[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$frY6gE3-jl6MblT0OCe12wfOmMO7MOgRGDgAQbsqwUu0":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":27,"vuln_count":28,"unpatched_count":29,"last_vuln_date":30,"fetched_at":31,"vulnerabilities":32,"developer":170,"crawl_stats":38,"alternatives":174,"analysis":272,"fingerprints":829},"hive-support","Hive Support | AI-Powered Help Desk, Live Chat and Chatbot","1.2.11","Hive Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fhivesupport\u002F","\u003Cp>Improve your WordPress customer support with Hive Support – a simple, user-friendly helpdesk and live chat plugin designed to make support tasks easier and more efficient.\u003C\u002Fp>\n\u003Cp>✨ Boost engagement with Hive Support’s AI chatbot, instantly responding to every customer.\u003C\u002Fp>\n\u003Cp>🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.\u003C\u002Fp>\n\u003Cp>With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.\u003C\u002Fp>\n\u003Cp>Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FxwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\" rel=\"nofollow ugc\">🚀 \u003Cstrong>Get Pro\u003C\u002Fstrong>\u003C\u002Fa>  | \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002F\" rel=\"nofollow ugc\">\u003Cstrong>Docs\u003C\u002Fstrong>\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3> ✴️ Hive Supports Key Features \u003C\u002Fh3>\n\u003Cp>✅  \u003Cstrong>Ticket Management System (Free) – \u003C\u002Fstrong> Manage unlimited tickets, agents, and customers with customizable filters and statuses.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Smart AI-Based Chatbot (Pro) – \u003C\u002Fstrong> Offer 24\u002F7 support with ChatGPT integration, prompt-based AI training, fine-tuning, and preset questions for quick replies.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Business Inbox (Free) – \u003C\u002Fstrong> Create and customize multiple support mailboxes. (Web-based and Email Based)\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Live Chat (Pro) – \u003C\u002Fstrong> Enable or disable live chat on any page and customize the chat widget’s text and appearance\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong> Agent Activity Tracking (Free) – \u003C\u002Fstrong> Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.\u003C\u002Fp>\n\u003Ch4> More Features of Hive Support \u003C\u002Fh4>\n\u003Col>\n\u003Cli>\u003Cstrong>Manage Support Agents (Free) – \u003C\u002Fstrong> Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket Reports (Free) – \u003C\u002Fstrong> Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Notifications (Free) – \u003C\u002Fstrong> Send customizable email notifications to customers and agents, including subject and body text.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Response Templates (Pro) – \u003C\u002Fstrong> Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Automation Trigger (Pro) – \u003C\u002Fstrong> Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Ticket Fields (Pro) – \u003C\u002Fstrong> Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Performance Reports (Pro) – \u003C\u002Fstrong>Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.\u003C\u002Fli>\n\u003Cli>\u003Cstrong> Integration Capabilities (Pro) – \u003C\u002Fstrong> Hive Support is now fully integrated with Telegram, Slack, Discord, and WhatsApp. Also, you can integrate with WooCommerce, CRM, and LMS platforms.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>🛡️ GDPR Compliant Helpdesk\u003C\u002Fh3>\n\u003Cp>Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.\u003C\u002Fp>\n\u003Ch3>📌 Why Choose the Hive Support Plugin for your WordPress Website?\u003C\u002Fh3>\n\u003Ch4>⏳ Improved Response Time\u003C\u002Fh4>\n\u003Cp>Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.\u003C\u002Fp>\n\u003Ch4>📑 All-inclusive Analytics and Reporting\u003C\u002Fh4>\n\u003Cp>Gain insights into common issues, response times, and customer satisfaction to improve your support services.\u003C\u002Fp>\n\u003Ch4>🛡️ Better User Experience\u003C\u002Fh4>\n\u003Cp>Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.\u003C\u002Fp>\n\u003Ch4>🔗 Integration with Other Tools\u003C\u002Fh4>\n\u003Cp>Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📍 Useful Guide for Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Ftelegram-integration\u002F\" rel=\"nofollow ugc\">Telegram Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fdiscord-integration\u002F\" rel=\"nofollow ugc\">Discord Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fmanage-your-tickets-using-whatsapp-with-hive-support\u002F\" rel=\"nofollow ugc\">WhatsApp Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>⚙️ How to Use Hive Support on your WordPress Site\u003C\u002Fh4>\n\u003Cp>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fgetting-started-with-hive-support\u002F\" rel=\"nofollow ugc\"> How to Install the Hive Support.\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3>🎉 Other Plugins from WPCommerz\u003C\u002Fh3>\n\u003Cp>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fguidant\u002F\" rel=\"ugc\">\u003Cstrong>WP Guidant:\u003C\u002Fstrong>\u003C\u002Fa> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdarklup-lite-wp-dark-mode\u002F\" rel=\"ugc\">\u003Cstrong>Darklup:\u003C\u002Fstrong>\u003C\u002Fa> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.\n\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwceazy\u002F\" rel=\"ugc\">\u003Cstrong>wcEazy:\u003C\u002Fstrong>\u003C\u002Fa> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.\n\u003C\u002Fp>\n\u003Cp>\u003Cstrong>❤️ Loved Hive Support?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Join our \u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fgroups\u002Fwpcommerz\" rel=\"nofollow ugc\">Facebook Group\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Learn from our tutorials on \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002F@wpcommerz8042\" rel=\"nofollow ugc\">Youtube Channel\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Or rate Darklup on \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fhive-support\u002F#reviews\" rel=\"ugc\">WordPress\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Privacy Policy\u003C\u002Fh3>\n\u003Cp>Hive Support uses \u003Ca href=\"https:\u002F\u002Fappsero.com\" rel=\"nofollow ugc\">Appsero\u003C\u002Fa> SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.\u003C\u002Fp>\n\u003Cp>Appsero SDK \u003Cstrong>does not gather any data by default.\u003C\u002Fstrong> The SDK only starts gathering basic telemetry data \u003Cstrong>when a user allows it via the admin notice\u003C\u002Fstrong>. We collect the data to ensure a great user experience for all our users.\u003C\u002Fp>\n\u003Cp>Integrating Appsero SDK \u003Cstrong>DOES NOT IMMEDIATELY\u003C\u002Fstrong> start gathering data, \u003Cstrong>without confirmation from users in any case.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Learn more about how \u003Ca href=\"https:\u002F\u002Fappsero.com\u002Fprivacy-policy\u002F\" rel=\"nofollow ugc\">Appsero collects and uses this data\u003C\u002Fa>.\u003C\u002Fp>\n","The All-In-One Help Desk, Live Chat & AI Chat Bot Plugin for WordPress.",50,9434,100,2,"2026-03-09T11:28:00.000Z","6.9.4","6.5","7.4",[20,21,22,23,24],"chatbot","customer-support","helpdesk","live-chat","ticketing-system","https:\u002F\u002Fgethivesupport.com\u002Ffeatures","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhive-support.1.2.11.zip",66,11,1,"2025-06-05 17:48:57","2026-03-15T15:16:48.613Z",[33,48,61,74,88,100,112,120,132,145,156],{"id":34,"url_slug":35,"title":36,"description":37,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":41,"cvss_score":42,"cvss_vector":43,"vuln_type":44,"published_date":30,"updated_date":45,"references":46,"days_to_patch":11},"CVE-2025-5018","hive-support-authenticated-subscriber-missing-authorization-via-hsupdateaichatsettings-and-hivelitesupportgetallbinbox","Hive Support \u003C= 1.2.5 - Authenticated (Subscriber+) Missing Authorization via hs_update_ai_chat_settings and hive_lite_support_get_all_binbox","The Hive Support plugin for WordPress is vulnerable to unauthorized access and modification of data due to a missing capability check on the hs_update_ai_chat_settings() and hive_lite_support_get_all_binbox() functions in all versions up to, and including, 1.2.5. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read and overwrite the site’s OpenAI API key and inspection data or modify AI-chat prompts and behavior. This vulnerability is potentially a duplicate of CVE-2025-32208 or\u002Fand CVE-2025-32242.",null,"\u003C=1.2.5","1.2.6","high",7.1,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:H\u002FI:L\u002FA:N","Missing Authorization","2025-07-25 19:19:09",[47],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F95c8722e-07c3-4728-8723-4d4a6188fe5e?source=api-prod",{"id":49,"url_slug":50,"title":51,"description":52,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":53,"cvss_score":54,"cvss_vector":55,"vuln_type":56,"published_date":57,"updated_date":58,"references":59,"days_to_patch":11},"CVE-2025-5019","hive-support-cross-site-request-forgery-via-hsupdateaichatsettings-function","Hive Support \u003C= 1.2.5 - Cross-Site Request Forgery via hs_update_ai_chat_settings Function","The Hive Support | AI-Powered Help Desk, Live Chat & AI Chat Bot Plugin for WordPress plugin for WordPress is vulnerable to Cross-Site Request Forgery in all versions up to, and including, 1.2.5. This is due to missing or incorrect nonce validation on the hs_update_ai_chat_settings() function. This makes it possible for unauthenticated attackers to reconfigure the plugin’s AI\u002Fchat settings (including API keys) and to potentially redirect notifications or leak data to attacker-controlled endpoints via a forged request granted they can trick a site administrator into performing an action such as clicking on a link.","medium",5.4,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:U\u002FC:L\u002FI:L\u002FA:N","Cross-Site Request Forgery (CSRF)","2025-06-05 17:48:44","2025-07-25 19:18:14",[60],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F50542e5e-da66-4223-a6bf-dc9381687ddd?source=api-prod",{"id":62,"url_slug":63,"title":64,"description":65,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":53,"cvss_score":66,"cvss_vector":67,"vuln_type":68,"published_date":69,"updated_date":70,"references":71,"days_to_patch":73},"CVE-2025-32666","hive-support-reflected-cross-site-scripting","Hive Support \u003C= 1.2.5 - Reflected Cross-Site Scripting","The Hive Support plugin for WordPress is vulnerable to Reflected Cross-Site Scripting in versions up to, and including, 1.2.5 due to insufficient input sanitization and output escaping. This makes it possible for unauthenticated attackers to inject arbitrary web scripts in pages that execute if they can successfully trick a user into performing an action such as clicking on a link.",6.1,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:C\u002FC:L\u002FI:L\u002FA:N","Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","2025-04-15 00:00:00","2025-06-17 14:13:20",[72],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F1ba077d6-b3d3-4a28-8b08-b8bf947e900c?source=api-prod",64,{"id":75,"url_slug":76,"title":77,"description":78,"plugin_slug":4,"theme_slug":38,"affected_versions":79,"patched_in_version":80,"severity":53,"cvss_score":81,"cvss_vector":82,"vuln_type":83,"published_date":69,"updated_date":84,"references":85,"days_to_patch":87},"CVE-2025-32635","hive-support-unauthenticated-sensitive-information-exposure","Hive Support \u003C= 1.2.6 - Unauthenticated Sensitive Information Exposure","The Hive Support | AI-Powered Help Desk, Live Chat & AI Chat Bot Plugin for WordPress plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.2.6. This makes it possible for unauthenticated attackers to extract sensitive user or configuration data.","\u003C=1.2.6","1.2.7",5.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:L\u002FI:N\u002FA:N","Exposure of Sensitive Information to an Unauthorized Actor","2025-07-25 19:19:29",[86],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fd5fd2c48-c114-4bd4-9a38-bc0d733f65f3?source=api-prod",102,{"id":89,"url_slug":90,"title":91,"description":92,"plugin_slug":4,"theme_slug":38,"affected_versions":93,"patched_in_version":38,"severity":53,"cvss_score":94,"cvss_vector":95,"vuln_type":68,"published_date":96,"updated_date":97,"references":98,"days_to_patch":38},"CVE-2025-32214","hive-support-authenticated-subscriber-stored-cross-site-scripting","Hive Support \u003C= 1.2.7 - Authenticated (Subscriber+) Stored Cross-Site Scripting","The Hive Support plugin for WordPress is vulnerable to Stored Cross-Site Scripting in versions up to, and including, 1.2.7 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.","\u003C=1.2.7",6.4,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:C\u002FC:L\u002FI:L\u002FA:N","2025-04-08 00:00:00","2025-07-25 19:18:29",[99],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F5437d812-c08f-4465-841e-47dbdf61b5cf?source=api-prod",{"id":101,"url_slug":102,"title":103,"description":104,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":53,"cvss_score":105,"cvss_vector":106,"vuln_type":44,"published_date":107,"updated_date":108,"references":109,"days_to_patch":111},"CVE-2025-32208","hive-support-missing-authorization","Hive Support \u003C= 1.2.5 - Missing Authorization","The Hive Support | AI-Powered Help Desk, Live Chat & AI Chat Bot Plugin for WordPress plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.2.5. This makes it possible for authenticated attackers, with Subscriber-level access and above, to perform an unauthorized action.",4.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:N\u002FI:L\u002FA:N","2025-04-07 00:00:00","2025-06-17 14:14:19",[110],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F84554aaa-2b91-4435-a082-25bfa823156e?source=api-prod",72,{"id":113,"url_slug":114,"title":103,"description":115,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":40,"severity":53,"cvss_score":81,"cvss_vector":116,"vuln_type":44,"published_date":107,"updated_date":117,"references":118,"days_to_patch":111},"CVE-2025-32242","hive-support-missing-authorization-2","The Hive Support | AI-Powered Help Desk, Live Chat & AI Chat Bot Plugin for WordPress plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.2.5. This makes it possible for unauthenticated attackers to perform an unauthorized action.","CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:N\u002FI:L\u002FA:N","2025-06-17 14:14:51",[119],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fa7ad5c95-f092-4951-b87c-9a29b21b7a6e?source=api-prod",{"id":121,"url_slug":122,"title":123,"description":124,"plugin_slug":4,"theme_slug":38,"affected_versions":125,"patched_in_version":126,"severity":53,"cvss_score":105,"cvss_vector":106,"vuln_type":44,"published_date":127,"updated_date":128,"references":129,"days_to_patch":131},"CVE-2025-22298","hive-support-wordpress-help-desk-missing-authorization","Hive Support – WordPress Help Desk \u003C= 1.1.6 - Missing Authorization","The Hive Support | AI-Powered Help Desk, Live Chat & AI Chat Bot Plugin for WordPress plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.1.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to perform an unauthorized action.","\u003C=1.1.6","1.1.7","2025-01-06 00:00:00","2025-01-15 14:19:13",[130],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F0a41d0b9-da73-4d7a-b46e-ee74f4d0897d?source=api-prod",10,{"id":133,"url_slug":134,"title":135,"description":136,"plugin_slug":4,"theme_slug":38,"affected_versions":137,"patched_in_version":138,"severity":53,"cvss_score":105,"cvss_vector":139,"vuln_type":56,"published_date":140,"updated_date":141,"references":142,"days_to_patch":144},"CVE-2024-54321","hive-support-wordpress-help-desk-cross-site-request-forgery","Hive Support – WordPress Help Desk \u003C= 1.1.2 - Cross-Site Request Forgery","The Hive Support – WordPress Help Desk plugin for WordPress is vulnerable to Cross-Site Request Forgery in versions up to, and including, 1.1.2. This is due to missing or incorrect nonce validation on a function. This makes it possible for unauthenticated attackers to perform an unauthorized action via a forged request granted they can trick a site administrator into performing an action such as clicking on a link.","\u003C=1.1.2","1.1.3","CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:U\u002FC:N\u002FI:L\u002FA:N","2024-12-11 00:00:00","2024-12-19 16:08:31",[143],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F33ff0508-4acd-427c-a2d3-53b808cc63ee?source=api-prod",9,{"id":146,"url_slug":147,"title":148,"description":149,"plugin_slug":4,"theme_slug":38,"affected_versions":137,"patched_in_version":138,"severity":53,"cvss_score":150,"cvss_vector":151,"vuln_type":152,"published_date":140,"updated_date":153,"references":154,"days_to_patch":144},"CVE-2024-54304","hive-support-wordpress-help-desk-authenticated-subscriber-sql-injection","Hive Support – WordPress Help Desk \u003C= 1.1.2 - Authenticated (Subscriber+) SQL Injection","The Hive Support – WordPress Help Desk plugin for WordPress is vulnerable to SQL Injection in versions up to, and including, 1.1.2 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query.  This makes it possible for authenticated attackers, with subscriber-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.",6.5,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:H\u002FI:N\u002FA:N","Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')","2024-12-19 15:57:16",[155],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F4b796697-5f4b-435f-a63f-1f20afc4182b?source=api-prod",{"id":157,"url_slug":158,"title":159,"description":160,"plugin_slug":4,"theme_slug":38,"affected_versions":161,"patched_in_version":162,"severity":41,"cvss_score":163,"cvss_vector":164,"vuln_type":165,"published_date":166,"updated_date":167,"references":168,"days_to_patch":28},"CVE-2024-52370","hive-support-wordpress-help-desk-authenticated-subscriber-arbitrary-file-upload","Hive Support – WordPress Help Desk \u003C= 1.1.1 - Authenticated (Subscriber+) Arbitrary File Upload","The Hive Support | AI-Powered Help Desk, Live Chat & AI Chat Bot Plugin for WordPress plugin for WordPress is vulnerable to arbitrary file uploads due to missing file type validation in all versions up to, and including, 1.1.