[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fgqi3LdWE8PZAXaRFaaYGYgHqgiWYRtNV1SWL7roAa8U":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":18,"download_link":25,"security_score":26,"vuln_count":27,"unpatched_count":28,"last_vuln_date":29,"fetched_at":30,"vulnerabilities":31,"developer":76,"crawl_stats":37,"alternatives":82,"analysis":186,"fingerprints":546},"freshdesk-support","Freshdesk (official)","2.4.1","Freshworks","https:\u002F\u002Fprofiles.wordpress.org\u002Ffreshdeskintegration\u002F","\u003Cp>With the Freshdesk (official) plugin, you can now:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>quickly integrate the help widget into your WordPress site or blog\u003C\u002Fli>\n\u003Cli>convert comments on your WordPress site into Freshdesk tickets\u003C\u002Fli>\n\u003Cli>allow users on WordPress to seamlessly login to your support portal via SSO\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Manual Installation\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Download the latest version of the ‘Freshdesk (official)’  plugin from the WordPress plugin directory.\u003C\u002Fli>\n\u003Cli>Extract the zip and upload the “freshdesk-support” directory to your \u002Fwp-content\u002Fplugins directory.\u003C\u002Fli>\n\u003Cli>Go to the ‘Plugins’ page in your admin section and activate the plugin.\u003C\u002Fli>\n\u003Cli>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>In case of NGNIX Server\u003C\u002Fh3>\n\u003Cp>Follow the below steps:\u003C\u002Fp>\n\u003Cp>Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002F {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Findex.php?q=uri&args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Cp>Case #2 – If your domain is like example.com\u002Ffreshdesk, add the below line in your nginx.conf (located at \u002Fetc\u002Fnginx\u002Fsites-available\u002F)\u003C\u002Fp>\n\u003Cp>location \u002Ffreshdesk {\u003Cbr \u002F>\ntry_files $uri $uri\u002F \u002Ffreshdesksso\u002Findex.php?q=$uri&$args;\u003Cbr \u002F>\n}\u003C\u002Fp>\n\u003Ch3>In case of Apache Server\u003C\u002Fh3>\n\u003Cp>Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”\u003C\u002Fp>\n","Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.",900,47000,50,8,"2024-07-01T06:21:00.000Z","6.4.8","3.4","",[20,21,22,23,24],"contact-form","customer-support-software","freshdesk","helpdesk","knowledge-base","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffreshdesk-support.2.4.1.zip",89,3,0,"2024-04-12 00:00:00","2026-03-15T15:16:48.613Z",[32,48,62],{"id":33,"url_slug":34,"title":35,"description":36,"plugin_slug":4,"theme_slug":37,"affected_versions":38,"patched_in_version":39,"severity":40,"cvss_score":41,"cvss_vector":42,"vuln_type":43,"published_date":29,"updated_date":44,"references":45,"days_to_patch":47},"CVE-2024-32129","freshdesk-official-open-redirect","Freshdesk (official) \u003C= 2.3.6 - Open Redirect","The Freshdesk (official) plugin for WordPress is vulnerable to Open Redirect in all versions up to, and including, 2.3.6. This is due to insufficient validation on a redirect url. This makes it possible for unauthenticated attackers to redirect users to potentially malicious sites if they can successfully trick them into performing an action.",null,"\u003C=2.3.6","2.4.0","medium",6.1,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:C\u002FC:L\u002FI:L\u002FA:N","URL Redirection to Untrusted Site ('Open Redirect')","2024-05-03 19:09:52",[46],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F36d2fbbf-ea0e-4785-9b83-b642e59c713d?source=api-prod",22,{"id":49,"url_slug":50,"title":51,"description":52,"plugin_slug":4,"theme_slug":37,"affected_versions":53,"patched_in_version":54,"severity":40,"cvss_score":55,"cvss_vector":56,"vuln_type":43,"published_date":57,"updated_date":58,"references":59,"days_to_patch":61},"CVE-2015-10102","freshdesk-official-open-redirect-2","Freshdesk (official) \u003C= 1.7 - Open Redirect","The Freshdesk (official) Plugin for WordPress is vulnerable to Open Redirect in versions up to, and including, 1.7. This is due to the application failing to properly verify user-supplied input from the `$redirect_url` value. This makes it possible for unauthenticated attackers to exploit this issue and redirect users to arbitrary web sites and conduct phishing attacks; other attacks are also possible.",">=1.7 \u003C=1.7","1.8",5.4,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:U\u002FC:L\u002FI:L\u002FA:N","2023-04-17 00:00:00","2024-01-22 19:56:02",[60],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fd6f20fc3-41e5-4220-ac8b-54eb11719f07?source=api-prod",281,{"id":63,"url_slug":64,"title":65,"description":66,"plugin_slug":4,"theme_slug":37,"affected_versions":38,"patched_in_version":39,"severity":67,"cvss_score":68,"cvss_vector":69,"vuln_type":70,"published_date":71,"updated_date":72,"references":73,"days_to_patch":75},"WF-6a226790-0774-43f6-a476-a2dac7ae153b-freshdesk-support","freshdesk-official-cross-site-request-forgery","Freshdesk (official) \u003C= 2.3.6 - Cross-Site Request Forgery","The Freshdesk (official) plugin for WordPress is vulnerable to Cross-Site Request Forgery in versions up to, and including, 2.3.6. This is due to missing nonce validation on the wo_ajax_wo30notice_dismiss, wo_ajax_regenerate_secret, wo_ajax_remove_client, & wo_ajax_users_type_ahead functions. This makes it possible for unauthenticated attackers to modify the plugin's settings via a forged request granted they can trick a site administrator into performing an action such as clicking on a link.","high",8.8,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:U\u002FC:H\u002FI:H\u002FA:H","Cross-Site