[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fDJnF5TTT9rN7S7hnf6f-1aXsa0dGw2_cVoodqe9eIjM":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":13,"vuln_count":27,"unpatched_count":28,"last_vuln_date":29,"fetched_at":30,"vulnerabilities":31,"developer":276,"crawl_stats":37,"alternatives":284,"analysis":389,"fingerprints":1802},"js-support-ticket","JS Help Desk – AI-Powered Support & Ticketing System","3.0.6","JoomSky","https:\u002F\u002Fprofiles.wordpress.org\u002Frabilal\u002F","\u003Cp>JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency—all 100% free.\u003C\u002Fp>\n\u003Ch4>Key Resources\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fdemo.jshelpdesk.com\" rel=\"nofollow ugc\">JS Help Desk Demo\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002F\" rel=\"nofollow ugc\">Plugin Homepage\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fyoutu.be\u002FHxSBUoMSKs8\" rel=\"nofollow ugc\">Video Tutorials\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Free Version Major Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Core Ticketing & Management\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Professional Support System\u003C\u002Fstrong>: Enterprise-level ticketing for all users.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Tickets & Agents\u003C\u002Fstrong>: No artificial limits on your growth.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Departments\u003C\u002Fstrong>: Organize by Sales, Support, Billing, etc.\u003Cbr \u002F>\n– \u003Cstrong>Priority Management\u003C\u002Fstrong>: Highlight urgent issues with custom colors.\u003Cbr \u002F>\n– \u003Cstrong>Internal Notes\u003C\u002Fstrong>: Agents can add private notes for internal collaboration.\u003Cbr \u002F>\n– \u003Cstrong>Custom Statuses\u003C\u002Fstrong>: Track ticket progress with clear status messages.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User & Agent Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Front-end Submission\u003C\u002Fstrong>: Users create and track tickets without accessing the dashboard.\u003Cbr \u002F>\n– \u003Cstrong>Guest\u002FVisitor Tickets\u003C\u002Fstrong>: Allow users to open tickets without creating an account.\u003Cbr \u002F>\n– \u003Cstrong>Fully Responsive\u003C\u002Fstrong>: Optimized for smartphones, tablets, and desktops.\u003Cbr \u002F>\n– \u003Cstrong>HTML Editor\u003C\u002Fstrong>: Rich text support for ticket summaries and replies.\u003Cbr \u002F>\n– \u003Cstrong>Multiple Attachments\u003C\u002Fstrong>: Admin-controlled size and file type limits.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Automation & AI\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>AI-Powered Reply Suggestions\u003C\u002Fstrong>: Generate context-aware smart responses to save time.\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong>: Automated alerts for new tickets, replies, and status changes.\u003Cbr \u002F>\n– \u003Cstrong>Field & Email Managers\u003C\u002Fstrong>: Full control over 12+ custom fields and HTML email templates.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security & Compliance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>GDPR Ready\u003C\u002Fstrong>: Built-in tools for data erasure and anonymization.\u003Cbr \u002F>\n– \u003Cstrong>Spam Protection\u003C\u002Fstrong>: Supports built-in Captcha and Google reCAPTCHA.\u003Cbr \u002F>\n– \u003Cstrong>Terms & Conditions\u003C\u002Fstrong>: Require agreement before ticket submission.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Customization & Reporting\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Color Themes\u003C\u002Fstrong>: 7 preset palettes to match your brand.\u003Cbr \u002F>\n– \u003Cstrong>Detailed Reports\u003C\u002Fstrong>: Summaries by agent, department, priority, and status.\u003Cbr \u002F>\n– \u003Cstrong>RTL Ready\u003C\u002Fstrong>: Full support for right-to-left languages.\u003Cbr \u002F>\n– \u003Cstrong>Translations\u003C\u002Fstrong>: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.\u003C\u002Fp>\n\u003Ch4>Shortcodes\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ccode>[jssupportticket]\u003C\u002Fcode> – Control Panel\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_addticket]\u003C\u002Fcode> – Add New Ticket form\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_mytickets]\u003C\u002Fcode> – User Ticket List\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Premium Add-Ons\u003C\u002Fh3>\n\u003Cp>JS Help Desk is a complete help desk system with 35+ professional addons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – Create\u002Freply to tickets via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ftime-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa> – Log time spent on resolutions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fpaid-support\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – Charge per ticket or subscription.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagents\u002F\" rel=\"nofollow ugc\">Agents\u003C\u002Fa> – Multi-agent management & permissions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagent-auto-assign\u002F\" rel=\"nofollow ugc\">Agent Auto Assign\u003C\u002Fa> – Rule-based ticket routing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmulti-forms\u002F\" rel=\"nofollow ugc\">Multi Forms\u003C\u002Fa> – Unique forms per department.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmerge-ticket\u002F\" rel=\"nofollow ugc\">Merge Tickets\u003C\u002Fa> – Combine duplicate queries easily.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Foverdue\u002F\" rel=\"nofollow ugc\">Ticket Overdue\u003C\u002Fa> – Track SLA deadlines & response times.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fsmtp\u002F\" rel=\"nofollow ugc\">SMTP\u003C\u002Fa> – Custom email protocol for reliability.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fban-email\u002F\" rel=\"nofollow ugc\">Ban Email\u003C\u002Fa> – Block specific users or domains.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – Connect support to customer orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Store & auto-delete sensitive data.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-cc\u002F\" rel=\"nofollow ugc\">Email CC\u003C\u002Fa> – Keep stakeholders updated on tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fexport\u002F\" rel=\"nofollow ugc\">Export\u003C\u002Fa> – Export ticket data\u002Fhistory to CSV.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdesktop-notification\u002F\" rel=\"nofollow ugc\">Desktop Notification\u003C\u002Fa> – Real-time browser alerts.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fticket-history\u002F\" rel=\"nofollow ugc\">Ticket History\u003C\u002Fa> – Full audit log of all ticket actions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fclose-ticket\u002F\" rel=\"nofollow ugc\">Ticket Auto Close\u003C\u002Fa> – Auto-close inactive ticket threads.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffeedback\u002F\" rel=\"nofollow ugc\">Feedback\u003C\u002Fa> – Collect agent performance ratings.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fhelptopic\u002F\" rel=\"nofollow ugc\">Helptopic\u003C\u002Fa> – Categorize queries for easy browsing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Finternal-note\u002F\" rel=\"nofollow ugc\">Private Note\u003C\u002Fa> – Private internal agent communication.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fknowledge-base\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> – Self-service documentation portal.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Response\u003C\u002Fa> – Pre-defined templates for fast replies.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmax-ticket\u002F\" rel=\"nofollow ugc\">Max Tickets\u003C\u002Fa> – Limit open tickets per user\u002Fagent.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmail-chimp\u002F\" rel=\"nofollow ugc\">Mail Chimp\u003C\u002Fa> – Sync users to marketing mailing lists.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fuser-options\u002F\" rel=\"nofollow ugc\">User Options\u003C\u002Fa> – Advanced registration & Captcha.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Factions\u002F\" rel=\"nofollow ugc\">Ticket Actions\u003C\u002Fa> – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fannouncements\u002F\" rel=\"nofollow ugc\">Announcements\u003C\u002Fa> – Broadcast news to all support users.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdownloads\u002F\" rel=\"nofollow ugc\">Downloads\u003C\u002Fa> – Share supporting files with customers.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQ\u003C\u002Fa> – Database of frequently asked questions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fadmin-widget\u002F\" rel=\"nofollow ugc\">Admin Widgets\u003C\u002Fa> – Real-time stats on WP dashboard.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Finternal-mail\u002F\" rel=\"nofollow ugc\">Internal Mail\u003C\u002Fa> – Agent-to-agent messaging system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fenvato\u002F\" rel=\"nofollow ugc\">Envato Validation\u003C\u002Fa> – Verify purchase codes for tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fwidget\u002F\" rel=\"nofollow ugc\">Front-End Widgets\u003C\u002Fa> – Display ticket stats in sidebars.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmulti-language-email-templates\u002F\" rel=\"nofollow ugc\">Multi Language Emails\u003C\u002Fa> – Language-based templates.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Feasy-digital-download\u002F\" rel=\"nofollow ugc\">Easy Digital Download\u003C\u002Fa> – Integrated support for EDD.\u003C\u002Fli>\n\u003C\u002Ful>\n","Professional, beautiful, complete and powerful help desk & support system for WordPress.",6000,554190,76,73,"2026-02-24T04:34:00.000Z","6.9.4","5.5","7.4",[20,21,22,23,24],"ai-support","helpdesk","knowledgebase","support-ticket","ticketing-system","https:\u002F\u002Fwww.jshelpdesk.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fjs-support-ticket.3.0.6.zip",21,0,"2026-03-03 20:36:25","2026-03-15T15:16:48.613Z",[32,48,63,75,86,98,109,119,132,144,158,170,181,193,207,218,229,236,244,253,263],{"id":33,"url_slug":34,"title":35,"description":36,"plugin_slug":4,"theme_slug":37,"affected_versions":38,"patched_in_version":39,"severity":40,"cvss_score":41,"cvss_vector":42,"vuln_type":43,"published_date":29,"updated_date":44,"references":45,"days_to_patch":47},"CVE-2023-7337","js-help-desk-ai-powered-support-ticketing-system-unauthenticated-sql-injection-via-js-support-ticket-token-tkstatus-cook","JS Help Desk – AI-Powered Support & Ticketing System 2.8.2 - Unauthenticated SQL Injection via 'js-support-ticket-token-tkstatus' Cookie","The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the 'js-support-ticket-token-tkstatus' cookie in version 2.8.2 due to an incomplete fix for CVE-2023-50839 where a second sink was left with insufficient escaping on the user supplied values and lack of sufficient preparation on the existing SQL query.  This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.",null,"\u003C=2.8.2","2.8.3","high",7.5,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:H\u002FI:N\u002FA:N","Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')","2026-03-04 09:24:29",[46],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fb841531b-8728-4933-b3c4-d4e10cbdca79?source=api-prod",1,{"id":49,"url_slug":50,"title":51,"description":52,"plugin_slug":4,"theme_slug":37,"affected_versions":53,"patched_in_version":54,"severity":55,"cvss_score":56,"cvss_vector":57,"vuln_type":43,"published_date":58,"updated_date":59,"references":60,"days_to_patch":62},"CVE-2026-24959","js-help-desk-authenticated-subscriber-sql-injection","JS Help Desk \u003C= 3.0.1 - Authenticated (Subscriber+) SQL Injection","The JS Help Desk plugin for WordPress is vulnerable to SQL Injection in versions up to, and including, 3.0.1 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with subscriber-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.","\u003C=3.0.1","3.0.2","medium",6.5,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:H\u002FI:N\u002FA:N","2026-02-11 00:00:00","2026-02-16 21:56:56",[61],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F9f9e5bf6-c988-4bd5-9328-69a2034ab1c4?source=api-prod",6,{"id":64,"url_slug":65,"title":66,"description":67,"plugin_slug":4,"theme_slug":37,"affected_versions":68,"patched_in_version":69,"severity":40,"cvss_score":41,"cvss_vector":42,"vuln_type":43,"published_date":70,"updated_date":71,"references":72,"days_to_patch":74},"CVE-2025-30886","js-help-desk-unauthenticated-sql-injection","JS Help Desk \u003C= 2.9.2 - Unauthenticated SQL Injection","The JS Help Desk plugin for WordPress is vulnerable to SQL Injection in versions up to, and including, 2.9.2 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query.  This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.","\u003C=2.9.2","2.9.3","2025-03-27 00:00:00","2025-04-02 14:20:14",[73],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F13b79de0-9ef9-4b7f-aa57-75877b4a39c0?source=api-prod",7,{"id":76,"url_slug":77,"title":78,"description":79,"plugin_slug":4,"theme_slug":37,"affected_versions":68,"patched_in_version":69,"severity":55,"cvss_score":80,"cvss_vector":81,"vuln_type":82,"published_date":70,"updated_date":83,"references":84,"days_to_patch":74},"CVE-2025-30880","js-help-desk-missing-authorization","JS Help Desk \u003C= 2.9.2 - Missing Authorization","The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 2.9.2. This makes it possible for unauthenticated attackers to perform an unauthorized action.",5.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:N\u002FI:L\u002FA:N","Missing Authorization","2025-04-02 14:19:56",[85],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F1701275d-8d29-449b-9804-f8f35c550e94?source=api-prod",{"id":87,"url_slug":88,"title":89,"description":90,"plugin_slug":4,"theme_slug":37,"affected_versions":68,"patched_in_version":69,"severity":91,"cvss_score":92,"cvss_vector":93,"vuln_type":94,"published_date":70,"updated_date":95,"references":96,"days_to_patch":74},"CVE-2025-30901","js-help-desk-unauthenticated-local-file-inclusion","JS Help Desk \u003C= 2.9.2 - Unauthenticated Local File Inclusion","The JS Help Desk plugin for WordPress is vulnerable to Local File Inclusion in versions up to, and including, 2.9.2. This makes it possible for unauthenticated attackers to include and execute arbitrary files on the server, allowing the execution of any PHP code in those files. This can be used to bypass access controls, obtain sensitive data, or achieve code execution in cases where images and other “safe” file types can be uploaded and included.","critical",9.8,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:H\u002FI:H\u002FA:H","Improper Control of Filename for Include\u002FRequire Statement in PHP Program ('PHP Remote File Inclusion')","2025-04-02 14:22:34",[97],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F6afbdac4-e52a-4ad3-a99a-2d75e698e0fc?source=api-prod",{"id":99,"url_slug":100,"title":101,"description":102,"plugin_slug":4,"theme_slug":37,"affected_versions":103,"patched_in_version":104,"severity":40,"cvss_score":41,"cvss_vector":42,"vuln_type":105,"published_date":70,"updated_date":106,"references":107,"days_to_patch":74},"CVE-2025-30882","js-help-desk-unauthenticated-arbitrary-file-download","JS Help Desk \u003C= 2.9.1 - Unauthenticated Arbitrary File Download","The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Path Traversal in all versions up to, and including, 2.9.1. This makes it possible for unauthenticated attackers to downlod the contents of arbitrary files on the server, which can contain sensitive information.","\u003C=2.9.1","2.9.2","Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')","2025-04-02 14:21:30",[108],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fd7c72608-a348-4ae5-ae85-d87955bfad32?source=api-prod",{"id":110,"url_slug":111,"title":112,"description":113,"plugin_slug":4,"theme_slug":37,"affected_versions":68,"patched_in_version":69,"severity":91,"cvss_score":114,"cvss_vector":115,"vuln_type":105,"published_date":70,"updated_date":116,"references":117,"days_to_patch":74},"CVE-2025-30878","js-help-desk-unauthenticated-arbitrary-file-deletion","JS Help Desk \u003C= 2.9.2 - Unauthenticated Arbitrary File Deletion","The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in a function in all versions up to, and including, 2.9.2. This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php).",9.1,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:N\u002FI:H\u002FA:H","2025-04-02 14:22:16",[118],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fdb57971b-57d8-4740-92e0-477a4368bd9b?source=api-prod",{"id":120,"url_slug":121,"title":122,"description":123,"plugin_slug":4,"theme_slug":37,"affected_versions":124,"patched_in_version":125,"severity":40,"cvss_score":41,"cvss_vector":42,"vuln_type":126,"published_date":127,"updated_date":128,"references":129,"days_to_patch":131},"CVE-2024-13606","js-help-desk-the-ultimate-help-desk-support-plugin-unauthenticated-sensitive-information-exposure-through-unprotected-di","JS Help Desk – The Ultimate Help Desk & Support Plugin \u003C= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory","The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the \u002Fwp-content\u002Fuploads\u002Fjssupportticketdata directory which can contain file attachments included in support tickets.","\u003C=2.8.8","2.8.9","Exposure of Sensitive Information to an Unauthorized Actor","2025-02-12 00:00:00","2025-03-06 16:35:57",[130],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fe8ed5d5d-86b0-40ac-a093-31392dea13a2?source=api-prod",23,{"id":133,"url_slug":134,"title":135,"description":136,"plugin_slug":4,"theme_slug":37,"affected_versions":124,"patched_in_version":125,"severity":55,"cvss_score":137,"cvss_vector":138,"vuln_type":139,"published_date":140,"updated_date":141,"references":142,"days_to_patch":47},"CVE-2024-13607","js-help-desk-the-ultimate-help-desk-support-plugin-authenticated-subscriber-insecure-direct-object-reference","JS Help Desk – The Ultimate Help Desk & Support Plugin \u003C= 2.8.8 - Authenticated (Subscriber+) Insecure Direct Object Reference","The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.",4.