[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fJBGgEqGJPqyX3pqmMEwdQE2yxMcp4R-fnYsHoq8e16s":3,"$f_Gct-nLIH-X0l5f4FAbRvQtOkS0mv0EdGC2aanMkYxw":449,"$faWm502bPezJvUageGHh-rgg-74slnjPIs2fDis8BOIk":453},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":13,"vuln_count":11,"unpatched_count":11,"last_vuln_date":27,"fetched_at":28,"discovery_status":29,"vulnerabilities":30,"developer":31,"crawl_stats":27,"alternatives":38,"analysis":132,"fingerprints":413},"grt-ticket","GRT Ticket","1.2.4","Ridhwan Ahsan","https:\u002F\u002Fprofiles.wordpress.org\u002Fridhwanahsann\u002F","\u003Cp>\u003Cstrong>Note on Minified JS\u003C\u002Fstrong>: The \u003Ccode>public\u002Fjs\u002Fsupabase.js\u003C\u002Fcode> file is a minified build of the Supabase JS client. Source code available at: https:\u002F\u002Fgithub.com\u002Fsupabase\u002Fsupabase-js\u003C\u002Fp>\n\u003Ch3>Features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Webhooks & Integrations (New!)\u003C\u002Fstrong>: Send notifications to \u003Cstrong>Slack\u003C\u002Fstrong>, \u003Cstrong>Discord\u003C\u002Fstrong>, or \u003Cstrong>Zapier\u003C\u002Fstrong> when a new ticket is created.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Supabase Integration\u003C\u002Fstrong>: True real-time chat powered by Supabase Realtime DB (optional)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Guest Access (New!)\u003C\u002Fstrong>: Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).\u003C\u002Fli>\n\u003Cli>Create and manage tickets from WordPress admin and frontend\u003C\u002Fli>\n\u003Cli>Real-time chat between users and admins\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Fields Builder\u003C\u002Fstrong>: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Search\u003C\u002Fstrong>: Filter tickets by User Name or Ticket ID instantly\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Guest Ticket Submission\u003C\u002Fstrong>: Users can submit tickets without an account (secure cookie access)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>User Profile\u003C\u002Fstrong>: Users can manage their profile and upload avatars\u003C\u002Fli>\n\u003Cli>Auto-Assignment: Automatically assign tickets to agents based on category\u003C\u002Fli>\n\u003Cli>Agent Performance: View stats on agent performance and ticket resolution\u003C\u002Fli>\n\u003Cli>Email Piping: User replies via email are automatically added to ticket chat\u003C\u002Fli>\n\u003Cli>Email Notifications: Chat replies are sent to user email (with direct frontend links)\u003C\u002Fli>\n\u003Cli>IMAP\u002FSMTP settings configurable via plugin settings\u003C\u002Fli>\n\u003Cli>Secure input handling and WordPress coding standards compliant\u003C\u002Fli>\n\u003Cli>Fully GPL-2.0 compatible\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin integrates with the following third-party services:\u003C\u002Fp>\n\u003Ch3>1. Twilio (Optional)\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Service\u003C\u002Fstrong>: Twilio API (WhatsApp & SMS)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Usage\u003C\u002Fstrong>: Sends notifications to admins and users via WhatsApp or SMS.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Data Sent\u003C\u002Fstrong>: Message content, phone numbers.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Privacy Policy\u003C\u002Fstrong>: \u003Ca href=\"https:\u002F\u002Fwww.twilio.com\u002Flegal\u002Fprivacy\" rel=\"nofollow ugc\">Twilio Privacy Policy\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>2. Supabase (Optional)\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Service\u003C\u002Fstrong>: Supabase Realtime\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Usage\u003C\u002Fstrong>: Provides real-time chat capabilities.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Data Sent\u003C\u002Fstrong>: Chat messages, user IDs (for authentication).\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Privacy Policy\u003C\u002Fstrong>: \u003Ca href=\"https:\u002F\u002Fsupabase.com\u002Fprivacy\" rel=\"nofollow ugc\">Supabase Privacy Policy\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>3. Webhooks (Slack, Discord, Zapier)\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Usage\u003C\u002Fstrong>: Sends ticket data to external services for notification\u002Fautomation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Data Sent\u003C\u002Fstrong>: Ticket details (title, ID, user email, message).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Supabase Configuration (Optional for Realtime)\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Create a project at \u003Ca href=\"https:\u002F\u002Fsupabase.com\" rel=\"nofollow ugc\">Supabase\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>Get your \u003Cstrong>Project URL\u003C\u002Fstrong>, \u003Cstrong>Anon Key\u003C\u002Fstrong>, and \u003Cstrong>Service Role Secret\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>In WordPress, go to \u003Cstrong>GRT Ticket > Settings\u003C\u002Fstrong> and enter these credentials.\u003C\u002Fli>\n\u003Cli>In Supabase SQL Editor, run this command to create the messages table:\u003Cbr \u002F>\n   create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;\u003C\u002Fli>\n\u003Cli>\u003Cstrong>IMPORTANT\u003C\u002Fstrong>: Go to \u003Cstrong>Supabase Dashboard > Database > Publications\u003C\u002Fstrong> (or Replication) and enable \u003Cstrong>“grt_messages”\u003C\u002Fstrong> for Realtime. (Otherwise, no messages will be received!)\u003C\u002Fli>\n\u003Cli>Enable “Realtime Chat” in plugin settings.\u003C\u002Fli>\n\u003C\u002Fol>\n","A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack\u002FDiscord\u002FZapier).",0,490,100,1,"2026-03-12T14:05:00.000Z","6.9.5","5.0","",[20,21,22,23,24],"chat","helpdesk","support","ticket","webhooks","https:\u002F\u002Fgithub.com\u002Fridhwanahsan\u002Fgrt-ticket","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fgrt-ticket.1.2.4.zip",null,"2026-07-22T17:31:50.256Z","no_bundle",[],{"slug":32,"display_name":7,"profile_url":8,"plugin_count":33,"total_installs":34,"avg_security_score":13,"avg_patch_time_days":35,"trust_score":36,"computed_at":37},"ridhwanahsann",6,10,30,94,"2026-08-25T11:02:45.662Z",[39,64,85,102,118],{"slug":40,"name":41,"version":42,"author":43,"author_profile":44,"description":45,"short_description":46,"active_installs":47,"downloaded":48,"rating":49,"num_ratings":34,"last_updated":50,"tested_up_to":51,"requires_at_least":52,"requires_php":53,"tags":54,"homepage":59,"download_link":60,"security_score":61,"vuln_count":62,"unpatched_count":11,"last_vuln_date":63,"fetched_at":28},"support-genix-lite","Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System","1.4.49","DevItems","https:\u002F\u002Fprofiles.wordpress.org\u002Fdevitemsllc\u002F","\u003Ch4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\u002F7 Chatbot, Smart Automation, and Reports\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Support Genix\u003C\u002Fstrong> is a powerful, \u003Cstrong>AI-powered helpdesk plugin\u003C\u002Fstrong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with \u003Cstrong>AI-powered reply generation\u003C\u002Fstrong>, \u003Cstrong>create knowledge base docs with AI\u003C\u002Fstrong> and enhance customer satisfaction with \u003Cstrong>24\u002F7 automated chatbot support\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With \u003Cstrong>unlimited tickets, agents, and customers\u003C\u002Fstrong>, plus advanced \u003Cstrong>AI features\u003C\u002Fstrong>, custom fields, and automated notifications, you’ll never miss an important issue again.\u003C\u002Fp>\n\u003Cp>🔥 \u003Cstrong>Limited-Time Offer — Agency Lifetime: $199\u003C\u002Fstrong> (was $699) · \u003Cstrong>Save 71%\u003C\u002Fstrong> · 100 sites, yours forever. 👉 \u003Cstrong>\u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=sg-lifetime-offer\" rel=\"nofollow ugc\">See the Offer\u003C\u002Fa>\u003C\u002Fstrong> — ends July 28, 2026.