Request Forgery (CSRF)","2022-06-22 00:00:00","2024-05-03 19:10:20",[74],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F6a226790-0774-43f6-a476-a2dac7ae153b?source=api-prod",682,{"slug":77,"display_name":7,"profile_url":8,"plugin_count":78,"total_installs":11,"avg_security_score":26,"avg_patch_time_days":79,"trust_score":80,"computed_at":81},"freshdeskintegration",1,328,71,"2026-04-03T23:07:43.669Z",[83,107,129,150,166],{"slug":84,"name":85,"version":86,"author":87,"author_profile":88,"description":89,"short_description":90,"active_installs":91,"downloaded":92,"rating":93,"num_ratings":94,"last_updated":95,"tested_up_to":96,"requires_at_least":97,"requires_php":98,"tags":99,"homepage":103,"download_link":104,"security_score":105,"vuln_count":27,"unpatched_count":28,"last_vuln_date":106,"fetched_at":30},"support-genix-lite","Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System","1.4.43","DevItems","https:\u002F\u002Fprofiles.wordpress.org\u002Fdevitemsllc\u002F","\u003Ch4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\u002F7 Chatbot, Smart Automation, and Reports\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Support Genix\u003C\u002Fstrong> is a powerful, \u003Cstrong>AI-powered helpdesk plugin\u003C\u002Fstrong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with \u003Cstrong>AI-powered reply generation\u003C\u002Fstrong>, \u003Cstrong>create knowledge base docs with AI\u003C\u002Fstrong> and enhance customer satisfaction with \u003Cstrong>24\u002F7 automated chatbot support\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With \u003Cstrong>unlimited tickets, agents, and customers\u003C\u002Fstrong>, plus advanced \u003Cstrong>AI features\u003C\u002Fstrong>, custom fields, and automated notifications, you’ll never miss an important issue again.\u003C\u002Fp>\n\u003Ch3>👇 Helpful Links to Get Started\u003C\u002Fh3>\n\u003Cp>🔎 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=learnmore\" rel=\"nofollow ugc\">Learn More\u003C\u002Fa> | 📄 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fdocs\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=docs\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> | 📍 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Froadmaps\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=roadmaps\" rel=\"nofollow ugc\">Roadmaps\u003C\u002Fa> | 🚀 \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Explore Pro\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>🚀 Everything You Need for Smarter Customer Support\u003C\u002Fh3>\n\u003Cp>Support Genix is a \u003Cstrong>great alternative\u003C\u002Fstrong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering \u003Cstrong>enterprise-level features\u003C\u002Fstrong> at a fraction of the cost, with \u003Cstrong>no per-agent pricing\u003C\u002Fstrong> and \u003Cstrong>lifetime plans available\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Perfect for \u003Cstrong>e-commerce stores\u003C\u002Fstrong>, \u003Cstrong>digital product sellers\u003C\u002Fstrong>, \u003Cstrong>agencies\u003C\u002Fstrong>, \u003Cstrong>SaaS companies\u003C\u002Fstrong>, \u003Cstrong>educational platforms\u003C\u002Fstrong>, \u003Cstrong>membership sites\u003C\u002Fstrong> etc.\u003C\u002Fp>\n\u003Ch3>🤖 AI-Powered Features (New!)\u003C\u002Fh3>\n\u003Cp>Transform your support workflow with cutting-edge artificial intelligence:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FU_I59cup2-Y?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Help Me Write\u003C\u002Fstrong> – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot\u003C\u002Fstrong> – Provide instant answers 24\u002F7 from your knowledge base, reducing ticket volume by 40%.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Writing Assistant\u003C\u002Fstrong> – Create comprehensive help documentation 10x faster using OpenAI and Claude.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>See AI Features in Action:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>👉 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FEm9kxCRM0d0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Watch how the AI Chatbot answers customer questions 24\u002F7 using your knowledge base.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FJOYALNjfxQ4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>👉 Learn how to create professional help articles in minutes with AI Writing Assistant.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F8Yj1iLg9kVk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>⚡ Core Features That Scale With You\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Unlimited Everything\u003C\u002Fstrong> – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Management\u003C\u002Fstrong> – Build a self-service help center that empowers customers to find answers instantly.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations\u003C\u002Fstrong> – Connect with WooCommerce and Envato to enhance your support workflow.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email to Ticket Conversion (Pro)\u003C\u002Fstrong> – Automatically convert incoming emails into organized support tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Advanced Integrations (Pro)\u003C\u002Fstrong> – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Documentation Suggestions (Pro)\u003C\u002Fstrong> – Automatically suggest relevant help articles while customers create tickets.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Track user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI-Powered Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Complete Customization\u003C\u002Fstrong> – Custom fields, ticket categories, role-based permissions, and branding options.