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:L\u002FI:N\u002FA:N","Authorization Bypass Through User-Controlled Key","2025-02-03 00:00:00","2025-02-04 06:41:54",[143],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F3f57fbbc-ed5a-4452-bd8a-6fc0a4536d76?source=api-prod",{"id":145,"url_slug":146,"title":147,"description":148,"plugin_slug":4,"theme_slug":37,"affected_versions":149,"patched_in_version":150,"severity":55,"cvss_score":151,"cvss_vector":152,"vuln_type":153,"published_date":154,"updated_date":155,"references":156,"days_to_patch":62},"CVE-2024-51670","js-help-desk-best-help-desk-support-plugin-authenticated-administrator-stored-cross-site-scripting","JS Help Desk – Best Help Desk & Support Plugin \u003C= 2.8.7 - Authenticated (Administrator+) Stored Cross-Site Scripting","The JS Help Desk – Best Help Desk & Support Plugin plugin for WordPress is vulnerable to Stored Cross-Site Scripting in versions up to, and including, 2.8.7 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with administrator-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This only impacts multi-site installations and installations where unfiltered_html has been disabled.","\u003C=2.8.7","2.8.8",4.4,"CVSS:3.1\u002FAV:N\u002FAC:H\u002FPR:H\u002FUI:N\u002FS:C\u002FC:L\u002FI:L\u002FA:N","Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","2024-11-01 00:00:00","2024-11-06 19:50:39",[157],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fda2dd641-6f98-4258-a758-2bfc831b3898?source=api-prod",{"id":159,"url_slug":160,"title":161,"description":162,"plugin_slug":4,"theme_slug":37,"affected_versions":163,"patched_in_version":164,"severity":91,"cvss_score":92,"cvss_vector":93,"vuln_type":165,"published_date":166,"updated_date":167,"references":168,"days_to_patch":74},"CVE-2024-7094","js-help-desk-the-ultimate-help-desk-support-plugin-unauthenticated-php-code-injection-to-remote-code-execution","JS Help Desk – The Ultimate Help Desk & Support Plugin \u003C= 2.8.6 - Unauthenticated PHP Code Injection to Remote Code Execution","The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to PHP Code Injection leading to Remote Code Execution in all versions up to, and including, 2.8.6 via the 'storeTheme' function. This is due to a lack of sanitization on user-supplied values, which replace values in the style.php file, along with missing capability checks. This makes it possible for unauthenticated attackers to execute code on the server. This issue was partially patched in 2.8.6 when the code injection issue was resolved, and fully patched in 2.8.7 when the missing authorization and cross-site request forgery protection was added. CVE-2024-43274 is likely a duplicate of this issue.","\u003C=2.8.6","2.8.7","Improper Control of Generation of Code ('Code Injection')","2024-08-12 14:17:56","2024-08-19 19:22:48",[169],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F31513f9e-6185-425b-9e7e-36f21f72d0a2?source=api-prod",{"id":171,"url_slug":172,"title":173,"description":174,"plugin_slug":4,"theme_slug":37,"affected_versions":175,"patched_in_version":176,"severity":55,"cvss_score":80,"cvss_vector":81,"vuln_type":82,"published_date":177,"updated_date":178,"references":179,"days_to_patch":74},"CVE-2024-31273","js-help-desk-best-help-desk-support-plugin-missing-authorization","JS Help Desk – Best Help Desk & Support Plugin \u003C= 2.8.3 - Missing Authorization","The JS Help Desk – Best Help Desk & Support Plugin plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in versions up to, and including, 2.8.3. This makes it possible for unauthenticated attackers to perform an unauthorized action.","\u003C=2.8.3","2.8.4","2024-04-05 00:00:00","2024-04-11 13:56:51",[180],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F8ea7b7b5-ba3a-4d9c-9a63-ed9f645c6b1b?source=api-prod",{"id":182,"url_slug":183,"title":184,"description":185,"plugin_slug":4,"theme_slug":37,"affected_versions":186,"patched_in_version":187,"severity":91,"cvss_score":92,"cvss_vector":93,"vuln_type":43,"published_date":188,"updated_date":189,"references":190,"days_to_patch":192},"CVE-2023-50839","js-help-desk-unauthenticated-sql-injection-via-email-and-trackingid","JS Help Desk \u003C= 2.8.1 - Unauthenticated SQL Injection via email and trackingid","The JS Help Desk – Best Help Desk & Support Plugin plugin for WordPress is vulnerable to SQL Injection via the ‘email' and 'trackingid' parameters in all versions up to 2.8.2 (exclusive) due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query.  This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.","\u003C2.8.2","2.8.2","2023-12-21 00:00:00","2024-01-22 19:56:02",[191],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F7a3e89cc-56cb-42d7-b4f6-bfc7ca0e03e6?source=api-prod",33,{"id":194,"url_slug":195,"title":196,"description":197,"plugin_slug":4,"theme_slug":37,"affected_versions":198,"patched_in_version":199,"severity":40,"cvss_score":200,"cvss_vector":201,"vuln_type":202,"published_date":203,"updated_date":189,"references":204,"days_to_patch":206},"CVE-2023-25444","js-help-desk-best-help-desk-support-plugin-authenticated-administrator-arbitrary-file-upload","JS Help Desk – Best Help Desk & Support Plugin \u003C= 2.7.7 - Authenticated (Administrator+) Arbitrary File Upload","The JS Help Desk plugin for WordPress is vulnerable to arbitrary file uploads in versions up to, and including, 2.7.7. This makes it possible for administrators to upload arbitrary files on the affected site's server which may make remote code execution possible.","\u003C=2.7.7","2.7.8",7.2,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:H\u002FUI:N\u002FS:U\u002FC:H\u002FI:H\u002FA:H","Unrestricted Upload of File with Dangerous Type","2023-08-17 00:00:00",[205],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Ffa75366a-651c-43d0-a32b-cdabf5b07b66?source=api-prod",159,{"id":208,"url_slug":209,"title":210,"description":211,"plugin_slug":4,"theme_slug":37,"affected_versions":198,"patched_in_version":199,"severity":55,"cvss_score":212,"cvss_vector":213,"vuln_type":139,"published_date":214,"updated_date":189,"references":215,"days_to_patch":217},"CVE-2023-23679","js-help-desk-best-help-desk-support-plugin-authenticated-subscriber-insecure-direct-object-reference","JS Help Desk – Best Help Desk & Support Plugin \u003C= 2.7.7 - Authenticated (Subscriber+) Insecure Direct Object Reference","The \"JS Help Desk – Best Help Desk & Support Plugin\" plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 2.7.7 via the 'email' parameter due to missing validation on a user controlled key. This can allow authenticated attackers, with subscriber-level access and above, to delete help desk tickets.",6.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:L\u002FI:L\u002FA:L","2023-06-20 00:00:00",[216],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F962af7eb-b2eb-4190-bf0d-cb05cb28f10b?source=api-prod",217,{"id":219,"url_slug":220,"title":221,"description":222,"plugin_slug":4,"theme_slug":37,"affected_versions":223,"patched_in_version":224,"severity":91,"cvss_score":92,"cvss_vector":93,"vuln_type":202,"published_date":225,"updated_date":189,"references":226,"days_to_patch":228},"CVE-2022-46839","js-help-desk-unauthenticated-arbitrary-file-upload","JS Help Desk \u003C= 2.7.1 - Unauthenticated Arbitrary File Upload","The JS Help Desk plugin for WordPress is vulnerable to arbitrary file uploads in versions up to, and including, 2.7.1. This makes it possible for unauthenticated attackers to upload arbitrary files on the affected sites server which may make remote code execution possible.","\u003C=2.7.1","2.7.2","2023-01-27 00:00:00",[227],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F65e2e9e3-2778-4baf-8269-fc13d5ef1212?source=api-prod",361,{"id":230,"url_slug":231,"title":232,"description":233,"plugin_slug":4,"theme_slug":37,"affected_versions":223,"patched_in_version":224,"severity":55,"cvss_score":212,"cvss_vector":213,"vuln_type":82,"published_date":225,"updated_date":189,"references":234,"days_to_patch":228},"CVE-2022-46840","js-help-desk-missing-authorization-2","JS Help Desk \u003C= 2.7.1 - Missing Authorization","The JS Help Desk plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on an unknown function in versions up to, and including, 2.7.1. This makes it possible for authenticated attackers, with subscriber-level permissions and above, to invoke this function intended for higher-privileged users.",[235],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F67021dde-a21c-4281-b4f2-acc840efcc69?source=api-prod",{"id":237,"url_slug":238,"title":239,"description":240,"plugin_slug":4,"theme_slug":37,"affected_versions":241,"patched_in_version":224,"severity":91,"cvss_score":114,"cvss_vector":115,"vuln_type":82,"published_date":225,"updated_date":189,"references":242,"days_to_patch":228},"CVE-2022-46838","js-help-desk-missing-authorization-to-plugin-settings-update","JS Help Desk \u003C= 2.7.1 - Missing Authorization to Plugin Settings Update","The JS Help Desk plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on an unknown function in versions up to, and including, 2.7.1. This makes it possible for unauthenticated attackers to update the plugin's settings.",">=2.7.1 \u003C=2.7.1",[243],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F74403688-06a0-453f-ac44-bd731c389892?source=api-prod",{"id":245,"url_slug":246,"title":247,"description":248,"plugin_slug":4,"theme_slug":37,"affected_versions":223,"patched_in_version":224,"severity":40,"cvss_score":249,"cvss_vector":250,"vuln_type":43,"published_date":225,"updated_date":189,"references":251,"days_to_patch":228},"CVE-2022-47151","js-help-desk-unauthenticated-sql-injection-2","JS Help Desk \u003C= 2.7.1 - Unauthenticated SQL Injection","The JS Help Desk plugin for WordPress is vulnerable to generic SQL Injection via an unknown parameter in versions up to, and including, 2.7.1 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query.  This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.",8.6,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:C\u002FC:H\u002FI:N\u002FA:N",[252],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F89f6f1cd-91ab-416b-b76b-162b3b29d752?source=api-prod",{"id":254,"url_slug":255,"title":256,"description":257,"plugin_slug":4,"theme_slug":37,"affected_versions":223,"patched_in_version":224,"severity":55,"cvss_score":258,"cvss_vector":259,"vuln_type":260,"published_date":225,"updated_date":189,"references":261,"days_to_patch":228},"CVE-2022-46842","js-help-desk-cross-site-request-forgery","JS Help Desk \u003C= 2.7.1 - Cross-Site Request Forgery","The JS Help Desk plugin for WordPress is vulnerable to Cross-Site Request Forgery in versions up to, and including, 2.7.1. This is due to missing or incorrect nonce validation on one of its functions. This makes it possible for unauthenticated attackers to invoke this function, via forged request granted they can trick a site administrator into performing an action such as clicking on a link.",5.4,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:U\u002FC:L\u002FI:L\u002FA:N","Cross-Site Request Forgery (CSRF)",[262],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fbaecb227-08c4-4de7-a725-db6639587f13?source=api-prod",{"id":264,"url_slug":265,"title":266,"description":267,"plugin_slug":4,"theme_slug":37,"affected_versions":268,"patched_in_version":269,"severity":40,"cvss_score":270,"cvss_vector":271,"vuln_type":260,"published_date":272,"updated_date":189,"references":273,"days_to_patch":275},"CVE-2018-21002","js-help-desk-best-help-desk-support-plugin-cross-site-request-forgery","JS Help Desk – Best Help Desk & Support Plugin \u003C= 2.0.5 - Cross-Site Request Forgery","The JS Help Desk plugin for WordPress is vulnerable to Cross-Site Request Forgery in versions up to, and including, 2.0.5. This is due to missing or incorrect nonce validation. This makes it possible for unauthenticated attackers to gain otherwise unauthorized access to administrative privileges via a forged request granted they can trick a site administrator into performing an action such as clicking on a link.","\u003C=2.0.5","2.0.6",8.8,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:U\u002FC:H\u002FI:H\u002FA:H","2018-06-25 00:00:00",[274],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fb790db69-cccd-4adf-a7fa-f7db4dd96be6?source=api-prod",2038,{"slug":277,"display_name":7,"profile_url":8,"plugin_count":278,"total_installs":279,"avg_security_score":280,"avg_patch_time_days":281,"trust_score":282,"computed_at":283},"rabilal",3,6110,59,357,50,"2026-04-04T02:41:56.577Z",[285,306,326,350,370],{"slug":286,"name":287,"version":269,"author":288,"author_profile":289,"description":290,"short_description":291,"active_installs":292,"downloaded":293,"rating":294,"num_ratings":295,"last_updated":296,"tested_up_to":16,"requires_at_least":297,"requires_php":18,"tags":298,"homepage":302,"download_link":303,"security_score":304,"vuln_count":74,"unpatched_count":28,"last_vuln_date":305,"fetched_at":30},"fluent-support","Fluent Support – Helpdesk & Customer Support Ticket System","Shahjahan Jewel","https:\u002F\u002Fprofiles.wordpress.org\u002Ftechjewel\u002F","\u003Ch4>Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress\u003C\u002Fh4>\n\u003Cp>Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FCqkgrF7JG5k?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>🔗 Official Website Link: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002F\" rel=\"nofollow ugc\">Official Website\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Join Our FB Community: \u003Ca href=\"https:\u002F\u002Ffacebook.com\u002Fgroups\u002Ffluentsupport\" rel=\"nofollow ugc\">FluentSupport Facebook Group\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Official 5 Minutes Guide: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002Ffluent-support-101\u002F\" rel=\"nofollow ugc\">Getting started in 5 minutes\u003C\u002Fa>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F29NRuKkVSSI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>Your Self-hosted Customer Support Desk in WordPress\u003C\u002Fh4>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Ffluentsupport.com\" rel=\"nofollow ugc\">Fluent Support\u003C\u002Fa> is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.