[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f8TkfqUJ7GdNwQEUzvSxWUcO7soL4yW1dZ1uRQ1FLe70":3},{"slug":4,"name":5,"version":6,"author":7,"author_profile":8,"description":9,"short_description":10,"active_installs":11,"downloaded":12,"rating":13,"num_ratings":14,"last_updated":15,"tested_up_to":16,"requires_at_least":17,"requires_php":18,"tags":19,"homepage":25,"download_link":26,"security_score":27,"vuln_count":28,"unpatched_count":14,"last_vuln_date":29,"fetched_at":30,"vulnerabilities":31,"developer":71,"crawl_stats":37,"alternatives":77,"analysis":183,"fingerprints":706},"codebard-help-desk","CodeBard Help Desk","1.1.2","CodeBard","https:\u002F\u002Fprofiles.wordpress.org\u002Fcodebard\u002F","\u003Cp>Provide professional support to users in your own language with CodeBard Help Desk. \u003C\u002Fp>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fhelp-desk-demo.codebard.com\" rel=\"nofollow ugc\">Check out the Live Demo here\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Its professional features include:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Unlimited Users\u003C\u002Fli>\n\u003Cli>Unlimited Agents\u003C\u002Fli>\n\u003Cli>Unlimited Tickets\u003C\u002Fli>\n\u003Cli>Unlimited Departments\u003C\u002Fli>\n\u003Cli>Multi Language\u003C\u002Fli>\n\u003Cli>Easy Language translation from WP admin\u003C\u002Fli>\n\u003Cli>English, Spanish (Intl.), Indian (Hindu) languages included\u003C\u002Fli>\n\u003Cli>Front End Tickets\u003C\u002Fli>\n\u003Cli>Front End Interface for Users\u003C\u002Fli>\n\u003Cli>Front End Interface for Support Admins and Agents\u003C\u002Fli>\n\u003Cli>Easy to Use\u003C\u002Fli>\n\u003Cli>Private Tickets\u003C\u002Fli>\n\u003Cli>Email Notifications\u003C\u002Fli>\n\u003Cli>Ticket and Reply Attachments\u003C\u002Fli>\n\u003Cli>Support Admins, Support Agents with separate permissions\u003C\u002Fli>\n\u003Cli>Easy ticket management\u003C\u002Fli>\n\u003Cli>Responsive\u003C\u002Fli>\n\u003Cli>Extensible\u003C\u002Fli>\n\u003Cli>Compatible with all Themes and Plugins\u003C\u002Fli>\n\u003Cli>Adapts to visuals of any Theme\u003C\u002Fli>\n\u003Cli>Hooks and Filters\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>In the \u003Ca href=\"http:\u002F\u002Fhelp-desk-demo.codebard.com\u002F\" rel=\"nofollow ugc\">Live Demo\u003C\u002Fa>, try changing the theme from Theme Switcher widget on the right column to see how CodeBard Help Desk adapts to different themes!\u003C\u002Fp>\n\u003Cp>Use Language admin to easily translate your plugin into your own language or change your own language’s translation. New language packs will be upcoming! If you would like to contribute a translation for your own language, \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcb_p3_en-US.zip\" rel=\"nofollow ugc\">download this sample language file\u003C\u002Fa> to translate and then contact us from our \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcontact\" rel=\"nofollow ugc\">contact page\u003C\u002Fa> to get credited.\u003C\u002Fp>\n\u003Cp>Quickstart Guide is \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-for-wordpress-quickstart-guide\" rel=\"nofollow ugc\">here\u003C\u002Fa> and detailed manual is \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-for-wordpress-manual\" rel=\"nofollow ugc\">here\u003C\u002Fa>. All settings in your Plugin admin has detailed and easy to understand descriptions.\u003C\u002Fp>\n\u003Cp>\nFree support is available through Plugin forum, and Premium support is available through \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fsupport\" rel=\"nofollow ugc\">CodeBard site\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>If you have a WooCommerce store, get the \u003Ca href=\"https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-woocommerce-integration\" rel=\"nofollow ugc\">WooCommerce Integration Addon\u003C\u002Fa> to power up your Help Desk and provide professional support to your store’s customers easily:\u003C\u002Fp>\n\u003Cp>Remember to follow us on Twitter (@codebardcom) or join our Newsletter by your Quickstart Wizard to hear about new features, announcements and goodies!\u003C\u002Fp>\n","Multi Language Professional Support Ticket System with Unlimited Users, Unlimited Tickets, Unlimited Departments, Agents and many features",10,5501,60,2,"2024-11-29T03:07:00.000Z","6.7.5","4.0","",[20,21,22,23,24],"help-desk","support-system","support-ticket-system","support-tickets","ticket-system","https:\u002F\u002Fcodebard.com\u002Fcodebard-help-desk-for-wordpress\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fcodebard-help-desk.1.1.2.zip",49,3,"2025-02-14 00:00:00","2026-03-15T15:16:48.613Z",[32,46,57],{"id":33,"url_slug":34,"title":35,"description":36,"plugin_slug":4,"theme_slug":37,"affected_versions":38,"patched_in_version":37,"severity":39,"cvss_score":40,"cvss_vector":41,"vuln_type":42,"published_date":29,"updated_date":43,"references":44,"days_to_patch":37},"CVE-2025-22757","codebard-help-desk-authenticated-subscriber-stored-cross-site-scripting","CodeBard Help Desk \u003C= 1.1.2 - Authenticated (Subscriber+) Stored Cross-Site Scripting","The CodeBard Help Desk plugin for WordPress is vulnerable to Stored Cross-Site Scripting in all versions up to, and including, 1.1.2 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with Subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.",null,"\u003C=1.1.2","medium",6.4,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:L\u002FUI:N\u002FS:C\u002FC:L\u002FI:L\u002FA:N","Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","2025-02-24 16:02:54",[45],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002F15b60d5e-fedc-4428-9546-cbb26b99572e?source=api-prod",{"id":47,"url_slug":48,"title":49,"description":50,"plugin_slug":4,"theme_slug":37,"affected_versions":38,"patched_in_version":37,"severity":39,"cvss_score":51,"cvss_vector":52,"vuln_type":42,"published_date":53,"updated_date":54,"references":55,"days_to_patch":37},"CVE-2025-22760","codebard-help-desk-reflected-cross-site-scripting","CodeBard Help Desk \u003C= 1.1.2 - Reflected Cross-Site Scripting","The CodeBard Help Desk plugin for WordPress is vulnerable to Reflected Cross-Site Scripting in versions up to, and including, 1.1.2 due to insufficient input sanitization and output escaping. This makes it possible for unauthenticated attackers to inject arbitrary web scripts in pages that execute if they can successfully trick a user into performing an action such as clicking on a link.",6.1,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:C\u002FC:L\u002FI:L\u002FA:N","2025-01-14 00:00:00","2025-01-22 15:10:54",[56],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fe99d5841-9fd0-451f-b6fe-bac0851f4aaf?source=api-prod",{"id":58,"url_slug":59,"title":60,"description":61,"plugin_slug":4,"theme_slug":37,"affected_versions":62,"patched_in_version":6,"severity":39,"cvss_score":63,"cvss_vector":64,"vuln_type":65,"published_date":66,"updated_date":67,"references":68,"days_to_patch":70},"CVE-2024-56222","codebard-help-desk-cross-site-request-forgery","CodeBard Help Desk \u003C= 1.1.1 - Cross-Site Request Forgery","The CodeBard Help Desk plugin for WordPress is vulnerable to Cross-Site Request Forgery in versions up to, and including, 1.1.1. This is due to missing or incorrect nonce validation on the close_ticket_p() function. This makes it possible for unauthenticated attackers to close tickets via a forged request granted they can trick a site administrator into performing an action such as clicking on a link.","\u003C=1.1.1",4.3,"CVSS:3.1\u002FAV:N\u002FAC:L\u002FPR:N\u002FUI:R\u002FS:U\u002FC:N\u002FI:L\u002FA:N","Cross-Site Request Forgery (CSRF)","2024-12-19 00:00:00","2025-01-08 15:17:37",[69],"https:\u002F\u002Fwww.wordfence.com\u002Fthreat-intel\u002Fvulnerabilities\u002Fid\u002Fe8f113e6-73da-4c18-ab29-55728dd126c8?source=api-prod",21,{"slug":72,"display_name":7,"profile_url":8,"plugin_count":14,"total_installs":73,"avg_security_score":74,"avg_patch_time_days":70,"trust_score":75,"computed_at":76},"codebard",110,75,77,"2026-04-04T06:30:48.006Z",[78,103,124,144,163],{"slug":79,"name":80,"version":81,"author":82,"author_profile":83,"description":84,"short_description":85,"active_installs":86,"downloaded":87,"rating":88,"num_ratings":89,"last_updated":90,"tested_up_to":91,"requires_at_least":92,"requires_php":18,"tags":93,"homepage":97,"download_link":98,"security_score":99,"vuln_count":100,"unpatched_count":101,"last_vuln_date":102,"fetched_at":30},"wp-ticket","Customer Support Ticket System & Helpdesk Plugin for WordPress","6.0.4","emarket-design","https:\u002F\u002Fprofiles.wordpress.org\u002Femarket-design\u002F","\u003Cblockquote>\n\u003Cp>\u003Cstrong>LIVE DEMO SITE\u003C\u002Fstrong>\u003Cbr \u002F>\n  \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n  Powerful | Easy to use | Beautiful\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.