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>📊 Powerful Analytics & Reporting\u003C\u002Fh3>\n\u003Cp>Track every metric that matters with comprehensive analytics dashboards:\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FfBsoonYiha0?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cul>\n\u003Cli>\u003Cstrong>Support Tickets Report\u003C\u002Fstrong> – Track ticket activity, response performance, and user interactions.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Knowledge Base Analytics\u003C\u002Fstrong> – Monitor user engagement, content performance, and search behavior.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>AI Chatbot Analytics\u003C\u002Fstrong> – Track chatbot performance and optimize your automated support strategy.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See exactly what’s working, identify bottlenecks, and make data-driven decisions to improve your support quality.\u003C\u002Fp>\n\u003Ch3>▶️ Video Tutorial\u003C\u002Fh3>\n\u003Cp>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO_qX3Bi5YN4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Ch3>❤️ Free Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Help Me Write (AI Reply Assistant) (New)\u003C\u002Fli>\n\u003Cli>AI-Powered Chatbot (New)\u003C\u002Fli>\n\u003Cli>AI Chatbot Analytics & Tracking (New)\u003C\u002Fli>\n\u003Cli>AI Writing Assistant for Knowledge Base (New)\u003C\u002Fli>\n\u003Cli>Chatbot-Only Documentation Mode (New)\u003C\u002Fli>\n\u003Cli>Smarter Knowledge Base Analytics (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Ticket Categories\u003C\u002Fli>\n\u003Cli>Ticket Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Priority System\u003C\u002Fli>\n\u003Cli>Ticket Status\u003C\u002Fli>\n\u003Cli>Ticket Transfer\u003C\u002Fli>\n\u003Cli>Support Tickets Report\u003C\u002Fli>\n\u003Cli>Undo Feature for Agents\u003C\u002Fli>\n\u003Cli>Category Order Management\u003C\u002Fli>\n\u003Cli>Automatic Agent Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Knowledge Base Management (New)\u003C\u002Fli>\n\u003Cli>Knowledge Base Layout & Style Customization (New)\u003C\u002Fli>\n\u003Cli>Full Site Editing (FSE) Support\u003C\u002Fli>\n\u003Cli>BetterDocs Migration Tool\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Team & User Roles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Customers\u003C\u002Fli>\n\u003Cli>Agent Roles & Permissions\u003C\u002Fli>\n\u003Cli>Multiple Role Assignment\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communication & Workflow\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Saved Replies\u003C\u002Fli>\n\u003Cli>Filters & Sorting\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations & Compatibility\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration\u003C\u002Fli>\n\u003Cli>Envato Marketplace Integration\u003C\u002Fli>\n\u003Cli>Fluent Support Migration Tool\u003C\u002Fli>\n\u003Cli>Multisite Support\u003C\u002Fli>\n\u003Cli>WPML Compatibility\u003C\u002Fli>\n\u003Cli>Multilingual Support\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Setup & Design\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Setup Wizard\u003C\u002Fli>\n\u003Cli>Fully Responsive Design\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>🔥 Pro Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ticket Creation via Chatbot (New)\u003C\u002Fli>\n\u003Cli>Smart Documentation Suggestions (New)\u003C\u002Fli>\n\u003Cli>Auto Close Inactive Tickets\u003C\u002Fli>\n\u003Cli>Auto-Trash & Auto-Delete Tickets\u003C\u002Fli>\n\u003Cli>Conditional Logic for Custom Fields (New)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Ticket Management\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Email to Ticket Conversion\u003C\u002Fli>\n\u003Cli>Mailbox Binding & Management (New)\u003C\u002Fli>\n\u003Cli>Ticket Transfer Between Mailboxes\u003C\u002Fli>\n\u003Cli>Ticket Tagging System\u003C\u002Fli>\n\u003Cli>Ticket Hotlink Sharing\u003C\u002Fli>\n\u003Cli>Customizable Text Editor Height\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Integrations\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>WooCommerce Integration (Advanced)\u003C\u002Fli>\n\u003Cli>Easy Digital Downloads (EDD) Integration\u003C\u002Fli>\n\u003Cli>WhatsApp Integration\u003C\u002Fli>\n\u003Cli>Slack Integration\u003C\u002Fli>\n\u003Cli>FluentCRM Integration\u003C\u002Fli>\n\u003Cli>Tutor LMS Integration\u003C\u002Fli>\n\u003Cli>BetterDocs Integration\u003C\u002Fli>\n\u003Cli>Webhook Integration (Incoming & Outgoing)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Analytics & Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance Insights\u003C\u002Fli>\n\u003Cli>Weekend & Holiday Settings\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>User Access & Login\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Login with Google & Envato\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>🤝 Why Businesses Choose Support Genix\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>🚀 Effortless Ticket Management\u003C\u002Fstrong>\u003Cbr \u002F>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛠️ Customizable Support System\u003C\u002Fstrong>\u003Cbr \u002F>\nTailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>👥 Multi-Agent Support\u003C\u002Fstrong>\u003Cbr \u002F>\nCollaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>📱 Email Notifications & Auto-Updates\u003C\u002Fstrong>\u003Cbr \u002F>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.