\u003C\u002Fp>\n\u003Cp>Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.\u003C\u002Fp>\n\u003Cp>Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.\u003C\u002Fp>\n\u003Cp>From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.\u003C\u002Fp>\n\u003Cp>Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.\u003C\u002Fp>\n\u003Ch4>Support FEATURES Every Business Needs\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>All-in-One Customer Support Solution\u003C\u002Fstrong>\u003Cbr \u002F>\nWith Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.\u003C\u002Fli>\n\u003Cli>Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.\u003C\u002Fli>\n\u003Cli>Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.\u003C\u002Fli>\n\u003Cli>Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. \u003Cstrong>We don’t believe in Add-ons.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Customer Support Portal\u003C\u002Fstrong>\u003Cbr \u002F>\nYour customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.\u003C\u002Fp>\n\u003Cp>We’ve made \u003Cstrong>design improvements\u003C\u002Fstrong> and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Segmentation and Reporting\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.\u003C\u002Fli>\n\u003Cli>Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.\u003C\u002Fli>\n\u003Cli>Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.\u003C\u002Fli>\n\u003Cli>Admin\u002FSupport Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.\u003C\u002Fli>\n\u003Cli>Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.\u003C\u002Fli>\n\u003Cli>Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>AI-Powered Customer Support (PRO)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Generate AI-crafted responses for efficiency.\u003C\u002Fli>\n\u003Cli>Choose Responses from suggested drafts.\u003C\u002Fli>\n\u003Cli>Customize prompts and fine-tune replies to match your brand’s voice.\u003C\u002Fli>\n\u003Cli>Quickly summarize messages to understand queries faster.\u003C\u002Fli>\n\u003Cli>Analyze the message tone to respond appropriately.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎉 Out-of-the-box Productivity Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom Automated and Manual workflows\u003C\u002Fli>\n\u003Cli>Send a response to multiple support tickets at once. Very useful for similar queries.\u003C\u002Fli>\n\u003Cli>Close support tickets by filtering tickets that are older than 20 days (as an example).\u003C\u002Fli>\n\u003Cli>Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.\u003C\u002Fli>\n\u003Cli>Quickly edit a customer’s info from the ticket page or add a note for later usage.\u003C\u002Fli>\n\u003Cli>Get notified when multiple agents are engaging the same ticket.\u003C\u002Fli>\n\u003Cli>Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.\u003C\u002Fli>\n\u003Cli>Mention agents to specific tickets to get the right people involved.\u003C\u002Fli>\n\u003Cli>GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.\u003C\u002Fli>\n\u003Cli>Manual Time Tracking for tracking time spent on tickets and premium support.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Built for Speed & Productivity\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.\u003C\u002Fp>\n\u003Cp>For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Fully Self-hosted and Open Source\u003C\u002Fstrong>\u003Cbr \u002F>\nWith a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom dashboards\u003C\u002Fli>\n\u003Cli>Fully customizable ticket forms\u003C\u002Fli>\n\u003Cli>Host support portal on \u003Cstrong>headless\u003C\u002Fstrong> subdomain\u003C\u002Fli>\n\u003Cli>Setup custom self-managed email parser\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Fully GDPR Ready\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Modern. Powerful. Super Fast\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Built with VueJS and REST API as a Single-page Application.\u003C\u002Fli>\n\u003Cli>Fast-loading, lean interface so anyone can use it without any learning curve.\u003C\u002Fli>\n\u003Cli>Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.\u003C\u002Fli>\n\u003Cli>Separate DB Tables, and it doesn’t affect your WordPress page speed.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Seamless Integrations & Features (Pro)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support features and integrations that will help your business –\u003C\u002Fp>\n\u003Ch4>Seamless e-commerce support with WooCommerce & EDD:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Let your customers open a support ticket against an order so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your customers select a store product for the query.\u003C\u002Fli>\n\u003Cli>View your customer’s orders and purchase history from a ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Membership Support with WordPress Membership Plugins\u003C\u002Fh4>\n\u003Cp>If you have a membership site with Restrict Content Pro \u002F Paid Membership Pro \u002F Wishlist Member then we got your covered.\u003Cbr \u002F>\nWhen you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your members open a support ticket so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View your customer’s membership history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Make your Learning Management System more interactive\u003C\u002Fh4>\n\u003Cp>If you have a LMS site running on LearnDash \u002F LifterLMS \u002F TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your learners open a support ticket so you know exactly what they want to know.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View learning history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Core BuddyPress\u002FBuddyBoss Support\u003C\u002Fh4>\n\u003Cp>With BuddyPress\u002FBuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.\u003C\u002Fp>\n\u003Cp>So you can \u003Cstrong>ALWAYS\u003C\u002Fstrong> respond with the right message!\u003C\u002Fp>\n\u003Ch4>Automate Smartly and Do More in Less Time\u003C\u002Fh4>\n\u003Cp>With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with\u003Cbr \u002F>\n* Add internal notes\u003Cbr \u002F>\n* Set ticket priority\u003Cbr \u002F>\n* Assign appropriate support agents automatically\u003C\u002Fp>\n\u003Cp>With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.\u003C\u002Fp>\n\u003Ch4>Migrate From Other Support Plugins\u003C\u002Fh4>\n\u003Cp>If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.\u003C\u002Fp>\n\u003Ch4> Migrate From Awesome Support – WordPress HelpDesk & Support Plugin\u003C\u002Fh4>\n\u003Cp>For Awesome Support   users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the Awesome Support migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take few minutes depends on your support tickets size\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete Awesome Support Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support Dashboard.\u003C\u002Fli>\n\u003Cli>Resolve away!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Migrate From SupportCandy – Helpdesk & Support Ticket System\u003C\u002Fh4>\n\u003Cp>For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the SupportCandy migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete SupportCandy Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support plugin.\u003C\u002Fli>\n\u003Cli>Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Reviews by WordPress Experts\u003C\u002Fh4>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FP0S5RKkSOhc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=980&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FMrgbYAY9E9s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FtTyvYHK8hcA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FHxiJ6zLpbw8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FqncHY5GsVIU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Other Plugins By The Same Team\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-crm\u002F\" rel=\"ugc\">FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentform\u002F\" rel=\"ugc\">Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-tables\u002F\" rel=\"ugc\">Ninja Tables – Easiest Data Table Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-charts\u002F\" rel=\"ugc\">Ninja Charts – WordPress Charts and Graphs Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwp-payment-form\u002F\" rel=\"ugc\">Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentforms-pdf\u002F\" rel=\"ugc\">PDF Generator For Fluent Forms – The Contact Form Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-smtp\u002F\" rel=\"ugc\">FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Contribute\u003C\u002Fh3>\n\u003Cp>Fluent Support is an open source project. You can view the full sources (unminified JS) and  contribute to the project on GitHub: https:\u002F\u002Fgithub.com\u002FWPManageNinja\u002Ffluent-support\u003C\u002Fp>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to several external services for various functionalities.\u003C\u002Fp>\n\u003Ch4>Spam Protection Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Google reCAPTCHA\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity.\u003Cbr \u002F>\nIt sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled.\u003Cbr \u002F>\nThis service is provided by Google: \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>Migration Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Zendesk API (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers.\u003Cbr \u002F>\nData exchanged includes Zendesk API credentials, ticket data, user details, and attachments.\u003Cbr \u002F>\nThis service is provided by Zendesk: \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fcustomers-partners\u002Fterms-of-use\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fagreements-and-terms\u002Fprivacy-notice\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Help Scout API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments.\u003Cbr \u002F>\nData exchanged includes Help Scout API access token, conversation data, customer details, and attachments.\u003Cbr \u002F>\nThis service is provided by Help Scout: \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fterms-of-service\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Freshdesk API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments.\u003Cbr \u002F>\nData exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history.\u003Cbr \u002F>\nThis service is provided by Freshdesk: \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fterms\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>JSHelpdesk Integration (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin.\u003Cbr \u002F>\nData accessed includes local server files, ticket data, and customer information — all processed within your own server environment.\u003Cbr \u002F>\nNo external service connection is made for this integration.\u003C\u002Fp>\n\u003Ch4>Local Migration Tools\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Awesome Support and SupportCandy\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin includes migration tools for Awesome Support and SupportCandy plugins.\u003Cbr \u002F>\nThese tools access ticket and customer data directly from your WordPress database and perform all operations locally.\u003Cbr \u002F>\nNo external connections are established, and all processing occurs within your own server.\u003C\u002Fp>\n","Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.",10000,251222,90,62,"2026-03-06T13:22:00.000Z","5.6",[299,21,300,23,301],"customer-support-plugin","support-plugin","wordpress-support-ticket","https:\u002F\u002Ffluentsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffluent-support.2.0.6.zip",89,"2026-01-05 00:00:00",{"slug":307,"name":308,"version":309,"author":310,"author_profile":311,"description":312,"short_description":313,"active_installs":292,"downloaded":314,"rating":315,"num_ratings":316,"last_updated":317,"tested_up_to":16,"requires_at_least":297,"requires_php":18,"tags":318,"homepage":322,"download_link":323,"security_score":13,"vuln_count":324,"unpatched_count":28,"last_vuln_date":325,"fetched_at":30},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.5","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.",488372,98,287,"2026-01-28T06:09:00.000Z",[319,21,320,321,24],"customer-support","support","ticket","https:\u002F\u002Fsupportcandy.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupportcandy.3.4.5.zip",16,"2026-01-30 00:00:00",{"slug":327,"name":328,"version":329,"author":330,"author_profile":331,"description":332,"short_description":333,"active_installs":334,"downloaded":335,"rating":336,"num_ratings":337,"last_updated":338,"tested_up_to":339,"requires_at_least":340,"requires_php":341,"tags":342,"homepage":345,"download_link":346,"security_score":347,"vuln_count":348,"unpatched_count":28,"last_vuln_date":349,"fetched_at":30},"awesome-support","Awesome Support – WordPress HelpDesk & Support Plugin","6.3.7","awesomesupport","https:\u002F\u002Fprofiles.wordpress.org\u002Fawesomesupport\u002F","\u003Cp>\u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.\u003C\u002Fp>\n\u003Cp>And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.\u003C\u002Fp>\n\u003Cp>Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk!  You can also go hands-on with the \u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa> or scroll down to the bottom of this page for screen shots.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Product Tour\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F-SV-IUD6WvI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>For premium one-on-one support or pre-sales questions please visit the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">official site\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>What does it do?\u003C\u002Fh3>\n\u003Cp>Check out the user-friendly features of this awesome plugin:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Ticketing\u003C\u002Fstrong>: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Import\u003C\u002Fstrong>: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk\u003C\u002Fli>\n\u003Cli>\u003Cstrong>E-mail notifications\u003C\u002Fstrong>: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Restricted access\u003C\u002Fstrong>: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>File upload\u003C\u002Fstrong>: you control when files can be uploaded, how many files, and how large they are\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple products\u003C\u002Fstrong>: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple departments\u003C\u002Fstrong>: provide support for multiple departments\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom fields\u003C\u002Fstrong>: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Terms & conditions\u003C\u002Fstrong>: ask users to agree to your your terms and conditions before they open a ticket\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Old tickets\u003C\u002Fstrong>: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tickets waiting on you\u003C\u002Fstrong>: Quickly see all tickets still waiting for a reply\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Collaboration\u003C\u002Fstrong>: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sorting And Filtering\u003C\u002Fstrong>: includes an amazing flexible sorting, filtering and tagging system for your tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Security\u003C\u002Fstrong>: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tracking\u003C\u002Fstrong>: easily track where a ticket originated (support form, email, facebook, phone call etc.)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Prioritize your way\u003C\u002Fstrong>: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Time Tracking\u003C\u002Fstrong>: basic time tracking is included!  Admins can even adjust time and all time changes are logged directly in the ticket.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Labels\u003C\u002Fstrong>: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WordPress UI\u003C\u002Fstrong>: Uses the familiar WordPress administration user interface so there is almost no learning curve!