\u003C\u002Fp>\n\u003Cp>Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Introduction Video to get you started\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"embed-youtube\" style=\"text-align:center; display: block;\">\u003Ciframe loading=\"lazy\" class=\"youtube-player\" width=\"750\" height=\"422\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FGsaf7TaCOJY?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\">\u003C\u002Fiframe>\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>RELATED PLUGINS YOU MAY LIKE\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fkcentercom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Knowledge Center Starter\u003C\u002Fa> Great knowledge base software for helping your customers and employees to find answers faster.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimcom.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Starter\u003C\u002Fa> The best in class issue and project management solution for successful projects.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsimpro.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Professional\u003C\u002Fa> Unleash Powerful Issue Management: Software Issue Manager Professional\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fsiment.emdplugins.com\u002F\" rel=\"nofollow ugc\">Software Issue Manager Enterprise\u003C\u002Fa> Achieve Development Zen: Software Issue Manager Enterprise\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fespotlight-com.emdplugins.com\" rel=\"nofollow ugc\">Employee Spotlight Starter\u003C\u002Fa> Everything you need to display and manage staff profiles.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpeasycontactcom.emdplugins.com\" rel=\"nofollow ugc\">WP Easy Contact Starter\u003C\u002Fa> Complete contact management solution to start, develop and grow your customer relationships.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Frequestaquote.emdplugins.com\u002F\" rel=\"nofollow ugc\">Request a quote Starter\u003C\u002Fa> The Best Sales Quoting software for WordPress.\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketpro.emdplugins.com\" rel=\"nofollow ugc\">WP Ticket Professional\u003C\u002Fa> Streamline Support Requests with WP Ticket Professional WordPress Plugin\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwpticketent.emdplugins.com\u002F\" rel=\"nofollow ugc\">WP Ticket Enterprise\u003C\u002Fa> Enhance Service Excellence with WP Ticket Enterprise\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Enterprise grade Customer Service Software & Support Ticket System Features\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleashes-revenue-generation-with-customer-support-plans\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monetize Support with Support Plans\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unveils-individual-dashboards-for-superior-support\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Your Support Team\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combat Spam Effectively\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhanced Communication\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-consistent-interface-across-all-devices\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamless Support Anywhere, Anytime\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customize-your-ticket-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create a seamless support experience that enhances customer satisfaction\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-customer-support-client-area\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Empower Users: Elevate User Engagement with WP Ticket\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-role-based-helpdesk-access-control\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Role Based Helpdesk Access Control\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-shared-helpdesk-ticket-inbox\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-frontend-support-ticket-and-agent-profile-editing\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance overall system adoption and productivity.\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Secure helpdesk system by allowing you to control access rights\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Promote collaboration among staff\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-time-based-customer-support-automation\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamline support processes and reduce manual intervention\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-event-based-workflows-automate-customer-support-tasks\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Free up time for higher-priority tasks\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-organization-of-support-staff-across-multiple-departments\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effective organization of support staff into distinct departments.\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-get-more-work-out-of-your-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Agent Capabilities with Easy Customization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-leverage-the-power-of-out-of-the-box-customizations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Leverage the power of out-of-the-box customizations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Showcase Latest Support Requests\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Enhance Support Efficiency\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-flexible-categorization-for-enhanced-management\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Effortless Ticket Organization\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-enhance-customer-insights-with-custom-fields\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Integrate custom fields within WP Ticket\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-unleash-the-potential-of-custom-helpdesk-reports\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin\u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-arrange-actions-based-on-urgency-and-importance\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Arrange actions based on urgency and importance\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-efficient-consistent-helpdesk-conversations\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Streamlined HelpDesk Support Operations\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-stay-updated-instant-notifications-for-customers-and-agents\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Stay