[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f6B1KBx_qRH6qIjwW68xi6iYhyuinIQ3NYblQDeyUEGo":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":27,"vuln_count":28,"unpatched_count":29,"last_vuln_date":30,"fetched_at":31,"vulnerabilities":32,"developer":119,"crawl_stats":38,"alternatives":123,"analysis":219,"fingerprints":1093},"majestic-support","Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin","1.1.2","Majestic Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fahmadmj\u002F","\u003Cp>Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers’ support experience. This plugin generates and manages support tickets online, offering innovative features such as email piping, unlimited agents, customizable reply responses, invoicing history, and file attachment options.\u003C\u002Fp>\n\u003Cp>👉 \u003Ca href=\"http:\u002F\u002Fdemo.majesticsupport.com\u002F\" rel=\"nofollow ugc\">View Demo\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002Fchannel\u002FUCdEoePgwPrWaxJ__eA6vLIA\" rel=\"nofollow ugc\">Watch Videos\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fsupport\u002F\" rel=\"nofollow ugc\">Support\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002F\" rel=\"nofollow ugc\">Plugin Homepage\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8zdTsKbgeYE?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>This plugin is particularly useful because customers can easily submit tickets from your website’s front end without needing to register. In addition, the administrator can create and complete tasks on behalf of users, streamlining the support process. Furthermore, you have complete control over the plugin’s support form customization, allowing you to display any relevant information to customers. Lastly, customers can attach files to their support tickets, ensuring that all necessary information is available to address their concerns.\u003C\u002Fp>\n\u003Ch4>Translations\u003C\u002Fh4>\n\u003Cp>Majestic Support is available in English, Arabic (العربية), German(Deutsch), Spanish(Español), French(Français), Italian(Italiano), Dutch(Nederlands), Polish(Polski), Brazilian Portuguese(Português do Brasil), Russian(Русский), Czech(Čeština), Greek(Ελληνικά), Indonesian(Bahasa Indonesia), Japanese(日本語), Swedish(Svenska), Thai(ไทย), Turkish(Türkçe), Cinese(简体中文), Malaysian(Bahasa Melayu), Korean(한국어), Romanian(Română) and Filipino(Tagalog)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Key Features Of Majestic Support\u003C\u002Fstrong>:\u003Cbr \u002F>\nKey features that make Majestic Support stand out from the rest include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Users on the front end can create tickets\u003C\u002Fli>\n\u003Cli>Ticket-specific smart reply answers that can be modified\u003C\u002Fli>\n\u003Cli>Allows you to place support icons in a variety of places on your website.\u003C\u002Fli>\n\u003Cli>Tickets can be made by administrators and agents on behalf of users\u003C\u002Fli>\n\u003Cli>You can manage an unlimited number of agents in the base version\u003C\u002Fli>\n\u003Cli>Users may request to have their data removed, and administrators may delete or anonymize it\u003C\u002Fli>\n\u003Cli>The base version does not impose ticket limitations\u003C\u002Fli>\n\u003Cli>Several attachments can be uploaded by a user, agent, or administrator while creating a ticket or replying to a ticket\u003C\u002Fli>\n\u003Cli>Manage an unlimited number of tickets and create an unlimited number of agent profiles\u003C\u002Fli>\n\u003Cli>Agent performance reports will provide you with valuable insights into the performance of your support system\u003C\u002Fli>\n\u003Cli>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>THE PLUGIN’S KEY FREE VERSION FEATURES THAT MAKE IT MAJESTIC:\u003C\u002Fh3>\n\u003Cp>There are many top-notch help desk plugins for WordPress, but Majestic Support stands out as the most practical one. This is because its basic free version provides several following enhancements over competing solutions.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Smart Replies To New Tickets\u003C\u002Fstrong>\u003Cbr \u002F>\nIn response to new tickets, the Smart Reply functionality allows you to automatically search for and provide relevant responses back to the user. When a new ticket is received, Majestic Support will perform a search and suggest quick and relevant responses to a customer query.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Fields Manager\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin allows you to create customized support forms by adding custom fields. An admin can add, edit, rename, publish, unpublish, and require or unrequire fields for users and visitors. Additionally, you can also change the display order of the fields, like where you want to show the fields on the support form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Custom Fields\u003C\u002Fstrong>\u003Cbr \u002F>\nExtra fields are sometimes required; this is no problem. Majestic Support offers 12+ custom fields (text field, dropdown, checkbox, radio button, text area, dependent fields, admin only, date, email, upload file, multi-select, and T&C ).\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Themes\u003C\u002Fstrong>\u003Cbr \u002F>\nThemes make our site more beautiful and eye-catching. The plugin is flexible and easy to use, it can integrate seamlessly with any WordPress theme, so it can be used right away. With this feature, you can also change the plugin’s colors from seven preset color themes with different color palettes.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Support To Everyone\u003C\u002Fstrong>\u003Cbr \u002F>\nBoth free and paid users can access Majestic Support; user-friendly support is also available in the form of video support. The plugin explains nearly all of its Majestic features through video tutorials.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>System Log\u003C\u002Fstrong>\u003Cbr \u002F>\nAs an admin, you’d like to know everything that happened on the system. With the system log, you will know everything about tickets, from when they arrived at your help desk to how an agent reacted to them and what happened next.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Slugs\u003C\u002Fstrong>\u003Cbr \u002F>\nMake the web address unique according to your needs for identifying a particular page on a website in an easy-to-read form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>MORE FEATURES WITH THE FREE VERSION\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Cstrong>Front-end Tickets\u003C\u002Fstrong>: Users can create tickets from the front end.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Visitor\u002FGuest Tickets\u003C\u002Fstrong>: Often users do not want to create an account to open a support ticket. Guest tickets are a very important feature and it is free.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Tickets\u003C\u002Fstrong>: There are not any limits on tickets in the base version.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Agents\u003C\u002Fstrong>: The system support unlimited agents in the admin area in the base version.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Support Icon\u003C\u002Fstrong>: This is very important to show the support icon on your site, Majestic Support offers a support icon for the front end with various position options.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Create Ticket for Users\u003C\u002Fstrong>: Admin\u002Fagent can create a ticket on behalf of any user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>GDPR\u003C\u002Fstrong>: Majestic Support is fully compatible with GDPR law and can be easily configured to show GDPR-related information.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Erase Data Requests\u003C\u002Fstrong>: Users can ask to erase their data and the admin has the option to delete or anonymize their data.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Multiple Attachments\u003C\u002Fstrong>: User\u002Fagent\u002Fadmin can upload multiple attachments in ticket creation and ticket replies\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Attachment Size and Type\u003C\u002Fstrong>: Admin can control ticket attachments by their size and extension type.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Powerful Filters and Sorting\u003C\u002Fstrong>: The system offers powerful filters for both user and admin to search tickets with sorting options.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Priorities\u003C\u002Fstrong>: Priority associated with the ticket defines the importance, and the system highlights the priorities with an admin-defined different color on the ticket listing and ticket detail page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Unlimited Departments\u003C\u002Fstrong>: Create departments that relate to the various business units in your organization. It will be sales, support, and billing, you can create any department in the admin panel. The user will select a department when he creates the ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Ticket Status\u003C\u002Fstrong>: Show the ticket status message and different colors to highlight it.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Notification\u003C\u002Fstrong>: The system sends an email notification to the user, agents, and admin in different actions i.e new ticket, reply, close ticket, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Edit Ticket\u003C\u002Fstrong>: Admin\u002Fagent can edit any ticket at any time.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Registration\u003C\u002Fstrong>: The system offers a beautiful registration form to register a new user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Login Form\u003C\u002Fstrong>: The system has its login form to log in to the user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Captcha\u002FReCaptcha\u003C\u002Fstrong>: Another exciting feature. The system offers its captcha and googles Recaptcha to stop spamming.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Thank you Message for Visitor\u003C\u002Fstrong>: Admin can add a special message for the visitor, a message will show after the successful ticket submission.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>HTML Editor\u003C\u002Fstrong>: HTML editor for ticket summary, ticket reply, notes, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Term & Conditions\u003C\u002Fstrong>: Admin can add Terms & Conditions on the ticket submission page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Themes\u003C\u002Fstrong>: Themes make our site more beautiful and eye catchy. By using this feature, you can change your plugin colors or can select colors from seven preset color themes with different color palettes.