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to upload arbitrary files on the affected site's server which may make remote code execution possible.","\u003C=1.1.1","1.1.2",8.8,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:H\u002FI:H\u002FA:H","Unrestricted Upload of File with Dangerous Type","2024-11-11 00:00:00","2024-11-21 13:43:54",[169],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fee4b1dac-6ec6-4c1c-9103-60e53d980b95?source=api-prod",{"slug":171,"display_name":7,"profile_url":8,"plugin_count":29,"total_installs":11,"avg_security_score":27,"avg_patch_time_days":172,"trust_score":73,"computed_at":173},"hivesupport",45,"2026-04-04T05:05:29.930Z",[175,195,213,230,252],{"slug":176,"name":177,"version":178,"author":179,"author_profile":180,"description":181,"short_description":182,"active_installs":13,"downloaded":183,"rating":184,"num_ratings":144,"last_updated":185,"tested_up_to":186,"requires_at_least":187,"requires_php":188,"tags":189,"homepage":191,"download_link":192,"security_score":193,"vuln_count":29,"unpatched_count":29,"last_vuln_date":194,"fetched_at":31},"revechat","REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More","6.4.4","REVE Chat","https:\u002F\u002Fprofiles.wordpress.org\u002Frevechat\u002F","\u003Cp>REVE Chat is a complete customer service, marketing, and sales solution for different industries such as Ecommerce, SaaS, Telecom, Banking, Finance, Real Estate, and more. It unifies real-time live chat, AI-driven chatbots, smart helpdesk, and multichannel campaigns into a single platform.\u003C\u002Fp>\n\u003Cp>You can use it to qualify & capture leads, reduce cart abandonment, provide personalized product recommendations, deliver instant support, and more. REVE Chat WordPress plugin provides a super easy installation process for customers to avail the great features we have to offer.\u003C\u002Fp>\n\u003Cp>You can start on our Free plan (no credit card required). As your usage grows, you can upgrade to one of our paid plans as per your need. We also offer an optional 14-day full-feature trial to explore everything we have to offer for your business.\u003C\u002Fp>\n\u003Cp>Start your journey with \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">REVE Chat\u003C\u002Fa> now by clicking the link.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FWPEhFtSU7NI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Why is REVE Chat a Must for Your WordPress Website?\u003C\u002Fh3>\n\u003Cp>REVE Chat offers a complete solution with a variety of powerful features, such as:\u003C\u002Fp>\n\u003Cp>🤖 \u003Cstrong>AI-Powered Conversations:\u003C\u002Fstrong> Augmented by LLMs, REVE Chatbots are able to respond and provide solutions like a human agent.\u003Cbr \u002F>\n📥 \u003Cstrong>Smart Omnichannel Single Inbox:\u003C\u002Fstrong> Manage live chat conversations and chatbot interactions from one unified view so that agents don’t have to manage multiple tools.\u003Cbr \u002F>\n📈 \u003Cstrong>Higher Lead Generation and Sales:\u003C\u002Fstrong> With \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Flive-chat-software\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">Live Chat\u003C\u002Fa> and Chatbot, your company can convert more customers, reduce cart abandonment, recommend solutions, and more.\u003Cbr \u002F>\n🎫 \u003Cstrong>Manage Issues Efficiently:\u003C\u002Fstrong> Through an \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fticketing\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">omnichannel ticketing system\u003C\u002Fa>, collect issues via email, widget, chat, and more, and resolve them with speed and efficiency.\u003Cbr \u002F>\n📣 \u003Cstrong>Built-in Campaigns:\u003C\u002Fstrong> REVE Chat goes beyond chat as you can efficiently run WhatsApp, Web Push, and SMS campaigns from the same platform and convert visitors into customers.\u003Cbr \u002F>\n⚡ \u003Cstrong>Easy-to-Use Solution:\u003C\u002Fstrong> Install our plugin, connect with our platform, and seamlessly chat with customers within a few minutes.\u003Cbr \u002F>\n📊 \u003Cstrong>Actionable Analytics:\u003C\u002Fstrong> Track everything regarding customer activity, live chat conversations, SLA, FRT, and more, in an intuitive dashboard to track ROI and overall customer service performance.\u003Cbr \u002F>\n🔗 \u003Cstrong>Deep System Integrations:\u003C\u002Fstrong> Integrate with popular platforms like WooCommerce, Google My Business, and HubSpot CRM for a more cohesive business ecosystem.\u003Cbr \u002F>\n🛡️ \u003Cstrong>Enterprise-Ready Controls:\u003C\u002Fstrong> Make use of role-based access control, SSO options, and more to maintain privacy and compliance.\u003Cbr \u002F>\n🎁 \u003Cstrong>Start for Free:\u003C\u002Fstrong> REVE Chat is completely free for all users and has paid plans for users that need more advanced features and tools for business growth.\u003C\u002Fp>\n\u003Ch3>The Best REVE Chat Features\u003C\u002Fh3>\n\u003Cp>💬 \u003Cstrong>AI-powered Live Chat & Instant Messaging:\u003C\u002Fstrong> Provide fast, real-time conversations with AI Copilot assistance to resolve queries instantly and personalize customer experiences.\u003Cbr \u002F>\n📹 \u003Cstrong>One-click Video and Voice Call:\u003C\u002Fstrong> Chat with customers via video or voice with just one click of a button.\u003Cbr \u002F>\n🤝 \u003Cstrong>Smooth Co-browsing & Screen Sharing:\u003C\u002Fstrong> Collaborate with customers when needed to solve complex problems and technical issues.\u003Cbr \u002F>\n🤖 \u003Cstrong>Powerful AI Chatbots:\u003C\u002Fstrong> Create \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fchatbots\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">AI chatbots\u003C\u002Fa> configured with deep system integration to quickly address customer queries in any channel.\u003Cbr \u002F>\n🏗️ \u003Cstrong>Drag-and-Drop Chatbot Flow Builder:\u003C\u002Fstrong> Easily create chatbots by adding elements as needed without any coding knowledge required.\u003Cbr \u002F>\n🛎️ \u003Cstrong>Smart Helpdesk:\u003C\u002Fstrong> Provide both customers and agents with innovative tools to report, collect, manage, and resolve tickets.\u003Cbr \u002F>\n🚀 \u003Cstrong>Robust Campaign Management:\u003C\u002Fstrong> Utilize Web Push notifications, \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fwhatsapp-campaign\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">WhatsApp campaigns\u003C\u002Fa>, and SMS messages to engage with users effectively, generating more leads and sales.\u003Cbr \u002F>\n🎨 \u003Cstrong>Fully-Customizable Chat Widget:\u003C\u002Fstrong> Bring your brand’s identity into your chat widget and give it a more premium feel.\u003Cbr \u002F>\n📱 \u003Cstrong>Multi-widget Deployment:\u003C\u002Fstrong> Deploy multiple widgets according to your use, whether they are powered by chatbots, just for live chat, or one that allows your customers to report and track tickets.\u003Cbr \u002F>\n🛒 \u003Cstrong>Deep Ecommerce Integrations:\u003C\u002Fstrong> Seamlessly connect with WooCommerce to recover carts, recommend products, and personalize campaigns that drive more sales.\u003Cbr \u002F>\n📈 \u003Cstrong>Analytics Dashboard:\u003C\u002Fstrong> Monitor all conversations, check conversations, track agent performances, and campaign ROI in a comprehensive dashboard.\u003Cbr \u002F>\n📝 \u003Cstrong>Custom Forms:\u003C\u002Fstrong> Create personalized and in-depth forms for specific purposes and uses.\u003C\u002Fp>\n\u003Ch3>Why Use REVE Chat Over Other Plugins?\u003C\u002Fh3>\n\u003Cp>If you’ve looked at plugins like Tawk.to, Tidio, Crisp, Chaty or LiveChat, you’ve probably noticed they mainly focus on website chat. REVE Chat goes further by combining customer support, automation, and outreach into one platform:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More than Just Chat:\u003C\u002Fstrong> Most plugins focus on live chat or chatbot, while REVE Chat combines both of those, along with AI capabilities, ticketing, campaigns, and more in one plugin.\u003Cbr \u002F>\n\u003Cstrong>True Omnichannel Support:\u003C\u002Fstrong> Engage customers in all channels (not just website) while also collecting and resolving tickets from multiple sources.\u003Cbr \u002F>\n\u003Cstrong>AI That Works With You:\u003C\u002Fstrong> Instead of only rule-based bots, REVE Chat offers AI-powered chatbots and an AI Copilot that can assist agents in real time for faster, more natural responses.\u003Cbr \u002F>\n\u003Cstrong>Built to Grow With You:\u003C\u002Fstrong> From startups to enterprises, REVE Chat includes role-based controls, integrations, and analytics that scale as you do.\u003C\u002Fp>\n\u003Ch3>Who Can Use This Plugin?\u003C\u002Fh3>\n\u003Cp>REVE Chat is great for businesses in all industries, but we offer different kinds of specialized use cases and features for each industry.\u003C\u002Fp>\n\u003Ch4>Ecommerce\u003C\u002Fh4>\n\u003Cp>🛒 \u003Cstrong>Personalized Recommendations:\u003C\u002Fstrong> Display product carousels and smart catalogs tailored to visitor behavior.\u003Cbr \u002F>\n⚙️ \u003Cstrong>WooCommerce Integration:\u003C\u002Fstrong> Seamlessly connect your store to recover carts and process orders in real time.\u003Cbr \u002F>\n📣 \u003Cstrong>Targeted Campaigns:\u003C\u002Fstrong> Run Web Push, WhatsApp, and SMS campaigns that drive repeat purchases.\u003Cbr \u002F>\n⚡ \u003Cstrong>Proactive Support:\u003C\u002Fstrong> Use proactive chats and triggers to reduce cart abandonment and assist buyers instantly.\u003C\u002Fp>\n\u003Ch4>Banking & Finance\u003C\u002Fh4>\n\u003Cp>🏦 \u003Cstrong>Smart FAQ Chatbots:\u003C\u002Fstrong> Automate responses to common banking queries smartly and securely.\u003Cbr \u002F>\n💰 \u003Cstrong>Loan & Product Guidance:\u003C\u002Fstrong> Recommend loan options, savings plans, or cards based on customer needs.\u003Cbr \u002F>\n🔒 \u003Cstrong>Secure Transaction Gateways:\u003C\u002Fstrong> Provide real-time support for payments with added authentication.\u003Cbr \u002F>\n📝 \u003Cstrong>Streamlined Onboarding:\u003C\u002Fstrong> Use custom forms and co-browsing to guide users through account setup.