[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$frJjbLXEMaFce8jrVAVJDuV97f4ska1oZ1G1AOKASBhY":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":13,"last_updated":14,"tested_up_to":15,"requires_at_least":16,"requires_php":17,"tags":18,"homepage":23,"download_link":24,"security_score":25,"vuln_count":13,"unpatched_count":13,"last_vuln_date":26,"fetched_at":27,"vulnerabilities":28,"developer":29,"crawl_stats":26,"alternatives":36,"analysis":144,"fingerprints":393},"hippoo-ticket","Hippoo Ticket","1.0.9","hippooo","https:\u002F\u002Fprofiles.wordpress.org\u002Fhippooo\u002F","\u003Cp>\u003Cstrong>Hippoo-Ticket: A Free WooCommerce Plugin for Seamless Customer Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Hippoo-Ticket \u003Cstrong>adds a support ticket button\u003C\u002Fstrong> to the \u003Cstrong>WooCommerce “My Account” page\u003C\u002Fstrong>, allowing customers to easily communicate with shop owners and request support. Shop owners can \u003Cstrong>reply to tickets directly from the WordPress dashboard\u003C\u002Fstrong> or, if they have the \u003Ca href=\"https:\u002F\u002Fhippoo.app\" rel=\"nofollow ugc\">Hippoo WooCommerce app\u003C\u002Fa> installed, they can manage tickets inside the app without needing to open the dashboard.\u003C\u002Fp>\n\u003Ch3>\u003Cstrong>How It Works:\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Customers can submit support tickets related to their orders from their \u003Cstrong>My Account page\u003C\u002Fstrong> in WooCommerce.  \u003C\u002Fli>\n\u003Cli>Shop owners can manage and respond to these tickets inside their \u003Cstrong>WordPress dashboard\u003C\u002Fstrong> or using the \u003Ca href=\"https:\u002F\u002Fhippoo.app\" rel=\"nofollow ugc\">Hippoo WooCommerce app\u003C\u002Fa>.  \u003C\u002Fli>\n\u003Cli>Both \u003Cstrong>customers and shop owners\u003C\u002Fstrong> can \u003Cstrong>upload and send images\u003C\u002Fstrong> as part of their support conversation.  \u003C\u002Fli>\n\u003Cli>The ticket \u003Cstrong>template is customizable\u003C\u002Fstrong>, so you can tailor it to fit your brand’s style and workflow.  \u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>\u003Cstrong>Key Features of Hippoo-Ticket:\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Col>\n\u003Cli>\u003Cstrong>Support Ticket Submission:\u003C\u002Fstrong> Customers can effortlessly submit support tickets regarding their orders directly from the WooCommerce store.  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Efficient Communication:\u003C\u002Fstrong> Seamlessly manage and respond to support tickets, ensuring timely and effective customer support.  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Mobile and Desktop Access:\u003C\u002Fstrong> Access and respond to support tickets using the \u003Cstrong>WordPress dashboard\u003C\u002Fstrong> or the \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fhippoo.app\" rel=\"nofollow ugc\">Hippoo WooCommerce app\u003C\u002Fa>\u003C\u002Fstrong>.  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Image Uploads:\u003C\u002Fstrong> Both customers and shop owners can \u003Cstrong>send images\u003C\u002Fstrong> within the support conversation.  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Push Notifications:\u003C\u002Fstrong> If you purchase the \u003Cstrong>Hippoo ticket Extension\u003C\u002Fstrong> inside the \u003Ca href=\"https:\u002F\u002Fhippoo.app\" rel=\"nofollow ugc\">Hippoo WooCommerce app\u003C\u002Fa>, you’ll receive real-time notifications for \u003Cstrong>new customer tickets and replies\u003C\u002Fstrong>.  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Customizable Templates:\u003C\u002Fstrong> Modify the ticket template to match your store’s design and branding.  \u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Enhance your customer support workflow with Hippoo-Ticket, whether you prefer the \u003Cstrong>convenience of the \u003Ca href=\"https:\u002F\u002Fhippoo.app\" rel=\"nofollow ugc\">Hippoo WooCommerce app\u003C\u002Fa>\u003C\u002Fstrong> or the familiarity of the \u003Cstrong>WordPress dashboard\u003C\u002Fstrong>. Install Hippoo-Ticket now and provide exceptional support to your valued customers.\u003C\u002Fp>\n\u003Ch3>Third-Party Service Usage\u003C\u002Fh3>\n\u003Cp>This plugin utilizes the following third-party services:\u003C\u002Fp>\n\u003Ch3>Hippoo Central Web Service:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Purpose:\u003C\u002Fstrong> Retrieving a list of compatible products from our central Hippoo website, which this plugin can work with.  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Service Endpoint:\u003C\u002Fstrong> Hippoo Central Web Service  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>Terms of Use and Privacy Policy:\u003C\u002Fstrong> Hippoo Website Terms of Use and Privacy Policy  \u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We understand the importance of transparency when it comes to utilizing third-party services. This documentation is provided to ensure that users are fully aware of how and why external services are utilized within this plugin. If you have any concerns or questions regarding the usage of these services, please feel free to contact us.\u003C\u002Fp>\n","Hippoo-Ticket: A Free WooCommerce Plugin for Seamless Customer Support",10,851,0,"2025-04-13T10:16:00.000Z","6.7.5","5.3","",[19,20,4,21,22],"customer-support","hippoo","support-ticket","ticket","https:\u002F\u002FHippoo.app\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhippoo-ticket.zip",100,null,"2026-03-15T15:16:48.613Z",[],{"slug":7,"display_name":7,"profile_url":8,"plugin_count":30,"total_installs":31,"avg_security_score":32,"avg_patch_time_days":33,"trust_score":34,"computed_at":35},5,1170,96,1,97,"2026-04-04T11:08:00.440Z",[37,63,85,107,128],{"slug":38,"name":39,"version":40,"author":41,"author_profile":42,"description":43,"short_description":44,"active_installs":45,"downloaded":46,"rating":47,"num_ratings":48,"last_updated":49,"tested_up_to":50,"requires_at_least":51,"requires_php":52,"tags":53,"homepage":58,"download_link":59,"security_score":60,"vuln_count":61,"unpatched_count":13,"last_vuln_date":62,"fetched_at":27},"fluent-support","Fluent Support – Helpdesk & Customer Support Ticket System","2.0.6","Shahjahan Jewel","https:\u002F\u002Fprofiles.wordpress.org\u002Ftechjewel\u002F","\u003Ch4>Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress\u003C\u002Fh4>\n\u003Cp>Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FCqkgrF7JG5k?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>🔗 Official Website Link: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002F\" rel=\"nofollow ugc\">Official Website\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Join Our FB Community: \u003Ca href=\"https:\u002F\u002Ffacebook.com\u002Fgroups\u002Ffluentsupport\" rel=\"nofollow ugc\">FluentSupport Facebook Group\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Official 5 Minutes Guide: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002Ffluent-support-101\u002F\" rel=\"nofollow ugc\">Getting started in 5 minutes\u003C\u002Fa>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F29NRuKkVSSI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>Your Self-hosted Customer Support Desk in WordPress\u003C\u002Fh4>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Ffluentsupport.com\" rel=\"nofollow ugc\">Fluent Support\u003C\u002Fa> is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.\u003C\u002Fp>\n\u003Cp>Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.\u003C\u002Fp>\n\u003Cp>Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.\u003C\u002Fp>\n\u003Cp>From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.\u003C\u002Fp>\n\u003Cp>Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.\u003C\u002Fp>\n\u003Ch4>Support FEATURES Every Business Needs\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>All-in-One Customer Support Solution\u003C\u002Fstrong>\u003Cbr \u002F>\nWith Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.\u003C\u002Fli>\n\u003Cli>Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.\u003C\u002Fli>\n\u003Cli>Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.\u003C\u002Fli>\n\u003Cli>Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. \u003Cstrong>We don’t believe in Add-ons.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Customer Support Portal\u003C\u002Fstrong>\u003Cbr \u002F>\nYour customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.\u003C\u002Fp>\n\u003Cp>We’ve made \u003Cstrong>design improvements\u003C\u002Fstrong> and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Segmentation and Reporting\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.\u003C\u002Fli>\n\u003Cli>Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.\u003C\u002Fli>\n\u003Cli>Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.\u003C\u002Fli>\n\u003Cli>Admin\u002FSupport Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.\u003C\u002Fli>\n\u003Cli>Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.\u003C\u002Fli>\n\u003Cli>Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>AI-Powered Customer Support (PRO)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Generate AI-crafted responses for efficiency.\u003C\u002Fli>\n\u003Cli>Choose Responses from suggested drafts.\u003C\u002Fli>\n\u003Cli>Customize prompts and fine-tune replies to match your brand’s voice.\u003C\u002Fli>\n\u003Cli>Quickly summarize messages to understand queries faster.\u003C\u002Fli>\n\u003Cli>Analyze the message tone to respond appropriately.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎉 Out-of-the-box Productivity Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom Automated and Manual workflows\u003C\u002Fli>\n\u003Cli>Send a response to multiple support tickets at once. Very useful for similar queries.\u003C\u002Fli>\n\u003Cli>Close support tickets by filtering tickets that are older than 20 days (as an example).\u003C\u002Fli>\n\u003Cli>Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.\u003C\u002Fli>\n\u003Cli>Quickly edit a customer’s info from the ticket page or add a note for later usage.\u003C\u002Fli>\n\u003Cli>Get notified when multiple agents are engaging the same ticket.\u003C\u002Fli>\n\u003Cli>Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.\u003C\u002Fli>\n\u003Cli>Mention agents to specific tickets to get the right people involved.\u003C\u002Fli>\n\u003Cli>GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.\u003C\u002Fli>\n\u003Cli>Manual Time Tracking for tracking time spent on tickets and premium support.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Built for Speed & Productivity\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.\u003C\u002Fp>\n\u003Cp>For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Fully Self-hosted and Open Source\u003C\u002Fstrong>\u003Cbr \u002F>\nWith a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom dashboards\u003C\u002Fli>\n\u003Cli>Fully customizable ticket forms\u003C\u002Fli>\n\u003Cli>Host support portal on \u003Cstrong>headless\u003C\u002Fstrong> subdomain\u003C\u002Fli>\n\u003Cli>Setup custom self-managed email parser\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Fully GDPR Ready\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Modern. Powerful. Super Fast\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Built with VueJS and REST API as a Single-page Application.