[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fqmorBdGT3NAF5K5aG4bdCsGq0z2Re2pNCM8sFsfXYps":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":27,"vuln_count":28,"unpatched_count":28,"last_vuln_date":29,"fetched_at":30,"vulnerabilities":31,"developer":32,"crawl_stats":29,"alternatives":39,"analysis":141,"fingerprints":258},"diagnostic-glance","Diagnostic Glance","2.0.0","LaughterOnWater","https:\u002F\u002Fprofiles.wordpress.org\u002Flaughteronwater\u002F","\u003Cp>\u003Cstrong>Diagnostic Glance\u003C\u002Fstrong> provides a comprehensive overview of your WordPress installation’s key technical details in an easy-to-copy format, perfect for sharing when seeking help on WordPress support forums.\u003C\u002Fp>\n\u003Cp>When WordPress challenges arise that are beyond your current expertise, getting help from the community becomes essential. Support volunteers can better diagnose your issues when they can quickly review your site’s configuration, hosting environment, and basic statistics.\u003C\u002Fp>\n\u003Cp>This plugin creates a dashboard widget that consolidates all essential diagnostic information in one convenient location, with a simple one-click copy feature to share the details wherever you need help.\u003C\u002Fp>\n\u003Ch3>Key Features\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>One-Click Copy\u003C\u002Fstrong> – Modern clipboard functionality with fallback support for all browsers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Comprehensive Information\u003C\u002Fstrong> – WordPress version, themes, plugins, server config, and more\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Configurable Sections\u003C\u002Fstrong> – Show or hide specific diagnostic sections as needed\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Shortcode Support\u003C\u002Fstrong> – Create a dedicated diagnostic page with \u003Ccode>[diagnostic_glance]\u003C\u002Fcode>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Mobile Responsive\u003C\u002Fstrong> – Works perfectly on all device sizes\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Accessibility Ready\u003C\u002Fstrong> – Full keyboard navigation and screen reader support\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Translation Ready\u003C\u002Fstrong> – Complete internationalization support\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Privacy Focused\u003C\u002Fstrong> – No external connections, all data stays on your server\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Information Collected\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Cstrong>WordPress Version\u003C\u002Fstrong> and configuration settings\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Themes\u003C\u002Fstrong> – All installed themes with version numbers and active theme indicator\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Plugins\u003C\u002Fstrong> – All installed plugins with version numbers and activation status\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WordPress Configuration\u003C\u002Fstrong> – Memory limits, debug settings, permalink structure\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Server Information\u003C\u002Fstrong> – Web server type, PHP version, MySQL version, memory settings\u003C\u002Fli>\n\u003Cli>\u003Cstrong>PHP Extensions\u003C\u002Fstrong> – All loaded PHP modules and extensions\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Apache\u002FNginx Modules\u003C\u002Fstrong> – Web server modules (when available)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Site Statistics\u003C\u002Fstrong> – User counts, posts, pages, comments, and media library totals\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Why Use Diagnostic Glance?\u003C\u002Fh3>\n\u003Cp>When seeking help on WordPress forums, support volunteers often need to know:\u003Cbr \u002F>\n– What version of WordPress you’re running\u003Cbr \u002F>\n– Which plugins and themes are active\u003Cbr \u002F>\n– Your server configuration\u003Cbr \u002F>\n– Any debug settings or memory limits\u003C\u002Fp>\n\u003Cp>Instead of manually gathering this information, Diagnostic Glance compiles everything automatically in a format that’s easy to read and share.\u003C\u002Fp>\n\u003Ch3>Shortcode Usage\u003C\u002Fh3>\n\u003Cp>Create a dedicated diagnostic page using the shortcode:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ccode>[diagnostic_glance]\u003C\u002Fcode> – Display using current widget settings\u003C\u002Fli>\n\u003Cli>\u003Ccode>[diagnostic_glance sections=\"themes,plugins\"]\u003C\u002Fcode> – Show specific sections only\u003C\u002Fli>\n\u003Cli>\u003Ccode>[diagnostic_glance cache=\"false\"]\u003C\u002Fcode> – Disable caching for real-time data\u003C\u002Fli>\n\u003Cli>\u003Ccode>[diagnostic_glance show_footer=\"false\"]\u003C\u002Fcode> – Hide plugin attribution\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Available sections: \u003Ccode>themes\u003C\u002Fcode>, \u003Ccode>plugins\u003C\u002Fcode>, \u003Ccode>wordpress\u003C\u002Fcode>, \u003Ccode>server\u003C\u002Fcode>, \u003Ccode>php\u003C\u002Fcode>, \u003Ccode>apache\u003C\u002Fcode>, \u003Ccode>stats\u003C\u002Fcode>\u003C\u002Fp>\n\u003Ch3>Privacy Policy\u003C\u002Fh3>\n\u003Cp>Diagnostic Glance is designed with privacy in mind:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Collection:\u003C\u002Fstrong> This plugin does not collect, store, or transmit any personal data or site information to external servers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Local Operation:\u003C\u002Fstrong> All diagnostic information is generated and displayed locally on your WordPress installation.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>No Tracking:\u003C\u002Fstrong> The plugin does not use cookies, analytics, or any tracking mechanisms.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Shared Information:\u003C\u002Fstrong> The diagnostic information you choose to copy and share is entirely under your control.