\u003C\u002Fp>\n\u003Ch4>Insurance\u003C\u002Fh4>\n\u003Cp>🛡️ \u003Cstrong>Claims & Applications:\u003C\u002Fstrong> Provide customized forms, collect customer information, and process them directly via chatbots or live chat.\u003Cbr \u002F>\n📞 \u003Cstrong>Virtual Assistance:\u003C\u002Fstrong> Offer onboarding and personalized support with live chat, co-browsing, voice, or video.\u003Cbr \u002F>\n🔀 \u003Cstrong>Advanced Routing:\u003C\u002Fstrong> Direct policyholders to the right agent based on query type.\u003Cbr \u002F>\n📅 \u003Cstrong>Proactive Campaigns:\u003C\u002Fstrong> Send renewal reminders and policy updates via SMS or WhatsApp.\u003C\u002Fp>\n\u003Ch4>Telecom\u003C\u002Fh4>\n\u003Cp>📡 \u003Cstrong>Roaming and Plan Activation:\u003C\u002Fstrong> From understanding customer needs to completing plan\u002Froaming\u002Fservice activation, all can be done through a chatbot with deep system integration capability.\u003Cbr \u002F>\n📥 \u003Cstrong>Smart Ticketing System:\u003C\u002Fstrong> Handle customer issues across multiple channels in one inbox.\u003Cbr \u002F>\n💡 \u003Cstrong>Plan & Package Suggestions:\u003C\u002Fstrong> Recommend subscriptions tailored to usage patterns and customer needs through an AI-powered Chatbot.\u003Cbr \u002F>\n🗺️ \u003Cstrong>Custom Journeys:\u003C\u002Fstrong> Guide users through onboarding, troubleshooting, upgrades, and more.\u003Cbr \u002F>\n💳 \u003Cstrong>Secure Billing Support:\u003C\u002Fstrong> Assist customers with payment gateways and billing via API integration.\u003C\u002Fp>\n\u003Ch4>Real Estate\u003C\u002Fh4>\n\u003Cp>🏠 \u003Cstrong>Smart Property Search:\u003C\u002Fstrong> Use chatbots to recommend listings with carousels and catalogs.\u003Cbr \u002F>\n📞 \u003Cstrong>Instant Lead Capture:\u003C\u002Fstrong> Collect buyer and seller details via live chat and chatbot through custom forms.\u003Cbr \u002F>\n🎥 \u003Cstrong>Virtual Property Tours:\u003C\u002Fstrong> Host guided tours and consultations through video and co-browsing.\u003Cbr \u002F>\n🔔 \u003Cstrong>Follow-up Campaigns:\u003C\u002Fstrong> Automate reminders for viewings and offers via WhatsApp, Web Push, or SMS.\u003C\u002Fp>\n\u003Ch4>SaaS\u003C\u002Fh4>\n\u003Cp>💻 \u003Cstrong>Lead Qualification Bots:\u003C\u002Fstrong> Capture and qualify leads before passing them to sales.\u003Cbr \u002F>\n🌍 \u003Cstrong>24\u002F7 Multichannel Support:\u003C\u002Fstrong> Provide round-the-round help via live chat, ticketing, and chatbots inside your SaaS platforms.\u003Cbr \u002F>\n📈 \u003Cstrong>Upsell Campaigns:\u003C\u002Fstrong> Run web and WhatsApp campaigns to drive feature adoption, renewals, and upgrades.\u003Cbr \u002F>\n🔍 \u003Cstrong>Retention Insights:\u003C\u002Fstrong> Track usage and support metrics to improve customer success.\u003C\u002Fp>\n\u003Ch3>Integration That Powers Your Workflow\u003C\u002Fh3>\n\u003Cp>REVE Chat connects seamlessly with the tools you already use.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>CRM & Business Tools:\u003C\u002Fstrong> HubSpot CRM, Google Business Profile, Salesforce, Zapier, Pipedrive, etc.\u003Cbr \u002F>\n\u003Cstrong>Google Platforms:\u003C\u002Fstrong> Google Business Profile, YouTube, Google Play, etc.\u003Cbr \u002F>\n\u003Cstrong>Analytics:\u003C\u002Fstrong> GTM, Google Analytics, Power BI, and Custom Analytics System.\u003Cbr \u002F>\n\u003Cstrong>Collaboration & Communication:\u003C\u002Fstrong> Facebook Comment & Messenger, WhatsApp, Telegram, Viber, Instagram, Twitter, and more.\u003Cbr \u002F>\n\u003Cstrong>APIs & Webhooks:\u003C\u002Fstrong> Flexible options to extend REVE Chat into your own systems.\u003C\u002Fp>\n\u003Cp>To learn more about how REVE Chat can help your business, \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fdemo-request\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">request a free consultation\u003C\u002Fa> with one of our experts now.\u003C\u002Fp>\n\u003Ch3>Pricing at a glance\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Free plan (forever)\u003C\u002Fstrong> – Core chat features with limited monthly conversations.\u003Cbr \u002F>\n\u003Cstrong>Conversation-based pricing\u003C\u002Fstrong> – Pay only for the conversations you need as your traffic grows.\u003Cbr \u002F>\n\u003Cstrong>Optional Add-Ons\u003C\u002Fstrong> – AI Credit, Whitelabel, Integrations and much more for your business needs.\u003Cbr \u002F>\n\u003Cstrong>14-day trial\u003C\u002Fstrong> – Unlock all of our features and try it out for 14 days.\u003C\u002Fp>\n\u003Cp>For more pricing details, please check out our \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002Fpricing\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">pricing page\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>Should you need any assistance, feel free to chat with our customer service professionals at our \u003Ca href=\"https:\u002F\u002Fwww.revechat.com\u002F?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin\u002F\" rel=\"nofollow ugc\">Website\u003C\u002Fa> or email us at support@revechat.com.\u003C\u002Fp>\n\u003Ch3>Contributors & Developers\u003C\u002Fh3>\n\u003Cp>REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.\u003C\u002Fp>\n\u003Ch3>Contributors & Developers\u003C\u002Fh3>\n\u003Cp>REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.\u003C\u002Fp>\n","A free all-in-one customer service and lead generation platform capable of engaging, retaining, and converting customers.",31578,96,"2026-02-22T04:42:00.000Z","6.8.5","2.7","7.0",[20,21,22,23,190],"livechat","","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Frevechat.6.4.4.zip",78,"2025-04-09 00:00:00",{"slug":196,"name":197,"version":198,"author":199,"author_profile":200,"description":201,"short_description":202,"active_installs":203,"downloaded":204,"rating":13,"num_ratings":29,"last_updated":205,"tested_up_to":206,"requires_at_least":191,"requires_php":191,"tags":207,"homepage":209,"download_link":210,"security_score":211,"vuln_count":212,"unpatched_count":212,"last_vuln_date":38,"fetched_at":31},"paldesk-live-chat-helpdesk","Paldesk –  Live Chat & Helpdesk","1.1.5","paldesk","https:\u002F\u002Fprofiles.wordpress.org\u002Fpaldesk\u002F","\u003Cp>Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FRKOOBRAWY38?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>INTEGRATIONS:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.\u003C\u002Fp>\n\u003Cpre>\u003Ccode>• Email\n• Facebook\n• Twitter\n• Android & iOS Apps\n• Website\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard – or even from Slack!\u003C\u002Fp>\n\u003Cp>Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>MAJOR FEATURES:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.\u003C\u002Fp>\n\u003Cp>Explore some of the essential features Paldesk has to offer, listed below.\u003C\u002Fp>\n\u003Cp>•   \u003Cstrong>Multichat Support\u003C\u002Fstrong> – Add multiple chats and install them on more than one website.\u003Cbr \u002F>\n•   \u003Cstrong>Working Hours\u003C\u002Fstrong> – Add multiple chats and install them on more than one website.\u003Cbr \u002F>\n•   \u003Cstrong>Smart Chat Routing\u003C\u002Fstrong> – Assign chats to the ideal agent.\u003Cbr \u002F>\n•   \u003Cstrong>Ticketing\u003C\u002Fstrong> – Create, manage, respond and resolve tickets.\u003Cbr \u002F>\n•   \u003Cstrong>Predefined Answers\u003C\u002Fstrong> – Respond to FAQ questions faster and get more done.\u003Cbr \u002F>\n•   \u003Cstrong>chat Customization\u003C\u002Fstrong> – Customize your look and color of your website chat.\u003Cbr \u002F>\n•   \u003Cstrong>Notifications\u003C\u002Fstrong> – Get notified via email when a new conversation arrives.\u003C\u002Fp>\n\u003Cp>Compatible with Chrome, Firefox, Safari and Microsoft Edge.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>EASY INSTALLATION\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paldesk – Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress.\u003C\u002Fp>\n\u003Cp>Start your journey! Get chatting! Download the Paldesk plugin now and \u003Ca href=\"https:\u002F\u002Fwww.paldesk.com\u002Fregistration-short?utm_source=wordpress.com&utm_medium=referral&utm_campaign=wordpress_plugin\" rel=\"nofollow ugc\">sign up here\u003C\u002Fa> for a free trial!\u003C\u002Fp>\n\u003Ch3>Override chat css Style\u003C\u002Fh3>\n\u003Cp>To override chat css, use class “.paldesk-chat” as parent class and “!important” for property values. Examples can be found in {plugin folder}\u002Fcss\u002Fsite\u002Fpaldesk-chat-override.css.tpl\u003C\u002Fp>\n","Powerful live chat & helpdesk plugin made for your WordPress website. Convert leads to sales & help customers in real time - it's free!",30,4748,"2020-08-18T09:07:00.000Z","5.5.0",[21,22,208,23,24],"instant-messaging","http:\u002F\u002Fpaldesk.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fpaldesk-live-chat-helpdesk.zip",85,0,{"slug":214,"name":215,"version":216,"author":217,"author_profile":218,"description":219,"short_description":220,"active_installs":221,"downloaded":222,"rating":13,"num_ratings":223,"last_updated":224,"tested_up_to":16,"requires_at_least":225,"requires_php":191,"tags":226,"homepage":191,"download_link":229,"security_score":13,"vuln_count":212,"unpatched_count":212,"last_vuln_date":38,"fetched_at":31},"chatway-live-chat","Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons","1.4.5","Chatway Live Chat","https:\u002F\u002Fprofiles.wordpress.org\u002Fchatway\u002F","\u003Cp>Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with an easy-to-use click to chat interface.