\u003C\u002Fli>\n\u003Cli>Fast-loading, lean interface so anyone can use it without any learning curve.\u003C\u002Fli>\n\u003Cli>Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.\u003C\u002Fli>\n\u003Cli>Separate DB Tables, and it doesn’t affect your WordPress page speed.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Seamless Integrations & Features (Pro)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support features and integrations that will help your business –\u003C\u002Fp>\n\u003Ch4>Seamless e-commerce support with WooCommerce & EDD:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Let your customers open a support ticket against an order so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your customers select a store product for the query.\u003C\u002Fli>\n\u003Cli>View your customer’s orders and purchase history from a ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Membership Support with WordPress Membership Plugins\u003C\u002Fh4>\n\u003Cp>If you have a membership site with Restrict Content Pro \u002F Paid Membership Pro \u002F Wishlist Member then we got your covered.\u003Cbr \u002F>\nWhen you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your members open a support ticket so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View your customer’s membership history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Make your Learning Management System more interactive\u003C\u002Fh4>\n\u003Cp>If you have a LMS site running on LearnDash \u002F LifterLMS \u002F TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your learners open a support ticket so you know exactly what they want to know.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View learning history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Core BuddyPress\u002FBuddyBoss Support\u003C\u002Fh4>\n\u003Cp>With BuddyPress\u002FBuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.\u003C\u002Fp>\n\u003Cp>So you can \u003Cstrong>ALWAYS\u003C\u002Fstrong> respond with the right message!\u003C\u002Fp>\n\u003Ch4>Automate Smartly and Do More in Less Time\u003C\u002Fh4>\n\u003Cp>With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with\u003Cbr \u002F>\n* Add internal notes\u003Cbr \u002F>\n* Set ticket priority\u003Cbr \u002F>\n* Assign appropriate support agents automatically\u003C\u002Fp>\n\u003Cp>With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.\u003C\u002Fp>\n\u003Ch4>Migrate From Other Support Plugins\u003C\u002Fh4>\n\u003Cp>If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.\u003C\u002Fp>\n\u003Ch4> Migrate From Awesome Support – WordPress HelpDesk & Support Plugin\u003C\u002Fh4>\n\u003Cp>For Awesome Support   users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the Awesome Support migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take few minutes depends on your support tickets size\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete Awesome Support Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support Dashboard.\u003C\u002Fli>\n\u003Cli>Resolve away!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Migrate From SupportCandy – Helpdesk & Support Ticket System\u003C\u002Fh4>\n\u003Cp>For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the SupportCandy migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete SupportCandy Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support plugin.\u003C\u002Fli>\n\u003Cli>Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Reviews by WordPress Experts\u003C\u002Fh4>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FP0S5RKkSOhc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=980&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FMrgbYAY9E9s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FtTyvYHK8hcA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FHxiJ6zLpbw8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FqncHY5GsVIU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Other Plugins By The Same Team\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-crm\u002F\" rel=\"ugc\">FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentform\u002F\" rel=\"ugc\">Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-tables\u002F\" rel=\"ugc\">Ninja Tables – Easiest Data Table Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-charts\u002F\" rel=\"ugc\">Ninja Charts – WordPress Charts and Graphs Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwp-payment-form\u002F\" rel=\"ugc\">Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentforms-pdf\u002F\" rel=\"ugc\">PDF Generator For Fluent Forms – The Contact Form Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-smtp\u002F\" rel=\"ugc\">FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Contribute\u003C\u002Fh3>\n\u003Cp>Fluent Support is an open source project. You can view the full sources (unminified JS) and  contribute to the project on GitHub: https:\u002F\u002Fgithub.com\u002FWPManageNinja\u002Ffluent-support\u003C\u002Fp>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to several external services for various functionalities.\u003C\u002Fp>\n\u003Ch4>Spam Protection Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Google reCAPTCHA\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity.\u003Cbr \u002F>\nIt sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled.\u003Cbr \u002F>\nThis service is provided by Google: \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>Migration Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Zendesk API (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers.\u003Cbr \u002F>\nData exchanged includes Zendesk API credentials, ticket data, user details, and attachments.\u003Cbr \u002F>\nThis service is provided by Zendesk: \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fcustomers-partners\u002Fterms-of-use\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fagreements-and-terms\u002Fprivacy-notice\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Help Scout API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments.\u003Cbr \u002F>\nData exchanged includes Help Scout API access token, conversation data, customer details, and attachments.\u003Cbr \u002F>\nThis service is provided by Help Scout: \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fterms-of-service\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Freshdesk API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments.\u003Cbr \u002F>\nData exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history.\u003Cbr \u002F>\nThis service is provided by Freshdesk: \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fterms\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>JSHelpdesk Integration (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin.\u003Cbr \u002F>\nData accessed includes local server files, ticket data, and customer information — all processed within your own server environment.\u003Cbr \u002F>\nNo external service connection is made for this integration.\u003C\u002Fp>\n\u003Ch4>Local Migration Tools\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Awesome Support and SupportCandy\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin includes migration tools for Awesome Support and SupportCandy plugins.\u003Cbr \u002F>\nThese tools access ticket and customer data directly from your WordPress database and perform all operations locally.\u003Cbr \u002F>\nNo external connections are established, and all processing occurs within your own server.\u003C\u002Fp>\n","Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.",10000,251222,90,62,"2026-03-06T13:22:00.000Z","6.9.4","5.6","7.4",[54,55,56,21,57],"customer-support-plugin","helpdesk","support-plugin","wordpress-support-ticket","https:\u002F\u002Ffluentsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffluent-support.2.0.6.zip",89,7,"2026-01-05 00:00:00",{"slug":64,"name":65,"version":66,"author":67,"author_profile":68,"description":69,"short_description":70,"active_installs":71,"downloaded":72,"rating":73,"num_ratings":74,"last_updated":75,"tested_up_to":50,"requires_at_least":76,"requires_php":77,"tags":78,"homepage":81,"download_link":82,"security_score":34,"vuln_count":83,"unpatched_count":13,"last_vuln_date":84,"fetched_at":27},"support-genix-lite","Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System","1.4.43","DevItems","https:\u002F\u002Fprofiles.wordpress.org\u002Fdevitemsllc\u002F","\u003Ch4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\u002F7 Chatbot, Smart Automation, and Reports\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Support Genix\u003C\u002Fstrong> is a powerful, \u003Cstrong>AI-powered helpdesk plugin\u003C\u002Fstrong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with \u003Cstrong>AI-powered reply generation\u003C\u002Fstrong>, \u003Cstrong>create knowledge base docs with AI\u003C\u002Fstrong> and enhance customer satisfaction with \u003Cstrong>24\u002F7 automated chatbot support\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With \u003Cstrong>unlimited tickets, agents, and customers\u003C\u002Fstrong>, plus advanced \u003Cstrong>AI features\u003C\u002Fstrong>, custom fields, and automated notifications, you’ll never miss an important issue again.\u003C\u002Fp>\n\u003Ch3>👇 Helpful Links to Get Started\u003C\u002Fh3>\n\u003Cp>🔎 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore\" rel=\"nofollow ugc\">Learn More\u003C\u002Fa> | 📄 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fdocs\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> | 📍 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Froadmaps\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps\" rel=\"nofollow ugc\">Roadmaps\u003C\u002Fa> | 🚀 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Explore Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🚀 Everything You Need for Smarter Customer Support\u003C\u002Fh3>\n\u003Cp>Support Genix is a \u003Cstrong>great alternative\u003C\u002Fstrong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering \u003Cstrong>enterprise-level features\u003C\u002Fstrong> at a fraction of the cost, with \u003Cstrong>no per-agent pricing\u003C\u002Fstrong> and \u003Cstrong>lifetime plans available\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Perfect for \u003Cstrong>e-commerce stores\u003C\u002Fstrong>, \u003Cstrong>digital product sellers\u003C\u002Fstrong>, \u003Cstrong>agencies\u003C\u002Fstrong>, \u003Cstrong>SaaS companies\u003C\u002Fstrong>, \u003Cstrong>educational platforms\u003C\u002Fstrong>, \u003Cstrong>membership sites\u003C\u002Fstrong> etc.\u003C\u002Fp>\n\u003Ch3>🤖 AI-Powered Features (New!)\u003C\u002Fh3>\n\u003Cp>Transform your support workflow with cutting-edge artificial intelligence:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FU_I59cup2-Y?