[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f_txAk84mMyv99I_cp702w6x_yibQz-6yP9NcU1CFCx4":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":13,"last_updated":14,"tested_up_to":15,"requires_at_least":16,"requires_php":17,"tags":18,"homepage":22,"download_link":23,"security_score":24,"vuln_count":25,"unpatched_count":13,"last_vuln_date":26,"fetched_at":27,"vulnerabilities":28,"developer":96,"crawl_stats":34,"alternatives":104,"analysis":210,"fingerprints":882},"happy-helpdesk-support-ticket-system","HAPPY – Helpdesk Support Ticket System","1.0.11","VillaTheme","https:\u002F\u002Fprofiles.wordpress.org\u002Fvillatheme\u002F","\u003Cp>HAPPY – Helpdesk – Support Ticket System for WordPress and WooCommerce is designed to simplify and streamline customer support. This is a powerful solution for managing support tickets directly on your WordPress site.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fnew2new.com\u002F?item=happy\" title=\"Demo HAPPY - Helpdesk Support Ticket System\" rel=\"nofollow ugc\">Try the Demo\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fdocs.villatheme.com\u002F?item=happy\" title=\"Documents\" rel=\"nofollow ugc\">Documents\u003C\u002Fa> | \u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fgroups\u002Fvillatheme\" title=\"VillaTheme\" rel=\"nofollow ugc\">Facebook group\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Install and Use HAPPY – Helpdesk Support Ticket System\u003Cbr \u002F>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F_4pPJq6koz4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>Understanding a Helpdesk\u002FSupport Ticket System for WordPress plugin\u003Cbr \u002F>\nA Helpdesk or Support Ticket System for WordPress tracks, organizes, and resolves every customer request, ensuring smooth and professional communication. Basically, it is a tool that allows businesses to efficiently manage customer inquiries, keep them in order, and streamline the support processes.\u003C\u002Fp>\n\u003Cp>By centralizing all customer interactions in one place, the Support Ticket System for WordPress plugin helps teams stay organized, prioritize urgent issues, and maintain consistent communication. With features like ticket tracking, automated responses, and integrated knowledge bases, this system improves response times and enhances overall customer satisfaction, making it an essential tool for any business looking to provide exceptional support.\u003C\u002Fp>\n\u003Cp>A Support Ticket System for WordPress plugin not only boosts your team’s productivity but also enhances customer satisfaction. With HAPPY, you gain control over your support process, allowing you to resolve issues faster and build stronger relationships with your customers.\u003C\u002Fp>\n\u003Ch3>HAPPY – Helpdesk Support Ticket System for WordPress can:\u003C\u002Fh3>\n\u003Cp>Provide users with a user-friendly interface to submit support requests and manage their created tickets\u003Cbr \u002F>\nProvide shortcodes to build Support Page, My Tickets Page and Create Tickets Page\u003Cbr \u002F>\nLet you build ticket forms that allow your customers to enter relevant details, such as contact information, subject, and description\u003Cbr \u002F>\nHelp you easily manage support tickets for customer inquiries\u003Cbr \u002F>\nCategorize tickets based on topics or issues\u003Cbr \u002F>\nHave different ticket status and Display ticket statuses (open, in progress, closed) to both users and supporters.\u003Cbr \u002F>\nAssign tickets to specific supporter\u003Cbr \u002F>\nSend email notifications to customers\u002Fadmin when their tickets receive new responses or updates\u003Cbr \u002F>\nLet you build and offer a searchable repository of frequently asked questions (FAQs) and helpful articles (Knowledge Base); Empower users to find answers to common queries on their own\u003Cbr \u002F>\nProvide pre-written responses for agents to use in addressing common issues, which improve response efficiency and consistency.\u003Cbr \u002F>\nDefine working hours for support and set up holiday, that helps set expectations for response and resolution times\u003Cbr \u002F>\nSupport Google reCaptcha that protects your site from spam and abuse\u003Cbr \u002F>\nAnd many more other features….\u003C\u002Fp>\n\u003Ch3>HAPPY – HELPDESK SUPPORT TICKET SYSTEM FOR WORDPRESS MAIN FEATURES:\u003C\u002Fh3>\n\u003Cp>Let’s see the features that HAPPY supports to help you achieve all the goals above.\u003C\u002Fp>\n\u003Ch3>TICKET SYSTEM\u003C\u002Fh3>\n\u003Cp>All you need to manage customer inquiries are integrated in HAPPY – Helpdesk Support Ticket System for WordPress\u003C\u002Fp>\n\u003Cp>Two roles: Moderator and Participant\u003Cbr \u002F>\nTickets are all private. Customer are assigned with a form role so they can create ticket\u003Cbr \u002F>\nTicket management: Administrators have the capability to oversee tickets from the backend, accessing a comprehensive inventory of all generated tickets accompanied by their corresponding ticket titles, categories, submitted issues (ticket form), assigned support personnel, status, customers (ticket starter), and both creation and update dates. This management includes the flexibility to easily edit tickets by swiftly adding new responses or altering statuses with just a few clicks.\u003Cbr \u002F>\nTicket Status: Manage ticket status with 4 actions – After ticket is created; after customer replies; after supporter replies and when the ticket is closed. Each status has their own name and icon (optionally), set up its priority and customize with text\u002Ficon and background color\u003Cbr \u002F>\nPagination: Set up number of tickets per page and number of replies per page in a single\u002Findividual ticket\u003Cbr \u002F>\nTicket pages: Create pages for creating tickets and displaying tickets using shortcode, and assign them to be the official Support Page and Create Ticket Page\u003Cbr \u002F>\nFile attachments: Control the max file size and file type supported. Currently, WordPress Helpdesk Support Ticket System support JPG, JPEG, PNG, GIF, BMP, WEBP, MP4, and WEBM; and edit the upload button title.\u003Cbr \u002F>\nCategorize ticket: Classify incoming support requests into distinct groups or topics based on their specific issues or inquiries. You have full control over the categories. This enables the support team to better understand the nature of each ticket at a glance. For example, categories could include “Technical Issues”,  “Account Access”, “Product Feedback,” and more. By assigning each ticket to the appropriate category, supporters can quickly identify the expertise required to address the issue, leading to more accurate and efficient resolutions. Additionally, categorized tickets facilitate the creation of targeted reports and analytics, helping businesses identify common trends, areas for improvement, and allocation of resources.\u003Cbr \u002F>\nTicket form: You can build different forms that allow users to submit detailed information about their support request. Forms can be built by drag-and-drop builder with multiple fields: Section, Heading, Gap, Divider, paragraph, Text input, Text area, Number input, Select, Checkbox, Radio, Upload, Editor, and Ticket categories.\u003Cbr \u002F>\nStyle: Customize table list ticket, tickets and replies with text color, background color, and pagination color in different status (on hover; on selected, …). And add extra customization with custom CSS if needed.\u003C\u002Fp>\n\u003Ch3>WORKING HOURS\u003C\u002Fh3>\n\u003Cp>HAPPY – Helpdesk Support Ticket System for WordPress allows administrators to define and set specific hours during which the support team operates and is available to address customer inquiries and tickets. This feature enables businesses to establish clear boundaries for when customer support is actively provided.