\u003C\u002Fp>\n\u003Cp>Chatway live chat is a lightweight AI chatbot, helpdesk live chat app for communicating better with your customers & provide live chat customer support. Customers can engage with your business anytime using the live chat button on your WordPress website, while the AI chatbot helps answer questions faster and automate customer support.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FRa21ZeZwz50?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>✨ Chatway AI Chatbot with full human control\u003C\u002Fh4>\n\u003Cp>Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24\u002F7 with consistent replies. The AI chatbot learns from the data sources you add, including your website content, helping it deliver more accurate and relevant answers over time. It can reduce repetitive support work, improve response times, and help your team handle more conversations efficiently. At the same time, human agents still stay fully in control. Your team can monitor conversations, step in whenever needed, manage how the AI chatbot responds, adjust its behavior, and ensure support quality always matches your brand and customer experience standards.\u003C\u002Fp>\n\u003Ch4>👩‍💻 Why do you need Helpdesk Live Chat for your website?\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Real-Time Customer Support: Live chat enables instant assistance, faster issue resolution, and higher customer satisfaction. Live chat facilitates quick issue resolution.\u003C\u002Fli>\n\u003Cli>AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24\u002F7, and reduce repetitive support requests. The AI chatbot can learn from the data sources you add, including your website content, helping deliver faster, more relevant answers while still allowing your human agents to monitor conversations, step in anytime, and manage how the AI chatbot is used.\u003C\u002Fli>\n\u003Cli>Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads. Live chat enables real-time interaction, fostering meaningful connections.\u003C\u002Fli>\n\u003Cli>Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather instant feedback from your website users. Engage in real-time conversations & collect valuable insights. Live chat transforms your website into an interactive platform.\u003C\u002Fli>\n\u003Cli>Sales Support: Boost your WooCommerce sales by integrating live chat & FAQ for personalized customer assistance during the buying process. Guide users through product selection, address queries, and offer real-time customer support, enhancing the overall shopping experience.\u003C\u002Fli>\n\u003Cli>Technical Customer Support and Troubleshooting: Enhance customer satisfaction by providing live chat support & FAQ for technical queries and issue resolution.\u003C\u002Fli>\n\u003Cli>Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to proactively engage website visitors. Offer assistance, share relevant content, and create a personalized experience. Live chat becomes a dynamic tool for fostering visitor engagement and increasing the likelihood of their return.\u003C\u002Fli>\n\u003Cli>Live Visitors: See who’s currently visiting your website and live chat with them.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>🎉 Chatway Live Chat is a powerful live chat WordPress plugin\u003C\u002Fh4>\n\u003Cp>Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin, designed to enhance website engagement and support user interactions. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors, improving customer satisfaction, and boosting conversion rates. Chatway live chat is a robust and user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support, and enhances online business conversion rates. An invaluable resource for website owners.\u003C\u002Fp>\n\u003Ch4>💬 What You Get With Chatway Live Chat\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Engage your website visitors and customers over live chat pop ups & provide customer support\u003C\u002Fli>\n\u003Cli>Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24\u002F7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources you add, including your website content, while your team still stays in control and can monitor chats, step in anytime, and manage how the AI chatbot is used\u003C\u002Fli>\n\u003Cli>Show FAQ and reduce customer support live chat tickets\u003C\u002Fli>\n\u003Cli>Create separate live chat widget design for different websites and manage websites, chat channels, or brands in one place with separate inboxes and widgets\u003C\u002Fli>\n\u003Cli>Provide easy content and file sharing within chat for improved helpdesk live chat customer support\u003C\u002Fli>\n\u003Cli>Allow you to monitor chats with support agents in a single click\u003C\u002Fli>\n\u003Cli>See which visitors currently visit your website and initiate live chat with them\u003C\u002Fli>\n\u003Cli>Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links\u003C\u002Fli>\n\u003Cli>Pending messages icon for incoming live chat messages even when the Chatway live chat plugin isn’t launched\u003C\u002Fli>\n\u003Cli>Offer proactive live chat customer assistance\u003C\u002Fli>\n\u003Cli>Start live chat conversations with customers, solve their queries and answer their questions\u003C\u002Fli>\n\u003Cli>Assign agents to customer issues, and provide an enriching customer experience to web visitors and returning customers alike\u003C\u002Fli>\n\u003Cli>Personalize your customer’s overall experience based on their chat history & interactions\u003C\u002Fli>\n\u003Cli>Enhance live chat functionality by adding tags and custom data to conversations. This feature enables precise segmentation, analyze customer preferences, and provide personalized customer support for an optimized live chat user experience\u003C\u002Fli>\n\u003Cli>Chat web app, Android & iOS mobile apps to manage live chat support on the go\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app\u003C\u002Fh4>\n\u003Cp>Live chat with your website’s visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel. Both options will work well and you can choose the option that will fit you best in providing customer support live chat to your website’s visitors.\u003Cbr \u002F>\nWhen logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources you add, including your website content, to provide faster and more relevant responses.\u003C\u002Fp>\n\u003Ch4>👋 Chatway Live Chat & Helpdesk account\u003C\u002Fh4>\n\u003Cp>Once you sign up, a free \u003Ca href=\"https:\u002F\u002Fchatway.app\" title=\"Chatway Live Chat\" rel=\"nofollow ugc\">Chatway live chat\u003C\u002Fa> account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you log out or remove the plugin, the chat widget will be removed from your website.\u003Cbr \u002F>\nYou can stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features.\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fchatway.app\u002Fpricing\u002F?utm_source=wplisting\" title=\"Chatway Live Chat pricing\" rel=\"nofollow ugc\">Check out Chatway’s Live Chat pricing ⭐\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>❓ Add FAQ to reduce customer support chat tickets\u003C\u002Fh4>\n\u003Cp>Our WordPress live chat plugin includes an enhanced FAQ feature to reduce customer support tickets. With the FAQ feature, users can access instant answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient and streamlined\u003C\u002Fp>\n\u003Ch4>📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android\u003C\u002Fh4>\n\u003Cp>Besides our robust web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors while on the go. This mobile application offers real-time communication and convenience, enabling timely responses and stronger connections with the audience. Download the app now to stay connected and chat with visitors wherever you are.\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fapps.apple.com\u002Fus\u002Fapp\u002Fchatway-website-live-chat\u002Fid6449775006\" title=\"Chatway for iOS\" rel=\"nofollow ugc\">Download Chatway for iOS 🔗\u003C\u002Fa>\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.chatway.mobile\" title=\"Chatway for Android\" rel=\"nofollow ugc\">Download Chatway for Android 🔗\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>🛒 Deep WooCommerce integration: Instant Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data\u003C\u002Fh4>\n\u003Cp>Chatway live chat now gives you instant access to key visitor and store data directly inside the chat pop up window, making personalized, real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, so you can guide them to checkout, recommend products, or recover abandoned carts. Plus, easily share clickable product links, suggest categories, and send active coupon codes — all within the chat popup.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fm3Tum7sMIRk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>🚀 Add chat buttons like WhatsApp, Messenger, and more\u003C\u002Fh4>\n\u003Cp>With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel.\u003C\u002Fp>\n\u003Ch4>💾 Canned responses saved replies for commonly asked questions\u003C\u002Fh4>\n\u003Cp>Enhance your customer support efficiency with canned responses saved replies to common queries. This feature allows customer support chat agents to swiftly select and send standard responses, ensuring quick and consistent communication. No more typing the same message repeatedly—save time and reduce errors with our customizable canned responses feature.