Informed: Real-Time Notifications for Customers and Agents\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fexpedite-customer-support-with-quick-searches\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Expedite customer support with quick searches\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Feffortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Get a quick, real-time summary of the most important helpdesk metrics \u003C\u002Fa> – Premium feature\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-powerful-helpdesk-search-forms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Powerful helpdesk search forms\u003C\u002Fa> – Premium feature (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Ftrack-agent-performance-through-integrated-dashboard-in-wp-ticket\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Monitor Agent Performance via Integrated Dashboard in WP Ticket\u003C\u002Fa> – Premium feature (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Save time and resources by eliminating manual data entry and updates\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-mailchimp-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Seamlessly integrate support processes with their email marketing strategy\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-microsoft-active-directory-ldap-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Automate updates and ensure consistent team data\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-smart-search-and-columns-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Combine multiple criteria for targeted information retrieval\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-import-export-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Simplify migration from other customer support systems\u003C\u002Fa> – Add-on (included both Pro and Ent)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-easy-digital-downloads-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Connect customer orders and products with support tickets\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-woocommerce-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Wp Ticket Woocommerce Addon\u003C\u002Fa> – Add-on\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-canned-responses-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\"> Elevate overall efficiency with WP Ticket’s Canned Responses Addon\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Femdplugins.com\u002Fwp-ticket-incoming-email-addon\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">Clutter-free and streamlined customer support experience\u003C\u002Fa> – Add-on (Included in Ent only)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>PLUGIN LINKS\u003C\u002Fstrong>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fwpticketcom.emdplugins.com\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Demo Site\u003C\u002Fa>\u003Cbr \u002F>\n* \u003Ca href=\"https:\u002F\u002Fdocs.emdplugins.com\u002Fwp-ticket-community\u002F?pk_campaign=wp-ticket-com&pk_kwd=readme\" rel=\"nofollow ugc\">WP Ticket Starter Documentation\u003C\u002Fa>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>This plugin’s code was generated by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fquick-start\u002F\" rel=\"nofollow ugc\">WP App Studio\u003C\u002Fa> plugin and sell its designs by \u003Ca href=\"https:\u002F\u002Fwpappstudio.com\u002Fbecome-a-selldev-author\u002F\" rel=\"nofollow ugc\">becoming a SellDev author\u003C\u002Fa> \u003C\u002Fp>\n\u003C\u002Fblockquote>\n","Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.",500,53030,86,27,"2025-09-04T19:17:00.000Z","6.8.5","4.5",[94,95,21,96,24],"customer-support","helpdesk","support-ticket","https:\u002F\u002Femdplugins.com","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwp-ticket.6.0.4.zip",91,7,0,"2025-09-26 00:00:00",{"slug":104,"name":105,"version":106,"author":107,"author_profile":108,"description":109,"short_description":110,"active_installs":111,"downloaded":112,"rating":113,"num_ratings":114,"last_updated":115,"tested_up_to":91,"requires_at_least":17,"requires_php":18,"tags":116,"homepage":119,"download_link":120,"security_score":121,"vuln_count":122,"unpatched_count":101,"last_vuln_date":123,"fetched_at":30},"wats","WP Advanced Ticket System, Elite Support Helpdesk","1.0.65","firebird75","https:\u002F\u002Fprofiles.wordpress.org\u002Ffirebird75\u002F","\u003Cp>This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.\u003C\u002Fp>\n\u003Ch4>Plugin’s Official website\u003C\u002Fh4>\n\u003Cp>WP Advanced Ticket System : \u003Ca href=\"https:\u002F\u002Fwww.ticket-system.net\u002F\" title=\"WP Advanced Ticket System\" rel=\"nofollow ugc\">ticket-system.net\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.\u003C\u002Fp>\n\u003Ch4>WATS offers multiple ways for your customers to submit tickets :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>through the frontend form without any authentication nor registration (Premium release)\u003C\u002Fli>\n\u003Cli>through the admin site via the shared guest user feature without any registration\u003C\u002Fli>\n\u003Cli>through the admin side for all users with a minimum level of contributor\u003C\u002Fli>\n\u003Cli>directly by email (Premium release)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>WP Advanced Ticket System key features\u003C\u002Fh4>\n\u003Ch4>Free release of WordPress support plugin :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>ticket submission through the admin for registered users\u003C\u002Fli>\n\u003Cli>ticket submission through the admin for unregistered users via the shared guest user feature\u003C\u002Fli>\n\u003Cli>ticket submission and update on behalf of users, usefull for call centre\u003C\u002Fli>\n\u003Cli>priority, status, type and product values preset by the admin\u003C\u002Fli>\n\u003Cli>priority, status, type and product keys definition and update for each ticket\u003C\u002Fli>\n\u003Cli>ticket statistics through dashboard and frontend widgets\u003C\u002Fli>\n\u003Cli>smooth integration with WordPress themes\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>In addition to that, WP Advanced Ticket System Premium release brings in :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>ticket submission through the frontend (Premium release)\u003C\u002Fli>\n\u003Cli>ticket submission through email piping (Premium release)\u003C\u002Fli>\n\u003Cli>ticket assignment (Premium release)\u003C\u002Fli>\n\u003Cli>file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)\u003C\u002Fli>\n\u003Cli>HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)\u003C\u002Fli>\n\u003Cli>unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read\u002Fwrite rights for each section (Premium release)\u003C\u002Fli>\n\u003Cli>internal comments support for private exchanges between admins (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification upon new ticket submission for admins (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification at regular intervals based on ticket due date (Premium release)\u003C\u002Fli>\n\u003Cli>mail notification upon ticket update for ticket originator, updaters and admins (Premium release)\u003C\u002Fli>\n\u003Cli>complete control over mail notifications format through the API (Premium release)\u003C\u002Fli>\n\u003Cli>ticket list filtering, sorting and export to Excel in the frontend (Premium release)\u003C\u002Fli>\n\u003Cli>advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)\u003C\u002Fli>\n\u003Cli>possibility to group users by company (Premium release)\u003C\u002Fli>\n\u003Cli>scalability : able to work on websites with more than 50.000 users! (Premium release)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.