\u003C\u002Fp>\n\u003Cp>Set up working times for a week\u003Cbr \u002F>\nQuick fill time for whole week based on time set for Monday\u003Cbr \u002F>\nSet up holiday\u003Cbr \u002F>\nHoliday title\u003Cbr \u002F>\nHoliday duration: starting date\u002Fmonth and ending date\u002Fmong\u003Cbr \u002F>\nHoliday message: Fill in your own custom message to notify customer\u003Cbr \u002F>\nCreate limitless holiday\u003Cbr \u002F>\nProvide shortcodes to display working hours\u002Fholiday on any pages\u003C\u002Fp>\n\u003Ch3>NOTIFICATION\u003C\u002Fh3>\n\u003Cp>This function of HAPPY – Helpdesk Support Ticket System for WordPress ensures that relevant parties, supporters and customers, are promptly informed about important updates regarding their support tickets. It enhances communication transparency and keeps stakeholders informed about the progress and status of their support inquiries.\u003C\u002Fp>\n\u003Cp>Email notification upon ticket creating, ticket reply and ticket closure\u003Cbr \u002F>\nSeparate email notifications for Admin and Customer\u003Cbr \u002F>\nEdit email content with Text editor that support HTML code\u003Cbr \u002F>\nSupport Bcc and Cc\u003Cbr \u002F>\nEdit color of email template: Base color, background color, body background color, body text color\u003Cbr \u002F>\nSupport footer custom text\u003Cbr \u002F>\nMultiple dynamic placeholders to edit email content\u003C\u002Fp>\n\u003Ch3>CANNED REPLY\u003C\u002Fh3>\n\u003Cp>HAPPY – Helpdesk Support Ticket System for WordPress saves your time with Canned reply function – they are pre-written, standardized responses that supporters can use to address common or recurring customer inquiries. These replies are created and saved in the system so that supporters can quickly access and apply them when responding to similar types of tickets.\u003C\u002Fp>\n\u003Cp>Canned replies are designed to improve efficiency by allowing supporters to provide consistent and accurate answers without having to compose a new response from scratch every time. They help streamline customer support operations, ensure uniform communication, and save time for both supporters and customers.\u003C\u002Fp>\n\u003Cp>Text editor that you can insert your own HTML\u002FCSS code\u003Cbr \u002F>\nShortcode supported\u003C\u002Fp>\n\u003Ch3>FAQs & Knowledge Base\u003C\u002Fh3>\n\u003Cp>HAPPY – Helpdesk Support Ticket System for WordPress lets you create a list of common questions and their corresponding answers, which customers frequently inquire about. This function is extra useful that it helps provide an organized repository of pre-written answers to common questions, enabling users to access information quickly and efficiently. This reduces the number of repetitive inquiries to the support team and empowers users to troubleshoot issues on their own, ultimately enhancing the overall customer experience.\u003C\u002Fp>\n\u003Cp>Limitless FAQs\u003Cbr \u002F>\nLimitless Knowledge Base articles\u002Fcategories\u003Cbr \u002F>\nText editor that you can insert your own HTML\u002FCSS code\u003Cbr \u002F>\nShortcodes to show FAQ\u002FKB list where you want\u003Cbr \u002F>\nGet started now with HAPPY – your reliable Support Ticket System for WordPress!\u003C\u002Fp>\n\u003Ch3>3rd party service\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>This plugin relies on Google reCAPTCHA services to ensure ReCAPTCHA function work properly.\u003Cbr \u002F>\n► \u003Ca href=\"https:\u002F\u002Fdevelopers.google.com\u002Frecaptcha\u002Fintro\" rel=\"nofollow ugc\">Google reCAPTCHA\u003C\u002Fa>\u003Cbr \u002F>\n► \u003Ca href=\"https:\u002F\u002Fdevelopers.google.com\u002Fterms\" rel=\"nofollow ugc\">Google reCAPTCHA License\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>MAY BE YOU NEED\u003C\u002Fh3>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002F9mail-wp-email-templates-designer\u002F\" rel=\"ugc\">9MAIL – WordPress Email Templates Designer\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002F9map-map-multi-locations\u002F\" rel=\"ugc\">9Map – Map Multi Locations\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-abandoned-cart-recovery\u002F\" rel=\"ugc\">Abandoned Cart Recovery for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-advanced-product-information\u002F\" rel=\"ugc\">Advanced Product Information for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Faffi-affiliate-marketing-for-woo\u002F\" rel=\"ugc\">AFFI – Affiliate Marketing for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-alidropship\u002F\" rel=\"ugc\">ALD – Dropshipping and Fulfillment for AliExpress and WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-boost-sales\u002F\" rel=\"ugc\">Boost Sales for WooCommerce – Set up Up-Sells & Cross-Sells Popups & Auto Apply Coupon\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fbopo-woo-product-bundle-builder\u002F\" rel=\"ugc\">Bopo – WooCommerce Product Bundle Builder\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fbulky-bulk-edit-products-for-woo\u002F\" rel=\"ugc\">Bulky – Bulk Edit Products for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-cart-all-in-one\u002F\" rel=\"ugc\">Cart All In One For WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fcatna-woo-name-your-price-and-offers\u002F\" rel=\"ugc\">Catna – Woo Name Your Price and Offers\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fcheckout-upsell-funnel-for-woo\u002F\" rel=\"ugc\">Checkout Upsell Funnel for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fchinads-dropshipping-taobao-woocommerce\u002F\" rel=\"ugc\">ChinaDS – Tmall-Taobao Dropshipping for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fclear-autoptimize-cache-automatically\u002F\" rel=\"ugc\">Clear Autoptimize Cache Automatically\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fcompe-woo-compare-products\u002F\" rel=\"ugc\">COMPE – WooCommerce Compare Products\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-coupon-reminder\u002F\" rel=\"ugc\">Coreem – Coupon Reminder for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-coupon-box\u002F\" rel=\"ugc\">Coupon Box for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-multi-currency\u002F\" rel=\"ugc\">CURCY – Multi Currency for WooCommerce – Smoothly on WooCommerce 9.x\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-customer-coupons\u002F\" rel=\"ugc\">Customer Coupons for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdepart-deposit-and-part-payment-for-woo\u002F\" rel=\"ugc\">DEPART – Deposit and Part payment for Woo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Femail-template-customizer-for-woo\u002F\" rel=\"ugc\">Email Template Customizer for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fepoi-wp-points-and-rewards\u002F\" rel=\"ugc\">EPOI – WP Points and Rewards\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fepow-custom-product-options-for-woocommerce\u002F\" rel=\"ugc\">EPOW – Custom Product Options for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Feu-cookies-bar\u002F\" rel=\"ugc\">EU Cookies Bar for WordPress\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fexmage-wp-image-links\u002F\" rel=\"ugc\">EXMAGE – WordPress Image Links\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-virtual-reviews\u002F\" rel=\"ugc\">Faview – Virtual Reviews for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffewc-extra-checkout-fields-for-woocommerce\u002F\" rel=\"ugc\">FEWC – Extra Checkout Fields For WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-free-shipping-bar\u002F\" rel=\"ugc\">Free Shipping Bar for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fgift4u-gift-cards-all-in-one-for-woo\u002F\" rel=\"ugc\">GIFT4U – Gift Cards All in One for Woo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fhandmade-dropshipping-for-etsy-and-woo\u002F\" rel=\"ugc\">HANDMADE – Dropshipping for Etsy and WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fjagif-woo-free-gift\u002F\" rel=\"ugc\">Jagif – WooCommerce Free Gift\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-lookbook\u002F\" rel=\"ugc\">LookBook for WooCommerce – Shoppable with Product Tags\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-lucky-wheel\u002F\" rel=\"ugc\">Lucky Wheel for WooCommerce – Spin a Sale\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwp-lucky-wheel\u002F\" rel=\"ugc\">Lucky Wheel Giveaway\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-notification\u002F\" rel=\"ugc\">Notification for WooCommerce | Boost Your Sales – Recent Sales Popup – Live Feed Sales – Upsells\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-orders-tracking\u002F\" rel=\"ugc\">Orders