[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fKq07N1_pKYbOUUBarux40ujfqVm9dK2iiwRNwV3DRnU":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":27,"vuln_count":28,"unpatched_count":29,"last_vuln_date":30,"fetched_at":31,"vulnerabilities":32,"developer":77,"crawl_stats":38,"alternatives":85,"analysis":191,"fingerprints":659},"gf-freshdesk","WP Gravity Forms FreshDesk Plugin","1.3.6","CRM Perks","https:\u002F\u002Fprofiles.wordpress.org\u002Fcrmperks\u002F","\u003Cp>This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at \u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fgravity-forms-plugins\u002Fgravity-forms-freshdesk-plugin?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme\" rel=\"nofollow ugc\">crmperks.com\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Need FreshDesk Plugin for Woocommerce or Contact Form 7 ?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fwoocommerce-plugins\u002Fwoocommerce-freshdesk-plugin\u002F?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme\" rel=\"nofollow ugc\">Woocommerce FreshDesk Plugin\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fcontact-form-plugins\u002Fcontact-form-freshdesk-plugin\u002F?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme\" rel=\"nofollow ugc\">Contact Form 7 FreshDesk\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Connect FreshDesk\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>You can connect FreshDesk account to any Form by simply entering FreshDesk API key.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Mapping Ticket Fields\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Primary Key\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Error Reporting\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>CRM Logs\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Export Logs\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>You can easily export Freshdesk Logs as a CSV file for  bookkeeping, and accounting purposes.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Full Synchronization\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>All local entries are fully synchronized with Freshdesk entries. If you update\u002Fdelete\u002Frestore a form entry in Gravity Forms that entry will be updated\u002Fdeleted\u002Frestored in the Freshdesk.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Filter Entries\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Notes\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>You can send one to many fields as a Ticket Note in Freshdesk.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Task Status and Priority\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>You can choose ticket status and priority for new Tickets in Freshdesk.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FYeu5Euuw_z4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cblockquote>\n\u003Cp>\u003Cstrong>Premium Version.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. \u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fgravity-forms-plugins\u002Fgravity-forms-freshdesk-plugin?utm_source=wordpress&utm_medium=gf-freshdesk&utm_campaign=readme\" rel=\"nofollow ugc\">Upgrade to Pro version\u003C\u002Fa>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Create Contacts and Companies.\u003C\u002Fli>\n\u003Cli>Ticket tag field.\u003C\u002Fli>\n\u003Cli>Ticket attachment field.\u003C\u002Fli>\n\u003Cli>Custom fields field.\u003C\u002Fli>\n\u003Cli>Phone Number field.\u003C\u002Fli>\n\u003Cli>Lookup customer’s email using email lookup apis. We support all good email lookup apis.\u003C\u002Fli>\n\u003Cli>20+ premium addons\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fgravity-forms-plugins\u002Fgravity-forms-freshdesk-plugin\u002F\" rel=\"nofollow ugc\">Upgrade to Pro version\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>\u003Cstrong>Premium Addons\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.\u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fadd-ons\u002F?utm_medium=referral&utm_source=wordpress&utm_campaign=GF+FresDesk+Readme&utm_content=GF\" rel=\"nofollow ugc\">View All Add-ons\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Want to send data to other crm\u003C\u002Fstrong>\u003Cbr \u002F>\nWe have Premium Extensions for 20+ CRMs.