\u003C\u002Fp>\n\u003Ch3>👇 Helpful Links to Get Started\u003C\u002Fh3>\n\u003Cp>🔎 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore\" rel=\"nofollow ugc\">Learn More\u003C\u002Fa> | 📄 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fdocs\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> | 📍 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Froadmaps\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps\" rel=\"nofollow ugc\">Roadmaps\u003C\u002Fa> | 🚀 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Explore Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🚀 Everything You Need for Smarter Customer Support\u003C\u002Fh3>\n\u003Cp>Support Genix is a \u003Cstrong>great alternative\u003C\u002Fstrong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering \u003Cstrong>enterprise-level features\u003C\u002Fstrong> at a fraction of the cost, with \u003Cstrong>no per-agent pricing\u003C\u002Fstrong> and \u003Cstrong>lifetime plans available\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Perfect for \u003Cstrong>e-commerce stores\u003C\u002Fstrong>, \u003Cstrong>digital product sellers\u003C\u002Fstrong>, \u003Cstrong>agencies\u003C\u002Fstrong>, \u003Cstrong>SaaS companies\u003C\u002Fstrong>, \u003Cstrong>educational platforms\u003C\u002Fstrong>, \u003Cstrong>membership sites\u003C\u002Fstrong> etc.\u003C\u002Fp>\n\u003Ch3>🤖 AI-Powered Features (New!)\u003C\u002Fh3>\n\u003Cp>Transform your support workflow with cutting-edge artificial intelligence:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FU_I59cup2-Y?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Help Me Write\u003C\u002Fstrong> – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot\u003C\u002Fstrong> – Provide instant answers 24\u002F7 from your knowledge base, reducing ticket volume by 40%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Writing Assistant\u003C\u002Fstrong> – Create comprehensive help documentation 10x faster using OpenAI and Claude.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>See AI Features in Action:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FEm9kxCRM0d0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Watch how the AI Chatbot answers customer questions 24\u002F7 using your knowledge base.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FJOYALNjfxQ4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Learn how to create professional help articles in minutes with AI Writing Assistant.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8Yj1iLg9kVk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>⚡ Core Features That Scale With You\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Everything\u003C\u002Fstrong> – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Management\u003C\u002Fstrong> – Build a self-service help center that empowers customers to find answers instantly.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations\u003C\u002Fstrong> – Connect with WooCommerce and Envato to enhance your support workflow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email to Ticket Conversion (Pro)\u003C\u002Fstrong> – Automatically convert incoming emails into organized support tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations (Pro)\u003C\u002Fstrong> – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Documentation Suggestions (Pro)\u003C\u002Fstrong> – Automatically suggest relevant help articles while customers create tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Track user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Complete Customization\u003C\u002Fstrong> – Custom fields, ticket categories, role-based permissions, and branding options.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>📊 Powerful Analytics & Reporting\u003C\u002Fh3>\n\u003Cp>Track every metric that matters with comprehensive analytics dashboards:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FfBsoonYiha0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Monitor user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality.\u003C\u002Fp>\n\u003Ch3>▶️ Video Tutorial\u003C\u002Fh3>\n\u003Cp>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO_qX3Bi5YN4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>❤️ Free Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Help Me Write (AI Reply Assistant) (New)\u003C\u002Fli>\n\u003Cli>AI-Powered Chatbot (New)\u003C\u002Fli>\n\u003Cli>AI Chatbot Analytics & Tracking (New)\u003C\u002Fli>\n\u003Cli>AI Writing Assistant for Knowledge Base (New)\u003C\u002Fli>\n\u003Cli>Chatbot-Only Documentation Mode (New)\u003C\u002Fli>\n\u003Cli>Smarter Knowledge Base Analytics (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Ticket Categories\u003C\u002Fli>\n\u003Cli>Ticket Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Priority System\u003C\u002Fli>\n\u003Cli>Ticket Status\u003C\u002Fli>\n\u003Cli>Ticket Transfer\u003C\u002Fli>\n\u003Cli>Support Tickets Report\u003C\u002Fli>\n\u003Cli>Undo Feature for Agents\u003C\u002Fli>\n\u003Cli>Category Order Management\u003C\u002Fli>\n\u003Cli>Automatic Agent Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Knowledge Base Management (New)\u003C\u002Fli>\n\u003Cli>Knowledge Base Layout & Style Customization (New)\u003C\u002Fli>\n\u003Cli>Full Site Editing (FSE) Support\u003C\u002Fli>\n\u003Cli>BetterDocs Migration Tool\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Team & User Roles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Customers\u003C\u002Fli>\n\u003Cli>Agent Roles & Permissions\u003C\u002Fli>\n\u003Cli>Multiple Role Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communication & Workflow\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Saved Replies\u003C\u002Fli>\n\u003Cli>Filters & Sorting\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations & Compatibility\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration\u003C\u002Fli>\n\u003Cli>Envato Marketplace Integration\u003C\u002Fli>\n\u003Cli>Fluent Support Migration Tool\u003C\u002Fli>\n\u003Cli>Multisite Support\u003C\u002Fli>\n\u003Cli>WPML Compatibility\u003C\u002Fli>\n\u003Cli>Multilingual Support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Setup & Design\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Setup Wizard\u003C\u002Fli>\n\u003Cli>Fully Responsive Design\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔥 Pro Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ticket Creation via Chatbot (New)\u003C\u002Fli>\n\u003Cli>Smart Documentation Suggestions (New)\u003C\u002Fli>\n\u003Cli>Auto Close Inactive Tickets\u003C\u002Fli>\n\u003Cli>Auto-Trash & Auto-Delete Tickets\u003C\u002Fli>\n\u003Cli>Conditional Logic for Custom Fields (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email to Ticket Conversion\u003C\u002Fli>\n\u003Cli>Mailbox Binding & Management (New)\u003C\u002Fli>\n\u003Cli>Ticket Transfer Between Mailboxes\u003C\u002Fli>\n\u003Cli>Ticket Tagging System\u003C\u002Fli>\n\u003Cli>Ticket Hotlink Sharing\u003C\u002Fli>\n\u003Cli>Customizable Text Editor Height\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration (Advanced)\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>WhatsApp Integration\u003C\u002Fli>\n\u003Cli>Slack Integration\u003C\u002Fli>\n\u003Cli>FluentCRM Integration\u003C\u002Fli>\n\u003Cli>Tutor LMS Integration\u003C\u002Fli>\n\u003Cli>BetterDocs Integration\u003C\u002Fli>\n\u003Cli>Webhook Integration (Incoming & Outgoing)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Analytics & Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance Insights\u003C\u002Fli>\n\u003Cli>Weekend & Holiday Settings\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>User Access & Login\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Login with Google & Envato\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🤝 Why Businesses Choose Support Genix\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>🚀 Effortless Ticket Management\u003C\u002Fstrong>\u003Cbr \u002F>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛠️ Customizable Support System\u003C\u002Fstrong>\u003Cbr \u002F>\nTailor your support process to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with your customers and team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>👥 Multi-Agent Support\u003C\u002Fstrong>\u003Cbr \u002F>\nCollaborate with your team efficiently. Multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📱 Email Notifications & Auto-Updates\u003C\u002Fstrong>\u003Cbr \u002F>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.