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Templates\u003C\u002Fstrong>: Majestic Support offers full power to the admin, the admin can edit any email template in the HTML editor. The system includes beautiful predefined email templates.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Custom Message for new ticket\u003C\u002Fstrong>: This is an important feature in that the admin shows a message\u002Finstruction (any message in Text Editor) on the ticket submission form.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Admin\u002FAgent Only\u003C\u002Fstrong>: This field is visible to the admin and agent only.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hide Agent\u002FAdmin Info\u003C\u002Fstrong>: Admin can hide agent information like email, and name from the user.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Email Configuration\u003C\u002Fstrong>: Another admin power is the system offering enable\u002Fdisable action base email notifications like ticket reply, close ticket, change priority, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Strength & Flexibility\u003C\u002Fstrong>: Majestic Support is built using WordPress best practices both on the front end and the back end. This results in an efficient, robust, and intuitive plugin.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Easy to Use:\u003C\u002Fstrong> The ticket system builds based on the latest style. You will find it very easy to use.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>RTL ready\u003C\u002Fstrong>: Majestic Support also supports RTL languages.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Fully Responsive\u003C\u002Fstrong>: Majestic Support work on all type of devices including smartphones, tablets, laptops, and desktops. Layouts auto-adjust according to devices.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>System Errors\u003C\u002Fstrong>: The system record every error and shows it in the admin area.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Hide\u002FShow Menu\u003C\u002Fstrong>: In configurations, administrators can hide or show Majestic Support for any menu item.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Translation\u003C\u002Fstrong>: Majestic Support is multi-language and has over 35 translations available.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Pagination\u003C\u002Fstrong>: On the configurations page, the administrator can specify one record per page.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Cstrong>Majestic Support has reported on\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>Get a summary of tickets handled by every staff member\u003C\u002Fli>\n\u003Cli>Get a detailed report of tickets handled by every staff member\u003C\u002Fli>\n\u003Cli>Get a detailed report of tickets created by every user\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by status\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by priorities\u003C\u002Fli>\n\u003Cli>Get a summary of tickets by departments\u003C\u002Fli>\n\u003Cli>Get a summary of tickets created by the channel\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FYDYnagRWyEU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch3>PREMIUM EXTENTIONS\u003C\u002Fh3>\n\u003Cp>In addition to providing a thorough overview of your support tickets, the plugin offers several handy premium features that make them easier to manage.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Agents\u003C\u002Fa> – Agents assist users connected to the support system and play a crucial role in the help desk. By adding this add-on, you may add more agents and give them different permissions to make it easier for users to take action on their tickets. Additionally, agents can create, delete, close, and perform any other action given to them by the admin.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fagent-auto-assignment\u002F\" rel=\"nofollow ugc\">Agent Auto Assign\u003C\u002Fa> – Ticket auto-assignment is a simple but critical process in the handling and closing of help desk tickets. When auto-assign is enabled, the ticket is assigned to an appropriate agent based on the rules.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmultiple-ticket-forms\u002F\" rel=\"nofollow ugc\">Multi Forms\u003C\u002Fa> – By using this multi-form functionality, admins, agents, and users, as well as visitors with the necessary permissions, can create different ticket forms to accommodate various request types based on user roles.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – From the comfort of an email account, create tickets or reply to them. For example, you could offer your clients a special email address like support@yourdomain.com. The emails received in this email will be converted to tickets. The add-on also contains built-in options to control how to manage responses to tickets that have been closed, unrecognized email addresses, and much more.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmerge-tickets\u002F\" rel=\"nofollow ugc\">Merge Tickets\u003C\u002Fa> – Hundreds of tickets have been submitted for assistance, some of which may be on the same topic and have similar questions. To provide support for each ticket with the same topic would be a waste of time. With this add-on, you can merge any of the two tickets or more with the same topic and query and provide support.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – This feature gives your tickets an additional layer of security so that users can safely enter passwords and other sensitive credentials onto the tickets.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fpaid-support\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – For using your support services, charge users. Create subscriptions based on duration, such as a monthly membership, or the number of tickets, like 10 tickets per month, or charge for each ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ftime-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa> – Track the time spent on tickets in the most precise manner while also providing client and agent-level reporting. Keep a manual record of the time invested in each ticket response.  When the ticket is open in the agent’s browser track the time with a single click, and stop the time tracking with one click once the agent has finished with the ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-overdue\u002F\" rel=\"nofollow ugc\">Ticket Overdue\u003C\u002Fa> – An “overdue ticket” is one that has not been resolved or has not been responded to in a timely manner. By adding this add-on, you can set auto-overdue tickets, overdue by priority, and cron job overdue.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export\u003C\u002Fa> – Exports are used to keep data on the local system. By adding this add-on, you can export any of the ticket data, like ticket detail, ticket history, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-history\u002F\" rel=\"nofollow ugc\">Ticket History\u003C\u002Fa> – As an admin, you’d like to know everything that happened on a ticket, from when it arrived at your help desk to how an agent reacted to it and what happened next. So, with the ticket history extension, you can see a summary of all the activities that have taken place on a ticket.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fauto-close-ticket\u002F\" rel=\"nofollow ugc\">Ticket Auto Close\u003C\u002Fa> – Automatic ticket closure reduces your effort to close the ticket manually. By enabling the add-on, tickets will be automatically closed after a set period or pre-defined rules, as determined by the administrator. While a ticket is open, it can also be closed based on the agent’s response.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ffeedback\u002F\" rel=\"nofollow ugc\">Feedback\u003C\u002Fa> – By adding this add-on, you can get feedback from your users to enhance the quality of your services. This add-on allows you to automatically collect feedback responses that rate your agent’s performance on a ticket. This add-on sends a feedback link after a ticket is closed. The user will click on a survey link and fill out the survey form on your website.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fhelptopic\u002F\" rel=\"nofollow ugc\">Help Topic\u003C\u002Fa> – The Help Topic is used to assist the end user in locating the desired area where they want to get instant support. By adding this add-on, you can add multiple help topics with different names to help your customers more easily.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Finternal-note\u002F\" rel=\"nofollow ugc\">Private Note\u003C\u002Fa> – Add notes to tickets that are only visible to agents and administrators.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fknowledge-base\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> – With this add-on, you can add several knowledge bases and group solutions into various categories to better serve users. Knowledge bases are typically used to respond to basic customer inquiries.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Response\u003C\u002Fa> – Predetermined answers to typical inquiries are referred to as canned answers. Instead of constantly typing the same response or pasting it from another source, the agent can insert a premade response that is activated by keystrokes or from a drop-down menu by adding this add-on.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fmax-tickets\u002F\" rel=\"nofollow ugc\">Max Tickets\u003C\u002Fa> – The Help Desk usually offers unlimited tickets, which can cause huge traffic and gradually affect support services. The administrator can limit the user to creating a certain number of tickets by installing this add-on. The user can only create a certain number of tickets, which is set by the administrator. Admin can also limit the number of tickets that agents can open at once.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fuser-options\u002F\" rel=\"nofollow ugc\">User Options\u003C\u002Fa> – User options allow adding Google Re-Captcha or Majestic Support Re-Captcha to the registration form. Furthermore, users can register according to the roles defined by the admin, such as subscriber, author, etc.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fticket-actions\u002F\" rel=\"nofollow ugc\">Ticket Actions\u003C\u002Fa> – With the basic version, limited options are available for every ticket, like create, edit, and delete. But with the ticket action extension, you can get more options like print ticket, lock ticket, make a ticket in progress, and change the ticket priority.