\u003C\u002Fp>\n\u003Ch3>❤️ Support Genix Lite Features\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI-Powered Tools:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Help Me Write (New)\u003C\u002Fstrong> – AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI-Powered Chatbot (New)\u003C\u002Fstrong> – Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\u002F7 automated support.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Chatbot Analytics (New)\u003C\u002Fstrong> – Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ AI Writing Assistant for Knowledge Base (New)\u003C\u002Fstrong> – Use built-in AI from OpenAI & Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Chatbot-Only Documentation Mode (New)\u003C\u002Fstrong> – Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smarter Knowledge Base Analytics (New)\u003C\u002Fstrong> – See which docs perform, what users search, and where they get stuck — all from one smart, centralized dashboard with actionable insights.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Tickets\u003C\u002Fstrong> – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Categories\u003C\u002Fstrong> – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Custom Fields\u003C\u002Fstrong> – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Priority System\u003C\u002Fstrong> – Set and filter tickets by priority levels to ensure critical issues receive immediate attention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Status\u003C\u002Fstrong> – Track ticket progress with customizable status labels like “New”, “In Progress”, “Re-open”, “Active”, “Inactive”, “Closed”, and “Trashed”.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer\u003C\u002Fstrong> – Quickly reassign tickets to the most suitable agent or department for faster issue resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Support Tickets Report\u003C\u002Fstrong> – Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Undo Feature for Agents\u003C\u002Fstrong> – Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Category Order Management\u003C\u002Fstrong> – Easily reorder support ticket categories with drag-and-drop functionality for better organization.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Automatic Agent Assignment\u003C\u002Fstrong> – Automatically assign tickets to agents based on predefined assignment rules. If no agent is initially assigned, the system will automatically assign the ticket to the first replying agent.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Knowledge Base & Documentation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Management (New)\u003C\u002Fstrong> – Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Knowledge Base Layout & Style Customization (New)\u003C\u002Fstrong> – Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Layouts + FSE Support\u003C\u002Fstrong> – Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ BetterDocs Migration Tool\u003C\u002Fstrong> – Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Team & User Roles:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Agents\u003C\u002Fstrong> – Add as many agents as needed to support your team’s growth, with no restrictions on user access.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Unlimited Customers\u003C\u002Fstrong> – Serve an unlimited number of customers, allowing your business to grow without support system limitations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Agent Roles & Permissions\u003C\u002Fstrong> – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multiple Role Assignment\u003C\u002Fstrong> – Assign multiple roles to users simultaneously for flexible permission management across teams.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Communication & Workflow:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email Notifications\u003C\u002Fstrong> – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Saved Replies\u003C\u002Fstrong> – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Filters & Sorting\u003C\u002Fstrong> – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations & Compatibility:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration\u003C\u002Fstrong> – View customer order history directly within support tickets for instant purchase context and faster resolution.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fluent Support Migration Tool\u003C\u002Fstrong> – Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multisite Support\u003C\u002Fstrong> – Full compatibility with WordPress Multisite networks for managing support across multiple sites.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WPML Compatibility\u003C\u002Fstrong> – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Multilingual Support\u003C\u002Fstrong> – Easily translate the plugin into any language using your preferred translation tool or system. It’s fully compatible with popular translation plugins, ensuring seamless localization for global users.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Setup & Design:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Setup Wizard\u003C\u002Fstrong> – Quick and easy setup process with guided wizard for faster onboarding and configuration.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Fully Responsive Design\u003C\u002Fstrong> – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.