide users through account setup.\u003C\u002Fp>\n\u003Ch4>Insurance\u003C\u002Fh4>\n\u003Cp>🛡️ \u003Cstrong>Claims & Applications:\u003C\u002Fstrong> Provide customized forms, collect customer information, and process them directly via chatbots or live chat.\u003Cbr \u002F>\n📞 \u003Cstrong>Virtual Assistance:\u003C\u002Fstrong> Offer onboarding and personalized support with live chat, co-browsing, voice, or video.\u003Cbr \u002F>\n🔀 \u003Cstrong>Advanced Routing:\u003C\u002Fstrong> Direct policyholders to the right agent based on query type.\u003Cbr \u002F>\n📅 \u003Cstrong>Proactive Campaigns:\u003C\u002Fstrong> Send renewal reminders and policy updates via SMS or WhatsApp.\u003C\u002Fp>\n\u003Ch4>Telecom\u003C\u002Fh4>\n\u003Cp>📡 \u003Cstrong>Roaming and Plan Activation:\u003C\u002Fstrong> From understanding customer needs to completing plan\u002Froaming\u002Fservice activation, all can be done through a chatbot with deep system integration capability.\u003Cbr \u002F>\n📥 \u003Cstrong>Smart Ticketing System:\u003C\u002Fstrong> Handle customer issues across multiple channels in one inbox.\u003Cbr \u002F>\n💡 \u003Cstrong>Plan & Package Suggestions:\u003C\u002Fstrong> Recommend subscriptions tailored to usage patterns and customer needs through an AI-powered Chatbot.\u003Cbr \u002F>\n🗺️ \u003Cstrong>Custom Journeys:\u003C\u002Fstrong> Guide users through onboarding, troubleshooting, upgrades, and more.\u003Cbr \u002F>\n💳 \u003Cstrong>Secure Billing Support:\u003C\u002Fstrong> Assist customers with payment gateways and billing via API integration.\u003C\u002Fp>\n\u003Ch4>Real Estate\u003C\u002Fh4>\n\u003Cp>🏠 \u003Cstrong>Smart Property Search:\u003C\u002Fstrong> Use chatbots to recommend listings with carousels and catalogs.\u003Cbr \u002F>\n📞 \u003Cstrong>Instant Lead Capture:\u003C\u002Fstrong> Collect buyer and seller details via live chat and chatbot through custom forms.\u003Cbr \u002F>\n🎥 \u003Cstrong>Virtual Property Tours:\u003C\u002Fstrong> Host guided tours and consultations through video and co-browsing.\u003Cbr \u002F>\n🔔 \u003Cstrong>Follow-up Campaigns:\u003C\u002Fstrong> Automate reminders for viewings and offers via WhatsApp, Web Push, or SMS.\u003C\u002Fp>\n\u003Ch4>SaaS\u003C\u002Fh4>\n\u003Cp>💻 \u003Cstrong>Lead Qualification Bots:\u003C\u002Fstrong> Capture and qualify leads before passing them to sales.\u003Cbr \u002F>\n🌍 \u003Cstrong>24\u002F7 Multichannel Support:\u003C\u002Fstrong> Provide round-the-round help via live chat, ticketing, and chatbots inside your SaaS platforms.\u003Cbr \u002F>\n📈 \u003Cstrong>Upsell Campaigns:\u003C\u002Fstrong> Run web and WhatsApp campaigns to drive feature adoption, renewals, and upgrades.\u003Cbr \u002F>\n🔍 \u003Cstrong>Retention Insights:\u003C\u002Fstrong> Track usage and support metrics to improve customer success.\u003C\u002Fp>\n\u003Ch3>Integration That Powers Your Workflow\u003C\u002Fh3>\n\u003Cp>REVE Chat connects seamlessly with the tools you already use.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>CRM & Business Tools:\u003C\u002Fstrong> HubSpot CRM, Google Business Profile, Salesforce, Zapier, Pipedrive, etc.\u003Cbr \u002F>\n\u003Cstrong>Google Platforms:\u003C\u002Fstrong> Google Business Profile, YouTube, Google Play, etc.\u003Cbr \u002F>\n\u003Cstrong>Analytics:\u003C\u002Fstrong> GTM, Google Analytics, Power BI, and Custom Analytics System.\u003Cbr \u002F>\n\u003Cstrong>Collaboration & Communication:\u003C\u002Fstrong> Facebook Comment & Messenger, WhatsApp, Telegram, Viber, Instagram, Twitter, and more.\u003Cbr \u002F>\n\u003Cstrong>APIs & Webhooks:\u003C\u002Fstrong> Flexible options to extend REVE Chat into your own systems.\u003C\u002Fp>\n\u003Cp>To learn more about how REVE Chat can help your business, \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fdemo-request\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">request a free consultation\u003C\u002Fa> with one of our experts now.\u003C\u002Fp>\n\u003Ch3>Pricing at a glance\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Free plan (forever)\u003C\u002Fstrong> – Core chat features with limited monthly conversations.\u003Cbr \u002F>\n\u003Cstrong>Conversation-based pricing\u003C\u002Fstrong> – Pay only for the conversations you need as your traffic grows.\u003Cbr \u002F>\n\u003Cstrong>Optional Add-Ons\u003C\u002Fstrong> – AI Credit, Whitelabel, Integrations and much more for your business needs.\u003Cbr \u002F>\n\u003Cstrong>14-day trial\u003C\u002Fstrong> – Unlock all of our features and try it out for 14 days.