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fannouncement\u002F\" rel=\"nofollow ugc\">Announcements\u003C\u002Fa> – Keep your customers updated on the latest trends. With this add-on, make unlimited announcements against various categories to explore information associated with the help desk.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Fdownloads\u002F\" rel=\"nofollow ugc\">Downloads\u003C\u002Fa> – Both the admin and agent can create unlimited downloads and attach multiple files to support their site; even more, both can also add downloads category-wise. A download can only be added by an agent with the admin’s permission.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fmajesticsupport.com\u002Fproduct\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQ\u003C\u002Fa> – Add unlimited FAQs to answer all the basic  …\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n","Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.",2000,90231,100,8,"2025-12-19T05:45:00.000Z","6.9.4","5.5","7.4",[20,21,22,23,24],"customer-support","helpdesk","support-desk","support-plugin","ticket-system","https:\u002F\u002Fwww.majesticsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fmajestic-support.1.1.2.zip",58,7,1,"2025-06-12 00:00:00","2026-03-15T15:16:48.613Z",[33,49,62,70,82,97,109],{"id":34,"url_slug":35,"title":36,"description":37,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":41,"cvss_score":42,"cvss_vector":43,"vuln_type":44,"published_date":30,"updated_date":45,"references":46,"days_to_patch":48},"CVE-2025-49860","majestic-support-missing-authorization","Majestic Support \u003C= 1.1.0 - Missing Authorization","The Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.1.0. This makes it possible for unauthenticated attackers to perform an unauthorized action.",null,"\u003C=1.1.0","1.1.1","medium",5.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:N\u002FI:L\u002FA:N","Missing Authorization","2025-06-17 14:47:42",[47],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F11f3c5bf-19cd-422a-a7f8-358669c78db5?source=api-prod",6,{"id":50,"url_slug":51,"title":52,"description":53,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":54,"cvss_score":55,"cvss_vector":56,"vuln_type":57,"published_date":58,"updated_date":59,"references":60,"days_to_patch":14},"CVE-2025-48283","majestic-support-unauthenticated-sql-injection","Majestic Support \u003C= 1.1.0 - Unauthenticated SQL Injection","The Majestic Support plugin for WordPress is vulnerable to SQL Injection in versions up to, and including, 1.1.0 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query.  This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.","high",7.5,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:H\u002FI:N\u002FA:N","Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')","2025-05-22 00:00:00","2025-05-29 16:40:50",[61],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F33699d52-fc94-4485-8db7-f75c65237a3f?source=api-prod",{"id":63,"url_slug":64,"title":36,"description":37,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":41,"cvss_score":42,"cvss_vector":43,"vuln_type":44,"published_date":65,"updated_date":66,"references":67,"days_to_patch":69},"CVE-2025-48282","majestic-support-missing-authorization-2","2025-05-19 00:00:00","2025-05-29 16:41:18",[68],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Ff9cff7c4-7dc0-440b-bb1c-1087144d1ccf?source=api-prod",11,{"id":71,"url_slug":72,"title":73,"description":74,"plugin_slug":4,"theme_slug":38,"affected_versions":75,"patched_in_version":38,"severity":54,"cvss_score":55,"cvss_vector":76,"vuln_type":77,"published_date":78,"updated_date":79,"references":80,"days_to_patch":38},"CVE-2025-64284","majestic-support-authenticated-contributor-local-file-inclusion","Majestic Support \u003C= 1.1.1 - Authenticated (Contributor+) Local File Inclusion","The Majestic Support plugin for WordPress is vulnerable to Local File Inclusion in versions up to, and including, 1.1.1. This makes it possible for authenticated attackers, with contributor-level access and above, to include and execute arbitrary files on the server, allowing the execution of any PHP code in those files. This can be used to bypass access controls, obtain sensitive data, or achieve code execution in cases where images and other \"safe\" file types can be uploaded and included.","\u003C=1.1.1","CVSS:3.1\u002FAV:N\u002FAC:H\u002FPR:L\u002FUI:N\u002FS:U\u002FC:H\u002FI:H\u002FA:H","Improper Control of Filename for Include\u002FRequire Statement in PHP Program ('PHP Remote File Inclusion')","2025-04-22 00:00:00","2026-02-14 06:42:06",[81],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fb7d46e8e-0f90-4379-98d0-13d0bd1f2e66?source=api-prod",{"id":83,"url_slug":84,"title":85,"description":86,"plugin_slug":4,"theme_slug":38,"affected_versions":87,"patched_in_version":88,"severity":89,"cvss_score":90,"cvss_vector":91,"vuln_type":77,"published_date":92,"updated_date":93,"references":94,"days_to_patch":96},"CVE-2025-26985","majestic-support-unauthenticated-local-file-inclusion","Majestic Support \u003C= 1.0.6 - Unauthenticated Local File Inclusion","The Majestic Support plugin for WordPress is vulnerable to Local File Inclusion in versions up to, and including, 1.0.6. This makes it possible for unauthenticated attackers to include and execute arbitrary files on the server, allowing the execution of any PHP code in those files. This can be used to bypass access controls, obtain sensitive data, or achieve code execution in cases where images and other “safe” file types can be uploaded and included.","\u003C=1.0.6","1.0.7","critical",9.8,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:H\u002FI:H\u002FA:H","2025-02-23 00:00:00","2025-03-03 20:28:56",[95],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F3bbe4570-8aa2-4d95-8822-4e67cf352fdb?source=api-prod",9,{"id":98,"url_slug":99,"title":100,"description":101,"plugin_slug":4,"theme_slug":38,"affected_versions":102,"patched_in_version":103,"severity":54,"cvss_score":55,"cvss_vector":56,"vuln_type":104,"published_date":105,"updated_date":106,"references":107,"days_to_patch":29},"CVE-2024-13600","majestic-support-the-leading-edge-help-desk-customer-support-plugin-unauthenticated-sensitive-information-exposure-throu","Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin \u003C= 1.0.5 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory","The Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.0.5 via the 'majesticsupportdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the \u002Fwp-content\u002Fuploads\u002Fmajesticsupportdata directory which can contain file attachments included in support tickets.","\u003C=1.0.5","1.0.6","Exposure of Sensitive Information to an Unauthorized Actor","2025-02-11 00:00:00","2025-02-12 05:28:40",[108],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fc5a8fd90-49dd-4a5e-88f2-cd6b338da2d6?source=api-prod",{"id":110,"url_slug":111,"title":112,"description":113,"plugin_slug":4,"theme_slug":38,"affected_versions":102,"patched_in_version":103,"severity":41,"cvss_score":114,"cvss_vector":115,"vuln_type":116,"published_date":105,"updated_date":106,"references":117,"days_to_patch":29},"CVE-2024-13601","majestic-support-the-leading-edge-help-desk-customer-support-plugin-authenticated-subscriber-insecure-direct-object-refe","Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin \u003C= 1.0.5 - Authenticated (Subscriber+) Insecure Direct Object Reference","The Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 1.0.5 via the 'exportusereraserequest' function due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to export ticket data for any user.",4.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:L\u002FI:N\u002FA:N","Authorization Bypass Through User-Controlled Key",[118],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Febf5537d-d80e-4844-8ed4-480f4a533439?source=api-prod",{"slug":120,"display_name":7,"profile_url":8,"plugin_count":29,"total_installs":11,"avg_security_score":27,"avg_patch_time_days":48,"trust_score":121,"computed_at":122},"ahmadmj",71,"2026-04-04T01:09:46.324Z",[124,147,169,185,199],{"slug":125,"name":126,"version":127,"author":128,"author_profile":129,"description":130,"short_description":131,"active_installs":132,"downloaded":133,"rating":134,"num_ratings":135,"last_updated":136,"tested_up_to":16,"requires_at_least":137,"requires_php":18,"tags":138,"homepage":142,"download_link":143,"security_score":144,"vuln_count":28,"unpatched_count":145,"last_vuln_date":146,"fetched_at":31},"fluent-support","Fluent Support – Helpdesk & Customer Support Ticket System","2.0.6","Shahjahan Jewel","https:\u002F\u002Fprofiles.wordpress.org\u002Ftechjewel\u002F","\u003Ch4>Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress\u003C\u002Fh4>\n\u003Cp>Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FCqkgrF7JG5k?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>🔗 Official Website Link: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002F\" rel=\"nofollow ugc\">Official Website\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Join Our FB Community: \u003Ca href=\"https:\u002F\u002Ffacebook.com\u002Fgroups\u002Ffluentsupport\" rel=\"nofollow ugc\">FluentSupport Facebook Group\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Official 5 Minutes Guide: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002Ffluent-support-101\u002F\" rel=\"nofollow ugc\">Getting started in 5 minutes\u003C\u002Fa>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F29NRuKkVSSI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>Your Self-hosted Customer Support Desk in WordPress\u003C\u002Fh4>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Ffluentsupport.com\" rel=\"nofollow ugc\">Fluent Support\u003C\u002Fa> is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.\u003C\u002Fp>\n\u003Cp>Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.\u003C\u002Fp>\n\u003Cp>Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.\u003C\u002Fp>\n\u003Cp>From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.\u003C\u002Fp>\n\u003Cp>Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.\u003C\u002Fp>\n\u003Ch4>Support FEATURES Every Business Needs\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>All-in-One Customer Support Solution\u003C\u002Fstrong>\u003Cbr \u002F>\nWith Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.\u003C\u002Fli>\n\u003Cli>Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.\u003C\u002Fli>\n\u003Cli>Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.\u003C\u002Fli>\n\u003Cli>Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. \u003Cstrong>We don’t believe in Add-ons.