\u003C\u002Fp>\n\u003Ch3>🔥 Premium Features (Support Genix Pro)\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>AI & Automation:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Creation via Chatbot (New)\u003C\u002Fstrong> – Allow customers to create support tickets directly from the chatbot interface when their questions require human assistance, ensuring seamless escalation with full conversation context.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Smart Documentation Suggestions (New)\u003C\u002Fstrong> – Display relevant help articles from your knowledge base automatically while customers create tickets, empowering self-service and reducing incoming support volume by up to 40%.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto Close Inactive Ticket\u003C\u002Fstrong> – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized without manual intervention.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Auto-Trash & Auto-Delete Tickets\u003C\u002Fstrong> – Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized for better performance.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Conditional Logic for Custom Fields (New)\u003C\u002Fstrong> – Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need without overwhelming customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Ticket Management:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Email to Ticket Conversion\u003C\u002Fstrong> – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input for faster response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Mailbox Binding & Management (New)\u003C\u002Fstrong> – Associate specific email addresses directly with support tickets, enabling organized multi-mailbox management, automatic routing, and department-based email handling.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Transfer Between Mailboxes\u003C\u002Fstrong> – Move tickets across different mailbox categories for better organization, departmental routing, and workload distribution across your support team.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Tags\u003C\u002Fstrong> – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries and issue types.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Ticket Hotlink\u003C\u002Fstrong> – Provide customers with secure, one-click access to their tickets directly. Each hotlink automatically logs the customer into the support portal, allowing them to view and manage their tickets without manually signing in.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Customizable Text Editor Height\u003C\u002Fstrong> – Adjust the initial height of the text editor to match your team’s preferences for more comfortable ticket creation and reply workflows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Integrations:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ WooCommerce Integration (Advanced)\u003C\u002Fstrong> – Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Webhook Integration\u003C\u002Fstrong> – Integrate with external services like Zapier, HubSpot, and more, improving communication and automating ticket updates across your entire tech stack.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Analytics & Performance:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Performance Insights\u003C\u002Fstrong> – Schedule automated performance reports at your preferred frequency—hourly, daily, weekly, monthly, or custom intervals. Track key support metrics delivered directly to your inbox to drive data-informed decisions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Weekend & Holiday Settings\u003C\u002Fstrong> – Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>User Access & Login:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Login with Google & Envato\u003C\u002Fstrong> – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>More:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>✅ Priority Support\u003C\u002Fstrong> – Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.\u003C\u002Fp>\n\u003Cp>More features and enhancements are coming on regular updates! 🚀 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!\u003C\u002Fp>\n\u003Cp>👉 \u003Cstrong>Explore the full power!\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fsupportgenix.com\u002Fpricing\u002F?utm_source=wprepo&utm_medium=freeplugin&utm_campaign=purchasepro\" rel=\"nofollow ugc\">Upgrade to Support Genix Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>⚡ Powerful Integrations Available in Support Genix\u003C\u002Fh3>\n\u003Cp>Connect with the tools you already use! Verify purchase codes, communicate with customers, and manage queries faster with powerful integrations. 🚀\u003C\u002Fp>\n\u003Cp>\u003Cstrong>🛒 Connect Your Digital Marketplace\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Envato Marketplace Integration\u003C\u002Fstrong> – Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💬 Reach Customers Wherever They Are\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WhatsApp Integration (Pro)\u003C\u002Fstrong> – Support customers on WhatsApp with automatic ticket creation.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Slack Integration (Pro)\u003C\u002Fstrong> – Get real-time ticket updates via Slack for better team collaboration.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>💡 Seamless eCommerce Support\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WooCommerce Integration\u003C\u002Fstrong> – Manage WooCommerce customer queries and orders directly in Support Genix.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>EDD Integration (Pro)\u003C\u002Fstrong> – Simplified support for Easy Digital Downloads with seamless ticket management.