GoTo’s Contact Center Webchat Security & Risk Analysis

wordpress.org/plugins/goto-contact-center-webchat

The webchat plug-in for GoTo’s Contact Center provides a seamless integration for adding our webchat functionality to your website.

100 active installs v0.3.3 PHP 5.3+ WP 3.2+ Updated Aug 11, 2023
chatcontact-centergotogoto-connectwebchat
85
A · Safe
CVEs total0
Unpatched0
Last CVENever
Safety Verdict

Is GoTo’s Contact Center Webchat Safe to Use in 2026?

Generally Safe

Score 85/100

GoTo’s Contact Center Webchat has no known CVEs and is actively maintained. It's a solid choice for most WordPress installations.

No known CVEs Updated 2yr ago
Risk Assessment

The "goto-contact-center-webchat" plugin v0.3.3 exhibits a generally strong security posture based on the provided static analysis. The absence of dangerous functions, the consistent use of prepared statements for SQL queries, and the proper escaping of all output are significant strengths. Furthermore, the plugin demonstrates good security practices by including nonce and capability checks, indicating an effort to protect its entry points. The vulnerability history being completely clean further reinforces this positive outlook.

However, a notable concern arises from the taint analysis, which identified one flow with unsanitized paths. While this flow is not flagged as critical or high severity, unsanitized paths can potentially lead to vulnerabilities if they are exploitable. The attack surface appears very small and protected, but the mere presence of an unsanitized path warrants attention.

In conclusion, the plugin is well-coded with robust security measures in place, and its clean vulnerability history is a strong indicator of its current security. The sole concern is the single unsanitized path identified in the taint analysis. This suggests a need for closer inspection of that specific flow to ensure no latent vulnerabilities exist.

Key Concerns

  • Flow with unsanitized paths found
Vulnerabilities
None known

GoTo’s Contact Center Webchat Security Vulnerabilities

No known vulnerabilities — this is a good sign.
Code Analysis
Analyzed Mar 16, 2026

GoTo’s Contact Center Webchat Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
0
18 escaped
Nonce Checks
1
Capability Checks
1
File Operations
0
External Requests
0
Bundled Libraries
0

Output Escaping

100% escaped18 total outputs
Data Flows
1 unsanitized

Data Flow Analysis

2 flows1 with unsanitized paths
save_data (admin\admin-class.php:148)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface

GoTo’s Contact Center Webchat Attack Surface

Entry Points0
Unprotected0
WordPress Hooks 6
filterplugin_action_linksadmin\admin-class.php:57
actionadmin_menuadmin\admin-class.php:58
filteradmin_footer_textadmin\admin-class.php:59
actionplugins_loadedadmin\admin-class.php:60
actionplugins_loadedgoto-contact-center-webchat.php:61
actionwp_footerpublic\public-class.php:40
Maintenance & Trust

GoTo’s Contact Center Webchat Maintenance & Trust

Maintenance Signals

WordPress version tested6.3.8
Last updatedAug 11, 2023
PHP min version5.3
Downloads4K

Community Trust

Rating0/100
Number of ratings0
Active installs100
Developer Profile

GoTo’s Contact Center Webchat Developer Profile

gotocontactcenter

1 plugin · 100 total installs

84
trust score
Avg Security Score
85/100
Avg Patch Time
30 days
View full developer profile
Detection Fingerprints

How We Detect GoTo’s Contact Center Webchat

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Asset Paths
/wp-content/plugins/goto-contact-center-webchat/assets/css/style.css/wp-content/plugins/goto-contact-center-webchat/assets/css/admin.css/wp-content/plugins/goto-contact-center-webchat/assets/js/common.js/wp-content/plugins/goto-contact-center-webchat/assets/js/public.js/wp-content/plugins/goto-contact-center-webchat/assets/js/admin.js
Script Paths
/wp-content/plugins/goto-contact-center-webchat/assets/js/common.js/wp-content/plugins/goto-contact-center-webchat/assets/js/public.js/wp-content/plugins/goto-contact-center-webchat/assets/js/admin.js
Version Parameters
goto-contact-center-webchat/assets/css/style.css?ver=goto-contact-center-webchat/assets/css/admin.css?ver=goto-contact-center-webchat/assets/js/common.js?ver=goto-contact-center-webchat/assets/js/public.js?ver=goto-contact-center-webchat/assets/js/admin.js?ver=

HTML / DOM Fingerprints

CSS Classes
goto-contact-center-webchat
HTML Comments
<!-- GoTo Contact Center Webchat Version --><!-- GoTo Contact Center Webchat Admin Assets -->
JS Globals
GoToContactCenter
FAQ

Frequently Asked Questions about GoTo’s Contact Center Webchat