\u003C\u002Fp>\n\u003Ch4>👩‍💻 Invite your team as agents to Chatway live chat\u003C\u002Fh4>\n\u003Cp>Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents to the platform, businesses can distribute workloads and ensure seamless customer service. Invite and empower your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat.\u003C\u002Fp>\n\u003Ch4>🎨 Customize your live chat widget\u003C\u002Fh4>\n\u003Cp>Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive and engaging user experience, making live chat an integral and seamlessly integrated part of your online presence.\u003C\u002Fp>\n\u003Ch4>✍️ Translate your live chat widget to other languages\u003C\u002Fh4>\n\u003Cp>Translate the live chat widget into multiple languages. This feature fosters inclusive communication, allowing visitors to interact in their preferred language with your click to chat widget. With a multilingual live chat, businesses break down language barriers, providing a more accessible and user-friendly platform. As a result, live chat becomes a versatile tool, ensuring that diverse audiences can engage effortlessly, fostering a more inclusive and globally connected customer support experience.\u003Cbr \u002F>\nIf you use the AI chatbot, it can also automatically answer visitors in any language, helping you deliver faster and more natural support to a global audience.\u003C\u002Fp>\n\u003Ch4>🧑‍🦱 View who’s currently visiting your website\u003C\u002Fh4>\n\u003Cp>Using Chatway live chat you can see who’s currently visiting your website, engage a live chat session with them, and provide customer support instantly.\u003C\u002Fp>\n\u003Ch4>💻 Facebook Messenger & Instagram native integrations\u003C\u002Fh4>\n\u003Cp>Connect your Facebook Messenger Business page and Instagram for Business to Chatway and receive any message sent through Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing a unified live chat communication hub.\u003C\u002Fp>\n\u003Ch4>📧 Email integration\u003C\u002Fh4>\n\u003Cp>Easily set up a Chatway email address and receive emails directly within the Chatway platform. You can also forward emails from your existing email address to Chatway live chat and create a new live chat ticket for each incoming email. This feature simplifies your communication channels, allowing you to conveniently respond to incoming emails from within Chatway live chat, creating a cohesive and efficient messaging hub for your business.\u003C\u002Fp>\n\u003Ch4>🙈 Mailchimp integration with live chat contacts\u003C\u002Fh4>\n\u003Cp>Connect Chatway to MailChimp and automatically sync your live chat contacts to your MailChimp audience. This lets you send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts stay in sync.\u003C\u002Fp>\n\u003Ch4>🤖 Smart automations & workflows\u003C\u002Fh4>\n\u003Cp>Create powerful rule-based workflows that automatically respond to visitor actions and chat events. Send instant replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups, all without manual steps. Automations help you reduce repetitive work, respond faster, and keep every conversation organized and consistent.\u003C\u002Fp>\n\u003Ch4>🔏 Live Chat Private Notes\u003C\u002Fh4>\n\u003Cp>The “Private Notes” feature in live chat empowers agents to write confidential internal notes during customer interactions. Agents can tag colleagues, fostering seamless collaboration and knowledge-sharing. This enhances team communication, allowing for live chat real-time coordination and ensuring a more informed and efficient live chat customer support process.\u003C\u002Fp>\n\u003Ch4>📂 File sharing through live chat\u003C\u002Fh4>\n\u003Cp>Enable dynamic collaboration through live chat file-sharing feature between agents and website visitors. Exchange files, fostering real-time interaction. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors.\u003C\u002Fp>\n\u003Ch4>💪 Other powerful live chat features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited live chat conversations\u003C\u002Fstrong> – chat with as many visitors as you like.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Unlimited websites\u003C\u002Fstrong> – install Chatway live chat on all of your websites. Chatway live chat can be installed on any platform\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Post-chat automated surveys\u003C\u002Fstrong> – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email and push notifications\u003C\u002Fstrong> – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Collect visitors’ details\u003C\u002Fstrong> – add a contact form before or after visitors send you a message and collect email, name, phone, address or any other custom field\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email or download chat transcripts\u003C\u002Fstrong> – download or email live chat transcripts to yourself or to your website’s visitors\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Quick actions\u003C\u002Fstrong> – reply to specific messages sent by your visitors, download image, delete or edit message (not available for visitors), and perform other quick actions while chatting with your visitors\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Widget and agent availability\u003C\u002Fstrong> – set visibility hours for your live chat widget and working hours for your agents\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced targeting options\u003C\u002Fstrong> – you can show or hide the live chat widget on specific pages or based on the country of the visitor\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Live chat analytics\u003C\u002Fstrong> – gain insights into helpdesk agents’ activities and live chat conversations\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>🔗 Chatway Live Chat Demo\u003C\u002Fh4>\n\u003Cp>Chatway’s live chat demo site is a user-friendly platform designed for efficient communication. Its intuitive live chat interface ensures easy navigation, providing a seamless experience for users and admins alike. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The responsive design and clean live chat layout enhance user experience, making it an ideal solution for businesses seeking  …\u003C\u002Fp>\n","AI chatbot & live chat for customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. iOS & Android apps available 💬",30000,247385,660,"2026-03-15T15:06:00.000Z","3.1",[227,20,21,23,228],"chat","whatsapp","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fchatway-live-chat.1.4.5.zip",{"slug":231,"name":232,"version":233,"author":234,"author_profile":235,"description":236,"short_description":237,"active_installs":238,"downloaded":239,"rating":240,"num_ratings":241,"last_updated":242,"tested_up_to":16,"requires_at_least":243,"requires_php":18,"tags":244,"homepage":247,"download_link":248,"security_score":249,"vuln_count":250,"unpatched_count":212,"last_vuln_date":251,"fetched_at":31},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.5","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.",10000,488372,98,287,"2026-01-28T06:09:00.000Z","5.6",[21,22,245,246,24],"support","ticket","https:\u002F\u002Fsupportcandy.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupportcandy.3.4.5.zip",76,16,"2026-01-30 00:00:00",{"slug":253,"name":254,"version":255,"author":256,"author_profile":257,"description":258,"short_description":259,"active_installs":238,"downloaded":260,"rating":261,"num_ratings":262,"last_updated":263,"tested_up_to":16,"requires_at_least":264,"requires_php":265,"tags":266,"homepage":268,"download_link":269,"security_score":270,"vuln_count":14,"unpatched_count":212,"last_vuln_date":271,"fetched_at":31},"wp-live-chat-software-for-wordpress","LiveChat – Live Chat Plugin for WP Websites","5.0.11","LiveChat","https:\u002F\u002Fprofiles.wordpress.org\u002Flivechat\u002F","\u003Cp>Want to communicate with visitors while they’re browsing your site? With the \u003Cstrong>LiveChat plugin for WordPress\u003C\u002Fstrong>, you can add a live chat widget that lets you connect with customers in real time, answer questions instantly, and offer top-notch customer support.\u003C\u002Fp>\n\u003Cp>You can also use the chat widget to send personalized messages, collect leads, or act as a contact form when you’re offline. It’s \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fwordpress-chat-ai\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">the best live chat and AI customer support plugin for WordPress websites\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fl86bnupc_4o?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>Whether you run a blog, online store, or service business, live chat software helps you:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Connect with customers instantly.\u003C\u002Fli>\n\u003Cli>Improve customer satisfaction scores.\u003C\u002Fli>\n\u003Cli>Capture more leads and close more sales.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>LiveChat is designed for WordPress users who want to offer fast, professional support — without adding friction to the user experience.\u003C\u002Fp>\n\u003Ch4>🧑‍💻 Feature-rich WordPress live chat widget\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\n\u003Cp>💬 LiveChat + \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fmarketplace\u002Fapps\u002Fchatbot\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">ChatBot\u003C\u002Fa> (AI-powered) — Combine human support with automation. Use AI chatbots to handle FAQs instantly and transfer complex cases to your live customer support team.