[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fqmVR-CGuugoRjrzKcC7SPVSrNyHyEXSqoQhYxwKOx8Q":3,"$fbvELbfpGhZaO7MjnYL7TMNTQv6rX9YKGDOlU4OqC188":131,"$fI5GXm3WV8E8OqblrNaQ3PV0JEF8MuaO2sU0TkITzOTE":136},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":11,"num_ratings":11,"last_updated":13,"tested_up_to":14,"requires_at_least":15,"requires_php":16,"tags":17,"homepage":23,"download_link":24,"security_score":25,"vuln_count":11,"unpatched_count":11,"last_vuln_date":26,"fetched_at":27,"discovery_status":28,"vulnerabilities":29,"developer":30,"crawl_stats":26,"alternatives":35,"analysis":26,"fingerprints":26},"lucrativeit-support-ticket-plus","Lucrativeit Support Ticket Plus","1.2.1","lucrativeit","https:\u002F\u002Fprofiles.wordpress.org\u002Flucrativeit\u002F","\u003Cp>LucrativeIt Support Ticket Plus is a production-ready WordPress plugin for managing customer support requests from creation through resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Explore the demo:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticket.lucrativeit.com\u002Flucrativeit-support-ticket-plus\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fdocs.lucrativeit.com\u002Fsupport-ticket-plus\u002F\" rel=\"nofollow ugc\">Online Documentation\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Flucrativeit.com\u002Fwordpress-plugins\u002Fwordpress-support-ticket-system-pro\u002F\" rel=\"nofollow ugc\">Buy Support Ticket Pro\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited support tickets\u003C\u002Fli>\n\u003Cli>Unlimited support agents\u003C\u002Fli>\n\u003Cli>Guests can create support tickets and track updates securely using a magic link (no account required)\u003C\u002Fli>\n\u003Cli>CAPTCHA protection to prevent spam and bot submissions for guest tickets\u003C\u002Fli>\n\u003Cli>Auto-generated ticket numbers with SLA tracking\u003C\u002Fli>\n\u003Cli>Multiple status states and four priority levels\u003C\u002Fli>\n\u003Cli>Department-based auto-assignment with round-robin load balancing\u003C\u002Fli>\n\u003Cli>Public replies and internal notes\u003C\u002Fli>\n\u003Cli>Email Notification After a new reply to the client \u003C\u002Fli>\n\u003Cli>Secure file attachments\u003C\u002Fli>\n\u003Cli>In-app notifications\u003C\u002Fli>\n\u003Cli>Permission management built on your existing WordPress roles (no extra roles created)\u003C\u002Fli>\n\u003Cli>User and department management\u003C\u002Fli>\n\u003Cli>SMTP email configuration\u003C\u002Fli>\n\u003Cli>Customizable email notification templates\u003C\u002Fli>\n\u003Cli>Public knowledge base\u003C\u002Fli>\n\u003Cli>Guest ticket submit (name + email, no login required)\u003C\u002Fli>\n\u003Cli>Signed magic links in customer emails to open and reply on a ticket without logging in\u003C\u002Fli>\n\u003Cli>Reports dashboard\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Upgrade to Pro\u003C\u002Fh3>\n\u003Cp>Take your Support to the next level with Lucrativeit Support Ticket Plus Pro.\u003C\u002Fp>\n\u003Cp>✓ Email-to-ticket webhook\u003Cbr \u002F>\n✓ Gmail inbound polling\u003Cbr \u002F>\n✓ AI reply suggestions\u003Cbr \u002F>\n✓ Google login\u003Cbr \u002F>\n✓ Email notification branding\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Author:\u003C\u002Fstrong> LucrativeIt.com (zahiislink@gmail.com)\u003C\u002Fp>\n\u003Ch3>Third-Party Services\u003C\u002Fh3>\n\u003Cp>This plugin optionally integrates with the following external services. These services are only contacted when you explicitly enable the relevant feature in Settings.\u003C\u002Fp>\n\u003Ch4>Cloudflare Turnstile (optional)\u003C\u002Fh4>\n\u003Cp>When \u003Cstrong>Enable Turnstile for Guest Tickets\u003C\u002Fstrong> is set to Yes, the plugin:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Loads the Turnstile client-side script from Cloudflare’s CDN on the guest create-ticket page:\u003Cbr \u002F>\n  https:\u002F\u002Fchallenges.cloudflare.com\u002Fturnstile\u002Fv0\u002Fapi.js\u003C\u002Fli>\n\u003Cli>Sends the visitor’s Turnstile response token and (optionally) their IP address to Cloudflare’s verification endpoint:\u003Cbr \u002F>\n  https:\u002F\u002Fchallenges.cloudflare.com\u002Fturnstile\u002Fv0\u002Fsiteverify\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>This means visitor data (browser fingerprint for the widget, and the IP address used for server-side verification) is transmitted to Cloudflare. No data is sent when Turnstile is disabled (the default).\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Service provider:\u003C\u002Fstrong> Cloudflare, Inc.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Privacy Policy:\u003C\u002Fstrong> https:\u002F\u002Fwww.cloudflare.com\u002Fprivacypolicy\u002F\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Terms of Service:\u003C\u002Fstrong> https:\u002F\u002Fwww.cloudflare.com\u002Fwebsite-terms\u002F\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>You are responsible for disclosing this data processing to your site visitors in your own privacy policy when Turnstile is enabled.\u003C\u002Fp>\n","Help desk and ticket management for WordPress, with departments, SLA tracking, a knowledge base, and built-in SMTP.",0,226,"2026-07-17T09:30:00.000Z","7.0.2","6.2","8.2",[18,19,20,21,22],"customer-support","helpdesk","knowledge-base","support","tickets","https:\u002F\u002Fwpticket.lucrativeit.com\u002Flucrativeit-support-ticket-plus\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Flucrativeit-support-ticket-plus.1.2.1.zip",100,null,"2026-07-22T17:31:50.256Z","no_bundle",[],{"slug":7,"display_name":7,"profile_url":8,"plugin_count":31,"total_installs":11,"avg_security_score":25,"avg_patch_time_days":32,"trust_score":33,"computed_at":34},1,30,94,"2026-08-29T04:06:06.639Z",[36,59,82,96,118],{"slug":37,"name":38,"version":39,"author":40,"author_profile":41,"description":42,"short_description":43,"active_installs":44,"downloaded":45,"rating":46,"num_ratings":47,"last_updated":48,"tested_up_to":14,"requires_at_least":49,"requires_php":50,"tags":51,"homepage":54,"download_link":55,"security_score":56,"vuln_count":57,"unpatched_count":11,"last_vuln_date":58,"fetched_at":27},"support-genix-lite","Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System","1.4.49","DevItems","https:\u002F\u002Fprofiles.wordpress.org\u002Fdevitemsllc\u002F","\u003Ch4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\u002F7 