\u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugin-category\u002Fgravity-forms-plugins\u002F?utm_source=wordpress&utm_medium=directory&utm_campaign=freshdesk_readme\" rel=\"nofollow ugc\">View All CRM Extensions\u003C\u002Fa>\u003C\u002Fp>\n","Gravity Forms FreshDesk Plugin allows you to quickly integrate Gravity Forms with FreshDesk.",100,8907,98,19,"2025-12-15T16:06:00.000Z","6.9.4","3.8","5.3",[20,21,22,23,24],"freshdesk","freshdesk-extension","gravity-forms","support","tickets","https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fgravity-forms-plugins\u002Fgravity-forms-freshdesk-plugin\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fgf-freshdesk.1.3.6.zip",95,3,0,"2025-11-18 00:00:00","2026-03-15T15:16:48.613Z",[33,48,62],{"id":34,"url_slug":35,"title":36,"description":37,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":6,"severity":40,"cvss_score":41,"cvss_vector":42,"vuln_type":43,"published_date":30,"updated_date":44,"references":45,"days_to_patch":47},"CVE-2025-67587","gravity-forms-freshdesk-unauthenticated-open-redirect","Gravity Forms FreshDesk \u003C= 1.3.5 - Unauthenticated Open Redirect","The WP Gravity Forms FreshDesk Plugin plugin for WordPress is vulnerable to Open Redirect in all versions up to, and including, 1.3.5. This is due to insufficient validation on the redirect url supplied. This makes it possible for unauthenticated attackers to redirect users to potentially malicious sites if they can successfully trick them into performing an action.",null,"\u003C=1.3.5","medium",4.7,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:C\u002FC:N\u002FI:L\u002FA:N","URL Redirection to Untrusted Site ('Open Redirect')","2025-12-11 17:07:54",[46],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F30e67229-f3b6-43e4-a0c4-2e4392f4bec5?source=api-prod",24,{"id":49,"url_slug":50,"title":51,"description":52,"plugin_slug":4,"theme_slug":38,"affected_versions":39,"patched_in_version":6,"severity":53,"cvss_score":54,"cvss_vector":55,"vuln_type":56,"published_date":57,"updated_date":58,"references":59,"days_to_patch":61},"CVE-2025-60089","gravity-forms-freshdesk-unauthenticated-php-object-injection","Gravity Forms FreshDesk \u003C= 1.3.5 - Unauthenticated PHP Object Injection","The WP Gravity Forms FreshDesk Plugin plugin for WordPress is vulnerable to PHP Object Injection in all versions up to, and including, 1.3.5 via deserialization of untrusted input. This makes it possible for unauthenticated attackers to inject a PHP Object. No known POP chain is present in the vulnerable software, which means this vulnerability has no impact unless another plugin or theme containing a POP chain is installed on the site. If a POP chain is present via an additional plugin or theme installed on the target system, it may allow the attacker to perform actions like delete arbitrary files, retrieve sensitive data, or execute code depending on the POP chain present.","high",8.1,"CVSS:3.1\u002FAV:N\u002FAC:H\u002FPR:N\u002FUI:N\u002FS:U\u002FC:H\u002FI:H\u002FA:H","Deserialization of Untrusted Data","2025-08-09 00:00:00","2025-12-20 15:45:34",[60],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F8d93a157-ca5d-4e30-bb9d-c46311d46453?source=api-prod",134,{"id":63,"url_slug":64,"title":65,"description":66,"plugin_slug":4,"theme_slug":38,"affected_versions":67,"patched_in_version":68,"severity":40,"cvss_score":69,"cvss_vector":70,"vuln_type":71,"published_date":72,"updated_date":73,"references":74,"days_to_patch":76},"WF-cc1e9778-2860-4e3c-a2e4-28f10d585fed-gf-freshdesk","crm-perks-various-plugins-various-versions-reflected-cross-site-scripting-17","CRM Perks - Various Plugins (Various Versions) - Reflected Cross-Site Scripting","Multiple CRM Perks plugins for WordPress are vulnerable to Reflected Cross-Site Scripting via the 'vx_debug' parameter in various versions due to insufficient input sanitization and output escaping. This makes it possible for unauthenticated attackers to inject arbitrary web scripts in pages that execute if they can successfully trick a user into performing an action such as clicking on a link.","\u003C=1.2.8","1.2.9",6.1,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:C\u002FC:L\u002FI:L\u002FA:N","Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","2021-08-26 00:00:00","2024-01-22 19:56:02",[75],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fcc1e9778-2860-4e3c-a2e4-28f10d585fed?source=api-prod",880,{"slug":78,"display_name":7,"profile_url":8,"plugin_count":79,"total_installs":80,"avg_security_score":81,"avg_patch_time_days":82,"trust_score":83,"computed_at":84},"crmperks",32,104540,96,349,76,"2026-04-03T20:11:17.693Z",[86,110,132,154,175],{"slug":87,"name":88,"version":89,"author":90,"author_profile":91,"description":92,"short_description":93,"active_installs":94,"downloaded":95,"rating":96,"num_ratings":97,"last_updated":98,"tested_up_to":99,"requires_at_least":100,"requires_php":101,"tags":102,"homepage":106,"download_link":107,"security_score":108,"vuln_count":47,"unpatched_count":29,"last_vuln_date":109,"fetched_at":31},"awesome-support","Awesome Support – WordPress HelpDesk & Support Plugin","6.3.7","awesomesupport","https:\u002F\u002Fprofiles.wordpress.org\u002Fawesomesupport\u002F","\u003Cp>\u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.