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Customer Support Portal\u003C\u002Fstrong>\u003Cbr \u002F>\nYour customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.\u003C\u002Fp>\n\u003Cp>We’ve made \u003Cstrong>design improvements\u003C\u002Fstrong> and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Segmentation and Reporting\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.\u003C\u002Fli>\n\u003Cli>Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.\u003C\u002Fli>\n\u003Cli>Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.\u003C\u002Fli>\n\u003Cli>Admin\u002FSupport Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.\u003C\u002Fli>\n\u003Cli>Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.\u003C\u002Fli>\n\u003Cli>Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>AI-Powered Customer Support (PRO)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Generate AI-crafted responses for efficiency.\u003C\u002Fli>\n\u003Cli>Choose Responses from suggested drafts.\u003C\u002Fli>\n\u003Cli>Customize prompts and fine-tune replies to match your brand’s voice.\u003C\u002Fli>\n\u003Cli>Quickly summarize messages to understand queries faster.\u003C\u002Fli>\n\u003Cli>Analyze the message tone to respond appropriately.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎉 Out-of-the-box Productivity Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom Automated and Manual workflows\u003C\u002Fli>\n\u003Cli>Send a response to multiple support tickets at once. Very useful for similar queries.\u003C\u002Fli>\n\u003Cli>Close support tickets by filtering tickets that are older than 20 days (as an example).\u003C\u002Fli>\n\u003Cli>Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.\u003C\u002Fli>\n\u003Cli>Quickly edit a customer’s info from the ticket page or add a note for later usage.\u003C\u002Fli>\n\u003Cli>Get notified when multiple agents are engaging the same ticket.\u003C\u002Fli>\n\u003Cli>Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.\u003C\u002Fli>\n\u003Cli>Mention agents to specific tickets to get the right people involved.\u003C\u002Fli>\n\u003Cli>GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.\u003C\u002Fli>\n\u003Cli>Manual Time Tracking for tracking time spent on tickets and premium support.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Built for Speed & Productivity\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.\u003C\u002Fp>\n\u003Cp>For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Fully Self-hosted and Open Source\u003C\u002Fstrong>\u003Cbr \u002F>\nWith a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom dashboards\u003C\u002Fli>\n\u003Cli>Fully customizable ticket forms\u003C\u002Fli>\n\u003Cli>Host support portal on \u003Cstrong>headless\u003C\u002Fstrong> subdomain\u003C\u002Fli>\n\u003Cli>Setup custom self-managed email parser\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Fully GDPR Ready\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Modern. Powerful. Super Fast\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Built with VueJS and REST API as a Single-page Application.\u003C\u002Fli>\n\u003Cli>Fast-loading, lean interface so anyone can use it without any learning curve.\u003C\u002Fli>\n\u003Cli>Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.\u003C\u002Fli>\n\u003Cli>Separate DB Tables, and it doesn’t affect your WordPress page speed.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Seamless Integrations & Features (Pro)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support features and integrations that will help your business –\u003C\u002Fp>\n\u003Ch4>Seamless e-commerce support with WooCommerce & EDD:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Let your customers open a support ticket against an order so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your customers select a store product for the query.\u003C\u002Fli>\n\u003Cli>View your customer’s orders and purchase history from a ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Membership Support with WordPress Membership Plugins\u003C\u002Fh4>\n\u003Cp>If you have a membership site with Restrict Content Pro \u002F Paid Membership Pro \u002F Wishlist Member then we got your covered.\u003Cbr \u002F>\nWhen you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your members open a support ticket so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View your customer’s membership history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Make your Learning Management System more interactive\u003C\u002Fh4>\n\u003Cp>If you have a LMS site running on LearnDash \u002F LifterLMS \u002F TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your learners open a support ticket so you know exactly what they want to know.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View learning history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Core BuddyPress\u002FBuddyBoss Support\u003C\u002Fh4>\n\u003Cp>With BuddyPress\u002FBuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.\u003C\u002Fp>\n\u003Cp>So you can \u003Cstrong>ALWAYS\u003C\u002Fstrong> respond with the right message!\u003C\u002Fp>\n\u003Ch4>Automate Smartly and Do More in Less Time\u003C\u002Fh4>\n\u003Cp>With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with\u003Cbr \u002F>\n* Add internal notes\u003Cbr \u002F>\n* Set ticket priority\u003Cbr \u002F>\n* Assign appropriate support agents automatically\u003C\u002Fp>\n\u003Cp>With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.\u003C\u002Fp>\n\u003Ch4>Migrate From Other Support Plugins\u003C\u002Fh4>\n\u003Cp>If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.\u003C\u002Fp>\n\u003Ch4> Migrate From Awesome Support – WordPress HelpDesk & Support Plugin\u003C\u002Fh4>\n\u003Cp>For Awesome Support   users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the Awesome Support migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take few minutes depends on your support tickets size\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete Awesome Support Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support Dashboard.\u003C\u002Fli>\n\u003Cli>Resolve away!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Migrate From SupportCandy – Helpdesk & Support Ticket System\u003C\u002Fh4>\n\u003Cp>For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the SupportCandy migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete SupportCandy Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support plugin.\u003C\u002Fli>\n\u003Cli>Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Reviews by WordPress Experts\u003C\u002Fh4>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FP0S5RKkSOhc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=980&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FMrgbYAY9E9s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FtTyvYHK8hcA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FHxiJ6zLpbw8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FqncHY5GsVIU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Other Plugins By The Same Team\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-crm\u002F\" rel=\"ugc\">FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentform\u002F\" rel=\"ugc\">Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-tables\u002F\" rel=\"ugc\">Ninja Tables – Easiest Data Table Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-charts\u002F\" rel=\"ugc\">Ninja Charts – WordPress Charts and Graphs Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwp-payment-form\u002F\" rel=\"ugc\">Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentforms-pdf\u002F\" rel=\"ugc\">PDF Generator For Fluent Forms – The Contact Form Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-smtp\u002F\" rel=\"ugc\">FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Contribute\u003C\u002Fh3>\n\u003Cp>Fluent Support is an open source project. You can view the full sources (unminified JS) and  contribute to the project on GitHub: https:\u002F\u002Fgithub.com\u002FWPManageNinja\u002Ffluent-support\u003C\u002Fp>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to several external services for various functionalities.\u003C\u002Fp>\n\u003Ch4>Spam Protection Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Google reCAPTCHA\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity.\u003Cbr \u002F>\nIt sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled.\u003Cbr \u002F>\nThis service is provided by Google: \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>Migration Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Zendesk API (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers.\u003Cbr \u002F>\nData exchanged includes Zendesk API credentials, ticket data, user details, and attachments.\u003Cbr \u002F>\nThis service is provided by Zendesk: \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fcustomers-partners\u002Fterms-of-use\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fagreements-and-terms\u002Fprivacy-notice\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Help Scout API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments.\u003Cbr \u002F>\nData exchanged includes Help Scout API access token, conversation data, customer details, and attachments.\u003Cbr \u002F>\nThis service is provided by Help Scout: \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fterms-of-service\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Freshdesk API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments.\u003Cbr \u002F>\nData exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history.\u003Cbr \u002F>\nThis service is provided by Freshdesk: \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fterms\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>JSHelpdesk Integration (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin.\u003Cbr \u002F>\nData accessed includes local server files, ticket data, and customer information — all processed within your own server environment.\u003Cbr \u002F>\nNo external service connection is made for this integration.\u003C\u002Fp>\n\u003Ch4>Local Migration Tools\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Awesome Support and SupportCandy\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin includes migration tools for Awesome Support and SupportCandy plugins.\u003Cbr \u002F>\nThese tools access ticket and customer data directly from your WordPress database and perform all operations locally.\u003Cbr \u002F>\nNo external connections are established, and all processing occurs within your own server.