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Help Me Write\u003C\u002Fstrong> – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot\u003C\u002Fstrong> – Provide instant answers 24\u002F7 from your knowledge base, reducing ticket volume by 40%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Writing Assistant\u003C\u002Fstrong> – Create comprehensive help documentation 10x faster using OpenAI and Claude.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>See AI Features in Action:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FEm9kxCRM0d0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Watch how the AI Chatbot answers customer questions 24\u002F7 using your knowledge base.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FJOYALNjfxQ4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Learn how to create professional help articles in minutes with AI Writing Assistant.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8Yj1iLg9kVk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>⚡ Core Features That Scale With You\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Everything\u003C\u002Fstrong> – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Management\u003C\u002Fstrong> – Build a self-service help center that empowers customers to find answers instantly.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations\u003C\u002Fstrong> – Connect with WooCommerce and Envato to enhance your support workflow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email to Ticket Conversion (Pro)\u003C\u002Fstrong> – Automatically convert incoming emails into organized support tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations (Pro)\u003C\u002Fstrong> – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Documentation Suggestions (Pro)\u003C\u002Fstrong> – Automatically suggest relevant help articles while customers create tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Track user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Complete Customization\u003C\u002Fstrong> – Custom fields, ticket categories, role-based permissions, and branding options.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>📊 Powerful Analytics & Reporting\u003C\u002Fh3>\n\u003Cp>Track every metric that matters with comprehensive analytics dashboards:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FfBsoonYiha0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Monitor user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality.\u003C\u002Fp>\n\u003Ch3>▶️ Video Tutorial\u003C\u002Fh3>\n\u003Cp>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO_qX3Bi5YN4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>❤️ Free Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Help Me Write (AI Reply Assistant) (New)\u003C\u002Fli>\n\u003Cli>AI-Powered Chatbot (New)\u003C\u002Fli>\n\u003Cli>AI Chatbot Analytics & Tracking (New)\u003C\u002Fli>\n\u003Cli>AI Writing Assistant for Knowledge Base (New)\u003C\u002Fli>\n\u003Cli>Chatbot-Only Documentation Mode (New)\u003C\u002Fli>\n\u003Cli>Smarter Knowledge Base Analytics (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Ticket Categories\u003C\u002Fli>\n\u003Cli>Ticket Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Priority System\u003C\u002Fli>\n\u003Cli>Ticket Status\u003C\u002Fli>\n\u003Cli>Ticket Transfer\u003C\u002Fli>\n\u003Cli>Support Tickets Report\u003C\u002Fli>\n\u003Cli>Undo Feature for Agents\u003C\u002Fli>\n\u003Cli>Category Order Management\u003C\u002Fli>\n\u003Cli>Automatic Agent Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Knowledge Base Management (New)\u003C\u002Fli>\n\u003Cli>Knowledge Base Layout & Style Customization (New)\u003C\u002Fli>\n\u003Cli>Full Site Editing (FSE) Support\u003C\u002Fli>\n\u003Cli>BetterDocs Migration Tool\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Team & User Roles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Customers\u003C\u002Fli>\n\u003Cli>Agent Roles & Permissions\u003C\u002Fli>\n\u003Cli>Multiple Role Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communication & Workflow\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Saved Replies\u003C\u002Fli>\n\u003Cli>Filters & Sorting\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations & Compatibility\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration\u003C\u002Fli>\n\u003Cli>Envato Marketplace Integration\u003C\u002Fli>\n\u003Cli>Fluent Support Migration Tool\u003C\u002Fli>\n\u003Cli>Multisite Support\u003C\u002Fli>\n\u003Cli>WPML Compatibility\u003C\u002Fli>\n\u003Cli>Multilingual Support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Setup & Design\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Setup Wizard\u003C\u002Fli>\n\u003Cli>Fully Responsive Design\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔥 Pro Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ticket Creation via Chatbot (New)\u003C\u002Fli>\n\u003Cli>Smart Documentation Suggestions (New)\u003C\u002Fli>\n\u003Cli>Auto Close Inactive Tickets\u003C\u002Fli>\n\u003Cli>Auto-Trash & Auto-Delete Tickets\u003C\u002Fli>\n\u003Cli>Conditional Logic for Custom Fields (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email to Ticket Conversion\u003C\u002Fli>\n\u003Cli>Mailbox Binding & Management (New)\u003C\u002Fli>\n\u003Cli>Ticket Transfer Between Mailboxes\u003C\u002Fli>\n\u003Cli>Ticket Tagging System\u003C\u002Fli>\n\u003Cli>Ticket Hotlink Sharing\u003C\u002Fli>\n\u003Cli>Customizable Text Editor Height\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration (Advanced)\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>WhatsApp Integration\u003C\u002Fli>\n\u003Cli>Slack Integration\u003C\u002Fli>\n\u003Cli>FluentCRM Integration\u003C\u002Fli>\n\u003Cli>Tutor LMS Integration\u003C\u002Fli>\n\u003Cli>BetterDocs Integration\u003C\u002Fli>\n\u003Cli>Webhook Integration (Incoming & Outgoing)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Analytics & Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance Insights\u003C\u002Fli>\n\u003Cli>Weekend & Holiday Settings\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>User Access & Login\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Login with Google & Envato\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🤝 Why Businesses Choose Support Genix\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>🚀 Effortless Ticket Management\u003C\u002Fstrong>\u003Cbr \u002F>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛠️ Customizable Support System\u003C\u002Fstrong>\u003Cbr \u002F>\nTailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>👥 Multi-Agent Support\u003C\u002Fstrong>\u003Cbr \u002F>\nCollaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📱 Email Notifications & Auto-Updates\u003C\u002Fstrong>\u003Cbr \u002F>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.\u003C\u002Fp>\n\u003Ch3>❤️ Support Genix Lite Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Help Me Write (New)\u003C\u002Fstrong> – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI-Powered Chatbot (New)\u003C\u002Fstrong> – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\u002F7 automated support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Chatbot Analytics (New)\u003C\u002Fstrong> – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Writing Assistant for Knowledge Base (New)\u003C\u002Fstrong> – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Chatbot-Only Documentation Mode (New)\u003C\u002Fstrong> – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smarter Knowledge Base Analytics (New)\u003C\u002Fstrong> – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Tickets\u003C\u002Fstrong> – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Categories\u003C\u002Fstrong> – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Custom Fields\u003C\u002Fstrong> – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Priority System\u003C\u002Fstrong> – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Status\u003C\u002Fstrong> – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer\u003C\u002Fstrong> – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Support Tickets Report\u003C\u002Fstrong> – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Undo Feature for Agents\u003C\u002Fstrong> – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Category Order Management\u003C\u002Fstrong> – Easily reorder support ticket categories with drag-and-drop functionality for better organization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Automatic Agent Assignment\u003C\u002Fstrong> – Automatically assign tickets to agents based on predefined assignment rules. If no agent is initially assigned, the system will automatically assign the ticket to the first replying agent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Management (New)\u003C\u002Fstrong> – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Layout & Style Customization (New)\u003C\u002Fstrong> – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Layouts + FSE Support\u003C\u002Fstrong> – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ BetterDocs Migration Tool\u003C\u002Fstrong> – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Team & User Roles:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Agents\u003C\u002Fstrong> – Add as many agents as needed to support your team’s growth, with no restrictions on user access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Customers\u003C\u002Fstrong> – Serve an unlimited number of customers, allowing your business to grow without support system limitations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Agent Roles & Permissions\u003C\u002Fstrong> – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multiple Role Assignment\u003C\u002Fstrong> – Assign multiple roles to users simultaneously for flexible permission management across teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Communication & Workflow:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email Notifications\u003C\u002Fstrong> – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Saved Replies\u003C\u002Fstrong> – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Filters & Sorting\u003C\u002Fstrong> – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations & Compatibility:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration\u003C\u002Fstrong> – View customer order history directly within support tickets for instant purchase context and faster resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fluent Support Migration Tool\u003C\u002Fstrong> – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multisite Support\u003C\u002Fstrong> – Full compatibility with WordPress Multisite networks for managing support across multiple sites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WPML Compatibility\u003C\u002Fstrong> – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multilingual Support\u003C\u002Fstrong> – Easily translate the plugin into any language using your preferred translation tool or system. It’s fully compatible with popular translation plugins, ensuring seamless localization for global users.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Setup & Design:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Setup Wizard\u003C\u002Fstrong> – Quick and easy setup process with guided wizard for faster onboarding and configuration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fully Responsive Design\u003C\u002Fstrong> – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.