\u003C\u002Fp>\n\u003Cp>And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.\u003C\u002Fp>\n\u003Cp>Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk!  You can also go hands-on with the \u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa> or scroll down to the bottom of this page for screen shots.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Product Tour\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F-SV-IUD6WvI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>For premium one-on-one support or pre-sales questions please visit the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">official site\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>What does it do?\u003C\u002Fh3>\n\u003Cp>Check out the user-friendly features of this awesome plugin:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Ticketing\u003C\u002Fstrong>: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Import\u003C\u002Fstrong>: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk\u003C\u002Fli>\n\u003Cli>\u003Cstrong>E-mail notifications\u003C\u002Fstrong>: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Restricted access\u003C\u002Fstrong>: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>File upload\u003C\u002Fstrong>: you control when files can be uploaded, how many files, and how large they are\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple products\u003C\u002Fstrong>: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple departments\u003C\u002Fstrong>: provide support for multiple departments\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom fields\u003C\u002Fstrong>: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Terms & conditions\u003C\u002Fstrong>: ask users to agree to your your terms and conditions before they open a ticket\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Old tickets\u003C\u002Fstrong>: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tickets waiting on you\u003C\u002Fstrong>: Quickly see all tickets still waiting for a reply\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Collaboration\u003C\u002Fstrong>: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sorting And Filtering\u003C\u002Fstrong>: includes an amazing flexible sorting, filtering and tagging system for your tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Security\u003C\u002Fstrong>: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tracking\u003C\u002Fstrong>: easily track where a ticket originated (support form, email, facebook, phone call etc.)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Prioritize your way\u003C\u002Fstrong>: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Time Tracking\u003C\u002Fstrong>: basic time tracking is included!  Admins can even adjust time and all time changes are logged directly in the ticket.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Labels\u003C\u002Fstrong>: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WordPress UI\u003C\u002Fstrong>: Uses the familiar WordPress administration user interface so there is almost no learning curve!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>REST API\u003C\u002Fstrong>: We love it when developers use our products.  The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GDPR READY\u003C\u002Fstrong>: Our registration screen can be easily configured to show GDPR related information\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GUTENBERG AWARE\u003C\u002Fstrong>: Compatible with the new WordPress editor known as Gutenberg\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WOOCOMMERCE INTEGRATION\u003C\u002Fstrong>: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Fawesome-support-features\u002F\" rel=\"nofollow ugc\">View the full list of features on our website\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">getawesomesupport.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Femail-support\u002F\" rel=\"nofollow ugc\">E-Mail Piping\u003C\u002Fa> – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-fields\u002F\" rel=\"nofollow ugc\">Custom Fields\u003C\u002Fa> – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpaid-support-woocommerce\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – charge users for using your support services.  Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – this is a must-have bridge between your WooCommerce store and Awesome Support\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fproductivity\u002F\" rel=\"nofollow ugc\">Powerpack\u003C\u002Fa> – Adds 30+ powerful additional functions to Awesome Support. Merge\u002Fsplit\u002Flock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Responses\u003C\u002Fa> – preconfigure replies to common questions, and access them in one click when replying to a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fgravity-forms\u002F\" rel=\"nofollow ugc\">Gravity Forms\u003C\u002Fa> – create custom ticket forms with this very popular WordPress forms builder\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-notes\u002F\" rel=\"nofollow ugc\">Private Notes\u003C\u002Fa> – insert notes into tickets that only agents and admins can view\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQs\u003C\u002Fa> – Powerful FAQ management make your agents more productive\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fnotifications\u002F\" rel=\"nofollow ugc\">Notifications\u003C\u002Fa> – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-status\u002F\" rel=\"nofollow ugc\">Custom Status and Labels\u003C\u002Fa> – create unlimited custom labels that give you new levels of organization for your tickets\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fadvanced-reports-statistics\u002F\" rel=\"nofollow ugc\">Advanced Reports and Statistics\u003C\u002Fa> – create hundreds of custom charts and tables from a base of 6 core reports\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-report-widgets\u002F\" rel=\"nofollow ugc\">Admin Report Widgets\u003C\u002Fa> – More than a dozen customizable widgets with key statistics on your WordPress dashboard!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ftime-tracking-invoicing\u002F\" rel=\"nofollow ugc\">Advanced Time Tracking\u003C\u002Fa> – Track and record time down to the reply level using automatic or manual timers.  Export data for invoicing.  View critical time and billing reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fauto-close\u002F\" rel=\"nofollow ugc\">Auto Close\u003C\u002Fa> – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Conduct suveys to see how your agents are performing.  Extremely customizable with multiple survey types and methods!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpublic-tickets\u002F\" rel=\"nofollow ugc\">Public Tickets\u003C\u002Fa> – Use your tickets to create a searchable archive of solutions.  Assign public\u002Fprivate control over tickets and replies to customers, agents!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fguest-tickets\u002F\" rel=\"nofollow ugc\">Guest Tickets\u003C\u002Fa> – Allow new users to enter their first ticket without the separate step of creating an account.  Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsmart-agent-assignment\u002F\" rel=\"nofollow ugc\">Smart Agent Assignment\u003C\u002Fa> – Have multiple agents with multiple departments and\u002For multiple products?  Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fdocumentation\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system.  Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fremote-tickets\u002F\" rel=\"nofollow ugc\">Remote Tickets\u003C\u002Fa> – Adds a pop-up ticket form to one or more remote websites.  Quickly and easily funnel tickets from all your websites to one core support site!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-facebook-chat-bot-early-release\u002F\" rel=\"nofollow ugc\">Smart Replies\u003C\u002Fa> – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fservice-level-agreements-sla\u002F\" rel=\"nofollow ugc\">Service Level Agreements\u003C\u002Fa> – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fissue-tracking\u002F\" rel=\"nofollow ugc\">Issue Tracking\u003C\u002Fa> – Easily manage multiple related tickets.  Very useful for product recalls, bug tracking, system-down situations and more. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-faq\u002F\" rel=\"nofollow ugc\">Custom FAQ\u003C\u002Fa> – Use any WordPress custom post type as your FAQ source.  Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-business-rules-engine-zapier-integration-beta\u002F\" rel=\"nofollow ugc\">Business Rules Engine With Zapier Integration\u003C\u002Fa> – Powerful rules engine for your tickets.  Automatically respond to tickets, change status, close tickets and more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcompany-profiles-shared-tickets-early-release\u002F\" rel=\"nofollow ugc\">Company Profiles\u003C\u002Fa> – Allow multiple users from the same company to manage a single pool of tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fscheduled-tickets\u002F\" rel=\"nofollow ugc\">Scheduled Tickets\u003C\u002Fa> – Create recurring tickets on daily\u002Fweekly\u002Fmonthly\u002Fannual schedules\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagent-front-end-early-release\u002F\" rel=\"nofollow ugc\">Agent Front End\u003C\u002Fa> – Allow untrusted agents to manage their tickets without access to