\u003C\u002Fp>\n","Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.",10000,251222,90,62,"2026-03-06T13:22:00.000Z","5.6",[139,21,23,140,141],"customer-support-plugin","support-ticket","wordpress-support-ticket","https:\u002F\u002Ffluentsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffluent-support.2.0.6.zip",89,0,"2026-01-05 00:00:00",{"slug":148,"name":149,"version":150,"author":151,"author_profile":152,"description":153,"short_description":154,"active_installs":155,"downloaded":156,"rating":157,"num_ratings":158,"last_updated":159,"tested_up_to":160,"requires_at_least":161,"requires_php":162,"tags":163,"homepage":165,"download_link":166,"security_score":167,"vuln_count":28,"unpatched_count":145,"last_vuln_date":168,"fetched_at":31},"wp-ticket","Customer Support Ticket System & Helpdesk Plugin for WordPress","6.0.4","emarket-design","https:\u002F\u002Fprofiles.wordpress.org\u002Femarket-design\u002F","\u003Cblockquote>\n\u003Cp>\u003Cstrong>LIVE DEMO SITE\u003C\u002Fstrong>\u003Cbr \u002F>\n  \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n  Powerful | Easy to use | Beautiful\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.\u003C\u002Fp>\n\u003Cp>Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Introduction Video to get you started\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FGsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>RELATED PLUGINS YOU MAY LIKE\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fkcentercom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Knowledge Center Starter\u003C\u002Fa> Great knowledge base software for helping your customers and employees to find answers faster.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimcom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Starter\u003C\u002Fa> The best in class issue and project management solution for successful projects.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimpro.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Professional\u003C\u002Fa> Unleash Powerful Issue Management: Software Issue Manager Professional\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsiment.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Enterprise\u003C\u002Fa> Achieve Development Zen: Software Issue Manager Enterprise\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fespotlight-com.emdplugins.com\" rel=\"nofollow ugc\">Employee Spotlight Starter\u003C\u002Fa> Everything you need to display and manage staff profiles.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpeasycontactcom.emdplugins.com\" rel=\"nofollow ugc\">WP Easy Contact Starter\u003C\u002Fa> Complete contact management solution to start, develop and grow your customer relationships.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Frequestaquote.emdplugins.com\u002F\" rel=\"nofollow ugc\">Request a quote Starter\u003C\u002Fa> The Best Sales Quoting software for WordPress.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketpro.emdplugins.com\" rel=\"nofollow ugc\">WP Ticket Professional\u003C\u002Fa> Streamline Support Requests with WP Ticket Professional WordPress Plugin\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketent.emdplugins.com\u002F\" rel=\"nofollow ugc\">WP Ticket Enterprise\u003C\u002Fa> Enhance Service Excellence with WP Ticket Enterprise\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Enterprise grade Customer Service Software & Support Ticket System Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleashes-revenue-generation-with-customer-support-plans\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monetize Support with Support Plans\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unveils-individual-dashboards-for-superior-support\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Your Support Team\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combat Spam Effectively\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhanced Communication\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-consistent-interface-across-all-devices\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamless Support Anywhere, Anytime\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customize-your-ticket-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create a seamless support experience that enhances customer satisfaction\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customer-support-client-area\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Users: Elevate User Engagement with WP Ticket\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-role-based-helpdesk-access-control\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Role Based Helpdesk Access Control\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-shared-helpdesk-ticket-inbox\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-frontend-support-ticket-and-agent-profile-editing\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance overall system adoption and productivity.\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Secure helpdesk system by allowing you to control access rights\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Promote collaboration among staff\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-time-based-customer-support-automation\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamline support processes and reduce manual intervention\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-event-based-workflows-automate-customer-support-tasks\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Free up time for higher-priority tasks\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-organization-of-support-staff-across-multiple-departments\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effective organization of support staff into distinct departments.\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-get-more-work-out-of-your-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Agent Capabilities with Easy Customization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-leverage-the-power-of-out-of-the-box-customizations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Leverage the power of out-of-the-box customizations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Showcase Latest Support Requests\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Efficiency\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-categorization-for-enhanced-management\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effortless Ticket Organization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-enhance-customer-insights-with-custom-fields\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Integrate custom fields within WP Ticket\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleash-the-potential-of-custom-helpdesk-reports\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin\u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-arrange-actions-based-on-urgency-and-importance\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Arrange actions based on urgency and importance\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-efficient-consistent-helpdesk-conversations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamlined HelpDesk Support Operations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-stay-updated-instant-notifications-for-customers-and-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Stay Informed: Real-Time Notifications for Customers and Agents\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fexpedite-customer-support-with-quick-searches\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Expedite customer support with quick searches\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Feffortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Get a quick, real-time summary of the most important helpdesk metrics \u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-powerful-helpdesk-search-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Powerful helpdesk search forms\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Ftrack-agent-performance-through-integrated-dashboard-in-wp-ticket\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monitor Agent Performance via Integrated Dashboard in WP Ticket\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Save time and resources by eliminating manual data entry and updates\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-mailchimp-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamlessly integrate support processes with their email marketing strategy\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-microsoft-active-directory-ldap-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Automate updates and ensure consistent team data\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-smart-search-and-columns-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combine multiple criteria for targeted information retrieval\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-import-export-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Simplify migration from other customer support systems\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-easy-digital-downloads-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Connect customer orders and products with support tickets\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-woocommerce-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Wp Ticket Woocommerce Addon\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-canned-responses-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\"> Elevate overall efficiency with WP Ticket’s Canned Responses Addon\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-incoming-email-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Clutter-free and streamlined customer support experience\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>PLUGIN LINKS\u003C\u002Fstrong>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fdocs.emdplugins.com\u002Fwp-ticket-community\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Documentation\u003C\u002Fa>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>This plugin’s code was generated by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fquick-start\u002F\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> plugin and sell its designs by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fbecome-a-selldev-author\u002F\" rel=\"nofollow ugc\">becoming a SellDev author\u003C\u002Fa> \u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.",500,53030,86,27,"2025-09-04T19:17:00.000Z","6.8.5","4.5","",[20,21,164,140,24],"support-system","https:\u002F\u002Femdplugins.