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>REST API\u003C\u002Fstrong>: We love it when developers use our products.  The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GDPR READY\u003C\u002Fstrong>: Our registration screen can be easily configured to show GDPR related information\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GUTENBERG AWARE\u003C\u002Fstrong>: Compatible with the new WordPress editor known as Gutenberg\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WOOCOMMERCE INTEGRATION\u003C\u002Fstrong>: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Fawesome-support-features\u002F\" rel=\"nofollow ugc\">View the full list of features on our website\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">getawesomesupport.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Femail-support\u002F\" rel=\"nofollow ugc\">E-Mail Piping\u003C\u002Fa> – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-fields\u002F\" rel=\"nofollow ugc\">Custom Fields\u003C\u002Fa> – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpaid-support-woocommerce\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – charge users for using your support services.  Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – this is a must-have bridge between your WooCommerce store and Awesome Support\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fproductivity\u002F\" rel=\"nofollow ugc\">Powerpack\u003C\u002Fa> – Adds 30+ powerful additional functions to Awesome Support. Merge\u002Fsplit\u002Flock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Responses\u003C\u002Fa> – preconfigure replies to common questions, and access them in one click when replying to a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fgravity-forms\u002F\" rel=\"nofollow ugc\">Gravity Forms\u003C\u002Fa> – create custom ticket forms with this very popular WordPress forms builder\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-notes\u002F\" rel=\"nofollow ugc\">Private Notes\u003C\u002Fa> – insert notes into tickets that only agents and admins can view\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQs\u003C\u002Fa> – Powerful FAQ management make your agents more productive\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fnotifications\u002F\" rel=\"nofollow ugc\">Notifications\u003C\u002Fa> – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-status\u002F\" rel=\"nofollow ugc\">Custom Status and Labels\u003C\u002Fa> – create unlimited custom labels that give you new levels of organization for your tickets\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fadvanced-reports-statistics\u002F\" rel=\"nofollow ugc\">Advanced Reports and Statistics\u003C\u002Fa> – create hundreds of custom charts and tables from a base of 6 core reports\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-report-widgets\u002F\" rel=\"nofollow ugc\">Admin Report Widgets\u003C\u002Fa> – More than a dozen customizable widgets with key statistics on your WordPress dashboard!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ftime-tracking-invoicing\u002F\" rel=\"nofollow ugc\">Advanced Time Tracking\u003C\u002Fa> – Track and record time down to the reply level using automatic or manual timers.  Export data for invoicing.  View critical time and billing reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fauto-close\u002F\" rel=\"nofollow ugc\">Auto Close\u003C\u002Fa> – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Conduct suveys to see how your agents are performing.  Extremely customizable with multiple survey types and methods!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpublic-tickets\u002F\" rel=\"nofollow ugc\">Public Tickets\u003C\u002Fa> – Use your tickets to create a searchable archive of solutions.  Assign public\u002Fprivate control over tickets and replies to customers, agents!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fguest-tickets\u002F\" rel=\"nofollow ugc\">Guest Tickets\u003C\u002Fa> – Allow new users to enter their first ticket without the separate step of creating an account.  Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsmart-agent-assignment\u002F\" rel=\"nofollow ugc\">Smart Agent Assignment\u003C\u002Fa> – Have multiple agents with multiple departments and\u002For multiple products?  Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fdocumentation\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system.  Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fremote-tickets\u002F\" rel=\"nofollow ugc\">Remote Tickets\u003C\u002Fa> – Adds a pop-up ticket form to one or more remote websites.  Quickly and easily funnel tickets from all your websites to one core support site!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-facebook-chat-bot-early-release\u002F\" rel=\"nofollow ugc\">Smart Replies\u003C\u002Fa> – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fservice-level-agreements-sla\u002F\" rel=\"nofollow ugc\">Service Level Agreements\u003C\u002Fa> – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fissue-tracking\u002F\" rel=\"nofollow ugc\">Issue Tracking\u003C\u002Fa> – Easily manage multiple related tickets.  Very useful for product recalls, bug tracking, system-down situations and more. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-faq\u002F\" rel=\"nofollow ugc\">Custom FAQ\u003C\u002Fa> – Use any WordPress custom post type as your FAQ source.  Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-business-rules-engine-zapier-integration-beta\u002F\" rel=\"nofollow ugc\">Business Rules Engine With Zapier Integration\u003C\u002Fa> – Powerful rules engine for your tickets.  Automatically respond to tickets, change status, close tickets and more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcompany-profiles-shared-tickets-early-release\u002F\" rel=\"nofollow ugc\">Company Profiles\u003C\u002Fa> – Allow multiple users from the same company to manage a single pool of tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fscheduled-tickets\u002F\" rel=\"nofollow ugc\">Scheduled Tickets\u003C\u002Fa> – Create recurring tickets on daily\u002Fweekly\u002Fmonthly\u002Fannual schedules\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagent-front-end-early-release\u002F\" rel=\"nofollow ugc\">Agent Front End\u003C\u002Fa> – Allow untrusted agents to manage their tickets without access to wp-admin\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Bundles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstartup-bundle\" rel=\"nofollow ugc\">Startup Bundle\u003C\u002Fa> – A 50% discount on the 5 most common add-ons for unlimited sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstandard-bundle\" rel=\"nofollow ugc\">Standard Bundle\u003C\u002Fa> – A discount of 20%-60% on the 8 most common add-ons\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprofessional-bundle\" rel=\"nofollow ugc\">Professional Bundle\u003C\u002Fa> – A discount of 45%-70% on the add-ons most useful for e-commerce sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fenterprise-bundled\" rel=\"nofollow ugc\">Enterprise Bundle\u003C\u002Fa> – A discount of 50%-70% on the most common add-ons used in larger businesses.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagency-bundle\" rel=\"nofollow ugc\">Agency Bundle\u003C\u002Fa> – A discount of 55%-80% on a bundle of almost all our add-ons.  You get an even bigger discount if you purchase this package without the option for technical support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Roadmap\u003C\u002Fh3>\n\u003Cp>Want to know what’s next for Awesome Support? \u003Ca href=\"https:\u002F\u002Ftrello.com\u002Fb\u002FpHYdtkHc\" rel=\"nofollow ugc\">Check out the roadmap\u003C\u002Fa>. You can also vote for the ideas you like best!\u003C\u002Fp>\n\u003Ch3>Add-Ons\u003C\u002Fh3>\n\u003Cp>Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002F\" rel=\"nofollow ugc\">Check out our add-ons page\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>Team\u003C\u002Fh3>\n\u003Cp>Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Fteam\u002F\" rel=\"nofollow ugc\">team page\u003C\u002Fa>. Many thanks to them all!\u003C\u002Fp>\n\u003Cp>Our key core developers on the Awesome Support Development Team in 2018 include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ante Laca\u003C\u002Fli>\n\u003Cli>Muhammad Tahir Nazir\u003C\u002Fli>\n\u003Cli>Nigel Bahadur\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With contributions from customers such as:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Rolly Bueno\u003C\u002Fli>\n\u003Cli>Naveen Giri\u003C\u002Fli>\n\u003Cli>Nathan Moinvaziri\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Translators\u003C\u002Fh3>\n\u003Cp>Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017\u002F2021:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Miquel Martínez – Catalan\u003C\u002Fli>\n\u003Cli>Samer Haddad – Arabic\u003C\u002Fli>\n\u003Cli>Paul Hecko – Portuguese\u003C\u002Fli>\n\u003Cli>Thiago Rocon Kuwabara – Portuguese\u003C\u002Fli>\n\u003Cli>Denison Carlos – Portuguese (Brazil)\u003C\u002Fli>\n\u003Cli>Davey Hurkmans – Dutch\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity.  On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project!\u003Cbr \u002F>\n\u003Ca href=\"http:\u002F\u002Fcoderisk.com\u002Fwp\u002Fplugin\u002Fawesome-support\u002FRIPS-vo8pzWBS4X\" rel=\"nofollow ugc\">\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Related Companies Disclosure\u003C\u002Fstrong>\u003Cbr \u002F>\nAwesome Support now manages the newly released \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsimplepress\u002F\" rel=\"ugc\">Simple-Press Forums Plugin\u003C\u002Fa> as well.\u003C\u002Fp>\n","The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.",7000,530891,70,194,"2026-01-09T03:27:00.000Z","6.8.5","4.0","",[21,320,23,343,344],"ticket-system","tickets","https:\u002F\u002Fgetawesomesupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fawesome-support.6.3.7.zip",88,24,"2026-01-15 15:56:56",{"slug":351,"name":352,"version":353,"author":354,"author_profile":355,"description":356,"short_description":357,"active_installs":358,"downloaded":359,"rating":360,"num_ratings":361,"last_updated":362,"tested_up_to":363,"requires_at_least":364,"requires_php":18,"tags":365,"homepage":341,"download_link":366,"security_score":367,"vuln_count":368,"unpatched_count":47,"last_vuln_date":369,"fetched_at":30},"nirweb-support","Nirweb support","3.0.3","NirWp Team","https:\u002F\u002Fprofiles.wordpress.org\u002Fnirweb\u002F","\u003Cblockquote>\n\u003Cp>Aside from news websites, almost all websites of the world require a support system, \u003Cstrong>do you agree?\u003C\u002Fstrong>\u003Cbr \u002F>\n  The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>So we have agreed that using a support plugin is a need for every website, even yours, dear friend .\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Well!\u003C\u002Fstrong> The question that arises now is what features should a good support plugin have?\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fdemo.nirwp.com\u002Fticket-free\" rel=\"nofollow ugc\">wordpress & woocommerce support plugin Demo\u003C\u002Fa>  \u002F user&pass: demo\u003C\u002Fp>\n\u003Cp>To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The ability to define infinite departments\u003C\u002Fstrong>\u003Cbr \u002F>\nIf your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The ability to define infinite representatives.\u003C\u002Fstrong>\u003Cbr \u002F>\nWe will still be by your side if you need to add various representatives to your team.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>Complete accordance with \u003Cstrong>WooCommerce\u003C\u002Fstrong> and \u003Cstrong>Easy Digital Downloads\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Prepared answers\u003C\u002Fstrong>\u003Cbr \u002F>\nMany of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Searching the tickets\u003C\u002Fstrong>\u003Cbr \u002F>\nWhenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!\u003C\u002Fp>\n\u003Cp>All sections being AJAX and therefore doubly beautiful.\u003Cbr \u002F>\nWe have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Floating support icon on the website\u003C\u002Fstrong>\u003Cbr \u002F>\nYou could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!\u003C\u002Fp>\n\u003Ch3>List of some features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Users\u003C\u002Fli>\n\u003Cli>Unlimited Products\u003C\u002Fli>\n\u003Cli>Unlimited Departments \u003C\u002Fli>\n\u003Cli>Unlimited Pre answer\u003C\u002Fli>\n\u003Cli>Agents can create tickets on behalf of users \u003C\u002Fli>\n\u003Cli>Agents can view only their tickets or all tickets\u003C\u002Fli>\n\u003Cli>Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. \u003C\u002Fli>\n\u003Cli>Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.\u003C\u002Fli>\n\u003Cli>And …\u003C\u002Fli>\n\u003C\u002Ful>\n","NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce",1000,22067,84,12,"2023-12-05T12:07:00.000Z","6.4.8","5.0",[21,320,23,343],"https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fnirweb-support.zip",58,2,"2025-01-31 00:00:00",{"slug":371,"name":372,"version":373,"author":374,"author_profile":375,"description":376,"short_description":377,"active_installs":358,"downloaded":378,"rating":347,"num_ratings":379,"last_updated":380,"tested_up_to":16,"requires_at_least":364,"requires_php":381,"tags":382,"homepage":385,"download_link":386,"security_score":387,"vuln_count":278,"unpatched_count":28,"last_vuln_date":388,"fetched_at":30},"support-genix-lite","Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System","1.4.43","DevItems","https:\u002F\u002Fprofiles.wordpress.org\u002Fdevitemsllc\u002F","\u003Ch4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\u002F7 Chatbot, Smart Automation, and Reports\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Support Genix\u003C\u002Fstrong> is a powerful, \u003Cstrong>AI-powered helpdesk plugin\u003C\u002Fstrong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with \u003Cstrong>AI-powered reply generation\u003C\u002Fstrong>, \u003Cstrong>create knowledge base docs with AI\u003C\u002Fstrong> and enhance customer satisfaction with \u003Cstrong>24\u002F7 automated chatbot support\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With \u003Cstrong>unlimited tickets, agents, and customers\u003C\u002Fstrong>, plus advanced \u003Cstrong>AI features\u003C\u002Fstrong>, custom fields, and automated notifications, you’ll never miss an important issue again.\u003C\u002Fp>\n\u003Ch3>👇 Helpful Links to Get Started\u003C\u002Fh3>\n\u003Cp>🔎 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore\" rel=\"nofollow ugc\">Learn More\u003C\u002Fa> | 📄 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fdocs\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> | 📍 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Froadmaps\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps\" rel=\"nofollow ugc\">Roadmaps\u003C\u002Fa> | 🚀 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Explore Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🚀 Everything You Need for Smarter Customer Support\u003C\u002Fh3>\n\u003Cp>Support Genix is a \u003Cstrong>great alternative\u003C\u002Fstrong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering \u003Cstrong>enterprise-level features\u003C\u002Fstrong> at a fraction of the cost, with \u003Cstrong>no per-agent pricing\u003C\u002Fstrong> and \u003Cstrong>lifetime plans available\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Perfect for \u003Cstrong>e-commerce stores\u003C\u002Fstrong>, \u003Cstrong>digital product sellers\u003C\u002Fstrong>, \u003Cstrong>agencies\u003C\u002Fstrong>, \u003Cstrong>SaaS companies\u003C\u002Fstrong>, \u003Cstrong>educational platforms\u003C\u002Fstrong>, \u003Cstrong>membership sites\u003C\u002Fstrong> etc.\u003C\u002Fp>\n\u003Ch3>🤖 AI-Powered Features (New!)\u003C\u002Fh3>\n\u003Cp>Transform your support workflow with cutting-edge artificial intelligence:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FU_I59cup2-Y?