Tracking for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-photo-reviews\u002F\" rel=\"ugc\">Photo Reviews for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fpofily-woo-product-filters\u002F\" rel=\"ugc\">Pofily – WooCommerce Product Filters\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fproduct-pre-orders-for-woo\u002F\" rel=\"ugc\">PRENA – Product Pre-Orders for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-product-builder\u002F\" rel=\"ugc\">Product Builder for WooCommerce – Custom PC Builder\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fproduct-size-chart-for-woo\u002F\" rel=\"ugc\">Product Size Chart For WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fproduct-variations-swatches-for-woocommerce\u002F\" rel=\"ugc\">Product Variations Swatches for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fredis-woo-dynamic-pricing-and-discounts\u002F\" rel=\"ugc\">REDIS – WooCommerce Dynamic Pricing and Discounts\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Frees-real-estate-for-woo\u002F\" rel=\"ugc\">REES – Real Estate for Woo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fimport-shopify-to-woocommerce\u002F\" rel=\"ugc\">S2W – Import Shopify to WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsales-countdown-timer\u002F\" rel=\"ugc\">Sales Countdown Timer\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsubre-product-subscription-for-woo\u002F\" rel=\"ugc\">SUBRE – Product Subscription for WooCommerce – Recurring Payments\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-suggestion-engine\u002F\" rel=\"ugc\">Suggestion Engine for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwoo-thank-you-page-customizer\u002F\" rel=\"ugc\">Thank You Page Customizer for WooCommerce – Increase Your Sales\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ftmds-dropshipping-for-temu-and-woo\u002F\" rel=\"ugc\">TMDS – Dropshipping for TEMU and Woo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fvargal-additional-variation-gallery-for-woo\u002F\" rel=\"ugc\">VARGAL – Additional Variation Gallery for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fvillatheme-core\u002F\" rel=\"ugc\">VillaTheme Core\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fvima-multi-customer-addresses-for-woo\u002F\" rel=\"ugc\">VIMA – Multi Customer Addresses for Woo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fviseek-easy-custom-search\u002F\" rel=\"ugc\">VISeek – Easy Custom Search\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fw2s-migrate-woo-to-shopify\u002F\" rel=\"ugc\">W2S – Migrate WooCommerce to Shopify\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwebpos-point-of-sale-for-woocommerce\u002F\" rel=\"ugc\">WebPOS – Point of Sale for WooCommerce\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwpbulky-wp-bulk-edit-post-types\u002F\" rel=\"ugc\">WPBulky – WordPress Bulk Edit Post Types\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Documentation\u003C\u002Fh3>\n\u003Cp>► \u003Ca href=\"https:\u002F\u002Fdocs.villatheme.com\u002F?item=happy\" rel=\"nofollow ugc\">Getting Started\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Plugin Links\u003C\u002Fh3>\n\u003Cp>► \u003Ca href=\"https:\u002F\u002Fvillatheme.com\" rel=\"nofollow ugc\">Project Page\u003C\u002Fa>\u003Cbr \u002F>\n► \u003Ca href=\"https:\u002F\u002Fdocs.villatheme.com\u002F?item=happy\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003Cbr \u002F>\n► \u003Ca href=\"https:\u002F\u002Fvillatheme.com\u002Fknowledge-base\u002Fsecurity-is-our-priority\u002F\" rel=\"nofollow ugc\">Report Bugs\u002FIssues\u003C\u002Fa>\u003C\u002Fp>\n","The happiest WordPress ticket system with simple, user-friendly ticket form builder, easy replies, and seamlessly integrated FAQs and KB",10,1852,0,"2026-03-07T03:26:00.000Z","6.9.4","5.0","7.0",[19,20,21],"happy","helpdesk","support","https:\u002F\u002Fvillatheme.com\u002Fextensions\u002Fhappy\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhappy-helpdesk-support-ticket-system.zip",89,5,"2026-01-27 00:00:00","2026-03-15T15:16:48.613Z",[29,45,57,69,84],{"id":30,"url_slug":31,"title":32,"description":33,"plugin_slug":4,"theme_slug":34,"affected_versions":35,"patched_in_version":36,"severity":37,"cvss_score":38,"cvss_vector":39,"vuln_type":40,"published_date":26,"updated_date":41,"references":42,"days_to_patch":44},"CVE-2025-67977","happy-missing-authorization","HAPPY \u003C= 1.0.8 - Missing Authorization","The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.0.8. This makes it possible for unauthenticated attackers to perform an unauthorized action.",null,"\u003C=1.0.8","1.0.9","medium",5.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:N\u002FI:L\u002FA:N","Missing Authorization","2026-02-02 20:38:17",[43],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F664b1362-c205-40b5-94b6-b32ca75dfe6d?source=api-prod",7,{"id":46,"url_slug":47,"title":48,"description":49,"plugin_slug":4,"theme_slug":34,"affected_versions":50,"patched_in_version":51,"severity":37,"cvss_score":38,"cvss_vector":39,"vuln_type":40,"published_date":52,"updated_date":53,"references":54,"days_to_patch":56},"CVE-2025-68556","happy-missing-authorization-2","HAPPY \u003C= 1.0.9 - Missing Authorization","The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.0.9. This makes it possible for unauthenticated attackers to perform an unauthorized action.","\u003C=1.0.9","1.0.10","2025-12-23 00:00:00","2026-01-06 14:36:16",[55],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fa55e0d63-b844-41a4-bc16-9fd10dfbe9a1?source=api-prod",15,{"id":58,"url_slug":59,"title":60,"description":61,"plugin_slug":4,"theme_slug":34,"affected_versions":50,"patched_in_version":51,"severity":37,"cvss_score":62,"cvss_vector":63,"vuln_type":40,"published_date":64,"updated_date":65,"references":66,"days_to_patch":68},"CVE-2025-14581","happy-helpdesk-support-ticket-system-missing-authorization-to-authenticated-subscriber-arbitrary-ticket-reply","HAPPY – Helpdesk Support Ticket System \u003C= 1.0.9 - Missing Authorization to Authenticated (Subscriber+) Arbitrary Ticket Reply","The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on the 'submit_form_reply' AJAX action in all versions up to, and including, 1.0.9. This makes it possible for authenticated attackers, with Subscriber-level access and above, to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter, regardless of whether they are the ticket owner or have been assigned to the ticket.",4.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:U\u002FC:N\u002FI:L\u002FA:N","2025-12-12 14:47:44","2026-03-27 11:10:31",[67],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F3967b5ce-f0f8-4620-8883-0857aeee8f8b?source=api-prod",105,{"id":70,"url_slug":71,"title":72,"description":73,"plugin_slug":4,"theme_slug":34,"affected_versions":74,"patched_in_version":75,"severity":76,"cvss_score":77,"cvss_vector":78,"vuln_type":79,"published_date":80,"updated_date":81,"references":82,"days_to_patch":25},"CVE-2025-49372","happy-unauthenticated-remote-code-execution","HAPPY \u003C= 1.0.7 - Unauthenticated Remote Code Execution","The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to Remote Code Execution in all versions up to, and including, 1.0.7. This makes it possible for unauthenticated attackers to execute code on the server.","\u003C=1.0.7","1.0.8","critical",9.8,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:N\u002FS:U\u002FC:H\u002FI:H\u002FA:H","Improper Control of Generation of Code ('Code Injection')","2025-10-25 00:00:00","2025-10-29 15:46:49",[83],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F5b5ae0ae-1272-4bac-867f-4ff84155799e?source=api-prod",{"id":85,"url_slug":86,"title":87,"description":88,"plugin_slug":4,"theme_slug":34,"affected_versions":89,"patched_in_version":90,"severity":37,"cvss_score":62,"cvss_vector":63,"vuln_type":40,"published_date":91,"updated_date":92,"references":93,"days_to_patch":95},"CVE-2025-53571","happy-helpdesk-support-ticket-system-missing-authorization","HAPPY – Helpdesk Support Ticket System \u003C= 1.0.6 - Missing Authorization","The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.0.