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwp-ticket.6.0.4.zip",91,"2025-09-26 00:00:00",{"slug":170,"name":171,"version":172,"author":173,"author_profile":174,"description":175,"short_description":176,"active_installs":145,"downloaded":177,"rating":13,"num_ratings":29,"last_updated":178,"tested_up_to":160,"requires_at_least":179,"requires_php":18,"tags":180,"homepage":162,"download_link":184,"security_score":13,"vuln_count":145,"unpatched_count":145,"last_vuln_date":38,"fetched_at":31},"nexlifydesk","NexlifyDesk","1.0.5","NexlifyLabs","https:\u002F\u002Fprofiles.wordpress.org\u002Fnexlifycreator\u002F","\u003Cp>NexlifyDesk transforms your WordPress site into a comprehensive customer support platform. Featuring advanced ticket management, intelligent duplicate detection, multi-channel email integration, and seamless WooCommerce connectivity, it delivers enterprise-level support capabilities while maintaining complete data control and security.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Documentation\u003C\u002Fstrong>: Check out the \u003Ca href=\"https:\u002F\u002Fnexlifylabs.com\u002Fnexlifydesk-documentation\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Full Documentation & Setup Guide\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>NexlifyDesk is a comprehensive, enterprise-grade helpdesk solution designed specifically for WordPress. Built with scalability, security, and efficiency at its core, it provides everything you need to deliver exceptional customer support while maintaining complete control over your data and workflows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Why Choose NexlifyDesk?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Transform your customer support with a professional ticketing system that grows with your business. Whether you’re a small business handling dozens of tickets or an enterprise managing thousands, NexlifyDesk provides the tools, automation, and insights you need to deliver outstanding customer experiences.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Core Capabilities:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Advanced Ticket Management\u003C\u002Fstrong> – Complete lifecycle management with intelligent routing and automation\u003Cbr \u002F>\n– \u003Cstrong>Multi-Channel Email Integration\u003C\u002Fstrong> – Convert emails to tickets with IMAP\u002FPOP3, AWS WorkMail, and Google Workspace support\u003Cbr \u002F>\n– \u003Cstrong>Intelligent Duplicate Detection\u003C\u002Fstrong> – AI-powered semantic analysis prevents ticket fragmentation\u003Cbr \u002F>\n– \u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Deep integration with order history and customer context\u003Cbr \u002F>\n– \u003Cstrong>Enterprise Security\u003C\u002Fstrong> – Built-in spam protection, rate limiting, and secure file handling\u003C\u002Fp>\n\u003Ch3>Key Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Frontend Customer Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Ticket Submission & Management\u003C\u002Fstrong> – Clean, user-friendly interface for ticket submission, history tracking, and progress monitoring\u003Cbr \u002F>\n– \u003Cstrong>Real-time Updates\u003C\u002Fstrong> – AJAX-powered interface with live status updates and instant reply notifications\u003Cbr \u002F>\n– \u003Cstrong>File Attachments\u003C\u002Fstrong> – Multiple file type support with configurable size limits and security validation\u003Cbr \u002F>\n– \u003Cstrong>Responsive Design\u003C\u002Fstrong> – Optimized experience across desktop, tablet, and mobile devices\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Advanced Admin Dashboard\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Centralized Ticket Management\u003C\u002Fstrong> – Comprehensive admin interface with filtering, search, and bulk operations\u003Cbr \u002F>\n– \u003Cstrong>Real-time Statistics\u003C\u002Fstrong> – Live dashboard with ticket counts, response times, and performance metrics\u003Cbr \u002F>\n– \u003Cstrong>Agent Assignment\u003C\u002Fstrong> – Intelligent auto-assignment with manual override and load balancing capabilities\u003Cbr \u002F>\n– \u003Cstrong>Status Management\u003C\u002Fstrong> – Five ticket statuses (Open, In Progress, Pending, Resolved, Closed) with automated workflows\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Agent Roles & Permissions System\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Custom Agent Positions\u003C\u002Fstrong> – Unlimited agent roles with granular permission control and capability management\u003Cbr \u002F>\n– \u003Cstrong>Performance Tracking\u003C\u002Fstrong> – Monitor response times, resolution rates, and workload distribution analytics\u003Cbr \u002F>\n– \u003Cstrong>Capability Management\u003C\u002Fstrong> – Fine-grained control over agent permissions (view tickets, assignments, categories, reports)\u003Cbr \u002F>\n– \u003Cstrong>Orphaned Ticket Management\u003C\u002Fstrong> – Automatic ticket reassignment when agents are deactivated or removed\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Professional Communication Tools\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Internal Notes\u003C\u002Fstrong> – Private agent-to-agent communication within tickets (invisible to customers)\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong> – Fully customizable templates with dynamic placeholders and conditional delivery\u003Cbr \u002F>\n– \u003Cstrong>Notification Control\u003C\u002Fstrong> – Granular settings for notification timing, recipients, and trigger conditions\u003Cbr \u002F>\n– \u003Cstrong>Professional Templates\u003C\u002Fstrong> – Pre-designed email templates for all ticket lifecycle events and SLA notifications\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Intelligent Automation\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Enhanced Duplicate Detection\u003C\u002Fstrong> – Advanced multi-layer algorithms with semantic text analysis and automatic merging\u003Cbr \u002F>\n– \u003Cstrong>Smart Auto-Assignment\u003C\u002Fstrong> – Intelligent ticket distribution based on agent availability and workload balancing\u003Cbr \u002F>\n– \u003Cstrong>SLA Monitoring\u003C\u002Fstrong> – Automated tracking and breach notifications to maintain service level agreements\u003Cbr \u002F>\n– \u003Cstrong>Auto-Closure\u003C\u002Fstrong> – Automatic ticket closure after 48 hours of inactivity with system notifications\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Piping & Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Multi-Provider Support\u003C\u002Fstrong> – Convert emails to tickets with Custom IMAP\u002FPOP3, AWS WorkMail, and Google Workspace\u002FGmail integration\u003Cbr \u002F>\n– \u003Cstrong>Flexible Email Management\u003C\u002Fstrong> – Configurable options to retain or delete emails after ticket creation\u003Cbr \u002F>\n– \u003Cstrong>Advanced Spam Protection\u003C\u002Fstrong> – Built-in filtering, blocking, and rate limiting to prevent abuse and maintain security\u003Cbr \u002F>\n– \u003Cstrong>Intelligent Email Processing\u003C\u002Fstrong> – Automatic sender detection, thread management, and duplicate prevention algorithms\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Enhanced Admin Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Real-time Ticket Management\u003C\u002Fstrong> – Live-updating interface with read\u002Funread status indicators and priority sorting\u003Cbr \u002F>\n– \u003Cstrong>Smart Prioritization\u003C\u002Fstrong> – Unread tickets automatically surface first for immediate attention\u003Cbr \u002F>\n– \u003Cstrong>Instant Notifications\u003C\u002Fstrong> – Real-time updates without page refresh for seamless workflow management\u003Cbr \u002F>\n– \u003Cstrong>Bulk Operations\u003C\u002Fstrong> – Enhanced bulk actions for efficient ticket management and workflow optimization\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Categories & Organization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Categories\u003C\u002Fstrong> – Organize tickets with custom categories, descriptions, and hierarchical structures\u003Cbr \u002F>\n– \u003Cstrong>Priority Management\u003C\u002Fstrong> – Four priority levels (Low, Medium, High, Urgent) with visual indicators and automated workflows\u003Cbr \u002F>\n– \u003Cstrong>Advanced Search & Filtering\u003C\u002Fstrong> – Comprehensive search across all fields with multiple filter combinations\u003Cbr \u002F>\n– \u003Cstrong>Bulk Operations\u003C\u002Fstrong> – Manage multiple tickets simultaneously for improved efficiency\u003C\u002Fp>\n\u003Cp>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Order History Access\u003C\u002Fstrong> – Built-in order lookup functionality for WooCommerce stores with comprehensive order details\u003Cbr \u002F>\n– \u003Cstrong>Customer Context\u003C\u002Fstrong> – Direct access to order information from within tickets for enhanced customer support\u003Cbr \u002F>\n– \u003Cstrong>Order-based Duplicate Detection\u003C\u002Fstrong> – Intelligent linking of tickets to existing order conversations for context preservation\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Reporting & Analytics\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Performance Metrics\u003C\u002Fstrong> – Comprehensive reports on ticket volume, response times, and agent performance analytics\u003Cbr \u002F>\n– \u003Cstrong>Visual Analytics\u003C\u002Fstrong> – Interactive charts for ticket trends, priority distribution, and monthly statistical analysis\u003Cbr \u002F>\n– \u003Cstrong>Activity Monitoring\u003C\u002Fstrong> – Real-time feed of all support activities across your team for operational transparency\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Developer & Advanced Features\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Template Override System\u003C\u002Fstrong> – Customize frontend templates by copying to your theme for complete design control\u003Cbr \u002F>\n– \u003Cstrong>Shortcode System\u003C\u002Fstrong> – Flexible shortcodes like \u003Ccode>[nexlifydesk_ticket_form]\u003C\u002Fcode> and \u003Ccode>[nexlifydesk_ticket_list]\u003C\u002Fcode> with customizable attributes\u003Cbr \u002F>\n– \u003Cstrong>Data Management\u003C\u002Fstrong> – Configurable retention policies with optional purge functionality for compliance requirements\u003Cbr \u002F>\n– \u003Cstrong>Rate Limiting\u003C\u002Fstrong> – Built-in protection against spam and abuse with configurable thresholds\u003Cbr \u002F>\n– \u003Cstrong>Caching System\u003C\u002Fstrong> – Optimized performance with intelligent cache management for enhanced responsiveness\u003C\u002Fp>\n\u003Ch3>Duplicate Ticket Detection\u003C\u002Fh3>\n\u003Cp>NexlifyDesk features an advanced three-layer duplicate detection system designed to maintain organized support queues and prevent ticket fragmentation:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Detection Layers:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Exact Subject Matching\u003C\u002Fstrong> – Identifies identical subjects from the same user within the last 30 days and automatically adds new messages as replies to existing tickets\u003Cbr \u002F>\n– \u003Cstrong>Order Number Pattern Recognition\u003C\u002Fstrong> – Recognizes order\u002Finvoice number patterns (such as “Order #12345” or “#ABC123”) and intelligently links related communications to unified conversation threads\u003Cbr \u002F>\n– \u003Cstrong>Semantic Content Analysis\u003C\u002Fstrong> – Employs advanced cosine similarity algorithms to compare keywords between new and recent tickets from the same user, with configurable 80% similarity threshold and intelligent stopword filtering\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Experience\u003C\u002Fstrong>\u003Cbr \u002F>\nWhen duplicate tickets are detected, users receive clear notifications that their message has been added to an existing conversation, maintaining contextual continuity and communication history.