\u003C\u002Fp>\n\u003Ch3>🔥 Premium Features (Support Genix Pro)\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Creation via Chatbot (New)\u003C\u002Fstrong> – Allow customers to create support tickets directly from the chatbot interface when their questions require human assistance, ensuring seamless escalation with full conversation context.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smart Documentation Suggestions (New)\u003C\u002Fstrong> – Display relevant help articles from your knowledge base automatically while customers create tickets, empowering self-service and reducing incoming support volume by up to 40%.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto Close Inactive Ticket\u003C\u002Fstrong> – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized without manual intervention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto-Trash & Auto-Delete Tickets\u003C\u002Fstrong> – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized for better performance.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Conditional Logic for Custom Fields (New)\u003C\u002Fstrong> – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need without overwhelming customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email to Ticket Conversion\u003C\u002Fstrong> – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input for faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Mailbox Binding & Management (New)\u003C\u002Fstrong> – Associate specific email addresses directly with support tickets, enabling organized multi-mailbox management, automatic routing, and department-based email handling.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer Between Mailboxes\u003C\u002Fstrong> – Move tickets across different mailbox categories for better organization, departmental routing, and workload distribution across your support team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Tags\u003C\u002Fstrong> – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries and issue types.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Hotlink\u003C\u002Fstrong> – Provide customers with secure, one-click access to their tickets directly. Each hotlink automatically logs the customer into the support portal, allowing them to view and manage their tickets without manually signing in.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Text Editor Height\u003C\u002Fstrong> – Adjust the initial height of the text editor to match your team’s preferences for more comfortable ticket creation and reply workflows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration (Advanced)\u003C\u002Fstrong> – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Webhook Integration\u003C\u002Fstrong> – Integrate with external services like Zapier, HubSpot, and more, improving communication and automating ticket updates across your entire tech stack.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics & Performance:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Performance Insights\u003C\u002Fstrong> – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, monthly, or custom intervals. Track key support metrics delivered directly to your inbox to drive data-informed decisions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Weekend & Holiday Settings\u003C\u002Fstrong> – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Access & Login:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Login with Google & Envato\u003C\u002Fstrong> – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Priority Support\u003C\u002Fstrong> – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.\u003C\u002Fp>\n\u003Cp>More features and enhancements are coming on regular updates! 🚀 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>⚡ Powerful Integrations Available in Support Genix\u003C\u002Fh3>\n\u003Cp>Connect with the tools you already use! Verify purchase codes, communicate with customers, and manage queries faster with powerful integrations. 🚀\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛒 Connect Your Digital Marketplace\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Envato Marketplace Integration\u003C\u002Fstrong> – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💬 Reach Customers Wherever They Are\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WhatsApp Integration (Pro)\u003C\u002Fstrong> – Support customers on WhatsApp with automatic ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Slack Integration (Pro)\u003C\u002Fstrong> – Get real-time ticket updates via Slack for better team collaboration.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💡 Seamless eCommerce Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Manage WooCommerce customer queries and orders directly in Support Genix.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>EDD Integration (Pro)\u003C\u002Fstrong> – Simplified support for Easy Digital Downloads with seamless ticket management.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎯 Amplify Your Marketing & Learning Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>FluentCRM Integration (Pro)\u003C\u002Fstrong> – Efficient CRM management of customer relations and communications.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tutor LMS Integration (Pro)\u003C\u002Fstrong> – Manage support tickets for students, courses, and instructors.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>📉 Reduce Ticket Volume Automatically\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>BetterDocs Integration (Pro)\u003C\u002Fstrong> – Auto-suggest relevant articles before tickets are created to reduce  …\u003C\u002Fli>\n\u003C\u002Ful>\n","Manage customer support with a powerful helpdesk & support ticket system — track customer tickets, resolve, and streamline your support workflow.",1000,45156,88,9,"2026-03-15T10:43:00.000Z","5.0","7.2",[79,19,55,80,21],"ai-chatbot","knowledge-base","http:\u002F\u002Fsupportgenix.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-genix-lite.1.4.43.zip",3,"2025-09-03 00:00:00",{"slug":86,"name":87,"version":88,"author":89,"author_profile":90,"description":91,"short_description":92,"active_installs":93,"downloaded":94,"rating":95,"num_ratings":96,"last_updated":97,"tested_up_to":98,"requires_at_least":99,"requires_php":17,"tags":100,"homepage":103,"download_link":104,"security_score":105,"vuln_count":61,"unpatched_count":13,"last_vuln_date":106,"fetched_at":27},"wp-ticket","Customer Support Ticket System & Helpdesk Plugin for WordPress","6.0.4","emarket-design","https:\u002F\u002Fprofiles.wordpress.org\u002Femarket-design\u002F","\u003Cblockquote>\n\u003Cp>\u003Cstrong>LIVE DEMO SITE\u003C\u002Fstrong>\u003Cbr \u002F>\n  \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n  Powerful | Easy to use | Beautiful\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.\u003C\u002Fp>\n\u003Cp>Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Introduction Video to get you started\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FGsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>RELATED PLUGINS YOU MAY LIKE\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fkcentercom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Knowledge Center Starter\u003C\u002Fa> Great knowledge base software for helping your customers and employees to find answers faster.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimcom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Starter\u003C\u002Fa> The best in class issue and project management solution for successful projects.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimpro.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Professional\u003C\u002Fa> Unleash Powerful Issue Management: Software Issue Manager Professional\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsiment.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Enterprise\u003C\u002Fa> Achieve Development Zen: Software Issue Manager Enterprise\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fespotlight-com.emdplugins.com\" rel=\"nofollow ugc\">Employee Spotlight Starter\u003C\u002Fa> Everything you need to display and manage staff profiles.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpeasycontactcom.emdplugins.com\" rel=\"nofollow ugc\">WP Easy Contact Starter\u003C\u002Fa> Complete contact management solution to start, develop and grow your customer relationships.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Frequestaquote.emdplugins.com\u002F\" rel=\"nofollow ugc\">Request a quote Starter\u003C\u002Fa> The Best Sales Quoting software for WordPress.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketpro.emdplugins.com\" rel=\"nofollow ugc\">WP Ticket Professional\u003C\u002Fa> Streamline Support Requests with WP Ticket Professional WordPress Plugin\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketent.emdplugins.com\u002F\" rel=\"nofollow ugc\">WP Ticket Enterprise\u003C\u002Fa> Enhance Service Excellence with WP Ticket Enterprise\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Enterprise grade Customer Service Software & Support Ticket System Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleashes-revenue-generation-with-customer-support-plans\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monetize Support with Support Plans\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unveils-individual-dashboards-for-superior-support\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Your Support Team\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combat Spam Effectively\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhanced Communication\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-consistent-interface-across-all-devices\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamless Support Anywhere, Anytime\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customize-your-ticket-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create a seamless support experience that enhances customer satisfaction\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customer-support-client-area\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Users: Elevate User Engagement with WP Ticket\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-role-based-helpdesk-access-control\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Role Based Helpdesk Access Control\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-shared-helpdesk-ticket-inbox\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-frontend-support-ticket-and-agent-profile-editing\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance overall system adoption and productivity.