\u003C\u002Fp>\n\u003Ch3>❤️ Support Genix Lite Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Help Me Write (New)\u003C\u002Fstrong> – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI-Powered Chatbot (New)\u003C\u002Fstrong> – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\u002F7 automated support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Chatbot Analytics (New)\u003C\u002Fstrong> – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Writing Assistant for Knowledge Base (New)\u003C\u002Fstrong> – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Chatbot-Only Documentation Mode (New)\u003C\u002Fstrong> – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smarter Knowledge Base Analytics (New)\u003C\u002Fstrong> – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Tickets\u003C\u002Fstrong> – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Categories\u003C\u002Fstrong> – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Custom Fields\u003C\u002Fstrong> – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Priority System\u003C\u002Fstrong> – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Status\u003C\u002Fstrong> – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer\u003C\u002Fstrong> – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Support Tickets Report\u003C\u002Fstrong> – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Undo Feature for Agents\u003C\u002Fstrong> – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Category Order Management\u003C\u002Fstrong> – Easily reorder support ticket categories with drag-and-drop functionality for better organization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Automatic Agent Assignment\u003C\u002Fstrong> – Automatically assign tickets to agents based on predefined rules. If no agent is assigned, the system assigns the ticket to the first replying agent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Management (New)\u003C\u002Fstrong> – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Layout & Style Customization (New)\u003C\u002Fstrong> – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Layouts + FSE Support\u003C\u002Fstrong> – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ BetterDocs Migration Tool\u003C\u002Fstrong> – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Team & User Roles:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Agents\u003C\u002Fstrong> – Add as many agents as needed to support your team’s growth, with no restrictions on user access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Customers\u003C\u002Fstrong> – Serve an unlimited number of customers, allowing your business to grow without support system limitations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Agent Roles & Permissions\u003C\u002Fstrong> – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multiple Role Assignment\u003C\u002Fstrong> – Assign multiple roles to users simultaneously for flexible permission management across teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Communication & Workflow:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email Notifications\u003C\u002Fstrong> – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Saved Replies\u003C\u002Fstrong> – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Filters & Sorting\u003C\u002Fstrong> – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations & Compatibility:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration\u003C\u002Fstrong> – View customer order history directly within support tickets for instant purchase context and faster resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fluent Support Migration Tool\u003C\u002Fstrong> – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multisite Support\u003C\u002Fstrong> – Full compatibility with WordPress Multisite networks for managing support across multiple sites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WPML Compatibility\u003C\u002Fstrong> – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multilingual Support\u003C\u002Fstrong> – Easily translate the plugin into any language. Fully compatible with popular translation plugins for seamless localization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Setup & Design:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Setup Wizard\u003C\u002Fstrong> – Quick and easy setup process with guided wizard for faster onboarding and configuration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fully Responsive Design\u003C\u002Fstrong> – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.\u003C\u002Fp>\n\u003Ch3>🔥 Premium Features (Support Genix Pro)\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Creation via Chatbot (New)\u003C\u002Fstrong> – Allow customers to create support tickets directly from the chatbot when questions require human assistance, with full conversation context.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smart Documentation Suggestions (New)\u003C\u002Fstrong> – Display relevant help articles from your knowledge base while customers create tickets, reducing incoming support volume by up to 40%.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto Close Inactive Ticket\u003C\u002Fstrong> – Automatically close resolved tickets after a set period, keeping your helpdesk clean and workflow organized.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto-Trash & Auto-Delete Tickets\u003C\u002Fstrong> – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Conditional Logic for Custom Fields (New)\u003C\u002Fstrong> – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email to Ticket Conversion\u003C\u002Fstrong> – Convert incoming emails into tickets automatically via email piping, streamlining your workflow for faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Mailbox Binding & Management (New)\u003C\u002Fstrong> – Associate email addresses with support tickets for organized multi-mailbox management, automatic routing, and department-based handling.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer Between Mailboxes\u003C\u002Fstrong> – Move tickets across mailbox categories for better organization, departmental routing, and workload distribution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Tags\u003C\u002Fstrong> – Organize and prioritize tickets with customizable tags for quick sorting and easy identification of customer issues.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Hotlink\u003C\u002Fstrong> – Provide customers with secure, one-click access to their tickets. Each hotlink automatically logs the customer into the support portal without manual sign-in.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Text Editor Height\u003C\u002Fstrong> – Adjust the text editor height to match your team’s preferences for comfortable ticket creation and replies.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration (Advanced)\u003C\u002Fstrong> – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Webhook Integration\u003C\u002Fstrong> – Integrate with external services like Zapier, HubSpot, and more to automate ticket updates across your tech stack.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics & Performance:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Performance Insights\u003C\u002Fstrong> – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, or monthly. Key support metrics delivered directly to your inbox.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Weekend & Holiday Settings\u003C\u002Fstrong> – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Access & Login:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Login with Google & Envato\u003C\u002Fstrong> – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Priority Support\u003C\u002Fstrong> – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.\u003C\u002Fp>\n\u003Cp>More features and enhancements coming with regular updates! 🚀 Upgrade today to unlock all these powerful tools and take your customer support to the next level!