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to perform an unauthorized action.","\u003C=1.0.6","1.0.7","2025-08-19 00:00:00","2025-09-25 20:59:09",[94],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fa7063046-6bce-4b31-81f8-06eaec122317?source=api-prod",38,{"slug":97,"display_name":7,"profile_url":8,"plugin_count":98,"total_installs":99,"avg_security_score":100,"avg_patch_time_days":101,"trust_score":102,"computed_at":103},"villatheme",58,166650,99,214,78,"2026-04-05T18:20:02.260Z",[105,125,148,168,191],{"slug":106,"name":107,"version":108,"author":109,"author_profile":110,"description":111,"short_description":112,"active_installs":11,"downloaded":113,"rating":13,"num_ratings":13,"last_updated":114,"tested_up_to":115,"requires_at_least":116,"requires_php":114,"tags":117,"homepage":121,"download_link":122,"security_score":123,"vuln_count":13,"unpatched_count":13,"last_vuln_date":34,"fetched_at":124},"happyfox-helpdesk","HappyFox Helpdesk","1.0.0","Balu Vaithinathan","https:\u002F\u002Fprofiles.wordpress.org\u002Fagentlogic_\u002F","\u003Cp>HappyFox Helpdesk is a leading market solution offering customer support tools for businesses of different sizes and nature.\u003C\u002Fp>\n\u003Cp>With the help desk plugin for WordPress, HappyFox allows you to access several important functions without having to leave your WordPress account.\u003C\u002Fp>\n\u003Cp>Here is the list of features offered through this plugin:\u003C\u002Fp>\n\u003Col>\n\u003Cli>Convert your blog comments into tickets from WordPress admin dashboard and add replies to those comments without having to leave WordPress.\u003C\u002Fli>\n\u003Cli>Enable your HappyFox tickets widget in WordPress dashboard allowing staff to view all the pending and completed tickets and related information.\u003C\u002Fli>\n\u003Cli>Activate HappyFox feedback tab on your WordPress pages and blogs allowing your end users to access Knowledge Base or create tickets directly from your website.\u003C\u002Fli>\n\u003Cli>Manage the visibility preferences for your registered WordPress users restricting access to ticket widget\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>If you do not have a HappyFox account you can sign up for a 30-day free \u003Ca href=\"http:\u002F\u002Fwww.happyfox.com\u002F\" rel=\"nofollow ugc\">help desk software\u003C\u002Fa> trial. No credit card required.\u003C\u002Fp>\n","HappyFox plugin for WordPress offers a simple solution for delivering great customer support directly from your Wordpress admin dashboard.",6656,"","3.9.40","2.9.2",[118,119,120,20,21],"customer-support","happyfox","help-desk","http:\u002F\u002Fhappyfox.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhappyfox-helpdesk.1.0.0.zip",100,"2026-03-15T14:44:11.924Z",{"slug":126,"name":127,"version":128,"author":129,"author_profile":130,"description":131,"short_description":132,"active_installs":133,"downloaded":134,"rating":135,"num_ratings":136,"last_updated":137,"tested_up_to":15,"requires_at_least":138,"requires_php":139,"tags":140,"homepage":145,"download_link":146,"security_score":24,"vuln_count":44,"unpatched_count":13,"last_vuln_date":147,"fetched_at":27},"fluent-support","Fluent Support – Helpdesk & Customer Support Ticket System","2.0.6","Shahjahan Jewel","https:\u002F\u002Fprofiles.wordpress.org\u002Ftechjewel\u002F","\u003Ch4>Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress\u003C\u002Fh4>\n\u003Cp>Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FCqkgrF7JG5k?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>🔗 Official Website Link: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002F\" rel=\"nofollow ugc\">Official Website\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Join Our FB Community: \u003Ca href=\"https:\u002F\u002Ffacebook.com\u002Fgroups\u002Ffluentsupport\" rel=\"nofollow ugc\">FluentSupport Facebook Group\u003C\u002Fa>\u003Cbr \u002F>\n🔗 Official 5 Minutes Guide: \u003Ca href=\"https:\u002F\u002Ffluentsupport.com\u002Ffluent-support-101\u002F\" rel=\"nofollow ugc\">Getting started in 5 minutes\u003C\u002Fa>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F29NRuKkVSSI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch4>Your Self-hosted Customer Support Desk in WordPress\u003C\u002Fh4>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Ffluentsupport.com\" rel=\"nofollow ugc\">Fluent Support\u003C\u002Fa> is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.\u003C\u002Fp>\n\u003Cp>Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.\u003C\u002Fp>\n\u003Cp>Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.\u003C\u002Fp>\n\u003Cp>From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.\u003C\u002Fp>\n\u003Cp>Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.\u003C\u002Fp>\n\u003Ch4>Support FEATURES Every Business Needs\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>All-in-One Customer Support Solution\u003C\u002Fstrong>\u003Cbr \u002F>\nWith Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.\u003C\u002Fli>\n\u003Cli>Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.\u003C\u002Fli>\n\u003Cli>Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.\u003C\u002Fli>\n\u003Cli>Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. \u003Cstrong>We don’t believe in Add-ons.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Customer Support Portal\u003C\u002Fstrong>\u003Cbr \u002F>\nYour customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.\u003C\u002Fp>\n\u003Cp>We’ve made \u003Cstrong>design improvements\u003C\u002Fstrong> and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Segmentation and Reporting\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products.\u003C\u002Fli>\n\u003Cli>Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support.\u003C\u002Fli>\n\u003Cli>Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention.\u003C\u002Fli>\n\u003Cli>Admin\u002FSupport Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through.\u003C\u002Fli>\n\u003Cli>Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes.\u003C\u002Fli>\n\u003Cli>Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>AI-Powered Customer Support (PRO)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team’s performance.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Generate AI-crafted responses for efficiency.\u003C\u002Fli>\n\u003Cli>Choose Responses from suggested drafts.\u003C\u002Fli>\n\u003Cli>Customize prompts and fine-tune replies to match your brand’s voice.\u003C\u002Fli>\n\u003Cli>Quickly summarize messages to understand queries faster.\u003C\u002Fli>\n\u003Cli>Analyze the message tone to respond appropriately.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎉 Out-of-the-box Productivity Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom Automated and Manual workflows\u003C\u002Fli>\n\u003Cli>Send a response to multiple support tickets at once. Very useful for similar queries.\u003C\u002Fli>\n\u003Cli>Close support tickets by filtering tickets that are older than 20 days (as an example).\u003C\u002Fli>\n\u003Cli>Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control.\u003C\u002Fli>\n\u003Cli>Quickly edit a customer’s info from the ticket page or add a note for later usage.\u003C\u002Fli>\n\u003Cli>Get notified when multiple agents are engaging the same ticket.\u003C\u002Fli>\n\u003Cli>Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues.\u003C\u002Fli>\n\u003Cli>Mention agents to specific tickets to get the right people involved.\u003C\u002Fli>\n\u003Cli>GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time.\u003C\u002Fli>\n\u003Cli>Manual Time Tracking for tracking time spent on tickets and premium support.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Built for Speed & Productivity\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress.\u003C\u002Fp>\n\u003Cp>For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It’s like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Fully Self-hosted and Open Source\u003C\u002Fstrong>\u003Cbr \u002F>\nWith a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Custom dashboards\u003C\u002Fli>\n\u003Cli>Fully customizable ticket forms\u003C\u002Fli>\n\u003Cli>Host support portal on \u003Cstrong>headless\u003C\u002Fstrong> subdomain\u003C\u002Fli>\n\u003Cli>Setup custom self-managed email parser\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Fully GDPR Ready\u003C\u002Fstrong>\u003Cbr \u002F>\nFluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Modern. Powerful. Super Fast\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Built with VueJS and REST API as a Single-page Application.