\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Secure helpdesk system by allowing you to control access rights\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Promote collaboration among staff\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-time-based-customer-support-automation\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamline support processes and reduce manual intervention\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-event-based-workflows-automate-customer-support-tasks\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Free up time for higher-priority tasks\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-organization-of-support-staff-across-multiple-departments\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effective organization of support staff into distinct departments.\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-get-more-work-out-of-your-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Agent Capabilities with Easy Customization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-leverage-the-power-of-out-of-the-box-customizations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Leverage the power of out-of-the-box customizations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Showcase Latest Support Requests\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Efficiency\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-categorization-for-enhanced-management\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effortless Ticket Organization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-enhance-customer-insights-with-custom-fields\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Integrate custom fields within WP Ticket\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleash-the-potential-of-custom-helpdesk-reports\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin\u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-arrange-actions-based-on-urgency-and-importance\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Arrange actions based on urgency and importance\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-efficient-consistent-helpdesk-conversations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamlined HelpDesk Support Operations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-stay-updated-instant-notifications-for-customers-and-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Stay Informed: Real-Time Notifications for Customers and Agents\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fexpedite-customer-support-with-quick-searches\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Expedite customer support with quick searches\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Feffortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Get a quick, real-time summary of the most important helpdesk metrics \u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-powerful-helpdesk-search-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Powerful helpdesk search forms\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Ftrack-agent-performance-through-integrated-dashboard-in-wp-ticket\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monitor Agent Performance via Integrated Dashboard in WP Ticket\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Save time and resources by eliminating manual data entry and updates\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-mailchimp-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamlessly integrate support processes with their email marketing strategy\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-microsoft-active-directory-ldap-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Automate updates and ensure consistent team data\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-smart-search-and-columns-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combine multiple criteria for targeted information retrieval\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-import-export-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Simplify migration from other customer support systems\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-easy-digital-downloads-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Connect customer orders and products with support tickets\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-woocommerce-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Wp Ticket Woocommerce Addon\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-canned-responses-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\"> Elevate overall efficiency with WP Ticket’s Canned Responses Addon\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-incoming-email-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Clutter-free and streamlined customer support experience\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>PLUGIN LINKS\u003C\u002Fstrong>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fdocs.emdplugins.com\u002Fwp-ticket-community\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Documentation\u003C\u002Fa>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>This plugin’s code was generated by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fquick-start\u002F\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> plugin and sell its designs by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fbecome-a-selldev-author\u002F\" rel=\"nofollow ugc\">becoming a SellDev author\u003C\u002Fa> \u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.",500,53030,86,27,"2025-09-04T19:17:00.000Z","6.8.5","4.5",[19,55,101,21,102],"support-system","ticket-system","https:\u002F\u002Femdplugins.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwp-ticket.6.0.4.zip",91,"2025-09-26 00:00:00",{"slug":108,"name":109,"version":110,"author":111,"author_profile":112,"description":113,"short_description":114,"active_installs":115,"downloaded":116,"rating":25,"num_ratings":83,"last_updated":117,"tested_up_to":50,"requires_at_least":118,"requires_php":119,"tags":120,"homepage":123,"download_link":124,"security_score":125,"vuln_count":126,"unpatched_count":13,"last_vuln_date":127,"fetched_at":27},"guest-support","Guest Support","1.3.0","RcaTheme.com","https:\u002F\u002Fprofiles.wordpress.org\u002Frcatheme\u002F","\u003Cp>\u003Cstrong>Guest Support\u003C\u002Fstrong> is a comprehensive customer support ticket system for WordPress.\u003C\u002Fp>\n\u003Cp>With this plugin, you can effortlessly provide customer support, allowing users to create new tickets and replies, and agents to respond to tickets without requiring any login or registration.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fguest-support-wp.rcatheme.com\u002F\" rel=\"nofollow ugc\">View live demo\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Create new ticket:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Users can create tickets without any Login\u002FRegistration\u003C\u002Fli>\n\u003Cli>Live WordPress Posts suggestions based on user’s typing on the Subject input field through Ajax (\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fitem\u002Fguest-support-addon-for-wordpress\" rel=\"nofollow ugc\">Pro Addon required\u003C\u002Fa>).\u003C\u002Fli>\n\u003Cli>Users can upload files with the maximum allowed number of files, total files size and allowed file types\u002Fextensions based on settings.\u003C\u002Fli>\n\u003Cli>Secure file uploads and stores files with random filenames on your server.\u003C\u002Fli>\n\u003Cli>Google reCAPTCHA 3 SPAM verification.\u003C\u002Fli>\n\u003Cli>Verify email with OTP (One Time Password) through Ajax (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Internal email validation system to identify fake\u002Fmistyped\u002Finvalid and disposable temporary email addresses.\u003C\u002Fli>\n\u003Cli>99.9% SPAM free if you enable Email verification.\u003C\u002Fli>\n\u003Cli>Option to show a customized message or redirect to the ticket view page after successfully submitting a ticket.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Create reply:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>After creating a new ticket, both the user and support agent will receive email notifications with a unique ticket link.\u003C\u002Fli>\n\u003Cli>Agents can reply to the ticket using the unique ticket link without logging in.\u003C\u002Fli>\n\u003Cli>Users can reply to the ticket using the unique ticket link without logging in.\u003C\u002Fli>\n\u003Cli>Both the user and agent can edit the last\u002Fall reply message(s) based on settings.\u003C\u002Fli>\n\u003Cli>Both the user and agent can close tickets when submitting a reply.\u003C\u002Fli>\n\u003Cli>Both the user and agent can close tickets using a Close Ticket link.\u003C\u002Fli>\n\u003Cli>Both the user and agent can reopen closed tickets if allowed in the settings.\u003C\u002Fli>\n\u003Cli>On the single ticket view page, both the user and agent can see links to other submitted tickets of the same user based on the user’s email address.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Signature and profile photo (Pro Addon required):\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Both users and agents can set a profile photo and default signature if allowed in the settings. Login\u002Fregistration required to use this feature.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Create ticket for users by Admin and Agent (Pro Addon required):\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Admins can create tickets for other registered users from the admin panel.\u003C\u002Fli>\n\u003Cli>Agents can create tickets for other registered users from the frontend.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – List of tickets:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Admins can view a list of all tickets in the WordPress admin panel.\u003C\u002Fli>\n\u003Cli>Agents can view a list of all tickets submitted to their department on the frontend (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Registered users can view a list of all tickets (Pro Addon required).\u003C\u002Fli>\n\u003Cli>If a user registers later with an email address that was used to submit tickets, all of the user’s tickets (before and after registration) will be displayed on the frontend tickets list page (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Filter tickets by ticket status: ‘Open’, ‘Pending’, ‘Closed’, and departments.\u003C\u002Fli>\n\u003Cli>Sort tickets by ‘Ticket Created Date A-Z’, ‘Ticket Created Date Z-A’, ‘Last Reply Date A-Z’, and ‘Last Reply Date Z-A’.\u003C\u002Fli>\n\u003Cli>Search tickets by ticket ID, subject, and email address.\u003C\u002Fli>\n\u003Cli>Users and agents can still view a list of submitted tickets on the single ticket view page without logging in or registering.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Admin- Department:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Create\u002Fedit\u002Fdelete unlimited departments. One department supported in the free version.\u003C\u002Fli>\n\u003Cli>Assign a support agent to each department.\u003C\u002Fli>\n\u003Cli>Show\u002Fhide department field on the frontend ticket submission form.\u003C\u002Fli>\n\u003Cli>Add additional email notification addresses to each department.\u003C\u002Fli>\n\u003Cli>When a new ticket is submitted to a specific department, the assigned support agent and additional email addresses will receive email notifications.