\u003C\u002Fp>\n\u003Cp>For more pricing details, please check out our \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fpricing\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">pricing page\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>Should you need any assistance, feel free to chat with our customer service professionals at our \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">Website\u003C\u002Fa> or email us at support@revechat.com.\u003C\u002Fp>\n\u003Ch3>Contributors & Developers\u003C\u002Fh3>\n\u003Cp>REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.\u003C\u002Fp>\n\u003Ch3>Contributors & Developers\u003C\u002Fh3>\n\u003Cp>REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.\u003C\u002Fp>\n","A free all-in-one customer service and lead generation platform capable of engaging, retaining, and converting customers.",31578,96,9,"2026-02-22T04:42:00.000Z","2.7","7.0",[51,19,20,22,111],"livechat","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Frevechat.6.4.4.zip",78,"2025-04-09 00:00:00",{"slug":116,"name":117,"version":118,"author":119,"author_profile":120,"description":121,"short_description":122,"active_installs":11,"downloaded":123,"rating":13,"num_ratings":124,"last_updated":17,"tested_up_to":47,"requires_at_least":125,"requires_php":126,"tags":127,"homepage":130,"download_link":131,"security_score":132,"vuln_count":14,"unpatched_count":27,"last_vuln_date":133,"fetched_at":134},"helpdesk-contact-form","HelpDesk Contact Form","1.1.6","HelpDesk","https:\u002F\u002Fprofiles.wordpress.org\u002Fhelpdeskcom\u002F","\u003Ch4>WordPress contact form plugin by HelpDesk ticket system\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk ticketing system.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track!\u003C\u002Fp>\n\u003Ch3>Why choose the WordPress contact form plugin by HelpDesk?\u003C\u002Fh3>\n\u003Cp>The main HelpDesk contact form features are:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Customizable form elements\u003C\u002Fstrong>. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Seamless integration\u003C\u002Fstrong>. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Automated ticket creation\u003C\u002Fstrong>. Turn any website message into a HelpDesk ticket in a snap and speed up response times.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>User-friendly interface\u003C\u002Fstrong>. Go with the contact form, which is easy to navigate and lets you customize it as you want.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>End-to-end assistance\u003C\u002Fstrong>. Give timely responses and keep your contact form messages neatly organized.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Read the \u003Ca href=\"https:\u002F\u002Fwww.helpdesk.com\u002Fintegrations\u002Fwordpress\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing\" rel=\"nofollow ugc\">article on HelpDesk contact forms\u003C\u002Fa> to learn more about their benefits.\u003C\u002Fp>\n\u003Ch3>What can you do with a contact form in the HelpDesk ticket system?\u003C\u002Fh3>\n\u003Cp>When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk ticket system and turns into a ticket — automatically!\u003C\u002Fp>\n\u003Cp>With HelpDesk tickets, you can manage:\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>Statuses\u003C\u002Fstrong>. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Priorities\u003C\u002Fstrong>. Mark tickets with urgency to ensure the most critical issues are tackled first.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tags\u003C\u002Fstrong>. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom fields\u003C\u002Fstrong>. Customize the contact form and tickets with additional fields to capture all the info you need.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Assign team and agent\u003C\u002Fstrong>. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Add people to the loop\u003C\u002Fstrong>. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach. \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Text formatting\u003C\u002Fstrong>. Use rich text formatting to make your messages clear and professional.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Canned responses\u003C\u002Fstrong>. Use pre-written responses for common questions to save time and keep your replies consistent.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI messaging features\u003C\u002Fstrong>. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Macros\u003C\u002Fstrong>. Automate repetitive tasks with macros to boost efficiency and cut down on manual work.\u003C\u002Fli>\n\u003Cli>And more, depending on your needs and processes.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>With so many ticket customization and detailing options, the HelpDesk ticket system is the perfect tool for companies looking to better their assistance potential.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fapp.storylane.io\u002Fshare\u002F6n5acxm402qp\" rel=\"nofollow ugc\">Watch the demo\u003C\u002Fa> to get a taste.\u003C\u002Fp>\n\u003Ch3>Top chosen HelpDesk ticket system features\u003C\u002Fh3>\n\u003Cp>HelpDesk ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly.\u003C\u002Fp>\n\u003Cp>Try a comprehensive set of features to boost your support efforts:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Automations\u003C\u002Fstrong>. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Team collaboration\u003C\u002Fstrong>. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Reporting and analytics\u003C\u002Fstrong>. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multichannel support\u003C\u002Fstrong>. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Visitor satisfaction\u003C\u002Fstrong>. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Integrations\u003C\u002Fstrong>. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk Marketplace for additional apps and integrations that extend your ticketing system’s functionality.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom workflows\u003C\u002Fstrong>. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Security and compliance\u003C\u002Fstrong>. Keep your data secure with HelpDesk’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>All \u003Ca href=\"https:\u002F\u002Fwww.helpdesk.com\u002Fticketing-system\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing\" rel=\"nofollow ugc\">HelpDesk ticket system features\u003C\u002Fa> are available for free for 14 days!\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Ready to make your work (and life) easier?\u003C\u002Fp>\n\u003Cp>Install the \u003Cstrong>WordPress contact form plugin by the HelpDesk ticket system\u003C\u002Fstrong> now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features.\u003C\u002Fp>\n\u003Ch3>Notes\u003C\u002Fh3>\n\u003Ch3>Requirements\u003C\u002Fh3>\n\u003Cp>The WordPress contact form plugin by the HelpDesk ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page.\u003C\u002Fp>\n\u003Ch3>Localization\u003C\u002Fh3>\n\u003Cp>The WordPress contact form plugin by the HelpDesk ticketing system is currently available in English. However, you can translate the plugin into any language at \u003Ca href=\"https:\u002F\u002Ftranslate.wordpress.org\u002F\" rel=\"nofollow ugc\">translate.wordpress.org\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>Partner with HelpDesk\u003C\u002Fh3>\n\u003Cp>Want to open a HelpDesk account for a client? Check our \u003Ca href=\"https:\u002F\u002Fpartners.livechat.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing\" rel=\"nofollow ugc\">Partner Program\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>Documentation and Support\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>For documentation and tutorials, visit our official \u003Ca href=\"https:\u002F\u002Fwww.helpdesk.com\u002Fhelp\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing\" rel=\"nofollow ugc\">help center\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>Check out our \u003Ca href=\"https:\u002F\u002Fwww.helpdesk.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=plugin-listing\" rel=\"nofollow ugc\">official website\u003C\u002Fa> for more information about ticketing features.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>About us\u003C\u002Fh3>\n\u003Cp>We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at \u003Ca href=\"https:\u002F\u002Ftext.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing\" rel=\"nofollow ugc\">Text.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>In addition to HelpDesk, the Text ecosystem of products includes:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing\" rel=\"nofollow ugc\">LiveChat\u003C\u002Fa> – a communication tool that allows you to chat live with your customers.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fopenwidget.