\u003C\u002Fli>\n\u003Cli>Fast-loading, lean interface so anyone can use it without any learning curve.\u003C\u002Fli>\n\u003Cli>Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance.\u003C\u002Fli>\n\u003Cli>Separate DB Tables, and it doesn’t affect your WordPress page speed.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Seamless Integrations & Features (Pro)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Fluent Support features and integrations that will help your business –\u003C\u002Fp>\n\u003Ch4>Seamless e-commerce support with WooCommerce & EDD:\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Let your customers open a support ticket against an order so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your customers select a store product for the query.\u003C\u002Fli>\n\u003Cli>View your customer’s orders and purchase history from a ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Membership Support with WordPress Membership Plugins\u003C\u002Fh4>\n\u003Cp>If you have a membership site with Restrict Content Pro \u002F Paid Membership Pro \u002F Wishlist Member then we got your covered.\u003Cbr \u002F>\nWhen you view your member’s ticket you can see all the details of membership information so it’s super easy for you to give support to your customer.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your members open a support ticket so you know exactly what they are talking about.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View your customer’s membership history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Make your Learning Management System more interactive\u003C\u002Fh4>\n\u003Cp>If you have a LMS site running on LearnDash \u002F LifterLMS \u002F TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Let your learners open a support ticket so you know exactly what they want to know.\u003C\u002Fli>\n\u003Cli>Let your members select a specific plan for the support ticket.\u003C\u002Fli>\n\u003Cli>View learning history from the ticket view.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Core BuddyPress\u002FBuddyBoss Support\u003C\u002Fh4>\n\u003Cp>With BuddyPress\u002FBuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview.\u003C\u002Fp>\n\u003Cp>So you can \u003Cstrong>ALWAYS\u003C\u002Fstrong> respond with the right message!\u003C\u002Fp>\n\u003Ch4>Automate Smartly and Do More in Less Time\u003C\u002Fh4>\n\u003Cp>With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with\u003Cbr \u002F>\n* Add internal notes\u003Cbr \u002F>\n* Set ticket priority\u003Cbr \u002F>\n* Assign appropriate support agents automatically\u003C\u002Fp>\n\u003Cp>With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click.\u003C\u002Fp>\n\u003Ch4>Migrate From Other Support Plugins\u003C\u002Fh4>\n\u003Cp>If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes.\u003C\u002Fp>\n\u003Ch4> Migrate From Awesome Support – WordPress HelpDesk & Support Plugin\u003C\u002Fh4>\n\u003Cp>For Awesome Support   users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the Awesome Support migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take few minutes depends on your support tickets size\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete Awesome Support Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support Dashboard.\u003C\u002Fli>\n\u003Cli>Resolve away!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Migrate From SupportCandy – Helpdesk & Support Ticket System\u003C\u002Fh4>\n\u003Cp>For Support Candy plugin users it’s also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below,\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Go to Fluent Support -> Settings\u003C\u002Fli>\n\u003Cli>You can see the SupportCandy migration details\u003C\u002Fli>\n\u003Cli>Click on the migrate now button\u003C\u002Fli>\n\u003Cli>It will take up to a few minutes depending on your support ticket size and volume in SupportCandy.\u003C\u002Fli>\n\u003Cli>Once completed it will ask if you want to delete SupportCandy Tickets from your database.\u003C\u002Fli>\n\u003Cli>Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.\u003C\u002Fli>\n\u003Cli>Now you have all the data right inside your Fluent Support plugin.\u003C\u002Fli>\n\u003Cli>Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Reviews by WordPress Experts\u003C\u002Fh4>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FP0S5RKkSOhc?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&start=980&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FMrgbYAY9E9s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FtTyvYHK8hcA?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FHxiJ6zLpbw8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FqncHY5GsVIU?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>Other Plugins By The Same Team\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-crm\u002F\" rel=\"ugc\">FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentform\u002F\" rel=\"ugc\">Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-tables\u002F\" rel=\"ugc\">Ninja Tables – Easiest Data Table Builder\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fninja-charts\u002F\" rel=\"ugc\">Ninja Charts – WordPress Charts and Graphs Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwp-payment-form\u002F\" rel=\"ugc\">Simple Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WP\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluentforms-pdf\u002F\" rel=\"ugc\">PDF Generator For Fluent Forms – The Contact Form Plugin\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Ffluent-smtp\u002F\" rel=\"ugc\">FluentSMTP – WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Contribute\u003C\u002Fh3>\n\u003Cp>Fluent Support is an open source project. You can view the full sources (unminified JS) and  contribute to the project on GitHub: https:\u002F\u002Fgithub.com\u002FWPManageNinja\u002Ffluent-support\u003C\u002Fp>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to several external services for various functionalities.\u003C\u002Fp>\n\u003Ch4>Spam Protection Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Google reCAPTCHA\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Google’s reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity.\u003Cbr \u002F>\nIt sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled.\u003Cbr \u002F>\nThis service is provided by Google: \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch4>Migration Services\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Zendesk API (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers.\u003Cbr \u002F>\nData exchanged includes Zendesk API credentials, ticket data, user details, and attachments.\u003Cbr \u002F>\nThis service is provided by Zendesk: \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fcustomers-partners\u002Fterms-of-use\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002Fcompany\u002Fagreements-and-terms\u002Fprivacy-notice\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Help Scout API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments.\u003Cbr \u002F>\nData exchanged includes Help Scout API access token, conversation data, customer details, and attachments.\u003Cbr \u002F>\nThis service is provided by Help Scout: \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fterms-of-service\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.helpscout.com\u002Fcompany\u002Flegal\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Freshdesk API\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments.\u003Cbr \u002F>\nData exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history.\u003Cbr \u002F>\nThis service is provided by Freshdesk: \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fterms\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.freshworks.com\u002Fprivacy\u002F\" rel=\"nofollow ugc\">Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>JSHelpdesk Integration (Migration Feature)\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin.\u003Cbr \u002F>\nData accessed includes local server files, ticket data, and customer information — all processed within your own server environment.\u003Cbr \u002F>\nNo external service connection is made for this integration.\u003C\u002Fp>\n\u003Ch4>Local Migration Tools\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Awesome Support and SupportCandy\u003C\u002Fstrong>\u003Cbr \u002F>\nThis plugin includes migration tools for Awesome Support and SupportCandy plugins.\u003Cbr \u002F>\nThese tools access ticket and customer data directly from your WordPress database and perform all operations locally.\u003Cbr \u002F>\nNo external connections are established, and all processing occurs within your own server.\u003C\u002Fp>\n","Feature Rich and Super Fast Support and Customer Ticketing System for WordPress.",10000,251222,90,62,"2026-03-06T13:22:00.000Z","5.6","7.4",[141,20,142,143,144],"customer-support-plugin","support-plugin","support-ticket","wordpress-support-ticket","https:\u002F\u002Ffluentsupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffluent-support.2.0.6.zip","2026-01-05 00:00:00",{"slug":149,"name":150,"version":151,"author":152,"author_profile":153,"description":154,"short_description":155,"active_installs":133,"downloaded":156,"rating":157,"num_ratings":158,"last_updated":159,"tested_up_to":15,"requires_at_least":138,"requires_php":139,"tags":160,"homepage":163,"download_link":164,"security_score":165,"vuln_count":166,"unpatched_count":13,"last_vuln_date":167,"fetched_at":27},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.5","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.",488372,98,287,"2026-01-28T06:09:00.000Z",[118,20,21,161,162],"ticket","ticketing-system","https:\u002F\u002Fsupportcandy.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupportcandy.3.4.5.zip",76,16,"2026-01-30 00:00:00",{"slug":169,"name":170,"version":171,"author":172,"author_profile":173,"description":174,"short_description":175,"active_installs":176,"downloaded":177,"rating":178,"num_ratings":179,"last_updated":180,"tested_up_to":181,"requires_at_least":182,"requires_php":114,"tags":183,"homepage":186,"download_link":187,"security_score":188,"vuln_count":189,"unpatched_count":13,"last_vuln_date":190,"fetched_at":27},"awesome-support","Awesome Support – WordPress HelpDesk & Support Plugin","6.3.7","awesomesupport","https:\u002F\u002Fprofiles.wordpress.org\u002Fawesomesupport\u002F","\u003Cp>\u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.\u003C\u002Fp>\n\u003Cp>And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.\u003C\u002Fp>\n\u003Cp>Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk!  You can also go hands-on with the \u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa> or scroll down to the bottom of this page for screen shots.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Product Tour\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F-SV-IUD6WvI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>For premium one-on-one support or pre-sales questions please visit the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">official site\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>What does it do?\u003C\u002Fh3>\n\u003Cp>Check out the user-friendly features of this awesome plugin:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Ticketing\u003C\u002Fstrong>: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Import\u003C\u002Fstrong>: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk\u003C\u002Fli>\n\u003Cli>\u003Cstrong>E-mail notifications\u003C\u002Fstrong>: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Restricted access\u003C\u002Fstrong>: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>File upload\u003C\u002Fstrong>: you control when files can be uploaded, how many files, and how large they are\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple products\u003C\u002Fstrong>: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple departments\u003C\u002Fstrong>: provide support for multiple departments\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom fields\u003C\u002Fstrong>: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Terms & conditions\u003C\u002Fstrong>: ask users to agree to your your terms and conditions before they open a ticket\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Old tickets\u003C\u002Fstrong>: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tickets waiting on you\u003C\u002Fstrong>: Quickly see all tickets still waiting for a reply\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Collaboration\u003C\u002Fstrong>: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sorting And Filtering\u003C\u002Fstrong>: includes an amazing flexible sorting, filtering and tagging system for your tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Security\u003C\u002Fstrong>: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tracking\u003C\u002Fstrong>: easily track where a ticket originated (support form, email, facebook, phone call etc.)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Prioritize your way\u003C\u002Fstrong>: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Time Tracking\u003C\u002Fstrong>: basic time tracking is included!  Admins can even adjust time and all time changes are logged directly in the ticket.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Labels\u003C\u002Fstrong>: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WordPress UI\u003C\u002Fstrong>: Uses the familiar WordPress administration user interface so there is almost no learning curve!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>REST API\u003C\u002Fstrong>: We love it when developers use our products.  The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GDPR READY\u003C\u002Fstrong>: Our registration screen can be easily configured to show GDPR related information\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GUTENBERG AWARE\u003C\u002Fstrong>: Compatible with the new WordPress editor known as Gutenberg\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WOOCOMMERCE INTEGRATION\u003C\u002Fstrong>: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Fawesome-support-features\u002F\" rel=\"nofollow ugc\">View the full list of features on our website\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">getawesomesupport.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Femail-support\u002F\" rel=\"nofollow ugc\">E-Mail Piping\u003C\u002Fa> – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-fields\u002F\" rel=\"nofollow ugc\">Custom Fields\u003C\u002Fa> – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpaid-support-woocommerce\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – charge users for using your support services.  Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – this is a must-have bridge between your WooCommerce store and Awesome Support\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fproductivity\u002F\" rel=\"nofollow ugc\">Powerpack\u003C\u002Fa> – Adds 30+ powerful additional functions to Awesome Support. Merge\u002Fsplit\u002Flock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Responses\u003C\u002Fa> – preconfigure replies to common questions, and access them in one click when replying to a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fgravity-forms\u002F\" rel=\"nofollow ugc\">Gravity Forms\u003C\u002Fa> – create custom ticket forms with this very popular WordPress forms builder\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-notes\u002F\" rel=\"nofollow ugc\">Private Notes\u003C\u002Fa> – insert notes into tickets that only agents and admins can view\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQs\u003C\u002Fa> – Powerful FAQ management make your agents more productive\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fnotifications\u002F\" rel=\"nofollow ugc\">Notifications\u003C\u002Fa> – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-status\u002F\" rel=\"nofollow ugc\">Custom Status and Labels\u003C\u002Fa> – create unlimited custom labels that give you new levels of organization for your tickets\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fadvanced-reports-statistics\u002F\" rel=\"nofollow ugc\">Advanced Reports and Statistics\u003C\u002Fa> – create hundreds of custom charts and tables from a base of 6 core reports\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-report-widgets\u002F\" rel=\"nofollow ugc\">Admin Report Widgets\u003C\u002Fa> – More than a dozen customizable widgets with key statistics on your WordPress dashboard!