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Help Me Write\u003C\u002Fstrong> – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot\u003C\u002Fstrong> – Provide instant answers 24\u002F7 from your knowledge base, reducing ticket volume by 40%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Writing Assistant\u003C\u002Fstrong> – Create comprehensive help documentation 10x faster using OpenAI and Claude.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>See AI Features in Action:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FEm9kxCRM0d0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Watch how the AI Chatbot answers customer questions 24\u002F7 using your knowledge base.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FJOYALNjfxQ4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Learn how to create professional help articles in minutes with AI Writing Assistant.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8Yj1iLg9kVk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>⚡ Core Features That Scale With You\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Everything\u003C\u002Fstrong> – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Management\u003C\u002Fstrong> – Build a self-service help center that empowers customers to find answers instantly.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations\u003C\u002Fstrong> – Connect with WooCommerce and Envato to enhance your support workflow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email to Ticket Conversion (Pro)\u003C\u002Fstrong> – Automatically convert incoming emails into organized support tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations (Pro)\u003C\u002Fstrong> – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Documentation Suggestions (Pro)\u003C\u002Fstrong> – Automatically suggest relevant help articles while customers create tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Track user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Complete Customization\u003C\u002Fstrong> – Custom fields, ticket categories, role-based permissions, and branding options.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>📊 Powerful Analytics & Reporting\u003C\u002Fh3>\n\u003Cp>Track every metric that matters with comprehensive analytics dashboards:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FfBsoonYiha0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Monitor user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality.\u003C\u002Fp>\n\u003Ch3>▶️ Video Tutorial\u003C\u002Fh3>\n\u003Cp>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO_qX3Bi5YN4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>❤️ Free Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Help Me Write (AI Reply Assistant) (New)\u003C\u002Fli>\n\u003Cli>AI-Powered Chatbot (New)\u003C\u002Fli>\n\u003Cli>AI Chatbot Analytics & Tracking (New)\u003C\u002Fli>\n\u003Cli>AI Writing Assistant for Knowledge Base (New)\u003C\u002Fli>\n\u003Cli>Chatbot-Only Documentation Mode (New)\u003C\u002Fli>\n\u003Cli>Smarter Knowledge Base Analytics (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Ticket Categories\u003C\u002Fli>\n\u003Cli>Ticket Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Priority System\u003C\u002Fli>\n\u003Cli>Ticket Status\u003C\u002Fli>\n\u003Cli>Ticket Transfer\u003C\u002Fli>\n\u003Cli>Support Tickets Report\u003C\u002Fli>\n\u003Cli>Undo Feature for Agents\u003C\u002Fli>\n\u003Cli>Category Order Management\u003C\u002Fli>\n\u003Cli>Automatic Agent Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Knowledge Base Management (New)\u003C\u002Fli>\n\u003Cli>Knowledge Base Layout & Style Customization (New)\u003C\u002Fli>\n\u003Cli>Full Site Editing (FSE) Support\u003C\u002Fli>\n\u003Cli>BetterDocs Migration Tool\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Team & User Roles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Customers\u003C\u002Fli>\n\u003Cli>Agent Roles & Permissions\u003C\u002Fli>\n\u003Cli>Multiple Role Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communication & Workflow\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Saved Replies\u003C\u002Fli>\n\u003Cli>Filters & Sorting\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations & Compatibility\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration\u003C\u002Fli>\n\u003Cli>Envato Marketplace Integration\u003C\u002Fli>\n\u003Cli>Fluent Support Migration Tool\u003C\u002Fli>\n\u003Cli>Multisite Support\u003C\u002Fli>\n\u003Cli>WPML Compatibility\u003C\u002Fli>\n\u003Cli>Multilingual Support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Setup & Design\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Setup Wizard\u003C\u002Fli>\n\u003Cli>Fully Responsive Design\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔥 Pro Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ticket Creation via Chatbot (New)\u003C\u002Fli>\n\u003Cli>Smart Documentation Suggestions (New)\u003C\u002Fli>\n\u003Cli>Auto Close Inactive Tickets\u003C\u002Fli>\n\u003Cli>Auto-Trash & Auto-Delete Tickets\u003C\u002Fli>\n\u003Cli>Conditional Logic for Custom Fields (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email to Ticket Conversion\u003C\u002Fli>\n\u003Cli>Mailbox Binding & Management (New)\u003C\u002Fli>\n\u003Cli>Ticket Transfer Between Mailboxes\u003C\u002Fli>\n\u003Cli>Ticket Tagging System\u003C\u002Fli>\n\u003Cli>Ticket Hotlink Sharing\u003C\u002Fli>\n\u003Cli>Customizable Text Editor Height\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration (Advanced)\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>WhatsApp Integration\u003C\u002Fli>\n\u003Cli>Slack Integration\u003C\u002Fli>\n\u003Cli>FluentCRM Integration\u003C\u002Fli>\n\u003Cli>Tutor LMS Integration\u003C\u002Fli>\n\u003Cli>BetterDocs Integration\u003C\u002Fli>\n\u003Cli>Webhook Integration (Incoming & Outgoing)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Analytics & Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance Insights\u003C\u002Fli>\n\u003Cli>Weekend & Holiday Settings\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>User Access & Login\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Login with Google & Envato\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🤝 Why Businesses Choose Support Genix\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>🚀 Effortless Ticket Management\u003C\u002Fstrong>\u003Cbr \u002F>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛠️ Customizable Support System\u003C\u002Fstrong>\u003Cbr \u002F>\nTailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>👥 Multi-Agent Support\u003C\u002Fstrong>\u003Cbr \u002F>\nCollaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📱 Email Notifications & Auto-Updates\u003C\u002Fstrong>\u003Cbr \u002F>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.\u003C\u002Fp>\n\u003Ch3>❤️ Support Genix Lite Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Help Me Write (New)\u003C\u002Fstrong> – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI-Powered Chatbot (New)\u003C\u002Fstrong> – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\u002F7 automated support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Chatbot Analytics (New)\u003C\u002Fstrong> – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Writing Assistant for Knowledge Base (New)\u003C\u002Fstrong> – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Chatbot-Only Documentation Mode (New)\u003C\u002Fstrong> – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smarter Knowledge Base Analytics (New)\u003C\u002Fstrong> – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Tickets\u003C\u002Fstrong> – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Categories\u003C\u002Fstrong> – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Custom Fields\u003C\u002Fstrong> – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Priority System\u003C\u002Fstrong> – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Status\u003C\u002Fstrong> – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer\u003C\u002Fstrong> – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Support Tickets Report\u003C\u002Fstrong> – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Undo Feature for Agents\u003C\u002Fstrong> – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Category Order Management\u003C\u002Fstrong> – Easily reorder support ticket categories with drag-and-drop functionality for better organization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Automatic Agent Assignment\u003C\u002Fstrong> – Automatically assign tickets to agents based on predefined assignment rules. If no agent is initially assigned, the system will automatically assign the ticket to the first replying agent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Management (New)\u003C\u002Fstrong> – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Layout & Style Customization (New)\u003C\u002Fstrong> – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Layouts + FSE Support\u003C\u002Fstrong> – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ BetterDocs Migration Tool\u003C\u002Fstrong> – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Team & User Roles:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Agents\u003C\u002Fstrong> – Add as many agents as needed to support your team’s growth, with no restrictions on user access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Customers\u003C\u002Fstrong> – Serve an unlimited number of customers, allowing your business to grow without support system limitations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Agent Roles & Permissions\u003C\u002Fstrong> – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multiple Role Assignment\u003C\u002Fstrong> – Assign multiple roles to users simultaneously for flexible permission management across teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Communication & Workflow:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email Notifications\u003C\u002Fstrong> – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Saved Replies\u003C\u002Fstrong> – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Filters & Sorting\u003C\u002Fstrong> – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations & Compatibility:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration\u003C\u002Fstrong> – View customer order history directly within support tickets for instant purchase context and faster resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fluent Support Migration Tool\u003C\u002Fstrong> – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multisite Support\u003C\u002Fstrong> – Full compatibility with WordPress Multisite networks for managing support across multiple sites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WPML Compatibility\u003C\u002Fstrong> – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multilingual Support\u003C\u002Fstrong> – Easily translate the plugin into any language using your preferred translation tool or system. It’s fully compatible with popular translation plugins, ensuring seamless localization for global users.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Setup & Design:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Setup Wizard\u003C\u002Fstrong> – Quick and easy setup process with guided wizard for faster onboarding and configuration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fully Responsive Design\u003C\u002Fstrong> – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.\u003C\u002Fp>\n\u003Ch3>🔥 Premium Features (Support Genix Pro)\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Creation via Chatbot (New)\u003C\u002Fstrong> – Allow customers to create support tickets directly from the chatbot interface when their questions require human assistance, ensuring seamless escalation with full conversation context.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smart Documentation Suggestions (New)\u003C\u002Fstrong> – Display relevant help articles from your knowledge base automatically while customers create tickets, empowering self-service and reducing incoming support volume by up to 40%.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto Close Inactive Ticket\u003C\u002Fstrong> – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized without manual intervention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto-Trash & Auto-Delete Tickets\u003C\u002Fstrong> – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized for better performance.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Conditional Logic for Custom Fields (New)\u003C\u002Fstrong> – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need without overwhelming customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email to Ticket Conversion\u003C\u002Fstrong> – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input for faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Mailbox Binding & Management (New)\u003C\u002Fstrong> – Associate specific email addresses directly with support tickets, enabling organized multi-mailbox management, automatic routing, and department-based email handling.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer Between Mailboxes\u003C\u002Fstrong> – Move tickets across different mailbox categories for better organization, departmental routing, and workload distribution across your support team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Tags\u003C\u002Fstrong> – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries and issue types.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Hotlink\u003C\u002Fstrong> – Provide customers with secure, one-click access to their tickets directly. Each hotlink automatically logs the customer into the support portal, allowing them to view and manage their tickets without manually signing in.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Text Editor Height\u003C\u002Fstrong> – Adjust the initial height of the text editor to match your team’s preferences for more comfortable ticket creation and reply workflows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration (Advanced)\u003C\u002Fstrong> – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Webhook Integration\u003C\u002Fstrong> – Integrate with external services like Zapier, HubSpot, and more, improving communication and automating ticket updates across your entire tech stack.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics & Performance:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Performance Insights\u003C\u002Fstrong> – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, monthly, or custom intervals. Track key support metrics delivered directly to your inbox to drive data-informed decisions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Weekend & Holiday Settings\u003C\u002Fstrong> – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Access & Login:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Login with Google & Envato\u003C\u002Fstrong> – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Priority Support\u003C\u002Fstrong> – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.\u003C\u002Fp>\n\u003Cp>More features and enhancements are coming on regular updates! 🚀 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>⚡ Powerful Integrations Available in Support Genix\u003C\u002Fh3>\n\u003Cp>Connect with the tools you already use! Verify purchase codes, communicate with customers, and manage queries faster with powerful integrations. 🚀\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛒 Connect Your Digital Marketplace\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Envato Marketplace Integration\u003C\u002Fstrong> – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💬 Reach Customers Wherever They Are\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WhatsApp Integration (Pro)\u003C\u002Fstrong> – Support customers on WhatsApp with automatic ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Slack Integration (Pro)\u003C\u002Fstrong> – Get real-time ticket updates via Slack for better team collaboration.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💡 Seamless eCommerce Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Manage WooCommerce customer queries and orders directly in Support Genix.