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>🎯 Amplify Your Marketing & Learning Tools\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>FluentCRM Integration (Pro)\u003C\u002Fstrong> – Efficient CRM management of customer relations and communications.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tutor LMS Integration (Pro)\u003C\u002Fstrong> – Manage support tickets for students, courses, and instructors.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>📉 Reduce Ticket Volume Automatically\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>BetterDocs Integration (Pro)\u003C\u002Fstrong> – Auto-suggest relevant articles before tickets are created to reduce  …\u003C\u002Fli>\n\u003C\u002Ful>\n","Manage customer support with a powerful helpdesk & support ticket system — track customer tickets, resolve, and streamline your support workflow.",1000,45156,88,9,"2026-03-15T10:43:00.000Z","6.9.4","5.0","7.2",[100,101,23,24,102],"ai-chatbot","customer-support","support-ticket","http:\u002F\u002Fsupportgenix.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupport-genix-lite.1.4.43.zip",97,"2025-09-03 00:00:00",{"slug":108,"name":109,"version":110,"author":111,"author_profile":112,"description":113,"short_description":114,"active_installs":115,"downloaded":116,"rating":117,"num_ratings":118,"last_updated":119,"tested_up_to":96,"requires_at_least":120,"requires_php":18,"tags":121,"homepage":125,"download_link":126,"security_score":127,"vuln_count":78,"unpatched_count":28,"last_vuln_date":128,"fetched_at":30},"help-scout","Help Scout","6.5.7","BoldGrid","https:\u002F\u002Fprofiles.wordpress.org\u002Fboldgrid\u002F","\u003Ch4>Help Scout for WordPress\u003C\u002Fh4>\n\u003Cp>Thousands of businesses in more than 140 countries use Help Scout to make every customer support interaction more human & more helpful.\u003C\u002Fp>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cp>This simple plugin takes only a few minutes to setup. It enables you to do a couple important things:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Add a contact form to your site, which submits inquiriest to Help Scout\u003C\u002Fli>\n\u003Cli>Add a \u003Ca href=\"https:\u002F\u002Fwww.helpscout.net\u002Fembed-tools\u002F\" rel=\"nofollow ugc\">Help Scout Beacon\u003C\u002Fa> to your site. Just paste your embed code and save.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cblockquote>\n\u003Cp>\u003Cstrong>Looking for more horsepower? Try Help Scout Desk.\u003C\u002Fstrong>\u003Cbr \u002F>\n  \u003Ca href=\"https:\u002F\u002Fwphelpscout.com\u002F?utm_medium=link&utm_campaign=hsfree&utm_source=wordpress.org\" rel=\"nofollow ugc\">Help Scout Desk\u003C\u002Fa> is a premium plugin that adds a full-featured customer portal to your WordPress site. Customers can submit inquiries, see their complete history and more.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Release 6.5.7 License: GPLv2 or later License URI: http:\u002F\u002Fwww.gnu.org\u002Flicenses\u002Fgpl-2.0.html Add a contact form to your website, or embed Help Scout Be …",400,22995,86,6,"2025-12-01T21:12:00.000Z","4.5",[122,123,23,124],"contact-form-help-desk","documentation","support","https:\u002F\u002Fwphelpscout.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhelp-scout.6.5.7.zip",99,"2025-01-07 00:00:00",{"slug":130,"name":131,"version":132,"author":133,"author_profile":134,"description":135,"short_description":136,"active_installs":137,"downloaded":138,"rating":139,"num_ratings":140,"last_updated":141,"tested_up_to":142,"requires_at_least":143,"requires_php":18,"tags":144,"homepage":18,"download_link":148,"security_score":149,"vuln_count":28,"unpatched_count":28,"last_vuln_date":37,"fetched_at":30},"helppress","HelpPress Knowledge Base","3.1.4","Galen Gidman","https:\u002F\u002Fprofiles.wordpress.org\u002Fgalengidman\u002F","\u003Cp>HelpPress is a powerful and easy-to-use WordPress knowledge base plugin. No complicated configuration, templating, or code updates. Just install and you immediately have a fully-functional self-help system for your customers.\u003C\u002Fp>\n\u003Ch4>Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Theme Compatible\u003C\u002Fstrong>: Compatible with almost any theme right out of the box. No templating required.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Responsive Design\u003C\u002Fstrong>: Works on almost any device or screen size your customers may be using.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Live Search Results\u003C\u002Fstrong>: Suggests relevant articles to your users live as they enter search terms.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Customizable URLs\u003C\u002Fstrong>: Customize the URL slugs for all the major sections of your knowledge base.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Easy Content Organization\u003C\u002Fstrong>: Organize knowledge base articles by category, tag, and post format.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Breadcrumb\u003C\u002Fstrong>: Includes a built-in breadcrumb to help your users keep track of where they are.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Templates\u003C\u002Fstrong>: Override default templates with your own to better match your site.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Extendable\u003C\u002Fstrong>: Includes dozens of actions and filters to allow for ultimate customization.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Lightweight\u003C\u002Fstrong>: Coded with performance as a priority so it won’t slow down your site.