\u003C\u002Fp>\n\u003Ch4>Examples of use of WATS :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>WordPress technical support software\u003C\u002Fli>\n\u003Cli>complaint ticket system\u003C\u002Fli>\n\u003Cli>trouble report system\u003C\u002Fli>\n\u003Cli>IT ticketing system\u003C\u002Fli>\n\u003Cli>repair tracking system\u003C\u002Fli>\n\u003Cli>call log system\u003C\u002Fli>\n\u003Cli>customer relationship management (CRM) system\u003C\u002Fli>\n\u003Cli>software release lifecycle management\u003C\u002Fli>\n\u003Cli>service request system\u003C\u002Fli>\n\u003Cli>company, hotel or real estate service desk\u003C\u002Fli>\n\u003Cli>helpdesk system\u003C\u002Fli>\n\u003Cli>contact form with database tracking\u003C\u002Fli>\n\u003Cli>collaborative content site with frontend post submission\u003C\u002Fli>\n\u003Cli>appointment request system\u003C\u002Fli>\n\u003Cli>easy ticket management for large organization\u003C\u002Fli>\n\u003Cli>booking system\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Translations :\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>English (Minimum release : 1.0, Originator : Olivier)\u003C\u002Fli>\n\u003Cli>French (Minimum release : 1.0, Originator : Olivier)\u003C\u002Fli>\n\u003Cli>German (Minimum release : 1.0.23, Originator : Tobias Kalleder)\u003C\u002Fli>\n\u003Cli>Spanish (Minimum release : 1.0.49, Originator : Esteban)\u003C\u002Fli>\n\u003Cli>Lithuanian (Minimum release : 1.0.50, Originator : Arturas)\u003C\u002Fli>\n\u003Cli>Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)\u003C\u002Fli>\n\u003Cli>Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)\u003C\u002Fli>\n\u003Cli>Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)\u003C\u002Fli>\n\u003Cli>Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)\u003C\u002Fli>\n\u003Cli>Belarussian (Minimum release : 1.0.56, Originator : Alex)\u003C\u002Fli>\n\u003Cli>Romanian (Minimum release : 1.0.56, Originator : Alex)\u003C\u002Fli>\n\u003Cli>Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)\u003C\u002Fli>\n\u003Cli>Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)\u003C\u002Fli>\n\u003Cli>Slovak (Minimum release : 1.0.57, Originator : Branco)\u003C\u002Fli>\n\u003Cli>Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)\u003C\u002Fli>\n\u003Cli>Ukrainian (Minimum release : 1.0.59, Originator : Howard)\u003C\u002Fli>\n\u003Cli>Irish (Minimum release : 1.0.62, Originator : Jordan)\u003C\u002Fli>\n\u003C\u002Ful>\n","WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.",200,105036,80,58,"2025-10-12T15:14:00.000Z",[95,117,21,118,24],"support","ticket","http:\u002F\u002Fwww.ticket-system.net\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fwats.1.0.65.zip",100,1,"2021-08-16 00:00:00",{"slug":125,"name":126,"version":127,"author":128,"author_profile":129,"description":130,"short_description":131,"active_installs":132,"downloaded":133,"rating":121,"num_ratings":28,"last_updated":134,"tested_up_to":135,"requires_at_least":136,"requires_php":137,"tags":138,"homepage":140,"download_link":141,"security_score":142,"vuln_count":14,"unpatched_count":101,"last_vuln_date":143,"fetched_at":30},"guest-support","Guest Support","1.3.0","RcaTheme.com","https:\u002F\u002Fprofiles.wordpress.org\u002Frcatheme\u002F","\u003Cp>\u003Cstrong>Guest Support\u003C\u002Fstrong> is a comprehensive customer support ticket system for WordPress.\u003C\u002Fp>\n\u003Cp>With this plugin, you can effortlessly provide customer support, allowing users to create new tickets and replies, and agents to respond to tickets without requiring any login or registration.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fguest-support-wp.rcatheme.com\u002F\" rel=\"nofollow ugc\">View live demo\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Create new ticket:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Users can create tickets without any Login\u002FRegistration\u003C\u002Fli>\n\u003Cli>Live WordPress Posts suggestions based on user’s typing on the Subject input field through Ajax (\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fitem\u002Fguest-support-addon-for-wordpress\" rel=\"nofollow ugc\">Pro Addon required\u003C\u002Fa>).\u003C\u002Fli>\n\u003Cli>Users can upload files with the maximum allowed number of files, total files size and allowed file types\u002Fextensions based on settings.\u003C\u002Fli>\n\u003Cli>Secure file uploads and stores files with random filenames on your server.\u003C\u002Fli>\n\u003Cli>Google reCAPTCHA 3 SPAM verification.\u003C\u002Fli>\n\u003Cli>Verify email with OTP (One Time Password) through Ajax (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Internal email validation system to identify fake\u002Fmistyped\u002Finvalid and disposable temporary email addresses.\u003C\u002Fli>\n\u003Cli>99.9% SPAM free if you enable Email verification.\u003C\u002Fli>\n\u003Cli>Option to show a customized message or redirect to the ticket view page after successfully submitting a ticket.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Create reply:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>After creating a new ticket, both the user and support agent will receive email notifications with a unique ticket link.\u003C\u002Fli>\n\u003Cli>Agents can reply to the ticket using the unique ticket link without logging in.\u003C\u002Fli>\n\u003Cli>Users can reply to the ticket using the unique ticket link without logging in.\u003C\u002Fli>\n\u003Cli>Both the user and agent can edit the last\u002Fall reply message(s) based on settings.\u003C\u002Fli>\n\u003Cli>Both the user and agent can close tickets when submitting a reply.\u003C\u002Fli>\n\u003Cli>Both the user and agent can close tickets using a Close Ticket link.\u003C\u002Fli>\n\u003Cli>Both the user and agent can reopen closed tickets if allowed in the settings.\u003C\u002Fli>\n\u003Cli>On the single ticket view page, both the user and agent can see links to other submitted tickets of the same user based on the user’s email address.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Signature and profile photo (Pro Addon required):\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Both users and agents can set a profile photo and default signature if allowed in the settings. Login\u002Fregistration required to use this feature.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Create ticket for users by Admin and Agent (Pro Addon required):\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Admins can create tickets for other registered users from the admin panel.\u003C\u002Fli>\n\u003Cli>Agents can create tickets for other registered users from the frontend.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – List of tickets:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Admins can view a list of all tickets in the WordPress admin panel.\u003C\u002Fli>\n\u003Cli>Agents can view a list of all tickets submitted to their department on the frontend (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Registered users can view a list of all tickets (Pro Addon required).\u003C\u002Fli>\n\u003Cli>If a user registers later with an email address that was used to submit tickets, all of the user’s tickets (before and after registration) will be displayed on the frontend tickets list page (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Filter tickets by ticket status: ‘Open’, ‘Pending’, ‘Closed’, and departments.\u003C\u002Fli>\n\u003Cli>Sort tickets by ‘Ticket Created Date A-Z’, ‘Ticket Created Date Z-A’, ‘Last Reply Date A-Z’, and ‘Last Reply Date Z-A’.\u003C\u002Fli>\n\u003Cli>Search tickets by ticket ID, subject, and email address.\u003C\u002Fli>\n\u003Cli>Users and agents can still view a list of submitted tickets on the single ticket view page without logging in or registering.