\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>For support, feature requests, or bug reports:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>WordPress.org Forums:\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fsupport\u002Fplugin\u002Fdiagnostic-glance\u002F\" rel=\"ugc\">Plugin Support Forum\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Plugin Homepage:\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Flow.li\u002Fwordpress-plugins\u002F\" rel=\"nofollow ugc\">https:\u002F\u002Flow.li\u002Fwordpress-plugins\u002F\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Rate & Review:\u003C\u002Fstrong> \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdiagnostic-glance\u002F#reviews\" rel=\"ugc\">Leave a review\u003C\u002Fa> if you find this plugin helpful\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Developer Information\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>GitHub Repository:\u003C\u002Fstrong> Available for developers who want to contribute or review the code\u003Cbr \u002F>\n\u003Cstrong>Hooks & Filters:\u003C\u002Fstrong> The plugin provides action hooks for developers to extend functionality\u003Cbr \u002F>\n\u003Cstrong>Translation:\u003C\u002Fstrong> Help translate this plugin at \u003Ca href=\"https:\u002F\u002Ftranslate.wordpress.org\u002Fprojects\u002Fwp-plugins\u002Fdiagnostic-glance\" rel=\"nofollow ugc\">WordPress.org Translate\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Action Hooks:\u003C\u002Fstrong>\u003Cbr \u002F>\n* \u003Ccode>diagnostic_glance_loaded\u003C\u002Fcode> – Fired when the plugin is fully loaded\u003Cbr \u002F>\n* \u003Ccode>diagnostic_glance_before_output\u003C\u002Fcode> – Before diagnostic information is generated\u003Cbr \u002F>\n* \u003Ccode>diagnostic_glance_after_output\u003C\u002Fcode> – After diagnostic information is generated\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Filters:\u003C\u002Fstrong>\u003Cbr \u002F>\n* \u003Ccode>diagnostic_glance_sections\u003C\u002Fcode> – Modify available diagnostic sections\u003Cbr \u002F>\n* \u003Ccode>diagnostic_glance_output\u003C\u002Fcode> – Modify the diagnostic output before display\u003C\u002Fp>\n","Diagnostic summary of WordPress setup including themes, plugins, system config, and site stats -- formatted for support forum posting.",40,3547,60,2,"2026-01-01T06:35:00.000Z","6.9.4","5.0","7.4",[20,21,22,23,24],"dashboard","diagnostic","support","system","troubleshooting","https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fdiagnostic-glance\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fdiagnostic-glance.2.0.0.zip",100,0,null,"2026-03-15T15:16:48.613Z",[],{"slug":33,"display_name":7,"profile_url":8,"plugin_count":34,"total_installs":35,"avg_security_score":27,"avg_patch_time_days":36,"trust_score":37,"computed_at":38},"laughteronwater",7,70,30,94,"2026-04-04T02:51:16.955Z",[40,59,75,96,119],{"slug":41,"name":42,"version":43,"author":44,"author_profile":45,"description":46,"short_description":47,"active_installs":28,"downloaded":48,"rating":28,"num_ratings":28,"last_updated":49,"tested_up_to":50,"requires_at_least":51,"requires_php":18,"tags":52,"homepage":56,"download_link":57,"security_score":27,"vuln_count":28,"unpatched_count":28,"last_vuln_date":29,"fetched_at":58},"fullworks-support-diagnostics","Fullworks Support Diagnostics","1.0.0","fullworks","https:\u002F\u002Fprofiles.wordpress.org\u002Ffullworks\u002F","\u003Cp>Fullworks Support Diagnostics makes it easier for plugin developers to troubleshoot issues by automatically collecting diagnostic information and providing powerful debugging tools. It discovers installed plugins and provides a framework for plugin-specific diagnostic data collection.\u003C\u002Fp>\n\u003Cp>This plugin should only be activated when instructed by plugin support personnel for diagnostic purposes.\u003C\u002Fp>\n\u003Ch4>Key Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>Automatic plugin discovery\u003C\u002Fstrong> – Detects compatible plugins with support-config.json files\u003C\u002Fli>\n\u003Cli>\u003Cstrong>System information collection\u003C\u002Fstrong> – Gathers essential WordPress environment data\u003C\u002Fli>\n\u003Cli>\u003Cstrong>wp-config.php debug management\u003C\u002Fstrong> – Safely modify debug constants with automatic backups\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Shortcode scanning\u003C\u002Fstrong> – Identifies shortcodes used across your site\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Freemius integration\u003C\u002Fstrong> – Collects license status and Freemius state for premium plugins\u003C\u002Fli>\n\u003Cli>\u003Cstrong>REST API endpoints\u003C\u002Fstrong> – Allows secure remote diagnostics with temporary access links\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sensitive data protection\u003C\u002Fstrong> – Masks API keys and other confidential information\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Debug log monitoring\u003C\u002Fstrong> – Checks and displays the most recent log entries\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Debug Management\u003C\u002Fh4>\n\u003Cp>The plugin can safely manage debug constants in wp-config.php:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Enable\u002Fdisable WordPress debugging with a single click\u003C\u002Fli>\n\u003Cli>Automatically creates backups of wp-config.php before any modifications\u003C\u002Fli>\n\u003Cli>Clearly marks all changes with comment blocks for easy identification\u003C\u002Fli>\n\u003Cli>Safely removes all modifications when the feature is disabled\u003C\u002Fli>\n\u003Cli>Monitors debug log files for recent entries\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Security Considerations\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>All wp-config.php modifications require explicit admin confirmation\u003C\u002Fli>\n\u003Cli>Access keys can be regenerated at any time\u003C\u002Fli>\n\u003Cli>Temporary access links expire after 24 hours\u003C\u002Fli>\n\u003Cli>API keys and sensitive data are masked in diagnostic reports\u003C\u002Fli>\n\u003Cli>REST API endpoint can be disabled if not needed\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Usage Instructions\u003C\u002Fh3>\n\u003Ch4>For Site Owners\u003C\u002Fh4>\n\u003Col>\n\u003Cli>\u003Cstrong>Only install when