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing\" rel=\"nofollow ugc\">OpenWidget\u003C\u002Fa> – a versatile widget that integrates various communication tools into your website for enhanced customer interactions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.chatbot.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing\" rel=\"nofollow ugc\">ChatBot\u003C\u002Fa> – a bot framework for AI chat bots.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.knowledgebase.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing\" rel=\"nofollow ugc\">KnowledgeBase\u003C\u002Fa> – a public help center widget\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fplatform.text.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=helpdesk-plugin-listing\" rel=\"nofollow ugc\">Open Messaging Platform\u003C\u002Fa> – create and monetize apps or build extensions for your own team.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Use of a Third-Party or External Service\u003C\u002Fh3>\n\u003Cp>The HelpDesk contact form relies on third-party services to function properly. They are used to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Create an account with HelpDesk and log into HelpDesk in order to configure the contact form.\u003C\u002Fli>\n\u003Cli>Load the form’s embed script from HelpDesk to display the contact form on your website and in the WordPress admin panel.\u003C\u002Fli>\n\u003Cli>Load the form’s configuration and apply it to the form on your website.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The URLs of the third-party services are:\u003Cbr \u002F>\n– https:\u002F\u002Fapp.helpdesk.com\u003Cbr \u002F>\n– https:\u002F\u002Fforms.helpdesk.com\u003Cbr \u002F>\n– https:\u002F\u002Fapi.helpdesk.com\u003Cbr \u002F>\n– https:\u002F\u002Faccounts.livechat.com\u003C\u002Fp>\n\u003Cp>The use of those services is regulated by our \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.helpdesk.com\u002Flegal\u002Fprivacy-policy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fstrong> and \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fwww.helpdesk.com\u002Flegal\u002Fterms-of-use\u002F\" rel=\"nofollow ugc\">Terms of Use\u003C\u002Fa>\u003C\u002Fstrong>.\u003C\u002Fp>\n","Use the WordPress contact form plugin by the HelpDesk ticket system to connect with visitors. Organize and manage messages — all without coding!",1911,4,"4.6","6.1",[128,129,19,20,23],"contact-form","contact-page","https:\u002F\u002Fwww.helpdesk.com\u002Fintegrations\u002Fwordpress","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhelpdesk-contact-form.1.1.6.zip",99,"2026-01-06 18:33:32","2026-03-15T10:48:56.248Z",{"attackSurface":136,"codeSignals":180,"taintFlows":197,"riskAssessment":245,"analyzedAt":253},{"hooks":137,"ajaxHandlers":176,"restRoutes":177,"shortcodes":178,"cronEvents":179,"entryPointCount":27,"unprotectedCount":27},[138,144,146,148,152,154,156,158,160,162,166,170,173],{"type":139,"name":140,"callback":141,"file":142,"line":143},"action","wp_enqueue_scripts","paldesk_load_plugin_css","class-paldeskplugin.php",103,{"type":139,"name":140,"callback":141,"file":142,"line":145},112,{"type":139,"name":140,"callback":141,"file":142,"line":147},121,{"type":139,"name":149,"callback":150,"file":142,"line":151},"wp_footer","anonymous",239,{"type":139,"name":149,"callback":150,"file":142,"line":153},262,{"type":139,"name":149,"callback":150,"file":142,"line":155},303,{"type":139,"name":149,"callback":150,"file":142,"line":157},327,{"type":139,"name":149,"callback":150,"file":142,"line":159},368,{"type":139,"name":149,"callback":150,"file":142,"line":161},392,{"type":139,"name":163,"callback":164,"file":142,"line":165},"admin_menu","paldesk_options_menu",427,{"type":139,"name":167,"callback":168,"file":142,"line":169},"admin_init","initialize_paldesk_settings",435,{"type":139,"name":167,"callback":171,"file":142,"line":172},"initialize_paldesk_settings_notification",441,{"type":139,"name":167,"callback":174,"file":142,"line":175},"initialize_paldesk_settings_feedback",447,[],[],[],[],{"dangerousFunctions":181,"sqlUsage":182,"outputEscaping":184,"fileOperations":106,"externalRequests":27,"nonceChecks":27,"capabilityChecks":14,"bundledLibraries":196},[],{"prepared":27,"raw":27,"locations":183},[],{"escaped":185,"rawEcho":124,"locations":186},8,[187,191,193,194],{"file":188,"line":189,"context":190},"layouts\\admin_settings_form.php",64,"raw