\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>⚡ Powerful Integrations Available in Support Genix\u003C\u002Fh3>\n\u003Cp>Connect with the tools you already use! Manage queries faster with powerful integrations. 🚀\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛒 Connect Your Digital Marketplace\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Envato Marketplace Integration\u003C\u002Fstrong> – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💬 Reach Customers Wherever They Are\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WhatsApp Integration (Pro)\u003C\u002Fstrong> – Support customers on WhatsApp with automatic ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Slack Integration (Pro)\u003C\u002Fstrong> – Get real-time ticket updates via Slack for better team collaboration.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💡 Seamless eCommerce Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Manage WooCommerce customer queries and orders directly in Support Genix.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>EDD Integration (Pro)\u003C\u002Fstrong> – Simplified support for Easy Digital Downloads with seamless ticket management.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎯 Amplify Your Marketing & Learning Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>FluentCRM Integration (Pro)\u003C\u002Fstrong> – Efficient CRM management of customer relations and communications.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tutor LMS Integration (Pro)\u003C\u002Fstrong> – Manage support tickets for students, courses, and instructors.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>📉 Reduce Ticket Volume Automatically\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>BetterDocs Integration (Pro)\u003C\u002Fstrong> – Auto-suggest relevant articles before tickets are created to reduce volume.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>All integrations work out of the box with no technical expertise needed.\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🎬 Community Tutorials\u003C\u002Fh3>\n\u003Cp>Learn from our amazing community members who’ve created helpful tutorials:\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FuhL2hkjnBb0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003Cbr \u002F>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fa4-TINcT7Zg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n","AI-powered helpdesk & support ticket system with chatbot, knowledge base, and smart automation for WordPress.",2000,64435,90,"2026-07-16T05:03:00.000Z","7.0.2","6.0","7.4",[55,56,21,57,58],"ai-chatbot","customer-support","knowledge-base","support-ticket","http:\u002F\u002Fsupportgenix.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-genix-lite.1.4.49.zip",97,3,"2025-09-03 00:00:00",{"slug":65,"name":66,"version":67,"author":68,"author_profile":69,"description":70,"short_description":71,"active_installs":13,"downloaded":72,"rating":49,"num_ratings":73,"last_updated":74,"tested_up_to":16,"requires_at_least":75,"requires_php":53,"tags":76,"homepage":80,"download_link":81,"security_score":82,"vuln_count":83,"unpatched_count":11,"last_vuln_date":84,"fetched_at":28},"thrivedesk","Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk","2.5.0","ThriveDesk","https:\u002F\u002Fprofiles.wordpress.org\u002Fthrivedesk\u002F","\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8aN5UWMOdjg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>ThriveDesk puts all your customer conversations in one place — email, live chat, and support tickets. Your team replies faster. Nothing gets missed.\u003C\u002Fp>\n\u003Cp>For WooCommerce stores, it goes further. Agents can view order history, check shipping status, issue refunds, and manage subscriptions — all from inside the support ticket. No tab switching. No extra plugins.\u003C\u002Fp>\n\u003Cp>Trusted by 2,000+ startups and growing businesses worldwide.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.thrivedesk.com\" rel=\"nofollow ugc\">Start your 7-day free trial — no credit card required.\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🤔 Why WordPress Businesses Choose ThriveDesk\u003C\u002Fh3>\n\u003Cp>Most help desk tools are built for big SaaS companies. WordPress support is an afterthought for them. ThriveDesk is different — we built native WordPress and WooCommerce support from day one.\u003C\u002Fp>\n\u003Cp>When a customer asks “where is my order?”, your agent sees everything: order details, shipping status, payment method, and purchase history — right inside the ticket. No switching to WooCommerce admin. No copying order IDs. Just instant context.\u003C\u002Fp>\n\u003Cp>ThriveDesk is more than a WooCommerce help desk. It’s a full customer support platform for WordPress — with a shared inbox, ticketing system, live chat, AI customer support, knowledge base, automation, reporting, and mobile apps. Everything in one place, without the enterprise price tag.\u003C\u002Fp>\n\u003Ch3>🛒 WooCommerce Support, Done Right – Built-In, Not Bolted On\u003C\u002Fh3>\n\u003Cp>ThriveDesk’s WooCommerce integration was built by our own engineers. It’s not a third-party connector. That means it’s fast, reliable, and built into how your team works every day. Add AI customer support, a WordPress ticketing system, and a WooCommerce help desk — and you have a complete ecommerce support setup in one tool.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FlmajbvfY_GQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What your agents can do from inside every support ticket:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>📦 \u003Cstrong>View complete order history\u003C\u002Fstrong> — see every order the customer has placed\u003C\u002Fli>\n\u003Cli>🚚 \u003Cstrong>Check real-time shipping status\u003C\u002Fstrong> — no need to open a tracking link\u003C\u002Fli>\n\u003Cli>💸 \u003Cstrong>Cancel or refund orders\u003C\u002Fstrong> — process refunds without leaving ThriveDesk\u003C\u002Fli>\n\u003Cli>✏️ \u003Cstrong>Add, edit, or remove order items\u003C\u002Fstrong> — modify orders from the ticket view\u003C\u002Fli>\n\u003Cli>🔄 \u003Cstrong>Manage subscriptions\u003C\u002Fstrong> — add, change, or cancel plans on the spot\u003C\u002Fli>\n\u003Cli>👤 \u003Cstrong>View customer lifetime value\u003C\u002Fstrong> — know who you’re talking to before you reply\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>No customer data is stored on ThriveDesk servers. Everything syncs via API and is cached locally. Your data stays yours.\u003C\u002Fp>\n\u003Ch4>WooCommerce My Account — Embedded Support Portal\u003C\u002Fh4>\n\u003Cp>With \u003Cstrong>WPPortal\u003C\u002Fstrong>, you can embed a full support portal inside your WooCommerce My Account page. Customers can view their tickets, read your knowledge base, and start new conversations — without leaving your store. No external links. No confusion.\u003C\u002Fp>\n\u003Ch4>Granular Agent Permissions\u003C\u002Fh4>\n\u003Cp>Not every agent should be able to refund orders or cancel subscriptions. ThriveDesk lets you control exactly what each agent can do. Your operations stay protected. Your team stays empowered.\u003C\u002Fp>\n\u003Ch4>Works with WooCommerce Subscriptions\u003C\u002Fh4>\n\u003Cp>Running a subscription store? ThriveDesk handles it natively. Agents can view subscription status, upcoming billing dates, and plan details — and modify or cancel subscriptions right from the ticket. No extra steps.\u003C\u002Fp>\n\u003Ch3>⚡ A Complete Help Desk — Not Just a WooCommerce Plugin\u003C\u002Fh3>\n\u003Cp>ThriveDesk gives your support team everything they need in one clean, fast, affordable platform.\u003C\u002Fp>\n\u003Ch4>📬 Shared Inbox & Ticketing System\u003C\u002Fh4>\n\u003Cp>Stop losing emails in personal inboxes. ThriveDesk’s shared inbox for WordPress pulls all your support channels — email, live chat, and more — into one support ticket system. Every message becomes a trackable ticket. Nothing slips through.