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ftime-tracking-invoicing\u002F\" rel=\"nofollow ugc\">Advanced Time Tracking\u003C\u002Fa> – Track and record time down to the reply level using automatic or manual timers.  Export data for invoicing.  View critical time and billing reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fauto-close\u002F\" rel=\"nofollow ugc\">Auto Close\u003C\u002Fa> – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Conduct suveys to see how your agents are performing.  Extremely customizable with multiple survey types and methods!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpublic-tickets\u002F\" rel=\"nofollow ugc\">Public Tickets\u003C\u002Fa> – Use your tickets to create a searchable archive of solutions.  Assign public\u002Fprivate control over tickets and replies to customers, agents!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fguest-tickets\u002F\" rel=\"nofollow ugc\">Guest Tickets\u003C\u002Fa> – Allow new users to enter their first ticket without the separate step of creating an account.  Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsmart-agent-assignment\u002F\" rel=\"nofollow ugc\">Smart Agent Assignment\u003C\u002Fa> – Have multiple agents with multiple departments and\u002For multiple products?  Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fdocumentation\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system.  Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fremote-tickets\u002F\" rel=\"nofollow ugc\">Remote Tickets\u003C\u002Fa> – Adds a pop-up ticket form to one or more remote websites.  Quickly and easily funnel tickets from all your websites to one core support site!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-facebook-chat-bot-early-release\u002F\" rel=\"nofollow ugc\">Smart Replies\u003C\u002Fa> – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fservice-level-agreements-sla\u002F\" rel=\"nofollow ugc\">Service Level Agreements\u003C\u002Fa> – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fissue-tracking\u002F\" rel=\"nofollow ugc\">Issue Tracking\u003C\u002Fa> – Easily manage multiple related tickets.  Very useful for product recalls, bug tracking, system-down situations and more. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-faq\u002F\" rel=\"nofollow ugc\">Custom FAQ\u003C\u002Fa> – Use any WordPress custom post type as your FAQ source.  Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-business-rules-engine-zapier-integration-beta\u002F\" rel=\"nofollow ugc\">Business Rules Engine With Zapier Integration\u003C\u002Fa> – Powerful rules engine for your tickets.  Automatically respond to tickets, change status, close tickets and more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcompany-profiles-shared-tickets-early-release\u002F\" rel=\"nofollow ugc\">Company Profiles\u003C\u002Fa> – Allow multiple users from the same company to manage a single pool of tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fscheduled-tickets\u002F\" rel=\"nofollow ugc\">Scheduled Tickets\u003C\u002Fa> – Create recurring tickets on daily\u002Fweekly\u002Fmonthly\u002Fannual schedules\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagent-front-end-early-release\u002F\" rel=\"nofollow ugc\">Agent Front End\u003C\u002Fa> – Allow untrusted agents to manage their tickets without access to wp-admin\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Bundles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstartup-bundle\" rel=\"nofollow ugc\">Startup Bundle\u003C\u002Fa> – A 50% discount on the 5 most common add-ons for unlimited sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstandard-bundle\" rel=\"nofollow ugc\">Standard Bundle\u003C\u002Fa> – A discount of 20%-60% on the 8 most common add-ons\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprofessional-bundle\" rel=\"nofollow ugc\">Professional Bundle\u003C\u002Fa> – A discount of 45%-70% on the add-ons most useful for e-commerce sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fenterprise-bundled\" rel=\"nofollow ugc\">Enterprise Bundle\u003C\u002Fa> – A discount of 50%-70% on the most common add-ons used in larger businesses.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagency-bundle\" rel=\"nofollow ugc\">Agency Bundle\u003C\u002Fa> – A discount of 55%-80% on a bundle of almost all our add-ons.  You get an even bigger discount if you purchase this package without the option for technical support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Roadmap\u003C\u002Fh3>\n\u003Cp>Want to know what’s next for Awesome Support? \u003Ca href=\"https:\u002F\u002Ftrello.com\u002Fb\u002FpHYdtkHc\" rel=\"nofollow ugc\">Check out the roadmap\u003C\u002Fa>. You can also vote for the ideas you like best!\u003C\u002Fp>\n\u003Ch3>Add-Ons\u003C\u002Fh3>\n\u003Cp>Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002F\" rel=\"nofollow ugc\">Check out our add-ons page\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>Team\u003C\u002Fh3>\n\u003Cp>Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Fteam\u002F\" rel=\"nofollow ugc\">team page\u003C\u002Fa>. Many thanks to them all!\u003C\u002Fp>\n\u003Cp>Our key core developers on the Awesome Support Development Team in 2018 include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ante Laca\u003C\u002Fli>\n\u003Cli>Muhammad Tahir Nazir\u003C\u002Fli>\n\u003Cli>Nigel Bahadur\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With contributions from customers such as:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Rolly Bueno\u003C\u002Fli>\n\u003Cli>Naveen Giri\u003C\u002Fli>\n\u003Cli>Nathan Moinvaziri\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Translators\u003C\u002Fh3>\n\u003Cp>Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017\u002F2021:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Miquel Martínez – Catalan\u003C\u002Fli>\n\u003Cli>Samer Haddad – Arabic\u003C\u002Fli>\n\u003Cli>Paul Hecko – Portuguese\u003C\u002Fli>\n\u003Cli>Thiago Rocon Kuwabara – Portuguese\u003C\u002Fli>\n\u003Cli>Denison Carlos – Portuguese (Brazil)\u003C\u002Fli>\n\u003Cli>Davey Hurkmans – Dutch\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity.  On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project!\u003Cbr \u002F>\n\u003Ca href=\"http:\u002F\u002Fcoderisk.com\u002Fwp\u002Fplugin\u002Fawesome-support\u002FRIPS-vo8pzWBS4X\" rel=\"nofollow ugc\">\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Related Companies Disclosure\u003C\u002Fstrong>\u003Cbr \u002F>\nAwesome Support now manages the newly released \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsimplepress\u002F\" rel=\"ugc\">Simple-Press Forums Plugin\u003C\u002Fa> as well.\u003C\u002Fp>\n","The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.",7000,530891,70,194,"2026-01-09T03:27:00.000Z","6.8.5","4.0",[20,21,143,184,185],"ticket-system","tickets","https:\u002F\u002Fgetawesomesupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fawesome-support.6.3.7.zip",88,24,"2026-01-15 15:56:56",{"slug":192,"name":193,"version":194,"author":195,"author_profile":196,"description":197,"short_description":198,"active_installs":199,"downloaded":200,"rating":165,"num_ratings":201,"last_updated":202,"tested_up_to":15,"requires_at_least":203,"requires_php":139,"tags":204,"homepage":207,"download_link":208,"security_score":165,"vuln_count":189,"unpatched_count":13,"last_vuln_date":209,"fetched_at":27},"js-support-ticket","JS Help Desk – AI-Powered Support & Ticketing System","3.0.6","JoomSky","https:\u002F\u002Fprofiles.wordpress.org\u002Frabilal\u002F","\u003Cp>JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency—all 100% free.