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Admin- Department:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Create\u002Fedit\u002Fdelete unlimited departments. One department supported in the free version.\u003C\u002Fli>\n\u003Cli>Assign a support agent to each department.\u003C\u002Fli>\n\u003Cli>Show\u002Fhide department field on the frontend ticket submission form.\u003C\u002Fli>\n\u003Cli>Add additional email notification addresses to each department.\u003C\u002Fli>\n\u003Cli>When a new ticket is submitted to a specific department, the assigned support agent and additional email addresses will receive email notifications.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Admin- Forms and Form Builder:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Create\u002Fedit\u002Fdelete unlimited forms with dedicated custom fields, features, and options. One form is supported in the free version.\u003C\u002Fli>\n\u003Cli>Add different forms with different and dedicated custom fields to different pages and receive support tickets.\u003C\u002Fli>\n\u003Cli>Dedicated shortcode for each form.\u003C\u002Fli>\n\u003Cli>Add unlimited custom fields (Pro Addon required).\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Supported custom field types include:\u003C\u002Fstrong>\n\u003Cul>\n\u003Cli>Textbox\u003C\u002Fli>\n\u003Cli>Email\u003C\u002Fli>\n\u003Cli>Number Box\u003C\u002Fli>\n\u003Cli>Textarea\u003C\u002Fli>\n\u003Cli>Dropdown\u002FSelect\u003C\u002Fli>\n\u003Cli>Radio Group\u003C\u002Fli>\n\u003Cli>Checkbox Group\u003C\u002Fli>\n\u003Cli>Hidden\u003C\u002Fli>\n\u003Cli>Date Picker\u003C\u002Fli>\n\u003Cli>Date and Time Picker\u003C\u002Fli>\n\u003Cli>Content (Supports HTML)\u003C\u002Fli>\n\u003Cli>Option to restrict custom fields to require login. Useful for asking sensitive information, like website login info.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Dedicated options for each form:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Add\u002Fedit\u002Fremove unlimited custom fields with field Name, Label, Placeholder, Error message, etc. (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Option to show the custom field on the Ticket submission or Reply form or both (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Option to add\u002Fremove custom field inputs on Email notifications (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Re-order all (core and custom) fields.\u003C\u002Fli>\n\u003Cli>Arrange\u002Frearrange all (core and custom) fields with 1-3 columns.\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable file upload.\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable Google reCAPTCHA.\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable email verification (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Enable\u002Fdisable WordPress posts suggestions when typing in the Subject field (Pro Addon required).\u003C\u002Fli>\n\u003Cli>Add your own CSS classes for input fields and buttons.\u003C\u002Fli>\n\u003Cli>Add your own button texts.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ticket View Page’s Sidebar Options:\u003C\u002Fstrong>\n\u003Cul>\n\u003Cli>Option to add HTML supported content at the very top.\u003C\u002Fli>\n\u003Cli>Option to add HTML supported content at the very bottom.\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide ticket status\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide ticket created date\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide last updated date\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide user-submitted custom fields’ label and value for the initial message (when the ticket is created), not for replies.\u003C\u002Fli>\n\u003Cli>Option to show\u002Fhide other tickets by the user.\u003C\u002Fli>\n\u003Cli>Option to show number of other tickets by the user.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Email settings:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Support WordPress default email delivery system.\u003C\u002Fli>\n\u003Cli>Support dedicated SMTP for this plugin only.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Email templates:\u003C\u002Fh3>\n\u003Cp>Following customizable email templates are available with necessary placeholders:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>After a new ticket is created – Send to User\u003C\u002Fli>\n\u003Cli>After a new ticket is created – Send to Agent\u003C\u002Fli>\n\u003Cli>After a new ticket is created – Send to Additional email addresses\u003C\u002Fli>\n\u003Cli>After a ticket reply – Send to User\u003C\u002Fli>\n\u003Cli>After a ticket reply – Send to Agent\u003C\u002Fli>\n\u003Cli>After a ticket reply – Send to Additional email addresses\u003C\u002Fli>\n\u003Cli>Send pre-ticket closing notification to User\u003C\u002Fli>\n\u003Cli>Send pre-ticket closing notification to Agent\u003C\u002Fli>\n\u003Cli>Send closure notification to User after automatically closing tickets\u003C\u002Fli>\n\u003Cli>OTP Email\u003C\u002Fli>\n\u003Cli>When new user account created – Send to User\u003C\u002Fli>\n\u003Cli>(Any emails can be disabled by deactivating email templates.)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Features – Automation with cron job (Pro Addon required):\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Send pre-ticket closing notification to the ticket submitter or the assigned agent after x (based on settings) number of days of the last reply.\u003C\u002Fli>\n\u003Cli>Close tickets automatically after x (based on settings) number of days of the last reply.\u003C\u002Fli>\n\u003Cli>Send email notification to the ticket submitter after closing a ticket automatically.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>How it works?\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>After creating a new ticket, a unique ticket link URL will be generated with 2 unique and dedicated random IDs, and the ticket link URL will be sent to the submitter and support agent by email.\u003C\u002Fli>\n\u003Cli>With the unique ticket link URL, both the user\u002Fsubmitter and the support agent will be able to reply to the ticket without any login\u002Fregistration.\u003C\u002Fli>\n\u003Cli>When viewing and replying to tickets, 2 unique IDs will be verified to give access to the ticket.\u003C\u002Fli>\n\u003Cli>Ticket link URL will be sent with email notifications, and there is no other way to see the URL.\u003C\u002Fli>\n\u003Cli>Encrypted agent information on the ticket link URL to identify and verify the agent when replying as an agent.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Requirements:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>WordPress 5.5+\u003C\u002Fli>\n\u003Cli>PHP 7+\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Links\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fitem\u002Fguest-support-addon-for-wordpress\" rel=\"nofollow ugc\">Pro Addon\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fdocs\u002Fwordpress-plugins\u002Fguest-support-for-wordpress\" rel=\"nofollow ugc\">Documentation\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.rcatheme.com\u002Fcontact-support\" rel=\"nofollow ugc\">Contact Support\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>Available Shortcodes\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Submit ticket form:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cpre>\u003Ccode>[guest-support view=form id=1]\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>\u003Cstrong>View single ticket:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cpre>\u003Ccode>[guest-support view=ticket]\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>\u003Cstrong>View list of tickets on front-end (Pro Addon required):\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cpre>\u003Ccode>[guest-support view=tickets]\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Ch3>Third-Party Services\u003C\u002Fh3>\n\u003Cp>This plugin uses Google reCAPTCHA to enhance security by preventing spam and abuse on the support ticket submission forms.