wp-admin\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Bundles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstartup-bundle\" rel=\"nofollow ugc\">Startup Bundle\u003C\u002Fa> – A 50% discount on the 5 most common add-ons for unlimited sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstandard-bundle\" rel=\"nofollow ugc\">Standard Bundle\u003C\u002Fa> – A discount of 20%-60% on the 8 most common add-ons\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprofessional-bundle\" rel=\"nofollow ugc\">Professional Bundle\u003C\u002Fa> – A discount of 45%-70% on the add-ons most useful for e-commerce sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fenterprise-bundled\" rel=\"nofollow ugc\">Enterprise Bundle\u003C\u002Fa> – A discount of 50%-70% on the most common add-ons used in larger businesses.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagency-bundle\" rel=\"nofollow ugc\">Agency Bundle\u003C\u002Fa> – A discount of 55%-80% on a bundle of almost all our add-ons.  You get an even bigger discount if you purchase this package without the option for technical support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Roadmap\u003C\u002Fh3>\n\u003Cp>Want to know what’s next for Awesome Support? \u003Ca href=\"https:\u002F\u002Ftrello.com\u002Fb\u002FpHYdtkHc\" rel=\"nofollow ugc\">Check out the roadmap\u003C\u002Fa>. You can also vote for the ideas you like best!\u003C\u002Fp>\n\u003Ch3>Add-Ons\u003C\u002Fh3>\n\u003Cp>Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002F\" rel=\"nofollow ugc\">Check out our add-ons page\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>Team\u003C\u002Fh3>\n\u003Cp>Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Fteam\u002F\" rel=\"nofollow ugc\">team page\u003C\u002Fa>. Many thanks to them all!\u003C\u002Fp>\n\u003Cp>Our key core developers on the Awesome Support Development Team in 2018 include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ante Laca\u003C\u002Fli>\n\u003Cli>Muhammad Tahir Nazir\u003C\u002Fli>\n\u003Cli>Nigel Bahadur\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With contributions from customers such as:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Rolly Bueno\u003C\u002Fli>\n\u003Cli>Naveen Giri\u003C\u002Fli>\n\u003Cli>Nathan Moinvaziri\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Translators\u003C\u002Fh3>\n\u003Cp>Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017\u002F2021:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Miquel Martínez – Catalan\u003C\u002Fli>\n\u003Cli>Samer Haddad – Arabic\u003C\u002Fli>\n\u003Cli>Paul Hecko – Portuguese\u003C\u002Fli>\n\u003Cli>Thiago Rocon Kuwabara – Portuguese\u003C\u002Fli>\n\u003Cli>Denison Carlos – Portuguese (Brazil)\u003C\u002Fli>\n\u003Cli>Davey Hurkmans – Dutch\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity.  On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project!\u003Cbr \u002F>\n\u003Ca href=\"http:\u002F\u002Fcoderisk.com\u002Fwp\u002Fplugin\u002Fawesome-support\u002FRIPS-vo8pzWBS4X\" rel=\"nofollow ugc\">\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Related Companies Disclosure\u003C\u002Fstrong>\u003Cbr \u002F>\nAwesome Support now manages the newly released \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsimplepress\u002F\" rel=\"ugc\">Simple-Press Forums Plugin\u003C\u002Fa> as well.\u003C\u002Fp>\n","The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.",7000,530891,70,194,"2026-01-09T03:27:00.000Z","6.8.5","4.0","",[103,23,104,105,24],"helpdesk","support-ticket","ticket-system","https:\u002F\u002Fgetawesomesupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fawesome-support.6.3.7.zip",88,"2026-01-15 15:56:56",{"slug":111,"name":112,"version":113,"author":114,"author_profile":115,"description":116,"short_description":117,"active_installs":118,"downloaded":119,"rating":120,"num_ratings":121,"last_updated":122,"tested_up_to":123,"requires_at_least":124,"requires_php":101,"tags":125,"homepage":101,"download_link":129,"security_score":130,"vuln_count":28,"unpatched_count":29,"last_vuln_date":131,"fetched_at":31},"freshdesk-support","Freshdesk (official)","2.4.1","Freshworks","https:\u002F\u002Fprofiles.wordpress.org\u002Ffreshdeskintegration\u002F","\u003Cp>With the Freshdesk (official) plugin, you can now:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>quickly integrate the help widget into your WordPress site or blog\u003C\u002Fli>\n\u003Cli>convert comments on your WordPress site into Freshdesk tickets\u003C\u002Fli>\n\u003Cli>allow users on WordPress to seamlessly login to your support portal via SSO\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Manual Installation\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Download the latest version of the ‘Freshdesk (official)’  plugin from the WordPress plugin directory.