Facebook Chat Plugin – Live Chat Plugin for WordPress Security & Risk Analysis

wordpress.org/plugins/facebook-messenger-customer-chat

The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, even if they don't have Messenger.

90K active installs v2.5 PHP 5.2.4+ WP 3.9+ Updated Jul 5, 2022
chatcustomer-carefacebookmessagingmessenger
84
B · Generally Safe
CVEs total2
Unpatched0
Last CVEAug 4, 2020
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Safety Verdict

Is Facebook Chat Plugin – Live Chat Plugin for WordPress Safe to Use in 2026?

Mostly Safe

Score 84/100

Facebook Chat Plugin – Live Chat Plugin for WordPress is generally safe to use though it hasn't been updated recently. 2 past CVEs were resolved. Keep it updated.

2 known CVEsLast CVE: Aug 4, 2020Updated 3yr ago
Risk Assessment

The facebook-messenger-customer-chat plugin, version 2.5, exhibits a generally strong security posture based on the static analysis. The plugin demonstrates good development practices with a small attack surface and all identified entry points appear to have authentication checks. The code shows no critical or high severity taint flows, indicating that unsanitized user input is not being processed in a way that would lead to immediate exploitation. Furthermore, the plugin utilizes prepared statements for all SQL queries and has a high percentage of properly escaped output, minimizing risks associated with SQL injection and cross-site scripting.

However, the plugin's vulnerability history raises some concerns. With two known CVEs, including one high and one medium severity vulnerability, it suggests a past susceptibility to specific attack types like improper access control and CSRF. While there are currently no unpatched CVEs, the historical pattern indicates that the plugin has been a target. The last vulnerability was in 2020, which might suggest a lack of recent security audits or active maintenance in that regard. The plugin's reliance on external HTTP requests, while not inherently insecure, warrants careful monitoring for any potential vulnerabilities that could arise from these integrations.

Key Concerns

  • High/Medium severity CVEs in history
  • Past CSRF and Improper Access Control vulnerabilities
  • External HTTP requests
Vulnerabilities
2

Facebook Chat Plugin – Live Chat Plugin for WordPress Security Vulnerabilities

CVEs by Year

1 CVE in 2019
2019
1 CVE in 2020
2020
Patched Has unpatched

Severity Breakdown

High
1
Medium
1

2 total CVEs

CVE-2020-36838high · 7.4Improper Access Control

Facebook Chat Plugin <= 1.5 - Missing Capabilities Check

Aug 4, 2020 Patched in 1.6 (1534d)

Facebook Chat Plugin <= 1.2 - Cross-Site Request Forgery to Site Settings Changes

Jun 17, 2019 Patched in 1.3 (1681d)
Code Analysis
Analyzed Mar 16, 2026

Facebook Chat Plugin – Live Chat Plugin for WordPress Code Analysis

Dangerous Functions
0
Raw SQL Queries
0
0 prepared
Unescaped Output
1
27 escaped
Nonce Checks
1
Capability Checks
6
File Operations
0
External Requests
2
Bundled Libraries
0

Output Escaping

96% escaped28 total outputs
Data Flows
All sanitized

Data Flow Analysis

2 flows
fbmcc_update_options (options.php:106)
Source (user input) Sink (dangerous op) Sanitizer Transform Unsanitized Sanitized
Attack Surface

Facebook Chat Plugin – Live Chat Plugin for WordPress Attack Surface

Entry Points1
Unprotected0

AJAX Handlers 1

authwp_ajax_fbmcc_update_optionsoptions.php:22
WordPress Hooks 16
actionadmin_initfacebook-messenger-customer-chat.php:47
actioncurrent_screenfacebook-messenger-customer-chat.php:48
actionwp_footerfacebook-messenger-customer-chat.php:49
filterplugin_action_linksfacebook-messenger-customer-chat.php:50
filterplugin_row_metafacebook-messenger-customer-chat.php:51
actionplugins_loadedfacebook-messenger-customer-chat.php:52
actionadmin_menufacebook-messenger-customer-chat.php:53
actionadmin_noticesfacebook-messenger-customer-chat.php:54
actionadmin_noticesfacebook-messenger-customer-chat.php:55
actionadmin_noticesfacebook-messenger-customer-chat.php:56
filterpand_dismiss_notice_js_urlfacebook-messenger-customer-chat.php:57
actionshutdownfacebook-messenger-customer-chat.php:58
actionin_admin_headerfacebook-messenger-customer-chat.php:84
actionadmin_enqueue_scriptsoptions.php:19
actionadmin_enqueue_scriptsoptions.php:20
actionadmin_menuoptions.php:21
Maintenance & Trust

Facebook Chat Plugin – Live Chat Plugin for WordPress Maintenance & Trust

Maintenance Signals

WordPress version tested5.9.13
Last updatedJul 5, 2022
PHP min version5.2.4
Downloads1.8M

Community Trust

Rating70/100
Number of ratings303
Active installs90K
Developer Profile

Facebook Chat Plugin – Live Chat Plugin for WordPress Developer Profile

Facebook

3 plugins · 990K total installs

73
trust score
Avg Security Score
92/100
Avg Patch Time
1236 days
View full developer profile
Detection Fingerprints

How We Detect Facebook Chat Plugin – Live Chat Plugin for WordPress

Patterns used to identify this plugin on WordPress sites during automated security audits and web crawling.

Asset Fingerprints

Script Paths
/wp-content/plugins/facebook-messenger-customer-chat/js/src/common.js/wp-content/plugins/facebook-messenger-customer-chat/js/build/index.js
Version Parameters
facebook-messenger-customer-chat/css/styles.css?ver=facebook-messenger-customer-chat/js/build/index.js?ver=

HTML / DOM Fingerprints

CSS Classes
fb-customerchat
HTML Comments
fbmcc-config-disabled
Data Attributes
attribution="wordpress"attribution_version="2.3"page_id
JS Globals
FB
FAQ

Frequently Asked Questions about Facebook Chat Plugin – Live Chat Plugin for WordPress