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🧲 Lead capture — Don’t miss a lead. Capture messages when you’re offline using the chat widget as a \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fasynchronous-communication\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">contact form\u003C\u002Fa>. Every message is stored safely for follow-up.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📊 Website visitor tracking — \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ftour\u002F#engage?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Track visitors in real time\u003C\u002Fa>. See what pages they viewed, where they came from, and what products they’re browsing. Spot high-intent leads instantly.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🎯 Targeted messages & smart triggers — Send personalized messages or chat invitations based on user behavior. Greet returning visitors or \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Fengaging-customers\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">engage users\u003C\u002Fa> browsing your pricing or checkout pages.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🛍️ Built for \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fsolutions\u002Fecommerce?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">ecommerce\u003C\u002Fa> — Boost sales with access to cart contents for upsell and cross-sell opportunities, cart recovery messages, and proactive support on WooCommerce and other ecommerce platforms.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📋 Customer profiles & CRM integration — \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fsolutions\u002Fecommerce\u002F#Gathering-customer-data?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Access detailed visitor profiles\u003C\u002Fa> with past chat history, location, and behavior. Sync with your CRM to personalize support and drive conversions.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>⚡ Quick replies — Save time with \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Fchat-tools\u002F#Canned-responses?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">ready-made answers\u003C\u002Fa> to common questions. Agents can respond in seconds using shortcuts.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📬 LiveChat + HelpDesk integration — Connect LiveChat with \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fmarketplace\u002Fapps\u002Fhelpdesk\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">HelpDesk\u003C\u002Fa> to manage live chat, email, and tickets in one place. Streamline your customer support workflow by turning conversations into tickets and tracking them from start to resolution, without switching tools.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>👀 \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Fchat-tools\u002F#Message-sneak-peek?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Message sneak peek\u003C\u002Fa> — See what your customers are typing in real time before they hit send. It helps you prepare faster responses and reduce resolution time.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🌐 Multisite support — Add LiveChat to multiple WordPress sites without extra charges. Customize the widget per page or keep it consistent across your network.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📱 Mobile-ready support — Use the \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fapp\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">LiveChat mobile app\u003C\u002Fa> on iOS and Android to chat with customers on the go. Perfect for remote teams or when you need to step away from your desk.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📈 Reports, goals & analytics — Measure performance with detailed \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Freports-and-analytics\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">reports\u003C\u002Fa>. Track sales, chat satisfaction, and response times to optimize support and conversions.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🎨 \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Fcustomization\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Full widget customization\u003C\u002Fa> — Match your brand perfectly. Change colors, greetings, widget placement, and behavior on both desktop and mobile.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📬 \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Fchannels\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Messaging channel integrations\u003C\u002Fa> — Manage chats from Facebook Messenger, WhatsApp, Instagram, SMS, and your website in one unified inbox.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>👥 Team management & roles — \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Fteam-management\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Organize agents into groups\u003C\u002Fa> (sales, support, billing) and assign custom roles with permissions. Ideal for growing support teams.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🔐 \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Ffeatures\u002Fsecurity\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Security\u003C\u002Fa> & access controls — Protect customer data with 2-step verification, visitor banning, and permission-based access for agents and admins.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>🤖 AI-powered features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\n\u003Cp>🧠 AI-powered \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fhelp\u002Freply-suggestions\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">reply suggestions\u003C\u002Fa> — Connect LiveChat with your knowledge base to automatically generate accurate, on-brand responses. Ensure your team provides consistent answers with less effort. Perfect for scaling customer support with AI bot.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📄 Chat summaries — No time to read full transcripts? Get an instant AI-generated summary of every conversation so you can catch up on key points and follow up faster.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>📊 Weekly insights & trends — See what your customers are asking and fast. Get a \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fhelp\u002Finsights\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">weekly digest\u003C\u002Fa> that highlights the most common questions from your LiveChat conversations. Great for improving your FAQ content and support workflows.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>✍️ AI text enhancement — \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fhelp\u002Fai-text-suggestions-your-agents-writing-assistant\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Write replies faster and smarter\u003C\u002Fa>. Use AI to expand, rephrase, summarize, or adjust the tone of any message, whether you want to sound friendlier, more formal, or more concise.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🏷️ Smart tag suggestions — Save time with automatic chat tagging. LiveChat suggests relevant tags based on the conversation, helping you stay organized without manually labeling each chat.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>🖥️ LiveChat for WordPress website\u003C\u002Fh4>\n\u003Cp>LiveChat is fully compatible with the most popular WordPress page builders, including Elementor, Divi, Beaver Builder, and the default WordPress Block Editor. You can easily place the chat widget anywhere on your site — no coding required.\u003C\u002Fp>\n\u003Cp>It also works seamlessly with any WordPress theme or template without needing custom modifications. Whether you’re using a free theme or a custom-built design, LiveChat blends in perfectly.\u003C\u002Fp>\n\u003Cp>Running an ecommerce store? LiveChat integrates with major platforms like \u003Cstrong>WooCommerce\u003C\u002Fstrong>, \u003Cstrong>BigCommerce for WordPress\u003C\u002Fstrong>, and \u003Cstrong>Ecwid\u003C\u002Fstrong>, making it easy to support and convert shoppers in real time.\u003C\u002Fp>\n\u003Ch4>🛠️ Easy to customize and extend\u003C\u002Fh4>\n\u003Cp>LiveChat is built to grow with your business. You can \u003Cstrong>customize the chat widget to match your brand\u003C\u002Fstrong> and \u003Cstrong>extend its functionality with powerful integrations\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Easily \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fmarketplace\u002Fapps\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">connect LiveChat to your favorite tools\u003C\u002Fa> for email marketing, CRM, and social messaging. Popular integrations include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>HubSpot CRM, Salesforce, Zendesk.\u003C\u002Fli>\n\u003Cli>WhatsApp, Facebook Messenger, Instagram.\u003C\u002Fli>\n\u003Cli>Mailchimp, Google Analytics, Slack, and more.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Whether you’re managing customer relationships, sending newsletters, or chatting across platforms, LiveChat helps you keep everything in sync.\u003C\u002Fp>\n\u003Ch4>💬 How LiveChat works\u003C\u002Fh4>\n\u003Cp>After you install and activate the \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fmarketplace\u002Fapps\u002Fwordpress\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">LiveChat plugin on your WordPress site\u003C\u002Fa>, you’ll be prompted to sign in to your existing LiveChat account or create a new one.\u003C\u002Fp>\n\u003Cp>If you’re new to LiveChat, \u003Cstrong>setup only takes a minute\u003C\u002Fstrong> — and a free trial is available, so you can get started without a credit card.