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Administrative Control\u003C\u002Fstrong>\u003Cbr \u002F>\n– Enable or disable duplicate detection in NexlifyDesk > Settings\u003Cbr \u002F>\n– Adjust sensitivity thresholds to match your workflow requirements\u003Cbr \u002F>\n– Monitor duplicate detection statistics and effectiveness in the reports dashboard\u003Cbr \u002F>\n– Configure semantic analysis parameters for optimal accuracy\u003C\u002Fp>\n\u003Ch3>Usage\u003C\u002Fh3>\n\u003Ch3>Shortcode Reference\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Ccode>[nexlifydesk_ticket_form]\u003C\u002Fcode>\u003C\u002Fstrong> – Display the ticket submission form\u003Cbr \u002F>\n– \u003Ccode>show_title=\"no\"\u003C\u002Fcode> – Hide the page title\u003Cbr \u002F>\n– \u003Ccode>category=\"5\"\u003C\u002Fcode> – Pre-select a specific category by ID\u003Cbr \u002F>\n– \u003Ccode>priority=\"high\"\u003C\u002Fcode> – Set default priority level (low, medium, high, urgent)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ccode>[nexlifydesk_ticket_list]\u003C\u002Fcode>\u003C\u002Fstrong> – Display ticket history and management\u003Cbr \u002F>\n– \u003Ccode>show_title=\"no\"\u003C\u002Fcode> – Hide the page title\u003Cbr \u002F>\n– \u003Ccode>status=\"open\"\u003C\u002Fcode> – Filter tickets by status (open, in-progress, pending, resolved, closed)\u003Cbr \u002F>\n– \u003Ccode>limit=\"10\"\u003C\u002Fcode> – Limit the number of tickets displayed per page\u003C\u002Fp>\n\u003Ch3>Administrative Menu Structure\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>NexlifyDesk\u003C\u002Fstrong> (Main Menu)\u003Cbr \u002F>\n– \u003Cstrong>All Tickets\u003C\u002Fstrong> – Comprehensive ticket management with advanced filtering and bulk operations\u003Cbr \u002F>\n– \u003Cstrong>Categories\u003C\u002Fstrong> – Create and manage custom ticket categories and hierarchies\u003Cbr \u002F>\n– \u003Cstrong>Settings\u003C\u002Fstrong> – Complete configuration panel for all plugin features and integrations\u003Cbr \u002F>\n– \u003Cstrong>Reports\u003C\u002Fstrong> – Analytics dashboard with charts, metrics, and performance insights\u003Cbr \u002F>\n– \u003Cstrong>Agent Positions\u003C\u002Fstrong> – Role and capability management for team members\u003Cbr \u002F>\n– \u003Cstrong>Order History\u003C\u002Fstrong> – WooCommerce order lookup and integration features\u003Cbr \u002F>\n– \u003Cstrong>Email Templates\u003C\u002Fstrong> – Customize all notification templates with dynamic content\u003Cbr \u002F>\n– \u003Cstrong>Support\u003C\u002Fstrong> – Direct access to plugin support and documentation resources\u003C\u002Fp>\n\u003Ch3>Ticket Status Workflow\u003C\u002Fh3>\n\u003Cp>Five distinct statuses provide complete ticket lifecycle management:\u003Cbr \u002F>\n– \u003Cstrong>Open\u003C\u002Fstrong> – Newly submitted tickets awaiting initial agent response\u003Cbr \u002F>\n– \u003Cstrong>In Progress\u003C\u002Fstrong> – Tickets actively being worked on by assigned agents\u003Cbr \u002F>\n– \u003Cstrong>Pending\u003C\u002Fstrong> – Tickets waiting for customer response or additional information\u003Cbr \u002F>\n– \u003Cstrong>Resolved\u003C\u002Fstrong> – Tickets marked as solved, awaiting customer confirmation\u003Cbr \u002F>\n– \u003Cstrong>Closed\u003C\u002Fstrong> – Completed tickets (closed manually or automatically after 48 hours)\u003C\u002Fp>\n\u003Ch3>Agent Capability System\u003C\u002Fh3>\n\u003Cp>Custom agent roles support granular permission control:\u003Cbr \u002F>\n– \u003Cstrong>View All Tickets\u003C\u002Fstrong> – Organization-wide ticket access across all agents and departments\u003Cbr \u002F>\n– \u003Cstrong>Assign Tickets\u003C\u002Fstrong> – Ability to delegate tickets to other agents or departments\u003Cbr \u002F>\n– \u003Cstrong>Manage Categories\u003C\u002Fstrong> – Create, edit, and organize ticket categories and hierarchies\u003Cbr \u002F>\n– \u003Cstrong>View Reports\u003C\u002Fstrong> – Access to analytics, performance metrics, and statistical dashboards\u003C\u002Fp>\n\u003Ch3>Customization\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Settings Panel Configuration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong> – Control delivery timing, recipients, and notification triggers\u003Cbr \u002F>\n– \u003Cstrong>Default Values\u003C\u002Fstrong> – Configure default priority levels, categories, and agent assignments\u003Cbr \u002F>\n– \u003Cstrong>File Upload Controls\u003C\u002Fstrong> – Manage allowed file types, size limits, and security validation\u003Cbr \u002F>\n– \u003Cstrong>SLA Management\u003C\u002Fstrong> – Set response time targets, breach notifications, and escalation rules\u003Cbr \u002F>\n– \u003Cstrong>Automation Rules\u003C\u002Fstrong> – Configure auto-assignment, duplicate detection, and closure policies\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Template Customization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Dynamic Placeholders\u003C\u002Fstrong> – Use variables like \u003Ccode>{ticket_id}\u003C\u002Fcode>, \u003Ccode>{user_name}\u003C\u002Fcode>, \u003Ccode>{subject}\u003C\u002Fcode>, \u003Ccode>{ticket_content}\u003C\u002Fcode> for personalized communications\u003Cbr \u002F>\n– \u003Cstrong>HTML Support\u003C\u002Fstrong> – Rich text formatting with live preview functionality\u003Cbr \u002F>\n– \u003Cstrong>Multiple Templates\u003C\u002Fstrong> – Separate customization for each notification type and event\u003Cbr \u002F>\n– \u003Cstrong>Multi-language Ready\u003C\u002Fstrong> – Support for internationalization and localization\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Visual Customization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>CSS Override\u003C\u002Fstrong> – Add custom styles through your theme’s stylesheet\u003Cbr \u002F>\n– \u003Cstrong>Template System\u003C\u002Fstrong> – Override plugin templates for complete structural control\u003Cbr \u002F>\n– \u003Cstrong>Responsive Design\u003C\u002Fstrong> – Mobile-first approach with tablet and desktop optimization\u003Cbr \u002F>\n– \u003Cstrong>Color Schemes\u003C\u002Fstrong> – Customize visual elements to match your brand identity\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Advanced Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>WooCommerce Support\u003C\u002Fstrong> – Deep integration with order management and customer history\u003Cbr \u002F>\n– \u003Cstrong>Multisite Compatibility\u003C\u002Fstrong> – Full support for WordPress multisite networks\u003Cbr \u002F>\n– \u003Cstrong>Developer Hooks\u003C\u002Fstrong> – Extensive action and filter hooks for custom functionality\u003Cbr \u002F>\n– \u003Cstrong>REST API Ready\u003C\u002Fstrong> – Prepared for future API integrations and third-party connections\u003C\u002Fp>\n\u003Ch3>Performance & Security\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Optimized Performance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Smart Caching\u003C\u002Fstrong> – Intelligent cache management for database queries and duplicate detection\u003Cbr \u002F>\n– \u003Cstrong>AJAX Interface\u003C\u002Fstrong> – Seamless user experience with real-time updates and no page reloads\u003Cbr \u002F>\n– \u003Cstrong>Optimized Database\u003C\u002Fstrong> – Efficient query structure and indexing for large ticket volumes\u003Cbr \u002F>\n– \u003Cstrong>Background Processing\u003C\u002Fstrong> – Email handling and notifications processed asynchronously\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security Features\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Nonce Verification\u003C\u002Fstrong> – WordPress security tokens for all form submissions and AJAX requests\u003Cbr \u002F>\n– \u003Cstrong>Data Sanitization\u003C\u002Fstrong> – Comprehensive input validation and output escaping\u003Cbr \u002F>\n– \u003Cstrong>File Upload Security\u003C\u002Fstrong> – MIME type validation, file extension verification, and size limits\u003Cbr \u002F>\n– \u003Cstrong>Rate Limiting\u003C\u002Fstrong> – Built-in protection against spam, abuse, and automated attacks\u003Cbr \u002F>\n– \u003Cstrong>Capability-based Access\u003C\u002Fstrong> – Role-based permissions with granular access control\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Management\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Configurable Retention\u003C\u002Fstrong> – Flexible data retention policies for compliance requirements\u003Cbr \u002F>\n– \u003Cstrong>Optional Purging\u003C\u002Fstrong> – Safe data removal options with confirmation safeguards\u003Cbr \u002F>\n– \u003Cstrong>Database Tools\u003C\u002Fstrong> – Maintenance utilities for optimization and cleanup\u003Cbr \u002F>\n– \u003Cstrong>Full Export Options\u003C\u002Fstrong> – Complete data portability for migrations and backups\u003C\u002Fp>\n\u003Ch3>Support & Documentation\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Getting Help and Support\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Email Support\u003C\u002Fstrong>: support@nexlifylabs.com for technical assistance and general inquiries\u003Cbr \u002F>\n– \u003Cstrong>Official Website\u003C\u002Fstrong>: https:\u002F\u002Fnexlifylabs.com for documentation, tutorials, and updates\u003Cbr \u002F>\n– \u003Cstrong>Comprehensive Documentation\u003C\u002Fstrong>: Complete setup guides and feature documentation available on our website\u003Cbr \u002F>\n– \u003Cstrong>Community Support\u003C\u002Fstrong>: WordPress.org plugin forums for community assistance and discussions\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Support Services\u003C\u002Fstrong>\u003Cbr \u002F>\nUpgrade to premium support for priority assistance, advanced features, and dedicated technical support with faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Feature Requests and Feedback\u003C\u002Fstrong>\u003Cbr \u002F>\nWe value your input! Send feature suggestions and feedback through our support channels to help shape future development.