Chatbot, Smart Automation, and Reports\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Support Genix\u003C\u002Fstrong> is a powerful, \u003Cstrong>AI-powered helpdesk plugin\u003C\u002Fstrong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with \u003Cstrong>AI-powered reply generation\u003C\u002Fstrong>, \u003Cstrong>create knowledge base docs with AI\u003C\u002Fstrong> and enhance customer satisfaction with \u003Cstrong>24\u002F7 automated chatbot support\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With \u003Cstrong>unlimited tickets, agents, and customers\u003C\u002Fstrong>, plus advanced \u003Cstrong>AI features\u003C\u002Fstrong>, custom fields, and automated notifications, you’ll never miss an important issue again.\u003C\u002Fp>\n\u003Cp>🔥 \u003Cstrong>Limited-Time Offer — Agency Lifetime: $199\u003C\u002Fstrong> (was $699) · \u003Cstrong>Save 71%\u003C\u002Fstrong> · 100 sites, yours forever. 👉 \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=sg-lifetime-offer\" rel=\"nofollow ugc\">See the Offer\u003C\u002Fa>\u003C\u002Fstrong> — ends July 28, 2026.\u003C\u002Fp>\n\u003Ch3>👇 Helpful Links to Get Started\u003C\u002Fh3>\n\u003Cp>🔎 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore\" rel=\"nofollow ugc\">Learn More\u003C\u002Fa> | 📄 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fdocs\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> | 📍 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Froadmaps\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps\" rel=\"nofollow ugc\">Roadmaps\u003C\u002Fa> | 🚀 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Explore Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🚀 Everything You Need for Smarter Customer Support\u003C\u002Fh3>\n\u003Cp>Support Genix is a \u003Cstrong>great alternative\u003C\u002Fstrong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering \u003Cstrong>enterprise-level features\u003C\u002Fstrong> at a fraction of the cost, with \u003Cstrong>no per-agent pricing\u003C\u002Fstrong> and \u003Cstrong>lifetime plans available\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Perfect for \u003Cstrong>e-commerce stores\u003C\u002Fstrong>, \u003Cstrong>digital product sellers\u003C\u002Fstrong>, \u003Cstrong>agencies\u003C\u002Fstrong>, \u003Cstrong>SaaS companies\u003C\u002Fstrong>, \u003Cstrong>educational platforms\u003C\u002Fstrong>, \u003Cstrong>membership sites\u003C\u002Fstrong> etc.\u003C\u002Fp>\n\u003Ch3>🤖 AI-Powered Features (New!)\u003C\u002Fh3>\n\u003Cp>Transform your support workflow with cutting-edge artificial intelligence:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FU_I59cup2-Y?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Help Me Write\u003C\u002Fstrong> – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot\u003C\u002Fstrong> – Provide instant answers 24\u002F7 from your knowledge base, reducing ticket volume by 40%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Writing Assistant\u003C\u002Fstrong> – Create comprehensive help documentation 10x faster using OpenAI and Claude.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>See AI Features in Action:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FEm9kxCRM0d0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Watch how the AI Chatbot answers customer questions 24\u002F7 using your knowledge base.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FJOYALNjfxQ4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Learn how to create professional help articles in minutes with AI Writing Assistant.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8Yj1iLg9kVk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>⚡ Core Features That Scale With You\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Everything\u003C\u002Fstrong> – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Management\u003C\u002Fstrong> – Build a self-service help center that empowers customers to find answers instantly.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations\u003C\u002Fstrong> – Connect with WooCommerce and Envato to enhance your support workflow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email to Ticket Conversion (Pro)\u003C\u002Fstrong> – Automatically convert incoming emails into organized support tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations (Pro)\u003C\u002Fstrong> – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Documentation Suggestions (Pro)\u003C\u002Fstrong> – Automatically suggest relevant help articles while customers create tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Track user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Complete Customization\u003C\u002Fstrong> – Custom fields, ticket categories, role-based permissions, and branding options.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>📊 Powerful Analytics & Reporting\u003C\u002Fh3>\n\u003Cp>Track every metric that matters with comprehensive analytics dashboards:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FfBsoonYiha0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Monitor user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality.\u003C\u002Fp>\n\u003Ch3>▶️ Video Tutorial\u003C\u002Fh3>\n\u003Cp>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO_qX3Bi5YN4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>❤️ Free Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Help Me Write (AI Reply Assistant) (New)\u003C\u002Fli>\n\u003Cli>AI-Powered Chatbot (New)\u003C\u002Fli>\n\u003Cli>AI Chatbot Analytics & Tracking (New)\u003C\u002Fli>\n\u003Cli>AI Writing Assistant for Knowledge Base (New)\u003C\u002Fli>\n\u003Cli>Chatbot-Only Documentation Mode (New)\u003C\u002Fli>\n\u003Cli>Smarter Knowledge Base Analytics (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Ticket Categories\u003C\u002Fli>\n\u003Cli>Ticket Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Priority System\u003C\u002Fli>\n\u003Cli>Ticket Status\u003C\u002Fli>\n\u003Cli>Ticket Transfer\u003C\u002Fli>\n\u003Cli>Support Tickets Report\u003C\u002Fli>\n\u003Cli>Undo Feature for Agents\u003C\u002Fli>\n\u003Cli>Category Order Management\u003C\u002Fli>\n\u003Cli>Automatic Agent Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Knowledge Base Management (New)\u003C\u002Fli>\n\u003Cli>Knowledge Base Layout & Style Customization (New)\u003C\u002Fli>\n\u003Cli>Full Site Editing (FSE) Support\u003C\u002Fli>\n\u003Cli>BetterDocs Migration Tool\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Team & User Roles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Customers\u003C\u002Fli>\n\u003Cli>Agent Roles & Permissions\u003C\u002Fli>\n\u003Cli>Multiple Role Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communication & Workflow\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Saved Replies\u003C\u002Fli>\n\u003Cli>Filters & Sorting\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations & Compatibility\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration\u003C\u002Fli>\n\u003Cli>Envato Marketplace Integration\u003C\u002Fli>\n\u003Cli>Fluent Support Migration Tool\u003C\u002Fli>\n\u003Cli>Multisite Support\u003C\u002Fli>\n\u003Cli>WPML Compatibility\u003C\u002Fli>\n\u003Cli>Multilingual Support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Setup & Design\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Setup Wizard\u003C\u002Fli>\n\u003Cli>Fully Responsive Design\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔥 Pro Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ticket Creation via Chatbot (New)\u003C\u002Fli>\n\u003Cli>Smart Documentation Suggestions (New)\u003C\u002Fli>\n\u003Cli>Auto Close Inactive Tickets\u003C\u002Fli>\n\u003Cli>Auto-Trash & Auto-Delete Tickets\u003C\u002Fli>\n\u003Cli>Conditional Logic for Custom Fields (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email to Ticket Conversion\u003C\u002Fli>\n\u003Cli>Mailbox Binding & Management (New)\u003C\u002Fli>\n\u003Cli>Ticket Transfer Between Mailboxes\u003C\u002Fli>\n\u003Cli>Ticket Tagging System\u003C\u002Fli>\n\u003Cli>Ticket Hotlink Sharing\u003C\u002Fli>\n\u003Cli>Customizable Text Editor Height\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration (Advanced)\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>WhatsApp Integration\u003C\u002Fli>\n\u003Cli>Slack Integration\u003C\u002Fli>\n\u003Cli>FluentCRM Integration\u003C\u002Fli>\n\u003Cli>Tutor LMS Integration\u003C\u002Fli>\n\u003Cli>BetterDocs Integration\u003C\u002Fli>\n\u003Cli>Webhook Integration (Incoming & Outgoing)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Analytics & Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance Insights\u003C\u002Fli>\n\u003Cli>Weekend & Holiday Settings\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>User Access & Login\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Login with Google & Envato\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🤝 Why Businesses Choose Support Genix\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>🚀 Effortless Ticket Management\u003C\u002Fstrong>\u003Cbr \u002F>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛠️ Customizable Support System\u003C\u002Fstrong>\u003Cbr \u002F>\nTailor your support process to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with your customers and team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>👥 Multi-Agent Support\u003C\u002Fstrong>\u003Cbr \u002F>\nCollaborate with your team efficiently. Multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📱 Email Notifications & Auto-Updates\u003C\u002Fstrong>\u003Cbr \u002F>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.\u003C\u002Fp>\n\u003Ch3>❤️ Support Genix Lite Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Help Me Write (New)\u003C\u002Fstrong> – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI-Powered Chatbot (New)\u003C\u002Fstrong> – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\u002F7 automated support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Chatbot Analytics (New)\u003C\u002Fstrong> – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Writing Assistant for Knowledge Base (New)\u003C\u002Fstrong> – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Chatbot-Only Documentation Mode (New)\u003C\u002Fstrong> – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smarter Knowledge Base Analytics (New)\u003C\u002Fstrong> – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Tickets\u003C\u002Fstrong> – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Categories\u003C\u002Fstrong> – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Custom Fields\u003C\u002Fstrong> – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Priority System\u003C\u002Fstrong> – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Status\u003C\u002Fstrong> – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer\u003C\u002Fstrong> – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Support Tickets Report\u003C\u002Fstrong> – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Undo Feature for Agents\u003C\u002Fstrong> – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Category Order Management\u003C\u002Fstrong> – Easily reorder support ticket categories with drag-and-drop functionality for better organization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Automatic Agent Assignment\u003C\u002Fstrong> – Automatically assign tickets to agents based on predefined rules. If no agent is assigned, the system assigns the ticket to the first replying agent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Management (New)\u003C\u002Fstrong> – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Layout & Style Customization (New)\u003C\u002Fstrong> – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Layouts + FSE Support\u003C\u002Fstrong> – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ BetterDocs Migration Tool\u003C\u002Fstrong> – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Team & User Roles:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Agents\u003C\u002Fstrong> – Add as many agents as needed to support your team’s growth, with no restrictions on user access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Customers\u003C\u002Fstrong> – Serve an unlimited number of customers, allowing your business to grow without support system limitations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Agent Roles & Permissions\u003C\u002Fstrong> – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multiple Role Assignment\u003C\u002Fstrong> – Assign multiple roles to users simultaneously for flexible permission management across teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Communication & Workflow:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email Notifications\u003C\u002Fstrong> – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Saved Replies\u003C\u002Fstrong> – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Filters & Sorting\u003C\u002Fstrong> – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations & Compatibility:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration\u003C\u002Fstrong> – View customer order history directly within support tickets for instant purchase context and faster resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fluent Support Migration Tool\u003C\u002Fstrong> – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multisite Support\u003C\u002Fstrong> – Full compatibility with WordPress Multisite networks for managing support across multiple sites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WPML Compatibility\u003C\u002Fstrong> – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multilingual Support\u003C\u002Fstrong> – Easily translate the plugin into any language. Fully compatible with popular translation plugins for seamless localization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Setup & Design:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Setup Wizard\u003C\u002Fstrong> – Quick and easy setup process with guided wizard for faster onboarding and configuration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fully Responsive Design\u003C\u002Fstrong> – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.\u003C\u002Fp>\n\u003Ch3>🔥 Premium Features (Support Genix Pro)\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Creation via Chatbot (New)\u003C\u002Fstrong> – Allow customers to create support tickets directly from the chatbot when questions require human assistance, with full conversation context.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smart Documentation Suggestions (New)\u003C\u002Fstrong> – Display relevant help articles from your knowledge base while customers create tickets, reducing incoming support volume by up to 40%.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto Close Inactive Ticket\u003C\u002Fstrong> – Automatically close resolved tickets after a set period, keeping your helpdesk clean and workflow organized.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto-Trash & Auto-Delete Tickets\u003C\u002Fstrong> – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Conditional Logic for Custom Fields (New)\u003C\u002Fstrong> – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email to Ticket Conversion\u003C\u002Fstrong> – Convert incoming emails into tickets automatically via email piping, streamlining your workflow for faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Mailbox Binding & Management (New)\u003C\u002Fstrong> – Associate email addresses with support tickets for organized multi-mailbox management, automatic routing, and department-based handling.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer Between Mailboxes\u003C\u002Fstrong> – Move tickets across mailbox categories for better organization, departmental routing, and workload distribution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Tags\u003C\u002Fstrong> – Organize and prioritize tickets with customizable tags for quick sorting and easy identification of customer issues.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Hotlink\u003C\u002Fstrong> – Provide customers with secure, one-click access to their tickets. Each hotlink automatically logs the customer into the support portal without manual sign-in.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Text Editor Height\u003C\u002Fstrong> – Adjust the text editor height to match your team’s preferences for comfortable ticket creation and replies.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration (Advanced)\u003C\u002Fstrong> – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Webhook Integration\u003C\u002Fstrong> – Integrate with external services like Zapier, HubSpot, and more to automate ticket updates across your tech stack.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics & Performance:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Performance Insights\u003C\u002Fstrong> – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, or monthly. Key support metrics delivered directly to your inbox.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Weekend & Holiday Settings\u003C\u002Fstrong> – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Access & Login:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Login with Google & Envato\u003C\u002Fstrong> – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Priority Support\u003C\u002Fstrong> – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.\u003C\u002Fp>\n\u003Cp>More features and enhancements coming with regular updates! 