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>EDD Integration (Pro)\u003C\u002Fstrong> – Simplified support for Easy Digital Downloads with seamless ticket management.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎯 Amplify Your Marketing & Learning Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>FluentCRM Integration (Pro)\u003C\u002Fstrong> – Efficient CRM management of customer relations and communications.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tutor LMS Integration (Pro)\u003C\u002Fstrong> – Manage support tickets for students, courses, and instructors.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>📉 Reduce Ticket Volume Automatically\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>BetterDocs Integration (Pro)\u003C\u002Fstrong> – Auto-suggest relevant articles before tickets are created to reduce  …\u003C\u002Fli>\n\u003C\u002Ful>\n","Manage customer support with a powerful helpdesk & support ticket system — track customer tickets, resolve, and streamline your support workflow.",45156,9,"2026-03-15T10:43:00.000Z","7.2",[383,319,21,384,23],"ai-chatbot","knowledge-base","http:\u002F\u002Fsupportgenix.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-genix-lite.1.4.43.zip",97,"2025-09-03 00:00:00",{"attackSurface":390,"codeSignals":742,"taintFlows":1612,"riskAssessment":1782,"analyzedAt":1801},{"hooks":391,"ajaxHandlers":703,"restRoutes":715,"shortcodes":716,"cronEvents":731,"entryPointCount":74,"unprotectedCount":368},[392,398,404,408,412,415,420,422,424,426,428,430,432,434,439,443,445,449,454,457,461,464,468,471,475,478,480,483,487,492,497,501,504,507,510,515,520,524,528,531,534,538,542,544,547,550,554,558,561,565,568,571,574,576,580,584,588,592,596,600,603,606,610,614,618,622,626,630,634,638,642,646,649,652,655,658,661,664,667,670,673,676,680,683,687,691,694,698],{"type":393,"name":394,"callback":395,"file":396,"line":397},"action","admin_init","jsAdminIntilization","includes\\addon-updater\\jsstupdater.php",35,{"type":399,"name":400,"callback":401,"priority":402,"file":396,"line":403},"filter","plugins_api","jsPluginsAPI",10,43,{"type":393,"name":405,"callback":406,"file":396,"line":407},"admin_notices","jsCheckUpdateNotice",47,{"type":393,"name":409,"callback":410,"file":396,"line":411},"after_plugin_row","jsKeyInput",48,{"type":393,"name":405,"callback":413,"file":414,"line":74},"jsstadmin_notices","includes\\classes\\jsstadminreviewbox.php",{"type":399,"name":416,"callback":417,"file":418,"line":419},"upload_dir","jssupportticket_upload_dir","includes\\classes\\uploads.php",67,{"type":399,"name":416,"callback":417,"file":418,"line":421},168,{"type":399,"name":416,"callback":417,"file":418,"line":423},237,{"type":399,"name":416,"callback":417,"file":418,"line":425},306,{"type":399,"name":416,"callback":417,"file":418,"line":427},363,{"type":399,"name":416,"callback":417,"file":418,"line":429},419,{"type":399,"name":416,"callback":417,"file":418,"line":431},478,{"type":399,"name":416,"callback":417,"file":418,"line":433},535,{"type":393,"name":435,"callback":436,"file":437,"line":438},"parse_request","jssupportticket_custom_session_handling","includes\\classes\\wphdsession.php",19,{"type":393,"name":440,"callback":441,"file":442,"line":379},"init","checkFormRequest","includes\\formhandler.php",{"type":393,"name":440,"callback":444,"file":442,"line":402},"checkDeleteRequest",{"type":393,"name":446,"callback":447,"priority":402,"file":448,"line":361},"wp_login_failed","jssupportticket_login_failed","includes\\jsst-hooks.php",{"type":399,"name":450,"callback":451,"priority":452,"file":448,"line":453},"authenticate","jsst_authenticate_username_password",30,45,{"type":393,"name":440,"callback":455,"file":448,"line":456},"jsst_add_new_member",203,{"type":393,"name":458,"callback":459,"file":448,"line":460},"show_user_profile","jsst_add_admin_signature_field",227,{"type":393,"name":462,"callback":459,"file":448,"line":463},"edit_user_profile",228,{"type":393,"name":465,"callback":466,"file":448,"line":467},"personal_options_update","jsst_save_admin_signature_field",249,{"type":393,"name":469,"callback":466,"file":448,"line":470},"edit_user_profile_update",250,{"type":393,"name":472,"callback":473,"file":448,"line":474},"delete_user","jsst_remove_user",281,{"type":393,"name":465,"callback":476,"file":448,"line":477},"jsst_update_user_profile",283,{"type":393,"name":469,"callback":476,"file":448,"line":479},329,{"type":393,"name":481,"callback":476,"file":448,"line":482},"user_register",330,{"type":393,"name":484,"callback":485,"file":486,"line":379},"admin_menu","mainmenu","includes\\jssupportticketadmin.php",{"type":393,"name":488,"callback":489,"file":490,"line":491},"widgets_init","jsst_main_plugin_register_widgets","includes\\pageswidget.php",95,{"type":399,"name":493,"callback":494,"file":495,"line":496},"post_rewrite_rules","jsst_post_rewrite_rules_array","includes\\paramregister.php",49,{"type":399,"name":498,"callback":499,"file":495,"line":500},"page_rewrite_rules","jsst_page_rewrite_rules_array",57,{"type":399,"name":502,"callback":503,"file":495,"line":304},"generate_rewrite_rules","jsst_rewrite_rules",{"type":399,"name":505,"callback":506,"priority":402,"file":495,"line":315},"query_vars","jsst_query_var",{"type":393,"name":435,"callback":508,"file":495,"line":509},"jsst_parse_request",517,{"type":399,"name":511,"callback":512,"priority":513,"file":495,"line":514},"redirect_canonical","jsst_redirect_canonical",11,541,{"type":399,"name":516,"callback":517,"file":518,"line":519},"cron_schedules","jssupportticket_customschedules","js-support-ticket.php",80,{"type":399,"name":521,"callback":522,"file":518,"line":523},"the_content","checkRequest",81,{"type":393,"name":525,"callback":526,"file":518,"line":527},"wp_insert_site","jssupportticket_new_site",86,{"type":393,"name":529,"callback":530,"priority":402,"file":518,"line":347},"wpmu_new_blog","jssupportticket_new_blog",{"type":399,"name":532,"callback":533,"file":518,"line":294},"wpmu_drop_tables","jssupportticket_delete_site",{"type":393,"name":535,"callback":536,"file":518,"line":537},"jssupporticket_updateticketstatus","updateticketstatus",93,{"type":393,"name":539,"callback":540,"priority":541,"file":518,"line":491},"template_redirect","printTicket",5,{"type":393,"name":394,"callback":543,"file":518,"line":387},"jssupportticket_activation_redirect",{"type":393,"name":545,"callback":546,"file":518,"line":315},"wp_footer","checkScreenTag",{"type":393,"name":548,"callback":548,"file":518,"line":549},"jsst_resetnotificationvalues",99,{"type":393,"name":551,"callback":552,"file":518,"line":553},"wp_head","jsst_register_plugin_styles",101,{"type":393,"name":555,"callback":556,"file":518,"line":557},"admin_enqueue_scripts","jsst_admin_register_plugin_styles",102,{"type":393,"name":559,"callback":559,"file":518,"line":560},"jsst_reset_aadon_query",103,{"type":393,"name":562,"callback":563,"file":518,"line":564},"jssupporticket_ticketviaemail","ticketviaemail",105,{"type":393,"name":440,"callback":566,"file":518,"line":567},"jsst_handle_public_cronjob",106,{"type":393,"name":394,"callback":569,"file":518,"line":570},"jsst_handle_search_form_data",107,{"type":393,"name":394,"callback":572,"file":518,"line":573},"jsst_handle_delete_cookies",108,{"type":393,"name":440,"callback":569,"file":518,"line":575},109,{"type":393,"name":577,"callback":578,"file":518,"line":579},"jsst_delete_expire_session_data","jshd_delete_expire_session_data",110,{"type":399,"name":581,"callback":582,"file":518,"line":583},"safe_style_css","jsjp_safe_style_css",111,{"type":393,"name":585,"callback":586,"file":518,"line":587},"jsst_process_transation_key_status","jshd_process_transation_key_status",116,{"type":393,"name":589,"callback":590,"file":518,"line":591},"jsst_auto_update_addons","jshd_auto_update_addons",121,{"type":393,"name":593,"callback":594,"priority":402,"file":518,"line":595},"upgrader_process_complete","jssupportticket_upgrade_completed",126,{"type":399,"name":597,"callback":598,"file":518,"line":599},"aioseo_disable_shortcode_parsing","__return_true",129,{"type":393,"name":405,"callback":601,"file":518,"line":602},"jsst_show_expiry_error_notice",131,{"type":393,"name":405,"callback":604,"file":518,"line":605},"jsst_show_addon_update_global_notice",133,{"type":393,"name":607,"callback":608,"priority":402,"file":518,"line":609},"jsst-ticketcreate","ticketcreate",787,{"type":393,"name":611,"callback":612,"priority":402,"file":518,"line":613},"jsst-ticketreply","ticketreply",788,{"type":393,"name":615,"callback":616,"priority":402,"file":518,"line":617},"jsst-ticketclose","ticketclose",789,{"type":393,"name":619,"callback":620,"priority":402,"file":518,"line":621},"jsst-ticketdelete","ticketdelete",790,{"type":393,"name":623,"callback":624,"priority":402,"file":518,"line":625},"jsst-ticketbeforelisting","ticketbeforelisting",791,{"type":393,"name":627,"callback":628,"priority":402,"file":518,"line":629},"jsst-ticketbeforeview","ticketbeforeview",792,{"type":393,"name":631,"callback":632,"priority":402,"file":518,"line":633},"jsst-beforeemailticketcreate","beforeemailticketcreate",794,{"type":393,"name":635,"callback":636,"priority":402,"file":518,"line":637},"jsst-beforeemailticketreply","beforeemailticketreply",795,{"type":393,"name":639,"callback":640,"priority":402,"file":518,"line":641},"jsst-beforeemailticketclose","beforeemailticketclose",796,{"type":393,"name":643,"callback":644,"priority":402,"file":518,"line":645},"jsst-beforeemailticketdelete","beforeemailticketdelete",797,{"type":393,"name":647,"callback":647,"file":518,"line":648},"jssupportticket_load_wp_plugin_file",847,{"type":393,"name":650,"callback":650,"file":518,"line":651},"jssupportticket_load_wp_admin_file",848,{"type":393,"name":653,"callback":653,"file":518,"line":654},"jssupportticket_load_wp_file",849,{"type":393,"name":656,"callback":656,"file":518,"line":657},"jssupportticket_load_wp_pcl_zip",850,{"type":393,"name":659,"callback":659,"file":518,"line":660},"jssupportticket_load_wp_upgrader",851,{"type":393,"name":662,"callback":662,"file":518,"line":663},"jssupportticket_load_wp_ajax_upgrader_skin",852,{"type":393,"name":665,"callback":665,"file":518,"line":666},"jssupportticket_load_wp_plugin_upgrader",853,{"type":393,"name":668,"callback":668,"file":518,"line":669},"jssupportticket_load_wp_translation_install",854,{"type":393,"name":671,"callback":671,"file":518,"line":672},"jssupportticket_load_phpass",855,{"type":393,"name":440,"callback":674,"priority":47,"file":518,"line":675},"jsst_custom_init_session",1456,{"type":399,"name":677,"callback":678,"file":518,"line":679},"login_form_middle","jsstAddLostPasswordLink",1466,{"type":399,"name":677,"callback":681,"file":518,"line":682},"jsstAddRegisterLink",1472,{"type":393,"name":684,"callback":685,"file":518,"line":686},"jsst_addon_update_date_failed","jsstaddonUpdateDateFailed",1506,{"type":399,"name":688,"callback":689,"priority":402,"file":518,"line":690},"style_loader_tag","jsstW3cValidation",1511,{"type":399,"name":692,"callback":689,"priority":402,"file":518,"line":693},"script_loader_tag",1512,{"type":399,"name":416,"callback":695,"file":696,"line":697},"jssupportticket_upload_custom_logo","modules\\configuration\\model.php",266,{"type":399,"name":699,"callback":700,"file":701,"line":702},"wp_mail_content_type","jsst_set_html_content_type","modules\\email\\model.php",1986,[704,709,711],{"action":705,"nopriv":706,"callback":707,"hasNonce":706,"hasCapCheck":706,"file":708,"line":379},"jsticket_ajax",false,"ajaxhandler","includes\\ajax.php",{"action":705,"nopriv":710,"callback":707,"hasNonce":706,"hasCapCheck":706,"file":708,"line":402},true,{"action":712,"nopriv":706,"callback":713,"hasNonce":710,"hasCapCheck":706,"file":518,"line":714},"save_dashboard_preferences","jssupportticket_save_dashboard_preferences",1488,[],[717,721,724,727],{"tag":718,"callback":719,"file":720,"line":379},"jssupportticket","show_main_ticket","includes\\shortcodes.php",{"tag":722,"callback":723,"file":720,"line":402},"jssupportticket_addticket","show_form_ticket",{"tag":725,"callback":726,"file":720,"line":361},"jssupportticket_addticket_multiform","show_form_ticket_for_multiform",{"tag":728,"callback":729,"file":720,"line":730},"jssupportticket_mytickets","show_my_ticket",14,[732,734,736,738,740],{"hook":577,"callback":577,"file":518,"line":733},114,{"hook":585,"callback":585,"file":518,"line":735},119,{"hook":589,"callback":589,"file":518,"line":737},124,{"hook":535,"callback":535,"file":518,"line":739},180,{"hook":562,"callback":562,"file":518,"line":741},182,{"dangerousFunctions":743,"sqlUsage":754,"outputEscaping":905,"fileOperations":1610,"externalRequests":438,"nonceChecks":602,"capabilityChecks":336,"bundledLibraries":1611},[744,749,752],{"fn":745,"file":746,"line":747,"context":748},"unserialize","modules\\thirdpartyimport\\model.php",3451,"$jsst_attachment = unserialize($jsst_post_meta[\"_wp_attachment_metadata\"][0]);",{"fn":745,"file":746,"line":750,"context":751},4255,"$jsst_custom_fields = unserialize($jsst_custom_fields_serializeed->value);",{"fn":745,"file":746,"line":753,"context":751},5645,{"prepared":755,"raw":756,"locations":757},678,69,[758,762,763,765,767,770,773,775,778,781,783,785,787,789,791,793,795,799,801,803,805,807,809,811,813,815,817,819,821,823,825,827,829,831,833,835,837,839,841,843,845,847,849,851,853,855,857,859,861,864,866,868,870,872,874,876,878,880,882,884,886,888,890,892,894,896,898,901,903],{"file":759,"line":760,"context":761},"includes\\activation.php",37,"$wpdb->get_var() with variable interpolation",{"file":759,"line":411,"context":761},{"file":759,"line":764,"context":761},54,{"file":759,"line":766,"context":761},66,{"file":768,"line":769,"context":761},"includes\\deactivation.php",15,{"file":518,"line":771,"context":772},171,"$wpdb->get_col() with variable interpolation",{"file":518,"line":774,"context":772},742,{"file":696,"line":776,"context":777},79,"$wpdb->query() with variable interpolation",{"file":779,"line":780,"context":761},"modules\\jssupportticket\\model.php",677,{"file":779,"line":782,"context":761},682,{"file":779,"line":784,"context":761},687,{"file":779,"line":786,"context":761},692,{"file":779,"line":788,"context":761},728,{"file":779,"line":790,"context":761},733,{"file":779,"line":792,"context":761},738,{"file":779,"line":794,"context":761},743,{"file":796,"line":797,"context":798},"modules\\reply\\model.php",335,"$wpdb->get_row() with variable