directed by support personnel\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>Go to Tools \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> Plugin Support Diagnostics in your WordPress admin\u003C\u002Fli>\n\u003Cli>If instructed, enable debug management and select appropriate debug constants\u003C\u002Fli>\n\u003Cli>Click “Generate Diagnostic Data”\u003C\u002Fli>\n\u003Cli>Share the diagnostic information with support using one of these methods:\n\u003Cul>\n\u003Cli>Copy to clipboard\u003C\u002Fli>\n\u003Cli>Download as JSON\u003C\u002Fli>\n\u003Cli>Use the temporary direct access link (valid for 24 hours)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003Cli>When troubleshooting is complete, disable any debug options and consider deactivating the plugin\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch4>For Plugin Developers\u003C\u002Fh4>\n\u003Cp>To make your plugin compatible with Support Diagnostics, create a \u003Ccode>support-config.json\u003C\u002Fcode> file in your plugin’s root directory. See the example-support-config.json file included in the plugin for reference.\u003C\u002Fp>\n","A diagnostic tool that helps plugin developers provide better support by collecting relevant system information and managing debug constants.",345,"","6.8.5","5.8",[53,54,22,24,55],"debug","diagnostics","wp-config","https:\u002F\u002Ffullworksplugins.com\u002Fproducts\u002Fsupport-diagnostics\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ffullworks-support-diagnostics.1.0.0.zip","2026-03-15T10:48:56.248Z",{"slug":60,"name":61,"version":62,"author":63,"author_profile":64,"description":65,"short_description":66,"active_installs":28,"downloaded":67,"rating":28,"num_ratings":28,"last_updated":68,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":69,"homepage":73,"download_link":74,"security_score":27,"vuln_count":28,"unpatched_count":28,"last_vuln_date":29,"fetched_at":30},"happy-ordering","Happy Ordering","1.0.1","Combustion Group","https:\u002F\u002Fprofiles.wordpress.org\u002Fcombustiongroup\u002F","\u003Cp>Happy Ordering is a comprehensive WordPress plugin developed by Combustion Group that provides essential tools for monitoring your ordering system and reporting issues.\u003C\u002Fp>\n\u003Ch4>Key Features\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>System Status Check\u003C\u002Fstrong>: Monitor the health of your WordPress installation, PHP, database, server environment, and Happy Ordering API connectivity\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Bug Reporting\u003C\u002Fstrong>: Easy-to-use interface for reporting bugs and issues with detailed system information\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Email Notifications\u003C\u002Fstrong>: Bug reports are automatically sent to Happy Ordering support for prompt assistance\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Secure\u003C\u002Fstrong>: Built with WordPress security best practices including nonce verification and capability checks\u003C\u002Fli>\n\u003Cli>\u003Cstrong>User-Friendly\u003C\u002Fstrong>: Clean, intuitive interface that follows WordPress design standards\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>System Status Check\u003C\u002Fh4>\n\u003Cp>The system status check provides real-time information about:\u003Cbr \u002F>\n* Happy Ordering system connectivity and status\u003Cbr \u002F>\n* WordPress version and status\u003Cbr \u002F>\n* PHP version and compatibility\u003Cbr \u002F>\n* Database version\u003Cbr \u002F>\n* Plugin version\u003Cbr \u002F>\n* Server software information\u003Cbr \u002F>\n* Memory usage and limits\u003C\u002Fp>\n\u003Ch4>Bug Reporting\u003C\u002Fh4>\n\u003Cp>The bug reporting feature allows you to:\u003Cbr \u002F>\n* Submit detailed bug reports with title and description\u003Cbr \u002F>\n* Specify bug severity (Low, Medium, High, Critical)\u003Cbr \u002F>\n* Include contact email for follow-up\u003Cbr \u002F>\n* Automatically include system information in reports\u003C\u002Fp>\n\u003Ch3>External Services\u003C\u002Fh3>\n\u003Cp>This plugin connects to the Happy Ordering API to check the operational status of the service. This functionality is used in the “System Status” screen to inform the administrator if the external ordering system is working correctly.\u003C\u002Fp>\n\u003Cp>The plugin sends a request to \u003Ccode>https:\u002F\u002Fhappyordering.com\u002F\u003C\u002Fcode> when an administrator clicks the “Check System Status” button in the plugin’s admin interface. No personal or user data is sent in this request, only the plugin version number as part of the User-Agent header (e.g., “Happy-Ordering-Plugin\u002F1.0.0”).\u003C\u002Fp>\n\u003Cp>This service is provided by Happy Ordering.\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fhappyordering.com\u002Ftos\u002F\" rel=\"nofollow ugc\">Terms of Service\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>For support, please visit \u003Ca href=\"https:\u002F\u002Fcombustion.com\u002F\" rel=\"nofollow ugc\">https:\u002F\u002Fcombustion.com\u002F\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Credits\u003C\u002Fh3>\n\u003Cp>Developed by Combustion Group\u003C\u002Fp>\n","Check Happy Ordering system status and report bugs to improve your ordering experience.",129,"2026-02-03T18:52:00.000Z",[70,54,71,22,72],"bug-report","ordering","system-status","https:\u002F\u002Fhappyordering.com\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fhappy-ordering.zip",{"slug":76,"name":77,"version":78,"author":79,"author_profile":80,"description":81,"short_description":82,"active_installs":83,"downloaded":84,"rating":85,"num_ratings":86,"last_updated":87,"tested_up_to":88,"requires_at_least":89,"requires_php":49,"tags":90,"homepage":49,"download_link":94,"security_score":95,"vuln_count":28,"unpatched_count":28,"last_vuln_date":29,"fetched_at":30},"display-php-version","Display PHP Version","1.8","David Gwyer","https:\u002F\u002Fprofiles.wordpress.org\u002Fdgwyer\u002F","\u003Cp>Very lightweight and simple plugin that displays the currently installed PHP\u002FMySQL version in the “At a Glance” admin dashboard widget.