\u003C\u002Fli>\n\u003C\u002Ful>\n","A WordPress knowledge base plugin compatible with almost any theme.",60,6201,100,4,"2020-11-24T21:42:00.000Z","5.6.17","4.4",[145,23,24,146,147],"help-desk","knowledgebase","wiki","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhelppress.zip",85,{"slug":151,"name":152,"version":153,"author":154,"author_profile":155,"description":156,"short_description":157,"active_installs":13,"downloaded":158,"rating":139,"num_ratings":159,"last_updated":160,"tested_up_to":161,"requires_at_least":162,"requires_php":18,"tags":163,"homepage":18,"download_link":165,"security_score":149,"vuln_count":28,"unpatched_count":28,"last_vuln_date":37,"fetched_at":30},"minerva-knowledge-base-lite","MinervaKB Lite","1.0","KonstruktStudio","https:\u002F\u002Fprofiles.wordpress.org\u002Falexme\u002F","\u003Ch3>WordPress Knowledge Base plugin\u003C\u002Fh3>\n\u003Cp>MinervaKB is flexible and powerful WordPress knowledge base plugin. It helps you to create a simple, yet powerful helpdesk or FAQ solution. You can add articles, organise them into topics and build a home page with AJAX live search for your customers to find their answers quickly. Use box or list layout with predefined design and styles. Dedicated search results page is also present. Using plugin as opposed to dedicated knowledge base theme also helps SEO of your main site greatly, as you don’t need to move your help content to subdomain.\u003C\u002Fp>\n\u003Cp>You can check the demo here: \u003Ca href=\"http:\u002F\u002Fdemo-lite.minerva-kb.com\u002F\" title=\"Knowledge base for WordPress\" rel=\"nofollow ugc\">Minerva Knowledge Base Lite demo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>MinervaKB Lite key features:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Powerful, yet easy to use\u003C\u002Fli>\n\u003Cli>Fast live AJAX search\u003C\u002Fli>\n\u003Cli>Beautiful design\u003C\u002Fli>\n\u003Cli>Unlimited articles and topics\u003C\u002Fli>\n\u003Cli>Drag n drop topic selection on home page\u003C\u002Fli>\n\u003Cli>List and box view\u003C\u002Fli>\n\u003Cli>Font Awesome icons selector for articles and topics\u003C\u002Fli>\n\u003Cli>Fully responsive\u003C\u002Fli>\n\u003Cli>Intuitive options panel\u003C\u002Fli>\n\u003Cli>Estimated reading time in articles\u003C\u002Fli>\n\u003Cli>Views count in articles\u003C\u002Fli>\n\u003Cli>Dynamic breadcrumbs\u003C\u002Fli>\n\u003Cli>Customizeable URL slugs (via post type setting)\u003C\u002Fli>\n\u003Cli>Recent topics and articles widgets\u003C\u002Fli>\n\u003Cli>Nested topics support\u003C\u002Fli>\n\u003Cli>Dedicated sidebars for home, topics, tags, search results page and articles pages\u003C\u002Fli>\n\u003Cli>Easy localisation from options panel\u003C\u002Fli>\n\u003Cli>Uses custom post types, so your content is not locked to plugin\u003C\u002Fli>\n\u003Cli>Developer friendly – lots of actions in templates\u003C\u002Fli>\n\u003Cli>Styles options\u003C\u002Fli>\n\u003Cli>Quick, tested on many commercial sites and with many different themes\u003C\u002Fli>\n\u003Cli>Clean code \u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Plugin is developer-friendly. We use many actions in templates and you can even copy template files to your theme and override plugin templates! To do so, create minerva-kb folder in the root of your theme and copy files from plugins\u002Fminervakb\u002Flib\u002Ftemplates there. But this is optional, as you can modify templates via actions.\u003C\u002Fp>\n\u003Cp>In case you need to use this plugin in language other than English, no localisation plugin or additional effort is required, as all the strings used on client-side are available to edit in options panel.\u003C\u002Fp>\n\u003Cp>We tested MinervaKB Lite on many free and premium themes and it works surprisingly well with most of them. So it should work with any theme coded according to WordPress standards and respecting WordPress template hierarchy.\u003C\u002Fp>\n\u003Cp>If you like this plugin and find it useful, you really should check the PRO version at \u003Ca href=\"https:\u002F\u002Fwww.minerva-kb.com\u002F\" title=\"Knowledge base for WordPress with Analytics\" rel=\"nofollow ugc\">MinervaKB – Knowledge base for WordPress with Analytics\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>It has all the features of Lite plus:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Built-in Analytics dashboard\u003C\u002Fli>\n\u003Cli>7 beautiful search themes\u003C\u002Fli>\n\u003Cli>Articles ratings and feedback\u003C\u002Fli>\n\u003Cli>KB home page builder\u003C\u002Fli>\n\u003Cli>Dynamic table of contents in articles with ScrollSpy\u003C\u002Fli>\n\u003Cli>Content restriction by user role\u003C\u002Fli>\n\u003Cli>Related articles\u003C\u002Fli>\n\u003Cli>Articles drag-n-drop reorder\u003C\u002Fli>\n\u003Cli>Extended styles and typography options\u003C\u002Fli>\n\u003Cli>Dynamic topics (most liked, most viewed, recent)\u003C\u002Fli>\n\u003Cli>Custom settings for each topic, such as images, colors and icons\u003C\u002Fli>\n\u003Cli>Content shortcodes, like tip, related links, warning and others\u003C\u002Fli>\n\u003Cli>Search on article and topic pages\u003C\u002Fli>\n\u003Cli>Options, options and more options. You can configure almost everything from options panel\u003C\u002Fli>\n\u003Cli>Google Analytics integration\u003C\u002Fli>\n\u003Cli>Professional quick support\u003C\u002Fli>\n\u003Cli>Regular updates and bugfixes\u003C\u002Fli>\n\u003Cli>…many more\u003C\u002Fli>\n\u003C\u002Ful>\n","MinervaKB Lite is a fully responsive knowledge base plugin for WordPress with live