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Key features:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Collision detection\u003C\u002Fstrong> — stops two agents from replying to the same ticket\u003C\u002Fli>\n\u003Cli>\u003Cstrong>@Mentions\u003C\u002Fstrong> — tag a teammate inside any conversation\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Private Notes\u003C\u002Fstrong> — internal comments that customers never see\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Canned Responses\u003C\u002Fstrong> — save your best replies and reuse them in seconds\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tags and Labels\u003C\u002Fstrong> — organize tickets for routing and reporting\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Fields\u003C\u002Fstrong> — collect structured info per ticket: dropdowns, text, toggles\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Snooze Conversations\u003C\u002Fstrong> — set a reminder: “follow up tomorrow at 3pm”\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Schedule Reply\u003C\u002Fstrong> — write now, send later\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Undo Send\u003C\u002Fstrong> — 5–30 second window to cancel a reply before it goes out\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Split Conversations\u003C\u002Fstrong> — break one ticket into two when topics diverge\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Merge and Bulk Actions\u003C\u002Fstrong> — merge duplicates, bulk-assign, bulk-close\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Each inbox is fully independent. Keep sales, billing, and technical support completely separate.\u003C\u002Fp>\n\u003Ch4>💬 Live Chat for WordPress & WooCommerce\u003C\u002Fh4>\n\u003Cp>ThriveDesk’s live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding needed.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Multiple agents can help one customer at the same time\u003C\u002Fli>\n\u003Cli>Shareable chat links — hand off a conversation without starting over\u003C\u002Fli>\n\u003Cli>Custom contact form fields — collect the right info before chat begins\u003C\u002Fli>\n\u003Cli>Audio notifications — agents never miss a new chat\u003C\u002Fli>\n\u003Cli>Firebase push notifications — reliable alerts across multiple agents\u003C\u002Fli>\n\u003Cli>Works on all devices — fully mobile-responsive\u003C\u002Fli>\n\u003Cli>Drag-and-drop file attachments — customers can share screenshots in chat\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Agents see full conversation history and customer details in the chat panel. WooCommerce stores also see the customer’s order history — right there.\u003C\u002Fp>\n\u003Ch4>📚 Knowledge Base — Help Customers Help Themselves\u003C\u002Fh4>\n\u003Cp>A good knowledge base reduces support tickets by up to 70%. ThriveDesk’s knowledge base is fast to build and easy to keep current.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What you can build:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>A public help center with your own domain and branding\u003C\u002Fli>\n\u003Cli>Internal docs for your support team\u003C\u002Fli>\n\u003Cli>In-app help embedded in your live chat widget\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WPPortal\u003C\u002Fstrong> — a full help center on any WordPress page\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>The editor makes writing fast:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>AI-assisted editing — write docs 3x faster\u003C\u002Fli>\n\u003Cli>Toggle blocks — collapsible sections for long articles\u003C\u002Fli>\n\u003Cli>Stepper blocks — numbered steps for tutorials\u003C\u002Fli>\n\u003Cli>Media manager — add images and videos to any article\u003C\u002Fli>\n\u003Cli>Drag-and-drop ordering and nested categories\u003C\u002Fli>\n\u003Cli>Autosave with version history — never lose your work\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The search is AI-powered. It understands what a customer means, not just what they typed. Someone searching “can’t log in” finds your password reset article — even if it’s not titled that way.\u003C\u002Fp>\n\u003Ch4>🤖 AI Customer Support — Honest and Effective\u003C\u002Fh4>\n\u003Cp>ThriveDesk’s AI assistant, \u003Cstrong>NEO\u003C\u002Fstrong>, learns from your own knowledge base, documents, and website. It handles common questions automatically so your team can focus on harder ones.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>NEO can:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Auto-reply to customer questions on its own\u003C\u002Fli>\n\u003Cli>Suggest draft replies for agents to review\u003C\u002Fli>\n\u003Cli>Tag and prioritize incoming tickets automatically\u003C\u002Fli>\n\u003Cli>Hand off to a human agent with full context preserved\u003C\u002Fli>\n\u003Cli>Update instantly when you add new training content\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>AI Copilot\u003C\u002Fstrong> helps your human agents too:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Summarizes long threads in seconds\u003C\u002Fli>\n\u003Cli>Generates a full draft reply from conversation history\u003C\u002Fli>\n\u003Cli>Suggests next steps without being asked\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We’re upfront about AI performance. In the first few months, resolution rates are typically 20–45%. With a well-trained setup, ThriveDesk AI can handle up to 90% of first-tier requests. But we’ll never claim AI solves everything — it supports your team, it doesn’t replace them.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Powered By AI, Support By Human.\u003C\u002Fstrong> That’s the right balance.\u003C\u002Fp>\n\u003Ch4>⚙️ Automation — Let the Routine Run Itself\u003C\u002Fh4>\n\u003Cp>Set up simple rules and let ThriveDesk handle the repetitive work. No code. Just if\u002Fthen logic. It’s especially useful for ecommerce support — where refund requests, shipping questions, and order emails follow the same patterns every day.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What you can automate:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Routing\u003C\u002Fstrong> — send tickets to the right team based on content or custom fields\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tagging\u003C\u002Fstrong> — auto-tag refund, billing, and shipping tickets by keyword\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Assignment\u003C\u002Fstrong> — assign tickets by rules or round-robin\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Escalation\u003C\u002Fstrong> — flag tickets that haven’t been answered after a set time\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Notifications\u003C\u002Fstrong> — alert a senior agent when a VIP customer writes in\u003C\u002Fli>\n\u003Cli>\u003Cstrong>SLA tracking\u003C\u002Fstrong> — set and enforce response time targets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Examples your team can use today:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Col>\n\u003Cli>Subject contains “refund” \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> tag Billing \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> assign to Billing team\u003C\u002Fli>\n\u003Cli>Email matches VIP list \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> add note \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> assign to senior agent\u003C\u002Fli>\n\u003Cli>No reply in 4 hours \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> tag Urgent \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> notify team lead\u003C\u002Fli>\n\u003Cli>Contact form = “Subscription” \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> route to Subscription team\u003C\u002Fli>\n\u003Cli>Order status email detected \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> tag \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> move to Order Updates folder\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch4>📊 Reporting — See What’s Actually Happening\u003C\u002Fh4>\n\u003Cp>Stop guessing. ThriveDesk’s dashboards show you how your support team is doing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Four dashboards:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Conversations Dashboard\u003C\u002Fstrong> — volume, open vs. closed, trends over time\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Happiness Dashboard\u003C\u002Fstrong> — CSAT scores and satisfaction trends\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Leaderboard Dashboard\u003C\u002Fstrong> — agent performance, response times, resolution rates\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Company Dashboard\u003C\u002Fstrong> — team results measured against your goals\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Your CSAT score is shareable. Display it as a badge on your website to build trust with new customers.