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Admin- Forms and Form Builder:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Create\u002Fedit\u002Fdelete unlimited forms with dedicated custom fields, features, and options. One form is supported in the free version.\u003C\u002Fli>\n\u003Cli>Add different forms with different and dedicated custom fields to different pages and receive support tickets.\u003C\u002Fli>\n\u003Cli>Dedicated shortcode for each form.\u003C\u002Fli>\n\u003Cli>Add unlimited custom fields (Pro Addon required).\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Supported custom field types include:\u003C\u002Fstrong>\n\u003Cul>\n\u003Cli>Textbox\u003C\u002Fli>\n\u003Cli>Email\u003C\u002Fli>\n\u003Cli>Number Box\u003C\u002Fli>\n\u003Cli>Textarea\u003C\u002Fli>\n\u003Cli>Dropdown\u002FSelect\u003C\u002Fli>\n\u003Cli>Radio Group\u003C\u002Fli>\n\u003Cli>Checkbox Group\u003C\u002Fli>\n\u003Cli>Hidden\u003C\u002Fli>\n\u003Cli>Date Picker\u003C\u002Fli>\n\u003Cli>Date and Time Picker\u003C\u002Fli>\n\u003Cli>Content (Supports HTML)\u003C\u002Fli>\n\u003Cli>Option to restrict custom fields to require login. Useful for asking sensitive information, like website login info.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Dedicated options for each form:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Add\u002Fedit\u002Fremove unlimited custom fields with field Name, Label, Placeholder, Error message, etc. (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Option to show the custom field on the Ticket submission or Reply form or both (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Option to add\u002Fremove custom field inputs on Email notifications (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Re-order all (core and custom) fields.\u003C\u002Fli>\n\u003Cli>Arrange\u002Frearrange all (core and custom) fields with 1-3 columns.\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable file upload.\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable Google reCAPTCHA.\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable email verification (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable WordPress posts suggestions when typing in the Subject field (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Add your own CSS classes for input fields and buttons.\u003C\u002Fli>\n\u003Cli>Add your own button texts.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket View Page’s Sidebar Options:\u003C\u002Fstrong>\n\u003Cul>\n\u003Cli>Option to add HTML supported content at the very top.\u003C\u002Fli>\n\u003Cli>Option to add HTML supported content at the very bottom.\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide ticket status\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide ticket created date\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide last updated date\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide user-submitted custom fields’ label and value for the initial message (when the ticket is created), not for replies.\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide other tickets by the user.\u003C\u002Fli>\n\u003Cli>Option to show number of other tickets by the user.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Email settings:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Support WordPress default email delivery system.\u003C\u002Fli>\n\u003Cli>Support dedicated SMTP for this plugin only.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Email templates:\u003C\u002Fh3>\n\u003Cp>Following customizable email templates are available with necessary placeholders:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>After a new ticket is created – Send to User\u003C\u002Fli>\n\u003Cli>After a new ticket is created – Send to Agent\u003C\u002Fli>\n\u003Cli>After a new ticket is created – Send to Additional email addresses\u003C\u002Fli>\n\u003Cli>After a ticket reply – Send to User\u003C\u002Fli>\n\u003Cli>After a ticket reply – Send to Agent\u003C\u002Fli>\n\u003Cli>After a ticket reply – Send to Additional email addresses\u003C\u002Fli>\n\u003Cli>Send pre-ticket closing notification to User\u003C\u002Fli>\n\u003Cli>Send pre-ticket closing notification to Agent\u003C\u002Fli>\n\u003Cli>Send closure notification to User after automatically closing tickets\u003C\u002Fli>\n\u003Cli>OTP Email\u003C\u002Fli>\n\u003Cli>When new user account created – Send to User\u003C\u002Fli>\n\u003Cli>(Any emails can be disabled by deactivating email templates.)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Automation with cron job (Pro Addon required):\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Send pre-ticket closing notification to the ticket submitter or the assigned agent after x (based on settings) number of days of the last reply.\u003C\u002Fli>\n\u003Cli>Close tickets automatically after x (based on settings) number of days of the last reply.\u003C\u002Fli>\n\u003Cli>Send email notification to the ticket submitter after closing a ticket automatically.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>How it works?\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>After creating a new ticket, a unique ticket link URL will be generated with 2 unique and dedicated random IDs, and the ticket link URL will be sent to the submitter and support agent by email.\u003C\u002Fli>\n\u003Cli>With the unique ticket link URL, both the user\u002Fsubmitter and the support agent will be able to reply to the ticket without any login\u002Fregistration.\u003C\u002Fli>\n\u003Cli>When viewing and replying to tickets, 2 unique IDs will be verified to give access to the ticket.\u003C\u002Fli>\n\u003Cli>Ticket link URL will be sent with email notifications, and there is no other way to see the URL.\u003C\u002Fli>\n\u003Cli>Encrypted agent information on the ticket link URL to identify and verify the agent when replying as an agent.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Requirements:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>WordPress 5.5+\u003C\u002Fli>\n\u003Cli>PHP 7+\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Links\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fitem\u002Fguest-support-addon-for-wordpress\" rel=\"nofollow ugc\">Pro Addon\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fdocs\u002Fwordpress-plugins\u002Fguest-support-for-wordpress\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fcontact-support\" rel=\"nofollow ugc\">Contact Support\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Available Shortcodes\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Submit ticket form:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cpre>\u003Ccode>[guest-support view=form id=1]\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>\u003Cstrong>View single ticket:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cpre>\u003Ccode>[guest-support view=ticket]\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>\u003Cstrong>View list of tickets on front-end (Pro Addon required):\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cpre>\u003Ccode>[guest-support view=tickets]\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Ch3>Third-Party Services\u003C\u002Fh3>\n\u003Cp>This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Transmission\u003C\u002Fstrong>\u003Cbr \u002F>\nWhen Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Optional Usage\u003C\u002Fstrong>\u003Cbr \u002F>\nGoogle reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Links to Google reCAPTCHA Service\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Ca href=\"https:\u002F\u002Fwww.google.com\u002Frecaptcha\u002Fabout\u002F\" rel=\"nofollow ugc\">Google reCAPTCHA\u003C\u002Fa>\u003Cbr \u002F>\n– \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Google Terms of Service\u003C\u002Fa>\u003Cbr \u002F>\n– \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Google Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Please review these terms and policies to understand how your interaction data with Google reCAPTCHA is handled. By enabling and using Google reCAPTCHA, you agree to these terms.\u003C\u002Fp>\n","Complete WordPress support ticket system. No login needed for users or agents. Includes spam protection, file uploads, and secure replies.",40,4354,"2025-12-06T08:38:00.000Z","5.5","7.0",[19,121,101,21,122],"help-desk","ticket-support","https:\u002F\u002Fwww.rcatheme.com\u002Fitem\u002Fguest-support-for-wordpress","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fguest-support.1.3.0.zip",98,2,"2025-12-11 18:29:24",{"slug":129,"name":130,"version":131,"author":132,"author_profile":133,"description":134,"short_description":135,"active_installs":13,"downloaded":136,"rating":25,"num_ratings":33,"last_updated":137,"tested_up_to":98,"requires_at_least":138,"requires_php":52,"tags":139,"homepage":17,"download_link":143,"security_score":25,"vuln_count":13,"unpatched_count":13,"last_vuln_date":26,"fetched_at":27},"nexlifydesk","NexlifyDesk","1.0.5","NexlifyLabs","https:\u002F\u002Fprofiles.wordpress.org\u002Fnexlifycreator\u002F","\u003Cp>NexlifyDesk transforms your WordPress site into a comprehensive customer support platform. Featuring advanced ticket management, intelligent duplicate detection, multi-channel email integration, and seamless WooCommerce connectivity, it delivers enterprise-level support capabilities while maintaining complete data control and security.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Documentation\u003C\u002Fstrong>: Check out the \u003Ca href=\"https:\u002F\u002Fnexlifylabs.com\u002Fnexlifydesk-documentation\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Full Documentation & Setup Guide\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>NexlifyDesk is a comprehensive, enterprise-grade helpdesk solution designed specifically for WordPress. Built with scalability, security, and efficiency at its core, it provides everything you need to deliver exceptional customer support while maintaining complete control over your data and workflows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Why Choose NexlifyDesk?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Transform your customer support with a professional ticketing system that grows with your business. Whether you’re a small business handling dozens of tickets or an enterprise managing thousands, NexlifyDesk provides the tools, automation, and insights you need to deliver outstanding customer experiences.