\u003C\u002Fp>\n\u003Cp>Once connected, simply log in using any of the LiveChat apps:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Web app (browser-based).\u003C\u002Fli>\n\u003Cli>Desktop app (Windows\u002FmacOS).\u003C\u002Fli>\n\u003Cli>Mobile app (iOS or Android).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The chat widget will automatically appear on your WordPress site. You can now:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Customize its look and behavior.\u003C\u002Fli>\n\u003Cli>Set up automated greetings.\u003C\u002Fli>\n\u003Cli>Start chatting with visitors in real time.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Need help getting started?\u003C\u002Fstrong>\u003Cbr \u002F>\n👉 \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fhelp\u002Fwordpress-livechat-on-your-website\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">LiveChat Getting Started Guide\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>🗒️ Notes\u003C\u002Fh4>\n\u003Cp>🌍 \u003Cstrong>Localization support\u003C\u002Fstrong>\u003Cbr \u002F>\nLiveChat — the WordPress live chat plugin — is fully translation-ready. You can easily translate it into any language using the WordPress community tools at translate.wordpress.org.\u003C\u002Fp>\n\u003Cp>Whether your customers speak Spanish, German, French, or any other language, you can offer a seamless multilingual chat experience.\u003C\u002Fp>\n\u003Cp>🤝 \u003Cstrong>Partner with LiveChat\u003C\u002Fstrong>\u003Cbr \u002F>\nAre you a developer or agency looking to offer live chat solutions for clients?\u003Cbr \u002F>\nYou can open a LiveChat account on behalf of your customers and add real-time support to their websites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca href=\"https:\u002F\u002Fpartners.livechat.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Join our Partner Program\u003C\u002Fa>\u003C\u002Fstrong> to earn recurring revenue while expanding your service offering.\u003C\u002Fp>\n\u003Ch4>🗣️ Testimonials\u003C\u002Fh4>\n\u003Cblockquote>\n\u003Cp>With LiveChat, we are able to answer questions far more quickly and seamlessly so we can help customers make better product choices for their projects. (\u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fcustomers\u002Fcustomer-stories\u002Fpioneer-millworks\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">read more\u003C\u002Fa>)\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cul>\n\u003Cli>Deanna Varble, \u003Cstrong>Pioneer Millworks\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cblockquote>\n\u003Cp>Since installing LiveChat on our website in March 2020, sales made thanks to online consultations constitute 1.7% of the company’s profits in the digital channel. (\u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fcustomers\u002Fcustomer-stories\u002Fsephora\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">read more\u003C\u002Fa>)\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cul>\n\u003Cli>Milena Wojewoda, \u003Cstrong>Sephora\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>📑 Documentation and support\u003C\u002Fh4>\n\u003Cp>Need help setting up or using the LiveChat plugin for WordPress? We’ve got you covered:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>📘 Installation & setup guide — Follow our \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fhelp\u002Fwordpress-livechat-on-your-website\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">step-by-step help center article\u003C\u002Fa> to learn how to install and configure LiveChat on your WordPress website.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>💬 Live support — Chat with our team directly on the \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fmarketplace\u002Fapps\u002Fwordpress\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">WordPress integration page\u003C\u002Fa> for real-time assistance.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🌐 LiveChat website — Explore all plugin features, FAQs, chatbot tools, and use cases on \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">our website\u003C\u002Fa>.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🏢 LiveChat for enterprise – Need a scalable customer service solution for high-volume support? Learn how \u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002Fenterprise\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">LiveChat for Enterprise\u003C\u002Fa> helps large businesses improve customer engagement and team performance.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>🛠 Plugin support forum — Have a question or issue? Post a thread in the WordPress.org support forum, and we’ll respond as soon as possible.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FLhqR2_UjQm8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Ch4>🏢 About us\u003C\u002Fh4>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.text.com?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Text\u003C\u002Fa> provides modern tools for managing business communication, generating leads, and delivering exceptional customer support — anytime, anywhere.\u003C\u002Fp>\n\u003Cp>Our product suite includes:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.livechat.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">LiveChat\u003C\u002Fa> — real-time messaging for sales and support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.chatbot.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">ChatBot\u003C\u002Fa> — AI-powered automation and chatbot agents.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.helpdesk.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">HelpDesk\u003C\u002Fa> — help desk software with ticketing and email support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.knowledgebase.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">KnowledgeBase\u003C\u002Fa> — self-service documentation.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fopenwidget.com\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">OpenWidget\u003C\u002Fa> — a customer service widget creator tool.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Trusted by over 35,000+ businesses across 150+ countries, our tools are used by companies of all sizes — from startups to Fortune 500 brands like PayPal, IKEA, Allstate, and Capital One.\u003C\u002Fp>\n\u003Cp>📰\u003Cstrong>Press & brand assets\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Writing about Text or our products? Visit the \u003Ca href=\"https:\u002F\u002Fwww.text.com\u002Fpress\u002F?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing\" rel=\"nofollow ugc\">Text Press Office\u003C\u002Fa> to download our logo, product screenshots, and official brand guidelines.\u003C\u002Fp>\n","Best live chat and help desk plugin for WordPress websites. 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Overall, while some code quality aspects are positive, the plugin's vulnerability history and the substantial number of unprotected entry points make it a high-risk component for any WordPress installation.",[811,813,816,818,821,824,826],{"reason":812,"points":131},"Unprotected AJAX handlers",{"reason":814,"points":815},"Currently unpatched CVE",18,{"reason":817,"points":131},"High severity CVEs in history",{"reason":819,"points":820},"Flows with unsanitized paths",5,{"reason":822,"points":823},"Missing authorization vulnerability history",7,{"reason":825,"points":823},"SQL Injection vulnerability history",{"reason":827,"points":823},"Cross-site Scripting vulnerability history","2026-03-16T21:59:08.594Z",{"wat":830,"direct":847},{"assetPaths":831,"generatorPatterns":838,"scriptPaths":839,"versionParams":840},[832,833,834,835,836,837],"\u002Fwp-content\u002Fplugins\u002Fhive-support\u002Fassets\u002Fcss\u002Fhive-support-frontend.css","\u002Fwp-content\u002Fplugins\u002Fhive-support\u002Fassets\u002Fcss\u002Fhive-support-admin.css","\u002Fwp-content\u002Fplugins\u002Fhive-support\u002Fassets\u002Fjs\u002Fhive-support-frontend.js","\u002Fwp-content\u002Fplugins\u002Fhive-support\u002Fassets\u002Fjs\u002Fhive-support-admin.js","\u002Fwp-content\u002Fplugins\u002Fhive-support\u002Fassets\u002Fjs\u002Fchat.js","\u002Fwp-content\u002Fplugins\u002Fhive-support\u002Fassets\u002Fjs\u002Fchatbot.js",[],[834,835,836,837],[841,842,843,844,845,846],"hive-support\u002Fassets\u002Fcss\u002Fhive-support-frontend.css?ver=","hive-support\u002Fassets\u002Fcss\u002Fhive-support-admin.css?ver=","hive-support\u002Fassets\u002Fjs\u002Fhive-support-frontend.js?ver=","hive-support\u002Fassets\u002Fjs\u002Fhive-support-admin.js?ver=","hive-support\u002Fassets\u002Fjs\u002Fchat.js?ver=","hive-support\u002Fassets\u002Fjs\u002Fchatbot.js?ver=",{"cssClasses":848,"htmlComments":855,"htmlAttributes":856,"restEndpoints":860,"jsGlobals":864,"shortcodeOutput":870},[849,850,851,852,853,854],"hs-chat-widget","hs-chat-icon","hs-chatbot-bubble","hs-support-ticket-form","hive-support-dashboard-wrap","hive-support-widget-button",[],[857,858,859],"data-hs-chat-id","data-hs-chatbot-id","data-hs-widget-id",[861,862,863],"\u002Fwp-json\u002Fhive-support\u002Fv1\u002Fchat","\u002Fwp-json\u002Fhive-support\u002Fv1\u002Fchatbot","\u002Fwp-json\u002Fhive-support\u002Fv1\u002Ftickets",[865,866,867,868,869],"HiveSupportFrontend","HiveSupportChat","HiveSupportChatbot","hs_chat_settings","hs_chatbot_settings",[871,872,873],"[hive_customer_portal]","[hive_chat_widget]","[hive_chatbot]"]