\u003C\u002Fp>\n\u003Cp>In the latest plugin version you can also view the current MySQL version when hovering over the PHP version text. We chose to implement it this way as you may not need to know the MySQL version as often as the PHP version, and it just adds unnecessary visual noise.\u003C\u002Fp>\n\u003Cp>Just hover over the PHP version label to display the installed MySQL version.\u003C\u002Fp>\n\u003Cp>Also, on some Windows based servers the returned MySQL version can be displayed with a \u003Ccode>5.5.5-\u003C\u002Fcode> prefix which can be a little annoying, so this is removed for convenience.\u003C\u002Fp>\n\u003Cp>Please \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fsupport\u002Fview\u002Fplugin-reviews\u002Fdisplay-php-version\" rel=\"ugc\">\u003Cstrong>rate\u003C\u002Fstrong>\u003C\u002Fa> this Plugin if you find it useful. It only takes a moment but it’s very much appreciated. 🙂\u003C\u002Fp>\n\u003Cp>And here’s how you can \u003Ca href='https:\u002F\u002Fwww.paypal.com\u002Fbiz\u002Ffund?id=6EW7V4MWJP8ZE' rel=\"nofollow ugc\">help support\u003C\u002Fa> our open source work. We couldn’t do this without you!\u003C\u002Fp>\n\u003Cp>For more plugins see our \u003Ca href=\"https:\u002F\u002Fwww.wpgoplugins.com\" rel=\"nofollow ugc\">WordPress plugin site\u003C\u002Fa>.\u003C\u002Fp>\n","Displays the currently installed PHP\u002FMySQL version in the \"At a Glance\" admin dashboard widget.",30000,500094,98,35,"2023-05-16T17:30:00.000Z","6.2.9","3.0",[91,20,92,22,93],"admin","server","version","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fdisplay-php-version.1.8.zip",85,{"slug":97,"name":98,"version":99,"author":100,"author_profile":101,"description":102,"short_description":103,"active_installs":104,"downloaded":105,"rating":85,"num_ratings":106,"last_updated":107,"tested_up_to":16,"requires_at_least":108,"requires_php":18,"tags":109,"homepage":114,"download_link":115,"security_score":116,"vuln_count":117,"unpatched_count":28,"last_vuln_date":118,"fetched_at":30},"supportcandy","SupportCandy – Helpdesk & Customer Support Ticket System","3.4.5","PSM Plugins","https:\u002F\u002Fprofiles.wordpress.org\u002Fpsmplugins\u002F","\u003Cp>\u003Cem>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.\u003C\u002Fp>\n\u003Cp>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.\u003C\u002Fp>\n\u003Cp>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.\u003C\u002Fp>\n\u003Cdiv class=\"embed-vimeo\" style=\"text-align: center;\">\u003Ciframe loading=\"lazy\" src=\"https:\u002F\u002Fplayer.vimeo.com\u002Fvideo\u002F858235638\" width=\"750\" height=\"422\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen>\u003C\u002Fiframe>\u003C\u002Fdiv>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdocs-category\u002Fgetting-started\u002F\" rel=\"nofollow ugc\">Follow this\u003C\u002Fa> getting started guide and be ready to support your customers like never before within a few minutes!\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002F\" rel=\"nofollow ugc\">Click here\u003C\u002Fa> to visit our official website.\u003C\u002Fp>\n\u003Cp>\u003Cem>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.\u003C\u002Fp>\n\u003Cp>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.\u003C\u002Fp>\n\u003Cp>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.\u003C\u002Fp>\n\u003Ch4>Key features :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Unlimited number of tickets\u003C\u002Fli>\n\u003Cli>Unlimited number of agents and agent roles\u003C\u002Fli>\n\u003Cli>Unlimited number of customers\u003C\u002Fli>\n\u003Cli>Unlimited tags, categories, and custom statuses\u003C\u002Fli>\n\u003Cli>Dashboard for agents\u003C\u002Fli>\n\u003Cli>Activity logs for administrators\u003C\u002Fli>\n\u003Cli>Advanced custom filter and search functionality\u003C\u002Fli>\n\u003Cli>Saved filters for customers and agents\u003C\u002Fli>\n\u003Cli>Shortcodes for Agent Portal\u002FCustomer Portal\u003C\u002Fli>\n\u003Cli>Private notes for internal communication of agents\u003C\u002Fli>\n\u003Cli>Agents can create a ticket on the customer’s behalf\u003C\u002Fli>\n\u003Cli>Agent Collision to avoid repetitive messages and confusion\u003C\u002Fli>\n\u003Cli>16+ Custom field types\u003C\u002Fli>\n\u003Cli>User Registration\u003C\u002Fli>\n\u003Cli>Ticket fields for additional information about ticket\u003C\u002Fli>\n\u003Cli>Agent-only fields to keep internal data of the ticket\u003C\u002Fli>\n\u003Cli>Customer fields to store information about the customer across the tickets\u003C\u002Fli>\n\u003Cli>Guest tickets (disabled by default)\u003C\u002Fli>\n\u003Cli>Guest can also see their ticket list using OTP Login (One Time Password)\u003C\u002Fli>\n\u003Cli>Rich-text editor (customizable)\u003C\u002Fli>\n\u003Cli>Email notifications\u003C\u002Fli>\n\u003Cli>Working hours, exceptions, and holidays for support agent\u003C\u002Fli>\n\u003Cli>Google reCaptcha integration\u003C\u002Fli>\n\u003Cli>GDPR Compatibility with data retention and deletion feature\u003C\u002Fli>\n\u003Cli>Terms & Conditions checkbox in the ticket form\u003C\u002Fli>\n\u003Cli>Macros or placeholders for ticket fields\u003C\u002Fli>\n\u003Cli>Unlimited File Attachment to ticket and reply. Manage allowed file types.\u003C\u002Fli>\n\u003Cli>Rest APIs Support\u003C\u002Fli>\n\u003Cli>Customizable Appearance to match up with your theme\u003C\u002Fli>\n\u003Cli>Auto delete closed tickets\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Premium Add-Ons :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Femail-piping\u002F\" rel=\"nofollow ugc\">Email Piping\u003C\u002Fa> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fwoocommerce-integration\u002F\" rel=\"nofollow ugc\">WooCommerce Integration\u003C\u002Fa> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fcanned-reply\u002F\" rel=\"nofollow ugc\">Canned Reply\u003C\u002Fa> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fassign-agent-rules\u002F\" rel=\"nofollow ugc\">Assign Agent Rules\u003C\u002Fa> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents\u002Fagent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsla\u002F\" rel=\"nofollow ugc\">SLA (Service Lavel