[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f_1qKSJzB-ALMeFMYKXOpdptopu_vVNhN0NwJeKK14-M":3},{"slug":4,"display_name":4,"profile_url":5,"plugin_count":6,"total_installs":7,"avg_security_score":8,"avg_patch_time_days":9,"trust_score":10,"computed_at":11,"plugins":12},"knowdeskio","https:\u002F\u002Fprofiles.wordpress.org\u002Fknowdeskio\u002F",1,0,100,30,94,"2026-08-29T00:24:15.040Z",[13],{"slug":14,"name":15,"version":16,"author":4,"author_profile":5,"description":17,"short_description":18,"active_installs":7,"downloaded":19,"rating":7,"num_ratings":7,"last_updated":20,"tested_up_to":21,"requires_at_least":22,"requires_php":23,"tags":24,"homepage":30,"download_link":31,"security_score":8,"vuln_count":7,"unpatched_count":7,"last_vuln_date":32,"fetched_at":33},"knowdesk-ai-support-widget","KnowDesk AI Support Widget","1.0.1","\u003Cp>\u003Cstrong>KnowDesk\u003C\u002Fstrong> is not just another AI chatbot plugin. It is the only all-in-one customer support platform that combines AI-powered chat, live human escalation, structured quality assurance, and agent coaching – all working together inside a single embeddable widget.\u003C\u002Fp>\n\u003Cp>Most support tools make you choose: automate with AI, or handle things manually with agents. KnowDesk does both – and then measures how well your team performs, closes the coaching loop, and makes your entire support operation continuously better.\u003C\u002Fp>\n\u003Ch4>What makes KnowDesk different from every other support plugin\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Other AI chat plugins\u003C\u002Fstrong> (Tidio, Crisp, Chatra, etc.) offer a chatbot or a live chat – but not a system. They answer questions. KnowDesk answers questions, escalates intelligently, scores every agent conversation, calibrates reviewers, and coaches agents on their weak points. That entire loop runs inside one platform at a price point no competitor offers natively.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The KnowDesk loop:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>AI handles volume \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> Agents handle nuance \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> QA scores quality \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> Calibration aligns reviewers \u003Cspan aria-hidden=\"true\" class=\"wp-exclude-emoji\">→\u003C\u002Fspan> Coaching closes the loop back to each agent\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Ch4>AI Chat Layer\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Connects to your existing content – Google Docs, Notion, Confluence, PDFs, website URLs, or plain text\u003C\u002Fli>\n\u003Cli>Answers questions \u003Cstrong>only from your content\u003C\u002Fstrong> – not generic internet knowledge\u003C\u002Fli>\n\u003Cli>Powered by different choice of AI model: Anthropic Claude, OpenAI GPT, Groq (Llama 4), Google Gemini, Mistral, or DeepSeek\u003C\u002Fli>\n\u003Cli>Automatic failover – if one AI provider goes down, another picks up instantly\u003C\u002Fli>\n\u003Cli>Handles routine queries 24\u002F7 so your agents focus on what matters\u003C\u002Fli>\n\u003Cli>Order lookup built in – connect Stripe, Shopify, or Paystack so AI can answer “where is my order?” with live data and a visual tracking card\u003C\u002Fli>\n\u003Cli>Video knowledge base – upload tutorial videos and AI transcribes them, answering questions with clickable timestamp links\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Live Agent Escalation\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>One-click escalation when AI cannot resolve a conversation\u003C\u002Fli>\n\u003Cli>Agents receive the \u003Cstrong>full conversation transcript\u003C\u002Fstrong> already loaded – no “please explain your issue again”\u003C\u002Fli>\n\u003Cli>Smart agent assignment: round-robin, least-busy, or manual\u003C\u002Fli>\n\u003Cli>Real-time queue dashboard – every agent sees who is waiting, how long, and what they need\u003C\u002Fli>\n\u003Cli>Auto-create tickets in Freshdesk, Zendesk, Intercom, or any email inbox – AI generates the subject line and priority level automatically\u003C\u002Fli>\n\u003Cli>Webhook support for custom escalation flows\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Built-In QA Reviews (unique to KnowDesk)\u003C\u002Fh4>\n\u003Cp>Most support platforms stop at the conversation. KnowDesk measures how well it was handled.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>9-attribute scorecard\u003C\u002Fstrong> – Empathy, Accuracy, Resolution, Tone, Timeliness, Knowledge, Professionalism, Proactive Communication, Compliance\u003C\u002Fli>\n\u003Cli>Every attribute scored 1–5 by your QA team, with per-attribute reviewer notes\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Weighted scoring\u003C\u002Fstrong> – assign more weight to the attributes that matter most for your business\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Auto-fail rules\u003C\u002Fstrong> – flag any conversation where a critical attribute scores below a threshold\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Smart Queue\u003C\u002Fstrong> – automatically surfaces high-priority conversations for review: negative-sentiment chats, new agent conversations, random samples, and long-unreviewed cases\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Weekly QA report\u003C\u002Fstrong> – emailed to stakeholders in one click\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Calibration Sessions (enterprise QA, at SMB price)\u003C\u002Fh4>\n\u003Cp>Inter-reviewer consistency is the problem every QA team has and almost no tool solves natively.