🚀 Upgrade today to unlock all these powerful tools and take your customer support to the next level!\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>⚡ Powerful Integrations Available in Support Genix\u003C\u002Fh3>\n\u003Cp>Connect with the tools you already use! Manage queries faster with powerful integrations. 🚀\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛒 Connect Your Digital Marketplace\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Envato Marketplace Integration\u003C\u002Fstrong> – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💬 Reach Customers Wherever They Are\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WhatsApp Integration (Pro)\u003C\u002Fstrong> – Support customers on WhatsApp with automatic ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Slack Integration (Pro)\u003C\u002Fstrong> – Get real-time ticket updates via Slack for better team collaboration.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💡 Seamless eCommerce Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Manage WooCommerce customer queries and orders directly in Support Genix.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>EDD Integration (Pro)\u003C\u002Fstrong> – Simplified support for Easy Digital Downloads with seamless ticket management.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎯 Amplify Your Marketing & Learning Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>FluentCRM Integration (Pro)\u003C\u002Fstrong> – Efficient CRM management of customer relations and communications.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tutor LMS Integration (Pro)\u003C\u002Fstrong> – Manage support tickets for students, courses, and instructors.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>📉 Reduce Ticket Volume Automatically\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>BetterDocs Integration (Pro)\u003C\u002Fstrong> – Auto-suggest relevant articles before tickets are created to reduce volume.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>All integrations work out of the box with no technical expertise needed.\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🎬 Community Tutorials\u003C\u002Fh3>\n\u003Cp>Learn from our amazing community members who’ve created helpful tutorials:\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FuhL2hkjnBb0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003Cbr \u002F>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fa4-TINcT7Zg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n","AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.",2000,64435,90,10,"2026-07-16T05:03:00.000Z","6.0","7.4",[52,18,19,20,53],"ai-chatbot","support-ticket","http:\u002F\u002Fsupportgenix.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-genix-lite.1.4.49.zip",97,3,"2025-09-03 00:00:00",{"slug":60,"name":61,"version":62,"author":63,"author_profile":64,"description":65,"short_description":66,"active_installs":67,"downloaded":68,"rating":69,"num_ratings":70,"last_updated":71,"tested_up_to":72,"requires_at_least":73,"requires_php":74,"tags":75,"homepage":74,"download_link":79,"security_score":80,"vuln_count":57,"unpatched_count":11,"last_vuln_date":81,"fetched_at":27},"freshdesk-support","Freshdesk (official)","2.4.1","Freshworks","https:\u002F\u002Fprofiles.wordpress.org\u002Ffreshdeskintegration\u002F","\u003Cp>With the Freshdesk (official) plugin, you can now:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>quickly integrate the help widget into your WordPress site or blog\u003C\u002Fli>\n\u003Cli>convert comments on your WordPress site into Freshdesk tickets\u003C\u002Fli>\n\u003Cli>allow users on WordPress to seamlessly login to your support portal via SSO\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Manual Installation\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Download the latest version of the ‘Freshdesk (official)’  plugin from the WordPress plugin directory.\u003C\u002Fli>\n\u003Cli>Extract the zip and upload the “freshdesk-support” directory to your \u002Fwp-content\u002Fplugins directory.\u003C\u002Fli>\n\u003Cli>Go to the ‘Plugins’ page in your admin section and activate the plugin.\u003C\u002Fli>\n\u003Cli>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>In case of NGNIX Server\u003C\u002Fh3>\n\u003Cp>Follow the below steps:\u003C\u002Fp>\n\u003Cp>Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002F {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Findex.php?q=uri&args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Cp>Case #2 – If your domain is like example.com\u002Ffreshdesk, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002Ffreshdesk {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Ffreshdesksso\u002Findex.php?q=$uri&$args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Ch3>In case of Apache Server\u003C\u002Fh3>\n\u003Cp>Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”\u003C\u002Fp>\n","Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.",900,47666,50,8,"2024-07-01T06:21:00.000Z","6.4.8","3.4","",[76,77,78,19,20],"contact-form","customer-support-software","freshdesk","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffreshdesk-support.2.4.1.zip",83,"2024-04-12 00:00:00",{"slug":83,"name":84,"version":85,"author":86,"author_profile":87,"description":88,"short_description":89,"active_installs":11,"downloaded":90,"rating":25,"num_ratings":31,"last_updated":91,"tested_up_to":92,"requires_at_least":49,"requires_php":50,"tags":93,"homepage":94,"download_link":95,"security_score":25,"vuln_count":11,"unpatched_count":11,"last_vuln_date":26,"fetched_at":27},"clientsync-support","ClientSync Support – AI Powered Customer Support Ticket System","1.0.5","ClientSync","https:\u002F\u002Fprofiles.wordpress.org\u002Fclientsync\u002F","\u003Cp>\u003Cstrong>Turn Your WordPress Site Into a Customer Support Powerhouse!