Agreement)\u003C\u002Fa> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fautomatic-close-tickets\u002F\" rel=\"nofollow ugc\">Automatic Close Tickets\u003C\u002Fa> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fusergroups\u002F\" rel=\"nofollow ugc\">Usergroup\u003C\u002Fa> – Allow a group of users to access each other’s tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fagentgroups\u002F\" rel=\"nofollow ugc\">Agentgoup\u003C\u002Fa> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fschedule-tickets\u002F\" rel=\"nofollow ugc\">Schedule Tickets\u003C\u002Fa> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fknowledgebase-integrations-2\u002F\" rel=\"nofollow ugc\">Knowledgebase Integrations\u003C\u002Fa> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ffaq-integrations\u002F\" rel=\"nofollow ugc\">FAQ Integrations\u003C\u002Fa> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fexport-tickets\u002F\" rel=\"nofollow ugc\">Export Tickets\u003C\u002Fa> – Export tickets to CSV format so you can use it for various purposes such as generating reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Freports\u002F\" rel=\"nofollow ugc\">Reports\u003C\u002Fa> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Ftimer\u002F\" rel=\"nofollow ugc\">Timer\u003C\u002Fa> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprint-ticket\u002F\" rel=\"nofollow ugc\">Print Ticket\u003C\u002Fa> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable\u002Fdisable functionality as needed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fedd-integration\u002F\" rel=\"nofollow ugc\">EDD Integration\u003C\u002Fa> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fgravity-forms-2\u002F\" rel=\"nofollow ugc\">Gravity Forms Integration\u003C\u002Fa> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fslack-integration\u002F\" rel=\"nofollow ugc\">Slack Integration\u003C\u002Fa> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fworkflows\u002F\" rel=\"nofollow ugc\">Workflows\u003C\u002Fa> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fproductivity-suite\u002F\" rel=\"nofollow ugc\">Productivity Suite\u003C\u002Fa> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Flms-integration\u002F\" rel=\"nofollow ugc\">LMS Integrations\u003C\u002Fa> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Femail-marketing-tools-integration\u002F\" rel=\"nofollow ugc\">Email Marketing Tools Integration\u003C\u002Fa> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsupportcandy.net\u002Fdownloads\u002Fwebhooks\u002F\" rel=\"nofollow ugc\">Webhooks\u003C\u002Fa> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Examples areas of use :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Helpdesk\u003C\u002Fli>\n\u003Cli>Technical Support\u003C\u002Fli>\n\u003Cli>Trouble Ticket\u003C\u002Fli>\n\u003Cli>Customer Relations\u003C\u002Fli>\n\u003Cli>Software Release Lifecycle Management\u003C\u002Fli>\n\u003Cli>Service Request Management\u003C\u002Fli>\n\u003Cli>Company, Hotel or Real Estate Service-Desk\u003C\u002Fli>\n\u003Cli>To-Do List Management\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Our Other Plugins\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fpsmplugins.com\u002Fmulti-currency-for-woocommerce\u002F\" rel=\"nofollow ugc\">PSM Multi Currency Switcher & Currency Converter for WooCommerce\u003C\u002Fa> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.\u003C\u002Fli>\n\u003C\u002Ful>\n","Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.",10000,488372,287,"2026-01-28T06:09:00.000Z","5.6",[110,111,22,112,113],"customer-support","helpdesk","ticket","ticketing-system","https:\u002F\u002Fsupportcandy.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fsupportcandy.3.4.5.zip",76,16,"2026-01-30 00:00:00",{"slug":120,"name":121,"version":122,"author":123,"author_profile":124,"description":125,"short_description":126,"active_installs":127,"downloaded":128,"rating":35,"num_ratings":129,"last_updated":130,"tested_up_to":50,"requires_at_least":131,"requires_php":49,"tags":132,"homepage":136,"download_link":137,"security_score":138,"vuln_count":139,"unpatched_count":28,"last_vuln_date":140,"fetched_at":30},"awesome-support","Awesome Support – WordPress HelpDesk & Support Plugin","6.3.7","awesomesupport","https:\u002F\u002Fprofiles.wordpress.org\u002Fawesomesupport\u002F","\u003Cp>\u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.\u003C\u002Fp>\n\u003Cp>And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.\u003C\u002Fp>\n\u003Cp>Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk!  You can also go hands-on with the \u003Ca href=\"https:\u002F\u002Fdemo.awesomesupport.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa> or scroll down to the bottom of this page for screen shots.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Product Tour\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F-SV-IUD6WvI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\n\u003Cp>For premium one-on-one support or pre-sales questions please visit the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">official site\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>What does it do?\u003C\u002Fh3>\n\u003Cp>Check out the user-friendly features of this awesome plugin:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Ticketing\u003C\u002Fstrong>: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Import\u003C\u002Fstrong>: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk\u003C\u002Fli>\n\u003Cli>\u003Cstrong>E-mail notifications\u003C\u002Fstrong>: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Restricted access\u003C\u002Fstrong>: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>File upload\u003C\u002Fstrong>: you control when files can be uploaded, how many files, and how large they are\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple products\u003C\u002Fstrong>: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Multiple departments\u003C\u002Fstrong>: provide support for multiple departments\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom fields\u003C\u002Fstrong>: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Terms & conditions\u003C\u002Fstrong>: ask users to agree to your your terms and conditions before they open a ticket\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Old tickets\u003C\u002Fstrong>: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tickets waiting on you\u003C\u002Fstrong>: Quickly see all tickets still waiting for a reply\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agent Collaboration\u003C\u002Fstrong>: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sorting And Filtering\u003C\u002Fstrong>: includes an amazing flexible sorting, filtering and tagging system for your tickets\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Security\u003C\u002Fstrong>: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Tracking\u003C\u002Fstrong>: easily track where a ticket originated (support form, email, facebook, phone call etc.)