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Data Transmission\u003C\u002Fstrong>\u003Cbr \u002F>\nWhen Google reCAPTCHA is enabled, user interaction data with the reCAPTCHA may be transmitted to Google for verification purposes. Please note that no data from the actual support ticket forms is sent to Google.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Optional Usage\u003C\u002Fstrong>\u003Cbr \u002F>\nGoogle reCAPTCHA is an optional feature. If you do not wish to use it, you can disable it within the plugin settings.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Links to Google reCAPTCHA Service\u003C\u002Fstrong>\u003Cbr \u002F>\n– \u003Ca href=\"https:\u002F\u002Fwww.google.com\u002Frecaptcha\u002Fabout\u002F\" rel=\"nofollow ugc\">Google reCAPTCHA\u003C\u002Fa>\u003Cbr \u002F>\n– \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fterms\" rel=\"nofollow ugc\">Google Terms of Service\u003C\u002Fa>\u003Cbr \u002F>\n– \u003Ca href=\"https:\u002F\u002Fpolicies.google.com\u002Fprivacy\" rel=\"nofollow ugc\">Google Privacy Policy\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Please review these terms and policies to understand how your interaction data with Google reCAPTCHA is handled. By enabling and using Google reCAPTCHA, you agree to these terms.\u003C\u002Fp>\n","Complete WordPress support ticket system. No login needed for users or agents. Includes spam protection, file uploads, and secure replies.",40,4354,"2025-12-06T08:38:00.000Z","6.9.4","5.5","7.0",[94,20,21,96,139],"ticket-support","https:\u002F\u002Fwww.rcatheme.com\u002Fitem\u002Fguest-support-for-wordpress","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fguest-support.1.3.0.zip",98,"2025-12-11 18:29:24",{"slug":145,"name":146,"version":147,"author":148,"author_profile":149,"description":150,"short_description":151,"active_installs":11,"downloaded":152,"rating":13,"num_ratings":28,"last_updated":153,"tested_up_to":154,"requires_at_least":155,"requires_php":18,"tags":156,"homepage":160,"download_link":161,"security_score":162,"vuln_count":101,"unpatched_count":101,"last_vuln_date":37,"fetched_at":30},"rollerblade-app","Rollerblade","1.1.0","Larry Kokoszka","https:\u002F\u002Fprofiles.wordpress.org\u002Flarrykokoszka\u002F","\u003Cp>Rollerblade is a tool that you can use to easily create issue reports and tickets for your team, right from an in-line interface on your WordPress installation.\u003C\u002Fp>\n\u003Cp>Here’s the Demo:\u003Cbr \u002F>\nhttp:\u002F\u002Fwww.youtube.com\u002Fwatch?v=s6NST466XTg\u003C\u002Fp>\n\u003Cp>It’s the perfect solution for developers, designers, teams, QA professionals and anyone that needs client feedback in a documented and easy to understand way.\u003C\u002Fp>\n\u003Ch3>Support\u003C\u002Fh3>\n\u003Cp>Our support portal is located at http:\u002F\u002Frollerbladeapp.com\u002Fsupport.\u003C\u002Fp>\n","Rollerblade - a dead simple way for your clients to leave visual feedback on your WP site, creating information-rich tickets for you to track reports.",1667,"2016-03-07T17:14:00.000Z","4.4.34","3.4",[157,158,159,21,24],"annotations","client-manager","project-management","https:\u002F\u002Frollerbladeapp.com\u002Fsupport\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Frollerblade-app.zip",85,{"slug":164,"name":165,"version":166,"author":167,"author_profile":168,"description":169,"short_description":170,"active_installs":11,"downloaded":171,"rating":172,"num_ratings":173,"last_updated":174,"tested_up_to":175,"requires_at_least":176,"requires_php":18,"tags":177,"homepage":181,"download_link":182,"security_score":162,"vuln_count":101,"unpatched_count":101,"last_vuln_date":37,"fetched_at":30},"td-ticket-system","TD Ticket System","1.0.5","transcendev","https:\u002F\u002Fprofiles.wordpress.org\u002Ftranscendev\u002F","\u003Cp>A simple ticket support system for WordPress. Maintain reliable communication with customers without the worry of missing emails.\u003C\u002Fp>\n\u003Cp>Visit \u003Ca href=\"http:\u002F\u002Fwww.transcendevelopment.com\" rel=\"nofollow ugc\">www.TranscenDevelopment.com\u003C\u002Fa> for more information.\u003C\u002Fp>\n","A ticket system for Wordpress to maintain reliable communication with customers without the worry of missing emails.",3930,56,6,"2014-02-25T02:35:00.000Z","3.7.41","3.0",[178,179,20,24,180],"contact-form","email-form","trouble-ticket","http:\u002F\u002Fwww.transcendevelopment.com\u002Ftd-ticket-system\u002F","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Ftd-ticket-system.1.0.5.zip",{"attackSurface":184,"codeSignals":296,"taintFlows":594,"riskAssessment":693,"analyzedAt":705},{"hooks":185,"ajaxHandlers":292,"restRoutes":293,"shortcodes":294,"cronEvents":295,"entryPointCount":101,"unprotectedCount":101},[186,192,195,199,202,206,209,213,216,221,225,230,234,238,241,245,249,252,255,258,262,266,270,273,277,281,285,289],{"type":187,"name":188,"callback":189,"file":190,"line":191},"action","admin_enqueue_scripts","enqueue_admin_styles","index.php",514,{"type":187,"name":188,"callback":193,"file":190,"line":194},"enqueue_admin_scripts",515,{"type":187,"name":196,"callback":197,"file":190,"line":198},"admin_menu","add_admin_menus",517,{"type":187,"name":200,"callback":200,"file":190,"line":201},"admin_notices",519,{"type":187,"name":203,"callback":204,"file":190,"line":205},"wp_enqueue_scripts","enqueue_frontend_styles",898,{"type":187,"name":203,"callback":207,"file":190,"line":208},"enqueue_frontend_scripts",899,{"type":187,"name":210,"callback":211,"file":190,"line":212},"wp_footer","output_log",937,{"type":187,"name":214,"callback":211,"file":190,"line":215},"admin_footer",938,{"type":217,"name":218,"callback":219,"file":190,"line":220},"filter","wp_mail_from_name","filter_email_from_name",3544,{"type":217,"name":222,"callback":223,"file":190,"line":224},"wp_mail_from","filter_email_from_address",3548,{"type":187,"name":226,"callback":227,"file":228,"line":229},"widgets_init","cb_p3_register_widgets","plugin\\includes\\widgets.php",204,{"type":187,"name":231,"callback":231,"file":232,"line":233},"init","plugin\\plugin.php",9,{"type":187,"name":235,"callback":236,"file":232,"line":237},"upgrader_process_complete","upgrade",11,{"type":187,"name":231,"callback":239,"file":232,"line":240},"admin_init",19,{"type":187,"name":231,"callback":242,"priority":243,"file":232,"line":244},"frontend_init",99,23,{"type":187,"name":246,"callback":247,"priority":243,"file":232,"line":248},"activated_plugin","check_redirect_to_setup_wizard",26,{"type":187,"name":231,"callback":250,"file":232,"line":251},"remove_custom_post_comment",55,{"type":187,"name":253,"callback":254,"file":232,"line":13},"wp","route_request",{"type":187,"name":210,"callback":256,"file":232,"line":257},"save_user_last_seen",62,{"type":187,"name":259,"callback":260,"file":232,"line":261},"mod_rewrite_rules","modify_htaccess",64,{"type":187,"name":263,"callback":264,"file":232,"line":265},"template_redirect","template_redirections",66,{"type":217,"name":267,"callback":268,"file":232,"line":269},"previous_post_link","filter_next_prev_post_link",68,{"type":217,"name":271,"callback":268,"file":232,"line":272},"next_post_link",70,{"type":217,"name":274,"callback":275,"file":232,"line":276},"the_title","title_filters",3503,{"type":217,"name":278,"callback":279,"file":232,"line":280},"the_content","content_filters",3513,{"type":217,"name":282,"callback":283,"file":232,"line":284},"the_author","the_author_filters",3523,{"type":217,"name":286,"callback":287,"file":232,"line":288},"get_the_date","get_the_date_filters",3533,{"type":187,"name":239,"callback":290,"file":232,"line":291},"check_create_pages",3568,[],[],[],[],{"dangerousFunctions":297,"sqlUsage":298,"outputEscaping":335,"fileOperations":237,"externalRequests":101,"nonceChecks":122,"capabilityChecks":425,"bundledLibraries":593},[],{"prepared":299,"raw":300,"locations":301},31,16,[302,305,307,309,312,315,317,319,321,324,325,327,328,330,332,333],{"file":190,"line":303,"context":304},1164,"$wpdb->get_results() with