\u003C\u002Fp>\n\u003Ch4>🔌 SmartApp — Bring Your Own Data\u003C\u002Fh4>\n\u003Cp>Every business has unique data. SmartApp is a no-code drag-and-drop builder that connects ThriveDesk to any external API. Pull in CRM records, subscription data, billing history — whatever your agents need — right into the ticket view. No more switching tools.\u003C\u002Fp>\n\u003Ch4>📱 Mobile Apps — Support from Anywhere\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>iOS App (v2.0):\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Redesigned ticket list for fast triage\u003C\u002Fli>\n\u003Cli>Quick Action Bar — assign, tag, change status, or reply in one tap\u003C\u002Fli>\n\u003Cli>Full conversation history while you compose\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Android App:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>View, reply, and forward tickets\u003C\u002Fli>\n\u003Cli>@Mention teammates in notes\u003C\u002Fli>\n\u003Cli>Swipe actions for quick ticket management\u003C\u002Fli>\n\u003Cli>Live chat support\u003C\u002Fli>\n\u003Cli>Dark mode\u003C\u002Fli>\n\u003Cli>Real-time updates via WebSocket\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔗 Integrations Built for WordPress\u003C\u002Fh3>\n\u003Cp>ThriveDesk connects with the tools WordPress and WooCommerce businesses already use.\u003C\u002Fp>\n\u003Ch4>E-Commerce & Payments\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce\u003C\u002Fstrong> — Orders, refunds, subscriptions, and customer history — all inside tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Easy Digital Downloads (EDD)\u003C\u002Fstrong> — Digital product purchase history in every ticket\u003C\u002Fli>\n\u003Cli>\u003Cstrong>SureCart\u003C\u002Fstrong> — All-in-one digital product platform data\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Freemius\u003C\u002Fstrong> — Real-time customer and license data\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Stripe\u003C\u002Fstrong> — Customer billing details and transaction history\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Paddle\u003C\u002Fstrong> — Subscription status, billing dates, and payment methods\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Developer Integrations\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>API & Webhooks\u003C\u002Fstrong> — Build custom integrations (Plus plan and above)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>SmartApp\u003C\u002Fstrong> — Connect any external API via drag-and-drop — no code needed\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GitHub\u003C\u002Fstrong> — See repo names, issue titles, and status inside tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WordPress Forms\u003C\u002Fstrong> — Works with any WordPress form builder for ticket creation\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔒 The WordPress Plugin — Fast, Lightweight, GDPR-Ready\u003C\u002Fh3>\n\u003Cp>The ThriveDesk plugin is small and fast. It adds no extra database queries and won’t slow down your site. Setup takes under 5 minutes.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What’s included:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WPPortal\u003C\u002Fstrong> — embed your help center on any WordPress page or WooCommerce My Account page using a shortcode\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Live chat widget\u003C\u002Fstrong> — add chat to your site in minutes\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Form builder support\u003C\u002Fstrong> — connect any WordPress contact form to create tickets automatically\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GDPR-compliant\u003C\u002Fstrong> — nonce verification and secure form handling built in\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Auto-cache clearing\u003C\u002Fstrong> — settings updates clear the cache on their own\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Works with any WordPress theme. No page builder required.\u003C\u002Fp>\n\u003Ch3>🚚 Free Migration — Switching Is Easy\u003C\u002Fh3>\n\u003Cp>Already on Zendesk or Help Scout? We’ll move everything over for free.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>From Zendesk\u003C\u002Fstrong> — all conversations, contacts, and history fully preserved\u003C\u002Fli>\n\u003Cli>\u003Cstrong>From Help Scout\u003C\u002Fstrong> — full 1:1 migration with conditions matched\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Zero data loss. Our team handles it. No extra charge.\u003C\u002Fp>\n\u003Ch3>💬 What ThriveDesk Customers Say\u003C\u002Fh3>\n\u003Cblockquote>\n\u003Cp>\u003Cem>“Many businesses think only big companies offer premium support tools. We found ThriveDesk and it’s been a game changer.”\u003C\u002Fem>\u003Cbr \u002F>\n  — Mohammad Zannatun Nime, Support Executive, \u003Cstrong>Themesgrove\u003C\u002Fstrong>\u003Cbr \u002F>\n  Switched from Help Scout. Saved $4,200 per year.\u003C\u002Fp>\n\u003Cp>\u003Cem>“We needed to serve our premium customers first. ThriveDesk made that possible.”\u003C\u002Fem>\u003Cbr \u002F>\n  — Mehedi Hasan, CEO, \u003Cstrong>Themefisher\u003C\u002Fstrong>\u003Cbr \u002F>\n  Switched from Zendesk. Increased sales with customer prioritization.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Ch3>❓ Frequently Asked Questions\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Does ThriveDesk slow down my WordPress site?\u003C\u002Fstrong>\u003Cbr \u002F>\nNo. The plugin is lightweight — no extra database queries, no render-blocking scripts. Your site speed stays the same.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Does ThriveDesk store WooCommerce customer data?\u003C\u002Fstrong>\u003Cbr \u002F>\nNo. WooCommerce data syncs via API and is cached locally. It’s never stored permanently on ThriveDesk servers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Can I manage WooCommerce subscriptions from ThriveDesk?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. Agents can view subscription status, billing dates, and plan details — and modify or cancel subscriptions right from the ticket.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Can I embed a support portal in my WooCommerce My Account page?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. WPPortal adds a full support portal — ticket history, knowledge base, and new ticket form — to any WordPress page. No coding needed.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Can I use ThriveDesk with Easy Digital Downloads?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. ThriveDesk shows EDD purchase history in real-time inside every ticket. Your agents know what the customer bought before they reply.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What happens to my data when I migrate from Help Scout or Zendesk?\u003C\u002Fstrong>\u003Cbr \u002F>\nNothing is lost. All conversations, contacts, and ticket history are fully preserved. Migration is free and our team handles it.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Does ThriveDesk work with other tools?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. ThriveDesk connects with Stripe, Paddle, SureCart, Freemius, EDD, and GitHub. Plus plan and above includes full API and webhook access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How does the AI work?\u003C\u002Fstrong>\u003Cbr \u002F>\nNEO is trained on your knowledge base, documents, and website. It can auto-reply, suggest drafts, and classify tickets. New content takes effect instantly — no delay.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What is the realistic AI resolution rate?