\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>ClientSync Support is the ultimate solution for businesses looking to provide exceptional customer service directly through their WordPress website. Built with modern web standards and user experience in mind, this plugin transforms your site into a professional support hub that both you and your customers will love.\u003C\u002Fp>\n\u003Ch3>Why Choose ClientSync Support?\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>For Your Customers:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Simple Ticket Submission\u003C\u002Fstrong> – Beautiful, user-friendly forms that work perfectly on phones, tablets, and desktops\u003Cbr \u002F>\n– \u003Cstrong>Track Tickets Easily\u003C\u002Fstrong> – Customers can check ticket status and history anytime\u003Cbr \u002F>\n– \u003Cstrong>Fast and Secure\u003C\u002Fstrong> – Quick responses with top-notch security to protect their information\u003C\u002Fp>\n\u003Cp>\u003Cstrong>For Your Business:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Manage Everything in One Place\u003C\u002Fstrong> – Handle all customer inquiries from a single, intuitive dashboard\u003Cbr \u002F>\n– \u003Cstrong>Match Your Brand\u003C\u002Fstrong> – Customize forms and ticket pages to look like your website\u003Cbr \u002F>\n– \u003Cstrong>Grow Without Limits\u003C\u002Fstrong> – Scales effortlessly as your business expands\u003C\u002Fp>\n\u003Ch3>Perfect For:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Small businesses looking for affordable, professional support tools\u003C\u002Fli>\n\u003Cli>E-commerce stores managing order inquiries\u003C\u002Fli>\n\u003Cli>Agencies offering branded client support\u003C\u002Fli>\n\u003Cli>Educational platforms assisting students\u003C\u002Fli>\n\u003Cli>Service providers streamlining client communication\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Key Features:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Elegant Support Forms:\u003C\u002Fstrong> Add stunning, customizable forms anywhere on your site.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Customer Ticket Portal:\u003C\u002Fstrong> Let users view their support history with ease.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Mobile-Friendly Design:\u003C\u002Fstrong> Looks and works great on any device.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Notifications:\u003C\u002Fstrong> Automatic emails keep customers updated on their tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Privacy First:\u003C\u002Fstrong> GDPR-compliant with easy data export and deletion options.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Works with Your Tools:\u003C\u002Fstrong> Compatible with Elementor, Divi, Gutenberg, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Responses:\u003C\u002Fstrong> Optional AI assistant for quick ticket replies using OpenAI, Google Gemini, or Anthropic Claude.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Admin Dashboard:\u003C\u002Fstrong> Filter, search, and manage tickets efficiently.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Customizable Settings:\u003C\u002Fstrong> Change colors, styles, and text to fit your brand.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Easy Setup:\u003C\u002Fstrong> Install and configure in minutes with no coding required.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Comprehensive Documentation:\u003C\u002Fstrong> Step-by-step guides and video tutorials to help you get started.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Dedicated Support:\u003C\u002Fstrong> Friendly team ready to assist you via email and forums.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Regular Updates:\u003C\u002Fstrong> Continuous improvements and new features based on user feedback.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Open Source:\u003C\u002Fstrong> Built with love by the ClientSync team, available for free on WordPress.org.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🚀 Get Started in Minutes\u003C\u002Fh3>\n\u003Ch3>Step 1: Install\u003C\u002Fh3>\n\u003Cp>Go to \u003Cstrong>WordPress Admin\u003C\u002Fstrong> \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> \u003Cstrong>Plugins\u003C\u002Fstrong> \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> \u003Cstrong>Add New\u003C\u002Fstrong>\u003Cbr \u002F>\nSearch for “ClientSync Support,” click \u003Cstrong>Install Now\u003C\u002Fstrong>, then \u003Cstrong>Activate\u003C\u002Fstrong>\u003Cbr \u002F>\nFind \u003Cstrong>Support Tickets\u003C\u002Fstrong> in your admin menu\u003C\u002Fp>\n\u003Ch3>Step 2: Add a Support Form\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>With Gutenberg:\u003C\u002Fstrong> Add the “ClientSync Support” block to any page and customize it live\u003Cbr \u002F>\n\u003Cstrong>With Shortcodes:\u003C\u002Fstrong> Use \u003Ccode>[cs_support]\u003C\u002Fcode> in your page or post\u003C\u002Fp>\n\u003Ch3>Step 3: Show Ticket History\u003C\u002Fh3>\n\u003Cp>Add the “ClientSync Support Frontend” block or use \u003Ccode>[cs_support_tickets]\u003C\u002Fcode> to let customers view their tickets\u003C\u002Fp>\n\u003Ch3>Step 4: Manage Tickets\u003C\u002Fh3>\n\u003Cp>Go to \u003Cstrong>Support Tickets\u003C\u002Fstrong> in your WordPress admin to view, respond to, and manage inquiries\u003C\u002Fp>\n\u003Cp>\u003Cstrong>That’s it! Your support system is ready to impress your customers.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch3>Support & Feedback\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Love ClientSync Support?\u003C\u002Fstrong> Help us make it even better:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>⭐ \u003Cstrong>Rate us\u003C\u002Fstrong> on WordPress.org (5 stars appreciated!)\u003C\u002Fli>\n\u003Cli>💬 \u003Cstrong>Share feedback\u003C\u002Fstrong> in the support forums\u003C\u002Fli>\n\u003Cli>🐛 \u003Cstrong>Report bugs\u003C\u002Fstrong> for quick fixes\u003C\u002Fli>\n\u003Cli>💡 \u003Cstrong>Suggest features\u003C\u002Fstrong> for future updates\u003C\u002Fli>\n\u003Cli>☕ \u003Cstrong>Buy us a coffee\u003C\u002Fstrong> to fuel development\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Need Help?