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Prioritize your way\u003C\u002Fstrong>: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Time Tracking\u003C\u002Fstrong>: basic time tracking is included!  Admins can even adjust time and all time changes are logged directly in the ticket.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Labels\u003C\u002Fstrong>: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WordPress UI\u003C\u002Fstrong>: Uses the familiar WordPress administration user interface so there is almost no learning curve!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>REST API\u003C\u002Fstrong>: We love it when developers use our products.  The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GDPR READY\u003C\u002Fstrong>: Our registration screen can be easily configured to show GDPR related information\u003C\u002Fli>\n\u003Cli>\u003Cstrong>GUTENBERG AWARE\u003C\u002Fstrong>: Compatible with the new WordPress editor known as Gutenberg\u003C\u002Fli>\n\u003Cli>\u003Cstrong>WOOCOMMERCE INTEGRATION\u003C\u002Fstrong>: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)\u003Cbr \u002F>\n\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Fawesome-support-features\u002F\" rel=\"nofollow ugc\">View the full list of features on our website\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Premium Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\" rel=\"nofollow ugc\">getawesomesupport.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Extensions\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Femail-support\u002F\" rel=\"nofollow ugc\">E-Mail Piping\u003C\u002Fa> – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-fields\u002F\" rel=\"nofollow ugc\">Custom Fields\u003C\u002Fa> – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpaid-support-woocommerce\u002F\" rel=\"nofollow ugc\">Paid Support\u003C\u002Fa> – charge users for using your support services.  Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fwoocommerce\u002F\" rel=\"nofollow ugc\">WooCommerce\u003C\u002Fa> – this is a must-have bridge between your WooCommerce store and Awesome Support\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fproductivity\u002F\" rel=\"nofollow ugc\">Powerpack\u003C\u002Fa> – Adds 30+ powerful additional functions to Awesome Support. Merge\u002Fsplit\u002Flock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcanned-responses\u002F\" rel=\"nofollow ugc\">Canned Responses\u003C\u002Fa> – preconfigure replies to common questions, and access them in one click when replying to a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fgravity-forms\u002F\" rel=\"nofollow ugc\">Gravity Forms\u003C\u002Fa> – create custom ticket forms with this very popular WordPress forms builder\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-notes\u002F\" rel=\"nofollow ugc\">Private Notes\u003C\u002Fa> – insert notes into tickets that only agents and admins can view\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ffaq\u002F\" rel=\"nofollow ugc\">FAQs\u003C\u002Fa> – Powerful FAQ management make your agents more productive\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fnotifications\u002F\" rel=\"nofollow ugc\">Notifications\u003C\u002Fa> – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-status\u002F\" rel=\"nofollow ugc\">Custom Status and Labels\u003C\u002Fa> – create unlimited custom labels that give you new levels of organization for your tickets\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fadvanced-reports-statistics\u002F\" rel=\"nofollow ugc\">Advanced Reports and Statistics\u003C\u002Fa> – create hundreds of custom charts and tables from a base of 6 core reports\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-report-widgets\u002F\" rel=\"nofollow ugc\">Admin Report Widgets\u003C\u002Fa> – More than a dozen customizable widgets with key statistics on your WordPress dashboard!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Ftime-tracking-invoicing\u002F\" rel=\"nofollow ugc\">Advanced Time Tracking\u003C\u002Fa> – Track and record time down to the reply level using automatic or manual timers.  Export data for invoicing.  View critical time and billing reports.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fauto-close\u002F\" rel=\"nofollow ugc\">Auto Close\u003C\u002Fa> – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprivate-credentials\u002F\" rel=\"nofollow ugc\">Private Credentials\u003C\u002Fa> – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsatisfaction-survey\u002F\" rel=\"nofollow ugc\">Satisfaction Survey\u003C\u002Fa> – Conduct suveys to see how your agents are performing.  Extremely customizable with multiple survey types and methods!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fpublic-tickets\u002F\" rel=\"nofollow ugc\">Public Tickets\u003C\u002Fa> – Use your tickets to create a searchable archive of solutions.  Assign public\u002Fprivate control over tickets and replies to customers, agents!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fguest-tickets\u002F\" rel=\"nofollow ugc\">Guest Tickets\u003C\u002Fa> – Allow new users to enter their first ticket without the separate step of creating an account.  Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fsmart-agent-assignment\u002F\" rel=\"nofollow ugc\">Smart Agent Assignment\u003C\u002Fa> – Have multiple agents with multiple departments and\u002For multiple products?  Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fdocumentation\u002F\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa> – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system.  Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fremote-tickets\u002F\" rel=\"nofollow ugc\">Remote Tickets\u003C\u002Fa> – Adds a pop-up ticket form to one or more remote websites.  Quickly and easily funnel tickets from all your websites to one core support site!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-facebook-chat-bot-early-release\u002F\" rel=\"nofollow ugc\">Smart Replies\u003C\u002Fa> – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fservice-level-agreements-sla\u002F\" rel=\"nofollow ugc\">Service Level Agreements\u003C\u002Fa> – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fissue-tracking\u002F\" rel=\"nofollow ugc\">Issue Tracking\u003C\u002Fa> – Easily manage multiple related tickets.  Very useful for product recalls, bug tracking, system-down situations and more. \u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcustom-faq\u002F\" rel=\"nofollow ugc\">Custom FAQ\u003C\u002Fa> – Use any WordPress custom post type as your FAQ source.  Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fawesome-support-business-rules-engine-zapier-integration-beta\u002F\" rel=\"nofollow ugc\">Business Rules Engine With Zapier Integration\u003C\u002Fa> – Powerful rules engine for your tickets.  Automatically respond to tickets, change status, close tickets and more!\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fcompany-profiles-shared-tickets-early-release\u002F\" rel=\"nofollow ugc\">Company Profiles\u003C\u002Fa> – Allow multiple users from the same company to manage a single pool of tickets.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fscheduled-tickets\u002F\" rel=\"nofollow ugc\">Scheduled Tickets\u003C\u002Fa> – Create recurring tickets on daily\u002Fweekly\u002Fmonthly\u002Fannual schedules\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagent-front-end-early-release\u002F\" rel=\"nofollow ugc\">Agent Front End\u003C\u002Fa> – Allow untrusted agents to manage their tickets without access to wp-admin\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Bundles\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstartup-bundle\" rel=\"nofollow ugc\">Startup Bundle\u003C\u002Fa> – A 50% discount on the 5 most common add-ons for unlimited sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fstandard-bundle\" rel=\"nofollow ugc\">Standard Bundle\u003C\u002Fa> – A discount of 20%-60% on the 8 most common add-ons\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fprofessional-bundle\" rel=\"nofollow ugc\">Professional Bundle\u003C\u002Fa> – A discount of 45%-70% on the add-ons most useful for e-commerce sites\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fenterprise-bundled\" rel=\"nofollow ugc\">Enterprise Bundle\u003C\u002Fa> – A discount of 50%-70% on the most common add-ons used in larger businesses.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002Fagency-bundle\" rel=\"nofollow ugc\">Agency Bundle\u003C\u002Fa> – A discount of 55%-80% on a bundle of almost all our add-ons.  You get an even bigger discount if you purchase this package without the option for technical support!\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Roadmap\u003C\u002Fh3>\n\u003Cp>Want to know what’s next for Awesome Support? \u003Ca href=\"https:\u002F\u002Ftrello.com\u002Fb\u002FpHYdtkHc\" rel=\"nofollow ugc\">Check out the roadmap\u003C\u002Fa>. You can also vote for the ideas you like best!\u003C\u002Fp>\n\u003Ch3>Add-Ons\u003C\u002Fh3>\n\u003Cp>Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Faddons\u002F\" rel=\"nofollow ugc\">Check out our add-ons page\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3>Team\u003C\u002Fh3>\n\u003Cp>Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the \u003Ca href=\"http:\u002F\u002Fgetawesomesupport.com\u002Fteam\u002F\" rel=\"nofollow ugc\">team page\u003C\u002Fa>. Many thanks to them all!\u003C\u002Fp>\n\u003Cp>Our key core developers on the Awesome Support Development Team in 2018 include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Ante Laca\u003C\u002Fli>\n\u003Cli>Muhammad Tahir Nazir\u003C\u002Fli>\n\u003Cli>Nigel Bahadur\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With contributions from customers such as:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Rolly Bueno\u003C\u002Fli>\n\u003Cli>Naveen Giri\u003C\u002Fli>\n\u003Cli>Nathan Moinvaziri\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Translators\u003C\u002Fh3>\n\u003Cp>Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017\u002F2021:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Miquel Martínez – Catalan\u003C\u002Fli>\n\u003Cli>Samer Haddad – Arabic\u003C\u002Fli>\n\u003Cli>Paul Hecko – Portuguese\u003C\u002Fli>\n\u003Cli>Thiago Rocon Kuwabara – Portuguese\u003C\u002Fli>\n\u003Cli>Denison Carlos – Portuguese (Brazil)\u003C\u002Fli>\n\u003Cli>Davey Hurkmans – Dutch\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity.  On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project!\u003Cbr \u002F>\n\u003Ca href=\"http:\u002F\u002Fcoderisk.com\u002Fwp\u002Fplugin\u002Fawesome-support\u002FRIPS-vo8pzWBS4X\" rel=\"nofollow ugc\">\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Related Companies Disclosure\u003C\u002Fstrong>\u003Cbr \u002F>\nAwesome Support now manages the newly released \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fplugins\u002Fsimplepress\u002F\" rel=\"ugc\">Simple-Press Forums Plugin\u003C\u002Fa> as well.\u003C\u002Fp>\n","The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.",7000,530891,194,"2026-01-09T03:27:00.000Z","4.0",[111,22,133,134,135],"support-ticket","ticket-system","tickets","https:\u002F\u002Fgetawesomesupport.