variable interpolation",{"file":190,"line":306,"context":304},1174,{"file":190,"line":308,"context":304},1200,{"file":190,"line":310,"context":311},1297,"$wpdb->query() with variable interpolation",{"file":190,"line":313,"context":314},1451,"$wpdb->get_var() with variable interpolation",{"file":190,"line":316,"context":304},2116,{"file":232,"line":318,"context":311},112,{"file":232,"line":320,"context":304},4101,{"file":322,"line":323,"context":311},"uninstall.php",57,{"file":322,"line":265,"context":311},{"file":322,"line":326,"context":311},72,{"file":322,"line":113,"context":304},{"file":322,"line":329,"context":311},88,{"file":322,"line":331,"context":311},92,{"file":322,"line":121,"context":311},{"file":322,"line":334,"context":311},115,{"escaped":336,"rawEcho":337,"locations":338},5,171,[339,342,344,346,348,350,352,354,356,358,360,362,365,366,367,369,371,373,374,375,376,378,379,380,382,383,384,385,387,389,391,393,394,396,397,398,400,402,404,406,407,409,411,413,414,415,417,420,421,422,423,424,426,428,429,430,431,432,434,436,437,439,440,442,443,445,447,449,451,452,453,454,456,458,460,462,464,466,468,470,471,473,474,475,476,478,479,481,482,483,485,487,488,489,490,492,493,494,495,496,497,500,501,502,503,505,506,508,509,511,512,514,515,517,519,521,523,524,525,526,527,528,529,531,532,533,534,535,536,537,539,540,542,543,544,545,546,547,548,549,550,551,552,553,554,555,557,559,560,561,562,563,564,565,566,567,568,569,571,573,575,576,578,580,582,583,584,586,588,589,591],{"file":190,"line":340,"context":341},351,"raw output",{"file":190,"line":343,"context":341},713,{"file":190,"line":345,"context":341},732,{"file":190,"line":347,"context":341},757,{"file":190,"line":349,"context":341},832,{"file":190,"line":351,"context":341},834,{"file":190,"line":353,"context":341},839,{"file":190,"line":355,"context":341},1024,{"file":190,"line":357,"context":341},1029,{"file":190,"line":359,"context":341},1786,{"file":190,"line":361,"context":341},1787,{"file":363,"line":364,"context":341},"plugin\\includes\\setting_sections\\dashboard.php",8,{"file":363,"line":237,"context":341},{"file":363,"line":237,"context":341},{"file":363,"line":368,"context":341},20,{"file":363,"line":370,"context":341},22,{"file":363,"line":372,"context":341},24,{"file":363,"line":372,"context":341},{"file":363,"line":248,"context":341},{"file":363,"line":248,"context":341},{"file":363,"line":377,"context":341},34,{"file":363,"line":377,"context":341},{"file":363,"line":132,"context":341},{"file":363,"line":381,"context":341},43,{"file":363,"line":381,"context":341},{"file":363,"line":27,"context":341},{"file":363,"line":27,"context":341},{"file":386,"line":89,"context":341},"plugin\\includes\\setting_sections\\dashboard_general.php",{"file":386,"line":388,"context":341},28,{"file":386,"line":390,"context":341},29,{"file":392,"line":336,"context":341},"plugin\\includes\\setting_sections\\departments.php",{"file":392,"line":100,"context":341},{"file":392,"line":395,"context":341},25,{"file":392,"line":89,"context":341},{"file":392,"line":390,"context":341},{"file":392,"line":399,"context":341},44,{"file":392,"line":401,"context":341},46,{"file":392,"line":403,"context":341},47,{"file":392,"line":405,"context":341},63,{"file":392,"line":261,"context":341},{"file":392,"line":408,"context":341},67,{"file":392,"line":410,"context":341},71,{"file":392,"line":412,"context":341},73,{"file":392,"line":74,"context":341},{"file":392,"line":113,"context":341},{"file":392,"line":416,"context":341},81,{"file":418,"line":419,"context":341},"plugin\\includes\\setting_sections\\extras.php",4,{"file":418,"line":336,"context":341},{"file":418,"line":100,"context":341},{"file":418,"line":11,"context":341},{"file":418,"line":237,"context":341},{"file":418,"line":425,"context":341},13,{"file":427,"line":419,"context":341},"plugin\\includes\\setting_sections\\general.php",{"file":427,"line":364,"context":341},{"file":427,"line":233,"context":341},{"file":427,"line":11,"context":341},{"file":427,"line":377,"context":341},{"file":427,"line":433,"context":341},35,{"file":427,"line":435,"context":341},37,{"file":427,"line":13,"context":341},{"file":427,"line":438,"context":341},61,{"file":427,"line":405,"context":341},{"file":427,"line":441,"context":341},87,{"file":427,"line":329,"context":341},{"file":427,"line":444,"context":341},90,{"file":427,"line":446,"context":341},93,{"file":427,"line":448,"context":341},94,{"file":427,"line":450,"context":341},95,{"file":427,"line":142,"context":341},{"file":427,"line":243,"context":341},{"file":427,"line":121,"context":341},{"file":427,"line":455,"context":341},125,{"file":427,"line":457,"context":341},126,{"file":427,"line":459,"context":341},128,{"file":427,"line":461,"context":341},154,{"file":427,"line":463,"context":341},155,{"file":427,"line":465,"context":341},157,{"file":427,"line":467,"context":341},164,{"file":469,"line":388,"context":341},"plugin\\includes\\setting_sections\\languages.php",{"file":469,"line":132,"context":341},{"file":469,"line":472,"context":341},42,{"file":469,"line":399,"context":341},{"file":469,"line":401,"context":341},{"file":469,"line":403,"context":341},{"file":469,"line":477,"context":341},48,{"file":469,"line":27,"context":341},{"file":469,"line":480,"context":341},54,{"file":469,"line":323,"context":341},{"file":469,"line":114,"context":341},{"file":469,"line":484,"context":341},59,{"file":469,"line":486,"context":341},65,{"file":469,"line":408,"context":341},{"file":469,"line":410,"context":341},{"file":469,"line":412,"context":341},{"file":469,"line":491,"context":341},78,{"file":469,"line":416,"context":341},{"file":469,"line":88,"context":341},{"file":469,"line":441,"context":341},{"file":469,"line":329,"context":341},{"file":469,"line":444,"context":341},{"file":498,"line":499,"context":341},"plugin\\includes\\setting_sections\\sidebar_widgets.php",30,{"file":498,"line":499,"context":341},{"file":498,"line":299,"context":341},{"file":498,"line":299,"context":341},{"file":498,"line":504,"context":341},32,{"file":498,"line":504,"context":341},{"file":498,"line":507,"context":341},36,{"file":498,"line":507,"context":341},{"file":498,"line":510,"context":341},41,{"file":498,"line":510,"context":341},{"file":498,"line":513,"context":341},45,{"file":498,"line":513,"context":341},{"file":516,"line":237,"context":341},"plugin\\includes\\setting_sections\\staff.php",{"file":516,"line":518,"context":341},12,{"file":516,"line":520,"context":341},14,{"file":516,"line":522,"context":341},17,{"file":516,"line":240,"context":341},{"file":516,"line":368,"context":341},{"file":516,"line":70,"context":341},{"file":516,"line":248,"context":341},{"file":516,"line":377,"context":341},{"file":516,"line":472,"context":341},{"file":530,"line":28,"context":341},"plugin\\includes\\setting_sections\\support.php",{"file":530,"line":419,"context":341},{"file":530,"line":173,"context":341},{"file":530,"line":11,"context":341},{"file":530,"line":237,"context":341},{"file":530,"line":425,"context":341},{"file":530,"line":522,"context":341},{"file":530,"line":538,"context":341},18,{"file":530,"line":368,"