\u003C\u002Fstrong>\u003Cbr \u002F>\nIn the first months: 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first-tier requests. Deflected by AI is not the same as resolved by AI — and we’ll always be honest about that.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Is ThriveDesk GDPR-compliant?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. The plugin uses nonce verification and secure form handling. ThriveDesk is GDPR-ready.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Do you offer a free trial?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes — 7 days, no credit card required.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Can I test the AI before going live?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. The AI Playground lets you test NEO’s replies and refine them before turning on auto-reply for customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Does ThriveDesk work with my WordPress theme?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. ThriveDesk works with any theme that follows WordPress standards. No page builder needed.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What is the best help desk plugin for WordPress?\u003C\u002Fstrong>\u003Cbr \u002F>\nThriveDesk is built specifically for WordPress and WooCommerce — not ported from a generic tool. It combines a shared inbox, ticketing system, live chat, AI support, and a knowledge base in one plugin. For WooCommerce stores, it’s the only help desk with native order management, refunds, and subscriptions built directly into the ticket view.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Can I use ThriveDesk as a ticketing system?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. Every email, live chat, or contact form creates a trackable support ticket. Agents can assign, tag, prioritize, snooze, and resolve tickets. Automation routes them to the right team automatically.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Does ThriveDesk support email ticketing?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. Connect your support email and every message becomes a ticket in your shared inbox. Canned responses speed up replies. Automation handles routing. No manual forwarding needed.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Is ThriveDesk a good Zendesk alternative for WordPress?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes — and it’s 45% cheaper. Migration from Zendesk is free and preserves everything. ThriveDesk is built for WordPress and WooCommerce, so you get ecommerce features that Zendesk can’t match without expensive add-ons.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Is ThriveDesk a Help Scout alternative?\u003C\u002Fstrong>\u003Cbr \u002F>\nYes. Customers save up to $4,200 per year switching from Help Scout.  …\u003C\u002Fp>\n","Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.",14888,13,"2026-07-05T14:13:00.000Z","4.9",[77,21,78,58,79],"chatbot","live-chat","woocommerce-support","https:\u002F\u002Fwww.thrivedesk.com\u002F?utm_source=wp-plugins&utm_campaign=plugin-uri&utm_medium=wp-dash","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fthrivedesk.2.5.0.zip",98,2,"2026-07-10 15:36:28",{"slug":86,"name":87,"version":88,"author":89,"author_profile":90,"description":91,"short_description":92,"active_installs":35,"downloaded":93,"rating":13,"num_ratings":83,"last_updated":94,"tested_up_to":51,"requires_at_least":95,"requires_php":53,"tags":96,"homepage":98,"download_link":99,"security_score":36,"vuln_count":100,"unpatched_count":11,"last_vuln_date":101,"fetched_at":28},"hive-support","Hive Support | AI-Powered Help Desk, Live Chat and Chatbot","2.0.3","Hive Support","https:\u002F\u002Fprofiles.wordpress.org\u002Fhivesupport\u002F","\u003Cp>Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress.\u003C\u002Fp>\n\u003Cp>✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones.\u003C\u002Fp>\n\u003Cp>🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.\u003C\u002Fp>\n\u003Cp>With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.\u003C\u002Fp>\n\u003Cp>Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FxwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\" rel=\"nofollow ugc\">🚀 \u003Cstrong>Get Pro\u003C\u002Fstrong>\u003C\u002Fa>  | \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002F\" rel=\"nofollow ugc\">\u003Cstrong>Docs\u003C\u002Fstrong>\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3> ✴️ Hive Support Key Features \u003C\u002Fh3>\n\u003Cp>✅  \u003Cstrong>Ticket Management System (Free) – \u003C\u002Fstrong> Manage unlimited tickets, agents, and customers with customizable filters and statuses.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Business Inbox (Free) – \u003C\u002Fstrong> Create and customize multiple support mailboxes. (Web-based and Email Based)\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Agent Activity Tracking (Free) – \u003C\u002Fstrong> Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>AI Chatbot with RAG Knowledge Base (Pro) – \u003C\u002Fstrong> Deploy a 24\u002F7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>AI to Human Handoff (Pro) – \u003C\u002Fstrong> When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Live Agent Takeover (Pro) – \u003C\u002Fstrong> Agents can take over any active AI chat directly from the WordPress admin panel in real time.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Support Queue with Real-Time Notifications (Pro) – \u003C\u002Fstrong> Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>All Chat History in One Inbox (Pro) – \u003C\u002Fstrong> Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Reply Tickets with AI (Pro) – \u003C\u002Fstrong> AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Customizable Chatbot (Pro) – \u003C\u002Fstrong> Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions.\u003C\u002Fp>\n\u003Cp>✅  \u003Cstrong>Live Chat (Pro) – \u003C\u002Fstrong> Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only.\u003C\u002Fp>\n\u003Ch4> More Features of Hive Support \u003C\u002Fh4>\n\u003Col>\n\u003Cli>\u003Cstrong>Manage Support Agents (Free) – \u003C\u002Fstrong> Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket Reports (Free) – \u003C\u002Fstrong> Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Notifications (Free) – \u003C\u002Fstrong> Send customizable email notifications to customers and agents, including subject and body text.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Response Templates (Pro) – \u003C\u002Fstrong> Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Automation Trigger (Pro) – \u003C\u002Fstrong> Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Ticket Fields (Pro) – \u003C\u002Fstrong> Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Performance Reports (Pro) – \u003C\u002Fstrong> Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Integration Capabilities (Pro) – \u003C\u002Fstrong> Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>🛡️ GDPR Compliant Helpdesk\u003C\u002Fh3>\n\u003Cp>Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.\u003C\u002Fp>\n\u003Ch3>📌 Why Choose the Hive Support Plugin for your WordPress Website?\u003C\u002Fh3>\n\u003Ch4>⏳ Improved Response Time\u003C\u002Fh4>\n\u003Cp>Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.\u003C\u002Fp>\n\u003Ch4>📑 All-inclusive Analytics and Reporting\u003C\u002Fh4>\n\u003Cp>Gain insights into common issues, response times, and customer satisfaction to improve your support services.\u003C\u002Fp>\n\u003Ch4>🛡️ Better User Experience\u003C\u002Fh4>\n\u003Cp>Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.\u003C\u002Fp>\n\u003Ch4>🔗 Integration with Other Tools\u003C\u002Fh4>\n\u003Cp>Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📍 Useful Guide for Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Ftelegram-integration\u002F\" rel=\"nofollow ugc\">Telegram Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fdiscord-integration\u002F\" rel=\"nofollow ugc\">Discord Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fmanage-your-tickets-using-whatsapp-with-hive-support\u002F\" rel=\"nofollow ugc\">WhatsApp Integration\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>⚙️ How to Use Hive Support on your WordPress Site\u003C\u002Fh4>\n\u003Cp>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 \u003Ca href=\"https:\u002F\u002Fgethivesupport.com\u002Fdocs\u002Fgetting-started-with-hive-support\u002F\" rel=\"nofollow ugc\"> How to Install the Hive Support.