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Core Capabilities:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Advanced Ticket Management\u003C\u002Fstrong> – Complete lifecycle management with intelligent routing and automation\u003Cbr \u002F>\n– \u003Cstrong>Multi-Channel Email Integration\u003C\u002Fstrong> – Convert emails to tickets with IMAP\u002FPOP3, AWS WorkMail, and Google Workspace support\u003Cbr \u002F>\n– \u003Cstrong>Intelligent Duplicate Detection\u003C\u002Fstrong> – AI-powered semantic analysis prevents ticket fragmentation\u003Cbr \u002F>\n– \u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Deep integration with order history and customer context\u003Cbr \u002F>\n– \u003Cstrong>Enterprise Security\u003C\u002Fstrong> – Built-in spam protection, rate limiting, and secure file handling\u003C\u002Fp>\n\u003Ch3>Key Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Frontend Customer Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Ticket Submission & Management\u003C\u002Fstrong> – Clean, user-friendly interface for ticket submission, history tracking, and progress monitoring\u003Cbr \u002F>\n– \u003Cstrong>Real-time Updates\u003C\u002Fstrong> – AJAX-powered interface with live status updates and instant reply notifications\u003Cbr \u002F>\n– \u003Cstrong>File Attachments\u003C\u002Fstrong> – Multiple file type support with configurable size limits and security validation\u003Cbr \u002F>\n– \u003Cstrong>Responsive Design\u003C\u002Fstrong> – Optimized experience across desktop, tablet, and mobile devices\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Advanced Admin Dashboard\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Centralized Ticket Management\u003C\u002Fstrong> – Comprehensive admin interface with filtering, search, and bulk operations\u003Cbr \u002F>\n– \u003Cstrong>Real-time Statistics\u003C\u002Fstrong> – Live dashboard with ticket counts, response times, and performance metrics\u003Cbr \u002F>\n– \u003Cstrong>Agent Assignment\u003C\u002Fstrong> – Intelligent auto-assignment with manual override and load balancing capabilities\u003Cbr \u002F>\n– \u003Cstrong>Status Management\u003C\u002Fstrong> – Five ticket statuses (Open, In Progress, Pending, Resolved, Closed) with automated workflows\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Agent Roles & Permissions System\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Custom Agent Positions\u003C\u002Fstrong> – Unlimited agent roles with granular permission control and capability management\u003Cbr \u002F>\n– \u003Cstrong>Performance Tracking\u003C\u002Fstrong> – Monitor response times, resolution rates, and workload distribution analytics\u003Cbr \u002F>\n– \u003Cstrong>Capability Management\u003C\u002Fstrong> – Fine-grained control over agent permissions (view tickets, assignments, categories, reports)\u003Cbr \u002F>\n– \u003Cstrong>Orphaned Ticket Management\u003C\u002Fstrong> – Automatic ticket reassignment when agents are deactivated or removed\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Professional Communication Tools\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Internal Notes\u003C\u002Fstrong> – Private agent-to-agent communication within tickets (invisible to customers)\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong> – Fully customizable templates with dynamic placeholders and conditional delivery\u003Cbr \u002F>\n– \u003Cstrong>Notification Control\u003C\u002Fstrong> – Granular settings for notification timing, recipients, and trigger conditions\u003Cbr \u002F>\n– \u003Cstrong>Professional Templates\u003C\u002Fstrong> – Pre-designed email templates for all ticket lifecycle events and SLA notifications\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Intelligent Automation\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Enhanced Duplicate Detection\u003C\u002Fstrong> – Advanced multi-layer algorithms with semantic text analysis and automatic merging\u003Cbr \u002F>\n– \u003Cstrong>Smart Auto-Assignment\u003C\u002Fstrong> – Intelligent ticket distribution based on agent availability and workload balancing\u003Cbr \u002F>\n– \u003Cstrong>SLA Monitoring\u003C\u002Fstrong> – Automated tracking and breach notifications to maintain service level agreements\u003Cbr \u002F>\n– \u003Cstrong>Auto-Closure\u003C\u002Fstrong> – Automatic ticket closure after 48 hours of inactivity with system notifications\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Piping & Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Multi-Provider Support\u003C\u002Fstrong> – Convert emails to tickets with Custom IMAP\u002FPOP3, AWS WorkMail, and Google Workspace\u002FGmail integration\u003Cbr \u002F>\n– \u003Cstrong>Flexible Email Management\u003C\u002Fstrong> – Configurable options to retain or delete emails after ticket creation\u003Cbr \u002F>\n– \u003Cstrong>Advanced Spam Protection\u003C\u002Fstrong> – Built-in filtering, blocking, and rate limiting to prevent abuse and maintain security\u003Cbr \u002F>\n– \u003Cstrong>Intelligent Email Processing\u003C\u002Fstrong> – Automatic sender detection, thread management, and duplicate prevention algorithms\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Enhanced Admin Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Real-time Ticket Management\u003C\u002Fstrong> – Live-updating interface with read\u002Funread status indicators and priority sorting\u003Cbr \u002F>\n– \u003Cstrong>Smart Prioritization\u003C\u002Fstrong> – Unread tickets automatically surface first for immediate attention\u003Cbr \u002F>\n– \u003Cstrong>Instant Notifications\u003C\u002Fstrong> – Real-time updates without page refresh for seamless workflow management\u003Cbr \u002F>\n– \u003Cstrong>Bulk Operations\u003C\u002Fstrong> – Enhanced bulk actions for efficient ticket management and workflow optimization\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Categories & Organization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Categories\u003C\u002Fstrong> – Organize tickets with custom categories, descriptions, and hierarchical structures\u003Cbr \u002F>\n– \u003Cstrong>Priority Management\u003C\u002Fstrong> – Four priority levels (Low, Medium, High, Urgent) with visual indicators and automated workflows\u003Cbr \u002F>\n– \u003Cstrong>Advanced Search & Filtering\u003C\u002Fstrong> – Comprehensive search across all fields with multiple filter combinations\u003Cbr \u002F>\n– \u003Cstrong>Bulk Operations\u003C\u002Fstrong> – Manage multiple tickets simultaneously for improved efficiency\u003C\u002Fp>\n\u003Cp>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Order History Access\u003C\u002Fstrong> – Built-in order lookup functionality for WooCommerce stores with comprehensive order details\u003Cbr \u002F>\n– \u003Cstrong>Customer Context\u003C\u002Fstrong> – Direct access to order information from within tickets for enhanced customer support\u003Cbr \u002F>\n– \u003Cstrong>Order-based Duplicate Detection\u003C\u002Fstrong> – Intelligent linking of tickets to existing order conversations for context preservation\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Reporting & Analytics\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Performance Metrics\u003C\u002Fstrong> – Comprehensive reports on ticket volume, response times, and agent performance analytics\u003Cbr \u002F>\n– \u003Cstrong>Visual Analytics\u003C\u002Fstrong> – Interactive charts for ticket trends, priority distribution, and monthly statistical analysis\u003Cbr \u002F>\n– \u003Cstrong>Activity Monitoring\u003C\u002Fstrong> – Real-time feed of all support activities across your team for operational transparency\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Developer & Advanced Features\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Template Override System\u003C\u002Fstrong> – Customize frontend templates by copying to your theme for complete design control\u003Cbr \u002F>\n– \u003Cstrong>Shortcode System\u003C\u002Fstrong> – Flexible shortcodes like \u003Ccode>[nexlifydesk_ticket_form]\u003C\u002Fcode> and \u003Ccode>[nexlifydesk_ticket_list]\u003C\u002Fcode> with customizable attributes\u003Cbr \u002F>\n– \u003Cstrong>Data Management\u003C\u002Fstrong> – Configurable retention policies with optional purge functionality for compliance requirements\u003Cbr \u002F>\n– \u003Cstrong>Rate Limiting\u003C\u002Fstrong> – Built-in protection against spam and abuse with configurable thresholds\u003Cbr \u002F>\n– \u003Cstrong>Caching System\u003C\u002Fstrong> – Optimized performance with intelligent cache management for enhanced responsiveness\u003C\u002Fp>\n\u003Ch3>Duplicate Ticket Detection\u003C\u002Fh3>\n\u003Cp>NexlifyDesk features an advanced three-layer duplicate detection system designed to maintain organized support queues and prevent ticket fragmentation:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Detection Layers:\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Exact Subject Matching\u003C\u002Fstrong> – Identifies identical subjects from the same user within the last 30 days and automatically adds new messages as replies to existing tickets\u003Cbr \u002F>\n– \u003Cstrong>Order Number Pattern Recognition\u003C\u002Fstrong> – Recognizes order\u002Finvoice number patterns (such as “Order #12345” or “#ABC123”) and intelligently links related communications to unified conversation threads\u003Cbr \u002F>\n– \u003Cstrong>Semantic Content Analysis\u003C\u002Fstrong> – Employs advanced cosine similarity algorithms to compare keywords between new and recent tickets from the same user, with configurable 80% similarity threshold and intelligent stopword filtering\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Experience\u003C\u002Fstrong>\u003Cbr \u002F>\nWhen duplicate tickets are detected, users receive clear notifications that their message has been added to an existing conversation, maintaining contextual continuity and communication history.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Administrative Control\u003C\u002Fstrong>\u003Cbr \u002F>\n– Enable or disable duplicate detection in NexlifyDesk > Settings\u003Cbr \u002F>\n– Adjust sensitivity thresholds to match your workflow requirements\u003Cbr \u002F>\n– Monitor duplicate detection statistics and effectiveness in the reports dashboard\u003Cbr \u002F>\n– Configure semantic analysis parameters for optimal accuracy\u003C\u002Fp>\n\u003Ch3>Usage\u003C\u002Fh3>\n\u003Ch3>Shortcode Reference\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>\u003Ccode>[nexlifydesk_ticket_form]\u003C\u002Fcode>\u003C\u002Fstrong> – Display the ticket submission form\u003Cbr \u002F>\n– \u003Ccode>show_title=\"no\"\u003C\u002Fcode> – Hide the page title\u003Cbr \u002F>\n– \u003Ccode>category=\"5\"\u003C\u002Fcode> – Pre-select a specific category by ID\u003Cbr \u002F>\n– \u003Ccode>priority=\"high\"\u003C\u002Fcode> – Set default priority level (low, medium, high, urgent)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ccode>[nexlifydesk_ticket_list]\u003C\u002Fcode>\u003C\u002Fstrong> – Display ticket history and management\u003Cbr \u002F>\n– \u003Ccode>show_title=\"no\"\u003C\u002Fcode> – Hide the page title\u003Cbr \u002F>\n– \u003Ccode>status=\"open\"\u003C\u002Fcode> – Filter tickets by status (open, in-progress, pending, resolved, closed)\u003Cbr \u002F>\n– \u003Ccode>limit=\"10\"\u003C\u002Fcode> – Limit the number of tickets displayed per page\u003C\u002Fp>\n\u003Ch3>Administrative Menu Structure\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>NexlifyDesk\u003C\u002Fstrong> (Main Menu)\u003Cbr \u002F>\n– \u003Cstrong>All Tickets\u003C\u002Fstrong> – Comprehensive ticket management with advanced filtering and bulk operations\u003Cbr \u002F>\n– \u003Cstrong>Categories\u003C\u002Fstrong> – Create and manage custom ticket categories and hierarchies\u003Cbr \u002F>\n– \u003Cstrong>Settings\u003C\u002Fstrong> – Complete configuration panel for all plugin features and integrations\u003Cbr \u002F>\n– \u003Cstrong>Reports\u003C\u002Fstrong> – Analytics