search.",3007,2,"2017-03-17T06:08:00.000Z","4.7.32","3.5",[164,23,24,146,147],"faq","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fminerva-knowledge-base-lite.zip",{"slug":167,"name":168,"version":169,"author":170,"author_profile":171,"description":172,"short_description":173,"active_installs":174,"downloaded":175,"rating":93,"num_ratings":176,"last_updated":177,"tested_up_to":96,"requires_at_least":178,"requires_php":179,"tags":180,"homepage":183,"download_link":184,"security_score":105,"vuln_count":27,"unpatched_count":28,"last_vuln_date":185,"fetched_at":30},"support-x","CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout","1.1.8","CRM Perks","https:\u002F\u002Fprofiles.wordpress.org\u002Fcrmperks\u002F","\u003Cp>Show user tickets from \u003Ca href=\"https:\u002F\u002Fwww.helpscout.net\u002F\" rel=\"nofollow ugc\">HelpScout\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002F\" rel=\"nofollow ugc\">ZenDesk\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Ffreshdesk.com\u002F\" rel=\"nofollow ugc\">FreshDesk\u003C\u002Fa> and \u003Ca href=\"https:\u002F\u002Fwww.teamworkdesk.com\u002F\" rel=\"nofollow ugc\">Teamwork Desk\u003C\u002Fa> in wordpress. Users can create new support tickets and reply to old tickets from wordpress. Learn more at \u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fsupport-plugins\u002Fsupport-x\u002F?utm_source=wordpress&utm_medium=directory&utm_campaign=supportx+readme\" rel=\"nofollow ugc\">crmperks.com\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Supported Ticket Systems\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.helpscout.net\u002F\" rel=\"nofollow ugc\">HelpScout\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.zendesk.com\u002F\" rel=\"nofollow ugc\">ZenDesk\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Ffreshdesk.com\u002F\" rel=\"nofollow ugc\">FreshDesk\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.teamworkdesk.com\u002F\" rel=\"nofollow ugc\">Teamwork Desk\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Key Features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Display all tickets related to a user in table form.\u003C\u002Fli>\n\u003Cli>You can use shortcode to display a ‘Create a Ticket’ form and all tickets related to a user.\u003C\u002Fli>\n\u003Cli>You can prevent spams by enabling Google reCaptcha before submitting a ticket.\u003C\u002Fli>\n\u003Cli>Displays user tickets and ‘Create a Ticket’ form in “my-account” section of WooCommerce.\u003C\u002Fli>\n\u003Cli>Plugin works with WooCommerce and HelpScout. When viewing a ticket in helpScout, It displays all WooCommerce orders of that user in Help Scout.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fk2QEsmGSYU8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cblockquote>\n\u003Cp>\u003Cstrong>Premium Version.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Following features are available in Premium version only.\u003Ca href=\"https:\u002F\u002Fwww.crmperks.com\u002Fplugins\u002Fsupport-plugins\u002Fsupport-x\u002F?utm_source=wordpress&utm_medium=directory&utm_campaign=supportx+readme\" rel=\"nofollow ugc\">WordPress HelpDesk Integration Pro\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Phone Number field\u003C\u002Fli>\n\u003Cli>File Attachments\u003C\u002Fli>\n\u003Cli>Custom Fields\u003C\u002Fli>\n\u003Cli>Ticket Tags\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fblockquote>\n","Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork in wordpress. 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\"freshdesk-support\" plugin v2.4.1 exhibits a mixed security posture. On the positive side, it demonstrates good practices with a high percentage of SQL queries using prepared statements and a significant portion of outputs being properly escaped. The presence of nonce and capability checks also indicates an awareness of security principles. However, critical concerns arise from the static analysis, particularly the presence of one AJAX handler without authentication checks, which represents a direct attack vector. Furthermore, the taint analysis reveals three flows with unsanitized paths, suggesting potential vulnerabilities for data manipulation or injection, although these are not categorized as critical or high in severity.\n\nThe plugin's vulnerability history, with three known CVEs including one high and two medium severity, is a significant red flag. The common vulnerability types, Open Redirect and CSRF, are often associated with insecure handling of user input and lack of proper authentication\u002Fauthorization. The fact that the last vulnerability was as recent as April 2024 suggests ongoing security challenges or a pattern of introducing vulnerabilities. While there are currently no unpatched CVEs, the historical pattern raises concerns about the long-term security maintenance of the plugin. Overall, the plugin has strengths in its implementation of secure coding practices like prepared statements, but the identified unauthenticated entry points and historical vulnerability trends necessitate careful consideration and prompt patching when new issues are discovered.",[534,536,538,541,543],{"reason":535,"points":203},"Unprotected AJAX handler found",{"reason":537,"points":94},"Taint flows with unsanitized paths",{"reason":539,"points":540},"History of 3 known CVEs (1 High, 2 Medium)",18,{"reason":542,"points":14},"High percentage of SQL queries without prepared statements (13%)",{"reason":544,"points":176},"Significant percentage of outputs not properly escaped (24%)","2026-03-16T19:11:38.561Z",{"wat":547,"direct":552},{"assetPaths":548,"generatorPatterns":549,"scriptPaths":550,"versionParams":551},[],[],[],[],{"cssClasses":553,"htmlComments":554,"htmlAttributes":555,"restEndpoints":556,"jsGlobals":557,"shortcodeOutput":558},[],[],[],[],[],[]]