\u003C\u002Fa> \u003C\u002Fp>\n\u003Ch3>🎉 Other Plugins from WPCommerz\u003C\u002Fh3>\n\u003Cp>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fguidant\u002F\" rel=\"ugc\">\u003Cstrong>WP Guidant:\u003C\u002Fstrong>\u003C\u002Fa> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdarklup-lite-wp-dark-mode\u002F\" rel=\"ugc\">\u003Cstrong>Darklup:\u003C\u002Fstrong>\u003C\u002Fa> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.\n\u003C\u002Fp>\n\u003Cp>✳️ \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fwceazy\u002F\" rel=\"ugc\">\u003Cstrong>wcEazy:\u003C\u002Fstrong>\u003C\u002Fa> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.\n\u003C\u002Fp>\n\u003Cp>\u003Cstrong>❤️ Loved Hive Support?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Join our \u003Ca href=\"https:\u002F\u002Fwww.facebook.com\u002Fgroups\u002Fwpcommerz\" rel=\"nofollow ugc\">Facebook Group\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Learn from our tutorials on \u003Ca href=\"https:\u002F\u002Fwww.youtube.com\u002F@wpcommerz8042\" rel=\"nofollow ugc\">Youtube Channel\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>Or rate Hive Support on \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fhive-support\u002F#reviews\" rel=\"ugc\">WordPress\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Privacy Policy\u003C\u002Fh3>\n\u003Cp>Hive Support uses \u003Ca href=\"https:\u002F\u002Fappsero.com\" rel=\"nofollow ugc\">Appsero\u003C\u002Fa> SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.\u003C\u002Fp>\n\u003Cp>Appsero SDK \u003Cstrong>does not gather any data by default.\u003C\u002Fstrong> The SDK only starts gathering basic telemetry data \u003Cstrong>when a user allows it via the admin notice\u003C\u002Fstrong>. We collect the data to ensure a great user experience for all our users.\u003C\u002Fp>\n\u003Cp>Integrating Appsero SDK \u003Cstrong>DOES NOT IMMEDIATELY\u003C\u002Fstrong> start gathering data, \u003Cstrong>without confirmation from users in any case.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Learn more about how \u003Ca href=\"https:\u002F\u002Fappsero.com\u002Fprivacy-policy\u002F\" rel=\"nofollow ugc\">Appsero collects and uses this data\u003C\u002Fa>.\u003C\u002Fp>\n","The All-In-One Help Desk, Live Chat & AI Chatbot Plugin for WordPress.",10211,"2026-05-25T14:44:00.000Z","6.5",[55,56,21,78,97],"ticketing-system","https:\u002F\u002Fgethivesupport.com\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhive-support.2.0.3.zip",11,"2025-06-05 17:48:57",{"slug":103,"name":104,"version":105,"author":106,"author_profile":107,"description":108,"short_description":109,"active_installs":35,"downloaded":110,"rating":13,"num_ratings":14,"last_updated":111,"tested_up_to":112,"requires_at_least":18,"requires_php":18,"tags":113,"homepage":115,"download_link":116,"security_score":117,"vuln_count":11,"unpatched_count":11,"last_vuln_date":27,"fetched_at":28},"paldesk-live-chat-helpdesk","Paldesk –  Live Chat & Helpdesk","1.1.5","paldesk","https:\u002F\u002Fprofiles.wordpress.org\u002Fpaldesk\u002F","\u003Cp>Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FRKOOBRAWY38?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>INTEGRATIONS:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.\u003C\u002Fp>\n\u003Cpre>\u003Ccode>• Email\n• Facebook\n• Twitter\n• Android & iOS Apps\n• Website\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard – or even from Slack!\u003C\u002Fp>\n\u003Cp>Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>MAJOR FEATURES:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.\u003C\u002Fp>\n\u003Cp>Explore some of the essential features Paldesk has to offer, listed below.\u003C\u002Fp>\n\u003Cp>•   \u003Cstrong>Multichat Support\u003C\u002Fstrong> – Add multiple chats and install them on more than one website.\u003Cbr \u002F>\n•   \u003Cstrong>Working Hours\u003C\u002Fstrong> – Add multiple chats and install them on more than one website.\u003Cbr \u002F>\n•   \u003Cstrong>Smart Chat Routing\u003C\u002Fstrong> – Assign chats to the ideal agent.\u003Cbr \u002F>\n•   \u003Cstrong>Ticketing\u003C\u002Fstrong> – Create, manage, respond and resolve tickets.\u003Cbr \u002F>\n•   \u003Cstrong>Predefined Answers\u003C\u002Fstrong> – Respond to FAQ questions faster and get more done.\u003Cbr \u002F>\n•   \u003Cstrong>chat Customization\u003C\u002Fstrong> – Customize your look and color of your website chat.\u003Cbr \u002F>\n•   \u003Cstrong>Notifications\u003C\u002Fstrong> – Get notified via email when a new conversation arrives.\u003C\u002Fp>\n\u003Cp>Compatible with Chrome, Firefox, Safari and Microsoft Edge.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>EASY INSTALLATION\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paldesk – Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress.\u003C\u002Fp>\n\u003Cp>Start your journey! Get chatting! Download the Paldesk plugin now and \u003Ca href=\"https:\u002F\u002Fwww.paldesk.com\u002Fregistration-short?utm_source=wordpress.com&utm_medium=referral&utm_campaign=wordpress_plugin\" rel=\"nofollow ugc\">sign up here\u003C\u002Fa> for a free trial!\u003C\u002Fp>\n\u003Ch3>Override chat css Style\u003C\u002Fh3>\n\u003Cp>To override chat css, use class “.paldesk-chat” as parent class and “!important” for property values. Examples can be found in {plugin folder}\u002Fcss\u002Fsite\u002Fpaldesk-chat-override.css.tpl\u003C\u002Fp>\n","Powerful live chat & helpdesk plugin made for your WordPress website. Convert leads to sales & help customers in real time - it's free!",5135,"2020-08-18T09:07:00.000Z","5.5.0",[56,21,114,78,97],"instant-messaging","http:\u002F\u002Fpaldesk.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fpaldesk-live-chat-helpdesk.zip",85,{"slug":119,"name":120,"version":121,"author":122,"author_profile":123,"description":124,"short_description":125,"active_installs":11,"downloaded":126,"rating":11,"num_ratings":11,"last_updated":127,"tested_up_to":51,"requires_at_least":52,"requires_php":53,"tags":128,"homepage":130,"download_link":131,"security_score":13,"vuln_count":11,"unpatched_count":11,"last_vuln_date":27,"fetched_at":28},"simplesupport-helpdesk","SimpleSupport Help Desk","1.0.3","simplesupport","https:\u002F\u002Fprofiles.wordpress.org\u002Fsimplesupport\u002F","\u003Cp>SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support widget\u003C\u002Fstrong> — a floating chat\u002Fticket button on every page (or embed it anywhere with \u003Ccode>[simplesupport]\u003C\u002Fcode>)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Live stats\u003C\u002Fstrong> — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin\u003C\u002Fli>\n\u003Cli>\u003Cstrong>One-click dashboard\u003C\u002Fstrong> — jump straight to the full SimpleSupport dashboard to read and reply\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>No coding required. Works on any WordPress theme.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Free plan included\u003C\u002Fstrong> — sign up at \u003Ca href=\"https:\u002F\u002Fsimplesupport.uk\" rel=\"nofollow ugc\">simplesupport.uk\u003C\u002Fa> and get your publishable key in seconds.\u003C\u002Fp>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Floating support widget injected automatically into your site footer\u003C\u002Fli>\n\u003Cli>Configurable position (bottom-right \u002F bottom-left) and brand colour\u003C\u002Fli>\n\u003Cli>Shortcode \u003Ccode>[simplesupport]\u003C\u002Fcode> to embed the widget on a specific page only\u003C\u002Fli>\n\u003Cli>At-a-glance ticket counts (open \u002F in-progress \u002F waiting \u002F total) in wp-admin\u003C\u002Fli>\n\u003Cli>Links directly into your SimpleSupport dashboard for full ticket management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Load the support widget on your site’s frontend\u003C\u002Fli>\n\u003Cli>Display aggregate ticket counts in wp-admin\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. 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