\u003C\u002Fstrong>\u003Cbr \u002F>\n– 📖 Check our comprehensive documentation\u003Cbr \u002F>\n– 🎥 Watch our video tutorials\u003Cbr \u002F>\n– 💬 Visit WordPress.org support forums\u003Cbr \u002F>\n– 📧 Email: support@clientsync.tech\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Stay Connected:\u003C\u002Fstrong>\u003Cbr \u002F>\n– 🌐 Website: https:\u002F\u002Fclientsync.tech\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built with ❤️ by ClientSync Team\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cem>Making WordPress support systems simple, beautiful, and effective.\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to external AI services to provide automated support ticket responses when the AI Assistant feature is enabled. These services are only used when explicitly configured by the administrator and are optional features.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>OpenAI API (api.openai.com)\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Purpose\u003C\u002Fstrong>: Generate AI-powered responses to support tickets using GPT models\u003Cbr \u002F>\n– \u003Cstrong>Data Sent\u003C\u002Fstrong>: Support ticket content, conversation history, and configured system prompts\u003Cbr \u002F>\n– \u003Cstrong>When\u003C\u002Fstrong>: Only when admin enables AI assistant and manually triggers AI response generation\u003Cbr \u002F>\n– \u003Cstrong>Terms of Service\u003C\u002Fstrong>: https:\u002F\u002Fopenai.com\u002Fterms\u002F\u003Cbr \u002F>\n– \u003Cstrong>Privacy Policy\u003C\u002Fstrong>: https:\u002F\u002Fopenai.com\u002Fprivacy\u002F\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Google Gemini API (generativelanguage.googleapis.com)\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Purpose\u003C\u002Fstrong>: Generate AI-powered responses to support tickets using Gemini models\u003Cbr \u002F>\n– \u003Cstrong>Data Sent\u003C\u002Fstrong>: Support ticket content, conversation history, and configured system prompts\u003Cbr \u002F>\n– \u003Cstrong>When\u003C\u002Fstrong>: Only when admin enables AI assistant and manually triggers AI response generation\u003Cbr \u002F>\n– \u003Cstrong>Terms of Service\u003C\u002Fstrong>: https:\u002F\u002Fai.google.dev\u002Fterms\u003Cbr \u002F>\n– \u003Cstrong>Privacy Policy\u003C\u002Fstrong>: https:\u002F\u002Fpolicies.google.com\u002Fprivacy\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Anthropic Claude API (api.anthropic.com)\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Purpose\u003C\u002Fstrong>: Generate AI-powered responses to support tickets using Claude models\u003Cbr \u002F>\n– \u003Cstrong>Data Sent\u003C\u002Fstrong>: Support ticket content, conversation history, and configured system prompts\u003Cbr \u002F>\n– \u003Cstrong>When\u003C\u002Fstrong>: Only when admin enables AI assistant and manually triggers AI response generation\u003Cbr \u002F>\n– \u003Cstrong>Terms of Service\u003C\u002Fstrong>: https:\u002F\u002Fwww.anthropic.com\u002Fterms\u003Cbr \u002F>\n– \u003Cstrong>Privacy Policy\u003C\u002Fstrong>: https:\u002F\u002Fwww.anthropic.com\u002Fprivacy\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Important Notes:\u003C\u002Fstrong>\u003Cbr \u002F>\n– No external services are contacted unless the AI Assistant feature is explicitly enabled\u003Cbr \u002F>\n– No data is sent automatically – AI responses are only generated when manually triggered by administrators\u003Cbr \u002F>\n– All external API communications use secure HTTPS connections\u003Cbr \u002F>\n– API keys are stored securely in your WordPress database and are never transmitted to third parties\u003Cbr \u002F>\n– You can disable these features at any time from the plugin settings\u003C\u002Fp>\n","Transform your WordPress site into a professional customer support hub with elegant forms, ticket management, and seamless user experience.",656,"2026-01-05T11:55:00.000Z","6.9.5",[76,18,19,21,22],"https:\u002F\u002Fgithub.com\u002Faialvi\u002Fclientsync-support","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fclientsync-support.1.0.5.zip",{"slug":97,"name":98,"version":99,"author":100,"author_profile":101,"description":102,"short_description":103,"active_installs":11,"downloaded":104,"rating":25,"num_ratings":105,"last_updated":106,"tested_up_to":107,"requires_at_least":108,"requires_php":50,"tags":109,"homepage":114,"download_link":115,"security_score":116,"vuln_count":11,"unpatched_count":11,"last_vuln_date":26,"fetched_at":117},"reacho-for-woocommerce","Reacho – Free Customer Support Plugin for WooCommerce","1.0.8","Reacho","https:\u002F\u002Fprofiles.wordpress.org\u002Freachointegrations\u002F","\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.reacho.com\" rel=\"nofollow ugc\">Reacho\u003C\u002Fa> for WooCommerce is a comprehensive, free plugin designed to enhance your WordPress eCommerce store’s customer support capabilities. Seamlessly integrate Reacho’s robust help desk, live chat, and knowledge base features with your WooCommerce platform to provide exceptional support and improve customer satisfaction—all without any coding expertise.\u003C\u002Fp>\n\u003Ch3>Key Features of Reacho for WooCommerce\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unified Inbox:\u003C\u002Fstrong> Manage customer inquiries, live chat, and knowledge base resources from a single dashboard, ensuring consistent and efficient communication across all support channels.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Integrated Help Desk:\u003C\u002Fstrong> Provide top-notch customer support with Reacho’s built-in help desk, allowing you to track inquiries, manage tickets, and resolve issues promptly to keep customers happy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Real-Time Live Chat:\u003C\u002Fstrong> Engage with your website visitors in real-time, answer their queries instantly, and guide them through their shopping experience to increase satisfaction and retention.