\u003C\u002Fp>\n\u003Ch4>Key Resources\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fdemo.jshelpdesk.com\" rel=\"nofollow ugc\">JS Help Desk Demo\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002F\" rel=\"nofollow ugc\">Plugin Homepage\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fyoutu.be\u002FHxSBUoMSKs8\" rel=\"nofollow ugc\">Video Tutorials\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Free Version Major Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Core Ticketing & Management\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Professional Support System\u003C\u002Fstrong>: Enterprise-level ticketing for all users.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Tickets & Agents\u003C\u002Fstrong>: No artificial limits on your growth.\u003Cbr \u002F>\n– \u003Cstrong>Unlimited Departments\u003C\u002Fstrong>: Organize by Sales, Support, Billing, etc.\u003Cbr \u002F>\n– \u003Cstrong>Priority Management\u003C\u002Fstrong>: Highlight urgent issues with custom colors.\u003Cbr \u002F>\n– \u003Cstrong>Internal Notes\u003C\u002Fstrong>: Agents can add private notes for internal collaboration.\u003Cbr \u002F>\n– \u003Cstrong>Custom Statuses\u003C\u002Fstrong>: Track ticket progress with clear status messages.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User & Agent Experience\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Front-end Submission\u003C\u002Fstrong>: Users create and track tickets without accessing the dashboard.\u003Cbr \u002F>\n– \u003Cstrong>Guest\u002FVisitor Tickets\u003C\u002Fstrong>: Allow users to open tickets without creating an account.\u003Cbr \u002F>\n– \u003Cstrong>Fully Responsive\u003C\u002Fstrong>: Optimized for smartphones, tablets, and desktops.\u003Cbr \u002F>\n– \u003Cstrong>HTML Editor\u003C\u002Fstrong>: Rich text support for ticket summaries and replies.\u003Cbr \u002F>\n– \u003Cstrong>Multiple Attachments\u003C\u002Fstrong>: Admin-controlled size and file type limits.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Automation & AI\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>AI-Powered Reply Suggestions\u003C\u002Fstrong>: Generate context-aware smart responses to save time.\u003Cbr \u002F>\n– \u003Cstrong>Email Notifications\u003C\u002Fstrong>: Automated alerts for new tickets, replies, and status changes.\u003Cbr \u002F>\n– \u003Cstrong>Field & Email Managers\u003C\u002Fstrong>: Full control over 12+ custom fields and HTML email templates.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Security & Compliance\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>GDPR Ready\u003C\u002Fstrong>: Built-in tools for data erasure and anonymization.\u003Cbr \u002F>\n– \u003Cstrong>Spam Protection\u003C\u002Fstrong>: Supports built-in Captcha and Google reCAPTCHA.\u003Cbr \u002F>\n– \u003Cstrong>Terms & Conditions\u003C\u002Fstrong>: Require agreement before ticket submission.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Customization & Reporting\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Cstrong>Color Themes\u003C\u002Fstrong>: 7 preset palettes to match your brand.\u003Cbr \u002F>\n– \u003Cstrong>Detailed Reports\u003C\u002Fstrong>: Summaries by agent, department, priority, and status.\u003Cbr \u002F>\n– \u003Cstrong>RTL Ready\u003C\u002Fstrong>: Full support for right-to-left languages.\u003Cbr \u002F>\n– \u003Cstrong>Translations\u003C\u002Fstrong>: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.\u003C\u002Fp>\n\u003Ch4>Shortcodes\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ccode>[jssupportticket]\u003C\u002Fcode> – Control Panel\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_addticket]\u003C\u002Fcode> – Add New Ticket form\u003C\u002Fli>\n\u003Cli>\u003Ccode>[jssupportticket_mytickets]\u003C\u002Fcode> – User Ticket List\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Premium Add-Ons\u003C\u002Fh3>\n\u003Cp>JS Help Desk is a complete help desk system with 35+ professional addons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – Create\u002Freply to tickets via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ftime-tracking\u002F\" rel=\"nofollow ugc\">Time Tracking\u003C\u002Fa> – Log time spent on resolutions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fpaid-support\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – Charge per ticket or subscription.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagents\u002F\" rel=\"nofollow ugc\">Agents\u003C\u002Fa> – Multi-agent management & permissions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fagent-auto-assign\u002F\" rel=\"nofollow ugc\">Agent Auto Assign\u003C\u002Fa> – Rule-based ticket routing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmulti-forms\u002F\" rel=\"nofollow ugc\">Multi Forms\u003C\u002Fa> – Unique forms per department.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmerge-ticket\u002F\" rel=\"nofollow ugc\">Merge Tickets\u003C\u002Fa> – Combine duplicate queries easily.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Foverdue\u002F\" rel=\"nofollow ugc\">Ticket Overdue\u003C\u002Fa> – Track SLA deadlines & response times.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fsmtp\u002F\" rel=\"nofollow ugc\">SMTP\u003C\u002Fa> – Custom email protocol for reliability.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fban-email\u002F\" rel=\"nofollow ugc\">Ban Email\u003C\u002Fa> – Block specific users or domains.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – Connect support to customer orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Store & auto-delete sensitive data.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Femail-cc\u002F\" rel=\"nofollow ugc\">Email CC\u003C\u002Fa> – Keep stakeholders updated on tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fexport\u002F\" rel=\"nofollow ugc\">Export\u003C\u002Fa> – Export ticket data\u002Fhistory to CSV.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdesktop-notification\u002F\" rel=\"nofollow ugc\">Desktop Notification\u003C\u002Fa> – Real-time browser alerts.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fticket-history\u002F\" rel=\"nofollow ugc\">Ticket History\u003C\u002Fa> – Full audit log of all ticket actions.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fclose-ticket\u002F\" rel=\"nofollow ugc\">Ticket Auto Close\u003C\u002Fa> – Auto-close inactive ticket threads.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffeedback\u002F\" rel=\"nofollow ugc\">Feedback\u003C\u002Fa> – Collect agent performance ratings.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fhelptopic\u002F\" rel=\"nofollow ugc\">Helptopic\u003C\u002Fa> – Categorize queries for easy browsing.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Finternal-note\u002F\" rel=\"nofollow ugc\">Private Note\u003C\u002Fa> – Private internal agent communication.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fknowledge-base\u002F\" rel=\"nofollow ugc\">Knowledge Base\u003C\u002Fa> – Self-service documentation portal.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Response\u003C\u002Fa> – Pre-defined templates for fast replies.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmax-ticket\u002F\" rel=\"nofollow ugc\">Max Tickets\u003C\u002Fa> – Limit open tickets per user\u002Fagent.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fmail-chimp\u002F\" rel=\"nofollow ugc\">Mail Chimp\u003C\u002Fa> – Sync users to marketing mailing lists.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fuser-options\u002F\" rel=\"nofollow ugc\">User Options\u003C\u002Fa> – Advanced registration & Captcha.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Factions\u002F\" rel=\"nofollow ugc\">Ticket Actions\u003C\u002Fa> – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fannouncements\u002F\" rel=\"nofollow ugc\">Announcements\u003C\u002Fa> – Broadcast news to all support users.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Fdownloads\u002F\" rel=\"nofollow ugc\">Downloads\u003C\u002Fa> – Share supporting files with customers.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fjshelpdesk.com\u002Fproduct\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQ\u003C\u002Fa> – Database of 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