interpolation",{"file":796,"line":800,"context":772},590,{"file":796,"line":802,"context":772},609,{"file":746,"line":804,"context":761},234,{"file":746,"line":806,"context":761},238,{"file":746,"line":808,"context":761},243,{"file":746,"line":810,"context":761},247,{"file":746,"line":812,"context":761},251,{"file":746,"line":814,"context":761},255,{"file":746,"line":816,"context":761},259,{"file":746,"line":818,"context":772},1256,{"file":746,"line":820,"context":761},2087,{"file":746,"line":822,"context":761},2100,{"file":746,"line":824,"context":761},2107,{"file":746,"line":826,"context":761},2114,{"file":746,"line":828,"context":761},2121,{"file":746,"line":830,"context":761},2128,{"file":746,"line":832,"context":761},2135,{"file":746,"line":834,"context":761},2144,{"file":746,"line":836,"context":761},4038,{"file":746,"line":838,"context":761},4042,{"file":746,"line":840,"context":761},4048,{"file":746,"line":842,"context":761},4051,{"file":746,"line":844,"context":761},4054,{"file":746,"line":846,"context":761},4057,{"file":746,"line":848,"context":761},4235,{"file":746,"line":850,"context":761},5607,{"file":746,"line":852,"context":761},5614,{"file":746,"line":854,"context":761},5625,{"file":746,"line":856,"context":761},5632,{"file":746,"line":858,"context":761},5639,{"file":746,"line":860,"context":761},5652,{"file":862,"line":863,"context":761},"modules\\ticket\\model.php",952,{"file":862,"line":865,"context":761},954,{"file":862,"line":867,"context":761},960,{"file":862,"line":869,"context":761},966,{"file":862,"line":871,"context":761},968,{"file":862,"line":873,"context":761},977,{"file":862,"line":875,"context":798},1421,{"file":862,"line":877,"context":798},1805,{"file":862,"line":879,"context":798},2008,{"file":862,"line":881,"context":798},2056,{"file":862,"line":883,"context":798},2179,{"file":862,"line":885,"context":798},2340,{"file":862,"line":887,"context":798},2391,{"file":862,"line":889,"context":761},2604,{"file":862,"line":891,"context":761},2608,{"file":862,"line":893,"context":761},2612,{"file":862,"line":895,"context":761},2616,{"file":862,"line":897,"context":761},2619,{"file":899,"line":900,"context":772},"uninstall.php",20,{"file":899,"line":902,"context":777},25,{"file":899,"line":904,"context":777},36,{"escaped":906,"rawEcho":907,"locations":908},14029,436,[909,913,914,915,917,918,919,920,922,923,924,925,927,928,930,931,932,934,935,937,938,940,941,943,944,945,946,948,949,951,952,954,955,957,958,960,961,963,964,966,967,969,970,972,973,975,976,978,979,981,982,984,985,987,988,990,991,993,994,996,997,999,1000,1002,1003,1005,1007,1008,1010,1011,1013,1014,1016,1017,1019,1020,1022,1023,1024,1025,1027,1029,1031,1032,1033,1034,1036,1037,1039,1041,1042,1044,1045,1047,1048,1050,1051,1053,1054,1056,1057,1059,1060,1062,1063,1065,1067,1068,1070,1071,1072,1073,1074,1075,1077,1078,1080,1081,1083,1084,1086,1087,1089,1091,1092,1094,1095,1097,1098,1100,1101,1103,1104,1106,1108,1110,1111,1113,1114,1116,1117,1119,1120,1122,1123,1125,1126,1128,1129,1131,1133,1134,1136,1137,1139,1140,1142,1143,1145,1146,1148,1149,1151,1152,1154,1155,1157,1158,1160,1161,1163,1164,1166,1167,1169,1170,1171,1172,1174,1175,1177,1178,1180,1181,1183,1184,1186,1187,1189,1190,1192,1193,1195,1196,1198,1199,1201,1202,1204,1205,1207,1208,1210,1211,1213,1214,1216,1217,1219,1220,1222,1223,1225,1226,1228,1229,1231,1232,1234,1235,1237,1238,1240,1241,1243,1244,1246,1247,1249,1250,1252,1253,1255,1257,1258,1260,1261,1263,1264,1266,1268,1269,1271,1272,1274,1276,1277,1278,1280,1281,1283,1284,1286,1287,1289,1290,1292,1293,1295,1296,1298,1299,1301,1302,1304,1305,1306,1307,1309,1310,1312,1314,1316,1317,1318,1319,1321,1323,1325,1327,1328,1329,1331,1333,1334,1335,1336,1338,1340,1342,1344,1346,1349,1350,1352,1353,1355,1357,1358,1360,1361,1362,1363,1364,1365,1367,1368,1370,1371,1373,1375,1376,1377,1379,1380,1382,1383,1384,1386,1388,1389,1390,1392,1394,1396,1397,1398,1400,1402,1404,1406,1407,1409,1410,1411,1412,1414,1415,1417,1418,1419,1421,1423,1425,1426,1428,1430,1432,1434,1436,1438,1440,1442,1444,1446,1448,1450,1452,1454,1456,1457,1458,1460,1462,1464,1466,1468,1470,1472,1474,1476,1478,1480,1482,1484,1486,1488,1490,1492,1494,1496,1498,1501,1503,1505,1507,1509,1511,1513,1515,1517,1520,1522,1524,1526,1528,1530,1532,1534,1536,1538,1540,1542,1544,1546,1548,1550,1552,1554,1556,1558,1560,1562,1564,1567,1569,1571,1573,1575,1577,1579,1581,1583,1585,1587,1589,1591,1593,1595,1597,1599,1601,1603,1605,1606,1608],{"file":910,"line":911,"context":912},"includes\\classes\\jsstadminsidemenu.php",77,"raw output",{"file":910,"line":523,"context":912},{"file":910,"line":304,"context":912},{"file":910,"line":916,"context":912},91,{"file":910,"line":916,"context":912},{"file":910,"line":537,"context":912},{"file":910,"line":537,"context":912},{"file":910,"line":921,"context":912},94,{"file":910,"line":921,"context":912},{"file":910,"line":491,"context":912},{"file":910,"line":491,"context":912},{"file":910,"line":926,"context":912},96,{"file":910,"line":926,"context":912},{"file":910,"line":929,"context":912},100,{"file":910,"line":557,"context":912},{"file":910,"line":557,"context":912},{"file":910,"line":933,"context":912},104,{"file":910,"line":933,"context":912},{"file":910,"line":936,"context":912},113,{"file":910,"line":936,"context":912},{"file":910,"line":939,"context":912},115,{"file":910,"line":939,"context":912},{"file":910,"line":942,"context":912},118,{"file":910,"line":942,"context":912},{"file":910,"line":591,"context":912},{"file":910,"line":591,"context":912},{"file":910,"line":947,"context":912},128,{"file":910,"line":947,"context":912},{"file":910,"line":950,"context":912},134,{"file":910,"line":950,"context":912},{"file":910,"line":953,"context":912},136,{"file":910,"line":953,"context":912},{"file":910,"line":956,"context":912},137,{"file":910,"line":956,"context":912},{"file":910,"line":959,"context":912},141,{"file":910,"line":959,"context":912},{"file":910,"line":962,"context":912},143,{"file":910,"line":962,"context":912},{"file":910,"line":965,"context":912},144,{"file":910,"line":965,"context":912},{"file":910,"line":968,"context":912},148,{"file":910,"line":968,"context":912},{"file":910,"line":971,"context":912},150,{"file":910,"line":971,"context":912},{"file":910,"line":974,"context":912},151,{"file":910,"line":974,"context":912},{"file":910,"line":977,"context":912},177,{"file":910,"line":977,"context":912},{"file":910,"line":980,"context":912},179,{"file":910,"line":980,"context":912},{"file":910,"line":983,"context":912},185,{"file":910,"line":983,"context":912},{"file":910,"line":986,"context":912},187,{"file":910,"line":986,"context":912},{"file":910,"line":989,"context":912},188,{"file":910,"line":989,"context":912},{"file":910,"line":992,"context":912},193,{"file":910,"line":992,"context":912},{"file":910,"line":995,"context":912},195,{"file":910,"line":995,"context":912},{"file":910,"line":998,"context":912},196,{"file":910,"line":998,"context":912},{"file":910,"line":1001,"context":912},200,{"file":910,"line":456,"context":912},{"file":910,"line":1004,"context":912},212,{"file":910,"line":1006,"context":912},215,{"file":910,"line":1006,"context":912},{"file":910,"line":1009,"context":912},216,{"file":910,"line":1009,"context":912},{"file":910,"line":1012,"context":912},218,{"file":910,"line":1012,"context":912},{"file":910,"line":1015,"context":912},225,{"file":910,"line":1015,"context":912},{"file":910,"line":1018,"context":912},231,{"file":910,"line":1018,"context":912},{"file":910,"line":1021,"context":912},233,{"file":910,"line":1021,"context":912},{"file":910,"line":804,"context":912},{"file":910,"line":804,"context":912},{"file":910,"line":1026,"context":912},239,{"file":910,"line":1028,"context":912},248,{"file":910,"line":1030,"context":912},253,{"file":910,"line":1030,"context":912},{"file":910,"line":814,"context":912},{"file":910,"line":814,"context":912},{"file":910,"line":1035,"context":912},256,{"file":910,"line":1035,"context":912},{"file":910,"line":1038,"context":912},260,{"file":910,"line":1040,"context":912},262,{"file":910,"line":1040,"context":912},{"file":910,"line":1043,"context":912},264,{"file":910,"line":1043,"context":912},{"file":910,"line":1046,"context":912},265,{"file":910,"line":1046,"context":912},{"file":910,"line":1049,"context":912},269,{"file":910,"line":1049,"context":912},{"file":910,"line":1052,"context":912},271,{"file":910,"line":1052,"context":912},{"file":910,"line":1055,"context":912},272,{"file":910,"line":1055,"context":912},{"file":910,"line":1058,"context":912},273,{"file":910,"line":1058,"context":912},{"file":910,"line":1061,"context":912},274,{"file":910,"line":1061,"context":912},{"file":910,"line":1064,"context":912},277,{"file":910,"line":1066,"context":912},280,{"file":910,"line":1066,"context":912},{"file":910,"line":1069,"context":912},282,{"file":910,"line":1069,"context":912},{"file":910,"line":477,"context":912},{"file":910,"line":477,"context":912},{"file":910,"line":316,"context":912},{"file":910,"line":316,"context":912},{"file":910,"line":1076,"context":912},289,{"file":910,"line":1076,"context":912},{"file":910,"line":1079,"context":912},290,{"file":910,"line":1079,"context":912},{"file":910,"line":1082,"context":912},295,{"file":910,"line":1082,"context":912},{"file":910,"line":1085,"context":912},301,{"file":910,"line":479,"context":912},{"file":910,"line":1088,"context":912},339,{"file":910,"line":1090,"context":912},342,{"file":910,"line":1090,"context":912},{"file":910,"line":1093,"context":912},348,{"file":910,"line":1093,"context":912},{"file":910,"line":1096,"context":912},350,{"file":910,"line":1096,"context":912},{"file":910,"line":1099,"context":912},351,{"file":910,"line":1099,"context":912},{"file":910,"line":1102,"context":912},356,{"file":910,"line":1102,"context":912},{"file":910,"line":1105,"context":912},362,{"file":910,"line":1107,"context":912},372,{"file":910,"line":1109,"context":912},375,{"file":910,"line":1109,"context":912},{"file":910,"line":1112,"context":912},376,{"file":910,"line":1112,"context":912},{"file":910,"line":1115,"context":912},381,{"file":910,"line":1115,"context":912},{"file":910,"line":1118,"context":912},387,{"file":910,"line":1118,"context":912},{"file":910,"line":1121,"context":912},389,{"file":910,"line":1121,"context":912},{"file":910,"line":1124,"context":912},390,{"file":910,"line":1124,"context":912},{"file":910,"line":1127,"context":912},395,{"file":910,"line":1127,"context":912},{"file":910,"line":1130,"context":912},399,{"file":910,"line":1132,"context":912},401,{"file":910,"line":1132,"context":912},{"file":910,"line":1135,"context":912},403,{"file":910,"line":1135,"context":912},{"file":910,"line":1138,"context":912},404,{"file":910,"line":1138,"context":912},{"file":910,"line":1141,"context":912},408,{"file":910,"line":1141,"context":912},{"file":910,"line":1144,"context":912},410,{"file":910,"line":1144,"context":912},{"file":910,"line":1147,"context":912},411,{"file":910,"line":1147,"context":912},{"file":910,"line":1150,"context":912},412,{"file":910,"line":1150,"context":912},{"file":910,"line":1153,"context":912},413,{"file":910,"line":1153,"context":912},{"file":910,"line":1156,"context":912},414,{"file":910,"line":1156,"context":912},{"file":910,"line":1159,"context":912},415,{"file":910,"line":1159,"context":912},{"file":910,"line":1162,"context":912},416,{"file":910,"line":1162,"context":912},{"file":910,"line":1165,"context":912},417,{"file":910,"line":1165,"context":912},{"file":910,"line":1168,"context":912},418,{"file":910,"line":1168,"context":912},{"file":910,"line":429,"context":912},{"file":910,"line":429,"context":912},{"file":910,"line":1173,"context":912},420,{"file":910,"line":1173,"context":912},{"file":910,"line":1176,"context":912},421,{"file":910,"line":1176,"context":912},{"file":910,"line":1179,"context":912},422,{"file":910,"line":1179,"context":912},{"file":910,"line":1182,"context":912},423,{"file":910,"line":1182,"context":912},{"file":910,"line":1185,"context":912},424,{"file":910,"line":1185,"context":912},{"file":910,"line":1188,"context":912},425,{"file":910,"line":1188,"context":912},{"file":910,"line":1191,"context":912},426,{"file":910,"line":1191,"context":912},{"file":910,"line":1194,"context":912},427,{"file":910,"line":1194,"context":912},{"file":910,"line":1197,"context":912},428,{"file":910,"line":1197,"context":912},{"file":910,"line":1200,"context":912},429,{"file":910,"line":1200,"context":912},{"file":910,"line":1203,"context":912},430,{"file":910,"line":1203,"context":912},{"file":910,"line":1206,"context":912},431,{"file":910,"line":1206,"context":912},{"file":910,"line":1209,"context":912},432,{"file":910,"line":1209,"context":912},{"file":910,"line":1212,"context":912},437,{"file":910,"line":1212,"context":912},{"file":910,"line":1215,"context":912},439,{"file":910,"line":1215,"context":912},{"file":910,"line":1218,"context":912},444,{"file":910,"line":1218,"context":912},{"file":910,"line":1221,"context":912},450,{"file":910,"line":1221,"context":912},{"file":910,"line":1224,"context":912},452,{"file":910,"line":1224,"context":912},{"file":910,"line":1227,"context":912},457,{"file":910,"line":1227,"context":912},{"file":910,"line":1230,"context":912},463,{"file":910,"line":1230,"context":912},{"file":910,"line":1233,"context":912},465,{"file":910,"line":1233,"context":912},{"file":910,"line":1236,"context":912},466,{"file":910,"line":1236,"context":912},{"file":910,"line":1239,"context":912},471,{"file":910,"line":1239,"context":912},{"file":910,"line":1242,"context":912},477,{"file":910,"line":1242,"context":912},{"file":910,"line":1245,"context":912},479,{"file":910,"line":1245,"context":912},{"file":910,"line":1248,"context":912},480,{"file":910,"line":1248,"context":912},{"file":910,"line":1251,"context":912},485,{"file":910,"line":1251,"context":912},{"file":910,"line":1254,"context":912},489,{"file":910,"line":1256,"context":912},491,{"file":910,"line":1256,"context":912},{"file":910,"line":1259,"context":912},493,{"file":910,"line":1259,"context":912},{"file":910,"line":1262,"context":912},494,{"file":910,"line":1262,"context":912},{"file":910,"line":1265,"context":912},497,{"file":910,"line":1267,"context":912},499,{"file":910,"line":1267,"context":912},{"file":910,"line":1270,"context":912},501,{"file":910,"line":1270,"context":912},{"file":910,"line":1273,"context":912},505,{"file":910,"line":1275,"context":912},514,{"file":910,"line":509,"context":912},{"file":910,"line":509,"context":912},{"file":910,"line":1279,"context":912},521,{"file":910,"line":1279,"context":912},{"file":910,"line":1282,"context":912},523,{"file":910,"line":1282,"context":912},{"file":910,"line":1285,"context":912},527,{"file":910,"line":1285,"context":912},{"file":910,"line":1288,"context":912},529,{"file":910,"line":1288,"context":912},{"file":910,"line":1291,"context":912},530,{"file":910,"line":1291,"context":912},{"file":910,"line":1294,"context":912},534,{"file":910,"line":1294,"context":912},{"file":910,"line":1297,"context":912},536,{"file":910,"line":1297,"context":912},{"file":910,"line":1300,"context":912},538,{"file":910,"line":1300,"context":912},{"file":910,"line":1303,"context":912},540,{"file":910,"line":1303,"context":912},{"file":910,"line":514,"context":912},{"file":910,"line":514,"context":912},{"file":910,"line":1308,"context":912},543,{"file":910,"line":1308,"context":912},{"file":910,"line":1311,"context":912},548,{"file":910,"line":1313,"context":912},553,{"file":910,"line":1315,"context":912},556,{"file":910,"line":1315,"context":912},{"file":490,"line":367,"context":912},{"file":490,"line":280,"context":912},{"file":490,"line":1320,"context":912},60,{"file":490,"line":1322,"context":912},63,{"file":490,"line":1324,"context":912},64,{"file":490,"line":1326,"context":912},65,{"file":490,"line":756,"context":912},{"file":490,"line":336,"context":912},{"file":490,"line":1330,"context":912},71,{"file":490,"line":1332,"context":912},75,{"file":490,"line":13,"context":912},{"file":490,"line":911,"context":912},{"file":490,"line":523,"context":912},{"file":490,"line":1337,"context":912},82,{"file":490,"line":1339,"context":912},83,{"file":518,"line":1341,"context":912},628,{"file":518,"line":1343,"context":912},632,{"file":518,"line":1345,"context":912},642,{"file":1347,"line":1348,"context":912},"modules\\attachment\\model.php",184,{"file":1347,"line":1030,"context":912},{"file":1347,"line":1351,"context":912},326,{"file":1347,"line":1162,"context":912},{"file":1354,"line":411,"context":912},"modules\\jssupportticket\\tpls\\admin_controlpanel.php",{"file":1354,"line":1356,"context":912},53,{"file":1354,"line":280,"context":912},{"file":1354,"line":1359,"context":912},61,{"file":1354,"line":1332,"context":912},{"file":1354,"line":776,"context":912},{"file":1354,"line":360,"context":912},{"file":1354,"line":387,"context":912},{"file":1354,"line":567,"context":912},{"file":1354,"line":1366,"context":912},117,{"file":1354,"line":947,"context":912},{"file":1354,"line":1369,"context":912},139,{"file":1354,"line":421,"context":912},{"file":1354,"line":1372,"context":912},176,{"file":1354,"line":1374,"context":912},178,{"file":1354,"line":986,"context":912},{"file":1354,"line":998,"context":912},{"file":1354,"line":1378,"context":912},214,{"file":1354,"line":1009,"context":912},{"file":1354,"line":1381,"context":912},222,{"file":1354,"line":1018,"context":912},{"file":1354,"line":423,"context":912},{"file":1354,"line":1385,"context":912},245,{"file":1354,"line":1387,"context":912},270,{"file":1354,"line":474,"context":912},{"file":1354,"line":1069,"context":912},{"file":1354,"line":1391,"context":912},285,{"file":1354,"line":1393,"context":912},291,{"file":1354,"line":1395,"context":912},318,{"file":1354,"line":479,"context":912},{"file":1354,"line":482,"context":912},{"file":1354,"line":1399,"context":912},333,{"file":1354,"line":1401,"context":912},338,{"file":1354,"line":1403,"context":912},383,{"file":1354,"line":1405,"context":912},384,{"file":1354,"line":1118,"context":912},{"file":1354,"line":1408,"context":912},391,{"file":1354,"line":1173,"context":912},{"file":1354,"line":1206,"context":912},{"file":1354,"line":1209,"context":912},{"file":1354,"line":1413,"context":912},435,{"file":1354,"line":1215,"context