context":341},{"file":541,"line":173,"context":341},"plugin\\includes\\setup_1.php",{"file":541,"line":364,"context":341},{"file":541,"line":364,"context":341},{"file":541,"line":364,"context":341},{"file":541,"line":425,"context":341},{"file":541,"line":70,"context":341},{"file":541,"line":70,"context":341},{"file":541,"line":89,"context":341},{"file":541,"line":499,"context":341},{"file":541,"line":499,"context":341},{"file":541,"line":377,"context":341},{"file":541,"line":377,"context":341},{"file":541,"line":381,"context":341},{"file":541,"line":477,"context":341},{"file":541,"line":556,"context":341},50,{"file":541,"line":558,"context":341},52,{"file":541,"line":558,"context":341},{"file":541,"line":480,"context":341},{"file":541,"line":480,"context":341},{"file":541,"line":172,"context":341},{"file":541,"line":172,"context":341},{"file":541,"line":408,"context":341},{"file":541,"line":272,"context":341},{"file":541,"line":272,"context":341},{"file":541,"line":75,"context":341},{"file":541,"line":491,"context":341},{"file":228,"line":570,"context":341},145,{"file":228,"line":572,"context":341},147,{"file":228,"line":574,"context":341},156,{"file":228,"line":574,"context":341},{"file":228,"line":577,"context":341},168,{"file":228,"line":579,"context":341},187,{"file":228,"line":581,"context":341},188,{"file":228,"line":581,"context":341},{"file":228,"line":581,"context":341},{"file":232,"line":585,"context":341},4815,{"file":232,"line":587,"context":341},4831,{"file":232,"line":587,"context":341},{"file":232,"line":590,"context":341},4832,{"file":232,"line":592,"context":341},4853,[],[595,612,622,634,646,676,685],{"entryPoint":596,"graph":597,"unsanitizedCount":14,"severity":39},"do_admin_page_tabs_c (index.php:674)",{"nodes":598,"edges":609},[599,604],{"id":600,"type":601,"label":602,"file":190,"line":603},"n0","source","$_REQUEST (x2)",683,{"id":605,"type":606,"label":607,"file":190,"line":345,"wp_function":608},"n1","sink","echo() [XSS]","echo",[610],{"from":600,"to":605,"sanitized":611},false,{"entryPoint":613,"graph":614,"unsanitizedCount":14,"severity":39},"do_settings_pages_c (index.php:790)",{"nodes":615,"edges":620},[616,619],{"id":600,"type":601,"label":617,"file":190,"line":618},"$_SERVER (x2)",810,{"id":605,"type":606,"label":607,"file":190,"line":349,"wp_function":608},[621],{"from":600,"to":605,"sanitized":611},{"entryPoint":623,"graph":624,"unsanitizedCount":122,"severity":39},"save_settings_c (index.php:1071)",{"nodes":625,"edges":632},[626,629],{"id":600,"type":601,"label":627,"file":190,"line":628},"$_SERVER['HTTP_REFERER']",1091,{"id":605,"type":606,"label":630,"file":190,"line":628,"wp_function":631},"wp_redirect() [Open Redirect]","wp_redirect",[633],{"from":600,"to":605,"sanitized":611},{"entryPoint":635,"graph":636,"unsanitizedCount":14,"severity":39},"serve_attachment (plugin\\plugin.php:3937)",{"nodes":637,"edges":644},[638,640],{"id":600,"type":601,"label":602,"file":232,"line":639},3941,{"id":605,"type":606,"label":641,"file":232,"line":642,"wp_function":643},"header() [Header Injection]",3975,"header",[645],{"from":600,"to":605,"sanitized":611},{"entryPoint":647,"graph":648,"unsanitizedCount":101,"severity":675},"\u003Cindex> (index.php:0)",{"nodes":649,"edges":669},[650,651,652,654,656,658,660,664],{"id":600,"type":601,"label":602,"file":190,"line":603},{"id":605,"type":606,"label":607,"file":190,"line":345,"wp_function":608},{"id":653,"type":601,"label":617,"file":190,"line":618},"n2",{"id":655,"type":606,"label":607,"file":190,"line":349,"wp_function":608},"n3",{"id":657,"type":601,"label":627,"file":190,"line":628},"n4",{"id":659,"type":606,"label":630,"file":190,"line":628,"wp_function":631},"n5",{"id":661,"type":601,"label":662,"file":190,"line":663},"n6","$_POST (x2)",1748,{"id":665,"type":606,"label":666,"file":190,"line":667,"wp_function":668},"n7","update_option() [Settings Manipulation]",2159,"update_option",[670,672,673,674],{"from":600,"to":605,"sanitized":671},true,{"from":653,"to":655,"sanitized":671},{"from":657,"to":659,"sanitized":671},{"from":661,"to":665,"sanitized":671},"low",{"entryPoint":677,"graph":678,"unsanitizedCount":28,"severity":675},"\u003Cdepartments> (plugin\\includes\\setting_sections\\departments.php:0)",{"nodes":679,"edges":683},[680,682],{"id":600,"type":601,"label":681,"file":392,"line":300},"$_REQUEST (x3)",{"id":605,"type":606,"label":607,"file":392,"line":89,"wp_function":608},[684],{"from":600,"to":605,"sanitized":611},{"entryPoint":686,"graph":687,"unsanitizedCount":101,"severity":675},"\u003Cplugin> (plugin\\plugin.php:0)",{"nodes":688,"edges":691},[689,690],{"id":600,"type":601,"label":602,"file":232,"line":639},{"id":605,"type":606,"label":641,"file":232,"line":642,"wp_function":643},[692],{"from":600,"to":605,"sanitized":671},{"summary":694,"deductions":695},"The code analysis for \"codebard-help-desk\" v1.1.2 reveals a mixed security posture. While the plugin exhibits a very small attack surface with no apparent unprotected entry points, a concerningly low rate of output escaping (3%) suggests a high risk of Cross-Site Scripting (XSS) vulnerabilities.  The taint analysis, though limited in scope, identified unsanitized paths, which, combined with the poor output escaping, could allow for malicious script injection.\n\nThe plugin's history of three known CVEs, with two currently unpatched, is a significant red flag. The prevalence of medium severity vulnerabilities, specifically XSS and CSRF, in the past indicates recurring issues with input sanitization and output handling. The fact that the last vulnerability was as recent as February 2025, and it remains unpatched, further exacerbates this concern. While the use of prepared statements in SQL queries is a positive sign, it does not mitigate the fundamental risks posed by improper output escaping and past security incidents.\n\nIn conclusion, despite a seemingly clean entry point analysis, the \"codebard-help-desk\" plugin presents a substantial risk due to its historical vulnerability patterns, particularly concerning XSS and CSRF, and the critical lack of proper output escaping. The presence of unpatched vulnerabilities should be considered a top priority for mitigation.",[696,698,701,703],{"reason":697,"points":368},"Unpatched CVEs",{"reason":699,"points":700},"Low rate of output escaping",15,{"reason":702,"points":11},"Flows with unsanitized paths",{"reason":704,"points":11},"Vulnerability history (XSS, CSRF)","2026-03-17T01:44:26.741Z",{"wat":707,"direct":724},{"assetPaths":708,"generatorPatterns":715,"scriptPaths":716,"versionParams":717},[709,710,711,712,713,714],"\u002Fwp-content\u002Fplugins\u002Fcodebard-help-desk\u002Fcore\u002Fcss\u002Fstyle.css","\u002Fwp-content\u002Fplugins\u002Fcodebard-help-desk\u002Fcore\u002Fjs\u002Fscript.js","\u002Fwp-content\u002Fplugins\u002Fcodebard-help-desk\u002Fplugin\u002Fcss\u002Fstyle.css","\u002Fwp-content\u002Fplugins\u002Fcodebard-help-desk\u002Fplugin\u002Fjs\u002Fscript.js","\u002Fwp-content\u002Fplugins\u002Fcodebard-help-desk\u002Fadmin\u002Fcss\u002Fstyle.css","\u002Fwp-content\u002Fplugins\u002Fcodebard-help-desk\u002Fadmin\u002Fjs\u002Fscript.js",[],[710,712,714],[718,719,720,721,722,723],"codebard-help-desk\u002Fcore\u002Fcss\u002Fstyle.css?ver=","codebard-help-desk\u002Fcore\u002Fjs\u002Fscript.js?ver=","codebard-help-desk\u002Fplugin\u002Fcss\u002Fstyle.css?ver=","codebard-help-desk\u002Fplugin\u002Fjs\u002Fscript.js?ver=","codebard-help-desk\u002Fadmin\u002Fcss\u002Fstyle.css?ver=","codebard-help-desk\u002Fadmin\u002Fjs\u002Fscript.js?ver=",{"cssClasses":725,"htmlComments":728,"htmlAttributes":729,"restEndpoints":731,"jsGlobals":732,"shortcodeOutput":734},[726,727],"cb_p3_main","cb_p3_admin_wrap",[],[730],"cb_p3_action",[],[733],"cb_p3_vars",[]]