\u003C\u002Fli>\n\u003Cli>Extract the zip and upload the “freshdesk-support” directory to your \u002Fwp-content\u002Fplugins directory.\u003C\u002Fli>\n\u003Cli>Go to the ‘Plugins’ page in your admin section and activate the plugin.\u003C\u002Fli>\n\u003Cli>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>In case of NGNIX Server\u003C\u002Fh3>\n\u003Cp>Follow the below steps:\u003C\u002Fp>\n\u003Cp>Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002F {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Findex.php?q=uri&args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Cp>Case #2 – If your domain is like example.com\u002Ffreshdesk, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002Ffreshdesk {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Ffreshdesksso\u002Findex.php?q=$uri&$args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Ch3>In case of Apache Server\u003C\u002Fh3>\n\u003Cp>Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”\u003C\u002Fp>\n","Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.",900,47000,50,8,"2024-07-01T06:21:00.000Z","6.4.8","3.4",[126,127,20,103,128],"contact-form","customer-support-software","knowledge-base","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffreshdesk-support.2.4.1.zip",89,"2024-04-12 00:00:00",{"slug":133,"name":134,"version":135,"author":136,"author_profile":137,"description":138,"short_description":139,"active_installs":140,"downloaded":141,"rating":142,"num_ratings":143,"last_updated":144,"tested_up_to":16,"requires_at_least":145,"requires_php":146,"tags":147,"homepage":149,"download_link":150,"security_score":151,"vuln_count":152,"unpatched_count":29,"last_vuln_date":153,"fetched_at":31},"elex-helpdesk-customer-support-ticket-system","ELEX WordPress HelpDesk & Customer Ticketing System","3.3.6","ELEXtensions","https:\u002F\u002Fprofiles.wordpress.org\u002Felextensions\u002F","\u003Cp>ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.\u003Cbr \u002F>\nThe plugin is boosted with unlimited tickets, unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, agents’ satisfaction rating and customer feedback and much more!\u003Cbr \u002F>\nUnlike other SaaS-based plugins, ELEX WordPress HelpDesk Plugin does not store your data in the cloud. Rather, all your data is stored on your system, making it one of the best WordPress support desk plugin in the market. Data privacy is one less thing to worry about with ELEX WordPress HelpDesk Plugin!\u003C\u002Fp>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited Tickets & Agents\u003C\u002Fli>\n\u003Cli>Simple & Intuitive Interface\u003C\u002Fli>\n\u003Cli>Custom Ticket Views\u003C\u002Fli>\n\u003Cli>Essential Triggers & Automation\u003C\u002Fli>\n\u003Cli>Email Piping\u003C\u002Fli>\n\u003Cli>Canned Responses & Rich Text\u003C\u002Fli>\n\u003Cli>Detailed Visual Reports\u003C\u002Fli>\n\u003Cli>Backup & Restore\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>Pay For Support Integration – Accept Payment for the Support Services\u003C\u002Fli>\n\u003Cli>Agent Signatures using Addons\u003C\u002Fli>\n\u003Cli>Send SMS Notifications using Addons\u003C\u002Fli>\n\u003Cli>Seamlessly integrated to WooCommerce\u003C\u002Fli>\n\u003Cli>Lots of customisation options\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>How to use WSDesk – WordPress HelpDesk & Support Ticket Plugin – Video\u003C\u002Fh4>\n\u003Cp>[https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=EF33WP3BGgw&t=2s]\u003C\u002Fp>\n\u003Ch4>[Premium] Fully Managed WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin\u003C\u002Fh4>\n\u003Cp>For complete list of latest features and details, please visit \u003Ca href=\"https:\u002F\u002Felextensions.com\u002Fproduct\u002Fopen-source-helpdesk-customer-support-ticketing-system\u002F\" rel=\"nofollow ugc\">WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin\u003C\u002Fa> Product page.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cul>\n\u003Cli> Agent Satisfaction Score.\u003C\u002Fli>\n\u003Cli> OpenAI ChatGPT Integration for Auto-Generated Replies.\u003C\u002Fli>\n\u003Cli> WooCommerce Integration. Show total number of orders, Order number, Total purchase price, etc on the ticket details.\u003C\u002Fli>\n\u003Cli> Multiple Triggers & Automations.\u003C\u002Fli>\n\u003Cli> Auto-Tagging And Assigning.\u003C\u002Fli>\n\u003Cli> Archive Tickets\u003C\u002Fli>\n\u003Cli> Agent Notifications\u003C\u002Fli>\n\u003Cli> Automated Emails.\u003C\u002Fli>\n\u003Cli> Convert your unread emails to tickets using Outlook Oauth.\u003C\u002Fli>\n\u003Cli> Send SMS Notifications to the Customers.\u003C\u002Fli>\n\u003Cli> WSChat – WordPress Live Chat Plugin Integration.\u003C\u002Fli>\n\u003Cli> Google Chat Integration.\u003C\u002Fli>\n\u003Cli> Import Zendesk Tickets.