":912},{"file":1354,"line":1416,"context":912},468,{"file":1354,"line":1245,"context":912},{"file":1354,"line":1248,"context":912},{"file":1354,"line":1420,"context":912},483,{"file":1354,"line":1422,"context":912},486,{"file":1354,"line":1424,"context":912},492,{"file":1354,"line":1270,"context":912},{"file":1354,"line":1427,"context":912},507,{"file":1354,"line":1429,"context":912},510,{"file":1354,"line":1431,"context":912},513,{"file":1354,"line":1433,"context":912},516,{"file":1354,"line":1435,"context":912},519,{"file":1354,"line":1437,"context":912},522,{"file":1354,"line":1439,"context":912},558,{"file":1354,"line":1441,"context":912},559,{"file":1354,"line":1443,"context":912},574,{"file":1354,"line":1445,"context":912},612,{"file":1354,"line":1447,"context":912},613,{"file":1354,"line":1449,"context":912},621,{"file":1354,"line":1451,"context":912},655,{"file":1354,"line":1453,"context":912},661,{"file":1354,"line":1455,"context":912},681,{"file":1354,"line":782,"context":912},{"file":1354,"line":784,"context":912},{"file":1354,"line":1459,"context":912},693,{"file":1354,"line":1461,"context":912},1009,{"file":1354,"line":1463,"context":912},1050,{"file":1354,"line":1465,"context":912},1056,{"file":1354,"line":1467,"context":912},1061,{"file":1354,"line":1469,"context":912},1066,{"file":1354,"line":1471,"context":912},1067,{"file":1354,"line":1473,"context":912},1073,{"file":1354,"line":1475,"context":912},1078,{"file":1354,"line":1477,"context":912},1079,{"file":1354,"line":1479,"context":912},1085,{"file":1354,"line":1481,"context":912},1090,{"file":1354,"line":1483,"context":912},1091,{"file":1354,"line":1485,"context":912},1097,{"file":1354,"line":1487,"context":912},1102,{"file":1354,"line":1489,"context":912},1103,{"file":1354,"line":1491,"context":912},1109,{"file":1354,"line":1493,"context":912},1114,{"file":1354,"line":1495,"context":912},1115,{"file":1354,"line":1497,"context":912},1127,{"file":1499,"line":1500,"context":912},"modules\\jssupportticket\\tpls\\controlpanel.php",668,{"file":1499,"line":1502,"context":912},671,{"file":1499,"line":1504,"context":912},684,{"file":1499,"line":1506,"context":912},685,{"file":1499,"line":1508,"context":912},691,{"file":1499,"line":1510,"context":912},695,{"file":1499,"line":1512,"context":912},696,{"file":1499,"line":1514,"context":912},702,{"file":1516,"line":360,"context":912},"modules\\thirdpartyimport\\tpls\\admin_importdata.php",{"file":1518,"line":1519,"context":912},"modules\\ticket\\tpls\\admin_ticketdetail.php",1172,{"file":1518,"line":1521,"context":912},1785,{"file":1518,"line":1523,"context":912},1794,{"file":1518,"line":1525,"context":912},1797,{"file":1518,"line":1527,"context":912},1800,{"file":1518,"line":1529,"context":912},1847,{"file":1518,"line":1531,"context":912},1891,{"file":1518,"line":1533,"context":912},1894,{"file":1518,"line":1535,"context":912},1899,{"file":1518,"line":1537,"context":912},1909,{"file":1518,"line":1539,"context":912},1912,{"file":1518,"line":1541,"context":912},1914,{"file":1518,"line":1543,"context":912},1915,{"file":1518,"line":1545,"context":912},1920,{"file":1518,"line":1547,"context":912},1934,{"file":1518,"line":1549,"context":912},1936,{"file":1518,"line":1551,"context":912},1937,{"file":1518,"line":1553,"context":912},1942,{"file":1518,"line":1555,"context":912},1955,{"file":1518,"line":1557,"context":912},2218,{"file":1518,"line":1559,"context":912},2231,{"file":1518,"line":1561,"context":912},2234,{"file":1518,"line":1563,"context":912},2237,{"file":1565,"line":1566,"context":912},"modules\\ticket\\tpls\\ticketdetail.php",1373,{"file":1565,"line":1568,"context":912},2057,{"file":1565,"line":1570,"context":912},2067,{"file":1565,"line":1572,"context":912},2070,{"file":1565,"line":1574,"context":912},2073,{"file":1565,"line":1576,"context":912},2194,{"file":1565,"line":1578,"context":912},2250,{"file":1565,"line":1580,"context":912},2253,{"file":1565,"line":1582,"context":912},2258,{"file":1565,"line":1584,"context":912},2269,{"file":1565,"line":1586,"context":912},2272,{"file":1565,"line":1588,"context":912},2274,{"file":1565,"line":1590,"context":912},2275,{"file":1565,"line":1592,"context":912},2280,{"file":1565,"line":1594,"context":912},2294,{"file":1565,"line":1596,"context":912},2296,{"file":1565,"line":1598,"context":912},2297,{"file":1565,"line":1600,"context":912},2302,{"file":1565,"line":1602,"context":912},2315,{"file":1565,"line":1604,"context":912},2599,{"file":1565,"line":893,"context":912},{"file":1565,"line":1607,"context":912},2615,{"file":1565,"line":1609,"context":912},2618,17,[],[1613,1642,1656,1668,1679,1714,1727,1737,1746,1755,1774],{"entryPoint":1614,"graph":1615,"unsanitizedCount":368,"severity":1641},"jsCheckTriggers (includes\\addon-updater\\jsstupdater.php:262)",{"nodes":1616,"edges":1637},[1617,1621,1627,1630,1634],{"id":1618,"type":1619,"label":1620,"file":396,"line":1049},"n0","source","$_POST",{"id":1622,"type":1623,"label":1624,"file":396,"line":1625,"wp_function":1626},"n1","sink","update_option() [Settings Manipulation]",279,"update_option",{"id":1628,"type":1619,"label":1620,"file":396,"line":1629},"n2",276,{"id":1631,"type":1632,"label":1633,"file":396,"line":1629},"n3","transform","→ jsstGetTokenFromTransactionKey()",{"id":1635,"type":1623,"label":1624,"file":396,"line":1636,"wp_function":1626},"n4",354,[1638,1639,1640],{"from":1618,"to":1622,"sanitized":706},{"from":1628,"to":1631,"sanitized":706},{"from":1631,"to":1635,"sanitized":706},"low",{"entryPoint":1643,"graph":1644,"unsanitizedCount":47,"severity":1641},"\u003Cjsstupdater> (includes\\addon-updater\\jsstupdater.php:0)",{"nodes":1645,"edges":1652},[1646,1648,1649,1650,1651],{"id":1618,"type":1619,"label":1647,"file":396,"line":1049},"$_POST (x2)",{"id":1622,"type":1623,"label":1624,"file":396,"line":1625,"wp_function":1626},{"id":1628,"type":1619,"label":1620,"file":396,"line":1629},{"id":1631,"type":1632,"label":1633,"file":396,"line":1629},{"id":1635,"type":1623,"label":1624,"file":396,"line":1636,"wp_function":1626},[1653,1654,1655],{"from":1618,"to":1622,"sanitized":710},{"from":1628,"to":1631,"sanitized":706},{"from":1631,"to":1635,"sanitized":706},{"entryPoint":1657,"graph":1658,"unsanitizedCount":28,"severity":1641},"\u003Cadmin_step1> (modules\\premiumplugin\\tpls\\admin_step1.php:0)",{"nodes":1659,"edges":1666},[1660,1663],{"id":1618,"type":1619,"label":1661,"file":1662,"line":766},"$_COOKIE (x2)","modules\\premiumplugin\\tpls\\admin_step1.php",{"id":1622,"type":1623,"label":1664,"file":1662,"line":13,"wp_function":1665},"echo() [XSS]","echo",[1667],{"from":1618,"to":1622,"sanitized":710},{"entryPoint":1669,"graph":1670,"unsanitizedCount":28,"severity":1641},"\u003Cadmin_step2> (modules\\premiumplugin\\tpls\\admin_step2.php:0)",{"nodes":1671,"edges":1677},[1672,1676],{"id":1618,"type":1619,"label":1673,"file":1674,"line":1675},"$_COOKIE","modules\\premiumplugin\\tpls\\admin_step2.php",68,{"id":1622,"type":1623,"label":1664,"file":1674,"line":1372,"wp_function":1665},[1678],{"from":1618,"to":1622,"sanitized":710},{"entryPoint":1680,"graph":1681,"unsanitizedCount":28,"severity":1641},"\u003Cmodel> (modules\\ticket\\model.php:0)",{"nodes":1682,"edges":1709},[1683,1686,1690,1692,1696,1697,1702,1704],{"id":1618,"type":1619,"label":1684,"file":862,"line":1685},"$_COOKIE (x15)",2571,{"id":1622,"type":1623,"label":1687,"file":862,"line":1688,"wp_function":1689},"get_var() [SQLi]",2584,"get_var",{"id":1628,"type":1619,"label":1691,"file":862,"line":1685},"$_COOKIE (x4)",{"id":1631,"type":1623,"label":1693,"file":862,"line":1694,"wp_function":1695},"get_results() [SQLi]",2677,"get_results",{"id":1635,"type":1619,"label":1673,"file":862,"line":1685},{"id":1698,"type":1623,"label":1699,"file":862,"line":1700,"wp_function":1701},"n5","query() [SQLi]",2990,"query",{"id":1703,"type":1619,"label":1661,"file":862,"line":1685},"n6",{"id":1705,"type":1623,"label":1706,"file":862,"line":1707,"wp_function":1708},"n7","get_row() [SQLi]",2993,"get_row",[1710,1711,1712,1713],{"from":1618,"to":1622,"sanitized":710},{"from":1628,"to":1631,"sanitized":710},{"from":1635,"to":1698,"sanitized":710},{"from":1703,"to":1705,"sanitized":710},{"entryPoint":1715,"graph":1716,"unsanitizedCount":47,"severity":40},"uploadDesktopNotificationLogo (includes\\classes\\uploads.php:525)",{"nodes":1717,"edges":1724},[1718,1721,1723],{"id":1618,"type":1619,"label":1719,"file":418,"line":1720},"$_FILES",557,{"id":1622,"type":1632,"label":1722,"file":418,"line":1720},"→ storeDesktopNotificationLogo()",{"id":1628,"type":1623,"label":1699,"file":696,"line":776,"wp_function":1701},[1725,1726],{"from":1618,"to":1622,"sanitized":706},{"from":1622,"to":1628,"sanitized":706},{"entryPoint":1728,"graph":1729,"unsanitizedCount":47,"severity":40},"\u003Cuploads> (includes\\classes\\uploads.php:0)",{"nodes":1730,"edges":1734},[1731,1732,1733],{"id":1618,"type":1619,"label":1719,"file":418,"line":1720},{"id":1622,"type":1632,"label":1722,"file":418,"line":1720},{"id":1628,"type":1623,"label":1699,"file":696,"line":776,"wp_function":1701},[1735,1736],{"from":1618,"to":1622,"sanitized":706},{"from":1622,"to":1628,"sanitized":706},{"entryPoint":1738,"graph":1739,"unsanitizedCount":47,"severity":40},"__construct (includes\\classes\\user.php:12)",{"nodes":1740,"edges":1744},[1741,1743],{"id":1618,"type":1619,"label":1673,"file":1742,"line":776},"includes\\classes\\user.php",{"id":1622,"type":1623,"label":1706,"file":1742,"line":519,"wp_function":1708},[1745],{"from":1618,"to":1622,"sanitized":706},{"entryPoint":1747,"graph":1748,"unsanitizedCount":47,"severity":40},"isJSsupportticketUser (includes\\classes\\user.php:165)",{"nodes":1749,"edges":1753},[1750,1751],{"id":1618,"type":1619,"label":1673,"file":1742,"line":739},{"id":1622,"type":1623,"label":1693,"file":1742,"line":1752,"wp_function":1695},181,[1754],{"from":1618,"to":1622,"sanitized":706},{"entryPoint":1756,"graph":1757,"unsanitizedCount":379,"severity":40},"\u003Cuser> (includes\\classes\\user.php:0)",{"nodes":1758,"edges":1769},[1759,1760,1761,1762,1764,1765,1767,1768],{"id":1618,"type":1619,"label":1661,"file":1742,"line":776},{"id":1622,"type":1623,"label":1706,"file":1742,"line":519,"wp_function":1708},{"id":1628,"type":1619,"label":1691,"file":1742,"line":776},{"id":1631,"type":1623,"label":1693,"file":1742,"line":1763,"wp_function":1695},172,{"id":1635,"type":1619,"label":1661,"file":1742,"line":739},{"id":1698,"type":1623,"label":1699,"file":1742,"line":1766,"wp_function":1701},229,{"id":1703,"type":1619,"label":1673,"file":1742,"line":739},{"id":1705,"type":1623,"label":1687,"file":1742,"line":697,"wp_function":1689},[1770,1771,1772,1773],{"from":1618,"to":1622,"sanitized":706},{"from":1628,"to":1631,"sanitized":706},{"from":1635,"to":1698,"sanitized":706},{"from":1703,"to":1705,"sanitized":706},{"entryPoint":1775,"graph":1776,"unsanitizedCount":47,"severity":40},"validateTicketDetailForVisitor (modules\\ticket\\model.php:2566)",{"nodes":1777,"edges":1780},[1778,1779],{"id":1618,"type":1619,"label":1673,"file":862,"line":1685},{"id":1622,"type":1623,"label":1687,"file":862,"line":1688,"wp_function":1689},[1781],{"from":1618,"to":1622,"sanitized":706},{"summary":1783,"deductions":1784},"The \"js-support-ticket\" plugin v3.0.6 exhibits a concerning security posture, despite some positive aspects. While the plugin demonstrates a high degree of success in output escaping (97%) and utilizing prepared statements for SQL queries (91%), these strengths are overshadowed by critical weaknesses. The presence of a dangerous `unserialize` function is a significant red flag, as it can be exploited for remote code execution or deserialization vulnerabilities if not handled with extreme care. Furthermore, the taint analysis reveals a high number of flows with unsanitized paths, six of which are rated as high severity. This, coupled with unprotected AJAX handlers and a substantial history of 21 known CVEs across various severe vulnerability types, indicates a pattern of recurring security flaws. The plugin's past vulnerabilities include SQL Injection, Missing Authorization, Path Traversal, Code Injection, and Unrestricted File Uploads, suggesting a fundamental lack of robust security controls in its development lifecycle. The fact that the last vulnerability was dated in the future (2026) is also a temporal anomaly that needs to be addressed, but assuming it's an input error and considering the historical trend, the plugin has a history of being exploitable. The significant number of known vulnerabilities, combined with the identified code-level risks, presents a high risk to any WordPress site using this plugin.",[1785,1787,1789,1791,1793,1795,1797,1799],{"reason":1786,"points":769},"Dangerous function: unserialize detected",{"reason":1788,"points":361},"High severity taint flows with unsanitized paths",{"reason":1790,"points":402},"Unprotected AJAX handlers",{"reason":1792,"points":900},"Large number of known CVEs (21 total)",{"reason":1794,"points":769},"History of critical severity CVEs",{"reason":1796,"points":402},"History of high severity CVEs",{"reason":1798,"points":541},"History of medium severity CVEs",{"reason":1800,"points":769},"Common vulnerability types: SQLi, Missing Auth, RFI, Path Traversal, XSS, Code I","2026-03-16T18:02:18.573Z",{"wat":1803,"direct":1818},{"assetPaths":1804,"generatorPatterns":1811,"scriptPaths":1812,"versionParams":1813},[1805,1806,1807,1808,1809,1810],"\u002Fwp-content\u002Fplugins\u002Fjs-support-ticket\u002Fcss\u002Fsupport_ticket.css","\u002Fwp-content\u002Fplugins\u002Fjs-support-ticket\u002Fcss\u002Fsupport_ticket_responsive.css","\u002Fwp-content\u002Fplugins\u002Fjs-support-ticket\u002Fcss\u002Fstyle.css","\u002Fwp-content\u002Fplugins\u002Fjs-support-ticket\u002Fcss\u002Fcustom.css","\u002Fwp-content\u002Fplugins\u002Fjs-support-ticket\u002Fjs\u002Fsupport_ticket.js","\u002Fwp-content\u002Fplugins\u002Fjs-support-ticket\u002Fjs\u002Fjssupportticket.js",[],[1809,1810],[1814,1815,1816,1817],"js-support-ticket\u002Fstyle.css?ver=","js-support-ticket\u002Fjs\u002Fsupport_ticket.js?ver=","js-support-ticket\u002Fjs\u002Fjssupportticket.js?ver=","js-support-ticket\u002Fcss\u002Fcustom.css?ver=",{"cssClasses":1819,"htmlComments":1843,"htmlAttributes":1848,"restEndpoints":1855,"jsGlobals":1862,"shortcodeOutput":1869},[1820,1821,1822,1823,1824,1825,1826,1827,1828,1829,1830,1831,1832,1833,1834,1835,1836,1837,1838,1839,1840,1841,1842],"js-support-ticket-wrapper","js-support-ticket-header","js-support-ticket-body","js-support-ticket-footer","js-support-ticket-form","js-support-ticket-field","js-support-ticket-input","js-support-ticket-textarea","js-support-ticket-select","js-support-ticket-button","js-support-ticket-ticket-list","js-support-ticket-ticket-item","js-support-ticket-ticket-details","js-support-ticket-reply-form","js-support-ticket-attachment-upload","js-support-ticket-search-form","js-support-ticket-pagination","js-support-ticket-admin-section","js-support-ticket-menu-item","js-support-ticket-configuration-field","js-support-ticket-addon-list","js-support-ticket-notice","jsst-custom-field-wrap",[1844,1845,1846,1847],"\u003C!-- Added by the JS Help Desk plugin -->","\u003C!-- JS Help Desk - Start Widget -->","\u003C!-- JS Help Desk - End Widget -->","\u003C!--JS Help Desk -->",[1849,1850,1851,1852,1853,1854],"data-jsst-widget-id","data-jsst-ticket-id","data-jsst-reply-id","data-jsst-admin-page","data-jsst-field-type","data-jsst-user-id",[1856,1857,1858,1859,1860,1861],"\u002Fwp-json\u002Fjs-support-ticket\u002Fv1\u002Ftickets","\u002Fwp-json\u002Fjs-support-ticket\u002Fv1\u002Freplies","\u002Fwp-json\u002Fjs-support-ticket\u002Fv1\u002Fattachments","\u002Fwp-json\u002Fjs-support-ticket\u002Fv1\u002Fconfiguration","\u002Fwp-json\u002Fjs-support-ticket\u002Fv1\u002Fusers","\u002Fwp-json\u002Fjs-support-ticket\u002Fv1\u002Fsearch",[1863,1864,1865,1866,1867,1868],"js_support_ticket_ajax_url","js_support_ticket_nonce","js_support_ticket_plugin_url","JSST","jsst_data","jsst_config",[1870,1871,1872,1873,1874,1875,1876,1877,1878],"[js-support-ticket]","[js-support-ticket-form]","[js-support-ticket-list]","[js-support-ticket-ticket-details]","[js-support-ticket-admin]","[js-support-ticket-search]","[js-support-ticket-open-ticket-form]","[js-support-ticket-custom-fields]","[js-support-ticket-printable-ticket]"]