\u003C\u002Fp>\n\u003Ch3>Privacy & Data Protection\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Data Storage and Security\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Local Storage\u003C\u002Fstrong>: All ticket data is stored in your WordPress database with no external servers\u003Cbr \u002F>\n– \u003Cstrong>Complete Control\u003C\u002Fstrong>: Maintain full control over your support data and customer information\u003Cbr \u002F>\n– \u003Cstrong>No Third-party Dependencies\u003C\u002Fstrong>: Core functionality operates independently without external service requirements\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Handling and Privacy\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Your Mail System\u003C\u002Fstrong>: Uses your existing email infrastructure and SMTP settings\u003Cbr \u002F>\n– \u003Cstrong>No External Services\u003C\u002Fstrong>: Email processing occurs on your server without third-party involvement\u003Cbr \u002F>\n– \u003Cstrong>Privacy Compliant\u003C\u002Fstrong>: Designed to meet GDPR, CCPA, and other privacy regulation requirements\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Portability and Export\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Complete Export\u003C\u002Fstrong>: Export all ticket data, attachments, and configurations in standard formats\u003Cbr \u002F>\n– \u003Cstrong>WordPress Compatibility\u003C\u002Fstrong>: Data exports use WordPress-standard formats for easy migration\u003Cbr \u002F>\n– \u003Cstrong>GDPR Ready\u003C\u002Fstrong>: Built-in tools for data export, modification, and deletion to support privacy rights\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security Measures and Compliance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Data Encryption\u003C\u002Fstrong>: Sensitive data encryption for secure storage and transmission\u003Cbr \u002F>\n– \u003Cstrong>Regular Security Audits\u003C\u002Fstrong>: Ongoing security reviews and updates for vulnerability protection\u003Cbr \u002F>\n– \u003Cstrong>Best Practices\u003C\u002Fstrong>: Implementation follows WordPress security best practices and guidelines\u003C\u002Fp>\n\u003Cp>For complete privacy policy details, visit: \u003Ca href=\"https:\u002F\u002Fnexlifylabs.com\u002Fprivacy-policy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Uninstall Process\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Data Retention (Default Behavior)\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Safe Preservation\u003C\u002Fstrong>: All plugin data (tickets, attachments, categories, settings) is preserved during uninstallation\u003Cbr \u002F>\n– \u003Cstrong>Data Safety\u003C\u002Fstrong>: Your support history and customer data remain intact for future plugin reinstallation\u003Cbr \u002F>\n– \u003Cstrong>WordPress Standard\u003C\u002Fstrong>: Follows WordPress plugin standards for data preservation\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Complete Data Removal (Optional)\u003C\u002Fstrong>\u003Cbr \u002F>\n1. Navigate to NexlifyDesk > Settings before uninstalling\u003Cbr \u002F>\n2. Uncheck “Preserve all tickets and plugin data during uninstallation”\u003Cbr \u002F>\n3. Save settings and proceed with plugin uninstallation\u003Cbr \u002F>\n4. All plugin data will be permanently removed from your database\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Important Warning\u003C\u002Fstrong>: Complete data removal is irreversible. Always create a full backup before enabling data removal or uninstalling the plugin. This ensures you can restore your support data if needed.\u003C\u002Fp>\n","Enterprise-grade WordPress helpdesk solution with intelligent ticket management, email piping, agent workflows, and WooCommerce integration.",512,"2025-07-25T12:22:00.000Z","6.2",[181,20,21,182,183],"customer-service","support","support-ticket-system","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fnexlifydesk.1.0.5.zip",{"slug":186,"name":187,"version":188,"author":189,"author_profile":190,"description":191,"short_description":192,"active_installs":145,"downloaded":193,"rating":145,"num_ratings":145,"last_updated":194,"tested_up_to":16,"requires_at_least":195,"requires_php":18,"tags":196,"homepage":162,"download_link":198,"security_score":13,"vuln_count":145,"unpatched_count":145,"last_vuln_date":38,"fetched_at":31},"tickzo-support-ticket-system","Tickzo – Support Ticket System","1.4.3","Thorsten Glander","https:\u002F\u002Fprofiles.wordpress.org\u002Fnothingface\u002F","\u003Cp>Tickzo is a comprehensive support ticket system that helps you manage customer inquiries efficiently. Perfect for businesses, online stores, and service providers who want to provide excellent customer support directly from their WordPress site.\u003C\u002Fp>\n\u003Ch4>Key Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Tickets\u003C\u002Fstrong> – Create and manage unlimited support tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Unlimited Categories\u003C\u002Fstrong> – Organize tickets with custom categories\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Priority Levels\u003C\u002Fstrong> – Set ticket priorities (Low, Normal, High)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Status Management\u003C\u002Fstrong> – Track tickets with Open, Pending, and Closed statuses\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Notifications\u003C\u002Fstrong> – Automatic email alerts for new tickets and replies\u003C\u002Fli>\n\u003Cli>\u003Cstrong>User-Friendly Frontend\u003C\u002Fstrong> – Beautiful ticket submission forms for your customers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Admin Dashboard\u003C\u002Fstrong> – Comprehensive admin interface with statistics\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multilingual Ready\u003C\u002Fstrong> – Full translation support (i18n)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Shortcodes\u003C\u002Fstrong> – Easy integration with \u003Ccode>[tickzo_form]\u003C\u002Fcode> and \u003Ccode>[tickzo_tickets]\u003C\u002Fcode>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Responsive Design\u003C\u002Fstrong> – Works perfectly on mobile, tablet, and desktop\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>How It Works\u003C\u002Fh4>\n\u003Col>\n\u003Cli>Install and activate the plugin\u003C\u002Fli>\n\u003Cli>Add the \u003Ccode>[tickzo_form]\u003C\u002Fcode> shortcode to any page for ticket submission\u003C\u002Fli>\n\u003Cli>Add the \u003Ccode>[tickzo_tickets]\u003C\u002Fcode> shortcode to display user tickets\u003C\u002Fli>\n\u003Cli>Manage all tickets from the WordPress admin dashboard\u003C\u002Fli>\n\u003Cli>Respond to customer inquiries with ease\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch4>Perfect For\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Small businesses\u003C\u002Fli>\n\u003Cli>E-commerce stores (WooCommerce, etc.)\u003C\u002Fli>\n\u003Cli>Service providers\u003C\u002Fli>\n\u003Cli>Educational institutions\u003C\u002Fli>\n\u003Cli>Membership sites\u003C\u002Fli>\n\u003Cli>Any website that needs customer support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Pro Version Available\u003C\u002Fh4>\n\u003Cp>Upgrade to Tickzo Pro for advanced features:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Agent Management\u003C\u002Fstrong> – Multiple support agents with role-based access\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Reporting\u003C\u002Fstrong> – Detailed analytics and performance reports\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Status & Priorities\u003C\u002Fstrong> – Create your own workflow\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Template Editor\u003C\u002Fstrong> – Customize notification emails\u003C\u002Fli>\n\u003Cli>\u003Cstrong>SLA Management\u003C\u002Fstrong> – Set and track service level agreements\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket Automation\u003C\u002Fstrong> – Auto-assignment and workflows\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Priority Support\u003C\u002Fstrong> – Get help when you need it\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fpress-suite.com\u002Ftickzo-pro\" rel=\"nofollow ugc\">Learn more about Tickzo Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>Documentation & Support\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fpress-suite.com\u002FTickzo\u002FDocs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fpress-suite.com\u002Fsupport\" rel=\"nofollow ugc\">Support Forum\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fpress-suite.com\u002Fsupport\" rel=\"nofollow ugc\">Feature Requests\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Privacy Policy\u003C\u002Fh3>\n\u003Cp>Tickzo stores ticket data in your WordPress database. The plugin does not:\u003Cbr \u002F>\n* Send data to external services\u003Cbr \u002F>\n* Track users without consent\u003Cbr \u002F>\n* Store unnecessary personal information\u003Cbr \u002F>\n* Share data with third parties\u003C\u002Fp>\n\u003Cp>All data remains on your server and under your control.\u003C\u002Fp>\n\u003Ch3>Credits\u003C\u002Fh3>\n\u003Cp>Developed by \u003Ca href=\"http:\u002F\u002Fpress-suite.com\u002F\" rel=\"nofollow ugc\">Thorsten Glander\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>For support questions, please use the \u003Ca href=\"http:\u002F\u002Fpress-suite.com\u002Fsupport\" rel=\"nofollow ugc\">Press Suite Support\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>For Pro version support, please visit \u003Ca href=\"http:\u002F\u002Fpress-suite.com\u002Fsupport\" rel=\"nofollow ugc\">Press Suite Support\u003C\u002Fa>.\u003C\u002Fp>\n","A professional support ticket system for WordPress with email notifications and multilingual support.",275,"2026-01-09T11:22:00.000Z","5.0",[20,21,182,24,197],"tickets","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ftickzo-support-ticket-system.1.4.2.zip",{"slug":200,"name":201,"version":202,"author":203,"author_profile":204,"description":205,"short_description":206,"active_installs":132,"downloaded":207,"rating":208,"num_ratings":209,"last_updated":210,"tested_up_to":16,"requires_at_least":137,"requires_php":18,"tags":211,"homepage":214,"download_link":215,"security_score":216,"vuln_count":217,"unpatched_count":145,"last_vuln_date":218,"fetched_at":31},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.5","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. 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