output",{"file":188,"line":192,"context":190},80,{"file":188,"line":105,"context":190},{"file":188,"line":195,"context":190},143,[],[198,216,225,234],{"entryPoint":199,"graph":200,"unsanitizedCount":14,"severity":215},"initialize_paldesk_settings (class-paldeskplugin.php:710)",{"nodes":201,"edges":212},[202,207],{"id":203,"type":204,"label":205,"file":142,"line":206},"n0","source","$_POST['paldesk_override_css']",715,{"id":208,"type":209,"label":210,"file":142,"line":206,"wp_function":211},"n1","sink","file_put_contents() [File Write]","file_put_contents",[213],{"from":203,"to":208,"sanitized":214},false,"medium",{"entryPoint":217,"graph":218,"unsanitizedCount":14,"severity":215},"initialize_paldesk_settings_notification (class-paldeskplugin.php:734)",{"nodes":219,"edges":223},[220,222],{"id":203,"type":204,"label":205,"file":142,"line":221},739,{"id":208,"type":209,"label":210,"file":142,"line":221,"wp_function":211},[224],{"from":203,"to":208,"sanitized":214},{"entryPoint":226,"graph":227,"unsanitizedCount":14,"severity":215},"initialize_paldesk_settings_feedback (class-paldeskplugin.php:756)",{"nodes":228,"edges":232},[229,231],{"id":203,"type":204,"label":205,"file":142,"line":230},761,{"id":208,"type":209,"label":210,"file":142,"line":230,"wp_function":211},[233],{"from":203,"to":208,"sanitized":214},{"entryPoint":235,"graph":236,"unsanitizedCount":27,"severity":244},"\u003Cclass-paldeskplugin> (class-paldeskplugin.php:0)",{"nodes":237,"edges":241},[238,240],{"id":203,"type":204,"label":239,"file":142,"line":206},"$_POST['paldesk_override_css'] (x3)",{"id":208,"type":209,"label":210,"file":142,"line":206,"wp_function":211},[242],{"from":203,"to":208,"sanitized":243},true,"low",{"summary":246,"deductions":247},"The \"paldesk-live-chat-helpdesk\" plugin, version 1.1.5, exhibits a generally good security posture based on the provided static analysis. The plugin has a very small attack surface with no identified AJAX handlers, REST API routes, shortcodes, or cron events exposed without authentication. Furthermore, it does not appear to utilize dangerous functions or make external HTTP requests, and all SQL queries are properly prepared. This indicates a conscientious effort to follow secure coding practices.\n\nHowever, there are a few areas of concern. The taint analysis revealed three flows with unsanitized paths, although none were classified as critical or high severity. This suggests a potential for privilege escalation or information disclosure if these paths are exploited, even if the immediate risk is low. Additionally, the plugin has a moderate rate of unescaped output (67%), which could lead to cross-site scripting (XSS) vulnerabilities if user-controlled data is not properly sanitized before being displayed to users. The complete absence of known CVEs and a clean vulnerability history is a strong positive indicator, suggesting the developers have a good track record and the plugin is likely stable and secure in terms of historical exploits.\n\nIn conclusion, the plugin demonstrates strengths in its limited attack surface and secure database interactions. The primary weaknesses lie in the potential for unsanitized path issues in taint flows and a significant proportion of unescaped output. While the lack of historical vulnerabilities is reassuring, the identified code signals warrant careful consideration, particularly the unescaped output, which represents a tangible risk that should be addressed to achieve a more robust security profile.",[248,250],{"reason":249,"points":185},"Flows with unsanitized paths",{"reason":251,"points":252},"Unescaped output (33% of 12 outputs)",5,"2026-03-16T22:24:31.179Z",{"wat":255,"direct":266},{"assetPaths":256,"generatorPatterns":262,"scriptPaths":263,"versionParams":264},[257,258,259,260,261],"\u002Fwp-content\u002Fplugins\u002Fpaldesk-live-chat-helpdesk\u002Fcss\u002Fsite\u002Fpaldesk-chat-override.css","\u002Fwp-content\u002Fplugins\u002Fpaldesk-live-chat-helpdesk\u002Fjs\u002Fwp-paldesk-chat.js","\u002Fwp-content\u002Fplugins\u002Fpaldesk-live-chat-helpdesk\u002Fjs\u002Fwp-paldesk-notification.js","\u002Fwp-content\u002Fplugins\u002Fpaldesk-live-chat-helpdesk\u002Fjs\u002Fwp-paldesk-feedback.js","\u002Fwp-content\u002Fplugins\u002Fpaldesk-live-chat-helpdesk\u002Fjs\u002Fwp-paldesk-settings.js",[],[258,259,260,261],[265],"paldesk-chat-override",{"cssClasses":267,"htmlComments":268,"htmlAttributes":269,"restEndpoints":270,"jsGlobals":271,"shortcodeOutput":275},[],[],[],[],[272,273,274],"PaldeskChatConfig","PaldeskNotificationConfig","PaldeskFeedbackConfig",[]]