\u003C\u002Fli>\n\u003Cli> Knowledge Base Integration.\u003C\u002Fli>\n\u003Cli> Accept Payment for Support & Convert to Credits using Pay for Suppoer AddOn.\u003C\u002Fli>\n\u003Cli> Timely compatibility updates and bug fixes.\u003C\u002Fli>\n\u003Cli> Premium Support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fblockquote>\n\u003Ch4>Why choose ELEX WordPress HelpDesk Plugin?\u003C\u002Fh4>\n\u003Cp>Offering excellent customer support is critical for the success of any organization. ELEX WordPress HelpDesk Plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.\u003C\u002Fp>\n\u003Ch4>What is a Help Desk or Support Ticket System?\u003C\u002Fh4>\n\u003Cp>In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, creates a unique customer service ticket and then routes it through a defined customer support process based on the SLA.\u003C\u002Fp>\n\u003Cp>People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.\u003C\u002Fp>\n\u003Ch4>Why you need a support ticket system to handle customer support?\u003C\u002Fh4>\n\u003Cp>Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.\u003C\u002Fp>\n\u003Cp>Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.\u003C\u002Fp>\n\u003Cp>Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and it’s status. It time to get started with a customer support ticket system if you already don’t have one.\u003C\u002Fp>\n\u003Ch4>Benefits of open-source helpdesk software\u003C\u002Fh4>\n\u003Cp>An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.\u003C\u002Fp>\n\u003Cp>ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. 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While it demonstrates good practices in several areas, such as a significant percentage of SQL queries using prepared statements and a high rate of output escaping, there are notable concerns. The presence of two dangerous `unserialize` functions, coupled with a taint analysis revealing a flow with unsanitized paths and high severity, raises immediate red flags for potential deserialization vulnerabilities. Furthermore, the single unprotected AJAX handler is a direct entry point that could be exploited if not properly secured. The plugin's vulnerability history, with three past CVEs including a high severity one for URL Redirection and another for Deserialization of Untrusted Data, reinforces these concerns and suggests a pattern of recurring security weaknesses.\n\nAlthough the plugin has a decent number of nonce and capability checks, and no currently unpatched vulnerabilities, the identified code signals and taint flow are significant risks. The unprotected AJAX handler, combined with the potential for deserialization vulnerabilities indicated by dangerous function usage and taint analysis, creates a critical attack surface. The past vulnerabilities, especially those related to deserialization and open redirects, highlight that these types of flaws have been present before. Developers should prioritize addressing the unprotected entry point and the identified unsanitized taint flow to improve the plugin's overall security.\n\nIn conclusion, while gf-freshdesk v1.3.6 has strengths in its SQL usage and output escaping, the presence of dangerous functions, a critical taint flow, and an unprotected AJAX handler present substantial risks. The historical vulnerability data further emphasizes the need for thorough security audits and remediation efforts to address these weaknesses and prevent future exploits. A proactive approach to securing all entry points and sanitizing data thoroughly is essential.",[646,648,650,652,654,656],{"reason":647,"points":214},"Unprotected AJAX handler found",{"reason":649,"points":214},"High severity taint flow with unsanitized path",{"reason":651,"points":121},"Dangerous function found: unserialize",{"reason":653,"points":245},"Past high severity vulnerability (Deserialization)",{"reason":655,"points":214},"Past medium severity vulnerability (Open Redirect)",{"reason":657,"points":214},"Past medium severity vulnerability (XSS)","2026-03-16T20:32:48.198Z",{"wat":660,"direct":669},{"assetPaths":661,"generatorPatterns":664,"scriptPaths":665,"versionParams":666},[662,663],"\u002Fwp-content\u002Fplugins\u002Fgf-freshdesk\u002Fassets\u002Fcss\u002Fgf-freshdesk-style.css","\u002Fwp-content\u002Fplugins\u002Fgf-freshdesk\u002Fassets\u002Fjs\u002Fgf-freshdesk-script.js",[],[],[667,668],"gf-freshdesk\u002Fassets\u002Fcss\u002Fgf-freshdesk-style.css?ver=","gf-freshdesk\u002Fassets\u002Fjs\u002Fgf-freshdesk-script.js?ver=",{"cssClasses":670,"htmlComments":672,"htmlAttributes":674,"restEndpoints":676,"jsGlobals":677,"shortcodeOutput":680},[671],"vx_notice",[673],"\u003C!--Installed Gravity Forms Freshdesk Plugin -->",[675],"data-id",[],[678,679],"vxg_freshdesk","vxg_freshdesk_pro_settings",[]]