dashboard with charts, metrics, and performance insights\u003Cbr \u002F>\n– \u003Cstrong>Agent Positions\u003C\u002Fstrong> – Role and capability management for team members\u003Cbr \u002F>\n– \u003Cstrong>Order History\u003C\u002Fstrong> – WooCommerce order lookup and integration features\u003Cbr \u002F>\n– \u003Cstrong>Email Templates\u003C\u002Fstrong> – Customize all notification templates with dynamic content\u003Cbr \u002F>\n– \u003Cstrong>Support\u003C\u002Fstrong> – Direct access to plugin support and documentation resources\u003C\u002Fp>\n\u003Ch3>Ticket Status Workflow\u003C\u002Fh3>\n\u003Cp>Five distinct statuses provide complete ticket lifecycle management:\u003Cbr \u002F>\n– \u003Cstrong>Open\u003C\u002Fstrong> – Newly submitted tickets awaiting initial agent response\u003Cbr \u002F>\n– \u003Cstrong>In Progress\u003C\u002Fstrong> – Tickets actively being worked on by assigned agents\u003Cbr \u002F>\n– \u003Cstrong>Pending\u003C\u002Fstrong> – Tickets waiting for customer response or additional information\u003Cbr \u002F>\n– \u003Cstrong>Resolved\u003C\u002Fstrong> – Tickets marked as solved, awaiting customer confirmation\u003Cbr \u002F>\n– \u003Cstrong>Closed\u003C\u002Fstrong> – Completed tickets (closed manually or automatically after 48 hours)\u003C\u002Fp>\n\u003Ch3>Agent Capability System\u003C\u002Fh3>\n\u003Cp>Custom agent roles support granular permission control:\u003Cbr \u002F>\n– \u003Cstrong>View All Tickets\u003C\u002Fstrong> – Organization-wide ticket access across all agents and departments\u003Cbr \u002F>\n– \u003Cstrong>Assign Tickets\u003C\u002Fstrong> – Ability to delegate tickets to other agents or departments\u003Cbr \u002F>\n– \u003Cstrong>Manage Categories\u003C\u002Fstrong> – Create, edit, and organize ticket categories and hierarchies\u003Cbr \u002F>\n– \u003Cstrong>View Reports\u003C\u002Fstrong> – Access to analytics, performance metrics, and statistical dashboards\u003C\u002Fp>\n\u003Ch3>Customization\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Settings Panel Configuration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong> – Control delivery timing, recipients, and notification triggers\u003Cbr \u002F>\n– \u003Cstrong>Default Values\u003C\u002Fstrong> – Configure default priority levels, categories, and agent assignments\u003Cbr \u002F>\n– \u003Cstrong>File Upload Controls\u003C\u002Fstrong> – Manage allowed file types, size limits, and security validation\u003Cbr \u002F>\n– \u003Cstrong>SLA Management\u003C\u002Fstrong> – Set response time targets, breach notifications, and escalation rules\u003Cbr \u002F>\n– \u003Cstrong>Automation Rules\u003C\u002Fstrong> – Configure auto-assignment, duplicate detection, and closure policies\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Template Customization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Dynamic Placeholders\u003C\u002Fstrong> – Use variables like \u003Ccode>{ticket_id}\u003C\u002Fcode>, \u003Ccode>{user_name}\u003C\u002Fcode>, \u003Ccode>{subject}\u003C\u002Fcode>, \u003Ccode>{ticket_content}\u003C\u002Fcode> for personalized communications\u003Cbr \u002F>\n– \u003Cstrong>HTML Support\u003C\u002Fstrong> – Rich text formatting with live preview functionality\u003Cbr \u002F>\n– \u003Cstrong>Multiple Templates\u003C\u002Fstrong> – Separate customization for each notification type and event\u003Cbr \u002F>\n– \u003Cstrong>Multi-language Ready\u003C\u002Fstrong> – Support for internationalization and localization\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Visual Customization\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>CSS Override\u003C\u002Fstrong> – Add custom styles through your theme’s stylesheet\u003Cbr \u002F>\n– \u003Cstrong>Template System\u003C\u002Fstrong> – Override plugin templates for complete structural control\u003Cbr \u002F>\n– \u003Cstrong>Responsive Design\u003C\u002Fstrong> – Mobile-first approach with tablet and desktop optimization\u003Cbr \u002F>\n– \u003Cstrong>Color Schemes\u003C\u002Fstrong> – Customize visual elements to match your brand identity\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Advanced Integration\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>WooCommerce Support\u003C\u002Fstrong> – Deep integration with order management and customer history\u003Cbr \u002F>\n– \u003Cstrong>Multisite Compatibility\u003C\u002Fstrong> – Full support for WordPress multisite networks\u003Cbr \u002F>\n– \u003Cstrong>Developer Hooks\u003C\u002Fstrong> – Extensive action and filter hooks for custom functionality\u003Cbr \u002F>\n– \u003Cstrong>REST API Ready\u003C\u002Fstrong> – Prepared for future API integrations and third-party connections\u003C\u002Fp>\n\u003Ch3>Performance & Security\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Optimized Performance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Smart Caching\u003C\u002Fstrong> – Intelligent cache management for database queries and duplicate detection\u003Cbr \u002F>\n– \u003Cstrong>AJAX Interface\u003C\u002Fstrong> – Seamless user experience with real-time updates and no page reloads\u003Cbr \u002F>\n– \u003Cstrong>Optimized Database\u003C\u002Fstrong> – Efficient query structure and indexing for large ticket volumes\u003Cbr \u002F>\n– \u003Cstrong>Background Processing\u003C\u002Fstrong> – Email handling and notifications processed asynchronously\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security Features\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Nonce Verification\u003C\u002Fstrong> – WordPress security tokens for all form submissions and AJAX requests\u003Cbr \u002F>\n– \u003Cstrong>Data Sanitization\u003C\u002Fstrong> – Comprehensive input validation and output escaping\u003Cbr \u002F>\n– \u003Cstrong>File Upload Security\u003C\u002Fstrong> – MIME type validation, file extension verification, and size limits\u003Cbr \u002F>\n– \u003Cstrong>Rate Limiting\u003C\u002Fstrong> – Built-in protection against spam, abuse, and automated attacks\u003Cbr \u002F>\n– \u003Cstrong>Capability-based Access\u003C\u002Fstrong> – Role-based permissions with granular access control\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Management\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Configurable Retention\u003C\u002Fstrong> – Flexible data retention policies for compliance requirements\u003Cbr \u002F>\n– \u003Cstrong>Optional Purging\u003C\u002Fstrong> – Safe data removal options with confirmation safeguards\u003Cbr \u002F>\n– \u003Cstrong>Database Tools\u003C\u002Fstrong> – Maintenance utilities for optimization and cleanup\u003Cbr \u002F>\n– \u003Cstrong>Full Export Options\u003C\u002Fstrong> – Complete data portability for migrations and backups\u003C\u002Fp>\n\u003Ch3>Support & Documentation\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Getting Help and Support\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Email Support\u003C\u002Fstrong>: support@nexlifylabs.com for technical assistance and general inquiries\u003Cbr \u002F>\n– \u003Cstrong>Official Website\u003C\u002Fstrong>: https:\u002F\u002Fnexlifylabs.com for documentation, tutorials, and updates\u003Cbr \u002F>\n– \u003Cstrong>Comprehensive Documentation\u003C\u002Fstrong>: Complete setup guides and feature documentation available on our website\u003Cbr \u002F>\n– \u003Cstrong>Community Support\u003C\u002Fstrong>: WordPress.org plugin forums for community assistance and discussions\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Support Services\u003C\u002Fstrong>\u003Cbr \u002F>\nUpgrade to premium support for priority assistance, advanced features, and dedicated technical support with faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Feature Requests and Feedback\u003C\u002Fstrong>\u003Cbr \u002F>\nWe value your input! Send feature suggestions and feedback through our support channels to help shape future development.\u003C\u002Fp>\n\u003Ch3>Privacy & Data Protection\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Data Storage and Security\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Local Storage\u003C\u002Fstrong>: All ticket data is stored in your WordPress database with no external servers\u003Cbr \u002F>\n– \u003Cstrong>Complete Control\u003C\u002Fstrong>: Maintain full control over your support data and customer information\u003Cbr \u002F>\n– \u003Cstrong>No Third-party Dependencies\u003C\u002Fstrong>: Core functionality operates independently without external service requirements\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Email Handling and Privacy\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Your Mail System\u003C\u002Fstrong>: Uses your existing email infrastructure and SMTP settings\u003Cbr \u002F>\n– \u003Cstrong>No External Services\u003C\u002Fstrong>: Email processing occurs on your server without third-party involvement\u003Cbr \u002F>\n– \u003Cstrong>Privacy Compliant\u003C\u002Fstrong>: Designed to meet GDPR, CCPA, and other privacy regulation requirements\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Portability and Export\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Complete Export\u003C\u002Fstrong>: Export all ticket data, attachments, and configurations in standard formats\u003Cbr \u002F>\n– \u003Cstrong>WordPress Compatibility\u003C\u002Fstrong>: Data exports use WordPress-standard formats for easy migration\u003Cbr \u002F>\n– \u003Cstrong>GDPR Ready\u003C\u002Fstrong>: Built-in tools for data export, modification, and deletion to support privacy rights\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security Measures and Compliance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Data Encryption\u003C\u002Fstrong>: Sensitive data encryption for secure storage and transmission\u003Cbr \u002F>\n– \u003Cstrong>Regular Security Audits\u003C\u002Fstrong>: Ongoing security reviews and updates for vulnerability protection\u003Cbr \u002F>\n– \u003Cstrong>Best Practices\u003C\u002Fstrong>: Implementation follows WordPress security best practices and guidelines\u003C\u002Fp>\n\u003Cp>For complete privacy policy details, visit: \u003Ca href=\"https:\u002F\u002Fnexlifylabs.com\u002Fprivacy-policy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Uninstall Process\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Data Retention (Default Behavior)\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Safe Preservation\u003C\u002Fstrong>: All plugin data (tickets, attachments, categories, settings) is preserved during uninstallation\u003Cbr \u002F>\n– \u003Cstrong>Data Safety\u003C\u002Fstrong>: Your support history and customer data remain intact for future plugin reinstallation\u003Cbr \u002F>\n– \u003Cstrong>WordPress Standard\u003C\u002Fstrong>: Follows WordPress plugin standards for data preservation\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Complete Data Removal (Optional)\u003C\u002Fstrong>\u003Cbr \u002F>\n1. 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This ensures you can restore your support data if needed.\u003C\u002Fp>\n","Enterprise-grade WordPress helpdesk solution with intelligent ticket management, email piping, agent workflows, and WooCommerce 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