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Comprehensive Knowledge Base:\u003C\u002Fstrong> Empower your customers with self-service support by creating and managing a detailed knowledge base, enabling them to find answers on their own.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>How Reacho for WooCommerce Can Benefit Your Business\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Improve Customer Satisfaction:\u003C\u002Fstrong> Offer quick and reliable support through live chat and a streamlined help desk, ensuring customers get the help they need when they need it.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Enhance Efficiency:\u003C\u002Fstrong> Centralize support requests and streamline ticket management to reduce response times and improve operational efficiency.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Reduce Support Costs:\u003C\u002Fstrong> Minimize repetitive inquiries by providing customers with easy access to answers through an organized knowledge base.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Getting Started\u003C\u002Fh3>\n\u003Col>\n\u003Cli>\u003Cstrong>Install the Plugin:\u003C\u002Fstrong> Log in to your WordPress admin panel, navigate to the ‘Plugins’ menu, and click ‘Add New.’ Search for ‘Reacho for WooCommerce’ and click ‘Install Now.’\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Activate the Plugin:\u003C\u002Fstrong> After installation, activate the plugin. You will see the ‘Reacho’ tab added to your main menu.’\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Connect Your Reacho Account:\u003C\u002Fstrong> Click on the ‘Reacho’ tab and navigate to ‘Settings.’ If you don’t have a Reacho account, you can create one directly through the plugin.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Configure Your Settings:\u003C\u002Fstrong> Follow the on-screen instructions to set up your help desk, live chat, and knowledge base features according to your business needs.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>For assistance, visit our support page for comprehensive documentation and access to various support channels. Alternatively, you can contact us directly at support@reacho.com.\u003C\u002Fp>\n\u003Ch3>About Reacho\u003C\u002Fh3>\n\u003Cp>Reacho is an all-in-one eCommerce service platform dedicated to helping businesses provide outstanding customer support. Our suite of tools, including help desk, live chat, and knowledge base, is designed to offer a seamless and efficient support experience for both businesses and their customers.\u003Cbr \u002F>\n\u003Cstrong>Note:\u003C\u002Fstrong> This plugin requires WooCommerce to be installed and activated on your WordPress site.\u003C\u002Fp>\n\u003Cp>By integrating Reacho with WooCommerce, you can transform your eCommerce operations, delivering exceptional customer support experiences and building long-lasting customer relationships.\u003C\u002Fp>\n","Boost WooCommerce engagement with Reacho's automation, help desk, and live chat. Manage all interactions in one place—no coding needed.",1190,2,"2025-04-22T02:56:00.000Z","6.8.5","5.2",[110,111,112,20,113],"ecommerce-customer-support","ecommerce-helpdesk","ecommerce-service","live-chat","https:\u002F\u002Freacho.com\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Freacho-for-woocommerce.1.0.8.zip",92,"2026-04-06T09:54:40.288Z",{"slug":119,"name":120,"version":121,"author":122,"author_profile":123,"description":124,"short_description":125,"active_installs":11,"downloaded":126,"rating":11,"num_ratings":11,"last_updated":127,"tested_up_to":14,"requires_at_least":49,"requires_php":50,"tags":128,"homepage":129,"download_link":130,"security_score":25,"vuln_count":11,"unpatched_count":11,"last_vuln_date":26,"fetched_at":27},"simplesupport-helpdesk","SimpleSupport Help Desk","1.0.3","simplesupport","https:\u002F\u002Fprofiles.wordpress.org\u002Fsimplesupport\u002F","\u003Cp>SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support widget\u003C\u002Fstrong> — a floating chat\u002Fticket button on every page (or embed it anywhere with \u003Ccode>[simplesupport]\u003C\u002Fcode>)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Live stats\u003C\u002Fstrong> — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin\u003C\u002Fli>\n\u003Cli>\u003Cstrong>One-click dashboard\u003C\u002Fstrong> — jump straight to the full SimpleSupport dashboard to read and reply\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>No coding required. Works on any WordPress theme.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Free plan included\u003C\u002Fstrong> — sign up at \u003Ca href=\"https:\u002F\u002Fsimplesupport.uk\" rel=\"nofollow ugc\">simplesupport.uk\u003C\u002Fa> and get your publishable key in seconds.\u003C\u002Fp>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Floating support widget injected automatically into your site footer\u003C\u002Fli>\n\u003Cli>Configurable position (bottom-right \u002F bottom-left) and brand colour\u003C\u002Fli>\n\u003Cli>Shortcode \u003Ccode>[simplesupport]\u003C\u002Fcode> to embed the widget on a specific page only\u003C\u002Fli>\n\u003Cli>At-a-glance ticket counts (open \u002F in-progress \u002F waiting \u002F total) in wp-admin\u003C\u002Fli>\n\u003Cli>Links directly into your SimpleSupport dashboard for full ticket management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Load the support widget on your site’s frontend\u003C\u002Fli>\n\u003Cli>Display aggregate ticket counts in wp-admin\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Service: SimpleSupport — https:\u002F\u002Fsimplesupport.uk\u003C\u002Fli>\n\u003Cli>Privacy policy: https:\u002F\u002Fsimplesupport.uk\u002Fprivacy\u003C\u002Fli>\n\u003Cli>Terms of service: https:\u002F\u002Fsimplesupport.uk\u002Fterms\u003C\u002Fli>\n\u003C\u002Ful>\n","Add a customer support widget to your site and manage tickets from wp-admin. 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