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fawesome-support.6.3.7.zip",88,24,"2026-01-15 15:56:56",{"attackSurface":142,"codeSignals":228,"taintFlows":251,"riskAssessment":252,"analyzedAt":257},{"hooks":143,"ajaxHandlers":202,"restRoutes":220,"shortcodes":221,"cronEvents":226,"entryPointCount":227,"unprotectedCount":28},[144,150,153,156,162,167,171,175,178,181,185,189,192,195,199],{"type":145,"name":146,"callback":147,"file":148,"line":149},"action","admin_notices","diagnostic_glance_php_version_notice","diagnostic-glance.php",37,{"type":145,"name":146,"callback":151,"file":148,"line":152},"diagnostic_glance_wp_version_notice",44,{"type":145,"name":154,"callback":155,"file":148,"line":67},"plugins_loaded","diagnostic_glance_init",{"type":157,"name":158,"callback":159,"priority":160,"file":148,"line":161},"filter","plugin_row_meta","diagnostic_glance_plugin_row_meta",10,227,{"type":145,"name":163,"callback":164,"file":165,"line":166},"wp_dashboard_setup","init_dashboard_widget","includes\\class-diagnostic-glance.php",158,{"type":145,"name":168,"callback":169,"file":165,"line":170},"init","init_shortcode",159,{"type":145,"name":172,"callback":173,"file":165,"line":174},"admin_enqueue_scripts","enqueue_admin_assets",160,{"type":145,"name":168,"callback":176,"file":165,"line":177},"init_review_system",163,{"type":145,"name":168,"callback":179,"file":165,"line":180},"init_settings_page",166,{"type":145,"name":182,"callback":183,"file":165,"line":184},"admin_init","redirect_widget_configure",169,{"type":145,"name":146,"callback":186,"file":187,"line":188},"display_admin_notice","includes\\class-review-system.php",78,{"type":145,"name":182,"callback":190,"file":187,"line":191},"handle_review_actions",79,{"type":145,"name":182,"callback":193,"file":187,"line":194},"handle_donation_actions",80,{"type":145,"name":196,"callback":197,"file":198,"line":35},"admin_menu","register_settings_page","includes\\class-settings-page.php",{"type":145,"name":172,"callback":200,"file":198,"line":201},"enqueue_settings_assets",71,[203,209,213,217],{"action":204,"nopriv":205,"callback":206,"hasNonce":207,"hasCapCheck":207,"file":165,"line":208},"diagnostic_glance_track_copy",false,"handle_copy_tracking",true,172,{"action":210,"nopriv":205,"callback":211,"hasNonce":207,"hasCapCheck":207,"file":198,"line":212},"diagnostic_glance_toggle_widget_visibility","ajax_toggle_widget_visibility",74,{"action":214,"nopriv":205,"callback":215,"hasNonce":207,"hasCapCheck":207,"file":198,"line":216},"diagnostic_glance_save_sections","ajax_save_sections",75,{"action":218,"nopriv":205,"callback":219,"hasNonce":207,"hasCapCheck":207,"file":198,"line":116},"diagnostic_glance_get_diagnostic_output","ajax_get_diagnostic_output",[],[222],{"tag":223,"callback":224,"file":165,"line":225},"diagnostic_glance","render_shortcode",254,[],5,{"dangerousFunctions":229,"sqlUsage":230,"outputEscaping":237,"fileOperations":28,"externalRequests":28,"nonceChecks":248,"capabilityChecks":249,"bundledLibraries":250},[],{"prepared":28,"raw":231,"locations":232},1,[233],{"file":234,"line":235,"context":236},"uninstall.php",91,"$wpdb->get_col() with variable interpolation",{"escaped":238,"rawEcho":239,"locations":240},92,3,[241,244,246],{"file":242,"line":95,"context":243},"admin\\class-dashboard-widget.php","raw output",{"file":198,"line":245,"context":243},265,{"file":198,"line":247,"context":243},269,8,14,[],[],{"summary":253,"deductions":254},"The 'diagnostic-glance' v2.0.0 plugin exhibits a generally strong security posture based on the provided static analysis and vulnerability history.  The plugin demonstrates good practices with a high percentage of properly escaped output and a significant number of nonce and capability checks.  Furthermore, the absence of any recorded vulnerabilities, including critical or high severity ones, and a lack of bundled libraries suggest a well-maintained and secure codebase.  The total attack surface is modest and importantly, all identified entry points appear to have authentication checks, which is a significant strength.\n\nHowever, a notable concern arises from the SQL query analysis.  The plugin has one SQL query, and 100% of it is not using prepared statements. This represents a clear risk of SQL injection vulnerabilities, even if no such vulnerabilities have been reported in its history.  While the taint analysis shows no unsanitized paths, this might be due to the limited scope of analysis or the specific nature of the single SQL query not triggering the taint detection. The lack of any reported vulnerabilities in its history, coupled with the raw SQL query, could indicate that either the query is not exploitable in practice or the plugin's usage context mitigates the risk, but it's a potential blind spot that warrants attention.\n\nIn conclusion, 'diagnostic-glance' v2.0.0 is a relatively secure plugin with excellent practices in output escaping and authentication. Its vulnerability-free history is a strong positive indicator. The primary weakness is the use of raw SQL queries, which introduces a potential for SQL injection that, while not evidenced by historical data, is a standard security risk that should be addressed.",[255],{"reason":256,"points":160},"SQL query without prepared statements","2026-03-16T22:11:39.209Z",{"wat":259,"direct":272},{"assetPaths":260,"generatorPatterns":265,"scriptPaths":266,"versionParams":267},[261,262,263,264],"\u002Fwp-content\u002Fplugins\u002Fdiagnostic-glance\u002Fdiagnostic-glance.php","\u002Fwp-content\u002Fplugins\u002Fdiagnostic-glance\u002Fassets\u002Fcss\u002Fdiagnostic-glance.css","\u002Fwp-content\u002Fplugins\u002Fdiagnostic-glance\u002Fassets\u002Fjs\u002Fdiagnostic-glance.js","\u002Fwp-content\u002Fplugins\u002Fdiagnostic-glance\u002Fassets\u002Fjs\u002Fdiagnostic-glance-admin.js",[],[263,264],[268,269,270,271],"diagnostic-glance\u002Fdiagnostic-glance.php?ver=","diagnostic-glance\u002Fassets\u002Fcss\u002Fdiagnostic-glance.css?ver=","diagnostic-glance\u002Fassets\u002Fjs\u002Fdiagnostic-glance.js?ver=","diagnostic-glance\u002Fassets\u002Fjs\u002Fdiagnostic-glance-admin.js?ver=",{"cssClasses":273,"htmlComments":275,"htmlAttributes":276,"restEndpoints":278,"jsGlobals":279,"shortcodeOutput":281},[274],"diagnostic-glance-widget",[],[277],"diagnostic-glance-settings",[],[280],"diagnostic_glance_admin_params",[]]