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Assign two reviewers to score the same conversation independently\u003C\u002Fli>\n\u003Cli>System computes \u003Cstrong>per-attribute agreement rates\u003C\u002Fstrong> between reviewers\u003C\u002Fli>\n\u003Cli>QA Lead sees a side-by-side comparison and resolves each divergence\u003C\u002Fli>\n\u003Cli>Resolution becomes the canonical score – the conversation record is updated\u003C\u002Fli>\n\u003Cli>Agreement rate tracking: ≥ 80% strong \u002F 60–79% moderate \u002F \u003C 60% divergent\u003C\u002Fli>\n\u003Cli>No spreadsheets. No offline reconciliation meetings. All Built into the platform.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Agent Coaching Portal\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Every agent has a \u003Cstrong>private self-view portal\u003C\u002Fstrong> showing their QA scores and trends\u003C\u002Fli>\n\u003Cli>Per-attribute breakdown with the specific conversation as context\u003C\u002Fli>\n\u003Cli>Agents see where they are strong and where they need to improve – without waiting for a manager’s 1:1\u003C\u002Fli>\n\u003Cli>Trend line over time: improving, stable, or declining\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Analytics\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>Total conversations, resolved vs. open vs. escalated\u003C\u002Fli>\n\u003Cli>Message volume charts (daily \u002F weekly \u002F monthly)\u003C\u002Fli>\n\u003Cli>Visitor demographics – country, device, browser\u003C\u002Fli>\n\u003Cli>Escalation rate and pattern analysis\u003C\u002Fli>\n\u003Cli>Knowledge gap detection – identifies what your AI is failing to answer so you can fill the content gaps\u003C\u002Fli>\n\u003Cli>Full conversation transcripts – AI and agent replies in one unified timeline\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>What this WordPress plugin does\u003C\u002Fh4>\n\u003Cp>This plugin is the connector between your WordPress site and your KnowDesk account. It:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Embeds your KnowDesk widget on any WordPress page, post, or the entire site – no code required\u003C\u002Fli>\n\u003Cli>Lets you configure your Widget API key from the WordPress admin\u003C\u002Fli>\n\u003Cli>Gives you display controls: choose which pages, which visitor types (logged-in \u002F logged-out), and which corner the widget appears in\u003C\u002Fli>\n\u003Cli>Validates your API key inline so you know it’s working before you publish\u003C\u002Fli>\n\u003Cli>Works on WooCommerce stores, membership sites, SaaS landing pages, or any WordPress installation\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Who KnowDesk is built for\u003C\u002Fh4>\n\u003Cul>\n\u003Cli>\u003Cstrong>SaaS companies\u003C\u002Fstrong> – deflect support tickets with AI, escalate edge cases to agents, score every conversation\u003C\u002Fli>\n\u003Cli>\u003Cstrong>E-commerce stores\u003C\u002Fstrong> – answer FAQs, process order lookups, escalate complaints, measure agent quality\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Agencies\u003C\u002Fstrong> – deploy a complete support stack for clients without buying multiple tools\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support teams with QA leads\u003C\u002Fstrong> – replace spreadsheet-based scoring with a structured, calibrated QA system\u003C\u002Fli>\n\u003Cli>\u003Cstrong>HR & ops teams\u003C\u002Fstrong> – build internal knowledge assistants that answer employee questions from your own documentation\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch4>Privacy\u003C\u002Fh4>\n\u003Cp>This plugin does not collect or store any personal data about your site visitors. The KnowDesk widget operates under \u003Ca href=\"https:\u002F\u002Fknowdesk.io\u002Fprivacy\" rel=\"nofollow ugc\">KnowDesk’s Privacy Policy\u003C\u002Fa>. Your API key is stored in your WordPress database as a standard option and is never exposed to the browser.\u003C\u002Fp>\n","AI chat, live agent escalation, and built-in QA scoring in one support platform. Embed on your WordPress site in 2 minutes - no code needed.",153,"2026-07-03T01:18:00.000Z","7.0.2","5.8","7.4",[25,26,27,28,29],"ai-chatbot","chatbot","customer-support","helpdesk","live-chat","https:\u002F\u002Fknowdesk.io\u002Fwordpress-plugin","https:\u002F\u002Fdownloads.wordpress.org\u002Fplugin\u002Fknowdesk-ai-support-widget.1.0.1.zip",null,"2026-07-22T17:31:50.256Z"]