
AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Security & Risk Analysis
wordpress.org/plugins/help-dialogImprove customer support with AI chat, live agent handover, FAQs, search, and contact form. Cut support tickets by 50% or more while boosting sales.
Is AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Safe to Use in 2026?
Generally Safe
Score 100/100AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.
The "help-dialog" plugin v3.3.6 exhibits a mixed security posture. On the positive side, it demonstrates a strong commitment to secure coding practices with a high percentage of SQL queries using prepared statements and properly escaped output. The absence of known CVEs and bundled libraries is also a significant strength. However, the plugin has a concerningly large attack surface due to an overwhelming number of unprotected AJAX handlers. Furthermore, the presence of two "unserialize" calls and two taint flows with unsanitized paths, classified as high severity, indicate potential for critical vulnerabilities if these paths are exploitable. The lack of vulnerability history could suggest either strong past security or simply a lack of historical scrutiny, making the current code analysis more crucial.
Key Concerns
- Excessive unprotected AJAX handlers
- Dangerous function: unserialize
- High severity taint flow with unsanitized path
- High severity taint flow with unsanitized path
AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Security Vulnerabilities
AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Code Analysis
Dangerous Functions Found
SQL Query Safety
Output Escaping
Data Flow Analysis
AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Attack Surface
AJAX Handlers 62
WordPress Hooks 33
Maintenance & Trust
AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Maintenance & Trust
Maintenance Signals
Community Trust
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AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Developer Profile
5 plugins · 14K total installs
How We Detect AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support
Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.
Asset Fingerprints
/wp-content/plugins/help-dialog/assets/css/help-dialog-frontend.css/wp-content/plugins/help-dialog/assets/js/help-dialog-frontend.js/wp-content/plugins/help-dialog/assets/css/help-dialog-admin.css/wp-content/plugins/help-dialog/assets/js/help-dialog-admin.js/wp-content/plugins/help-dialog/assets/js/help-dialog-tinymce.js/wp-content/plugins/help-dialog/assets/js/help-dialog-frontend.js/wp-content/plugins/help-dialog/assets/js/help-dialog-admin.js/wp-content/plugins/help-dialog/assets/js/help-dialog-tinymce.jshelp-dialog/assets/css/help-dialog-frontend.css?ver=help-dialog/assets/js/help-dialog-frontend.js?ver=help-dialog/assets/css/help-dialog-admin.css?ver=help-dialog/assets/js/help-dialog-admin.js?ver=help-dialog/assets/js/help-dialog-tinymce.js?ver=HTML / DOM Fingerprints
ephd-chat-widgetephd-chat-messageephd-chat-inputephd-admin-menu-itemephd-settings-sectionephd-notification-warningPlugin Name: Help DialogMain class to load the plugin.SingletonRetrieve or create a new instance of this main class (avoid global vars)+13 moredata-ephd-widget-iddata-ephd-actiondata-ephd-nonceEPHD_Admin_CtrlEPHD_Widgets_CtrlEPHD_FAQs_CtrlEPHD_Contact_Form_CtrlEPHD_AI_Help_Sidebar_CtrlEPHD_Analytics_Ctrl+6 more/wp-json/help-dialog/v1/search/wp-json/help-dialog/v1/contact[help_dialog_chat][help_dialog_contact_form]